Highest satisfaction jobs in MusselburghCreate job alerts

Job Description Title: Store Manager Reports To: Retail Manager Company Overview Founded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage® to elegant accessories and ready-to-wear collections, Longchamp blends tradition with innovation. With boutiques in over 80 countries, the brand offers an elevated shopping experience grounded in French heritage and global appeal. Store Managers are ambassadors of the Longchamp brand. They are entrusted with overseeing the day-to-day operations of the boutique, driving commercial results, managing high-performing teams, and delivering a refined and luxurious client experience in line with Longchamp’s heritage and values. Values & Culture Longchamp embraces five core values: • Elegance – Providing a refined and polished customer experience, • Authenticity – Acting with honesty and professionalism, • Creativity – Encouraging innovation and fresh thinking, • Quality – Striving for excellence in service and product, • Sustainability – Committing to thoughtful, responsible business practices As a Store Manager, you are expected to foster a culture of performance, inclusivity, client-centricity, and continuous growth within your boutique. Job Purpose To lead and manage the store to commercial success by inspiring and developing a high-performing team, ensuring operational excellence, and delivering a world-class customer experience aligned with Longchamp’s brand identity and luxury service standards. Key Responsibilities Team Leadership & Development • Recruit, onboard, train, and retain top talent aligned with Longchamp values, • Conduct regular performance reviews and coaching sessions, • Foster an engaging, supportive, and goal-driven team culture, • Manage team scheduling and delegation to optimize boutique coverage Client Experience & CRM • Champion a customer-first mindset, ensuring an exceptional service journey, • Build, manage, and grow a VIP client base through clientelling initiatives, • Drive CRM targets including client data capture, reactivation, and loyalty, • Resolve complex customer issues with diplomacy and professionalism Sales & Commercial Strategy • Develop and execute sales plans to meet or exceed store targets, • Monitor KPIs daily, analyse trends, and take corrective action as needed, • Partner with local management on forecasts, opportunities, and challenges, • Leverage morning briefs to update the team on current performance and action plan Operations & Compliance • Ensure compliance with operational, HR, security, and loss prevention policies, • Manage store budgets, payroll, and controllable expenses, • Oversee stock management, deliveries, inventory accuracy, and shrinkage, • Lead store audits and ensure all operational procedures are properly followed Visual Merchandising & Brand Standards • Ensure consistent application of visual merchandising guidelines, • Maintain a pristine and luxury retail environment, • Coordinate seasonal VM moves, • Uphold the highest standards of store presentation Skills & Qualifications • 5+ years of progressive experience in luxury or premium retail, including at least 2 years in store leadership, • Proven ability to lead and inspire teams to exceed sales and service goals, • Strong commercial and operational acumen, • Proficiency in CRM systems, POS, and retail management tools, • Excellent interpersonal, analytical, and problem-solving skills, • Fluent in English (additional languages a plus), • Proficient in Microsoft Office (Excel, Word, Outlook) Person Specification • Visionary and empowering leader who leads by example, • Strong sense of ownership, accountability, and integrity, • Client-focused with a refined and polished presence, • Adaptable, composed, and able to manage change effectively, • Strategic thinker with attention to detail and strong execution skills, • Energetic, collaborative, and performance-driven Key Performance Indicators (KPIs) • Boutique sales revenue and profitability, • Average Transaction Value (ATV) and Units per Transaction (UPT), • Client retention, CRM growth, and VIP sales contribution, • Staff turnover, development, and engagement scores, • Visual compliance and marketing execution, • Stock accuracy and shrink reduction, • Operational audit scores and loss prevention compliance, • Mystery shopper scores and client satisfaction (NPS) Benefits • Competitive salary, • Monthly and annual performance bonuses, • Enhanced pension contribution, • Generous holiday allowance after qualifying period, • Private health cover after qualifying period, • Enhanced Maternity, Paternity and adoption pay, • Staff discount Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.

