Highest satisfaction jobs in LondonCreate job alerts

Job Description Title: Flagship Store Manager - Regent Street Reports To: Retail Director Company Overview Founded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage® to elegant accessories and ready-to-wear collections, Longchamp blends tradition with innovation. With boutiques in over 80 countries, the brand offers an elevated shopping experience grounded in French heritage and global appeal. Flagship Store Managers are ambassadors of the Longchamp brand. They are entrusted with overseeing the day-to-day operations of the boutique, driving commercial results, managing high-performing teams, and delivering a refined and luxurious client experience in line with Longchamp’s heritage and values. Values & Culture Longchamp embraces five core values: • Elegance – Providing a refined and polished customer experience, • Authenticity – Acting with honesty and professionalism, • Creativity – Encouraging innovation and fresh thinking, • Quality – Striving for excellence in service and product, • Sustainability – Committing to thoughtful, responsible business practices As a Flagship Store Manager, you are expected to foster a culture of performance, inclusivity, client-centricity, and continuous growth within your boutique. Job Purpose To lead and manage the store to commercial success by inspiring and developing a high-performing team, ensuring operational excellence, and delivering a world-class customer experience aligned with Longchamp’s brand identity and luxury service standards within a high traffic location. Key Responsibilities Team Leadership & Development • Recruit, onboard, train, and retain top talent aligned with Longchamp values, • Conduct regular performance reviews and coaching sessions, • Manging employee relations with people-driven approach, • Foster an engaging, supportive, and goal-driven team culture, • Manage team scheduling and delegation to optimize boutique coverage Client Experience & CRM • Champion a customer-first mindset, ensuring an exceptional service journey, • Build, manage, and grow a VIP client base through clientelling initiatives, • Drive CRM objectives including client data capture, reactivation, and loyalty, • Resolve complex customer issues with diplomacy and professionalism Sales & Commercial Strategy • Develop and execute sales plans to meet or exceed store targets, • Monitor KPIs, analyse trends, and build a business action plan accordingly, • Build a strong network with local stakeholders on forecasts, opportunities, and challenges, • Animate and motivate the team to develop the business Operations & Compliance • Ensure compliance with scheduling, operational, HR, security, and loss prevention policies, • Manage store budgets, payroll, and controllable expenses, • Oversee compliance on stock management, store audits, deliveries, inventory accuracy, and shrinkage Visual Merchandising & Brand Standards • Ensure consistent application of visual merchandising guidelines, • Maintain a pristine and luxury retail environment, • Coordinate seasonal VM moves, • Uphold the highest standards of store presentation Skills & Qualifications • 5+ years of progressive experience in luxury or premium retail, including at least 5 years in store leadership, • Experience managing large teams in high traffic environment, • Proven ability to lead and inspire teams to exceed sales and service goals, • Strong commercial and operational acumen, • Proficiency in CRM systems, POS, and retail management tools, • Excellent interpersonal, analytical, and problem-solving skills, • Fluent in English (additional languages a plus), • Proficient in Microsoft Office (Excel, Word, Outlook) Person Specification • Team-focused and client-centric, • A strong commercial mindset, • Visionary and empowering leader who leads by example, • Strong sense of ownership, accountability, and integrity, • Client-focused with a refined and polished presence, • Adaptable, composed, and able to manage change effectively, • Strategic thinker with attention to detail and strong execution skills, • Energetic, collaborative, and performance-driven Key Performance Indicators (KPIs) • Boutique sales revenue and profitability, • Average Transaction Value (ATV) and Units per Transaction (UPT), • Client retention, CRM growth, and VIP sales contribution, • Staff turnover, development, and engagement scores, • Visual compliance and marketing execution, • Stock accuracy and shrink reduction, • Operational audit scores and loss prevention compliance, • Mystery shopper scores and client satisfaction (NPS) Benefits · Competitive salary · Monthly and annual performance bonuses · Enhanced pension contribution · Generous holiday allowance after qualifying period · Private health cover after qualifying period · Enhanced Maternity, Paternity and adoption pay · Staff discount Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.

The Role This is an Account Manager role that will solely focus on the security portfolio. The primary focus will be to work as part of a team with the responsibility to retain more than 85% of a customer base that only trades in Cyber Security services. Customer growth is encouraged through the cross-sell and upsell from the Cyber Security portfolio. The rest of Claranet’s sales portfolio and business opportunities will be passed onto and are managed by non-security account managers. This role is to retain customers and maximise average spend per account and being able to deliver the highest of standards of customer service satisfaction. A fantastic opportunity for a candidate who has experience in a cyber sales role, who is looking to expand their skillset, and to be supported in developing a successful career. Key Responsibilities • The Account Manager should demonstrate excellent inter-personal and organisational skills, must work fluidly both at a senior peer, partner and customer level, building trustful and successful relationships to drive the Claranet sales efforts., • Experience selling Cyber Security Managed Services and Consultancy, • The Account Manager should be an excellent communicator at all levels, with strong oral and written communication skills, able to present to small audiences and create a compelling proposition/story as appropriate to engage decision makers, influencers, internal staff, and alliance partners alike., • The Account Manager should be commercially astute with knowledge of the Cyber Security market and its participants Skills and Attributes • Flexible and creative to take considered risks, • Learn and adapt quickly to changing situations, • Self-motivated and able to work under pressure, • Ability to travel to different sites and locations on an occasional basis, • Manages conflict and challenges in an open and constructive manner. Benefits At Claranet, we go the extra mile with our people—because we believe in building a workplace where everyone feels valued and supported. Our flexible benefits package includes: • Pension Scheme: Employer-matched contributions to help you plan for the future., • Comprehensive Healthcare Coverage: Access to private medical care for your peace of mind and wellbeing., • Discounted Gym Memberships: Prioritise your fitness with exclusive rates at leading gyms., • Personalised Wellbeing Support: App-based resources and services available 24/7, • Enhanced Annual Leave: 25 days of holiday, increasing to 27 days with service, plus bank holidays and a day off for your birthday., • Continuous Learning & Development: Ongoing opportunities to grow your skills and advance your career. What makes us unique is Team Claranet, our internal community that supports causes close to our employees’ hearts. We offer paid charity leave, support local charities across our offices, and host annual fundraising events, all backed by a dedicated committee. We’re proud founding members of TC4RE (Technology Community for Racial Equality) working collectively to build a more diverse and inclusive tech industry. About Claranet Founded at the beginning of the dot com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries. Equal Opportunities Statement Diversity, equity and inclusion are at the heart of what we value as an organisation. Claranet is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support any reasonable adjustments that are needed within the recruitment process. Ready to take the next step in your career with Claranet? Click ‘apply’ – we can’t wait to meet you!

Position – Senior Commercial Renewals Account Executive Location – Orpington Kent Salary – Negotiable plus benefits Overview We are currently looking for a Senior Commercial Renewals Account Executive to join our professional and welcoming team in Orpington. Brown & Brown in Orpington offer high quality, specialist insurance products to Personal and Commercial clients throughout the UK. We have sustained one of the highest customer satisfaction and retention rates within the industry by focusing on the precise needs of our clients. The position of Commercial Renewals Account Executive will suit someone with a Broker / Insurer background with a wide range of Commercial product knowledge and experience and a proven track record of achieving targets and managing existing book of clients. Working alongside like minded and experienced insurance brokers this is a long term opportunity with a ‘forever company’ that will provide career progression and security. Day to day • Converting renewal business in line with or in excess of company targets, • Preparing market presentations for renewal reports Liaising with insurers and clients pre and post sale of renewals, • Checking covers, warranties, endorsements to ensure that they are correct and in line with quotations provided, • Mid term adjustments, • Incoming and outbound call handling, • Corresponding and communicating with clients and insurance companies, • Cross selling other products, • Maintaining day to day compliance procedures for FCA regulation Effectively managing individual diary, • Managing personal work workflow effectively and efficiently, • Maintaining a complete and comprehensive training record Sharing ideas or suggestions for business improvement with management, • Advising manager of any backlog in work in a timely manner, • Advising manager of any debt recovery problems or contentious issues in a timely manner What’s on offer • Negotiable Salary, • Comprehensive benefits package (pension etc), • Performance Bonus, • Professional Qualifications such as CII, • 9am to 5pm Mon-Friday Your Experience • Minimum 3 years Commercial Insurance broking experience is essential, • Strong negotiation skills, • Effective communication, both written and verbal, • Ability to work alone and as part of a team, • High attention to detail, • Form and develop strong insurer and client relationships, • Time management and organisational skills, • Customer service

