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Location: Croydon, London, Birmingham, Cambridge or Southampton Recruiter contact:Ainsley Anstess Mott MacDonald is a global engineering, management, and development consultancy with over 20,000 employees across more than 50 countries and 140+ offices. We work across incredible global industries, delivering exciting work that is defining our future and making an important societal impact in the communities we serve. Our people power our performance – we succeed when they do. With countless opportunities to collaborate, learn, and grow, the possibilities for excellence are as varied as every individual. Whether you want to grow as a subject matter expert or broaden your experience with roles across our international community, you’re surrounded by global specialists who want to combine their expertise and champion you to be your best. As a proudly employee-owned business, we benefit our clients, our communities, and each other, investing in creating the right space for everyone to feel empowered, included, and valued. Whatever your ambition, Mott MacDonald is where people come to be brilliant. About The Business Unit We help conceive, drive, and implement transport solutions for cities, regions, and asset owners/operators around the globe. From preparing the business case and advising on related issues - such as revenue, procurement, and environmental legislation - to delivering the completed infrastructure and helping maintain it. Our planning, engineering, environmental and management skills cover the whole project cycle. We play a major role in developing and delivering the Global Transport Sector Strategy. About The Role Our specialist aviation team is based in London, UK, and delivers major airport planning and development projects globally, working collaboratively with our regional offices. We are seeking a Technical Director who is a specialist in Airport Capacity Analysis. The successful candidate will be recognised in the industry as a technical expert in their specialist field. The candidate will be part of a globally respected and diverse team of airport planners, airfield engineers and forecast, capacity and business analysts. Key Responsibilities Include • Technical Excellence, • Lead capacity work on major airport development programmes, for significant airport owners and operators., • Be recognised by our clients and within the aviation industry as a technical specialist with world class capacity expertise., • Train others in this specialist field, nurturing junior members of the team and helping support them to develop their airport capacity capabilities., • Progress our capacity expertise across all airport facilities and systems including operational research, data analysis, capacity planning and simulation modelling., • Optimise capacity at airports by understanding and making use of new technologies., • Business Development, • Seek and pursue new business opportunities to grow our airport capacity planning services., • Build and maintain robust relationships with new and existing airport operator clients, influencing key directors to become their preferred consultant., • Plan and positioning for upcoming opportunities and prospects, converting them into projects, producing high-quality proposals that are both technically and commercially sound., • With clients that commission our capacity services, also take on the role of an Account Leader / Client Manager., • Project Delivery:, • Technical leadership of capacity and simulation modelling work of major airport planning and development projects., • Communicate effectively with client organisations and key stakeholders, to give them confidence in the capacity principles of their development programmes., • Perform the role of Project Director/Principal, accountable for achieving successful project outcomes, coaching and mentoring Project Managers., • As Project Director/Principal be accountable for the successful completion of all projects under your oversight. Success means sound governance, commercial, financial, technical, health, safety and welfare, and realisation of client benefits agreed in the proposal phase., • Direct airport capacity projects to achieve quality deliverables on time and on budget to maintain customer satisfaction without compromising target profit. We are looking for a flexible and motivated professional with experience and a genuine passion for the aviation industry. Mott MacDonald is an equal opportunity employer, and we do value diversity at our company. We do not discriminate, and we take positive steps to create an inclusive culture. To Apply For This Position, You Must Have • Extensive experience in airport capacity, including work on large scale airport development programmes., • Numerically fluent, able to understand complex systems and able to direct and train junior staff in how to analyse and optimise them., • An understanding of simulation modelling tools and techniques to train junior simulation modellers and optimise airport facilities and operations., • Excellent communication skills, able to communicate effectively at all client and stakeholder