Home solutions jobs in United Kingdom

At Tessa Alliance our goal is to become one of the leading health insurance intermediaries in the UK dedicated to simplifying the path to comprehensive healthcare coverage. We are a new intermediary with huge potential so this is an exciting time to be joining our team. We specialise in navigating the intricate landscape of health insurance options, ensuring our clients receive personalised, transparent, and expert guidance. Our experienced team is committed to providing tailored advice that prioritise the well-being of our clients. By offering clarity, ethical practices, and responsive service, we serve as a trusted ally in securing optimal health insurance coverage. Our work environment includes: Modern office setting Work-from-home Growth opportunities Company Days out Ongoing incentives Friendly sales office environment Responsibilities: - Provide exceptional customer service and advice to clients seeking insurance coverage - Assess clients' insurance needs and recommend appropriate policies - Explain coverage options, understand clients needs and budget and recommend accordingly. - Assist clients in completing insurance applications and forms accurately (If required) - Maintain accurate client records and documentation via our CRM system - Stay up-to-date with industry trends and changes in insurance regulations Qualifications: - Proven experience in the Health insurance industry (Required) - Excellent communication and interpersonal skills - Ability to build rapport and establish trust with clients - Detail-oriented with strong organisational skills - Able to work way round CRM system. - Ability to work independently and as part of a team Benefits: - Competitive salary and bonus scheme - Potential for personal growth within the company. - Professional development opportunities Join our dynamic team as a Health Insurance Broker. As a key player in our organisation, you will assist clients in navigating the complex landscape of health insurance options, offering expert guidance and personalised solutions. Your role involves evaluating individual needs, providing in-depth policy information, and ensuring clients make informed decisions with a commitment to transparency and ethical practices, you'll contribute to a positive and supportive environment focused on delivering the best in health insurance services. If you're passionate about making a difference in people's lives and thrive in a collaborative setting, we invite you to be part of our team. You will be given full training on all the products and call structure etc. so your ready to go from day one. If your interested in taking that next step in your career please get in touch. Job Types: Full-time, Permanent Pay: £32,500.00 per year Benefits: Company events Company pension Free parking Life insurance On-site parking Referral programme Schedule: Flexitime Monday to Friday Supplemental pay types: Bonus scheme Commission pay Performance bonus Experience: Insurance sales: 1 year (preferred) Financial services: 2 years (required) Sales: 2 years (required) Ability to Commute: Uxbridge (required) Work Location: Hybrid remote in Uxbridge

Mission We want to attract employees whose own values and approach reflect the family's choices and wishes for the delivery of care. Purpose Enable the person we support to live a valued life, respecting their choices, using a person-centred and responsive care approach to ensure the delivery of high-quality care and support. My family and I are looking to recruit 7 Personal Assistants under the Self-Directed Support Level 1 Scheme. Your Role as a PA is to provide 24-hour care working on a Rota basis for A male in his Late 20s with severe Learning Disabilities, Autism and Cerebral Palsy. I require 24-hour support and you will be part of a team working from a rota. You will be employed as a permanent PA with a contract. The hours are negotiable and are to be arranged. I am looking for several contracted hrs, Including early shifts, back shifts and sleeping nights. These shifts include weekends. · 40 hrs x 3 contracts · 25hr x 2 contracts · 16 hr x 2 contracts · I would also like to have a relief pool to cover holidays and sicknesses. Preferably 4 relief Pa’s Skills and attributions, have good communication skills, in terms of listening and using my preferred communication where possible I can use (Makaton and signing) This will create a comfortable, safe and comfortable environment for me. To be compassionate, empathetic, caring and have a friendly warm presence that makes me feel happy and feel safe. To be proactive, solution-focused approach to problem solving being flexible to emerging or changing circumstances. Ability to work on your initiative with minimal Ability to work on your initiative with minimal support, seeking guidance where relevant. Ability to work collaboratively as part of a team with a proactive approach. Main Duties · To assist me with personal care which includes support with showering, dressing, and Oral hygiene. · Administration of medication · Have the ability to apply numeracy skills to your role to ensure accurate records are kept. · Help me with meal planning encouraging me to make my own choices. · It is important to me that you understand my religious beliefs when meal planning. · Light domestic duties which include cleaning, washing and ironing. · To assist with daily finances, personal correspondence · Competent documentation of care provision and care plans using clear and concise written and verbal communication. Required Skills · Promoting my independence · Respect me · Give me the choice · Show me dignity · Respect my privacy · Promote and maintain my health and well-being · Responsive care · Good communication verbal and written · Be empathetic and compassionate · Have patience and understanding · Be flexible and adaptable Salary starts above the Scottish Government’s £12 an hour pledge. Currently, the PayScale is £12.30 per hour However, this is dependent on experience and a pay review will be implemented after a 3-month probation period. Job Types: Full-time, Part-time permanent and Relief posts Education: SVQ Level 2 in Health and Social Care is preferred however if you are caring reliable and flexible we will recruit on values and transferable skills. Mandatory training can be provided if you do not have these essential courses to meet the criteria for the PA post. · PBS Trained, · Administration of Medication · Moving and Handling · Health and hygiene Experience previous experience in a caregiving role either professionally or in a personal capacity is desirable. Full driving licence preferred but not essential Clear PVG (required) Please note: The right to work in the UK is Essential we cannot employ you under the Sponsorship to work in the UK as we are not registered with The Home Office Sponsorship Scheme or the Biometric Visa. .