Part TimeRole: Fitness Manager (Flex contracts available) Reporting to: General Manager Based: LOCATION The Gym Group is simply the best in our industry! Our amazing teams have skills, abilities and can-do attitudes that make this a great place to work! We have strong, embedded values and an easy-going culture which ensures we put our people first. We pride ourselves on being fun, innovative, inclusive and engaging and we are now on the lookout for a Fitness Manager to join our amazing LOCATION gym . So, what's stopping you? Apply today and know that We're With You every step of the way. What you need to know about us... The Gym Group is not like your average gym! To our members we're the lowest cost nationwide 24/7 Gym with over 230 gyms and counting! To our teams we are fun, welcoming, engaging and inclusive. We challenge our limits and push ourselves to impact positive change with our goals and initiatives. We take steps into new areas with a real and authentic purpose - It's our mission to break down barriers to fitness for all. We're #1 in our industry when it comes to our values, our culture and our people - check out Glassdoor if you don't believe us. We offer a fantastic place to work in a great working culture and were recognised as #25 in the Top 50 places to work in the UK in 2022! We may be one of the leading budget gym chains in the UK but there's nothing budget about our investment into our people. We have retained GOLD in our investors in people award for the last 6 years and silver in wellbeing last year. We're recognised as a disability confident and inclusive employer which is something we are truly proud of. We have a brilliant team and opportunities for development and growth with support for success. Having recently undertaken some huge projects from a digital point of view and our plans are to keep being innovative, creative and agile in all that we do. That's what you're looking for right? So let us tell you more. What you need to know about the role... As a Fitness Manager with The Gym Group you will support the General Manager in the successful running of the gym and will deputise in their absence. You will be passionate about fitness and keen to embrace our members, our teams and embed our culture. You will embody our company values, supporting and encouraging others to do the same. Your core duties will include (but are not limited to) : • Responsibility for our member engagement by leading our in-gym service offering with the goal of driving our member satisfaction scores forward., • Line management & leadership of our team of fitness trainers. Engaging and motivating them to be their best every day. Role modelling the gym groups values., • Take ownership of our Group Exercise offering by developing the class timetable and upskilling the team to deliver., • Bring a result driven mindset with a keen interest in driving the commercial performance of the gym., • Make sure high operational standards on site are met through effective management of cleaning and maintenance check procedures. This includes liaising and management of the 3rd party suppliers., • Ensure there is full compliance to company Health & Safety policies and completion of daily, weekly, and monthly checks., • Support the GM with onsite admin tasks including rotas, time tracking and security checks., • Act as a keyholder for the gym in support of the GM, being a point of call-in emergencies., • Have a passion for health, fitness, well-being, and all-round excellence., • You thrive off leading teams from the front and by example, happy to get stuck in and set the standard for member experience., • Have an unwavering commitment to understand the expectations of your members., • Can work within the compliance parameters whilst delivering the highest service levels possible during the day to day running of the gym., • Have a proven track record of success and are eager to bring that winning attitude to The Gym., • Paid contractual benefits such as holiday (Inc Bank Holidays) and company sick pay., • In-house development opportunities as well as support with your career adventure., • Company save as you earn share plan., • Flexibility & freedom - we welcome discussions around working flexibly at the gym., • Discounts with 'MY PT Hub', 'Fit Pro', 'Financial Fitness' and leading training providers., • Company pension scheme, • A fantastic online social communication and engagement platform with access to amazing benefits and discounts, • Options for season ticket loans, • Employee Assistant Programme supported by our Wellbeing hub, • Cashplan Healthcare Scheme

Become a Driving Instructor with My Four Wheels Earn Up to 50,000+! Are you looking for a career change that offers fantastic earning potential, flexibility, and job satisfaction? Join My Four Wheels, one of the UKs most trusted and highest-rated driving schools, and start your journey towards a re

Your new company We are working with a well-established housebuilder with a strong reputation for delivering high-quality homes across the East of Scotland. They pride themselves on craftsmanship, customer satisfaction, and creating sustainable communities. Your new role As an Assistant Site Manager, you will support the Site Manager in overseeing day-to-day operations on a busy residential development. Your responsibilities will include coordinating trades, ensuring health and safety compliance, monitoring build quality, and maintaining project timelines. You'll play a key role in delivering homes to the highest standard while providing excellent customer service. What you'll need to succeed Previous experience in a site-based role within residential construction Strong knowledge of health and safety regulations Excellent organisational and communication skills Ability to manage subcontractors and maintain quality standards A valid CSCS card and SMSTS (or equivalent) What you'll get in return You'll join a respected developer offering a competitive salary, company car or allowance, and a comprehensive benefits package. There are clear opportunities for career progression and professional development within a supportive team environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk TPBN1_UKTJ