levels from board level directors to graduates as well as capacity managers., • A degree in mathematics, operational research, air transport management, aeronautical engineering, airport planning, or civil engineering. Candidates with other relevant qualifications may be considered., • Fluency in English – knowledge of other languages will be valued as an advantage., • To deliver this role you will be required to travel regularly to visit domestic and international clients. Being willing to work overseas on major aviation programmes would be valued as an advantage., • Proficient in Microsoft software., • Experience of using simulation modelling software tools and the ability to manage others to use them to deliver capacity and demand analysis outputs We Are Looking For Candidates With The Following Characteristics • Proactive and self-motivated, with a learning mindset., • A person who is naturally curious and analytical, who is willing to adopt new techniques and software and strive for continuous improvement in our ways of working., • An ability to build and maintain strong relationships with clients, winning new work and becoming their preferred consultant., • Strong project leadership skills with an ability to manage multiple priorities in a dynamic environment, • A team player who nurtures and uplifts colleagues, and is able to foster teamwork and collaboration, • Excellent communication and interpersonal skills, which allow you to confidently liaise with clients and cross-functional teams. UK Immigration Mott MacDonald Ltd. are not currently offering sponsorship to candidates under the Skilled Worker visa route in the UK. This decision is as a consequence of the changes made to the Skilled Worker route by the UK Government in April 2024. We continue to welcome applications from candidates who are eligible for alternative immigration routes in the UK, that do not require sponsorship as a Skilled Worker now or in future. Equality, diversity, and inclusion We put equality, diversity, and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they can contribute. Accessibility We want you to perform your best at every stage in the recruitment process. If you are disabled or need any support to enable you to apply or attend an interview, please contact us at and we will talk to you about how we can support you. Agile working We are happy to talk openly about flexible working and how we can support your responsibilities beyond the workplace. We Offer Some Fantastic Benefits Including Health and wellbeing • Private medical insurance for all UK colleagues., • Health cash plan to support you with every day health costs and treatments., • Access to Peppy, providing free support from menopause experts for all UK colleagues., • A variety of wellbeing support is available through our comprehensive wellbeing program, including access for you and your family., • Ability to flex your salary to opt into a wide range of health benefits, many of which can be extended to your family too. Financial wellbeing • We match employee pension contributions between 4.5% and 7%., • Life assurance equal up to 4 x your basic salary, with an option to increase the level of cover to 6 x your salary., • Our income protection scheme provides a financial benefit, as well as absence and return to work support due to long-term illness or injury., • Flexible benefits, including increased life assurance cover, critical illness insurance, payroll saving and will writing., • As an independently owned business we share the financial success of the business with all our colleagues in various ways including annual bonus schemes. Lifestyle • A minimum of 33-35 days holiday each year, inclusive of public holidays and dependent on level, with the ability to buy or sell leave through our flexible benefits programme., • Holiday entitlement increased to a minimum of 35 days after 5 years’ service., • Variety of employee saving schemes and discounts from high-street retailers. Enhanced family and carers leave • Enhanced family leave policies, including 26 weeks paid maternity and adoption leave, and two weeks paid paternity/partner leave., • Our shared parental leave matches maternity leave meaning we pay up to 24 weeks at full pay., • Up to five additional days leave are provided for those with significant caring responsibilities, two of which are paid. Learning and development • Primary annual professional institution subscription., • A broad range of opportunities to enhance both technical and soft skills through mentoring, formal training, and self-development options. Networks, communities, and social outcomes • Join a wide range of groups including our Advanced Employee Networks which support our LGBTQ+, gender, race and ethnicity, disability, and parents/carers communities., • Make a difference within our communities through our social outcomes. Apply now, or for more information about our application process, click here. Location(s): Croydon, GB London, GB Cambridge, GB Birmingham, GB Southampton, GB Contract Type: Permanent Work Pattern: Full Time Market: Transport Discipline: Aviation Job Ref: 12035 Recruiter Contact: Ainsley Anstess