Job Description Title: Concession Manager Location: John Lewis Oxford Street Reports To: Retail Manager Founded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage® to elegant accessories and ready-to-wear collections, Longchamp blends tradition with innovation. With boutiques in over 80 countries, the brand offers an elevated shopping experience grounded in French heritage and global appeal. Concession Managers are ambassadors of the Longchamp brand. They are entrusted with overseeing the day-to-day operations of the boutique, driving commercial results, managing high-performing teams, and delivering a refined and luxurious client experience in line with Longchamp’s heritage and values. Values & Culture Longchamp embraces five core values: • Elegance – Providing a refined and polished customer experience, • Authenticity – Acting with honesty and professionalism, • Creativity – Encouraging innovation and fresh thinking, • Quality – Striving for excellence in service and product, • Sustainability – Committing to thoughtful, responsible business practices As a Store Manager, you are expected to foster a culture of performance, inclusivity, client-centricity, and continuous growth within your boutique. Job Purpose To lead and manage the store to commercial success by inspiring and developing a high-performing team, ensuring operational excellence, and delivering a world-class customer experience aligned with Longchamp’s brand identity and luxury service standards. Key Responsibilities Team Leadership & Development • Recruit, onboard, train, and retain top talent aligned with Longchamp values, • Conduct regular performance reviews and coaching sessions, • Foster an engaging, supportive, and goal-driven team culture, • Manage team scheduling and delegation to optimize boutique coverage Client Experience & CRM • Champion a customer-first mindset, ensuring an exceptional service journey, • Build, manage, and grow a VIP client base through clientelling initiatives, • Drive CRM targets including client data capture, reactivation, and loyalty, • Resolve complex customer issues with diplomacy and professionalism Sales & Commercial Strategy • Develop and execute sales plans to meet or exceed store targets, • Monitor KPIs daily, analyse trends, and take corrective action as needed, • Partner with local management on forecasts, opportunities, and challenges, • Leverage morning briefs to update the team on current performance and action plan Operations & Compliance • Ensure compliance with operational, HR, security, and loss prevention policies, • Manage store budgets, payroll, and controllable expenses, • Oversee stock management, deliveries, inventory accuracy, and shrinkage, • Lead store audits and ensure all operational procedures are properly followed Visual Merchandising & Brand Standards • Ensure consistent application of visual merchandising guidelines, • Maintain a pristine and luxury retail environment, • Coordinate seasonal VM moves, • Uphold the highest standards of store presentation Skills & Qualifications • 4+ years of progressive experience in luxury or premium retail, including at least 2 years in leadership, • Proven ability to lead and inspire teams to exceed sales and service goals, • Strong commercial and operational acumen, • Proficiency in CRM systems, POS, and retail management tools, • Excellent interpersonal, analytical, and problem-solving skills, • Fluent in English (additional languages a plus), • Proficient in Microsoft Office (Excel, Word, Outlook) Person Specification • Visionary and empowering leader who leads by example, • Strong sense of ownership, accountability, and integrity, • Client-focused with a refined and polished presence, • Adaptable, composed, and able to manage change effectively, • Strategic thinker with attention to detail and strong execution skills, • Energetic, collaborative, and performance-driven Key Performance Indicators (KPIs) • Boutique sales revenue and profitability, • Average Transaction Value (ATV) and Units per Transaction (UPT), • Client retention, CRM growth, and VIP sales contribution, • Staff turnover, development, and engagement scores, • Visual compliance and marketing execution, • Stock accuracy and shrink reduction, • Operational audit scores and loss prevention compliance, • Mystery shopper scores and client satisfaction (NPS) Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.

Job Scope: The Bridal Experience Manager is responsible for overseeing and elevating the end-to-end bridal client journey, ensuring a seamless, luxurious, and emotionally engaging experience aligned with ELIE SAAB’s standards. This role combines ownership of the client experience, and operational coordination, while driving bridal business performance. Main Duties and Responsibilities: • Achieve and exceed individual quarterly and annual Bridal sales targets while maintaining the highest level of client satisfaction., • Drive boutique-level Bridal business performance, linking bridal sales to Ready-to-Wear (RTW) and accessories collections for brides and bridal parties., • Analyze sales performance metrics and client trends to identify growth opportunities, optimize appointment conversion rates, and increase Average Transaction Value (ATV)., • Lead initiatives to expand the boutique’s bridal client base and develop long-term loyalty strategies. Elevated Client Experience & Appointment Management, • Host and lead the complete bridal client journey, designing and executing a luxury, emotionally resonant experience from first consultation to final delivery., • Curate customized gown selections aligned with each bride’s style, personality, and wedding vision., • Build genuine relationships with brides, bridal parties, and families, fostering trust and loyalty., • Manage appointment schedules, fittings, and follow-ups with precision and discretion, anticipating client needs at every stage., • Follow up consistently with brides throughout the full lifecycle (initial consultation to final delivery)., • Ensure timely and professional responses to all client inquiries across channels (in-store, phone, email, digital platforms). Clienteling & Relationship Management, • Build and sustain a high-value bridal client portfolio, establishing the ELIE SAAB brand as a trusted advisor for brides and bridal parties., • Fully adopt and utilize the official clienteling/CRM tools to track interactions, preferences, milestones, and follow-ups. - Develop long-term relationships to generate repeat purchases and referrals., • Provide guidance to the boutique team on client engagement, appointment strategy, and upselling opportunities. Operational & Managerial Excellence, • Own the end-to-end bridal operations, including order management, alterations coordination, fittings, and final delivery, ensuring a flawless execution aligned with brand standards., • Ensure compliance with ELIE SAAB operational policies and boutique procedures, providing manager-level oversight for operational accuracy and efficiency in coordination with the management., • Track all bridal orders accurately and proactively follow up on production and delivery timelines., • Coordinate with alterations teams and designers to ensure a flawless fit and exceptional final presentation., • Coordinate payment processing with the Boutique Manager and ensure documentation accuracy., • Monitor and maintain proper stock levels of bridal materials (hangers, packaging, stationery, fittings tools., • Ensure bridal merchandising guidelines are implemented according to Head Office standards., • Submit daily sales and activity recap reports with accurate data and insights. Market Intelligence & Business Development - Stay updated with bridal trends, designers, and fashion forecasts to provide informed and elevated styling guidance., • Provide structured feedback to management regarding local market trends, competitor activity, and production-related insights., • Propose seasonal networking and partnership strategies targeting luxury hotels, concierge services, jewelry brands, wedding planners, and other relevant partners., • Support the planning and execution of Bridal trunk shows in collaboration with the Retail Department and key stakeholders. Brand Representation., • Act as a brand ambassador, embodying ELIE SAAB’s heritage, craftsmanship, and bridal savoir-faire at all times., • Mentor and guide boutique staff while coordinating with the Boutique Manager in luxury clients experience best practices when relevant, elevating the overall service standard., • Maintain impeccable professional conduct and personal presentation in line with ELIE SAAB brand expectations., • Collaborate regularly with Bridal Specialists and Boutique Managers across the company to exchange best practices, share insights, and ensure full alignment on the bridal experience across all boutiques. Position Requirements: • Education - High School Diploma or equivalent., • Experience - 8+ years of experience in an equivalent position in the high-end retail fashion industry., • Competencies - Strong Communication Skills - Strong Innovation, Initiative & Entrepreneurship Skills - Strong Problem Solving & Decision-Making Skills - Strong Managing & Developing Talent Skills - Strong Networking Skills - Strong Adaptability & Flexibility Skills

Company Overview Yellow Tree is a Real Estate Investment Fund based in Gibraltar and is dedicated to the ownership, development and management of commercial and residential real estate assets. The Yellow Tree Real Estate Investment Fund is backed by a Gibraltar-based multi-family office. Yellow Tree invests across capital and gateway cities, employing a tailored investment strategy to each geographic region. Our portfolio underscores long-term value and mirrors our dedication to excellence. Our philosophy centers on income generation, ensuring that 100% of our portfolio consistently delivers returns. We achieve this by taking an asset-by-asset approach, where each asset carries its own weight in contributing income without dilution. Each asset has its own business plan that is meticulously followed making sure that each asset performs as expected. We own and manage sustainable and high-quality properties, aligning with the objectives of leading national and international corporations. This ensures that Yellow Tree Group is synonymous with quality, reliability, and enduring success. For more information, visit us on yellowtree.com Role Overview We are seeking an exceptional Country Manager to lead our Gibraltar and UK office, overseeing a diverse portfolio of office, residential, commercial, and hospitality assets. This role requires regular travel between London and Gibraltar to ensure strong operational oversight, strategic alignment, and on-the-ground leadership across both locations. Relocation to Gibraltar would be highly desirable and strongly preferred for long-term effectiveness in the role. The ideal candidate will have deep real estate and hospitality expertise, proven experience in strategic leadership, asset strategy, and stakeholder management, and the ability to deliver results at a senior executive level. Reports to: C-level Executive Direct reports: Technical Project Managers, Property Manager, Junior Facility Manager & other as the business will expand Matrix / dotted-line reporting: Local Finance team (cross-functional reporting) Key Responsibilities Strategic Leadership & Asset Management • Review or define (where applicable) and implement the market strategy for Gibraltar and UK, aligned with Group objectives, • Develop (where applicable) or follow and implement already defined business plans at asset-level to optimise long-term value and returns, • Identify value-add opportunities, including portfolio enhancement, repositioning, and operational improvements, • Lead business planning, scenario analysis, and investment strategy for portfolio growth, • Implement and oversee all capex projects on an asset level and well as all commercial plans defined for the year of 2026. Propose similar plans for 2027 onwards., • Execute the approved budget for 2026 as well as take ownership of budget preparation for 2027 and onwards. Portfolio Oversight • Oversee performance of all assets (office, residential, commercial, and hospitality), • Ensure alignment of tenant, asset, and operational strategies to maximise occupancy, revenue, and portfolio performance, • Provide strategic guidance on property management operations to ensure high standards of service and efficiency, • Report bi-weekly to Chief Operating Officer on KPIs and points of interest Hospitality Leadership • Serve as the primary point of contact with the hotel operator, • Lead the planning and execution of renovation, upgrade and rebranding initiatives, ensuring high-quality standards and ROI, • Strategic support services to assist the Hotel Operator and the Hotel's management team implement delivery of the Current Business Plan (as may be amended to reflect our strategic advice) and any future business plan and oversee its implementation and ensure the objectives are mutually understood and met, • Monitor and report to Yellow Tree C-Level on the implementation of the Business Plan., • Oversee the Hotel Operator's performance of its obligations and services under the HMA, including oversight of the performance of any key vendor contracts entered into by the Hotel Operator in connection with the Hotel., • Attendance at calls or meetings which may be held by the YT Team and the Hotel Operator and/or the Hotel management team, providing updates and answering YT C-Level questions., • Report to C-Level any events of which the Country Manager becomes aware which could threaten the Hotels or affect its value or that of the Hotel business., • Undertake a full monthly review of the Hotel business performance, meeting with the Hotels Operator and/or the Hotel management team each calendar month to review that month's P&L and to plan future business strategy and financial performance., • Monitor guest satisfaction metrics and online reputation and advise on corrective action plans where applicable, • Oversee pricing strategies, segmentation and channel mix., • Provide input on rate parity, OTA mix, and direct booking strategies., • Review marketing ROI and conversion rates., • Review balance sheet and cash flow, in addition to P&L., • Evaluate internal controls and audit compliance, including fraud prevention measures., • Identify cost-saving and efficiency opportunities., • Identify, make recommendations on investment and performance strategies and concepts (including the provision of assistance with technical, economic and financial analyses) as seem necessary and useful to enhance and maintain the financial performance of the Hotels business., • Prepare rolling Capex reserve planning and monitor use of FF&E reserves., • Advise on investment strategy and ROI analysis., • Review the Hotels Operator's requests for capital expenditure as needed and prepare the case for Client approval where required. Oversee planning and execution of CapEx projects., • On an annual basis, negotiate the Hotel's annual budget with the Hotel Operator and the Hotel's management, • Assist finance team in annual valuation reports done by a reputable 3rd party company as chosen by the finance team., • Operational audits of Hotel departments (including housekeeping, F&B, maintenance)., • Monitor and advise on sustainability initiatives (energy usage, waste reduction, etc.), • Report to C-level (via in-person meetings or video conference call) on a monthly basis with a full explanation of our progress on the various workstreams comprised in monthly KPIs and areas of interest, • Prepare and deliver within 10 Business Days of the end of each calendar month a monthly “Dashboard” report which covers the current trading position, commentary on the month, the areas of focus for YT and the Hotels Operator and the Hotel's management team, and an update and commentary on the ongoing year end forecast against budget. Stakeholder Management • Build and maintain strong relationships with key tenants, investors, local authorities, and external partners, • Represent the company externally, enhancing reputation in the Gibraltar and UK market, • Provide clear, high-level reporting to the Board and Group executives on portfolio performance and strategic initiatives Acquisitions & Market Intelligence • Ensure the business plan is prepared accurately and aligned with strategic objectives; analyze performance reporting and work closely on continuous improvements, • Define and implement the leasing strategy for the rest of the portfolio, • Oversee future acquisition and integration into the portfolio as well as execution of the business plan and viability model post-acquistion, • Provide input on potential acquisitions, including market trends, feasibility, and asset potential, make sure that the business plan and assumptions are fully implementable, • Support due diligence and integration planning for new investments, • Identify strategic opportunities for portfolio expansion and optimisation Governance & Compliance • Ensure compliance with local regulations and corporate governance requirements, • Monitor portfolio risks and implement mitigation strategies at a strategic level Candidate Profile • 5-10+ years Senior management experience in real estate and hospitality, • Proven track record in strategic asset management and portfolio optimisation, • Experience overseeing multi-asset portfolios, including office, residential, commercial, and hospitality properties, • Strong background in hospitality strategy, operational leadership, and asset development, • Experience in insourced property management oversight desirable, • Knowledge of the Gibraltar and UK market highly preferred, • Strategic thinker with the ability to translate strategy into actionable plans, • Commercially astute with P&L oversight and financial planning experience, • Strong leadership, negotiation, and stakeholder management skills, • Excellent communication and presentation skills for senior-level engagement, • Ability to manage complex portfolios in a dynamic, fast-paced environment, • Right to work in UK, • English proficiency, • Credible, confident, and influential, • Highly accountable with a strong ownership mentality, • Pragmatic, resilient, and solution-oriented, • Strong networker, capable of representing the company at the highest levels Benefits • We offer competitive salary packages, great learning and development opportunities., • Opportunity to be part of a dynamic growing team in a fast-growing Real Estate group, • Performance Bonus, • Team Building, • Celebration and parties, • Loyalty gifts, • Gift Cards Women’s Day & Men’s Day, • Extra free days: on your birthday the company gifts you a day off, • Birthday cake, • Holiday Baskets Yellow Tree is a GDPR compliant company, by applying to this job post, you consent with your data being processed in accordance with our Privacy Policy which you can find on ___ Yellow Tree is an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

