Level 2/3 Support Engineer
6 days ago
Fareham
This range is provided by HartleyCo. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Direct message the job poster from HartleyCo We are seeking a skilled and motivated Level 2/3 Support Engineer to join a dynamic support team dedicated to delivering exceptional technical assistance to clients. In this role, you will provide expert 1st to 3rd line support via phone, remote access, and on-site visits, ensuring smooth operation and satisfaction for a diverse customer base. You will act as a technical lead and escalation point, supporting both internal staff and managed service technicians, while also mentoring Level 1 engineers. Key Responsibilities • Provide 1st, 2nd, and 3rd line technical support via telephone, remote access, and on-site visits., • Serve as a technical lead for assigned customers, owning ticket escalations and support issues., • Support and mentor Level 1 and 2 engineers, delivering training and guidance., • Manage support tickets through a Helpdesk system, ensuring timely and accurate updates., • Maintain and develop documentation, knowledgebase articles, and technical procedures., • Participate in change, incident, and problem management processes., • Conduct regular onsite visits to assigned clients and provide urgent on-site support when needed., • Assist with onboarding new customers, including initial audits and standardisation recommendations., • Collaborate with the support team manager to identify and implement process improvements., • Ensure excellent customer service and communication at all times. Skills & Experience • Proven experience in Level 2/3 technical support or similar roles., • Strong understanding of Helpdesk ticketing systems and support workflows., • Experience with technologies such as Veeam, SCCM, Windows Updates, BCDR, and networking., • Ability to provide technical leadership and mentor junior staff., • Familiarity with change, incident, and problem management frameworks., • Excellent verbal and written communication skills., • Self-motivated with strong time management and organizational skills., • Willingness to travel occasionally for on-site client support. Why Join? • Work in a supportive, collaborative environment with opportunities for professional growth., • Play a key role in delivering outstanding technical support to diverse clients., • Engage in a varied role combining remote work, on-site visits, and team leadership. If you’re a dedicated Support Engineer looking for a challenging and rewarding role, we’d love to hear from you. Apply today to join a growing support team making a real impact! • Mid-Senior level, • Full-time, • Consulting, • IT Services and IT Consulting Referrals increase your chances of interviewing at HartleyCo by 2x Get notified about new Senior Support Engineer jobs in Fareham, England, United Kingdom. Southampton, England, United Kingdom 1 month ago Hursley, England, United Kingdom 1 week ago Southampton, England, United Kingdom 3 weeks ago Southampton, England, United Kingdom 2 weeks ago Hursley, England, United Kingdom 1 week ago Hursley, England, United Kingdom 6 days ago Portsmouth, England, United Kingdom 6 days ago Fareham, England, United Kingdom 4 days ago Hursley, England, United Kingdom 3 days ago Newport, England, United Kingdom 6 days ago Hursley, England, United Kingdom 1 week ago Hursley, England, United Kingdom 2 weeks ago Southampton, England, United Kingdom 1 month ago Southampton, England, United Kingdom 2 weeks ago Hampshire, England, United Kingdom 1 week ago Waterlooville, England, United Kingdom 1 month ago Southampton, England, United Kingdom £50,000.00-£60,000.00 2 weeks ago Portsmouth, England, United Kingdom 2 weeks ago Fareham, England, United Kingdom 2 weeks ago Fareham, England, United Kingdom 2 weeks ago Portsmouth, England, United Kingdom 2 weeks ago Southampton, England, United Kingdom 1 hour ago Portsmouth, England, United Kingdom 1 week ago Fareham, England, United Kingdom 2 weeks ago Southampton, England, United Kingdom £41,892.00-£48,874.00 3 weeks ago Southampton, England, United Kingdom 1 week ago Fareham, England, United Kingdom 2 weeks ago Fareham, England, United Kingdom 4 hours ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr