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The Role \n On behalf of our client, we are seeking a Customer Contact Advisor to join their team in Manchester. Reporting to a Team Manager and supported by a Team Coach, you will work on behalf of the firm’s clients to assist customers facing mortgage arrears and potential repossession. \n This role requires active listening, empathy, and careful investigation of each customer’s circumstances to identify practical solutions that help keep them in their homes. You will be the primary point of contact, guide customers through the litigation process, explain financial responsibilities, and present the most appropriate options. The position offers a hybrid, flexible working approach within a dynamic, award-winning legal services environment. \n Responsibilities will include \n\n • Work on behalf of our client’s clients to support customers behind on mortgage payments and at risk of repossession.\n, • Use active listening and empathy to build trust and encourage customers to share financial or personal difficulties.\n, • Investigate each case to identify the causes of arrears and assess short-term and long-term challenges.\n, • Present suitable solutions aimed at avoiding litigation and helping customers remain in their homes.\n, • Explain customers’ financial responsibilities and guide them toward the best available options.\n, • Collaborate with a Team Manager and Team Coach who provide one-to-one management and coaching support.\n, • Maintain accurate records of interactions and outcomes in line with compliance and data protection standards.\n\n \n The Person \n The ideal candidate is a highly empathetic communicator with a strong customer-service mindset and a genuine passion for helping people navigate financial difficulties. \n\n • Effective telephone communication skills, with the ability to empathise and manage emotive conversations.\n, • Proven experience in credit control, customer service, or account management within a financial or professional services setting.\n, • Strong relationship-building skills to establish rapport and gain customer trust quickly.\n, • Ability to analyse customer situations, identify root causes of arrears, and propose appropriate solutions.\n, • Team-player attitude with a willingness to receive coaching and collaborate with managers.\n, • \n\n The Hours \n Full-time, Monday to Friday, 9 – 5 pm \n \n The Salary \n £28,800 – £30,000 \n \n The Benefits \n\n • 25 days annual leave, increasing to 30 days based on length of service, plus bank holidays.\n, • Private medical insurance covering health, dental, and vision.\n, • Flexible benefits scheme offering a range of lifestyle and wellbeing options.\n, • Hybrid working model to support work-life balance.\n, • Professional development opportunities within a fast-growing, award-winning firm.\n, • Supportive team culture with regular coaching and mentorship.\n, • Travel assistance and parking provisions for office commuters.\n, • \n\n The Location \n Central Manchester (no car parking) , with hybrid working available after training and probation

Tax Investigations Manager | Manchester | Hybrid | Competitive Salary + Benefits\n I am working with a range of leading professional services and accountancy firms across Manchester, including Big Four, Top 20, Top 50 and specialist boutique practices, who are looking to appoint experienced Tax Investigations Managers to join their growing Tax Disputes and Investigations teams. These opportunities are ideal for ambitious tax professionals looking to progress their career within the professional services industry, working with respected firms that advise a diverse client base on complex and high-value tax investigations and disputes. The Opportunity\n Based in Manchester, these roles provide the opportunity to work on challenging and high-profile tax matters, advising clients through complex interactions with HMRC and helping them navigate sensitive tax investigations from start to resolution. You will work with a varied client portfolio, including private clients, owner-managed businesses, large corporates and international organisations, while collaborating with experienced Partners and senior tax specialists on complex cases. Key Responsibilities\n\n • Managing a portfolio of complex HMRC enquiries, investigations and tax dispute matters.\n, • Advising clients on investigation strategy, disclosures and settlement negotiations.\n, • Preparing technical submissions, reports and correspondence.\n, • Building trusted client relationships and acting as a key point of contact.\n, • Supporting Partners and Directors on complex tax controversy engagements.\n, • Reviewing technical work and supporting junior team members.\n, • Contributing to the continued growth and development of the tax investigations practice.\nAbout You\n I am keen to speak with professionals who have: \n\n • Experience in tax investigations, tax disputes, tax controversy or HMRC enquiries.\n, • ACA, ACCA, CTA qualification or equivalent experience.\n, • Strong technical knowledge and the ability to apply it in a commercial environment.\n, • Experience managing complex client engagements.\n, • Excellent communication and stakeholder management skills.\n, • Experience mentoring and developing junior colleagues.\nWhy Consider These Opportunities?\n\n, • Access to opportunities across leading Big Four, Top 20, Top 50 and specialist boutique firms in Manchester.\n, • Exposure to complex, interesting and high-value tax investigations.\n, • The opportunity to work alongside some of the UK's leading tax specialists.\n, • Clear progression pathways through to Senior Manager, Director and Partner level.\n, • Flexible and hybrid working arrangements.\n, • Competitive salary packages and comprehensive benefits.\n\n If you are an experienced Tax Investigations, Tax Disputes or Tax Controversy professional considering your next career move within the Manchester professional services market, I would welcome the opportunity to have a confidential conversation and discuss the opportunities currently available. Please get in touch for further details.

Job Advert: Project Manager Sector: Nuclear Location: Heysham 1 & Heysham 2 Salary: £65,000 - £75,000 Hours: 36.5 Job Type: Full-time About Us: We are a specialist services provider committed to delivering innovative and sustainable engineering solutions. We pride ourselves on fostering a collaborative and dynamic work environment. Join us and be part of a team that values excellence, safety, and teamwork. Role Purpose: As a Project Manager, you will lead and manage project delivery from design through to handover. This role requires strong leadership of a multi-disciplinary team and facilitation of strong links with other teams within and external to the project. Benefits: • Additional leave, • Employee discount, • Health & wellbeing programme, • Life insurance, • Private medical insurance, • Referral programme, • Sick pay, • Work from home Key Responsibilities of a Project Manager: • Manage all aspects of the construction programme, ensuring successful completion and exceeding contractual obligations., • Identify risks and opportunities, optimizing project delivery with key stakeholders., • Assess the feasibility of designs and ensure timely production of feasible designs., • Develop and lead the supervisory and engineering team, fostering a collaborative and high-performing environment., • Monitor and manage construction budgets, ensuring financial targets are met., • Champion a culture of Zero Harm, setting and managing HS&E targets and KPIs., • Implement systems for a Right First-Time approach and ensure compliance with standards and regulations., • Collaborate with clients to understand project requirements and present technical solutions. Qualifications and Experience of a Project Manager: • Practical understanding of all engineering disciplines., • HNC/NVQ qualifications in an appropriate engineering discipline., • Experience in a collaborative working environment., • Management experience in construction operations, including phasing, contingency planning, testing, and handover., • Strong commercial awareness and technical knowledge., • Leadership and management skills with a collaborative leadership style., • Strong work ethic, decision-making ability, communication, and problem-solving skills., • CSCS Card and SMSTS qualification., • Substantial experience in H&S Management, including method statements, accident/incident investigation, and current H&S legislation., • Experience in resource allocation and upskilling., • Understanding of Organisational Business Management Systems and processes., • Ability to set targets in line with budget and commercial requirements., • Financial forecasting, tracking progress against program, and identifying elements for cost recovery., • Working knowledge of standard contracts. Desirable Qualities of a Project manager: • Proven track record in managing and leading teams, recruiting talent, mentoring, and developing team members., • Local and sector knowledge for supply chain and external contacts., • Successful track record in making independent, objective judgements., • Holds a current driving license. Why Join Us? Be part of a team that values collaboration, innovation, and excellence. We support your growth and development, offering a wealth of opportunities across all sectors and parts of a project life cycle. For more information on how to apply, please contact Kyle Young on + --- Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.

Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us. Start here. Grow here. Our Highways & Infrastructure team, within our Transportation business line, have a vacancy for an Regional Director / Technical Director with experience in leading the delivery of transportation engineering schemes in our Belfast office. You will be joining our team who are recognised as market leaders in the delivery of major road infrastructure, public transport, rail, greenways and active travel, and that has a track record of delivering high profile and impactful projects across the country. The successful candidate will be joining a growing team of over 70 Highways staff in Ireland that are actively involved in the delivery and services to a range of both local and national clients, with projects at all phases of delivery over the next few years. You will be part of the supporting management team for the wider Ireland transportation team of over 150 staff. You will have a proven team leadership, business development, project delivery and business management experience within a commercial environment. The role would suit a self-motivated individual looking to advance their career in a dynamic team. In addition to delivering work within the local office the role will involve working with other AECOM teams in the UK and Ireland. We are therefore seeking candidates who are able to work flexibly across other AECOM offices as projects dictate to support the wider business. Current & Upcoming Projects: RoI Major Transport Projects • N4 Mullingar to Longford, • M21 Adare Bypass, • Carlow Southern Relief Road & Multi Modal Transport Corridor, • N3 M50 to Clonee & the N3 Bus Priority and Active Travel Scheme NI Major Transport Projects • A24 Ballynahinch Bypass, • Newry Southern Relief Road Asset Management and Renewals • TII Standards Commission - Network Asset Management and Maintenance Framework, • DBFO1 Package 1 Northern Ireland - Technical Advisory Services Greenways and Active Travel • Extensive greenway programme for TII and Local Authorities across the country, including Lough Key Greenway in Roscommon, three major greenways in West Cork, the Galway to Oughterard Greenway, and five major greenways in Donegal, (>300km), • Large scale complex urban scheme and public realm schemes for Local Authorities across the country. Public Transport • Large scale bus infrastructure design projects and bus infrastructure programmes for the National Transport Authority Energy Transition • Major HV Cabling and Sub Station projects for Eirgid and ESB, including Rinawade (Liffey Park) GIS, 110kV GIS Substation Kilcarbery, Co. Dublin, and 110kV AIS Substation Clonfad, Co. Meath, and Tuam MV off load + 38kV Onshore Cable Installation –(Cloon, Galway ), • Civils input and associated co-ordination for multiple solar farms and windfarms and their associated grid connections, for example the Wexford Hub Solar Farm (33kV and 110KV Cable Installation), • Support and development of CoP for various cabling civils specifications for Eirgrid Here’s what you’ll do: • Deliver: The Highways team are responsible for the full lifecycle delivery of projects aimed at improving our streets and places for local authority clients across Ireland. We provide feasibility, concept, preliminary and detailed design, community engagement, project delivery and construction management services on a wide range of multi-discipline transportation projects. In addition, we support other AECOM business lines where their projects have a specialised transportation interface., • Oversee: You will be responsible for the appointment of competent discipline lead engineers for technical delivery. Plan and develop engineering tasks concerned with unique problems. This involves exploration of subject area, definition of scope and selection of problems for investigation and development of novel concepts and approaches., • Provide Expertise: Offer technical knowledge and expertise to the design team on all aspects of multi-disciplinary projects, from conceptual phases to implementation., • Ensure Quality: Working through the complexities of our Transportation projects, you will hold our clients’ hands and overcome problems in unison when they inevitably arise. Provide Health, Safety and Wellness leadership to the district team consistent with AECOM’s safety policies and procedures to deliver a safe and healthy working environment for the project team members., • Collaborate: Leading a team of multi-disciplinary engineers to deliver integrated designs and building effective relationships with our technical teams and Clients. Key Responsibilities: • Develop sound client relationships, being alert to commercial opportunities, identifying emerging opportunities and developing strategies to fully exploit them., • Following successful accreditation on the AECOM project management system act as a Project Director and Project Manager including monitoring financial performance. Comprehensive training on AECOM’s project management system will be provided., • Ensure Technical content and quality of output produced is in line with the project brief., • Support and monitor team skills and ensure they are up to date with current best practice, techniques, and innovation., • Manage career progression of line reports and support with recruitment, • Support senior management of the Transportation team and deputising for the key Directors in Ireland as required., • Development of Client relationships through business development being the key point of contact for meetings and liaison., • Prepare detailed proposals, client briefs and fee proposals and contribute to or lead bids., • Establishing strong working relationships with other internal teams across AECOM’s business lines including Streets, Planning, Structures, Water, Power, Landscape. Ready to push the limits of what’s possible? Here’s what we’re looking for: • A successful track record of relevant experience in the management and delivery of complex civils engineering and/or transport engineering projects, particularly sustainable infrastructure projects and roads/traffic engineering projects., • Experience in associated design standards for roads and active travel in the UK and Ireland., • A good working knowledge of the forms of contract used by clients on the island of Ireland, including the New Engineering Contract and the Government Construction Contracts Committee Public Works Contract., • Commercial acumen in relation to the management of opportunities and risks on projects contracts. Preferred Qualification: • Relevant degree and will have Chartered status along with membership of a professional institution or ability to achieve similar if moving for other jurisdictions. We celebrate diversity, including neurodiversity, and believe it enriches our team. We welcome applications from all backgrounds and abilities. If you are an applicant with a disability that requires reasonable accommodation to complete the application process, please contact us at _ At AECOM, we value everyone's unique contributions and perspectives. If you meet some of the requirements above or have transferable skills you believe would benefit us, we would be delighted to hear from you! Interested in the role or curious about life at AECOM? Follow us on LinkedIn, Facebook, Instagram, and YouTube to explore our AECOM voices, employee stories, latest projects, and much more! For further information about the role, reach out to the recruiter on LinkedIn Siobhan Osborne About AECOM AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM. Freedom to Grow in a World of Opportunity You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed. You will help us foster a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients. AECOM provides a wide array of compensation, benefits and well-being programs to meet the diverse needs of our employees and their families. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too. Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours. We are a Disability Confident Employer and will offer an interview to applicants who have a disability or long-term condition, who meet the minimum/essential criteria for the role. Please let us know using this email address _ if you would like to apply through the Disability Confident Interview Scheme. All your information will be kept confidential according to EEO guidelines.

Hi, we’re MoonPay. We’re here to onboard the world to the decentralized economy. Why?Because crypto and blockchain aren’t just technologies—they’re tools for global financial empowerment. They give people control over their money, their digital assets, and their future, unlocking opportunities that traditional systems have kept out of reach. What we doAt MoonPay, we’re building the infrastructure that powers this new financial system. We make it easy for anyone, anywhere, to buy, sell, and trade crypto using everyday payment methods like cards, Apple Pay, PayPal, Revolut and Venmo. We provide simple tools to send, receive, and manage stablecoins, so anyone can participate in the crypto economy confidently. Trusted by nearly 30 million customers and over 500 companies, our secure, enterprise-grade platform is driving mainstream crypto adoption worldwide. We collaborate with innovative brands and projects to build secure, scalable solutions for a blockchain-powered future. And we’re committed to doing it right—fully licensed in the U.S. and regulated across the UK, EU, Canada, and Australia—because trust and compliance are non-negotiable. But we’re just getting started. We’ve launched a consumer app that makes crypto accessible, intuitive, and usable for everyone, and it’s growing fast. We’re iterating every day to make it the best it can be. If you believe financial freedom should be for everyone—if you believe in building a fairer, more open financial system—we want you with us. To build systems that benefit all, we need contributions from all, regardless of background. Come build the future of payments and the decentralized economy with MoonPay. Let’s make financial freedom and autonomy the new normal. ✍️ About the Opportunity The Financial Intelligence Unit (FIU) is responsible for safeguarding the MoonPay platform against financial crime and money laundering activities. Leveraging advanced analytics and blockchain tracing tools, it collects and analyses huge volumes of data to identify potentially suspicious activities. The team collaborates with regulatory bodies, preparing & submitting Suspicious Activity Reports (SARs) and sharing intelligence to combat financial crime. The FIU Analyst will directly support the Financial Intelligence Unit (FIU) to ensure the business operates in accordance with all legal and regulatory requirements and all Group standards relating to anti-money laundering and counter terrorism financing. This role will be responsible to conduct transaction monitoring reviews to ensure efficient monitoring and detection of potential money laundering, terrorist financing, or illicit activities and escalate such activity for additional review. In addition, this role will work independently and closely with the FIU Director and Sr FIU Director, Regional Lead, Team Lead, and/or applicable Head of Compliance in international operational jurisdictions to ensure that all AML related matters are addressed in a timely fashion and in accordance with MoonPay's Compliance policies and procedures. • Utilize the transaction monitoring and/or blockchain analytics solutions to independently analyze and assess activity or patterns of activity that do not commensurate with the customer’s profile or expected behaviour., • Review blockchain wallet screening as well as KYT alerts and/or investigations to include on-chain activity to determine if the customer activity presents risk indicators., • Independently conduct open source searches as applicable to the relevant customer(s), counterparties, and/or transactional activity., • Analyze transactional activity, along with information collected through internal systems, blockchain screening tools, and open sources and use sound judgment, decision-making skills in making reasonable and well supported alert dispositions with adequate conclusions., • Prepare clear and concise alert and/or case dispositions of potential suspicious activity detected for a Suspicious Matter Report (SMR) consideration., • May be required to draft Suspicious Matter Reports (SMRs)Discuss potentially unusual findings with the Team Lead, Sr FIU Manager, Head of FIU, and/or appropriate Head of Compliance to determine the proper course of action., • Ensure that transaction monitoring alerts, case investigations and SMRs are completed/submitted within the established deadlines and SLAs., • Previous working experience in Financial Crime/Compliance analytical / investigations role(s), for at least 2 years, preferably in TM/FIUACAMS / ACFCS or ICA accreditation, • Experience with blockchain analytics solutions (Chainalysis, TRM, Elliptic, CipherTrace, Scorechain), • Strong problem-solving skills and attention to detail, • Ability to handle shifting priorities and thrive in a dynamic environment., • Comfortable to work independently and upskill on new tools and technology., • Team player with good communication skills, with the ability to explain technical concepts clearly to different audiencesFluent in English, • Prior experience working in a fast-paced fintech/cryptocurrency company, • Blockchain analytics solution certifications (Chainalysis, TRM, Elliptic, CipherTrace, Scorechain), • Proactive, “can-do”, collaborative approachSolution orientated, • Ability to demonstrate a practical approach to alert processing / analysis, • Ability to feed rule / investigation output back into AML Programme, • Interested in cryptocurrency, blockchain and financial crime detection.What you will be working with/on… You will be at the forefront of safeguarding MoonPay against financial crime. In this role, you'll be working in the FIU as an operational team member to review and resolve financial crimes alerts on a day-to-day basis and conduct Financial Crime Investigations. In addition, you will be responsible for escalating suspicious activity, and, if applicable, preparing suspicious activity reports in the required jurisdiction. You will be engaged within MoonPay’s Financial Intelligence Unit as well as with the MoonPay’s Risk and Compliance Teams and appropriate Heads of Compliance. We’re looking for people who live our core values, those who strive for excellence and want to leave a lasting legacy on the global financial system. Our values: B - Be HungryL - Level UpO - Own ItC - Crypto CuriousK - Kaizen What’s in it for you 💰Competitive salary package 🤝 Equity package: We believe financial freedom starts with our employees, so all employees have ownership at MoonPay 📈 Pay for performance equity bonus: Those who drive outsized outcomes receive outsized rewards 🚀 Moonshot award. We honor exceptional impact - 10 employees twice a year, each earning a $250,000 equity grant. 🏝 Unlimited holidays: We give you the autonomy to choose when to work (and when to switch off) 🌍 Hybrid working schedule: Work fully remotely or your nearest Moonbase, the choice is yours 🩺 Private Healthcare benefits: To protect you and your loved ones 🍼 Enhanced parental leave: So you can spend more time with your loved ones without a second thought 📚 Annual training budget: We support your training journey every step of the way 🪑 Home office setup allowance: Create the home office of your dreams 👛 Remote working allowance: Those working fully remotely get a little extra for utilities 💰 Monthly budget to spend on our products and zero fee crypto transactions: Cultivate your inner DEGEN 💰 Employee referral programme: Great people know great people, refer them to receive 10K in USDC ✈️ Regular remote company offsites: Meet your colleagues regularly for high impact in person sessions and hackathons 🚀 Working in a disruptive and fast-growing company where excellence is rewarded What’s it like to work at MoonPay? At MoonPay, you’ll work alongside driven, resourceful people who are passionate about excellence in everything they do. Kaizen is more than just a saying here, it’s a mindset. We encourage you to think big, take risks, and push the boundaries of what’s possible, knowing you have the support of a team that wants to see you grow. We’re listed in the _ and consistently strive to provide an environment where everyone feels they can their best work. Whether you’re remote or collaborating with teammates around the world, you’ll find opportunities here to do the best work of your career while shaping the future of the decentralized economy. Commitment To DiversityResearch has shown that women are less likely than men to apply for this role if they do not have experience in 100% of these areas. Please know that this list is indicative, and that we would still love to hear from you even if you feel that you are only a 75% match. Skills can be learnt, diversity cannot. Please let us know if you require any accommodations for the interview process, and we’ll do our best to provide assistance. At MoonPay we believe that every voice matters. We strive to create a mindful and respectful environment where everyone can bring their authentic self to work, and experience a culture that is free of harassment, racism, and discrimination. That’s why we are committed to diversity and inclusion in the workplace and are a proud equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including, but not limited to, hiring, recruiting, promotion, termination, layoff, and leave of _ is also committed to providing reasonable accommodations in our job application procedures for qualified individuals with disabilities. Please inform our Talent Team if you need any assistance completing any forms or to otherwise participate in the application process. Please be aware that MoonPay does not request an AI-led interview without seeing a recruiter or team member from MoonPay on video call. We won't ask for your personal identification documents or any money from you during your interview process with us. Be fraud smart! If you receive an email - claiming to be from MoonPay - but from an email address ending in anything other than @moonpay.com, please be aware that this is not us.