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It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. ServiceNow is seeking Enterprise Architects to join ourUK&ITeam. The Enterprise Architecture Team is part of our pre-salessolution consultingorganisation focused on building credibility and trust with the technical leaders in our largest customers by developing cross-functional strategies and solutions. Our team brings technicalexpertise, real-world experience, strong executive engagementskillsand an inspirational mindset to help our customers understand the opportunities of the “platform of platforms” vision. We act as technical leaders for our customers most complex solutions, designed to ensure that they can realize the value they need. We do this byleveragingbest practice and industry standards to build customer trust and architect best in class solutions. While collaborating with customers, partners, and the wider ServiceNow sales team, the right candidate will create and communicate high-level architectures and strategies that are both written and verbal, to audiences up to and including the CIO/CTO level. The Enterprise Architect will articulate the advantage of ServiceNow being built on a single cloud platform consisting of a single user interface, one code base and one data model. The Enterprise Architect will also lead andparticipatein the delivery of workshops, best practice overviews, and educational sessions to existing customers and partners. What you get to do in this role: Engage with customer executives in theEnterpriseIndustryteam whichcomprisesmanufacturing, retail,traveland servicecompanies. Identifypain points and opportunities to deliver value and then translate them into solutions from ServiceNow Workin a fast movingand dynamicsalesenvironmentwith arange of customer,colleaguesand partners to help them understand the power of the Now platform and the potential opportunities of the future of work Lead architecture and design engagements todemonstratehow ServiceNow meets the needs of strategic customers,includingCustomer Experience,AI Governance, Autonomous,IT Transformation, Digital Products/Services, Platform as a Service, Enterprise Service Management, and the co-creation of industry specific solutions. Understand the businessand digitalstrategy of the customer and articulate how ServiceNow can enable and deliver value to their organization, seamlessly integrating into their current and future technology landscape Understand the detail behind the ServiceNow and platform of platforms architecture and communicate it at various levels Work with architecture development methods, modellingapproachesand architecture patterns for integration Influence and impactat multiple levels within a customer account (Enterprise Architects, Domain Architects, Directors, VPs, and CXOs) andmaintainthese relationships throughout their customer journey. Provide thought leadership and collaborate with internal ServiceNow business units Identify,leadand contribute to the creation of best practices, white papers, workshops, etc To be successful in this role you have: Deep experience (8+ years) of working in Manufacturing,Consumer Goods,Retail or Service Industries in a strategic and consultative architecturepresalesrole. Experience inleveragingor critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows,analyzingAI-driven insights, or exploring AI's potential impact on the function or industry. Familiarityof the ServiceNow platformand associated softwareproductsandtheircapabilityto meet functional requirements Familiarity with enterprise systems architecture (ERP, MES, WMS, POS, digital commerce platforms) Knowledge of major ERP and enterprise software vendors in manufacturing and retail (SAP, Oracle, NetSuite, Shopify, etc.) Knowledgeand experienceof manufacturing and retail frameworks such as APICS, SCOR, BIAN, and industry-specific standards Deepunderstanding of trends like: Supply chain digitalization, inventory optimization, omnichannel retail, lean manufacturing, Industry 4.0, predictive analytics, and demand-driven planning Passion and energy for building business relationships and is accustomed to driving the simplification of complex concepts into compelling customer proposals Drive for results using out-of-the-box innovative thinking together with excellent problem-solving skills An intrinsic ability to understand and prioritize work and is willing to make big bets when the time is right, to invest time and energy in the right areas. Willingness to jump-in and roll-up their sleeves alongside customers,colleaguesand partners to get things done faster and better. 10 or more years of proven success in influencing senior technology leaders to drive change in a pre-sales, customer, or delivery focused role. A track recordof success in using HumanCenteredDesign techniques to explore the customers current reality and set a vision for the future. Expertisedesigning,implementingand managing advanced architectures in an application domain and integrating multiple systems or platforms Experience with Enterprise Architecture or Application Architecture pre-sales in a software vendor or professional services environment. Familiarity with common Enterprise and Industry Architecture frameworks such as: TOGAF, Zachman, IT4IT, BIAN,TMForum, etc. Understanding of the business/financial model of manufacturing and retail organizations Understanding of supply chain economics and retail business models Understanding of regulations in manufacturing and retail (data privacy, environmental compliance, import/export) Practical experience with vendors in the Manufacturing and Retail software space Practical experience withISV and softwarevendorsrelevant to the industry and customer. Excellent understanding of the architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation Experience and understanding of multiple technical domains - application, data, DevOps, AI/ML, integration, big data, mobility, analytics, etc. Intrinsically curious and passionate aboutresearching current and emerging technologiesand developing innovative solutions Experience presenting architecture concepts, designs, and goals to technology leaders and partners Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. #J-18808-Ljbffr

Our client, an industry leading organisation which provides award winning, time critical freight forwarding & logistics solutions for the Aerospace industry, are recruiting for an Operations Coordinator – AOG Logistics to be based at their offices in the London, Heathrow area. On offer: Competitive salary package, c.£35K, depending on experience Working Pattern: Monday - Friday shift pattern, 0900 to 1800 Healthcare Cash Plan, including dental and vision Incremental holidays based on length of service, with an additional day off for your birthday Contributory pension scheme Life assurance Employee Assistance Programme Free on-site parking Opportunity to grow expertise through ongoing coaching, training and development sessions Main Purpose of the Role: The Operations Coordinator – AOG Logistics will be responsible for completing shipments from start to finish within the AOG Operations team, ensuring excellent customer service at all times. This role plays a key part in the import & export process, managing documentation, liaising with suppliers, and ensuring compliance with customs regulations while providing timely support to customers. Duties and Responsibilities of the Operations Coordinator – AOG Logistics: Handle import / export processes from quotation to shipment completion, ensuring cost-effective and timely solutions for customers. Manage all documentation for import / export activities, including customs entries and delivery instructions, in line with compliance requirements. Provide excellent customer service by responding to emails and calls promptly, tracking shipments, and addressing inquiries. Ensure accurate record-keeping, billing within KPIs, and maintaining customer data in the company system. Ensure compliance with all statutory aviation requirements, health and safety policies, and the companies Quality Management System. Provide timely and accurate quotations using Cargowise, converting them into live jobs and following up to secure business To be Considered: Proven AOG import or export freight forwarding operations experience Thrives in a fast-paced, customer-driven environment. Demonstrates a solid understanding of UK customs law and procedures. Has experience with Customs Declaration Service and knowledge of Cargowise (preferred). Is proficient with Microsoft Office tools such as Word, PowerPoint, and Excel. Ideally has Dangerous Goods compliance certification. Can work independently, using their initiative to assess data and propose solutions. For more details, please contact Willis Global – a leading Recruitment Consultancy for the Supply Chain & Logistics industry

Night Shift customs clearance coordinator required for a logistics and freight forwarding company in the LHR area, this role is 4 on 4 off pattern, 7pm to 7am . It covers the Time critical imports, Exports and Cross Trade. It is essential you can do CDS customs entry, as this is a key part of is role. upto £45k salaryThe roleAs a night shift operator / coordinator, you will ensure all the documents and everything is in place for when freight lands and takes off, you will ensure the express pick up and drop off goes very smoothly and they work with time critical items, which means any delays at the customs clearance, can result in goods either arriving late or going off, if it is perishable goods. This role covers CDS customs clearance and covers import and exports.ExperienceWe are looking for a night shift operator / coordinator with a customs clearance background and knowledge of how to deal with time critical logistics, to ensure there are no hold ups in the smooth transit. Night Shift Express customs coordinator / customs clearanceoffice based role4 on / 4 off night shift7.00pm–7.00amTime Critical Imports, Exports and Cross TradeCDS customs entry knowledge essential, ideally covering both Imports and ExportsSalary circa £45,000TPBN1_UKTJ

Our client, a global logistics leader specialising in air freight, ocean freight, customs brokerage, transport, warehousing, and e‑commerce solutions, is seeking an experienced Express / Time‑Critical Coordinator (Night Shift) to join their dynamic team based in the London Heathrow area. This is a night shift role working 19:00–07:00. On Offer: An exciting opportunity to join a market leading freight forwarding and supply chain management specialist Salary: £40k-£44k (DOE) 4 on / 4 off night shift, 19:00–07:00 Purpose of the Express / Time Critical Co-ordinator Reporting to the Express Manager, the role is responsible for the smooth coordination of the Express department, ensuring all shipments are handled efficiently and to the highest standard. The position plays a key part in maintaining commercial accuracy through ownership of invoicing and profitability, while delivering excellent communication to customers and suppliers throughout the process. Key Responsibilities of the Express / Time Critical Co-ordinator Day to Day responsibility for customer service delivery to Express Clients Order processing from start to finish including but not limited to Boxtop creation, warehouse pick, tie up of paperwork, customer system KPI management Follow up and resolve all any operational issues / customer service concerns raised by the customer Manage and maintain customer KPI expectations with regional depots To promote business development, ensuring all opportunities from existing business are followed up through telephone sales, prospect follow up and quotations. Research client operational history past and present, visit their website to gain knowledge of products and any developments Contribute to ongoing operational development and cost saving measures Keep up to date with Market trends, company products, services and news. Establish, Manage and Maintain Internal and External Relationships. Import and export jobs start to finish including clearance. To be Considered for the Express / Time Critical Co-ordinator Previous experience working in a time critical freight forwarding role. Excellent communication and organisational skills. A mature and professional manner. Confidence with a computer including excel, CRM database and BoxTop. Enjoy working with customers and building relationships. Must be able to work well within a target driven environment. For more details, contact Willis Global - a leading Recruitment Consultancy for the Supply Chain & Logistics Industry