Location/s: Altrincham, Birmingham, Cambridge, Croydon, Leeds; UK Recruiter contact: Madeleine Knight Mott MacDonald is a global engineering, management, and development consultancy with over 20,000 employees across more than 50 countries and 140+ offices. We work across incredible global industries, delivering exciting work that is defining our future and making an important societal impact in the communities we serve. Our people power our performance – we succeed when they do. With countless opportunities to collaborate, learn, and grow, the possibilities for excellence are as varied as every individual. Whether you want to grow as a subject matter expert or broaden your experience with roles across our international community, you’re surrounded by global specialists who want to combine their expertise and champion you to be your best. As a proudly employee-owned business, we benefit our clients, our communities, and each other, investing in creating the right space for everyone to feel empowered, included, and valued. Whatever your ambition, Mott MacDonald is where people come to be brilliant. About The Business Unit We help conceive, drive, and implement transport solutions for cities, regions, and asset owners/operators around the globe. From preparing the business case and advising on related issues - such as revenue, procurement, and environmental legislation - to delivering the completed infrastructure and helping maintain it. Our planning, engineering, environmental and management skills cover the whole project cycle. We play a major role in developing and delivering the Global Transport Sector Strategy. Overview Of The Role We are seeking an experienced Light Rail Engineer to be part of our Transport and Mobility Solutions Division in the UK. You will be accountable for developing design solutions in the transport sector from concepts and feasibility plans to designs for planning application and construction details, using the latest digital design delivery methods. Our focus lies in the development of innovative and safe project solutions to drive efficiency and social values for our clients. Role As an experienced Light Rail / Tramway Engineer, you will be expected to work in coordination with our offices across the UK and overseas. The role will be varied as well as demanding, but provides an opportunity to develop your own career within Mott MacDonald. Key elements of the role are: • Technical excellence, • You will work on light rail, tramway and bus rapid transit projects for Local Authorities or Contractors to comprehend and interpret data, develop innovative solutions, and ensure compliance with safety and regulatory standards, • You will be required to work self-sufficiently in undertaking your projects, in particular at feasibility and concept design stages, based on project requirements, • Producing engineering drawings using Autodesk or Bentley applications You will promote the use of Mott MacDonald’s internal BIM Standard and ensure that it is used in accordance with our internal management system, • Undertake 3D modelling using Civil3D or OpenRoads and delivery of models in Navisworks or similar, • Be familiar with working in Common Data Environments, developing BIM Execution Plans and ensuring compliance of models, • You may be required to assist in successfully managing project elements in accordance with our quality procedures, and within financial and programme targets, • Ensuring delivery of assigned project work without the need for re-work, • Client satisfaction, • Working with a variety of Public and Private clients ranging from Local Authorities to multinational companies, • Working for a range of internal Clients across the different business units within Mott MacDonald, • Working on projects of both local and national significance and importance, • Team working and collaboration, • You will be required to assist the team manager/ project manager to maintain a delivery culture, • You may be expected to manage project elements through all phases of a project, from bidding to completion, • Proactive approach to project and technical obstacles, • Providing positive guidance and management in Health & Safety, • Ensuring compliance with corporate governance, • Reporting issues to the Team Manager The Successful Candidate Will Meet The Following Criteria • Degree qualified B.Eng (Hons) or Masters degree qualified (M.Eng) in Civil Engineering or related discipline, • Be working towards Incorporated or Chartered Engineer status or equivalent, • Be technically astute, with some experience of mentoring and developing apprentices and graduates, • Have demonstrable experience of working across multi-discipline design projects, with a broad understanding of light rail or tramway design standards and engineering principles, • Knowledge and experience of using design tools, for example AutoCAD, Civil 3D, and or OpenRoads, • A confident communicator with good verbal and written skills with an ability to undertake project work confidently in the English Language including being able to demonstrate using light rail / tramway technical terms, • A minimum of 3 years post graduate experience We require