Are you passionate about creating advertising that not only informs but also transforms lives within the healthcare sector? At Havas Lynx, a global advertising agency at the forefront of healthcare communications, we combine unmatched creativity, extensive expertise, and a deep understanding of the pharmaceutical and healthcare field. Our communications resonate deeply with audiences and adhere to the highest standards of healthcare advertising. Committed to driving meaningful change—a change built on a foundation of rich experience, inspired by innovation, and confirmed through our proven track record—we work in close partnership with healthcare professionals, patients, carers, and leading pharmaceutical brands to navigate the complex challenges of today's healthcare landscape. Our approach blends strategic insights and deep scientific acumen with cutting-edge creativity and digital innovation, crafting campaigns and solutions that significantly improve people's lives. We’re a team of over 400+ people in Manchester and London, with a history spanning over 35 years and an ever-evolving future. You can get a feel for the #LYNXLife through our YouTube #LYNXLife playlist, Instagram, Facebook, LinkedIn, and Twitter. Everything this company achieves—every life it saves, every penny it makes, every policy it changes, every award it wins—is down to everyone who works here. Please note that this role is based in London, and our current hybrid working arrangement requires office attendance on Mondays, Tuesdays, and Thursdays. Our Role: The role of Account Manager will see you take a pro-active approach in the management of your accounts. Focusing on client satisfaction, communication, quality control and profitability. As an Account Manager, you will ensure that your clients receive the highest individual attention and that we deliver projects on time, on budget and on brief. You will contribute your ideas and knowledge to the team, helping your senior team to support and develop the junior members. What you can expect to be doing: • You will build meaningful and trusting relationships with your clients ensuring you position Havas Lynx as their strategic partner, • You will immerse yourself in your client’s business and industry in order to be best placed to deliver quality campaigns, • You will ensure client requests are dealt with efficiently, interpreting these into thorough and accurate internal briefs, • You will work with Operations Team to manage the Production Schedule guaranteeing that the projects are delivered to brief, on time and within budget, • You will oversee the quality control of work that leaves the agency, making sure it adheres to the client’s approved brief, • You will support the Senior Account Manager and Account Director working closely with the Insights and Planning Team to proactively develop your understanding of strategy and how this applies to the campaigns you are delivering, • You will have a proactive approach to identifying and initiating business opportunities with new and existing clients This role could be a great fit for you if: • You have previous experience in a similar role - this is not a graduate role (2 years +), • Creative agency experience is essential (not media, digital or production), • Strategic account management (Not pure delivery or PM work), • Experience working on creative briefs, • Experience working on client accounts, • Client facing experience, • Confidence and eager to learn and develop, • Ideally, you have experience working with Generative AI tools and data, along with AI certifications from platforms such as Coursera, Section AI, or LinkedIn Learning What you can expect from us A supportive and challenging environment in which you will have the opportunity to learn, grow, and make an impact that matters. We put a huge investment into #LYNXLife and our #LXAcademy internal programmes. It’s a unique initiative that aims to reward hard work, reduce pressures, and ensure that we can all enjoy our time at Lynx. Our strategy is to build capabilities internally and inspire the best talent, so we can continue to deliver on our mission. You can also expect a whole host of benefits, including: • Hybrid Working – 3 days in the office (flexible working options are available for in-office days), • Starting holiday allowance of 28 days annual leave + Bank Holidays, with increasing allowance connected to length of service, • Option to buy, carry or sell holidays, • Early Friday finish throughout the year, • Seasonal working hours, • Enhanced family leave, pay and return to work benefit scheme, • Extensive L&D support, • Sabbatical opportunities, • Season ticket interest free loans for travel, • Cycle to work scheme, • Life insurance (4x salary), • Company pension scheme, • Fully compensated company events, • Volunteer days, • Wellbeing programme including sports clubs, discounted gym memberships, free onsite flu vaccinations, extended lunch breaks on Wellness Wednesdays and much more, • +Medicash healthcare benefit, • 24/7 access to a free, confidential and independent Employee Assistance Programme Get in touch to find out how we can make an impact that matters together.

Job Description Title: Store Manager Location: Heathrow Reports To: Retail Manager Founded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage® to elegant accessories and ready-to-wear collections, Longchamp blends tradition with innovation. With boutiques in over 80 countries, the brand offers an elevated shopping experience grounded in French heritage and global appeal. Store Managers are ambassadors of the Longchamp brand. They are entrusted with overseeing the day-to-day operations of the boutique, driving commercial results, managing high-performing teams, and delivering a refined and luxurious client experience in line with Longchamp’s heritage and values. Values & Culture Longchamp embraces five core values: • Elegance – Providing a refined and polished customer experience, • Authenticity – Acting with honesty and professionalism, • Creativity – Encouraging innovation and fresh thinking, • Quality – Striving for excellence in service and product, • Sustainability – Committing to thoughtful, responsible business practices As a Store Manager, you are expected to foster a culture of performance, inclusivity, client-centricity, and continuous growth within your boutique. Job Purpose To lead and manage the store to commercial success by inspiring and developing a high-performing team, ensuring operational excellence, and delivering a world-class customer experience aligned with Longchamp’s brand identity and luxury service standards. Key Responsibilities Team Leadership & Development • Recruit, onboard, train, and retain top talent aligned with Longchamp values, • Conduct regular performance reviews and coaching sessions, • Foster an engaging, supportive, and goal-driven team culture, • Manage team scheduling and delegation to optimize boutique coverage Client Experience & CRM • Champion a customer-first mindset, ensuring an exceptional service journey, • Build, manage, and grow a VIP client base through clientelling initiatives, • Drive CRM targets including client data capture, reactivation, and loyalty, • Resolve complex customer issues with diplomacy and professionalism Sales & Commercial Strategy • Develop and execute sales plans to meet or exceed store targets, • Monitor KPIs daily, analyse trends, and take corrective action as needed, • Partner with local management on forecasts, opportunities, and challenges, • Leverage morning briefs to update the team on current performance and action plan Operations & Compliance • Ensure compliance with operational, HR, security, and loss prevention policies, • Manage store budgets, payroll, and controllable expenses, • Oversee stock management, deliveries, inventory accuracy, and shrinkage, • Lead store audits and ensure all operational procedures are properly followed Visual Merchandising & Brand Standards • Ensure consistent application of visual merchandising guidelines, • Maintain a pristine and luxury retail environment, • Coordinate seasonal VM moves, • Uphold the highest standards of store presentation Skills & Qualifications • 4+ years of progressive experience in luxury or premium retail, including at least 2 years in leadership, • Proven ability to lead and inspire teams to exceed sales and service goals, • Strong commercial and operational acumen, • Proficiency in CRM systems, POS, and retail management tools, • Excellent interpersonal, analytical, and problem-solving skills, • Fluent in English (additional languages a plus), • Proficient in Microsoft Office (Excel, Word, Outlook) Person Specification • Visionary and empowering leader who leads by example, • Strong sense of ownership, accountability, and integrity, • Client-focused with a refined and polished presence, • Adaptable, composed, and able to manage change effectively, • Strategic thinker with attention to detail and strong execution skills, • Energetic, collaborative, and performance-driven Key Performance Indicators (KPIs) • Boutique sales revenue and profitability, • Average Transaction Value (ATV) and Units per Transaction (UPT), • Client retention, CRM growth, and VIP sales contribution, • Staff turnover, development, and engagement scores, • Visual compliance and marketing execution, • Stock accuracy and shrink reduction, • Operational audit scores and loss prevention compliance, • Mystery shopper scores and client satisfaction (NPS) Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.