Big Clean Switch provides energy assessments to enable home owners to better understand their options in lowering their bills and carbon emissions. This role involves generating assessment reports by: taking data from technical reports and transferring it into our Excel model using various third party applications to source additional data on, for example, solar electricity generation syncing the data with our reporting template and topping and tailing with templated commentary. The role involves both data entry and thinking on your feet. We're still developing the model around new use cases so the job will suit candidates able to think on their feet, question what's in front of them and problem solve. No direct energy assessment experience needed (we'll provide training) but interest and/or experience in sustainability or net zero solutions would be helpful. Each report takes 2-3 hours to complete. You can choose how many reports you commit to on a case by case basis. Full remote/flexible hours. UK living wage (£11.44/hr).

Big Clean Switch provides energy assessments to enable home owners to better understand their options in lowering their bills and carbon emissions. This role involves generating assessment reports by: taking data from technical reports and transferring it into our Excel model using various third party applications to source additional data on, for example, solar electricity generation syncing the data with our reporting template and topping and tailing with templated commentary. The role involves both data entry and thinking on your feet. We're still developing the model around new use cases so the job will suit candidates able to think on their feet, question what's in front of them and problem solve. No direct energy assessment experience needed (we'll provide training) but interest and/or experience in sustainability or net zero solutions would be helpful. Each report takes 2-3 hours to complete. You can choose how many reports you commit to on a case by case basis. Full remote/flexible hours. UK living wage (£11.44/hr).

As a brand ambassador, you will get the chance to speak on behalf of some of the biggest companies in the UK. Onboarding new supporters through field-based home campaigns will be your primary duty. Direct customer contact, relationship-building, and promotion of our clients' goods and services are all possible in this position. What the Trident Group provides: Complete customer service and sales training: We offer in-depth training to give you the abilities and information you need to succeed in your job as a brand ambassador. Opportunities for Career Progression: Opportunities are continuously available at our company since we value developing talent. The potential for your growth with us is limitless if you're driven and ambitious. The potential salary for this position is considerably more than the minimum wage. Travel abroad: As a brand ambassador, you can get the chance to take fully funded business trips abroad, which will help you expand your horizons and gather useful experiences. Lively and Enjoyable Work Environment: Teamwork and cooperation flourish in our bright and upbeat workplace at Trident Group. We think that a content team produces good results. Regular Team Social Evenings: We recognise the value of striking a work-life balance and creating enduring connections. We do this by planning frequent social gatherings to acknowledge our accomplishments and strengthen our teamwork.