a combination of the following competencies / skills: • Problem solving, offering solutions to challenges, • Knowledge of tramway / light rail alignment, trackform and or tramstop design principals, • Knowledge of the use of BIM to coordinate design inputs, • Have capability to work to deadlines and work autonomously when required, • Have an understanding of personal Health and Safety responsibilities, • Be prepared to work away from home when required UK Immigration Mott MacDonald Ltd. are not currently offering sponsorship to candidates under the Skilled Worker visa route in the UK. This decision is as a consequence of the changes made to the Skilled Worker route by the UK Government in April 2024. We continue to welcome applications from candidates who are eligible for alternative immigration routes in the UK, that do not require sponsorship as a Skilled Worker now or in future. Agile working At Mott MacDonald, we believe it makes business sense for you and your manager to choose how you can work most effectively to meet your client, team, and personal commitments. We offer a hybrid working policy that embraces your well-being, flexibility, and trust. Equality, diversity, and inclusion We put equality, diversity, and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they can contribute. Accessibility We want you to perform your best at every stage in the recruitment process. If you are disabled or need any support to enable you to apply or attend an interview, please contact us at and we will talk to you about how we can support you. We Offer Some Fantastic Benefits Including Health and wellbeing • Private medical insurance for all UK colleagues., • Health cash plan to support you with every day health costs and treatments., • Access to Peppy, providing free support from menopause experts for all UK colleagues., • A variety of wellbeing support is available through our comprehensive wellbeing program, including access for you and your family., • Ability to flex your salary to opt into a wide range of health benefits, many of which can be extended to your family too. Financial wellbeing • We match employee pension contributions between 4.5% and 7%., • Life assurance equal up to 4 x your basic salary, with an option to increase the level of cover to 6 x your salary., • Our income protection scheme provides a financial benefit, as well as absence and return to work support due to long-term illness or injury., • Flexible benefits, including increased life assurance cover, critical illness insurance, payroll saving and will writing., • As an independently owned business we share the financial success of the business with all our colleagues in various ways including annual bonus schemes. Lifestyle • A minimum of 33-35 days holiday each year, inclusive of public holidays and dependent on level, with the ability to buy or sell leave through our flexible benefits programme., • Holiday entitlement increased to a minimum of 35 days after 5 years’ service., • Variety of employee saving schemes and discounts from high-street retailers. Enhanced family and carers leave • Enhanced family leave policies, including 26 weeks paid maternity and adoption leave, and two weeks paid paternity/partner leave., • Our shared parental leave matches maternity leave meaning we pay up to 24 weeks at full pay., • Up to five additional days leave are provided for those with significant caring responsibilities, two of which are paid. Learning and development • Primary annual professional institution subscription., • A broad range of opportunities to enhance both technical and soft skills through mentoring, formal training, and self-development options. Networks, communities, and social outcomes • Join a wide range of groups including our Advanced Employee Networks which support our LGBTQ+, gender, race and ethnicity, disability, and parents/carers communities., • Make a difference within our communities through our ___. Apply now, or for more information about our application process, click ___Location(s): Altrincham, GB Leeds, GB Cambridge, GB Croydon, GB Birmingham, GB Contract Type: Permanent Work Pattern: Full Time Market: Transport Discipline: Civil Job Ref: 12657 Recruiter Contact: Madeleine Knight

We are seeking a Motor Claims Adjuster with a wide ranging skill set and experience of managing third party claims for bodily injury, third party property damage and credit hire claims (the latter is optional). About The Role The candidate will actively support the department in providing a customer focused, cost efficient claims handling service by a pro-active approach to claims handling that puts customer service as the core value whilst operating within a regulatory framework. The role will require interaction with internal claims teams and stakeholders, brokers, insureds, external providers and third party agents. A training framework and support network will be provided for the successful candidate to learn new skills and knowledge on all aspects of motor claims - technical, legal liabilities, coverage, quantum, legal/regulatory procedure, negotiation and assessment skills etc – to manage a portfolio of complex motor claims. How