ABOUT KEY HEALTH KEY HEALTH (formerly Key Health Solutions) is a rapidly growing UK provider of medical equipment maintenance, specialist biomedical engineering services, diagnostic devices, and critical hospital technologies. Established in 2006, we have built a strong reputation for excellence by supporting over 1,000 NHS and private healthcare organisations nationwide. As both an established EBME services provider and the UK distributor for several international manufacturers, Key Health delivers reliable, cost‑effective, and high‑quality solutions tailored to the needs of modern healthcare environments. Our expertise spans biomedical engineering services, equipment maintenance, calibration, audits, equipment storage, estates support, consultancy, project management, and ISO certification support. Driven by innovation and strong customer partnerships, we continue to evolve to meet the changing demands of the healthcare sector while maintaining the highest standards of service, compliance, and clinical safety. ROLE OVERVIEW We are looking for a motivated and commercially driven Sales Manager with proven success in one or more of the following areas: Biomedical engineering services (PPM, repairs, comprehensive contracts, field service support) Biomedical test equipment (e.g., safety analysers, electrical testers, capital test systems) Medical device sales, ideally in Urology, ENT, or Ophthalmology While we understand that very few candidates will have experience in all these domains, the ideal candidate will bring strong sales capability, industry relationships, and a proactive approach to developing new business. KEY RESPONSIBILITIES Sales & Business Development · Drive revenue growth across service contracts, biomedical test equipment, and clinical devices · Identify and develop new opportunities within NHS Trusts, private hospitals, clinics, and OEM partners · Deliver compelling proposals and commercial presentations to clinical, EBME, procurement, and operational teams · Expand our footprint in key specialities: Urology, ENT, Ophthalmology, and diagnostic services · Manage the full sales cycle from lead generation to close Account Management · Build strong, long-term relationships with customers and industry stakeholders · Maintain regular contact with existing clients to ensure satisfaction, renewals, and upsell opportunities · Collaborate with the UK Operations Manager to align sales activities with service delivery Market & Product Strategy · Provide commercial insights to support pricing, product development, and market positioning · Attend industry exhibitions, EBME events, and manufacturer training sessions · Maintain expert knowledge of product lines and competitor offerings Internal Collaboration · Work closely with engineering, operations, and senior leadership teams to ensure seamless customer experiences · Support marketing campaigns and contribute to sales forecasting and planning ESSENTIAL EXPERIENCE AND SKILLS We recognise this is a niche industry with varied backgrounds. Candidates with strong performance in at least two of the areas below are encouraged to apply. Experience · Proven sales success in the medical devices or biomedical engineering sector · Experience selling maintenance contracts, field engineering services, or test equipment highly beneficial · Existing relationships with NHS EBME departments, procurement teams, or private hospital groups · Experience in Urology, ENT, Ophthalmology, or diagnostic imaging equipment is a strong advantage Skills · Strong technical understanding of medical devices and biomedical workflows (training provided where needed) · Excellent communication, presentation, and negotiation skills · Ability to manage a full sales cycle autonomously · Commercial mindset with a structured, data‑driven approach to pipeline management WHAT WE OFFER · Competitive salary + commission structure · Car allowance · Supportive environment with opportunities for training and professional development · The chance to shape the growth of a rapidly expanding business with a strong reputation in the UK healthcare market · Ability to influence future product lines and services as the company scales

Location: Victoria, London Schedule: Monday–Friday, 09:00–18:00, plus additional hours as required to fulfil the role TOWNHOUSE – WHO WE ARE Since 2013, Townhouse has been enhancing every aspect of our clients’ daily lives through anticipatory service, discretion, and meticulous attention to detail. Trained in some of the world’s most exclusive hotels, luxury hospitality is embedded in our culture and shapes the standards we bring to private residences, lifestyle management, and travel. Townhouse is a London- and Geneva-based private office serving international UHNW individuals. We support clients across the full residential lifecycle — from property search and relocation through to ongoing management and short stays — complemented by bespoke travel, lifestyle, and advisory services. JOB SPECIFICATION – WHAT YOU’LL DO As an Account Manager, you will play a central role in delivering Townhouse’s private client offering across residences, lifestyle, and travel. Acting as a key day-to-day contact for assigned clients, you will ensure every service is delivered seamlessly, proactively, and to the highest possible standard. You will be responsible for managing client relationships, coordinating requests, and overseeing service delivery across a varied portfolio. You will work closely with internal teams, external partners, and household staff to ensure consistency, efficiency, and excellence at every touchpoint. This role requires a hospitality-led mindset, strong operational judgement, and the ability to manage multiple workstreams with precision and discretion. You will be expected not only to respond effectively to client needs, but to anticipate them — creating a highly personalised and effortless experience that reflects the Townhouse standard. Key Responsibilities Client Relationship Management & Service Delivery • Act as a principal day-to-day point of contact for assigned clients and their representatives., • Build trusted, professional relationships through discretion, responsiveness, and excellent judgement., • Develop a detailed understanding of each client’s preferences, routines, priorities, and lifestyle requirements., • Ensure all requests are managed efficiently, accurately, and with exceptional follow-through., • Maintain up-to-date client profiles, service notes, and account records to support anticipatory service., • Foster strong relationships with clients and their family offices, proactively identifying opportunities to offer additional services or products that elevate service standards., • Monitor client satisfaction, gather feedback, and escalate issues appropriately where needed. Lifestyle Management • Manage a broad range of lifestyle requests, including dining, events, shopping, entertainment, gifting, and personal arrangements., • Conduct high-quality research and present suitable, well-considered options in line with client preferences., • Coordinate bookings, reservations, and access to bespoke experiences with attention to detail and discretion., • Ensure all lifestyle services are delivered to the same standard as Townhouse’s residential offering. Travel Management • Coordinate complex domestic and international travel arrangements for clients and, where required, their guests or staff., • Build detailed itineraries covering transport, accommodation, transfers, dining, security, and special requirements., • Liaise with hotels, travel providers, and on-the-ground partners to ensure a seamless end-to-end experience., • Manage last-minute changes calmly and effectively, maintaining continuity and reassurance throughout., • Coordinate travel arrangements and craft detailed, seamless itineraries using the relevant platforms and tools. Private Residence • Manage the delivery of services across client residences in collaboration with internal teams, suppliers, and household staff., • Lead the pre-arrival planning, property readiness, housekeeping standards, maintenance coordination, and stock management where relevant., • Ensure that residential service delivery reflects the wider client strategy and agreed standards., • Conduct residence visits where required to support oversight, quality control, or project coordination. Supplier & Partner Management • Build and maintain strong relationships with trusted external suppliers and service partners., • Source new providers where needed, ensuring quality, reliability, discretion, and value., • Oversee supplier performance and help maintain service consistency across all external touchpoints., • Prepare high-quality client-facing documents, reports, itineraries, and presentations., • Maintain accurate billing information, service logs, monthly reports and account administration., • Use internal systems and platforms confidently to track tasks, workflows, and account activity., • Ensure all account activity is recorded clearly and managed in a structured, professional manner. Commercial Awareness & Account Growth • Identify opportunities to deepen client engagement and expand service take-up across residences, lifestyle, and travel., • Contribute ideas that enhance the client experience while supporting account development and retention., • Support the Director of Private Residences and Private Client Experience in identifying patterns, opportunities, and areas for service improvement across the client portfolio. This job description is not exhaustive of all tasks and responsibilities that may vary and be required from time to time. Person Specification This role requires a highly organised, polished, and emotionally intelligent individual with experience in luxury hospitality, private households, private client management, or high-end concierge/travel services. You will be service-led, commercially aware, and confident operating in a high-expectation environment where discretion, flexibility, and precision are essential. Required Skills & Experience • Experience in luxury hospitality, private household management, lifestyle management, or a similar high-service environment., • Knowledge of Arabic is essential, French as preferred optional, • Proven ability to manage multiple client requests and operational priorities simultaneously., • Strong interpersonal skills and the ability to build trust with UHNW clients and their representatives., • Excellent organisational skills and close attention to detail., • Possesses a naturally inquisitive mindset, with a keen interest in exploring new openings and emerging service offerings., • Ability to remain calm, resourceful, and solutions-focused under pressure., • Strong written and verbal communication skills in English; additional languages are advantageous., • Commercial awareness and an understanding of high-value client relationship management., • Confidence using Microsoft Office and operational platforms such as task management, CRM, finance, or workflow systems., • A proactive mindset with the ability to anticipate needs and take ownership of outcomes. Benefits Townhouse is committed to fostering a high-performance, supportive environment where ambitious individuals can grow and thrive. Benefits include: • 20 days annual leave, in line with company benefits guide, • Discretionary performance bonus (bi-annual and year-end), • Aviva pension scheme, • Monthly team socials, seasonal events, and WFH allowances, • One-month paid sabbatical after five years of service