Job Title: Business Development Representative (Vending Machines) **Location: Hybrid-Remote **Hours: Part-Time (10 hours per week) **Compensation: £11p/h + Commission (£50 CPA for each machine placement secured) Benefits: - Company-provided phone - Company-provided laptop/tablet - TFL season ticket or fuel/mileage reimbursement - Parking expenses covered - Gym Membership - Life Insurance - Employee Equity Program Job Description: Are you a proactive, results-driven individual with excellent communication skills? Do you thrive in a fast-paced environment and enjoy building relationships? If so, we have an exciting opportunity for you to join our team as a Business Development Representative focused on placing our vending machines in businesses across the region. Responsibilities: 1. Lead Generation: Utilize various channels to identify and qualify potential business leads interested in vending machine services. 2. Outreach: Initiate contact via phone calls and emails to prospective clients to introduce our vending machine solutions and generate interest. 3. Sales Meetings: Schedule and occasionally attend virtual or in-person sales meetings with decision-makers at businesses to present our vending machine offerings and address any questions or concerns. 4. Consultative Selling: Understand the unique needs and preferences of each client and tailor our vending machine solutions to meet their requirements. 5. Negotiation: Negotiate terms and agreements with clients to secure placements for our vending machines within their premises. 6. Relationship Management: Foster long-term relationships with clients by providing exceptional customer service and support throughout the placement process and beyond. 7. Reporting: Maintain accurate records of all sales activities, including leads, meetings, and outcomes, using CRM software. Requirements: - Experience in sales, business development, or a related field. - Excellent communication and interpersonal skills. - Ability to work independently and manage your time effectively. - Strong negotiation and persuasion skills. - Tech-savvy with proficiency in using CRM software, email, and Microsoft Office. - Access to a quiet workspace conducive to making phone calls and attending virtual meetings. - Must be self-motivated and results-oriented. - Previous experience in vending machine sales or the retail industry is a plus. Why Join Us: - Opportunity to earn uncapped commission with £50 CPA for each successful vending machine placement. - Flexible part-time hours with the ability to set your own hours and work from home. - Comprehensive support including company-provided phone, laptop/tablet, and expense reimbursements. - Gym Membership, Life Insurance and Employee Profit Share Program: Get the opportunity to earn equity in each machine you place, getting you passive income (along-side any commissions and performance bonuses). - Join a dynamic team focused on innovation and growth in the vending machine industry. If you're ready to take on a rewarding challenge and make an impact in the world of vending machine sales, we want to hear from you! Apply now with your resume and a cover letter outlining your relevant experience and why you're the ideal candidate for this role.

As a Retail Optical Assistant at Vision Express, you’ll assist our customers in finding and selecting eyewear that meets their needs. You’ll help with frame adjustments, repairs, and fittings. Additionally, you may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines from customer queries and processing payments. Overall, your goal is to provide excellent customer service and ensure that our customers leave happy, with eyewear that fits properly and meets their vision needs. You’ll play a key part in our mission of helping our customers to ‘See More and Be More’ by providing tailored and effective service, to help customers maximise their visual potential and enhance their lifestyle. Although the hours of this role are advertised, if this sounds like the role for you, we'd love to hear about your ideal working week. Whether this is hours to fit around the school run or you prefer a compressed week - we are open to discussing flexible options with you further. Who are we? We are Vision Express - with over 550 stores across the UK and Ireland, we have something for everyone. Whether you want to work in a busy city centre flagship, a smaller village store or in one of our coastal locations, we're sure we will have the perfect solution for you! Did you know, we are also part of the EssilorLuxottica family? EssilorLuxottica is the global leader in the design, manufacture and distribution of lenses, frames and sunglasses! We are home to the most loved and widely-recognised vision care and eyewear brands in the world. Their priority eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 prestigious licensed brands. Who is the perfect candidate? Provide excellent customer service, with the ability to provide personalised assistance to customer and address their needs and concerns Great communication and rapport building to translate professional terminology into language understandable to patients Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide them with the best service and product recommendations Ability to work as part of a team, with colleagues across the whole store The ability to work under pressure and handle challenging situations in a fast-paced retail environment Confidence, passion, drive and enthusiasm Knowledge and understanding of our optical products and services, including frames, lenses, and contact lenses, and the ability to inform customers about them and promote our products and services to help towards your store targets Arrange and maintain the stores look and feel, keeping it organised and stocked, to provide a visually appealing environment for our customers, in line with the store marketing guidance. Anything else you should know? Sales and performance-based bonus Targeted incentives Pension scheme Life Assurance - 2 x your basic annual salary Private medical cover for you and your family Free eyewear annually with eligibility from day one of joining us! Opportunities to get involved in the OneSight EssilorLuxottica Foundation Discounts throughout the year for your friends and family Employee Assistance Program offering confidential support and advice on everything from financial support and everything in-between 33 days annual leave - increasing with your length of service, plus the opportunity to buy or sell holiday Flexible health related benefits, such as Health Cash Plan, Additional Life cover, Critical Illness cover and Dental Plan Opportunities to join a company wide community with peer-to-peer knowledge sharing and collaborating through our internal channels Flexible lifestyle benefits, such as Gymflex, Dining Cards, discounted Travel Insurance, Experience Days and even discounted bicycles through our Cycle to Work Scheme And so much more!