express and courier manager required for a logistics company in the Heathrow area, you will manage a team of 16-20 people, this is all for tuime critical packages and both imports/exports. you will have a good knowledge of customs to ensure no hold ups with the paperwork as everythong is time critical. upto £50k The role As a manager for the Time critical and courier market, you will be responsible for a team of 16-20 within the team, you will ensure the time-critical department runs smoothly; it a very fast-paced environment, so you will need to ensure everything runs smoothly. This role is 9am to 530pm however they do have team members 24hrs a day. They cover both imports and exports. This role will include all the standard duties of a express and courier manager. Expeirence We are looking for a client with a background in time-critical logistics; you will understand the paperwork needed for customs clearance, very organised and able to manage a team of 16-20. you will cope within a fast-paced organisation. express and courier manager Heathrow area import/export this is for courier and express delivery £46-50k Apply Today:For over 15 years, HtE Recruitment Logistics division has been trusted by professionals across the UK to find their next role. Our Logistics Recruitment team also offers a variety of positions nationwide. If you're considering a move, get in touch with HtE Recruitment today. By applying, well save your contact details to discuss this role. For full details on how we handle your data, see our GDPR privacy policy on our website or in our email. HtE Recruitment acts as a Recruitment Agency for permanent roles only.TPBN1_UKTJ

Senior Manager / Associate Director – Global Product Quality, Europe About the Role A leading global biopharmaceutical organisation is seeking an experienced Quality Assurance leader to support the strategic management of its European Quality System. This is a senior role with broad responsibility across GMP, GDP, pharmaceutical and medical device quality, working closely with senior leadership and European affiliates to ensure regulatory compliance, product quality and patient safety. The role will also play a key part in continuous improvement, product launches, inspections and quality oversight of outsourced operations. Key Responsibilities • Lead and maintain the European Quality Management System, ensuring compliance with GMP, GDP, MDR, ISO 13485 and applicable regulations., • Provide strategic quality oversight across European affiliates and outsourced product portfolios., • Review and approve deviations, CAPAs, change controls, complaints, validation activities and critical quality documentation., • Lead preparation for and participation in MHRA, EMA and third-party inspections and audits., • Support QP training, new product introductions and regional regulatory updates., • Oversee product complaints, recalls, self-inspections and quality metrics., • Provide quality oversight of CMOs, vendors and external partners., • Support the Responsible Person/PRRC and provide medical device quality expertise., • Review and approve documentation relating to medical devices and Software as a Medical Device (SaMD)., • Partner with Global Quality, Regulatory, Technical Operations and Supply Chain to support product launches and supply continuity., • Mentor and develop Quality team members and drive a culture of continuous improvement. Requirements • 10+ years' progressive Quality Assurance experience within pharmaceutical, biopharmaceutical or a similarly regulated environment., • Strong experience across GMP/GDP Quality Systems and ideally medical devices., • Eligible and qualified to act as a Named Responsible Person (RP) and/or Responsible Person for Import (RPI) under a UK WDA., • Willingness to undertake QP training, or already progressing towards QP qualification., • Strong experience with eQMS, CAPA, deviations, change control and complaints., • Experience managing CMOs, suppliers and outsourced/virtual product portfolios., • Proven experience leading MHRA/EMA regulatory inspections and third-party audits., • Experience working across European affiliates and with senior global stakeholders., • Knowledge of ISO 13485, MDR and medical device/SaMD quality requirements., • Strong leadership, stakeholder management and communication skills.

Job Title: Mandarin Speaking Customs Brokerage Supervisor Your New Salary: £45-55k Location: Fully onsite near London Heathrow Airport Status: Permanent Start: ASAP Working hours: 08.00-16.00 Monday to Friday Who Youll be Working For:Growing global freight forwarder. Mandarin Speaking Customs Brokerage Supervisor -What You'll be Doing: • Oversee daily UK import and export customs clearance operations to ens... JBRN1_UKTJ

Our client is looking for a Customs Brokerage Agent to work nights. SUMMARY DESCRIPTION: Ensure timely and accurate movement of freight and information, while providing exceptional customer service. WHAT YOU DO: Tasks and Duties Receive documents. Prepare customs entries in Customsware or other customs software. Understand the elements of the Import & export customs SOP. Ensure accurate and timely data entry into operating systems. Ensure timely customs clearance of shipments. Monitor customs clearances and communicate with Customers. WHAT QUALIFICATIONS YOU BRING TO US : Global logistics industry knowledge Good computer skills (e.g., MS Excel, MS Word) Fluent in English Product Agent Job Specific Performance Expectations Timely and Accurate Shipment Processing Ensures smooth and timely freight process flow according to Company operational procedures. Follows customer's standard operating procedures and proactively notifies customers of any issues. Consistently meets KPI standards, as per company's procedures. Timely and Accurate Data Entry Ensures accurate and timely data entry into our operational systems according to Company operational procedures and customer requirements. Monitors exception reports for quick data integrity resolution. Timely and Accurate Billing and Accounting Invoices customers the expected charges timely and accurately and according to Company and customer requirements. Properly provisions service provider charges to avoid reserves. Follows proper credit approval processes in order to minimize risk and protect the company. The hours are either Sunday to Thursday 9pm to 5.30am or thereabouts or 4on 4off 7pm to 7am Salary depending on experience. * We are only able to accept applications from candidates with previous experience for this role. If you do not hear from us your application has been unsuccessful. TPBN1_UKTJ

Air Import Clerk - Heathrow Location: Heathrow Job Type: Full-time Sector: Freight Forwarding / Logistics Salary: 35k About the Role An established freight forwarding business based in the Heathrow area is looking for an experienced Start-to-Finish Import Clerk to join their busy operations team. This is a hands-on role where you will be responsible for managing import shipments from initial arrival through to final delivery, ensuring all documentation, customs requirements and communications are handled accurately and efficiently. Key Responsibilities Manage import shipments from start to finish, from pre-alert through to final delivery. Handle import documentation and ensure all paperwork is completed accurately. Liaise with shipping lines, airlines, hauliers, customs agents and overseas offices. Coordinate customs clearance and ensure all necessary information is provided. Monitor shipment arrivals and delivery schedules. Arrange deliveries and communicate with transport providers. Track shipments and provide customers with regular updates. Resolve any operational issues or delays quickly and professionally. Prepare and check commercial invoices, packing lists, bills of lading/air waybills and other relevant documentation. Ensure shipments comply with customs and import regulations. Maintain accurate records and update internal systems. Raise invoices and check supplier charges where required. Provide a high level of customer service throughout the import process. Work closely with the wider operations and customer service teams. About You The ideal candidate will have previous experience working within freight forwarding or logistics, with strong knowledge of the import process. You will ideally have: Previous experience in a start-to-finish import role. Good knowledge of UK import procedures and customs clearance. Experience dealing with shipping lines, airlines, hauliers and overseas agents. Strong attention to detail and excellent organisational skills. The ability to manage multiple shipments and deadlines simultaneously. Good communication and customer service skills. Strong IT skills and confidence using freight/logistics systems. The ability to work independently while also contributing to a busy team. A proactive approach to problem-solving. Whats on Offer Competitive salary depending on experience. Full-time permanent position. Opportunity to join an established and growing freight forwarding operation. Supportive and professional working environment. Career development opportunities. Convenient Heathrow-area location. If you have solid import freight forwarding experience and are confident managing shipments from start to finish, this could be an excellent opportunity to take the next step in your career. If you haven't heard from us in 7 days or more, your application has been unsuccessful TPBN1_UKTJ

Import clerk required for a busy well established freight forwarder based at Heathrow, you will need freight experience dealing with air imports and ideally road and sea. Handling air imports from start - finish Monitoring incoming shipments Booking in shipments from pre-alerts working with the customer service team Completing pre-lodgements and T1's Handling key accounts Completing customs entries using ASM / Boxtop Quotations Arranging collections and deliveries Liaising with airlines TPBN1_UKTJ

An excellent opportunity has arisen for an experienced Senior Pricing Clerk to join a well established freight forwarding business. Monday to Friday 9.00-17.30pm Key Responsibilities Prepare competitive quotations for Air, Sea and Road freight. Price both Import and Export shipments. Negotiate rates with carriers, shipping lines and overseas agents. Support the sales and operations teams with pricing enquiries. Maintain rate tariffs and ensure quotations are accurate and commercially competitive. Experience Required Previous freight forwarding pricing experience. Strong knowledge of Air, Sea and Road freight. Experience with Import & Export movements. Good commercial awareness and negotiation skills. Strong attention to detail and excellent communication skills. TPBN1_UKTJ

We are working with an established forwarder close to Heathrow who are looking to recruit an Ocean/Air Import Operator Our client is looking for previous Oceanfreight Import experience, Air and Road is an advantage, good start to finish experience including experience of Customs entries.