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Grafana Labs, the company behind the open observability cloud, is founded on the principles of open source, open standards, open ecosystems, and open culture. Grafana Cloud, our fully managed observability platform, is flexible and built for scale. With Grafana Cloud's actually useful AI, organizations can see, understand, and act on all their disparate data to move at the speed of their ambitions. Today, more than 35 million users and 7,000+ customers – including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce – trust Grafana Labs to ensure reliability of their applications and systems, resolve incidents quickly, and optimize their telemetry to reduce noise and cost. We are a 100% remote company with 1,600+ team members across 40+ countries, and we’re backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at and follow us on and _. We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. This is a remote opportunity and we are looking for candidates from the UK, Sweden, Spain or Germany. We are looking for a Staff Software Engineer - SRE to help us support our highest value Grafana Cloud customers by increasing the reliability of our Cloud databases that are based on Mimir, Loki, Tempo, and Pyroscope. We provide these databases as a SaaS product from AWS, GCP, and Azure across all regions. The SRE team is embedded within the Mimir, Loki, and Tempo squads and focuses on ensuring that Grafana Cloud’s database products deliver exceptional reliability for our highest-SLA customers. In this role, you will: • Partner closely with product engineering squads (embedded model), • Own production reliability for high-SLA and complex customer environments, • Design and implement automation to scale our reliability practices, • Ensuring our customers meet our SLO targets, • Define and evolve per-tenant SLOs and reliability models, • Proactively reduce SLO burn to prevent repeat incidents, • Serving as a primary escalation point and on-call for relevant incidents, • Lead customer-impacting incident response and post-incident reviews, • Contribute to design docs and code reviews, • Influence feature design to ensure production scalability and operability, • Build automation to eliminate toil where needed, • Improve alert quality and reduce noisy escalations We seek a staff software engineer operating at the intersection of customer needs, production systems, and product engineering. • 8+ years engineering experience, 4+ in SRE/CRE/production engineering. Strong preference for those with formal customer reliability engineering experience., • Strong Kubernetes experience in AWS, GCP, or Azure, and familiarity with infrastructure-as-code tooling (Helm, Terraform, Jsonnet, etc.)., • Strong experience with technical leadership, leading a team through projects, mentoring other engineers on the team and serving as a force-multiplier, • Experience operating multi-tenant systems in production, • Strong experience designing and implementing SLOs, • Experience with one or more programming languages (e.g. Go, Python, Java, etc), • Experience with Linux operating systems internals, and some knowledge of networking, cloud storage, and scaling., • Excellent problem-solving and troubleshooting skills., • Experience with calmly and actively participating in blame-free Incident Response, following up on actions, and writing high quality PIRs (Post Incident Reviews, a.k.a. post-mortem documents), • Ability to reason about performance, scaling, and failure modes, • Comfortable working within an engineering team where individuals are encouraged to have a strong sense of autonomy and self-direction., • Ability to partner deeply with product engineering teams, • We highly value those who are intellectually curious, who default to transparency, possess a high bias towards action, and who are also kind (this is important!), • Regular 1:1s to with your manager and colleagues, • Reviewing and creating SLOs, proactively investigating ways in which we can further reduce budget burn for those SLOs, which can be self-directed or as the result of learnings from incidents, and may include improvements to monitoring, automation, increasing self-healing, auto-scaling, etc., • Improve observability of customers within their environments, • Designing and implementing solutions to ensure reliability and scalability of our environments can meet rapidly increasing demands, • Develop fault-tolerant design patterns ensuring that we are considering reliability at all stages of the service lifecycle., • Collaborating with our Engineering Leaders to help define and influence product strategy, roadmaps and technical designs, • Participate in PR review and collaborating with other engineers on their Design Docs, • Teach others about Site Reliability Engineering and communicate best practices to be applied early in development of new features and functionality, • Participate in Incident Response when applicable, including investigation through to resolution, PIR, and communication with customers via Bridge calls where necessary In the UK, the Base compensation range for this role is £103,958 - £124,750. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed _.#LI-Remote #LI-Remote *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: • 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose., • Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment., • Transparent Communication – Expect open decision-making and regular company-wide updates., • Innovation-Driven – Autonomy and support to ship great work and try new things., • Open Source Roots – Built on community-driven values that shape how we work., • Empowered Teams – High trust, low ego culture that values outcomes over optics., • Career Growth Pathways – Defined opportunities to grow and develop your career., • Approachable Leadership – Transparent execs who are involved, visible, and human., • Passionate People – Join a team of smart, supportive folks who care deeply about what they do., • In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it., • Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our .

