Inbound Sales & Customer Success Lead
hace 3 días
London
🏷️ Title: Inbound Sales & Customer Success Lead 💰 Salary: £36,000 - £46,000 + bonus + learning budget 📈 Equity: A generous EMI Option Scheme 🌴 Holiday: 25 days + bank holidays 💗 Mission: Reinvent renovation in London and build the renovation sector of the future 💻 Office Policy: Hybrid with a minimum of 3 core office days per week 🌍 Office Location: Victoria, London, UK About us We’re on a mission to reinvent renovation in London - replacing stress, fear, and confusion with clarity, support, and trust. Renovation is one of the most emotionally and financially intense moments in someone’s life. Today, it’s broken. We’re fixing it. We’re the only company offering free, expert-backed guidance throughout the entire renovation journey. As we grow, a strong sales process and sales leader are central to servicing warm, high-quality inbound leads and producing high conversion rates. The role & opportunity This is a revenue-first, execution-led sales role. You’ll be both the thinker and the doer, owning hands-on delivery across nurturing leads from briefing calls to project completion, as well as having an input on the design and tweaking of our sales process. We already have a clear view of the sales process that we want to pursue but it will need refinement and an eye for detail. Your job is to tinker this and execute it brilliantly, improve it with data, and make it work commercially. For the first 6-12 months, success is defined primarily by conversion rate of leads from briefing calls to projects won, while laying the foundations to build out our sales team after this time. First 12 month priorities Improve conversion rate from briefing call to project won • Convert as many bathroom leads as possible, • Understand homeowner’s needs and why they convert Build the foundations to hire further sales experts • Optimise sales calls and cadences and create a training guide, • Work with ops to make sure we are set up for employee growth Cross-pollination with marketing and product • Help refine ICP, • Gather data on homeowners and our builders to inform product What you’ll own Homeowner journey & inbound sales Own the end-to-end homeowner experience from: • Initial briefing call, • Site visit support, • Quote release and explanation, • Ongoing nurturing through the project Build trust, reduce anxiety, and help homeowners make confident decisions. Ensure every homeowner feels supported, informed, and cared for. Sales funnel & conversion • Execute day-to-day sales activity (especially bathroom projects) for the first ~12 months, • Help design, document, and improve the inbound sales funnel, • Identify drop-off points and work cross-functionally to improve conversion, • Balance empathy with momentum - moving homeowners forward without pressure Product collaboration • Work closely with marketing and ops to ensure a seamless customer experience, • Feed homeowner insights back into the business to improve messaging, process, and product, • Help define what “great” looks like at each stage of the journey Leadership & progression • Take increasing ownership of sales process and standards, • Help shape how future sales hires are onboarded and trained, • Opportunity to grow into a Head of Sales role over time, managing and coaching others What we’re looking for Experience • 2-5 years experience in inbound, consultative sales or customer-facing roles, • Comfortable supporting customers through considered, emotional decisions, • Experience working with warm leads rather than cold outbound, • Exposure to improving or building sales processes, • Interest in renovating or design is beneficial Skills & mindset • Calm, empathetic, and confident communicator, • Strong listening skills - you seek to understand before advising, • Structured thinker who enjoys improving how things work, • Commercially aware but customer-first, • Comfortable taking ownership and asking for support when needed, • Interested in growing into leadership, as well hitting targets You’ll probably enjoy this role if: • You like helping people through big, meaningful decisions, • You believe sales is about trust and clarity, not pressure, • You enjoy improving processes as much as executing them, • You want responsibility, progression, and real ownership, • You value a kind, collaborative, high-trust team environment What success looks like: • Improved conversion rates by 100% across the inbound funnel, • Built strong relationships with homeowners and driven high satisfaction, • Helped define and stabilise a repeatable sales process, • Increased monthly revenue 300%, • Progressed toward a Head of Sales role Diversity & inclusion At The Page, we believe great work comes from diverse perspectives and inclusive teams. We welcome applicants from all backgrounds and encourage people to apply even if you don’t tick every box. If you're excited about what we're building and think you can make a contribution, we want to hear from you. Contact • Do not apply via LinkedIn, we will only respond to applicants who email us, • Applications close 30th Jan 2026