Help desk jobs in FarnboroughCreate job alerts

A place to create moments that matterLocation: Camberley, Hybrid with travel around the region to meet customer needsSalary: £43,382 per annum (including regional allowance and car allowance)Contract: PermanentHours: 35 hours per week, Monday–Friday, 9am–5pmThousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important.It’s this belief – that everyone deserves a place to call home – that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change.About the roleAs a Leasehold and Homeownership Officer, you’ll be the go-to expert for our homeowner customers – handling a wide range of complex queries around leases, transfers, property management, and service charges. You’ll play a vital role in ensuring our customers feel supported, informed, and confident in their homes.This isn’t a desk-bound role. You’ll be visiting schemes, carrying out inspections, and maintaining a visible presence in our communities. Working closely with colleagues across Housing Services, you’ll help manage mixed-tenure sites and deliver a seamless customer experience. You’ll manage a diverse portfolio of shared owners, leaseholders, and freeholders, ensuring everything aligns with legal agreements and service expectations. It’s a busy, fast-paced role requiring strong organisation, a proactive mindset, and curiosity to get to the heart of issues.You’ll need to: • Translate legal jargon into clear, customer-friendly language, • Think creatively to solve problems and improve service, • Prioritise effectively and manage competing demands, • Build strong relationships across teams and with customersSalary: The spot salary for this post is £39,006 per annum for applicants who fully meet the requirements of the post. If you’re still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount.Plus an 8% regional allowance of £3,126 and an essential car user allowance starting at £1,250 per annum.About you, • Experience in leasehold management within a housing association, • Strong understanding of leases, transfers, and relevant regulations, with a commitment to continuous professional development, • Ability to work independently as part of a small team, • Strong organisational skills, with the ability to manage a high volume of queries and maintain a professional, customer-focused approach, • Excellent communication skills, capable of engaging with multiple stakeholders at various levels, • Proficiency in Microsoft Office (Word, Outlook, Excel), • The successful applicant will be subject to pre-employment checks, such as DBS and social media screening, before an offer is confirmedInterviewsWe want your candidate experience to reflect who we are – a place to grow, a place to thrive, a place to be youStage 1: A Place to Connect, • A call with the hiring manager. You’ll learn more about the role and team, and we’ll get to know you – your experience, goals, and what you bring, • Planned date: 16th April via TeamsStage 2: A Place to Show Your Strengths, • A role related assessment and behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. You'll be asked to complete a Customer Service Questionnaire in advance., • Planned date: 27th April at our Camberley office.We aim to make the process clear, supportive, and genuinely valuable – a place where you feel informed and confident at every stepA place to build a futureWe’ve got big ambitions and we’re looking for people who want to grow with us. Here, you’ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matterAnd because we believe great work deserves great rewards, here’s what you can look forward to:, • Generous time off – 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more, • Health & wellbeing support – Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day, • Financial perks – Car leasing options, salary sacrifice schemes, exclusive discounts through our benefits platform, • Future-focused benefits – Access to Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary, • Family-friendly policies – Enhanced parental leave, flexible working options, and work-life balance support, • This is more than a job – it’s a place where you can make an impact, feel valued, and be rewarded for what you doWe’re Committed to InclusionWe believe diversity makes us stronger, and we’re committed to creating a place where everyone feels valued, respected, and able to thriveOur recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us knowPlease don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicatedPlease note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship licenceRecruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this roleYou may have experience in the following: Leasehold Officer, Homeownership Officer, Leasehold Services Officer, Housing Officer, Service Charge Officer, Property Management Officer etc.REF-227 691

