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Infrastructure Support Manager Remote options available - EMEA travel required The successful candidate will play a pivotal role in managing a fast-paced Shared Services IT Infrastructure operation across EMEA. This is a highly visible position within the organization - one that requires both technical expertise and strong people leadership. You will directly oversee local support team leaders and their teams across multiple EMEA branch offices, ensuring consistent service excellence while driving best practices and process standardization across regions. The role involves regular and sometimes significant travel within EMEA and offers the opportunity to make a tangible impact in shaping a future-proof Service Desk and Infrastructure landscape. Key Responsibilities * Lead and develop regional IT support teams across multiple EMEA sites. * Take ownership of: * ITSM (ServiceNow) - process ownership and optimization * Infrastructure Monitoring Escalation (SolarWinds) * Desktop/Software Deployment (SCCM) * Client Patching Operations & local SecOps * Establish and refine supporting processes to future-proof the EMEA Service Desk model. * Ensure Service-Desk best practice and operational excellence across multiple cultures and geographies. * Act as a bridge between business and technology - translating complex environments into clear, actionable solutions. Key Technical Skills & Experience * Proven experience in Service-Desk Standardization and Best Practice * ServiceNow ITSM (preferred) or similar ITSM tools * SCCM (preferred) or comparable deployment platforms * Vendor/Procurement & Client Management * Client Patch Management and basic SecOps understanding * Windows 10/11 Client Support expertise Personal Attributes * Experienced in working within truly international teams * Strong soft skills and emotional intelligence * Calm under pressure; resilient in high-intensity situations * Proactive, pragmatic, and solutions-oriented * Outstanding communication skills * Flexible, adaptable, and driven * Ability to explain complex technical issues in clear, business-friendly terms Infrastructure Support Manager Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

Summary: My client has an exciting opening for a Senior Editor to join our Content team, to lead and drive the growth and delivery of content for our international brand – European Pharmaceutical Review. The successful candidate will be responsible for defining, developing and leading the multi‑platform content strategy for European Pharmaceutical Review. Ensuring content quality meet the highest editorial standards to drive engagement and reinforce brand credibility to our audience of technical decision makers within the pharmaceutical industry. Working closely with sales teams on client pitches and providing in‑house market expertise to shape client solutions as a trusted advisor. International travel is requirement to remain embedded within the industry, tracking developments and guide the brand in line with industry change. A minimum of 5 years’ experience at Editor level in a pharmaceutical and business-to-business publishing environment is essential. A scientific degree is not essential but would be advantageous. Key Responsibilities: • Be a brand ambassador within in the industry and maintain a wide, accurate network of contacts., • Define and lead multi‑platform content strategy—including web, print, multimedia, reports., • Develop and deliver event programmes, including securing keynote speakers and managing content for large live events., • Commission, edit, and oversee all brand content, ensuring high quality, expert contributors, and grow print and digital audiences., • Maintain a digital‑first approach by driving daily news output and weekly features that grow reach, users, SEO performance, and subscribers., • Produce and manage the annual content calendar to support sales, enhance engagement, and drive subscriber and revenue growth., • Collaborate with commercial and marketing teams on pitches, client solutions, and using data insights to improve content., • Ensure the delivery of strategic direction for the team, including OKR’s & KPIs, execution, reporting, tracking/ monitoring and continuous evolution of objectives., • Represent the brand at events in the UK and worldwide., • 5+ years’ experience in developing and managing content strategy for a B2B pharmaceutical brand/ title., • Proven B2B editorial experience, producing insight-driven journalism., • 5+ years’ experience in people management, development of people and ensuring high-performance., • Degree in a scientific subject, journalism, communications or a related field, or related work experience., • Excellent communication and organisation skills, • Strong proofing / subbing skills /attention to detail., • Excellent IT skills – Microsoft Office is essential, including Word and Excel. Adobe creative packages would be advantageous but not essential. Company Benefits: We are committed to ensuring everyone feels included, valued and appreciated and we offer a supportive, flexible working environment, amazing opportunities for personal and professional development. Other benefits also include: • Hybrid working (2 days in the office), • Pension contribution, • Free car parking, • Benefits platform with discounts, wellness and engagement tools, • Christmas closure, • Company events