Are you working within freight operations but keen to get into pricing & sales? We have a rare and exciting opportunity for someone to join our freight client and be trained within freight pricing and quotes! You will be doing quotes for multi modal shipments and no day will be the same! Preparing quotes Gaining prices and costs from airlines & hauliers , shipping companies ready to put together quotes to the client. Communicate and offer quotes in a confident and professional manner Liaise with import / export team and operations manager where required Follow up on quotes Develop relationships with new and existing customers Promote services for air, road and sea freight This would suit someone who has 1-3 years experience in either imports or exports who is confident to do quotes & pricing or currently does quotes and would like this as their main job role! TPBN1_UKTJ

Account Manager (Freight Operations) Heathrow £40,000 - £50,000 + Bonus + Training + Progression + Benefits Are you an Account Manager or similar, with a background in freight operations, looking for a highly autonomous role within a leading global logistics business? Are you looking to join an incredibly supportive business who prioritise employee progression and development, offering impressive inhouse training from industry experts? In this role, you will be the main point of contact for customers, responsible for the full lifecycle of airfreight operations, from initial inquiry through to delivery. You will support both quotes and pricing, alongside bookings management and internal coordination, through to customs clearance and delivery arrangements. Finally, you will be responsible for shipment costing and final invoicing. Founded over 30 years ago, this multinational company aim to continue dominating the logistics sector for years to come, through continued growth, territory expansion, and company acquisition. This role would suit an Account Manager or similar, with a background in freight, having prior experience managing the full lifecycle of freight operations within both imports and exports. The Role: Full lifecycle of airfreight operations Support both quotes/pricing, alongside bookings management and coordination Customs clearance and delivery arrangements alongside shipment costing and final invoicing Monday - Friday, 08:30am - 17:00pm The Person: Account Manager or similar Background in freight operations Reference: BBBH27172 Logistics, Supply Chain, Freight, Forwarding, Import, Export, Customs, Account Manager, Air Freight, London, England If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website. TPBN1_UKTJ

AnexcitingnewpositionisavailableatHeathrowforthisdynamic,rapidlyexpandingForwarderforanImportFreightAccountManager(freightforwarding),thesuccessfulcandidatewillhaveafreightforwardingimport&Customsbackground,crosstrainingwillbeprovidedintheareas/modesneeded,itisalsoessentialtheyhaveexcellentclientinteractionskills/commercialawareness. EmploymentTermsfortheImportFreightAccountManager Thecompanyisofferingabasesalarybetween£35-40kNEGdependingonlevelofexperience. GeneralhoursareMondaytoFriday09:00-17:30hrs(Someflexibilitywhenrequired). Hybridopportunitypostprobation 30 days hols plus BH / Pension/ Healthcare&aYearlyDiscretionaryBonuswhichissubjecttoprofitandperformance Fulltimepermanentjobofferingopportunitiesforprogressionwhereindividualperformanceisrecognisedandrewarded. Genuinesupportfromateamofhardworking,dedicatedindividuals Friendlyworkingenvironmentwhereopinionsandfreshideasareactivelyencouraged. JobOverview TheroleforanImportFreightAccountManagerisextremelyvariedwhereyouwillbecomeakeymemberofanoperationsteam,activelyinvolvedinmanagingimportsshipmentsfromstarttofinish.Youwillberesponsibleforarrangingshipmentsbytheappropriatemethodtosuittheclientsrequirementi.e.airfreight,roadfreight,courier,seafreight&crosstrademovements.Youwillbehandsonwitheveryaspectoftheforwardingprocess,ensuringthecustomerreceivesthehighestlevelofservice,andthattheyreceivetheirgoodssafelyandon-time. TasksandresponsibilitiesfortheImportFreightAccountManager: Workingtostrictdeadlinestoco-ordinateWorldwidemultimodalimportswithendtoendresponsibility(liaisingwithoverseasagents/airlines/transportprovidersandcustomersuntilpointofdelivery). Strongcustomerrelationshipstounderstandrequirementsandalwaysdeliverexcellentcustomerservice. ProcessingrelevantimportdocumentationincludingsubmittingImportCustomsentriesusingASMSequoia. Liaisingeffectivelyandbuildingcloserelationshipswithoursupplychainincludingshippers,importers,agentsandclients. Quotations,pricingandinvoicingclients. Requirements,Skills&ExperiencefortheImportFreightAccountManager: Minimum3+yearsexperienceininastarttofinishroleinAirFreightImports. Customsentryexperience Customerservice-excellenttelephonemannerandEnglishcommunicationskills(verbal&written) Computerliterate-goodlevelonMicrosoftWord/Excel. Inhousesystems-useofCargowiseOneisconsideredanadvantage. DesiredcharacteristicsfortheImportFreightAccountManager: Hardworking&enthusiasticwithahighlevelofattentiontodetail. Apositivecan-doattitude,withawillingnesstolearn/takeresponsibilityanddevelopnewskills. Quickproblem-solvingability,particularlywhenworkingunderpressure. Excellentcommunicationandcustomerserviceskills,withabilitytobuildrelationshipwithclientsanddeliverahighlevelofcustomercare. Theabilitytoadapttochangingcircumstances. TPBN1_UKTJ

Business Development Manager (Freight Operations) Heathrow £70,000 - £80,000 + Bonus + Training + Progression + Benefits Are you a Business Development Manager or similar, with a background in freight operations, looking for a highly autonomous role within a leading global logistics business? Are you looking to join an incredibly supportive company who prioritise employee progression and development, offering impressive inhouse training from industry experts? In this role, you will be responsible for new business development and lead generation through cold calling/prospecting, identifying potential customers and opportunities. You will do this through developing customer relationships by understanding their specific supply-chain requirements and providing solutions. Founded over 30 years ago, this multinational company aim to continue dominating the logistics sector for years to come, through continued growth, territory expansion, and company acquisition. This role would suit a Business Development Manager or similar, with a background in freight, and prior experience selling supply chain solutions. The Role: • New business development and lead generation, • Identifying potential customers and opportunities, • Develop customer relationships, • Monday - Friday, 08:30am - 17:00pm The Person: • Business Development Manager or similar, • Background in freight operations Reference: BBBH27173 Logistics, Supply Chain, Freight, Forwarding, Import, Export, Customs, Account Manager, Air Freight, Heathrow, London, Staines, England If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website. JBRP1_UKTJ

Job Title: General Manager - Fine Art Logistics Location: Near Heathrow Airport, UK Salary: £65,000 - £80,000 per annum (dependent on experience) About the Role A premier global fine art logistics and freight forwarding specialist is seeking an experienced General Manager to oversee day-to-day operations and strategic direction at their primary Heathrow facility. This role requires a high-caliber operational leader with deep expertise in fine art shipping, high-value logistics, and international freight forwarding. You will take full operational, financial, and team leadership responsibility for the Heathrow hub, ensuring immaculate service delivery to world-renowned museums, commercial galleries, auction houses, and private collectors. Key Responsibilities Operational Leadership: Direct and optimize daily warehouse, packing, transport, and freight forwarding operations to maintain exceptional service standards for high-value cargo. Team Management & Development: Lead, mentor, and build a multidisciplinary team including fine art technicians, export/import coordinators, logistics managers, and warehouse personnel. Financial & Commercial Control: Oversee the P&L for the Heathrow hub, drive operational cost efficiencies, and contribute to budget planning and revenue growth targets. Compliance & Security: Ensure total compliance with international customs regulations (Import/Export, CITES, ATA Carnets), aviation security standards, and strict fine art security protocols. Client & Key Account Oversight: Serve as a senior escalation point for key accounts, ensuring seamless coordination for major exhibitions, art fairs, and complex international movements. Vendor & Network Management: Oversee relationships with key external stakeholders, including airlines, ground handlers, customs agents, and overseas fine art partners. Required Skills & Qualifications Industry Experience: Proven track record in a senior operational or management role within Fine Art Forwarding or specialized high-value freight forwarding. Location & Proximity: Must be based within commutable distance of the Heathrow logistics corridor. Customs & Compliance Expertise: Deep understanding of UK export/import procedures, temporary admission, ATA Carnets, CITES regulations, and air freight security protocols. People Leadership: Demonstrated ability to manage, train, and motivate diverse operational teams in a fast-paced environment. Financial Acumen: Strong commercial insight with hands-on experience managing operational budgets and P&L performance. Communication: Outstanding stakeholder management skills with a client-centric approach to complex problem-solving. What Is Offered Competitive Base Salary: £65,000 - £80,000 per annum. Comprehensive Benefits Package: Including pension scheme, annual performance bonus, and private medical insurance. Career Growth: Strategic leadership opportunities within a market-leading global network. TPBN1_UKTJ

An established freight forwarding business based in the Heathrow area is looking for an experienced Start-to-Finish Import Clerk to join their busy operations team. The ideal candidate will have previous experience working within freight forwarding or logistics, with strong knowledge of the import p

Supervise daily UK import and export customs clearance operations for a growing global freight forwarder, requiring Mandarin language skills.

Experienced Senior Pricing Clerk needed for a freight forwarding business to prepare competitive quotations for air, sea, and road freight, price import/export shipments, and negotiate rates with carriers.

Seeking an experienced Air Freight Branch Manager for London Heathrow to lead import/export operations, manage finances, and drive branch growth.

Experienced Customs Coordinator needed for a UK freight forwarder to manage EU road freight import shipments, ensuring compliance with HMRC and preparing documentation.