You'll Make An Impact • Proactively handle and investigate a portfolio of motor claims from cradle to grave, accurately and efficiently validating and assessing coverage, liability, and quantum, up to your approved limit., • Demonstrate a customer focused mindset and achieve cost-effective claim resolutions, tangibly seen through claims outcomes and litigation management., • Demonstrate best practice adherence, consistently achieving audit benchmark and/or above. Ensure claims file data is accurate at all times., • Contribute to ensuring the Department’s Key Performance Targets are met and that own objectives are achieved, • Support the Claims Manager and claims team on an ongoing basis and work closely with underwriters providing feedback on claims issues, wording and market trends., • Proactively identify and review suspect/fraudulent claims on a consistent basis in line with company' internal requirements., • Demonstrate a customer focused mindset and achieve cost-effective claim resolutions, tangibly seen through claims outcomes and litigation management., • Support business strategies in minimising indemnity exposure and mitigating vendor and legal expense. What you'll need to succeed • Proven experience in handling third party motor claims including personal injury claims, third party property damage and credit hire claims (later optional), • Good understanding of the end to end claims procedures along with knowledge using claims systems including MOJ & OIC portals, • Demonstrate strong communication skills, both written & verbal, in managing various stakeholders (customers, panel lawyers, brokers etc), • Detailed working knowledge of the legal and regulatory environment within which such motor claims are handled., • Proven ability to make the right decisions on legal liability; damage assessment and assessing the need for investigation or rehabilitation., • Strong policy language and interpretation skills for accurate indemnity decisions At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike. Enjoy Benefits That Take Care Of What Matters At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family. Reimagining insurance to make a bigger difference to the world American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become. Welcome to a culture of inclusion We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations. AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to . Functional Area CL - Claims AIG Europe S.A. (U.K. Branch) & American International Group UK Ltd

Overview Quality and Risk Manager The Sloane Hospital 37.5 Hours & Permanent Salary: Up to £50,000.00 per year (depending on level of experience, training and qualification) ___ in Kent is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country. We have an opportunity for a Quality and Risk Manager to join their team of staff in the Quality Assurance department. This is a full-time role for 37.5 hours a week. The role holder will be required to cover a flexible shift pattern. Duties Of This Role Include • Lead and coordinate the hospital’s quality and governance functions, ensuring delivery of safe, high-quality patient care in line with CHG and national standards., • Champion a culture of safety and quality, raising awareness of governance frameworks and supporting staff to understand and implement key regulatory requirements., • Develop, review, and improve clinical governance systems, policies, and procedures across the hospital., • Prepare the hospital for CQC/HIS/HIW inspections, working with department leads to collate evidence and implement proactive improvement measures., • Coordinate responses and action plans following inspections and audits, ensuring outcomes are tracked and completed within required timeframes., • Support the hospital in achieving and maintaining a 'Good' or higher regulatory rating., • Ensure all incidents and complaints are logged and closed in accordance with CHG policy timeframes., • Support and lead incident investigations, including Root Cause Analysis (RCA), ensuring outcomes are shared and actions embedded. Applicants Should Meet The Following Criteria • Previous experience in the healthcare industry, with a background in governance or risk management., • Strong knowledge of clinical governance, CQC/HIS/HIW standards, and national quality frameworks., • Experience conducting complex investigations, including Root Cause Analysis (RCA)., • Excellent interpersonal and communication skills with the ability to present and educate confidently., • Proven ability to facilitate change, lead projects, and work collaboratively across teams., • Relevant health-related qualification and evidence of ongoing professional development., • Strong data analysis and report-writing skills with an eye for identifying trends and driving improvement., • Experience working in an independent healthcare setting., • Qualification or training in quality improvement methodologies (e.g. Lean, Six Sigma)., • Familiarity with governance platforms or incident reporting tools used in healthcare. Salary & Benefits Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including: • 25 days holiday per year + bank holidays, increasing to 30 days with service, • Management Bonus Scheme, • Private Pension Scheme, • Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions, • Friends & Family Hospital Discounts, • Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay, • Non-contributory life insurance, • Staff engagement hub with access to discounts and extensive rewards and voluntary benefits, • Access to resources, tools and services to support your wellbeing, • Employee recognition programmes, • Industry leading training and development opportunities …and much more! Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles…and more. We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture. To find out more about the Circle Health Group Philosophy: ___