Position: Direct Sales Manager Location: Remote (with the option to visit offices in Dartford, London) Job Type: Full-time About the Company: Our client is an ACS approved security contractor, specialising in providing top-notch security solutions for the construction, retail, and government sectors. As part of their expansion plan, they are seeking a dynamic and experienced Direct Sales Manager to spearhead growth and elevate the business to new heights. Responsibilities: 1. Business Development: - Identify and pursue new business opportunities within the construction, retail & government sectors and beyond. - Develop and maintain strong relationships with key decision-makers, influencers, and stakeholders in the security industry, especially those on the panels of the top four security companies who sub contract. 2. Sales Strategy: - Formulate and execute effective sales strategies to achieve revenue targets and market share growth. - Utilise existing industry contacts and networks to secure new business opportunities. 3. Market Research: - Stay informed about industry trends, competitor activities, and market developments to provide strategic insights. - Analyse client needs and tailor security solutions to meet their specific requirements. 4. Team Collaboration: - Collaborate with internal teams to ensure seamless communication and coordination in delivering security solutions to clients. - Provide feedback to enhance service offerings and improve overall customer satisfaction. 5. Self-Motivation: - Work independently and remotely, demonstrating a high level of self-motivation and discipline. - Take initiative in identifying and pursuing new business prospects. Requirements: 1. Experience: - Proven track record in direct sales, preferably within the construction, retail, and government security sectors. - Existing contacts within the industry, facilitating immediate engagement with potential clients. 2. Skills: - Excellent communication and interpersonal skills. - Strong negotiation and closing abilities. - Ability to work with minimal supervision and manage time effectively. 3. Technology Proficiency: - Comfortable working remotely with a provided phone and laptop. - Proficient in using digital tools for communication and reporting. Benefits: - Competitive salary with performance-based incentives. Basic salary £30,000 - £45,000. - Flexible work environment with the option to work from home or visit offices in Dartford, London. - Company-provided phone and laptop. Process: As part of our recruitment process, successful shortlisted candidates are required to attend a sales coaching/training session prior to the final interview. Closers Ace and our client are equal opportunity employers. We encourage applications from candidates of all backgrounds and experiences.