Data Integration & Application Support Technician Temporary Contract: 3 months Location: Bracknell (Onsite) Hourly Rate: £24 via an Umbrella (Inside IR35) We are seeking a Data Integration & Application Support Technician for a hands-on technical role within our team. This position involves developing and supporting a proprietary business application used by real customers. You will work onsite in our Bracknell office, handling real customer datasets, validating results within the live application, and influencing how data is displayed to end users. If you have a passion for practical data work and enjoy seeing the immediate impact of your efforts, this role is ideal for you. Day-to-day of the role: Prepare and clean customer data using Excel, employing formulas, lookups, and other features to ready data for import. Import data into our Access-based database, ensuring data integrity throughout the process by running queries and checks. Test imported data within our proprietary business application to ensure accuracy, identify issues, and collaborate with the team to resolve discrepancies. Gain a deep understanding of the underlying database structure, including tables, relationships, and queries, and how the application utilizes this data. Write and refine SQL queries in Access to support testing, reporting, and troubleshooting. Configure the application's graphical user interface (GUI) to display SQL output effectively, ensuring clarity and accuracy for users.Why this role is interesting: Direct impact on business operations through working with real customer data. Opportunity to develop a broad technical skillset across Excel, Access, SQL, and proprietary applications. Insight into the workings of a real-world business system from database to front-end. Collaborative environment with a team that built the system, offering direct support and guidance. Autonomy in problem-solving, improving data quality, and shaping information presentation. To apply for the Data Integration & Application Support Technician position, please submit your CV

Our client is looking for an Express / Time Critical person. The role is Monday to Friday, 09:00–17:30, based within the Express team. Salary £Neg Location West London We’re looking for someone with strong Express/Time Critical experience, ideally including AOG/NFO, along with good customs knowledge and experience of import/export entries. BoxTop experience would also be preferable. Duties Include: Day to Day responsibility for customer service delivery to Express Clients Management of operational email Inbox, and procedural work flows of consignments Follow up and resolve all operational issues / customer service concerns raised by the customer Responsible for Sales Invoicing on a timely basis and job costing accuracy Processing of import/export documents and creation/submission of Customs Entry Declarations Keep up to date with Market trends, products, services and news. Establish and Maintain Internal and External Relationships. Fully Document attributed client’s business processes and requirements. Ensure all HMRC Export and Import entry regulations are met, through self-auditing Ensuring accuracy of Export and Import entry declarations through self-auditing

Freightserve recruitment are looking for a Freight Coordinator for a busy well-established niche Freight Forwarder based in the Feltham, Middlesex area. The position is to provide the effective delivery of valuable cargo consignments for clients and provide excellent customer service. The role will be dealing with all Export and Import shipments from start to finish within Airfreight, Roadfreight, Seafreight and Courier. Duties:- Coordinating worldwide multimodal exports and imports (Air, Road, Sea and Courier) Managing bookings, collections, transport, and liaising with overseas agents/customers Preparing and processing shipping documentation Submitting import & export customs entries Building strong relationships with customers, suppliers, and partners to deliver excellent service Providing quotations, pricing jobs, and raising invoices accurately Handling multiple shipments simultaneously and communicating effectively at all times Experience Needed:- Imports or exports (or both) within the freight forwarding industry Excellent customer service skills with a professional telephone manner Highly organised, detail-oriented, and able to work to strict deadlines Ability to thrive in a fast-paced, time-critical environment Benefits:- Annual and Performance bonuses Additional payments (on call once trained) Career progression opportunities within a growing business Hours are Monday to Friday 9am - 5.30pm, once fully trained there will be an on call rota 1 in 5 / 6 weekends (from home) paid as overtime and also have the Monday off As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry

Freightserve recruitment are looking for a Multi-Modal Freight Operator for a busy well-established Freight Forwarder based in the Staines-Upon-Thames area. Duties:- Working to strict deadlines to co-ordinate multimodal imports & exports with end to end responsibility (including collections, transport bookings, liaising with overseas agents / customers Working mainly within Import Air and Roadfreight Airline booking and processing relevant import / export documentation Submitting Import & Export Customs entries. Liaising effectively and building close relationships . Quotations, pricing and invoicing clients. Strong ability to handle multiple shipments simultaneously and communicating efficiently to the highest level via e-mail and telephone. Required Experience:- • Experience in ideally Air / Roadfreight imports., • Customs entry experience, • Customer service - excellent telephone manner and communication skills., • Computer literate with Microsoft Word/Excel/ Outlook., • Highly organised with a systematic approach and detail orientated customers Working hours are Monday - Friday 9-5.30pm As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry

Air & Road Freight Operator Colnbrook | Night Shift | 4 on 4 off shifts | 7:00pm -7:00am | £38,000-£48,000 + Excellent Benefits Are you an experienced Air Freight Operator looking for a role where no two nights are the same? I'm recruiting on behalf of a global logistics organisation with an outstanding reputation for delivering time-critical freight solutions across international markets. Operating through an extensive worldwide network and supporting customers in highly regulated industries, they're continuing to invest in their UK operations and are looking to strengthen their night shift team. The business has decades of experience in international freight forwarding and supports customers with complex global supply chains, specialist customs services and expedited transport solutions. This is an exciting opportunity for someone with an air freight bias who also has exposure to road freight operations and thrives in a fast-paced, customer-focused environment. What's in it for You? £38,000-£48,000 depending on experience 4 on 4 off shifts (7:00pm-7:00am) - Providing greater work life balance Excellent holiday allowance Private healthcare Join a financially secure international logistics business with a strong reputation for investing in its people and technology. Work with high-profile, technically demanding customers where every shipment makes a real impact. Genuine career progression opportunities within a growing global organisation. Supportive team culture with exposure to specialist freight operations, customs and time-critical logistics. The Role Working as part of a specialist operations team, you'll be responsible for managing both import and export shipments, with a particular focus on exports for a key aerospace customer. This is a highly operational role where attention to detail, urgency and excellent communication are essential. You'll also play a vital role in coordinating Aircraft on Ground (AOG) shipments, ensuring critical aircraft parts and components are moved as quickly and efficiently as possible to minimise downtime. Key Responsibilities Managing air freight import and export shipments from booking through to delivery Coordinating UK and European road freight movements Handling urgent AOG shipments with speed and precision Completing customs clearances and ensuring full compliance Liaising with airlines, hauliers, overseas partners and customs authorities Monitoring shipments and providing proactive updates to customers Preparing and checking all freight documentation Resolving operational issues and ensuring service levels are consistently achieved What We're looking for Previous experience within air freight operations (imports and exports) Exposure to road freight operations Experience completing customs clearances Knowledge of AOG or other time-critical freight is highly advantageous Strong organisational skills with the ability to prioritise urgent shipments Excellent communication and customer service skills Ability to remain calm under pressure and work independently on night shiftsIf you're an experienced Air Freight Operator looking to take the next step in your career and enjoy working in a fast-paced, high-value logistics environment, I'd love to speak with you. WR Logistics are a leading recruitment partner for the logistics and supply chain industry, recruiting across the UK, Europe, and the USA for permanent opportunities. WR Logistics is acting as an Employment Agency in relation to this vacancy

Freightserve recruitment are looking for a Courier Express Manager for a well-established Freight Forwarder based in the Heathrow area. Daily Duties and Responsibilities:- · Managerial responsibility for customer service delivery to Express and Courier department Client base · Management of Express / Courier Customer Service Teams, including staff development and resource planning · Managing up to 20 staff. · Follow up and resolve any negative feedback re operational issues / customer service concerns raised by the customer · Responsibility for Gross Profit analysis, and Sales Invoicing / Job costing accuracy · To promote business development, ensuring all opportunities from existing business is followed up through telephone sales, prospect sales site visits and quotations. · Contribute to ongoing operational development and cost saving measures · Identify areas of operational improvement by reviewing processes regularly. · Keep up to date with Express / Time Critical and Courier market trends, and industry news. · Establish, Manage and Maintain Internal and External Relationships. · To ensure internal processes and client’s operational requirements are fully documented within SOPs. · Managing Implementation for new business · Training for new staff on operational and account procedures · Ensure all HMRC entry regulations are met, through self-auditing of Import entries Skills required:- · Must have customs knowledge of Imports and Exports · AOG / Time critical knowledge would be an advantage Working hours are; Monday-Friday 9am - 5.30pm As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry

ir Freight Coordinator - London | Build your career in international logistics with a global industry leader. We're looking for an experienced Air Freight Coordinator to join a leading global logistics organisation in London. If you have experience within freight forwarding, air freight or logistics and enjoy working in a fast-paced environment where accuracy, customer service and deadlines matter, this could be an excellent opportunity to develop your career. Why apply for this Air Freight Coordinator role? You'll be joining an international business where you can build valuable experience and progress within the logistics industry: Competitive salary dependent on experience Full-time position with shift patterns as per contract Progression and development opportunities Training and support to help you build your expertise Exposure to international air freight and freight forwarding Gain valuable experience across customs, airline transport and gateway operations Opportunity to work with major customers and suppliers Join a global logistics organisation with excellent career potential A varied and fast-paced role where every day brings new challenges Key Responsibilities: As an Air Freight Coordinator, you'll help ensure the smooth and efficient movement of consignments through the gateway, coordinating shipments, vehicles, documentation and customer requirements while maintaining strict operational and regulatory standards. Coordinate vehicles collecting and delivering consignments from airlines Manage the flow of consignments arriving and departing the gateway Ensure shipments are processed accurately, safely and securely Complete customs reports and operational documentation Raise records within the ETSF and discharge T1s from overnight deliveries Ensure accurate data is captured and uploaded onto internal systems Complete daily work schedules within agreed deadlines Monitor invoicing, job costing, CIA, netting and milestones Resolve queries from customers and suppliers promptly and professionally Maintain strong working relationships with customers and suppliers Complete internal and external rate reviews where required Support cost control and operational efficiency Follow strict SOPs, KPIs and regulatory requirements Ensure best-practice processes are consistently followed Work closely with internal teams to deliver excellent customer service What we're looking for: We're looking for an organised and proactive logistics professional who can thrive in a time-sensitive environment and is keen to develop their career within international freight. Previous experience within air freight, freight forwarding or logistics Knowledge of import and export procedures Experience working with consolidations would be advantageous Previous airline transport experience would be beneficial Understanding of DfT/CAA, HMRC and IATA regulations Confident using Microsoft Word, Excel and other IT systems Strong written and verbal communication skills Excellent attention to detail and accuracy Systematic and methodical approach to your work Able to prioritise tasks and consistently meet deadlines Comfortable working in a fast-paced environment with changing priorities Self-motivated, professional and enthusiastic Strong team player with excellent relationship-building skills A genuine desire to learn, develop and progress within the freight industryIf you're an experienced Air Freight Coordinator looking for a new opportunity in London where you can develop your international logistics experience and build a long-term career, we'd love to hear from you. Apply now and take the next step in your logistics career. Job Number │ 48970 / INDINDUSTRIALWC Location │ London Role │ Air Freight Coordinator Platinum Recruitment is acting as an Employment Agency in relation to this vacancy

Express Time Critical Air Freight Coordinator Location: Feltham Salary: £40,000 per annum Shift: 4 on, 4 off | 7:00pm - 7:00am Industry - Freight Forwarding We're recruiting for an experienced Express / Time-Critical Coordinator to join a busy international logistics operation on a permanent night-shift basis in Feltham. This is a hands-on role coordinating express and time-critical shipments from start to finish, working closely with customers, hauliers, warehouses and internal teams to ensure shipments are processed accurately, efficiently and on time. What's on offer £40,000 per annum 4 on, 4 off shift pattern 7:00pm - 7:00am Permanent position 25 days annual leave + bank holidays Opportunity to develop strong customer and operational relationships The Role You'll be responsible for the day-to-day coordination of express shipments, ensuring everything runs smoothly from order processing through to delivery and final clearance. Key responsibilities will include: Coordinating express and time-critical shipments from start to finish Processing orders and creating shipments using BoxTop Managing import and export customs clearances via CDS Ensuring customs and shipping documentation is completed accurately Working closely with road hauliers, co-loaders and transport providers Liaising with customers to provide updates and resolve operational queries Monitoring shipments and proactively managing any delays or service issues Working with warehouse and operations teams to ensure shipments are processed efficiently Monitoring customer KPIs and maintaining agreed service levels Supporting internal customs audits, assessments and compliance checks Assisting with invoicing and ensuring jobs are accurately recorded Identifying opportunities to improve processes and reduce operational costs Maintaining strong relationships with customers, suppliers and internal teams Supporting business development opportunities within existing accounts About You We're looking for someone with previous experience within express logistics, freight forwarding or time-critical transport operations. Strong working knowledge of import and export customs procedures Experience completing clearances through CDS Experience using BoxTop Experience with AOG Express Knowledge of Sequoia would be advantageous Excellent organisational and communication skills Strong attention to detail Previous experience of working night shift desirable This is an excellent opportunity for an experienced Express Operator, Time-Critical Coordinator or Freight Forwarder with strong customs knowledge who is looking for a permanent night-shift role. WR Logistics are a leading recruitment partner for the logistics and supply chain industry, recruiting across the UK, Europe, and the USA for permanent opportunities. WR Logistics is acting as an Employment Agency in relation to this vacancy

Our client, an established logistics business with offices in Langley, Berkshire is seeking an experienced Import & Export Clerk to join their team. This role supports Air, Ocean and Road freight operations, with an equal mix of shipments across all modes. The position suits someone confident in end‑to‑end freight forwarding processes, comfortable working in a busy office environment, and experienced with multimodal documentation. On Offer: • Competitive salary between £28,000 – £32,000., • A stable, Monday–Friday office‑based role., • Exposure to all major freight modes., • Supportive team environment within a well‑established logistics operation. Key Responsibilities of the Import & Export Clerk: • Manage Air, Ocean and Road import and export shipments (all modes handled equally)., • Complete full operational processes including documentation, coordination, and shipment tracking., • Use CargoWise to manage files, bookings, and operational data., • Liaise with carriers, agents, and customers to ensure timely and compliant movement of cargo., • Prepare and check documentation for international shipments., • Support the wider operations team with general freight forwarding duties. Experience & Skills Required: • Essential: Experience using CargoWise software., • Knowledge of import/export documentation across Air, Ocean and Road., • Understanding of customs processes is beneficial; CDS entry experience is not essential but can be useful., • Strong organisational skills and attention to detail., • Ability to work confidently in a fast‑paced office environment. For full details, contact Willis Global - a leading Recruitment Consultancy for the Supply Chain & Logistics industry

Our client, an industry leading organisation which provides award winning, time critical freight forwarding & logistics solutions for the Aerospace industry, are recruiting for an Operations Coordinator – AOG Logistics to be based at their offices in the London, Heathrow area. On offer: Competitive salary package, c.£35K, depending on experience Working Pattern: Monday - Friday shift pattern, 0900 to 1800 Healthcare Cash Plan, including dental and vision Incremental holidays based on length of service, with an additional day off for your birthday Contributory pension scheme Life assurance Employee Assistance Programme Free on-site parking Opportunity to grow expertise through ongoing coaching, training and development sessions Main Purpose of the Role: The Operations Coordinator – AOG Logistics will be responsible for completing shipments from start to finish within the AOG Operations team, ensuring excellent customer service at all times. This role plays a key part in the import & export process, managing documentation, liaising with suppliers, and ensuring compliance with customs regulations while providing timely support to customers. Duties and Responsibilities of the Operations Coordinator – AOG Logistics: Handle import / export processes from quotation to shipment completion, ensuring cost-effective and timely solutions for customers. Manage all documentation for import / export activities, including customs entries and delivery instructions, in line with compliance requirements. Provide excellent customer service by responding to emails and calls promptly, tracking shipments, and addressing inquiries. Ensure accurate record-keeping, billing within KPIs, and maintaining customer data in the company system. Ensure compliance with all statutory aviation requirements, health and safety policies, and the companies Quality Management System. Provide timely and accurate quotations using Cargowise, converting them into live jobs and following up to secure business To be Considered: Proven AOG import or export freight forwarding operations experience Thrives in a fast-paced, customer-driven environment. Demonstrates a solid understanding of UK customs law and procedures. Has experience with Customs Declaration Service and knowledge of Cargowise (preferred). Is proficient with Microsoft Office tools such as Word, PowerPoint, and Excel. Ideally has Dangerous Goods compliance certification. Can work independently, using their initiative to assess data and propose solutions. For more details, please contact Willis Global – a leading Recruitment Consultancy for the Supply Chain & Logistics industry

Gateway Coordinator - London | Join a global logistics business and build your career in fast-paced international freight. We're looking for a motivated Gateway Coordinator to join a leading global logistics organisation in London. This is a fantastic opportunity for someone with experience in freight forwarding, airline transport or logistics who enjoys a fast-paced environment and wants to develop their career within an international business. Why apply for this Gateway Coordinator role? You'll have the opportunity to develop your logistics career while working closely with customers, suppliers and internal teams: Competitive salary dependent on experience Full-time position with shift patterns as per contract Progression and development opportunities Full training and support to help you build your expertise Opportunity to work within international freight forwarding Exposure to airline transport, customs and gateway operations Work within a globally recognised logistics organisation A varied role where no two days are the same Key Responsibilities: As a Gateway Coordinator, you'll help manage the smooth and efficient movement of consignments through the gateway, ensuring customer requirements, operational deadlines and regulatory standards are consistently met. Coordinate vehicles collecting and delivering consignments from airlines Manage the flow of consignments arriving and departing the gateway Ensure shipments are processed accurately, safely and securely Complete customs reporting and required operational documentation Raise records within the ETSF and discharge T1s from overnight deliveries Maintain accurate data within internal operating systems Ensure daily schedules and operational deadlines are achieved Monitor invoicing, job costing, CIA, netting and milestones Resolve queries from customers and suppliers professionally Maintain strong relationships with internal and external customers Follow strict SOPs, KPIs and regulatory requirements Support cost control and internal and external rate reviews Ensure best-practice processes are followed across the department Use Microsoft Office and internal systems as required What we're looking for: You'll be organised, commercially aware and confident working in a time-sensitive environment where accuracy and customer service are essential. Previous experience within freight forwarding, logistics or a similar service environment Knowledge of import/export procedures Experience within gateway, consolidation or airline operations would be advantageous Understanding of DfT/CAA, HMRC and IATA regulations Confident using Microsoft Word and Excel Strong written and verbal communication skills Highly organised with a systematic and methodical approach Able to manage your own workload and meet strict deadlines Comfortable working in a fast-paced environment with changing priorities Self-motivated, professional and enthusiastic A genuine desire to learn, develop and progress within the freight industry Strong team player who can build positive relationships with customers and colleaguesIf you're looking for a Gateway Coordinator opportunity in London where you can develop your freight forwarding knowledge, gain valuable international logistics experience and build a long-term career, we'd love to hear from you. Apply now and take the next step in your logistics career. Job Number │ 48970 / INDINDUSTRIALWC Location │ London Role │ Gateway Coordinator Platinum Recruitment is acting as an Employment Agency in relation to this vacancy