About Straumann Group Straumann Group is a global leader in dental solutions, dedicated to empowering dental professionals to deliver the highest standards of patient care. We offer a comprehensive range of products and services that include dental implants, restorative products, and digital solutions. Our commitment to innovation, quality, and customer service sets us apart in the dental industry. Role Overview We are seeking a dynamic Key Account Manager to join our Enterprise Solutions team in the UK. This role is critical in driving the growth and success of our solutions within large chains of dental practices. The ideal candidate will have a strong background in consultative selling, stakeholder management, and C-Suite relationship management. Key Responsibilities • Client Relationship Management, • Build and nurture strong relationships with key accounts in the dental industry., • Act as the primary point of contact for key clients, addressing inquiries, issues, and feedback promptly and professionally., • Develop and maintain strategic relationships with dental practitioners and specialists to increase efficiency and customer satisfaction., • Business Development, • Identify opportunities for business expansion within existing key accounts., • Engage with C-Suite executives to build strategic relationships, understand their business challenges, and position Straumann as a trusted partner in achieving their business goals., • Negotiate directly with large purchasing organizations to acquire them as customers and gain market share., • Pursue new business opportunities by mapping and understanding the dentistry market in the UK., • Strategic Account Planning, • Develop and implement strategic account plans aligned with company objectives and client needs., • Develop comprehensive and measurable business plans for each Key Account (i.e., set clear objectives, targets, and KPIs for each key account)., • Execute, measure, and review the progress of business plans, making recommendations for improvement., • Collaboration and Communication, • Work closely with internal departments such as sales, marketing, product development, and customer support to ensure alignment in delivering exceptional customer experiences., • Communicate effectively with clients and internal stakeholders, providing regular updates, reports, and presentations., • Coordinate and participate in meetings, events, and conferences to represent the company and promote its products and services., • Technology Integration, • Advocate for and facilitate the adoption of advanced dental solutions (e.g., practice management solutions, workflow solutions, other digital innovations) within customer operations., • Market Knowledge, • Stay abreast of industry trends, competitor activities, and market conditions to effectively position Straumann’s solutions and drive competitive advantage. Qualifications • Sales Experience: Proven track record in sales, particularly in a consultative selling environment. Experience in selling to large enterprise customers is highly desirable., • Consulting Experience: Ability to provide strategic advice and insights to customers, helping them to optimize their practice operations and improve patient outcomes., • Stakeholder Management: Excellent interpersonal and communication skills with the ability to manage relationships at all levels, including C-Suite executives., • Technologically Proficient: Strong understanding of practice management solutions and other relevant technologies. Ability to effectively communicate the benefits and integration of these solutions to customers., • Results-Driven: Demonstrated ability to achieve sales targets and drive business growth through effective account management and business development strategies., • Industry Knowledge: In-depth understanding of the dental industry, including market dynamics, regulatory environment, and key players is desirable., • Education: Bachelor’s degree in Business, Marketing, or a related field. Advanced degree or professional certifications are a plus. What We Offer • Competitive salary and performance-based incentives., • Comprehensive benefits package, including health insurance and retirement plans., • Opportunities for professional development and career advancement., • A collaborative and innovative work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. 19444