Become a Driving Instructor with My Four Wheels Earn Up to 50,000+!.Are you looking for a career change that offers fantastic earning potential, flexibility, and job satisfaction? Join.UKs most trusted and highest-rated driving schools, and start your journey towards a rewarding career as a driving

Become a Driving Instructor with My Four Wheels Earn Up to 50,000+!.Are you looking for a career change that offers fantastic earning potential, flexibility, and job satisfaction? Join.UKs most trusted and highest-rated driving schools, and start your journey towards a rewarding career as a driving

Become a Driving Instructor with My Four Wheels Earn Up to 50,000+!.Are you looking for a career change that offers fantastic earning potential, flexibility, and job satisfaction? Join.UKs most trusted and highest-rated driving schools, and start your journey towards a rewarding career as a driving

Become a Driving Instructor with My Four Wheels Earn Up to 50,000+!.Are you looking for a career change that offers fantastic earning potential, flexibility, and job satisfaction? Join.UKs most trusted and highest-rated driving schools, and start your journey towards a rewarding career as a driving

Become a Driving Instructor with My Four Wheels Earn Up to 50,000+!.Are you looking for a career change that offers fantastic earning potential, flexibility, and job satisfaction? Join.UKs most trusted and highest-rated driving schools, and start your journey towards a rewarding career as a driving

Become a Driving Instructor with My Four Wheels Earn Up to 50,000+!.Are you looking for a career change that offers fantastic earning potential, flexibility, and job satisfaction? Join.UKs most trusted and highest-rated driving schools, and start your journey towards a rewarding career as a driving

Become a Driving Instructor with My Four Wheels Earn Up to 50,000+!.Are you looking for a career change that offers fantastic earning potential, flexibility, and job satisfaction? Join.UKs most trusted and highest-rated driving schools, and start your journey towards a rewarding career as a driving

Become a Driving Instructor with My Four Wheels Earn Up to 50,000+!.Are you looking for a career change that offers fantastic earning potential, flexibility, and job satisfaction? Join.UKs most trusted and highest-rated driving schools, and start your journey towards a rewarding career as a driving

Become a Driving Instructor with My Four Wheels Earn Up to 50,000+!.Are you looking for a career change that offers fantastic earning potential, flexibility, and job satisfaction? Join.UKs most trusted and highest-rated driving schools, and start your journey towards a rewarding career as a driving

Become a Driving Instructor with My Four Wheels Earn Up to 50,000+!.Are you looking for a career change that offers fantastic earning potential, flexibility, and job satisfaction? Join.UKs most trusted and highest-rated driving schools, and start your journey towards a rewarding career as a driving

Become a Driving Instructor with My Four Wheels Earn Up to 50,000+!.Are you looking for a career change that offers fantastic earning potential, flexibility, and job satisfaction? Join.UKs most trusted and highest-rated driving schools, and start your journey towards a rewarding career as a driving

Become a Driving Instructor with My Four Wheels Earn Up to 50,000+!.Are you looking for a career change that offers fantastic earning potential, flexibility, and job satisfaction? Join.UKs most trusted and highest-rated driving schools, and start your journey towards a rewarding career as a driving

Become a Driving Instructor with My Four Wheels Earn Up to 50,000+!.Are you looking for a career change that offers fantastic earning potential, flexibility, and job satisfaction? Join.UKs most trusted and highest-rated driving schools, and start your journey towards a rewarding career as a driving

Become a Driving Instructor with My Four Wheels Earn Up to 50,000+!.Are you looking for a career change that offers fantastic earning potential, flexibility, and job satisfaction? Join.UKs most trusted and highest-rated driving schools, and start your journey towards a rewarding career as a driving

Become a Driving Instructor with My Four Wheels Earn Up to 50,000+!.Are you looking for a career change that offers fantastic earning potential, flexibility, and job satisfaction? Join.UKs most trusted and highest-rated driving schools, and start your journey towards a rewarding career as a driving

Become a Driving Instructor with My Four Wheels Earn Up to 50,000+!.Are you looking for a career change that offers fantastic earning potential, flexibility, and job satisfaction? Join.UKs most trusted and highest-rated driving schools, and start your journey towards a rewarding career as a driving

Become a Driving Instructor with My Four Wheels Earn Up to 50,000+!.Are you looking for a career change that offers fantastic earning potential, flexibility, and job satisfaction? Join.UKs most trusted and highest-rated driving schools, and start your journey towards a rewarding career as a driving

Become a Driving Instructor with My Four Wheels Earn Up to 50,000+!.Are you looking for a career change that offers fantastic earning potential, flexibility, and job satisfaction? Join.UKs most trusted and highest-rated driving schools, and start your journey towards a rewarding career as a driving

Become a Driving Instructor with My Four Wheels Earn Up to 50,000+!.Are you looking for a career change that offers fantastic earning potential, flexibility, and job satisfaction? Join.UKs most trusted and highest-rated driving schools, and start your journey towards a rewarding career as a driving

Become a Driving Instructor with My Four Wheels Earn Up to 50,000+!.Are you looking for a career change that offers fantastic earning potential, flexibility, and job satisfaction? Join.UKs most trusted and highest-rated driving schools, and start your journey towards a rewarding career as a driving

Become a Driving Instructor with My Four Wheels Earn Up to 50,000+!.Are you looking for a career change that offers fantastic earning potential, flexibility, and job satisfaction? Join.UKs most trusted and highest-rated driving schools, and start your journey towards a rewarding career as a driving

Become a Driving Instructor with My Four Wheels Earn Up to 50,000+!.Are you looking for a career change that offers fantastic earning potential, flexibility, and job satisfaction? Join.UKs most trusted and highest-rated driving schools, and start your journey towards a rewarding career as a driving

Become a Driving Instructor with My Four Wheels Earn Up to 50,000+!.Are you looking for a career change that offers fantastic earning potential, flexibility, and job satisfaction? Join.UKs most trusted and highest-rated driving schools, and start your journey towards a rewarding career as a driving

Become a Driving Instructor with My Four Wheels Earn Up to 50,000+!.Are you looking for a career change that offers fantastic earning potential, flexibility, and job satisfaction? Join.UKs most trusted and highest-rated driving schools, and start your journey towards a rewarding career as a driving

Become a Driving Instructor with My Four Wheels Earn Up to 50,000+!.Are you looking for a career change that offers fantastic earning potential, flexibility, and job satisfaction? Join.UKs most trusted and highest-rated driving schools, and start your journey towards a rewarding career as a driving

Become a Driving Instructor with My Four Wheels Earn Up to 50,000+!.Are you looking for a career change that offers fantastic earning potential, flexibility, and job satisfaction? Join.UKs most trusted and highest-rated driving schools, and start your journey towards a rewarding career as a driving

Become a Driving Instructor with My Four Wheels Earn Up to 50,000+!.Are you looking for a career change that offers fantastic earning potential, flexibility, and job satisfaction? Join.UKs most trusted and highest-rated driving schools, and start your journey towards a rewarding career as a driving

Become a Driving Instructor with My Four Wheels Earn Up to 50,000+!.Are you looking for a career change that offers fantastic earning potential, flexibility, and job satisfaction? Join.UKs most trusted and highest-rated driving schools, and start your journey towards a rewarding career as a driving

Become a Driving Instructor with My Four Wheels Earn Up to 50,000+!.Are you looking for a career change that offers fantastic earning potential, flexibility, and job satisfaction? Join.UKs most trusted and highest-rated driving schools, and start your journey towards a rewarding career as a driving

Become a Driving Instructor with My Four Wheels Earn Up to 50,000+!.Are you looking for a career change that offers fantastic earning potential, flexibility, and job satisfaction? Join.UKs most trusted and highest-rated driving schools, and start your journey towards a rewarding career as a driving