Purpose of role You will recruit high-growth London-based scaleups in Fintech and Cyber Security, ensuring that their business needs and challenges are understood, and then identify, create and deliver appropriate opportunities and support that will enable them to scale and win international business, ultimately leading to jobs created and gross value added (GVA) to their business and the London economy. You will be working with and supporting the Founders/CEOs/C-suite executives at these scaleups and will be required to build trust quickly and move at pace. You will develop and manage key relationships, and create collaboration opportunities internationally, to deliver tangible and appropriate opportunities. Strategy • You will have responsibility for achieving your targets as agreed with the Senior Trade Manager, but not limited to: Clients Supported, NPS, GVA, New Jobs Created, and International Business Wins., • Identify, nurture, and manage engagement with key influencers and stakeholders in the Fintech and Cyber Security ecosystems, internationally and in London, to build London & Partners’ reputation in the ecosystem and for the benefit of the companies and partners we work with. Delivery • Delivering KPIs for London & Partners to contribute towards the overall Directorate target. o Conducting diagnostics with companies to identify barriers and challenges they face when expanding internationally/exporting o Leading in helping scaleups develop the strategic capability and capacity to compete effectively in international markets o Providing knowledge that assists companies in international expansion to new markets. o Providing connections to networks, including but not limited to, corporate stakeholders and potential users/buyers, investors and VCs, and strategic partners. • Responsible for the delivery of the sector trade missions (delegations) globally: identifying the needs of companies within this sector and their priority target markets and stakeholders, develop curated, high-impact trade mission agendas (potentially) working with colleagues in our market teams to do so), and collaborating with key corporates, investors, and stakeholders in that market. These trade missions (1-2 per year in general) may require travel with the delegation of 10+ scaleups to the international market., • Represent the Grow London Global team and London & Partners at business events, where required, and with flexible hours of work as some events are in the mornings and evenings., • Ensure all KPIs for the programme are set and measured appropriately to track data and results ., • Follow London & Partners compliance and project management processes, including accurate recording of data on the CRM and participating companies’ forms in accordance with L&P and GDPR., • Excellent relationship building and management skills - ability to connect, engage and influence corporates, investors, partners, SMEs, business mentors, and colleagues., • Creative and critical thinking and problem-solving skills, including the ability to identify and initiate new processes and procedures. Ability to develop innovative ideas and solutions to meet plans, challenges and objectives., • Effective, clear, and culturally-flexible communicator in written, verbal, and multi-threaded mediums., • Able to manage and deliver complex projects and programmes of work, within available resources, measuring and monitoring performance throughout., • Work effectively as part of a team, and autonomously as an individual contributor, including in multicultural settings., • Comfortable working at pace with flexibility, across various streams of work concurrently, amidst ambiguity, driven by a strategic and target-driven mentality., • IT: Experience using the Microsoft Office suite of products is necessary, and competence using the CRM Salesforce and Docusign would be an advantage. Competencies: • Good track record of success in managing a portfolio of companies, or equivalent client relationships, and meeting targets, • Strong experience delivering business support and understanding of the challenges small-to-medium-sized high-growth businesses face., • Excellent understanding of international trade, the challenges businesses encounter when internationalising, and how to support them to overcome those., • Knowledge or appreciation of the Fintech and Cyber Security sectors, the Financial Services sector and the London ecosystem, plus an ability to learn rapidly and often., • Experience in public speaking, including presenting and moderating, and efficient networking., • Experience in high-impact event and activity curation and management to meet the needs of the ecosystem and scaleups., • An existing network in the Fintech & Cyber Security, Financial Services, or VC sectors would be an advantage., • Previous experience of working with international markets or an existing relevant network in international markets would be an advantage., • Experience in cross-business working and ecosystem development to achieve challenging goals., • ? Competitive Salary: We value your contributions and ensure you are rewarded accordingly., • ? Learning & Development Opportunities: Continuous growth is at the heart of our culture, with ample opportunities for professional development., • ? Strong Culture of Belonging: We foster an inclusive environment where every team member feels valued and supported., • ? Various Networks for Staff: Connect with like-minded colleagues through our numerous staff networks., • ? Competitive Pension Scheme: Secure your future with our robust pension plan., • ? Networking Opportunities: Expand your professional network within your chosen field., • ? Geopolitical Insights: Gain unique perspectives on global economic and political trends., • ? Hybrid Working Arrangement: Enjoy the flexibility of working both remotely and in-office., • ✈️ WorkFlex: Take advantage of opportunities to work abroad and experience different cultures. London's diversity is its biggest asset. At London & Partners, we aim to ensure our workforce reflects the diversity of the city that we promote. We encourage applications from people of any age, gender, ethnicity, sexual orientation or assignment, faith or disability. We also appreciate that many people require flexibility in their working patterns and encourage you to talk to us at interview about any flexibility you may need, be it full-time, job-share, or part-time. We encourage applications from all sections of the community. Disclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.