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RECEPTION MANAGERAlderley Edge, Manchester£25,000-£28,000 + Bonus \n We are seeking an experienced and highly organised Reception Manager to be based at our client's Alderley Edge clinic in Manchester. In this pivotal front-of-house leadership role, you will oversee the day-to-day reception function and ensure the smooth running of the clinic's patient experience. \n This is an excellent opportunity for a confident, service-driven professional who thrives in a premium, client-facing environment and is passionate about delivering an exceptional patient journey. \n Salary & Bonus \n\n • Base salary: £25,000-£28,000 per annum\n, • Annual performance bonus linked to clinic growth and service KPIs\n\n Benefits \n\n • 28 days holiday (including bank holidays), increasing with length of service\n, • Company pension scheme\n, • 35% staff discount on all products and treatments\n, • Paid day off on your birthday\n\n About the Role \n Based at the Alderley Edge clinic, you will lead the reception team and act as the central point of contact for front-of-house operations. You will ensure consistency in service delivery, patient experience, and administrative processes throughout the clinic. \n Key Responsibilities \n\n • Manage the day-to-day running of the reception function at the Alderley Edge clinic\n, • Ensure a seamless, high-end client journey from initial enquiry through to post-appointment follow-up\n, • Oversee appointment scheduling, diary management, and clinic utilisation using booking systems (Zenoti preferred)\n, • Monitor front-of-house KPIs including conversion rates, rebooking, and client satisfaction\n, • Handle client enquiries, complaints, and escalations professionally, maintaining brand standards\n, • Support revenue growth through effective booking management, upselling, and service optimisation\n, • Maintain accurate client records and ensure GDPR compliance\n, • Manage stock coordination and reception-level retail processes\n, • Foster a positive, professional, and motivated reception team culture\n\n Requirements \n\n • Minimum 2-3 years' experience in a Reception Manager or Senior Front-of-House role within a clinic, beauty, spa, or premium service environment\n, • Strong leadership skills with experience managing or mentoring reception teams\n, • Excellent communication and interpersonal skills, with a polished and professional manner\n, • Confident handling high-net-worth or premium clientele\n, • Experience with booking systems (Zenoti advantageous)\n, • Strong organisational skills with the ability to manage multiple priorities\n, • Commercial awareness with experience supporting revenue and KPI performance\n, • Proactive, solutions-focused approach with strong attention to detail\n\n Working Hours \n Full-time, permanent position (40 hours per week), across five days including one weekend day. \n \n This post is subject to the Rehabilitation of Offenders Act 1975 and will require a Disclosure and Barring Service (DBS) check. \n BSR Health are a specialist healthcare recruitment agency. If you are interested in this opportunity or would like further information, please get in touch.

• Variable shifts including days, evenings and weekends, • Permanent | Full-time, • No live-in available The Knot Inn is a thriving and picturesque countryside pub near Rudyard Lake, renowned for its rich heritage, quality seasonal food and warm hospitality. Popular with tourists, walkers, cyclists and locals alike, we are proud of our strong reputation and community ties as a family-run business. We are now seeking an exceptional General Manager to lead the team, build on our success and take the business to the next level. This is an exciting opportunity for an experienced General Manager or a strong Assistant/Deputy Manager ready to step up into a senior leadership role, working closely alongside our Head Chef to drive standards, service and growth across the business. • Take full responsibility for the day-to-day running of The Knot Inn, • Lead, motivate and develop front of house and kitchen teams, • Work closely alongside our Head Chef to deliver exceptional locally produced food and outstanding customer service, • Build a strong front and back of house partnership to ensure smooth daily operations, • Create a positive team culture focused on high standards and accountability, • Drive sales, profitability and business growth through strong commercial management, • Develop and maintain an exciting drinks offer including products from local suppliers, • Manage rotas, labour control and staffing levels using company systems, • Oversee stock control, ordering, margins and waste management, • Recruit, induct and train new team members, ensuring ongoing development, • Conduct performance reviews and provide team welfare support, • Ensure licensing, health and safety, fire procedures and food safety standards are fully maintained, • Handle guest feedback professionally and resolve issues effectively, • Maintain high presentation standards throughout the pub and grounds, • Work closely with senior leadership on business performance, strategy and future plans, • Previous experience as a General Manager, Deputy Manager or Assistant Manager within hospitality, • A genuine passion for hospitality and delivering memorable guest experiences, • Strong leadership skills with the ability to train, develop and motivate teams, • Experience working in a busy pub, bar or restaurant environment, • Commercial awareness with a strong understanding of profit and margins, • Excellent customer service focus with high personal standards, • Confident, organised and calm under pressure, • Able to build strong working relationships with kitchen and front of house teams, • Flexible, adaptable and hands‑on in your approach, • Good knowledge of health and safety, fire safety and compliance procedures, • Reliable, professional and committed to success, • Full UK driving licence and access to transport due to our rural location, • Shifts will include a mix of days, evenings and weekends, • Bank holidays required as part of a hospitality business, • Flexibility essential to meet the demands of a busy operation, • Christmas Day off, • A rewarding leadership role within a respected and growing business, • Opportunity to work alongside a talented Head Chef to shape the future of the pub, • Support from a friendly family-run company that values its people, • Real opportunities for progression as the business grows, • Life and permanent health insurance after qualifying period, • 28 days holiday including bank holidays, increasing with service to a maximum of 33 days, • Free car parking, • A positive and professional working environment Apply now #J-18808-Ljbffr

We are seeking an experienced and highly organised Reception Manager to be based at our client's Alderley Edge clinic in Manchester. In this pivotal front-of-house leadership role, you will oversee the day-to-day reception function and ensure the smooth running of the clinic's patient experience.

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