Become a Driving Instructor with My Four Wheels Earn Up to 50,000+!.Are you looking for a career change that offers fantastic earning potential, flexibility, and job satisfaction? Join.UKs most trusted and highest-rated driving schools, and start your journey towards a rewarding career as a driving

Become a Driving Instructor with My Four Wheels Earn Up to 50,000+!.Are you looking for a career change that offers fantastic earning potential, flexibility, and job satisfaction? Join.UKs most trusted and highest-rated driving schools, and start your journey towards a rewarding career as a driving

Company Description Royal Wharf Clinic is a premier hair restoration clinic located in East London, specializing in advanced hair transplant surgery and non-surgical treatments. Renowned for combining clinical expertise with innovative techniques, the clinic is dedicated to providing personalized care to help clients restore their confidence. Situated in the vibrant Docklands area, Royal Wharf Clinic offers a warm and welcoming environment for both patients and staff. Our commitment to excellence ensures exceptional patient satisfaction and outstanding results. Role Description This is a full-time, on-site role based in London for a skilled Hair Transplant Surgeon. The role involves performing hair transplant procedures, consulting with patients to develop tailored treatment plans, and ensuring the highest standards of patient care. Responsibilities include pre-operative assessments, performing surgical treatments, engaging in follow-up care, and contributing to continuous advancements in hair restoration techniques. Qualifications • Expertise in Hair Transplant techniques and related procedures, • Strong background in Medicine, General Surgery, and Surgery, • Commitment to clinical excellence and patient-focused care, • Exceptional hand-eye coordination, attention to detail, and dexterity, • Ability to work collaboratively with a multidisciplinary team, • Relevant certifications and qualifications in surgical fields, • Experience in hair restoration procedures is a significant advantage Operating Within CQC Compliance • Practise within the clinic's CQC-compliant framework at all times., • Follow clinic policies on consent, safeguarding, infection prevention and control, medicines management and record-keeping., • Keep accurate and contemporaneous records in line with GMC Good Medical Practice and UK GDPR., • Take part in audits, significant event reviews and complaints handling when asked, and comply with Duty of Candour (Regulation 20) in your own practice., • Make sure any marketing content featuring your name, credentials, cases or commentary meets ASA, CAP Code and MHRA expectations. Clear any claims or before-and-after content through the clinical director or Registered Manager before publication. Team and Training • Work closely with the clinical director, nurses, technicians and front-of-house team to deliver a smooth patient pathway., • Train and supervise surgical technicians as required., • Take part in clinical governance meetings and continuous professional development. Essential Criteria • Full GMC registration with a licence to practise. This is non-negotiable., • Note: hair transplant surgery is not itself a GMC-recognised specialty, so inclusion on the GMC Specialist or GP Register is welcome but not required., • Demonstrable independent experience performing hair transplant surgery across all three core techniques: FUE, FUT and DHI. Proficiency in all three is essential, not just one., • A portfolio of recent cases with consistent, natural-looking outcomes., • Strong understanding of hairline design, donor management and long-term planning., • Professional indemnity cover appropriate to independent cosmetic surgical practice., • Enhanced DBS within the last 12 months (or willingness to obtain)., • Right to work in the UK., • Excellent communication skills and a patient-first manner. Desirable • Membership of ISHRS, BAHRS, BAAPS, BAPRAS or a comparable body., • Background in dermatology, plastic surgery or a related surgical specialty., • Experience working in a CQC-regulated independent clinic., • Experience training surgical technicians. What We Offer • Competitive salary, • A clinic that genuinely invests in quality, governance and the patient journey, not just volume., • A supportive working relationship with the clinical director and leadership team., • Scope to grow with the business as we expand operating days, services and, in time, international locations.

Account Director for Medical Communication Services Company: VML Health London or Milan (hyrbid) The Role: The Account Director manages account ownership, focusing on client satisfaction, business development, profitability, and staff performance. The Account Director is responsible for all areas of client delivery and the overall health of the relationship; therefore, they must ensure that clients receive the highest level of individual attention and that projects are delivered on time, within budget, and on brief so that all of the client's strategic brand objectives are met. Leading all aspects of the team's work, the Account Director plans critical strategic communications, ensuring contextual appropriateness, exceptional creative work, innovation, and industry quality across all campaigns. The Account Director also seeks new organic business opportunities with existing clients, building relationships across the client organization and with key industry partners. Finally, the AD is responsible for guiding and inspiring the team in their professional and personal development, including a mentoring approach with more Junior team members. Responsibilities: ▪ Responsible for the development of long-term account success and growth. ▪ Works with Strategy and planning to transform knowledge of client business objectives, internal and competitive opportunities, and customer insights into actionable marketing communications strategies and tactics. ▪ Leads and manages the team ▪ Builds and maintains senior-level client relationships. ▪ Provides team with direction and input to meet business and project goals. ▪ Mining new business opportunities. ▪ Responsible for the development of direct reports. ▪ Maintains leading-edge knowledge of client’s businesses and industries. ▪ Recognizes and seizes opportunities to contribute to the agency's new business. ▪ Regularly informs Group Director Client Engagement on the status of the business, including escalation as needed. ▪ Able to present, sell, and (if needed) defend/restate the agency proposals (client expectation request and what we have done is correct). ▪ Takes responsibility for co-developing the project brief: does not take a brief at face value but checks that it is aligned with the client's objectives, regulations, standards, and approval history. ▪ Is a team leader: manages and grows the account manager and account executive (skills, motivation), delegates the tasks appropriately, and assigns priorities. ▪ Has a good relationship with all departments in the agency and involves different disciplines at the right time. ▪ Works for the Agency: ensures agency profitability on the assigned business by considering the financial viability of projects and the overall business (includes the ability to communicate the use of resources to clients and internal financial reporting). ▪ Understands how to work with client suppliers and maintain agency supremacy. Education and Experience: ▪ Scientific Degree completed with Marketing/Economics specialization. ▪ 6+ years' experience in the industry. ▪ Proven experience in a leadership role. Skills: ▪ Fluent in English. ▪ Proficiency in MS Office Tools, especially Excel and PowerPoint. Knowledge of CRM tools is considered a plus. ▪ Familiarity with e-commerce and online advertising. ▪ Ability to create creative briefs, deliver clear and persuasive briefs to creative teams, and remain an active collaborator throughout the creative development process. ▪ Understanding paid search campaigns, key online campaigns, and emerging media. ▪ Excellent presentation skills and presentation development. ▪ Excellent organizational skills. ▪ Very comfortable working in an integrated agency environment This role can be based in London or Milan. #LI-Hybrid

Qualifications: • Preferably 2-3 years Shipboard experience in a similar position and in an International 5 star and luxurious establishment., • Excellent fluent English (verbal and written). This includes the ability to give and receive instructions in verbal and written forms and to effectively and efficiently engage with guests and crew members. Conversational in an additional language (German, French, Spanish, Mandarin)., • Good working knowledge of Microsoft applications, Fidelio and hotel operating systems., • Proactive approach to problem solving., • Sensitivity to cultural differences and the ability to work in a wide variety of cultural contexts., • Strong interpersonal skills and ability to lead, motivate and develop a culturally diverse work force. Duties and Responsibilities: • Provides guests with the highest quality guest services, demonstrating genuine concern for guests wellbeing at all times--Personalized Customer Services., • Ensures that all guest requests, enquiries and complaints are responded to immediately and are followed up on efficiently and to the guests satisfaction., • Maintains a high level of communication and feedback with the Hotel Director as well as other departments around the ship., • Coordinates, organizes and supervises the front office operation., • Displays a full and comprehensive knowledge of the ships facilities, ports of call and services., • Organizes and leads training sessions for all reception team members to continuously develop their knowledge, techniques, skills, guest focus and sense of service.