Description Ripjar was founded by veterans of GCHQ to bring national security-grade intelligence tools to the fight against financial crime. Financial crime funds human trafficking, terrorism, corruption and sanctions evasion on a global scale, and the organisations on the front line need technology built to match the threat. Today, Ripjar's AI-native software and data fusion products are used by governments, the world's largest banks, and global enterprises to automate the detection, investigation and monitoring of serious financial crime. Every day, hundreds of customers and thousands of daily active users rely on the platform to screen hundreds of millions of names for risk in real time, prevent money laundering and stop terrorist financing. If you want your work to matter, this is where it happens. We are a remote first team, with a head office based in Cheltenham. This position is open to UK wide candidates. If you are based near Cheltenham, you are more than welcome to work from our office at any time. The role: We are looking for a motivated, curious, and enthusiastic Product Manager to join our growing product team. This is not a role where we expect you to have seen it all before or be an expert in every discipline. We believe great product instincts combined with the right attitude will take you far, and this role is designed to be a launchpad for your career. Product management at Ripjar is beautifully varied, and we want you to find your own strengths. While you will get a solid grounding in the entire product lifecycle, you will have the flexibility to lean into the areas that excite you most as you develop: • The Tech and Delivery Side: Partnering closely with world-class engineers and architects to build cutting-edge systems., • The Commercial and Marketing Side: Shaping product strategy, exploring pricing models, and helping position our products in the global market., • The Operational Side: Working on how our complex AI systems are deployed and implemented effectively for our clients. Bring Your Ideas to Shape How the World Fights Financial Crime with AI AI is at the heart of what we do. We don't just want you to manage a roadmap; we want you to bring your own creativity and ideas to the table. You will help us think about how we can leverage the next generation of AI tools and processes to make a meaningful difference. If you are fascinated by the fast-moving world of artificial intelligence and want to apply it to real-world challenges, you will thrive here. What you'll be doing: • Lead and Shape Initiatives: Be responsible for key product features from concept through to launch, working alongside UX designers, engineers, and QA specialists., • Listen and Learn: Engage directly with our customers and internal teams to deeply understand user needs and domain challenges., • Build Momentum: Act as an Agile product owner by writing user stories, collaborating team ceremonies, and helping the team deliver., • Experiment with Strategy: Contribute fresh ideas to our product development, marketing strategies, and pricing approaches. Requirements What we're looking for: We are keeping things simple. We aren't looking for a long list of certificates; we are looking for potential, adaptability, and commitment. • Some Product Experience: You have a solid grounding in product management principles, perhaps as an Associate PM, Product Analyst, or a closely related role in a fast-moving tech environment., • B2B or SaaS Exposure: You have some familiarity with how enterprise software or SaaS products are built and delivered., • Curiosity Around AI: You don't need a degree in data science, but you should be genuinely excited by AI technology and eager to explore how it can solve complex problems., • Strong Communication: You know how to collaborate cross-functionally, listen to different perspectives, and build trust with a team., • Bonus Points: Any exposure to financial services, compliance, or RegTech is a great plus, but absolutely not a requirement. Benefits Why we think you’ll enjoy it here: • Competitive base salary DOE, • 25 days annual leave + birthdays off, rising to 30 days after 5 years of service, • Christmas shutdown, • Fully remote working, • 35 hour working week, • Flexible working hours., • Private Family Healthcare, • Life Assurance, • Pension salary sacrifice, • Employee Assistance Programme, • Company contributions to your pension, • Enhanced maternity/paternity pay, • The latest tech including a top of the range MacBook Pro, • There is a well-stocked pantry with food, snacks and drinks when in the office

Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us. Start here. Grow here. Our Highways team, within our Transportation business line, have a vacancy for an Associate Director with experience in managing the delivery of transportation engineering schemes in our Belfast office. You will be joining our Ireland Highways team, of over 70 staff, who are recognised as market leaders in the areas of highways, public transport, and active travel and continue to deliver high profile and impactful projects across the island of Ireland. You will be part of a growing young team in Belfast and will fit into a positive team structure with strong engineering staff from apprentice to principal engineer and supported from above by a locally based senior management team. The successful candidate will be joining a growing team that works with a range of both local and national clients on the island of Ireland. You will be someone interested in leading the delivery teams of our diverse range of projects including +150km of greenways in County Donegal, ambitious complex Northern Ireland roads projects such as the Newry Southern Relief Road, and major infrastructure projects across Ireland such as the Adare Bypass and Carlow Southern Relief Road. You will have a proven experience in civil engineering, infrastructure, or transportation projects, and be a self-motivated individual looking to advance their career in a dynamic team. In addition to delivering work within the local office the role will involve working with other AECOM teams in the UK and Ireland. We are therefore seeking candidates who are able to work flexibly across other AECOM offices as projects dictate to support the wider business. Further, the role offers opportunities to work in AECOMs wider UK European, Middle East, and India regions. Current & Upcoming Projects: Highways • N4 Mullingar to Longford, • M21 Adare Bypass, • Carlow Southern Relief Road & Multi Modal Transport Corridor, • N3 M50 to Clonee & the N3 Bus Priority and Active Travel Scheme, • A24 Ballynahinch Bypass, • Newry Southern Relief