Full Time 40 hours DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining our Auto Services team you’ll become a part of a network of repair centres with one simple mission. To deliver high-quality repairs as quickly and efficiently as possible for our more than 100,000 customers. As we look to the future, you can look to yours too. From technical capability to customer relations, here you’ll find a place where you can really thrive. We’ve got this! What You'll Be Doing As a CSA/Office Administrator, we want you to bring your previous experience to the team. You'll need to demonstrate your experience dealing with our customers as you will be the first point of customer contact for the DLG Auto Services collaborating with our customers and the respective claims and internal functions to our own high standards.as well as working to meet our customer's needs. If you love to stay busy this role is really for you. • You will deliver high levels of customer contact and communications throughout the vehicle repairs., • Provide Service Level Agreements, ensuring customers are contacted regarding repairs, • Identify, own, and handle the risks involved in running our business appropriate to role, following the Direct Line Group risk framework'., • You will be accountable for your individual performance and also contributing to site performance. What You'll Need This role is 40 hour a week contract reporting to the Office Manager The future is exciting now the technologies used in Body Shops are evolving every day, which is really helping us re-shape vehicle repair industry. That's why we're excited to grow our teams and looking for people to join us as an Office Administrator All roles are at the heart of our Auto Services business and you'll need be enthusiastic, upbeat and committed to delivering the best repair service. We would like you to have had previous experience in a similar role with the following skills: • 1+ years of experience in a customer service role As you can imagine Health and Safety and working to industry standards is important to us. We always ensure our teams and customers safety at each stage of the repair process, ensure tasks are carried out in compliance with Health and Safety and following Audatex estimates, observing DLGAS ways of working and BS10125 procedures. Who You'll Work With We know you've heard this all before, but the culture here at DLG really is something else. We embrace our individuality – you'll see it in the way that we think and work, it's all about ensuring you can enjoy making a contribution, have some fun and be yourself in every aspect. We encourage each other to be the best we can be: no opinion goes unheard, no achievement goes unrecognised, and no idea goes unknown – we even reward you for them! We encourage our people to work together, aim higher and to be the best they can be – for customers, colleagues and the business. It's an indefinable "DLGness" that makes us who we are, and we'd love for you to be a part of it. Benefits We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle: • 9% employer contributed pension, • 50% off home, motor and pet insurance plus free Green Flag breakdown cover, • Additional optional Health and Dental insurance, • EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way., • Generous holidays, • Buy as you earn share scheme, • Employee discounts and cashback, • Plus, many more We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live Be yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you

Job Opportunity: Hospitality Trainer (Contract) Location: UK Wide Contract Duration: January 2026- Mid February 2026 (with potential for extension) Rate: Competitive day rates based on experience + £60 per travel day (where applicable and pre-agreed) + 25ppm mileage Do you love the hospitality industry but would prefer to have weekends off? Would you like to work on projects which means you are still in the industry every day but working 8 hour shifts on some of the biggest hospitality tech projects in the UK? We're looking for an experienced Hospitality individuals to support a nationwide training rollout on new hospitality systems. Contract Dates: January 2026 - Mid February 2026 Shift Pattern: 4 shifts per week (Mon-Thurs or Tues-Fri), 8 hours onsite plus 1 hour travel either side, with a 1-hour unpaid lunch break Travel: Extensive UK travel required, including regular overnight stays Responsibilities • Deliver engaging training sessions on new EPOS systems, • Provide Go Live support, including basic configuration, technical assistance, and troubleshooting, • Previously worked in hotels, pubs or restaurants as an assistant manager, bar person or waiter/waitress, • Passionate about training, • Professional, approachable, and customer-focused, • Experience with Aztec systems (desirable), • Strong interpersonal skills and ability to build rapport, • Day Rate: Variable based on experience, • Travel Days: £60 per day (subject to travel policy), • Mileage: 25ppm, • Accommodation: Hotels arranged in advance, with meal allowance, • Expenses: All travel-related costs (parking, tolls, congestion charges) are claimable, • Contract Type: Outside IR35 (via umbrella or Ltd company)