Shift Manager
2 months ago
London
SHIFT MANAGER JOB DESCRIPTION
We are looking for a proactive and results-driven Shift Manager to join our leadership team. As a Shift Manager, you will be trained to perform all the responsibilities of a Team Member while also
managing the daily operations of the restaurant in the absence of the Store Manager. You will play a critical role in ensuring the smooth operation of the restaurant by maintaining company standards in areas such as product preparation, customer service, team management, and financial
accountability. If you are an enthusiastic leader with a passion for service, this role offers great opportunities for growth and development. Key Responsibilities: - Team Leadership: Oversee daily restaurant operations, guiding and directing Team Members to
ensure a seamless workflow. - Employee Supervision: Train, motivate, and coach Team Members to perform at their best. Assist
in the onboarding and development of new staff. - Shift Management: Coordinate team schedules, manage shift changes, and handle employee
breaks while ensuring the restaurant runs smoothly. - Operational Excellence: Execute all Team Member tasks when needed, including food preparation
(grill, fry station, beverages), order accuracy, cleaning, and customer-facing services. - Customer Experience: Maintain a high standard of fast, accurate service, ensuring every customer
has a positive experience and all food meets company standards. - Inventor; Ordering: Assist the Store Manager in managing inventory levels, placing orders, and
ensuring supplies are adequate for daily operations. - Store Maintenance: Ensure the restaurant is clean, organised, and maintained according to health
and safety regulations. - Reporting; Accountability: Complete shift summary reports, track performance, and contribute to
financial responsibilities such as cash handling and deposits. - Recruitment Support: Help the Store Manager with hiring tasks, including recruiting, interviewing,
and selecting qualified candidates. What We’re Looking For: - Proven leadership and team management experience. - Excellent problem-solving and communication skills. - Strong multitasking abilities, especially in a fast-paced environment. - Passion for providing excellent customer service. - Attention to detail in maintaining high standards of cleanliness and food quality. - Ability to stay calm and organised during peak hours