Our client, a global logistics leader specialising in air freight, ocean freight, customs brokerage, transport, warehousing, and e‑commerce solutions, is seeking an experienced Express / Time‑Critical Coordinator to join their dynamic team based in the London Heathrow area. On Offer: An exciting opportunity to join a market leading freight forwarding and supply chain management specialist working in a fast paced time-critical logistics operations Competitive salary dependant on skills and experience Working Hours: Monday – Friday: 09:00 – 17:30 Main Purpose of the Express / Time‑Critical Coordinator: Reporting to the Express Manager / Team Leader, the successful candidate will be responsible for the end‑to‑end coordination of Multi‑Modal Express and Time‑Critical Logistics operations. Ownership of invoicing and profitability, ensuring all shipments are accurately costed and commercially aligned. Accountable for Customs Compliance, maintaining adherence to all regulatory requirements across import and export activities. Management of HMRC queries through to full resolution, minimising duty and tax exposure while safeguarding operational continuity. Duties and Responsibilities of the Express / Time‑Critical Coordinator: Day to Day responsibility for customer service delivery to Express Clients Management of operational email Inbox, and procedural work flows of consignments Follow up and resolve all operational issues / customer service concerns raised by the customer Responsible for Sales Invoicing on a timely basis and job costing accuracy Processing of import/export documents and creation/submission of Customs Entry Declarations Keep up to date with Market trends, company products, services and news. Establish and Maintain Internal and External Relationships. Fully Document attributed client’s business processes and requirements. Ensure all HMRC Export and Import entry regulations are met, through self-auditing Ensuring accuracy of Export and Import entry declarations through self-auditing To be Considered: Excellent AOG/NFO & Express Knowledge A mature and professional manner. Excellent communication and organisational skills HMRC Customs Procedural knowledge Including Entry submission Exp/Imp Confidence with a computer including excel, CRM database and BoxTop. * Enjoy working with customers and building relationships. Must be able to work well within a target driven environment. For more details, contact Willis Global - a leading Recruitment Consultancy for the Supply Chain & Logistics Industry

Freightserve recruitment are looking for Airfreight Operators for a busy well-established Freight Forwarder based in the Windsor area. We are seeking an organized, articulate, and proactive Air Freight Forwarder to join our international logistics team. The Operator within our air freight division coordinates Expedited and Next Flight Out (NFO) movements via air and domestic networks. This position is responsible for interpreting detailed shipping instructions and adhering to client-specific protocols during the execution of export, import and domestic transit. In this role, overall, you will coordinate end-to-end export and import air cargo movements, ensure compliant customs clearance, and manage seamless freight transit in line with local legislation. The ideal candidate possesses strong operational experience, exceptional communication skills across diverse stakeholders, and a sharp eye for detail to prevent border delays and keep clients fully informed at every stage. Key Responsibilities Manage import and export air freight movements from origin to final UK delivery, securing cargo allocations and negotiating rates with major commercial airlines and cargo carriers. Deliver clear, timely, and concise updates to clients, airline representatives, overseas agents, and hauliers. Convey complex logistics details, routing options, ad hoc cost requests and potential transit delays to manage customer expectations effectively. Prepare and review vital transport documentation, including House and Master Air Waybills (HAWB & MAWB), commercial invoices, packing lists, Certificates of Origin and Carnet. Utilizing an external customs broker for final customs clearance. Maintain strong relationships with airlines, ground handling agents (GHAs), and UK road transport partners for efficient airport transfers and final-mile deliveries. Cost Control & Invoicing: Audit airline and supplier invoices against agreed tariffs Ensure full compliance with HMRC customs regulations, CAA (Civil Aviation Authority) air security requirements, and BIFA Standard Trading Conditions. Qualifications & Essential Skills Outstanding written and verbal communication skills in English. Ability to maintain a c alm, professional tone when handling urgent operational issues, negotiating rates, or resolving client escalations. Direct experience in air freight forwarding within a UK freight forwarding or logistics business. Solid working knowledge of CDS / HMRC procedures, BIFA terms, and IATA guidelines. Dangerous Goods (DG) certificate or willingness to undertake training. Experience with freight forwarding operating systems and other tools. Working hours are Monday - Friday (Some flexibility will be needed) As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry

We are recruiting for our client based near to Heathrow, a Project coordinator or someone with Multi Modal knowledge within a Freight Forwarding envirnoment This is a Mon to Fri position, 9-530pm - Ideally you will have 5-10 years experience and Salary £38-50k depending on experience Outline of the role: Maintain Customer Service Import & Export, ensures (within the functional scope) operational excellence, high productivity and customer satisfaction. Duties Include: Dealing with multimodal transport operations(Road, sea, air, import, export, warehousing, out of gauge cargo Order acceptance Operations consulting, planning & scheduling Service decision Ad hoc quotation to customers Urgent deliveries controlling, reporting Follow-up on cargo customs clearance and timely delivery File opening Pick-up arrangement Booking Booking of direct/back to back shipments with carrier Customer Inquiries Operational Job Costing Arrival notification to customer Coordination of transit shipments activities Receiving of customer’s instructions Cooperation with customs subcontractor and control on its activities Provide Track & Trace info Irregularity management/handling within his/her responsibility Assure Temporary import / export files controlling / letters submitting. Maintain area standard operational processes Ensure customer retention and customer satisfaction Provide forwarding / logistic support to sales Provide performance on operational excellence and initiate corrective measures Assure operational excellence within his/her responsibility Assure the correct and full use of operation enabling applications Requirements & Skills Knowledge (air / logistics / SCM) preferably in Projects – Oil & Gas, mining, energy sectors. Communication & Interpersonal skills Customer minded Educational background & work experience Preferable Operational industry experience Preferably international working experience Language skills: Fluent in English

Multi-Modal Freight Supervisor Location: Colnbrook, Berkshire Job Type: Full-time, Permanent Salary: Up to £40,000 (Depending on Experience) About the Role Our client is seeking an experienced Multi-Modal Freight Supervisor to join their busy freight forwarding operation in Colnbrook. This is an excellent opportunity for an experienced freight professional looking to take the next step in their career or an established supervisor seeking a new challenge. The successful candidate will oversee the day-to-day operations of the freight department, ensuring the smooth movement of air, ocean, and road freight shipments while providing support, guidance, and leadership to the operations team. You will play a key role in maintaining exceptional customer service, driving operational efficiency, and ensuring compliance with industry regulations. Key Responsibilities Supervise the daily operations of the multi-modal freight department, ensuring shipments are processed accurately and on time. Lead, support, and motivate a team of freight coordinators, providing training and ongoing development where required. Manage the end-to-end movement of air, ocean, and road freight shipments, ensuring customer requirements are met. Monitor operational performance, identifying opportunities to improve efficiency and service levels. Ensure all import and export documentation is completed accurately and in line with customer and regulatory requirements. Build and maintain strong relationships with customers, airlines, shipping lines, hauliers, overseas agents, and suppliers. Support the resolution of operational issues, delays, and customer queries in a professional and timely manner. Ensure compliance with customs procedures, HMRC regulations, and company policies. Monitor departmental KPIs and contribute towards achieving operational and financial targets. Assist with workload planning and resource allocation to ensure the department operates efficiently. Support senior management with reporting, operational improvements, and process development. Promote a positive team culture focused on customer service, accountability, and continuous improvement. Skills & Experience Previous experience within a freight forwarding supervisory or senior operational role. Strong knowledge of air, ocean, and road freight operations. Good understanding of import and export procedures. Knowledge of customs processes and freight documentation. Excellent leadership and people management skills. Strong organisational skills with the ability to prioritise multiple tasks in a fast-paced environment. Commercial awareness with the ability to identify opportunities to improve profitability and service. Excellent communication and customer service skills. Proficient in Microsoft Office and freight forwarding systems such as CargoWise, Sequoia, or similar. What's on Offer Salary of up to £40,000, depending on experience. Full-time, permanent position. Monday to Friday working hours. Opportunities for career progression within a growing freight forwarding business.WR Logistics are a leading recruitment partner for the logistics and supply chain industry, recruiting across the UK, Europe, and the USA for permanent opportunities. WR Logistics is acting as an Employment Agency in relation to this vacancy

