Product Manager
hace 6 días
Birmingham
Title: Product Manager – Field Service / Facilities Management Department: Product Reports to: Head of Product UK based role — hybrid working. Please note: visa sponsorship is not available for this position. We’re hiring a Product Manager who deeply understands Facility Management, Construction, or Field Service workflows and can translate real-world operations into clear product direction and intuitive user experiences. This is a discovery‑led, UX‑focused role. You’ll shape how engineers, planners, supervisors, and contract managers use Joblogic every day — across web and mobile. You’ll work closely with UX, Engineering, and Product Leadership to turn complex operational workflows into simple, scalable, and commercially valuable product solutions. • Reactive job workflows, • Scheduling & dispatch, • Field engineer mobile journeys, • Data, reporting & insights, • Vertical‑specific FM workflows, • Run deep workflow discovery with FM customers across roles (helpdesk, dispatch, engineers, supervisors, contract managers)., • Map real operational journeys from job creation through to invoicing and compliance., • Identify friction, inefficiencies, and user pain points., • Build strong problem statements backed by real evidence., • Conduct customer calls, field visits, and usage observation., • Translate discovery into clear themes, opportunities, and roadmap ideas., • Prioritise work based on value, impact, and feasibility., • Partner with senior product leaders on scope and sequencing., • Clearly communicate intent to engineering, UX, and commercial teams., • Collaborate tightly with UX to design simple, human‑centred workflows., • Test prototypes with customers before build., • Maintain consistency across mobile and web experiences., • Produce structured problem statements and solution briefs., • Define workflow logic, edge cases, rules, and data interactions., • Provide unambiguous requirements engineering can build from., • Support BAs in breaking complex workflows into build‑ready detail., • Review builds to ensure workflow intent is met., • Support QA with acceptance criteria and test scenarios., • Validate features against real user needs., • Support customer adoption of new workflows., • Track adoption, drop‑off points, and friction., • Use product data to refine workflows and outcomes., • Iterate based on feedback and operational metrics., • Ensure features deliver measurable value for office teams and engineers., • Experience in Facility Management, Construction Tech, or Field Service Management products., • Strong understanding of FM workflows, including:, • Reactive & planned maintenance, • SLAs & compliance, • Ability to turn messy real‑world workflows into structured product logic., • Confidence working directly with customers, engineers, and operations teams., • 3+ years’ experience as a Product Manager in B2B SaaS., • Strong discovery and problem‑solving skills., • Excellent workflow mapping and systems thinking., • Comfortable working closely with UX and Engineering., • Clear, structured written communication (PRDs, specs, briefs)., • Able to manage multiple stakeholders effectively., • Experience with CAFM, CMMS, or FSM platforms., • Exposure to scheduling or optimisation problems., • Familiarity with API‑driven integrations., • Understanding of operational analytics and reporting., • Experience designing or shaping mobile app workflows. Joblogic is evolving from a traditional FSM tool into a workflow‑intelligent, vertical‑focused platform. This role ensures we build products that: • Reflect real FM operations, • Reduce manual work and training time, • Simplify life for engineers and planners, • Deliver real operational value Your work will directly shape how thousands of engineers, planners, subcontractors, and service teams experience Joblogic every day. #J-18808-Ljbffr