Senior Automation Engineer Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today. Location: Peterborough | Full-time, Permanent | Competitive salary depending on experience If a food factory's production line is running reliably six months after handover because the integration was done correctly and the documentation was complete, that is your standard. You develop, support and own the technical quality of automation systems that run in UK food factories. You are the technical authority on your work. You follow controlled processes, maintain accurate configuration records, and take ownership of issues through to full resolution. The work spans PLC controls, SCADA, HMI systems, MES integration, industrial networking and OT/IT architecture. You will act as a Level 3 escalation resource for complex automation support tickets. You will need to diagnose problems methodically under pressure and communicate clearly with both engineering teams and customer operations staff. If you have proven experience developing and supporting industrial automation systems and you want a role where getting it right matters, where process, precision and accountability are valued, this role is built for that. What this role actually looks like The work moves between development, support escalation and project delivery. Some periods are desk-based: programming, documenting, reviewing architectures and maintaining configuration control. Others require you to be on site at a customer facility, working through a commissioning phase or resolving a live production incident. On development and project work, you configure and support PLC, SCADA, MES and integration solutions across customer environments. You ensure all changes follow controlled processes and documented procedures. You maintain version management across automation platforms and contribute to the standardisation of engineering practices across OAL's project and support contracts. On escalation and support, you act as the Level 3 resource for complex automation and OT/IT incidents. You take ownership of high-impact issues through to full resolution, provide structured root cause analysis and corrective action reports, and maintain clear escalation pathways. You make sure SLA response and resolution targets are met. A typical week depends on where your projects and support contracts sit in the cycle. During development phases you will be at OAL's Peterborough base, configuring systems and running tests. During deployment or go-live phases you will be at customer sites leading commissioning or resolving issues. Between projects you will be involved in architecture reviews, knowledge base development and SOP improvement. Your skills probably already fit This role suits engineers who have built, supported and improved industrial automation systems in structured environments. If you have acted as a senior technical resource, worked to defined procedures and SLAs, and taken ownership of complex incidents, you already have the core of what we need. Relevant technical experience includes: • PLC and industrial controls: Rockwell, Siemens TIA Portal, Mitsubishi or equivalent programming, commissioning, fault-finding, • SCADA and HMI: iFix, FactoryTalk, Ignition, Wonderware or similar platforms, • Systems integration: getting multiple technologies to work together reliably on a production line, • Industrial communication protocols: Ethernet/IP, PROFINET, MQTT, fieldbus and integration principles, • OT/IT infrastructure: Windows Server, SQL Server, industrial networking, VMware or VEEAM You do not need food manufacturing experience. The engineering is transferable. You will learn the specifics of food production environments through project delivery and customer support work. What you should expect from us, and what we expect from you We will be direct about this, because it helps both sides. You are accountable for technical accuracy. Whether you are writing a SCADA configuration, responding to an escalation or supporting a go-live, the quality and correctness of your work is your responsibility. We will support you with clear processes, good tooling and experienced colleagues. The work is methodical. You will follow documented procedures, maintain version control, produce structured reports and communicate to a defined standard. Engineers who find structure useful rather than frustrating thrive here. This is not a role where informal or undocumented work is acceptable. Escalation periods require calm under pressure. When a production line is down and the customer is waiting, you need to diagnose, decide and act clearly. We need engineers who work through problems systematically, even when the stakes are high. Standards are high. OAL delivers automation systems that run 24/7. The work you do the configurations you maintain, the documentation you produce, the decisions you make under pressure directly affects whether a customer's line stays running. Travel is part of the role. Customer sites are across the UK. Deployment and commissioning phases require time on site. We ask for flexibility around this and we are realistic about planning it. In return, you get: • A role with clear scope, defined responsibilities and the tools to do the job properly, • Exposure to a wide range of automation technologies: PLC, SCADA, MES, networking, OT/IT integration, • Variety across different customers, sites and technologies, • A team of engineers who take quality seriously, • The satisfaction of knowing the systems you support are genuinely reliable because of how carefully you work, • Proven experience developing and supporting PLC, SCADA and HMI systems, • Strong knowledge of at least one major automation platform (Rockwell, Siemens TIA Portal, Mitsubishi), • Experience working within structured support or managed service environments, • Experience acting as a senior escalation point for complex automation or OT/IT incidents, • Solid understanding of industrial communication protocols and integration principles, • Ability to interpret P&IDs and electrical drawings, • Strong troubleshooting, root cause analysis and technical documentation skills, • Comfortable working to defined procedures and service level agreements, • Full UK driving licence The mission you are contributing to OAL automates UK food manufacturing. Food factories face labour shortages, tightening compliance requirements and pressure on costs. The systems you develop and support directly address those problems. You will work on packaging verification systems that prevent product recalls, robotic cells that replace repetitive manual work, and vision systems that catch errors human inspection cannot sustain. These systems run on live production lines across the UK. You will build them, commission them, support them and make sure they keep running long after the project closes. Interested Click on APPLY today! We do not need a long cover letter. xrnqpay Tell us what systems you have worked on, what platforms you are comfortable with, and what interests you about this role.

About Us Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect. Platform Recruitment has been building something special since 2010. Still independently owned and still growing fast, weve established ourselves as a go to technical recruitment partner for everyone from high growth start ups to global tech leaders. Quality over quantity and long term relationships over quick wins has always been our thing. Were now aggressively growing our central Cambridge officeand are hiring experienced Senior and Principal 360 Consultants to help us scale. Youll walk into a warm desk, an established client base, and live roles from day one. Youll also work in one of our niche technical markets where our brand is already well known and where you can earn uncapped commission. The Role Youll join a collaborative team where youll become a genuine specialist in your chosen technical market. Expect to work closely with world class companies, helping them build and grow their engineering and technology functions. This is a role where you shape your own success. Youll nurture existing relationships, win new ones, and consistently add value to both clients and candidates. We invest heavily in your development, offering structured internal and external training to help even top billers elevate their game. If youre ambitious, there are rapid routes into senior and leadership positions. What Were Looking For • 1+ years recruitment experience, ideally in a 360 role, • A record of winning new business, • Consistent billings and solid commercial acumen, • A collaborative mindset and positive presence in the office, • Unrivalled, uncapped commission structure up to 45%, • Fast progression to Principal, Team Lead or Business Manager with clear targets, • Central Cambridge office with flexible working options, • Two annual holiday incentives. xrnqpay Past trips include Ibiza, skiing, Marbella, Amsterdam, Prague and Barcelona, • Monthly lunch clubs at top restaurants, plus a half day off, • A warm desk ready from day one, • Flexible hours and a smart casual dress code

Our client currently has an opportunity for a Help desk Assistant to be based on a large commercial site which is based in Farnborough. Soft services and general help desk duties.

A leading facilities management company is seeking a Help Desk Assistant to join their team in Farnborough.