Training Executive Carebeans Limited is a contemporary, innovative software company based in the UK. We design and build comprehensive care planning and management software, along with fully integrated mobile applications, for the UK social care sector. We are also developing exciting new in-home technologies to support independent living. Our customers in social care are Residential and Nursing Care Homes alongside businesses that provide care to people living in their own homes, typically called Domiciliary Care Providers. We are a small, hard-working team, delivering high business growth Our mission is: To deliver software that makes life better for the carer and those being cared for. To exploit the latest technology. To enable people to live better, safer and supported lives in their own homes and reduce social isolation. To ensure people living in care homes get the levels of care they deserve. To help care providers provide excellent levels of high quality and cost-efficient care. To offer premium levels of customer service, listening to our customers, responding to their needs whilst bringing new ideas for service delivery. To be the market leader in new technological ideas, challenging preconceptions and finding new, exciting ways to deliver the growing need for care without exponential cost. To build a motivated and rewarded team of care experts who are highly regarded and valued by our customers. Our work environment includes: On-the-job training Growth opportunities Work-from-home days Relaxed atmosphere Carebeans is an approved software supplier on the NHS DSCR DPS programme and as a result we are expanding our customer onboarding team with the addition of a dedicated Customer experience and training executive This person will be office based at one of our Monmouth, Northampton or Daresbury locations and will be mentored by a member of our Senior Leadership Team to become an expert in the use of our systems and the benefits we create for the social care sector. Responsibilities: Deliver structured online software training programmes to our clients. Assessing individual and group training needs to establish users’ knowledge/capability of software programmes. Deliver training to users on an individual or group basis Monitor all trainees’ progress, guaranteeing the necessary experience is attained. Maintain individual and group training records Evaluate the effectiveness of each training Document irregularities and work to find solutions. Comprehensive training and support will be provided to the right candidate. The right candidate is someone who wants to become a key part in a growing business and share in its success. The Ideal candidate will: Have software training experience in social care or be working in the care sector with good knowledge of digital systems. Have a patient and friendly approach to training with the ability to motivate others. Have the ability to provide clear and accurate advice and information to a variety of audiences, both verbally and in writing Excellent administrative, organisation, analytical and technical skills. Have a good understanding of technology Be familiar with Microsoft Office applications Be a problem solver and effectively feedback new enhancement requests to the Operations Team Have excellent administrative, organisation, analytical and technical skills. Be ambitious General Provide general support to the Company and assist with the support and onboarding teams as needed. Participate in and attend sales, training and marketing meetings as required. Proactively contribute to creating a good team atmosphere. Monitor own development towards business and individual objectives. Keep personal IT skills and knowledge up to date The vast majority of our training is delivered online but the right candidate may be required to travel to deliver onsite training. Have a full driving licence Salary is depending upon experience

The role We are seeking a detail-oriented Energy Retrofit Analyst to support our CEO on a contract basis. This role is crucial for ensuring the accuracy and effectiveness of our home energy retrofit assessments. The successful candidate will play a key role in reviewing data collected during energy assessments, verifying input accuracy, and signing off assessment reports. About us We're an innovative leader in employer energy support services. As an accredited B Corp and Living Wage employer, we pride ourselves on fostering an inclusive and values-driven workplace. Key responsibilities - Review data sourced from RdSAP assessments and entered into our proprietary Excel model by our team, together with supporting images and documentation - Collaborate with EPC assessors and our internal team to ensure data accuracy and completeness. - Identify discrepancies or areas requiring clarification and coordinate with relevant parties for resolution. - Sign off each assessment in our Excel model - Generate and sign off final reports for customer delivery. - Monitor and highlight any necessary changes or improvements to the Excel model, suggesting solutions when possible. Requirements - Proven experience in energy performance assessments and retrofit. - Advanced Excel skills, with the ability to understand complex data models and troubleshoot issues. - Excellent problem-solving and analytical skills. - Strong communication abilities for effective collaboration with assessors, customers, and team members. - Detail-oriented with a commitment to accuracy and quality in deliverables.