Multi-Modal Pricing Specialist Freight Forwarding | Air, Ocean & Road | Imports, Exports & Cross Trade Location: Egham, Surrey Salary: £35,000 - negotiable for the right experience Working Pattern: Fully office-based Job Type: Permanent The Opportunity We're currently working with a well-established international freight forwarding business that is looking to strengthen its commercial team with an experienced Multi-Modal Pricing Specialist. This is a great opportunity for someone with a strong understanding of freight forwarding pricing who enjoys working across air, ocean and road freight and has the commercial awareness to deliver accurate, competitive and commercially viable quotations. Based on-site in Egham, you'll play an important role in supporting the wider commercial and operations teams, ensuring customers receive competitive pricing and effective freight solutions across a range of international movements. The Role As a Multi-Modal Pricing Specialist, you will be responsible for: Preparing accurate and competitive quotations across air, ocean and road freight. Pricing import, export and cross-trade shipments across multiple international markets. Working closely with airlines, shipping lines, hauliers and other transport carriers to obtain and negotiate competitive rates. Building strong relationships with carriers and suppliers to ensure the business remains commercially competitive. Analysing freight costs, margins and market rates to ensure pricing is both attractive to customers and commercially viable. Supporting the sales and operations teams with spot rates and customer quotations. Responding quickly and accurately to pricing requests and ensuring quotations are produced within required timescales. Negotiating rates with suppliers and identifying opportunities to improve margins and overall profitability. About You We're looking for someone who already has solid freight forwarding pricing experience and is comfortable working across multiple modes. You'll ideally have: Previous experience in a freight forwarding pricing / quotations role. Strong knowledge of air, ocean and road freight. Experience pricing imports, exports and cross-trade movements. Confidence dealing directly with airlines, carriers, shipping lines and hauliers. Strong rate negotiation and supplier management skills. Excellent attention to detail, with the ability to produce accurate quotations under time pressure. A commercially minded approach, with an understanding of costs, margins and profitability. WR Logistics are a leading recruitment partner for the logistics and supply chain industry, recruiting across the UK, Europe, and the USA for permanent opportunities. WR Logistics is acting as an Employment Agency in relation to this vacancy

Freightserve recruitment are looking for a AOG Operator to work 4 days on 4 days off for a well-established Freight Forwarder. The company is based in the Feltham, Middlesex area. Daily Duties:- Coordinate Time Critical shipments (Airfreight and Roadfreight). Dealing with both Export and Import Customs entries Respond to emails and manage collections and deliveries efficiently. Complete MAWB and HAWB's. Monitor shipments. Processing customs entries. Dealing with large Key Accounts. Liaise with Airlines, Handling Agents and Transporters. Skills Required: Air Export or Import (or both) experience Air or Road (or both) exprience Customer Service (highest level) Working hours are 4 days on 4 days off 7am - 7pm As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry

Account Manager (Freight Operations) Heathrow £40,000 - £50,000 + Bonus + Training + Progression + Benefits Are you an Account Manager or similar, with a background in freight operations, looking for a highly autonomous role within a leading global logistics business? Are you looking to join an incredibly supportive business who prioritise employee progression and development, offering impressive inhouse training from industry experts? In this role, you will be the main point of contact for customers, responsible for the full lifecycle of airfreight operations, from initial inquiry through to delivery. You will support both quotes and pricing, alongside bookings management and internal coordination, through to customs clearance and delivery arrangements. Finally, you will be responsible for shipment costing and final invoicing. Founded over 30 years ago, this multinational company aim to continue dominating the logistics sector for years to come, through continued growth, territory expansion, and company acquisition. This role would suit an Account Manager or similar, with a background in freight, having prior experience managing the full lifecycle of freight operations within both imports and exports. The Role: Full lifecycle of airfreight operations Support both quotes/pricing, alongside bookings management and coordination Customs clearance and delivery arrangements alongside shipment costing and final invoicing Monday - Friday, 08:30am - 17:00pmThe Person: Account Manager or similar Background in freight operationsReference: BBBH27172 Logistics, Supply Chain, Freight, Forwarding, Import, Export, Customs, Account Manager, Air Freight, London, England If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website

Business Development Manager (Freight Operations) Heathrow £70,000 - £80,000 + Bonus + Training + Progression + Benefits Are you a Business Development Manager or similar, with a background in freight operations, looking for a highly autonomous role within a leading global logistics business? Are you looking to join an incredibly supportive company who prioritise employee progression and development, offering impressive inhouse training from industry experts? In this role, you will be responsible for new business development and lead generation through cold calling/prospecting, identifying potential customers and opportunities. You will do this through developing customer relationships by understanding their specific supply-chain requirements and providing solutions. Founded over 30 years ago, this multinational company aim to continue dominating the logistics sector for years to come, through continued growth, territory expansion, and company acquisition. This role would suit a Business Development Manager or similar, with a background in freight, and prior experience selling supply chain solutions. The Role: New business development and lead generation Identifying potential customers and opportunities Develop customer relationships Monday - Friday, 08:30am - 17:00pmThe Person: Business Development Manager or similar Background in freight operationsReference: BBBH27173 Logistics, Supply Chain, Freight, Forwarding, Import, Export, Customs, Account Manager, Air Freight, Heathrow, London, Staines, England If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website

Import/Export Supervisor - London | Lead key customer accounts with international exposure, strong benefits & career progression. We're looking for an experienced Import/Export Supervisor to join a leading global logistics organisation in London. If you have a strong background in customs, freight forwarding and customer operations and are ready to take ownership of key accounts, develop long-term relationships and influence operational performance, this could be an excellent next step in your career. Why apply for this Import/Export Supervisor role? You'll be joining an international business where your expertise and commercial approach can make a real difference: Competitive salary dependent on experience Progression opportunities within a global logistics organisation Private health insurance to support your wellbeing Life insurance for added peace of mind Bonus scheme rewarding performance and results Retirement plans to support your long-term future Opportunity to work with major international customers and stakeholders A varied role combining customs, operations, customer service and commercial development The chance to influence processes, improve efficiency and develop existing accounts Key Responsibilities: As an Import/Export Supervisor, you'll take ownership of day-to-day operations across nominated customer accounts while acting as a key link between customers and internal teams. Oversee customer operations, service levels and contractual requirements Ensure customs compliance across nominated accounts Build and maintain strong local, regional and international customer relationships Support account development, commercial growth and continuous improvement Monitor volumes, revenue, profitability and operational performance Produce and review regular customs and financial reporting Coordinate customer teams and ensure consistent processes across the wider network Identify opportunities to improve efficiency, reduce costs and strengthen margins Attend customer meetings both on and off site Work closely with supply chain, logistics and internal management teams Lead projects and support the development of customer solutions Contribute to team development and wider business objectives What we're looking for: We're seeking an experienced logistics professional with strong customs knowledge and the confidence to manage both people and customer relationships. Minimum 5 years' senior-level experience within freight forwarding and customs Strong knowledge of customs regimes and international transportation Experience across import/export processes and supply chain operations Commercially aware with a proven track record in customer service Strong negotiation, presentation and project management skills Excellent communication and relationship-building abilities Confident using Microsoft Office and operational systems Able to manage multiple priorities while maintaining a strategic outlook Strong people skills with the ability to achieve results through others Additional languages would be advantageousIf you're an experienced Import/Export Supervisor looking for a role where you can combine customs expertise with customer relationship management and commercial development in London, we'd love to hear from you. Apply now and take the next step in your logistics career. Job Number │ 48968 / INDINDUSTRIALWC Location │ London Role │ Import/Export Supervisor Platinum Recruitment is acting as an Employment Agency in relation to this vacancy

Freightserve recruitment are looking for two AOG Freight Operators to work Monday -Friday 8am - 4.30 or 9am - 5.30pm for a well-established Freight Forwarder. The company is based in the Feltham, Middlesex area. The Freight Operator is responsible for coordinating the end-to-end movement of international freight shipments across Air and Road services whilst preparing competitive customer quotations and supporting commercial pricing activities. The role ensures shipments are delivered safely, compliantly, cost-effectively and in line with customer requirements. Working closely with customers, carriers, overseas partners and internal stakeholders, the role combines operational excellence with commercial awareness to deliver outstanding customer service and profitable freight solutions. Responsibilities Coordinate import, export and cross-trade shipments from booking through to final delivery. Arrange collections, carrier bookings and transport services. Monitor shipment progress, manage milestones and proactively resolve delays or service issues. Act as the primary operational contact for customers, providing shipment updates, responding to enquiries and delivering effective logistics solutions whilst building strong customer relationships. Book transport with airlines, shipping lines, hauliers and approved suppliers. Liaise with overseas partners and monitor supplier performance to ensure agreed service levels are achieved. Prepare accurate and competitive quotations for Air and Road freight. Obtain supplier and carrier rates, calculate freight costs, apply agreed margins, support RFQs and spot quotes, maintain pricing records and work with Sales and Operations to maximise profitability. Prepare and validate freight documentation including Air Waybills, CMR documentation, customs documentation, export declarations and supporting paperwork where applicable. Ensure compliance with company procedures, customer SOPs and customs regulations. Track shipments through Tracking platforms or other operational systems, update milestones, coordinate customs clearance and final delivery, and communicate proactively with all stakeholders. Complete timely invoicing, ensure accurate cost accruals, verify supplier invoices, monitor shipment profitability and minimise unnecessary operational costs. Meet operational KPIs relating to service, productivity, documentation accuracy and customer satisfaction. Identify opportunities for continuous improvement and support business objectives. Experience Required:- • Minimum two years' experience in freight forwarding, transport or logistics operations., • Experience preparing freight quotations and obtaining supplier rates., • Experience working within a customer-focused operational environment. As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry

Freightserve recruitment are looking for a European Project Manager for a busy well-established Freight company based in the Staines-upon-Thames area. Job Description:- Coordinating the end-to-end movement of freight for exhibitions, conferences and live events. Manage European and domestic shipments Liaise with clients, suppliers, carriers and venues to ensure that all freight arrives correctly. Arrange road, sea and airfreight Prepare and manage all freight documentation, including MAWB's. Coordinate all import and exports. Liaise with airlines, shipping lines and transporters Coordinate all collection and delivery's. Quotations Negotiate rates with all suppliers Monitor all shipment costs. Ensure all freight movements comply with relevant customs, transport, insurance and regulatory requirements. Build and maintaining strong working relationships. Experience Needed:- Previous experience in freight forwarding, logistics or international transport. Experience handling project cargo. Experience with air, sea and road freight. Ability to manage multiple projects and priorities simultaneously. Commercial awareness and understanding of freight costs and quotations. Good IT skills As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry

Freight Forwarding Coordinator (Import / Export) £30,000 - £35,000 + Company Bonus + Progression + 33 Days Holiday - Monday - Friday Feltham - Office Based Are you a Freight Forwarding Coordinator with Import and Export experience across Air and Road Freight, looking to join a global logistics business offering clear progression into Supervisor and Manager positions, alongside a company bonus to increase your earnings? This global freight forwarding and logistics business operates across international markets with a multi-billion-pound turnover and a worldwide network spanning numerous countries. Providing multimodal transport and supply chain solutions across air, road and sea freight, they work with major customers globally and are looking to strengthen their Gateway operation with an experienced Freight professional. In this role, you will coordinate Import and Export consignments through the Gateway, working with airlines, transport providers, customers and internal teams. You will manage customs documentation, collections and deliveries while ensuring compliance with SOPs, KPIs and industry regulations. Joining a team of 10, you will have clear progression into Supervisor and Manager roles. This role would suit a Freight Forwarding Coordinator or Operator with Import and Export experience and exposure to both Air and Road Freight, looking for a long-term role within a global logistics business offering progression and a company bonus. The Role: Coordinate Import and Export freight movements across Air and Road Arrange collections and deliveries with airlines and transport providers Manage customs reporting, ETSF records and T1 documentation Liaise with customers, suppliers and internal freight teams Join a team of 10 with progression into Supervisor and Manager roles Monday - Friday 9 - 5:30The Person: Freight Forwarding experience or similar Import and Export experience Experience within both Air Freight and Road Freight Commutable to Feltham Reference: BBBH27084 Gateway, Coordinator, Operator, Air, Road, Freight, Forwarding, Logistics, Cargo, Import, Export, Customs, ETSF, T1, IATA, HMRC, CAA, DfT, Consolidation, Consol, Operations, Feltham, Heathrow, Hounslow, Slough, London If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website

Customs Brokerage Supervisor - Freight Forwarding & Logistics - Feltham - Up to £44,000 About the Company The business is an established Freight Forwarding and Logistics provider with a strong presence across the UK and international markets. They work closely with a range of major customers, providing tailored freight, customs and supply chain solutions. This is an excellent opportunity for an experienced Customs and Freight Forwarding professional to take responsibility for key customer accounts, develop long-term relationships and drive operational and commercial performance. The role offers the opportunity to work closely with customers, internal teams and senior management within a professional and fast-paced environment. Customs Brokerage Supervisor - The Details Competitive salary Established Freight Forwarding and Logistics business Senior-level customer and operational responsibility Opportunity to develop major customer accounts Professional and collaborative working environment Career development opportunities Customs Brokerage Supervisor - Requirements Minimum 5 years' senior-level experience within Freight Forwarding and Customs Strong knowledge of customs procedures, regimes and compliance Extensive experience within the Freight Forwarding and Logistics industry Strong commercial and customer service experience with a proven track record Experience working across international transportation and customs processes Good understanding of import/export processes and supply chain operations Experience managing customer relationships and nominated accounts Strong negotiation and project management skills Good understanding of financial flows within supply chains Excellent communication and presentation skills Strong IT skills, including Microsoft Office Fluent English language skills; additional languages advantageous Ability to work strategically and tactically within a customer-focused environment Customs Brokerage Supervisor - Responsibilities Manage and develop existing business and relationships across nominated customer accounts Take responsibility for the day-to-day operational activities of named accounts Ensure effective and efficient working practices are maintained with customers Oversee service level agreements and contracts to ensure ongoing customs compliance Prepare and manage extensive customer reporting, including monthly customs reports Identify opportunities to reduce costs, improve efficiency and increase profitability Develop and maintain long-term partnerships with customers and key stakeholders Attend customer meetings both on and off site to develop relationships and identify opportunities Work closely with supply chain management teams where applicable Monitor customer volumes, revenues and profitability on a monthly basis Act as the internal ambassador for the customer, ensuring their requirements are understood across the business Work collaboratively with internal teams to develop and sell complete logistics and supply chain solutions Identify and maximise opportunities generated through internal sales activities Coordinate activities between customer teams, ensuring consistent operational processes and high levels of customer service Support the implementation of strategic plans and customer development initiatives Organise and manage activities using a project management approach Keep senior management and internal teams informed of customer activity, performance and issues Work within agreed customer and business budget targets Contribute to the development and performance of the wider team Build and maintain strong, long-term customer relationships Identify opportunities for increased business volume and deeper customer integration Carry out any other duties reasonably requested by branch management About Us Detail2Recruitment acts as an employment agency in respect of this position. Please note, due to a high volume of applications, you may not receive a response if unsuccessful. For information on how we may use, process, store and disclose your Personal Information, please refer to the Detail2Recruitment website privacy policy

Customs Operations Supervisor (Air & Road Freight) £39,000 - £44,000 + Company Bonus + Overtime + Progression + Hybrid Working + 33 Days Holiday Feltham - Hybrid after Probation Are you a Customs Supervisor with experience in Air and Road Freight, looking to join a global logistics business offering clear progression into senior leadership, hybrid working and a company bonus to increase your earnings? This global freight forwarding and logistics business operates across international markets with a multi-billion-pound turnover and a worldwide network spanning numerous countries. Providing multimodal transport and supply chain solutions across air, road and sea freight, they work with major customers globally. In this role, you will oversee customs operations for key customer accounts, ensuring compliance, SLA performance and excellent service. You will manage import and export processes, reporting and operational issues while working closely with customers and internal freight teams. Joining a team of 6, this role offers clear progression into senior supervision and ultimately Operations Manager. This role would suit a Customs Clearance Supervisor from a freight forwarding environment, with strong Import and Export experience and particular exposure to Air and Road Freight. The Role: Oversee day-to-day customs operations for key customer accounts Ensure customs compliance across import and export shipments Work closely with Air and Road Freight teams and international stakeholders Manage customer relationships, SLAs and operational performance Produce customs reports and monitor volumes, revenue and profitability Work within a close-knit team of 6 customs professionals Monday-Friday, 9:00am-5:30pm Office based in Feltham, with hybrid working available following probationThe Person: Customs, Customs Brokerage or Customs Clearance background Import / Export knowledge Air Freight and/or Road Freight experience Experience with Sequoia, Descartesor similar Commutable to FelthamReference: BBBH27081 Customs, Supervisor, Broker, Clearance, Coordinator, Team Leader, Freight Forwarding, Logistics, Import, Export, Air Freight, Road, CDS, CHIEF, Sequoia, Descartes, Supply Chain, Supervisor, Feltham, Heathrow, Hounslow, Slough, London If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website

Job title: Customs Operations Supervisor Location: Feltham, TW14 Salary: £44,000 Customs Operations Supervisor Overview My client is looking for an experienced Customs Operations Supervisor to join their Feltham Branch. Reporting directly to the Senior Operations Manager, you will be responsible for contract compliance, customer service and the day-to-day operations of nominated customer accounts. The role involves working closely with customers and internal branch teams and may include the supervision of dedicated customer teams or departments. You will support the Account Manager with the development of nominated customers, helping to deliver strategic and tactical plans while driving improvements in quality, efficiency and customer service. Customs Operations Supervisor Responsibilities Manage and develop existing business and relationships across nominated customer accounts. Oversee all day-to-day operational activities for assigned accounts. Ensure effective and efficient working practices with customers. Manage and monitor SLAs and contracts to ensure customs compliance at all times. Provide extensive reporting, including monthly customs reports. Drive improvements in margins by identifying opportunities to reduce costs and increase profitability. Develop and maintain long-term customer partnerships and relationships with key stakeholders. Attend customer meetings both on and off site. Work closely with supply chain management teams where applicable. Monitor customer volumes, revenue and profitability on a monthly basis. Coordinate and harmonise activities between customer teams globally, including operational processes, IT tools, statistical and financial reporting, and customer service standards. Support the development and execution of strategic customer plans. Identify opportunities to sell complete solutions and concepts in collaboration with internal colleagues and management. Capitalise on sales opportunities across the wider organisation. Organise and manage activities using a project management approach. Keep internal management informed of customer activities, developments and issues. Work within customer and country budget targets. Contribute to the development of the team. Carry out any other reasonable responsibilities requested by branch management.Customs Operations Supervisor Requirements Proven experience in commercial and customer service activities. In-depth customs knowledge, including customs badge systems. Strong experience within the freight forwarding and logistics industry. Strong understanding of freight and supply chain management. In-depth knowledge of customs regimes. Strong working knowledge of international transportation and customs. Understanding of international market conditions, trends and business issues. Awareness of financial considerations within local and international markets, including currency factors and cultural differences. Strong supply chain management and logistics knowledge. Good understanding of import/export processes and the wider supply chain. Project management capabilities.WR Logistics are a leading recruitment partner for the logistics and supply chain industry, recruiting across the UK, Europe, and the USA for permanent opportunities. WR Logistics is acting as an Employment Agency in relation to this vacancy