Nightshift Customer Service Representative
hace 7 días
Glasgow
Customer Service Representative - Nightshifts Salary: £27,006.58 per annum Location: Glasgow Head Office (G5 0US) Contract type: Permanent , Hours: Nights - 4 nights on then 4 nights off - shift is 9.30pm till 7.30am Full time: 35 hours per week. Contract: Asda Here's what you can expect to be doing: • Handling inbound and outbound calls, and logging jobs in a fast-paced environment, • Co-ordinating contractors and City Technicians to ensure they attend to our City standards, • Working in partnership with customers to achieve results, • Completing a variety of administrative tasks such as quotes, uplifts, emails, • End-to-end job management, • Working as part of a team to drive customer excellence Here's what we would like from you: • Driven and passionate with a great attitude to deliver customer excellence, • Helpdesk experience in facilities management, • Excellent verbal and written communication skills, • Accuracy and attention to detail, • Ability to work as part of a team and effectively manage own workload, • Administrative experience, including knowledge of Microsoft office packages, • Previous contact centre/call centre/helpdesk experience Here are the benefits we offer: • 33 days (6.6weeks) paid holiday for a full-time contract, • 35 hours per week contract, • Free on-site parking, • Subsidised canteen facilities & vending machines, • Access to Mental Health First Aiders, • Recommend a Friend incentive, • Pension scheme – up to 5% matched contribution, • Company-funded Healthshield cash plan. Healthshield gives you money back on everyday healthcare costs, including dental, optical, physio, wellbeing, and much more, • Salary sacrifice schemes, including Smart Tech and Cycle to Work, • Great development and career opportunities, • Access to One City, our reward and recognition hub. One City provides access to a host of benefits:, • Discounts and cashback at hundreds of supermarkets and retailers, such as Apple, Costco, Currys, IKEA, Argos, and more, • Health and wellbeing centre, which has a range of resources, including - an employee assistance programme, health and wellness apps, recipes, fitness videos, physio, discounted gym membership and mindfulness tips, • Access to our colleague reward and recognition tools, with awards ranging from £5 - £250