Road, • A6 Londonderry to Dungiven Phase 2, • York Street Interchange Asset Management and Renewals • TII Standards Commission - Network Asset Management and Maintenance Framework, • DBFO1 Package 1 Northern Ireland - Technical Advisory Services Greenways and Active Travel • Extensive greenway programme for TII and Local Authorities across the country, including Lough Key Greenway in Roscommon, three major greenways in West Cork, the Galway to Oughterard Greenway, and five major greenways in Donegal, (>300km), • Large scale complex urban scheme and public realm schemes for Local Authorities across the country. Public Transport • Large scale bus infrastructure design projects and bus infrastructure programmes for the National Transport Authority Energy Transition • Major HV Cabling and Sub Station projects for Eirgid and ESB, including Rinawade (Liffey Park) GIS, 110kV GIS Substation Kilcarbery, Co. Dublin, and 110kV AIS Substation Clonfad, Co. Meath, and Tuam MV off load + 38kV Onshore Cable Installation –(Cloon, Galway ), • Civils input and associated co-ordination for multiple solar farms and windfarms and their associated grid connections, for example the Wexford Hub Solar Farm (33kV and 110KV Cable Installation), • Support and development of CoP for various cabling civils specifications for Eirgrid Here’s what you’ll do: • Anticipate: You will understand our project delivery requirements and operational requirements and anticipate and solve routine and usual problems for both our teams and our clients, • Deliver: The Highways team are responsible for the full lifecycle delivery of projects aimed at improving our transport network for clients across Ireland. We provide feasibility, concept, preliminary and detailed design, community engagement, project delivery and construction management services on a wide range of multi-discipline transportation and urban realm projects. In addition, we support other AECOM business lines where their projects have a specialised transportation interface., • Oversee: You will be responsible for the appointment of competent discipline lead engineers for technical delivery. Plan and develop engineering tasks concerned with unique problems. This involves exploration of subject area, definition of scope and selection of problems for investigation and development of novel concepts and approaches., • Provide Expertise: Offer technical knowledge and expertise to the design team on all aspects of multi-disciplinary projects, from conceptual phases to implementation., • Ensure Quality: Working through the complexities of our Transportation projects, you will hold our clients’ hands and overcome problems in unison when they inevitably arise. Provide Health, Safety and Wellness leadership to the district team consistent with AECOM’s safety policies and procedures to deliver a safe and healthy working environment for the project team members. Oversee the preparation of feasibility, preliminary and detailed designs for all types of transportation projects. Oversee the preparation of detailed technical reports providing specialist technical contributions as required., • Collaborate: Leading a team of multi-disciplinary engineers to deliver integrated designs and building effective relationships with our technical teams and Clients. Key Responsibilities: • Promote our strong health and safety culture through management of safety on projects and completing reviews of safety practices on projects to drive continuous improvement, • Following successful accreditation on the AECOM project management system act as a Project Manager including monitoring financial performance. Comprehensive training on AECOM’s project management system will be provided., • Ensure Technical content and quality of output produced is in line with the project brief and our client deliverables., • Support and monitor team skills and ensure they are up to date with current best practice, techniques, and innovation., • Support our Sustainable Legacies policies and principles by embedding sustainability in our design processes for our clients and delivering social value for our communities., • Manage career progression of line reports, particularly toward Chartered Engineer (or similar) status., • Proactively support the management of staff resources across our Ireland team as a member of the senior management team. Support and monitor team skills and ensure they are up to date with current best practice, techniques, and innovation., • Develop sound client relationships, being alert to commercial opportunities, identifying emerging opportunities and developing strategies to fully exploit them., • Prepare detailed proposals, client briefs and fee proposals and contribute to or lead bids., • Establishing strong working relationships with other internal teams across AECOM’s business lines including Planning, Streets, Structures, Infrastructure, Water, Power, Landscape., • Working with colleagues to deliver marketing and business development objectives in both the local region and nationally. Come grow with us. We develop projects from concept through operation providing engineering and construction services for multiyear, multimillion-dollar projects for major rail and transit agencies. Our specialists provide analytical and strategic expertise for every stage of a project And let's not forget about the perks at AECOM. You'll enjoy a range of core and personalised benefits designed to support your future and well-being, customized to fit your lifestyle. Take advantage of career development opportunities, our flexible hybrid working model to ensure a work-life balance that suits your lifestyle, technical practice networks, AECOM University, and volunteering days Here’s what we’re looking for: • Candidates who are looking to take a step forward in their career and move from strong individual delivery environments to leading significant packages on major projects or independently leading individual projects and co-ordinating their delivery with the support of a strong team, • A successful track record of involvement in the preliminary, detailed design, or construction phases of civil engineering, infrastructure, or transportation projects. We note that we will consider candidates that are looking to transition from one infrastructure sector into the transportation area and understand that some candidates will have stronger experience in early or later phases of project lifecycles., • Demonstrable experience and understanding of high quality technical delivery within an infrastructure or civil engineering sector, • Demonstrable ability to communicate and collaborate. This can include clients, team