Private Client Manager Harrods
15 hours ago
Harrow
Job Description Come and join one of the world’s leading luxury travel brands. A&K Travel Group is a dynamic collection of travel and cruise companies, including Abercrombie & Kent, Crystal, and the world’s oldest travel agency, Cox & Kings. We create unique, immersive travel experiences worldwide. Our people make us a great place to work, fostering a supportive environment with ongoing training and global career opportunities. We also make a difference: Abercrombie & Kent Philanthropy has supported communities for 40 years, and we were recognised by Which? for exceptional client care during the pandemic. About The Role Providing a world-class, personal customer service, demonstrating exceptional product knowledge, and building quality client relationships to achieve business goals whilst being an ambassador for Abercrombie & Kent and Harrods. • Demonstrate competency of destination knowledge worldwide and product (Tailor Made, Small Group Journeys, LECs, Private Jet, Inspiring Expeditions), • Meet or exceed established sales goals, • Conduct face to face client sales meetings and appointments, • Develop and maintain a network of existing and new clientele through outbound sales calls, emails and in person appointments (including international) in order to build relationships, • Building Client base of repeat business, • Pro-active engagement of database, • Exude the Harrods’ standards: manners, presentation and service, • Contribute to and attend client events, • Support with partnerships with other Harrods’ concessions, • Actively manage guest relationships with a variety of touch points (ie acknowledge birthdays, anniversaries, etc), • Design custom tailor made itineraries in consultation with guests for FIT and custom groups, • Evaluate pricing received from DMC or Third Party suppliers to ensure value (A&K value and price value), • Communicate and advocate product and price value in support of successful conversions, • Confirm required services with DMC and Third Party suppliers, • Confidently use the CRM, • Manage all financial aspects of booking in Travel Studio according to company guidelines, • Ensure all Travel Studio booking details are complete and accurate in accordance with, • department guidelines, • Maximize conversions by following up on Option Quote and Quote Pending bookings in established timeframe, • Research flight schedules, hotel availability and other Amadeus procedures as necessary, • Meet or exceed established A&K Service standards, • Maintain a minimum number of hours available on the phone per department guidelines, • Collaborate with Sales Assistants to coordinate all pre and final documents, and assist with guest/TA contact, • Collaborate with internal departments to facilitate booking process and sales, • Assist Guest Relations on post tour issues to ensure guest satisfaction is maintained, • Sales projects as determined by management About You • Previous travel experience, • Luxury retail experience What We Offer • Company pension plan from start of employment, with employer contributions increasing after 5 and 10 years of service, • 25 days annual leave – in addition to bank holidays, plus the ability to buy an additional 5 days or sell 5 days, • Discounted trips through A&K Travel Group Travel Benefit Program (includes friends and family), • Discounted Gym Membership – we offer a contribution of up to £35 a month at either Virgin Active Gym (London) or to other gyms through GymFlex., • Life assurance, • Enhanced Paid Parental Leave – 18 weeks full pay regardless of gender, • Employee Assistance Program – includes access to wellbeing resources and counselling, • £1,000 Recruitment Referral Bonus, • Cycle to work scheme, • Season Ticket Loans, • Regular Social Events If you have any queries about the position, please email EEO Statement Abercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.