Key Responsibilities: - Planning and Scheduling: Develop and maintain comprehensive work schedules, assigning tasks, and delegating responsibilities to ensure optimal efficiency and productivity. - Correspondence Management: Provide guidance on the handling of all correspondence and inquiries pertaining to accounts, sales, statistical data, and vacancy records. Ensure timely and professional responses to client queries and internal communications. - Insurance Policy Compliance: Ensure adherence to established procedures for considering, issuing, amending, and endorsing insurance policies. Collaborate with relevant stakeholders to maintain compliance with insurance regulations and requirements. - Resource Coordination: Plan, organize, and coordinate the activities and resources of the company, including personnel, equipment, and materials. Streamline processes to enhance operational effectiveness and cost efficiency. - Industry Expertise: Leverage your experience and knowledge of the construction and repair industry to contribute valuable insights and solutions to operational challenges. Stay informed about industry trends, regulations, and best practices. Qualifications: - Proven experience in office management or a related administrative role within the construction and repair industry. - Strong organizational, leadership, and communication skills. - Proficiency in relevant software applications, such as Microsoft Office Suite and project management tools. - Ability to multitask and prioritize tasks effectively in a fast-paced environment. - Attention to detail and a commitment to delivering high-quality work.

Independent carpet & flooring retailer based in Northwood middlesex are looking for sales/Estimator to help with Sales and the day to day running of the Store. Will be working within a small friendly team must have previous flooring experience. Basic computer skills and good telephone manner essential. Van will be provided for use, but must have clean licence. Five day week including Saturdays. £25,000 to £30,000 dependent on experience. Apply with C.V. Job description We are seeking an enthusiastic, proactive and committed Flooring Sales Estimator who is passionate about customer experience. This a full time, with numerous modes of communication, such as face to face, inbound / outbound email and phone. This is a great opportunity for someone looking to work in a fast-paced, customer facing environment. Role & Responsibilities: Resolve customer queries, via email and phone, in a helpful, and professional manner. Be a product expert in all carpet, vinyl and luxury vinyl tile ranges. Visit customer homes in a timely manner, measure their area and discuss with customer needs and advise on perfect flooring for them. Build strong relationships with all customers, suppliers, fitting team and sales team. Provide appropriate solutions for closing off sales, chasing quotes, and helping in store with day to day running of the business. What we're looking for: Experience in a Showroom Sales. Passionate about customer service and providing an exceptional experience. A team player with a great work ethic and a customer-centric mindset. Friendly, clear and engaging communication, both written and spoken. Outstanding time management skills, with the ability to prioritize tasks to ensure you meet your goals and deadlines. A Sales Professional, motivated and Hungry to close deals and earn great Commission! Clean Driving License as Van will be provided to do site visits. Job Type: Full-time Salary: £25,000.00-£30,000.00 per year Benefits: Company car Employee discount On-site parking Work Location: On the road

Here are a few of the reasons why the Bright & Beautiful team of Domestic Cleaners (HouseKeepers) love working for us! · Holiday pay · Family friendly hours · Full training · Company uniform · Full employment contract · Supportive team & great managers · Mileage allowance for drivers (own vehicle, paid from completion of first job per shift) Due to our continued success, we are proud to announce the expansion of our team of Domestic Cleaners. We are recruiting for a Team Leader role (part time), which will cover areas from Walthamstow to Ilford / Newbury Park. We are looking for individuals who would be available Monday - Friday between 9am to 2pm, 12-16 hours. This role requires you to have access to your own car to use. Could this be the ideal role for me? At Bright and Beautiful, we promote a fantastic team working environment so when you join our team you will truly become part of the family. We pride ourselves on our meticulous standards and have a real dedication to providing a professional service. If you have an affinity to our values, this could be the ideal role for you. As a Domestic HouseKeeper, you will require the following skills and experience: · A keen eye for detail · Meticulous standards · A positive and courteous attitude · An energetic and efficient approach to work · Be a great people person We are looking to speak to drivers, care home team, housekeepers and candidates with waiting on and customer service experience. Our Business Bright & Beautiful is an award-winning concept in domestic cleaning services, providing eco-friendly cleaning, tidying, laundry and ironing; with the highest standards of security and service! Our Domestic HouseKeepers are the face of our business and are experts at providing tailored housekeeping solutions. Please note: All individuals will be required to complete a DBS check before starting employment and this is NOT cash in hand role, payment is monthly via BACs (payroll)