My client is a global leader in real estate services, combining market-leading advisory expertise, property management excellence and innovative technology to deliver exceptional results for clients. They are committed to attracting talented professionals, supporting career growth and creating an environment where people can thrive. This is an exciting opportunity for an Associate Commercial Property Manager to join a high-performing team, managing a prestigious trophy-asset portfolio (offices) while gaining exposure to major clients, strategic assets and career-defining opportunities. The Role As a Commercial Associate Director Property Manager, you will play a key role in delivering first-class property management services, maintaining strong client relationships and ensuring assets perform to the highest standard. You will work closely with Asset Managers, occupiers and internal specialists across finance, ESG, facilities and transactions. Key Responsibilities Client & Relationship Management • Act as the primary point of contact for Asset Managers across your portfolio., • Build trusted, collaborative relationships with clients and provide expert property advice., • Lead formal quarterly meetings, presenting updates, strategies and performance reporting., • Deliver all agreed client KPIs and service standards. Lease & Occupier Management • Manage occupier applications including alterations, assignments, underlettings and consents., • Ensure tenant compliance with lease obligations and resolve breaches effectively., • Handle lease queries, licences and occupier matters impacting asset value., • Drive occupier engagement and customer satisfaction initiatives. Financial & Service Charge Management • Oversee budgets, cash flow and financial accountability across assets., • Manage service charge budgets, reconciliations and reporting in line with RICS guidelines., • Work closely with accounts teams on arrears, payments and expenditure control., • Identify and track additional fee opportunities outside the PMA scope. Asset Performance & Operations • Conduct regular inspections, ensuring assets are presented to the highest standards., • Manage suppliers and contractors to deliver excellent service performance., • Support acquisitions, disposals and due diligence processes., • Oversee void property management and insurance claims from start to finish., • Assist with major works and site-based projects. ESG & Strategic Growth • Support ESG initiatives and sustainability objectives across the portfolio., • Identify opportunities to grow existing client relationships and win new business., • Contribute to innovation, operational improvements and business transformation projects. About You • Ideally, MRICS qualified with 5+ years’ property management experience., • Strong commercial awareness and client-facing skills., • Proven ability to manage complex assets and multiple stakeholders., • Excellent financial, analytical and reporting skills., • Strong negotiator with a solutions-led mindset., • Highly organised, proactive and results-driven., • Strong leadership potential with mentoring or line management experience., • Comfortable working across cross-functional teams and projects. Why Join My Client? • Work with a respected market leader in real estate., • Manage high-profile assets and major client relationships., • Clear progression and long-term career development., • Collaborative, inclusive and forward-thinking culture., • Very flexible working and personalised benefits., • Opportunity to make a genuine impact in a dynamic industry. If you’re an ambitious property professional looking to take the next step in your career, this is a standout opportunity to join a business where your growth and success will be fully supported. Package: Up to £69,000 + benefits and bonuses For a confidential discussion, please contact: Sam Jefferson 📞 07917 042 950 📧 I’m a specialist General Practice property recruiter with over 10 years’ experience. If this role isn’t quite right but you’d like to explore your options, I’d be very happy to have a confidential conversation.

Position – Senior Commercial Key Account Handler Location – Orpington Salary – Negotiable plus benefits Overview We are currently looking for a Senior Commercial Key Account Handler to join our professional and welcoming team in Orpington. We offer high quality, specialist products to Personal and Commercial clients throughout the UK. We have sustained one of the highest customer satisfaction and retention rates within the industry by focusing on the precise needs of our clients. You will be joining a busy, proactive team of brokers who specialise in Commercial Insurance. This is the perfect role for someone with previous experience in either a commercial/corporate broker or insurance company looking to develop their commercial insurance skills and their career. Working alongside like minded and experienced insurance brokers this is a long term opportunity with a ‘forever company’ that will provide career progression and security. Day to day • Working alongside Account Executives to retain and generate new business, in line with or in excess of, company targets, • Obtaining new business/renewal terms, negotiating and closing with Insurers Create documents for new customers, along with any mid-term adjustments and renewals information too., • Ensure all customer details are recorded accurately and entered onto system in a timely fashion, • Checking policy documents, covers, endorsements etc. to ensure that they are correct and in line with the customer’s needs., • Attending customer meetings and preparing meeting minutes, • Working on all aspects of account management and service delivery to customers, ensuring customers’ needs are identified and met in line with agreed service standards, • Manage all day-to-day queries, renewals, amendments and mid-term adjustments, • Build and maintain relationships with customers, prospects, teams and insurers to provide best in class service and drive growth, • Sharing ideas to develop our proposition at a senior level and impact change across junior members of the team, • Mentoring less experienced colleagues to develop and rive high standards, • Opportunities to provide training sessions to junior team members in conjunction with training team, • Maintaining day to day Compliance procedures for FCA Regulation Maintain a detailed understanding of changing market condition and understands and complies with all compliance, professional and transparency standards to better serve clients Incoming and outbound call handing - new and existing customers, • This role offers hybrid working once initial training plan has been completed with an expectation to be in the office only three times a week thereafter What’s on offer • Negotiable basic salary, • Wide range of additional addon benefits and discounts Your Experience • Commercial Insurance Broking experience, • Negotiation skills Effective communication - both written and verbal, • Ability to work alone and as part of a team, • High attention to detail, • Form and develop strong insurer and client relationships, • High level customer service skills, • Time management and organisational skills, • Analytical and problem solving skills

Location: London - Holborn Type: Full-Time | Entry-Level Role Department: Operations Title: Assistant Luxury Experience Designer Compensation: Starting from GBP 31,000 to 35,000 About Queen of Clubs At Queen of Clubs, we don’t simply design trips, we curate lifestyles and unforgettable moments. A multi-award-winning leader in the B2B Luxury Travel Industry, Queen of Clubs Group has been creating innovative on-site lifestyle travel solutions since 2009. With offices in London, Paris, Madrid, Ibiza, Chiasso (CH), and Milan, we operate at the highest level of global luxury travel. From private aviation and rare access to world-class events to bespoke journeys and exclusive experiences, we deliver tailor-made solutions for the world’s most discerning clientele. As a trusted, behind-the-scenes partner for elite travelers, we transform expectations into exceptional realities. To support our continued growth, we are looking for an Assistant Luxury Experience Designer to join our fast-paced, international, and design-led London office in Holborn. You Will • Support the coordination of luxury travel requests, working closely with Senior Luxury Experience Designers and the Team Leader, • Assist in managing full itineraries, including ground operations, hotels, villas, logistics, and exclusive experiences, • Communicate with luxury suppliers, travel agencies, and partners under the guidance of senior team members, • Contribute to the preparation of tailor-made itineraries and proposals for elite clientele, • Support the maintenance of professional relationships with suppliers and clients to ensure high levels of satisfaction, • Use BeConcierge CRM to create, update, and track bookings, products, and contacts, • Assist with quotations, pricing, and follow-ups to support sales performance and conversion rates, • Work closely with the team to help resolve client requests and issues efficiently and professionally, • Collect and share client feedback with senior team members to support continuous service improvement, • Gradually develop autonomy and confidence in managing bookings and client communication You Are • Fluent in English; additional languages are a strong advantage, • Passionate about luxury travel, lifestyle, and high-end service, • Based in London (this is a fully in-office position), • Detail-oriented, organized, and able to work effectively in a fast-paced environment, • Comfortable with basic calculations; pricing and costing knowledge is a plus, • Previous experience, internships, or a strong interest in the travel, hospitality, or luxury service industry, • Positive, proactive, and client-focused, with a strong willingness to learn, • Motivated, polished, and eager to grow professionally within a high-performance, international environment We Offer • A competitive starting salary, based on experience, plus performance-based incentives, • Company-provided MacBook and iPhone, • An excellent opportunity to begin a career within a leading international B2B luxury travel brand, • A dynamic, multicultural team of experienced travel professionals, • An inspiring work environment in the heart of London, • Ongoing learning, training, and exposure to exceptional client experiences, • Clear opportunities for professional growth and long-term career development Location Requirement Candidates must already reside in London or the surrounding area. Please do not apply if this requirement is not met.