A place to create moments that matter Location: Camberley, Hybrid with travel around the region to meet customer needs Salary: £43,382 per annum (including regional allowance and car allowance) Contract: Permanent Hours: 35 hours per week, Monday–Friday, 9am–5pm Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It’s this belief – that everyone deserves a place to call home – that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. About the role As a Leasehold and Homeownership Officer, you’ll be the go-to expert for our homeowner customers – handling a wide range of complex queries around leases, transfers, property management, and service charges. You’ll play a vital role in ensuring our customers feel supported, informed, and confident in their homes. This isn’t a desk‑bound role. You’ll be visiting schemes, carrying out inspections, and maintaining a visible presence in our communities. Working closely with colleagues across Housing Services, you’ll help manage mixed-tenure sites and deliver a seamless customer experience. You’ll manage a diverse portfolio of shared owners, leaseholders, and freeholders, ensuring everything aligns with legal agreements and service expectations. It’s a busy, fast‑paced role requiring strong organisation, a proactive mindset, and curiosity to get to the heart of issues. You’ll need to: Translate legal jargon into clear, customer-friendly language Think creatively to solve problems and improve service Prioritise effectively and manage competing demands Build strong relationships across teams and with customers Salary: The spot salary for this post is £39,006 per annum for applicants who fully meet the requirements of the post. If you’re still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount. Plus an 8% regional allowance of £3,126 and an essential car user allowance starting at £1,250 per annum. About you Experience in leasehold management within a housing association Strong understanding of leases, transfers, and relevant regulations, with a commitment to continuous professional development Ability to work independently as part of a small team Strong organisational skills, with the ability to manage a high volume of queries and maintain a professional, customer-focused approach Excellent communication skills, capable of engaging with multiple stakeholders at various levels Proficiency in Microsoft Office (Word, Outlook, Excel) The successful applicant will be subject to pre‑employment checks, such as DBS and social media screening, before an offer is confirmed Interviews We want your candidate experience to reflect who we are – a place to grow, a place to thrive, a place to be you Stage 1: A Place to Connect A call with the hiring manager. You’ll learn more about the role and team, and we’ll get to know you – your experience, goals, and what you bring Planned date: 16th April via Teams Stage 2: A Place to Show Your Strengths A role related assessment and behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. You'll be asked to complete a Customer Service Questionnaire in advance. Planned date: 27th April at our Camberley office. We aim to make the process clear, supportive, and genuinely valuable – a place where you feel informed and confident at every step A place to build a future We’ve got big ambitions and we’re looking for people who want to grow with us. Here, you’ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter And because we believe great work deserves great rewards, here’s what you can look forward to: Generous time off – 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more Health & wellbeing support – Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day Financial perks – Car leasing options, salary sacrifice schemes, exclusive discounts through our benefits platform Future-focused benefits – Access to Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary Family-friendly policies – Enhanced parental leave, flexible working options, and work-life balance support This is more than a job – it’s a place where you can make an impact, feel valued, and be rewarded for what you do We’re Committed to Inclusion We believe diversity makes us stronger, and we’re committed to creating a place where everyone feels valued, respected, and able to thrive Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship licence Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role You may have experience in the following: Leasehold Officer, Homeownership Officer, Leasehold Services Officer, Housing Officer, Service Charge Officer, Property Management Officer etc. REF-(Apply online only)

At CV-Library, we have a simple vision: to help the world to work and we are looking for exceptional and talented people to help us realise this vision in both UK and overseas markets. We are in a period of focused internal investment, following a year of key strategic acquisitions and significant investment across all parts of the business, from Tech and Data to People and HR, there's never been a more exciting time to join us or a better place to grow your career! The Role Hours: Monday-Friday, 9:00-17:30 Location: Fleet Working Pattern: Hybrid - 3 days a week on site We are looking for a proactive Service Desk Engineer to support internal IT services and business-critical web applications. This role combines traditional service desk responsibilities with hands-on application support, working closely with engineering and infrastructure teams to triage issues, analyse logs, and ensure smooth day-to-day operations. The idea candidate will be comfortable managing internal IT processes (starters, movers, leavers) while also investigating application incidents using modern observability and logging tools. Responsibilities: * Provide support for internal IT services, including user onboarding, offboarding and access management (starters, movers, leavers) * Act as a first point of contact for application and platform-related incidents * Triage web application issues and collaborate with engineering teams for resolution * Investigate system and application logs to identify root causes of incidents * Monitor alerts and proactively respond to service disruptions * Manage tickets and workflows within the ITSM platform * Support incident, problem and change management processes * Document troubleshooting steps, known issues and operational procedures * Assist in improving service desk workflows and operational efficiency * Escalate issues appropriately while maintaining ownership through resolution What we're looking for * Strong ITSM knowledge with hands-on experience using Jira Service Management including workflow and automation * Experience supporting internal IT services and user s * Familiarity with log analysis tools such as Kibana and ELK stack * Exposure to AWS CloudWatch Logs or similar cloud logging platforms * Ability to investigate and triage web application issues * Understanding of structured log queries and log searching techniques * Basic knowledge of SQL for querying and debugging data issues * Exposure to Kafka concepts and troubleshooting message flows * Familiarity with monitoring and observability tooling * Understanding of REST APIs and web application architecture (beneficial) We are actively committed to promoting a fully diverse and inclusive workforce and we welcome applications for this role from all candidates who meet the key requirements. Please do not hesitate to get in touch should you require any reasonable adjustments to assist with your application