Customer Experience Salary: £24,000 per annum + commission Location: Hybrid Home/Office-Based in London, Paddington Hours: 40 per week FT About Bark Bark is revolutionising the way people find professionals in over 1,000 unique categories. As the UK's largest and fastest-growing services marketplace, we're on a mission to make finding the right professional quick and easy. With a presence in eleven countries and plans for further expansion, joining us at this genuinely exciting time will be a journey like no other. Our cutting-edge technology ensures that buyers always find the best professional for any job. With a talented team of over 220 dedicated individuals, we're committed to providing exceptional service and ensuring that our customers are satisfied every step of the way. This is an exciting time to join our scaling business, we recently ranked 64th in the Sunday Times 100 fastest growing private tech companies in 2023. As a profitable scale-up, Bark is in a unique position to offer the best of both worlds; the excitement and agility of a start up combined with the financial security and backing of a renowned private equity firm, EMK Capital. You'll have ownership, agility, responsibility and stimulation without any of the worry. About the Role We are looking for ambitious and professional Customer Experience Agent’s to join our team . This is an exciting and busy role where you will be the first point of contact for the professionals and buyers who contact Bark for support. In this role you will be the voice and face of Bark, expertly guiding our customers through the platform ensuring they get the most of their profile, and helping our professionals to build their businesses. You will be a dynamic problem solver who is able to juggle multiple priorities, whilst delivering an outstanding, next level service. Our professionals rely on our customer service as we aim to partner with them to help ensure their success is our success. As part of this role you will also have the opportunity to make commission, on top of your base salary, by converting warm leads through upsell opportunities. You will become the voice of the customer internally, as you champion their issues through sharing feedback and ideas you receive in your unique position at the forefront of the action. Responsibilities - Handle inbound calls from our valued professionals, ensuring each communication is positive, empathetic and solution-oriented. - Promptly responding to enquiries via email, resolving issues with a professional-first mindset - Be a product & customer expert, assisting new and existing professionals with any queries that they may have - Onboard new professionals, getting them started and selling credits by showcasing the benefits of our platform and offering guidance to get them started successfully - Talk with prospective professionals, discussing the various benefits of Bark and how we can help them grow their business - Solve technical issues and support the development of our platform and products through providing vital feedback to the wider business Shifts We operate 24/7 from our central London office. Typically you will work 8.5 hour shifts with a half hour break. Some flexibility is required as all agents work at least one weekend day per month and one week of late shifts. Typically you would work the same shifts time throughout the week. We are also open to alternative working patterns, so when you talk to one of our Talent Partners, ask them for more information. Typical shift hours; - Early Shift: 8:00am to 16:30pm - Morning shift: 9:00am to 17:30pm - Late Shift: 3:30pm 12:00am (Paid Uber home from the office) Anyone working the late shift gets dinner provided once a month on Friday night and a cab home provided by us as well as a premium bonus for hours worked after 9:00pm. Skills and experience - Customer facing/sales experience desirable (not essential) - Computer literate (experience with customer service software a plus, we use Zendesk) - Ability to build strong rapport quickly and confidently with customers - A driven self-starter, self-motivated with a great work ethic - Confident in handling diverse queries, able to easily adapt to any given situation - The ability to handle conflicts diplomatically and find resolutions that satisfy both the customer and Bark - Ability to multitask and appropriately prioritise, handling multiple email enquiries, calls and admin - Exceptional attention to detail and follow through **Perks and Benefits** - Uncapped commission (avg. realistic £2,500 per annum, all sales are warm sales!) - Share options in a rapidly growing, Private equity-backed, company whose founders have a proven track record - Hybrid working policy; Central office in London (WFH 1 day per week) - Private health insurance, inc. dental cover, run by Aviva - L&D allowance; £250 to spend on your personal development - Enhanced Gympass membership for all employees with access to mental health courses and fitness classes - Fully stocked kitchen and monthly team lunches - Financial advisor - Cycle to work scheme - Regular wellness weeks; inc. industry leading talks, massages, art therapy