Product & Delivery Manager
19 hours ago
Leicester
Location: Hybrid (UK-based – Leicester or within commuting distance) Reporting to: COO, CareApps Ltd (Empathika) Collaborates with: CTO, Product Design Lead, QA Lead, and Development Team About Empathika Empathika, a flagship product of CareApps Ltd, is an AI-powered healthcare platform designed to transform medication management, communication, and compliance across care homes and domiciliary care. Following a successful launch at the Birmingham Care Show, we are entering an accelerated growth phase, supported by renewed investor commitment and an expanded development capacity. We are now seeking a UK-based Product & Delivery Manager to serve as the bridge between UK stakeholders, care sector clients, and our development team — ensuring each module of Empathika evolves in alignment with real-world care workflows and regulatory requirements. Role Purpose To manage the end-to-end delivery of Empathika’s product roadmap — from requirement gathering and backlog prioritisation to sprint delivery and release management — ensuring all deliverables meet client expectations, compliance standards, and commercial timelines. Key Responsibilities1. Product Ownership & Requirements Gathering • Engage with care home managers, nurses, and partners to collect detailed business and functional requirements., • Translate those requirements into user stories, acceptance criteria, and feature specifications., • Maintain a living product roadmap aligned with company vision and stakeholder priorities.2. Delivery Management, • Oversee day-to-day sprint planning, backlog grooming, and progress tracking with the development team., • Ensure timely and high-quality releases through structured sprint reviews and retrospectives., • Collaborate closely with QA and engineering to remove blockers and maintain delivery velocity.3. Stakeholder & Client Communication, • Act as the UK point of contact for internal stakeholders, clients, and pilot partners., • Coordinate demos, UAT feedback sessions, and release notes., • Prepare concise product update reports and investor progress summaries.4. Compliance & Quality, • Ensure all product features align with UK care sector regulations (CQC, NICE, GDPR, etc.)., • Work with internal compliance leads to map modules against care frameworks.5. Documentation & Reporting, • Maintain clear and up-to-date documentation: backlog, sprint reports, and technical notes., • Provide structured progress reports to the COO and CTO.Essential Skills & Experience, • 5+ years in Product Management, Delivery Management, or Business Analysis for SaaS or digital healthcare platforms., • Proven experience coordinating distributed or cross-functional development teams., • Strong understanding of Agile (Scrum/Kanban) principles., • Familiarity with eMAR, care planning, or healthcare software., • Excellent communication, documentation, and stakeholder management skills., • Proficiency in tools such as Jira, Confluence, and Figma.Desirable, • Background in HealthTech, MedTech, or CareTech (UK market)., • Knowledge of data protection, cybersecurity, and medical compliance standards., • Technical literacy with APIs, integrations, and UI/UX workflows.