members, and industry peers, and we are looking for candidates who have a genuine interest in mentoring and developing a team and the team around you. Preferred Qualification: • Relevant degree and will have Chartered status, or be expecting to gain Chartered status very shortly, along with membership of a professional institution. We celebrate diversity, including neurodiversity, and believe it enriches our team. We welcome applications from all backgrounds and abilities. If you are an applicant with a disability that requires reasonable accommodation to complete the application process, please contact us at _ At AECOM, we value everyone's unique contributions and perspectives. If you meet some of the requirements above or have transferable skills you believe would benefit us, we would be delighted to hear from you! Interested in the role or curious about life at AECOM? Follow us on LinkedIn, Facebook, Instagram, and YouTube to explore our AECOM voices, employee stories, latest projects, and much more! For further information about the role, reach out to the recruiter on LinkedIn Siobhan Osborne About AECOM AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM. Freedom to Grow in a World of Opportunity You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed. You will help us foster a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients. AECOM provides a wide array of compensation, benefits and well-being programs to meet the diverse needs of our employees and their families. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too. Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours. We are a Disability Confident Employer and will offer an interview to applicants who have a disability or long-term condition, who meet the minimum/essential criteria for the role. Please let us know using this email address _ if you would like to apply through the Disability Confident Interview Scheme. All your information will be kept confidential according to EEO guidelines.

The Centre for Information Resilience (CIR) is an independent organisation dedicated to exposing human rights violations and threats to democracy. We achieve this through open source research, digital investigations, capacity-building with local partners, and collaboration with media to amplify our impact. CIR was born out of a determination to expose those spreading harm – online and offline – around the world, particularly in areas of violent conflict, such as Ukraine, Sudan and Myanmar. Our projects are at the forefront of efforts to investigate and document human rights abuses, war crimes, harms targeting women and minorities, and influence operations. We work closely with multilateral and national justice accountability bodies. Contract Type: Contractor Contract length: 4-5 months Hours needed Full hours or part-time. Location: Remote. Languages: You must be able to speak and write English and have working proficiency in both Pashto and Urdu languages. Closing date: Tuesday 19th May 2026 at 23:55pm. About the project The OSINT Investigator utilises their open-source intelligence (OSINT) investigation skills to conduct research and analysis of open-source information in support of CIR’s Terrorism research project objectives. As an OSINT Investigator, you will use your expertise to acquire and analyse information from open sources, extracting the key pieces of information to write high-quality narrative reports and project products that are comprehensive, verified, accurate, and placed correctly within the context of Pakistani affairs. • You will work with and support the Investigations Lead and Senior Project Manager, ensuring that your analysis is focused effectively to meet project tasking and product priorities., • You will also provide assistance to the team to understand the cultural, political, and social dynamics of Pakistan., • Provide subject-matter expertise on Violent Extremist Organisation (VEO) ecosystems in Pakistan, guiding analytical direction and helping translate complex open-source intelligence (OSINT) and social media intelligence (SOCMINT) findings into clear, decision-relevant insights for stakeholders and donors., • Employ OSINT and SOCMINT tools, techniques and methodologies to conduct analysis of trends, and issues related to Violent Extremist Organisation (VEO) activity in Pakistan., • Conduct research and analysis as directed in support of project reporting objectives., • Mentor and support analysts by offering guidance on methodologies, reporting standards, and best practices in monitoring and propaganda analysis., • Track and analyse propaganda, messaging trends, and narrative shifts from VEOs in Pakistan, including across public platforms (TikTok, Facebook) and niche or encrypted platforms (Telegram, Rocket.Chat, Element), including semi-closed communities where accessible., • Conduct propaganda analysis (themes, narratives, key influencers, and dissemination networks) and track changes over time., • Identify emerging platforms, communication trends, and shifts in VEO platform usage to maintain collection relevance., • Assist with the development, writing, and review of analytical outputs, ensuring consistency, accuracy, and timely delivery across products, while identifying new lines of inquiry and investigation., • Assist with translation of collected content (required languages: Pashto and Urdu; Dari would be beneficial)., • Proven ability to analyse Violent Extremist Organisation activity, including propaganda, narratives, and platform usage trends within the regional context in Pakistan., • Experience using open-source and social media intelligence tools and techniques to collect, analyse, and interpret complex data into actionable insights., • Ability to identify trends, assess messaging shifts, and produce high-quality, accurate, and timely analytical outputs that inform decision-making. To apply, please submit your CV and complete the application form questions. Shortlisted candidates will be invited to interview, which can be conducted remotely unless specified otherwise. CIR encourages applicants from under-represented communities. CIR is an equal opportunities employer. If you require adjustments or additional support to complete this process, please let us know in your application.

Description Join Biffa to lead impactful waste infrastructure projects and drive sustainable change. A quick look at the role. Biffa is seeking a Engineering Project Manager to join the Group Engineering team. You will work independently and with project teams to deliver diverse waste infrastructure projects, from drainage solutions to new waste transfer stations. This role is ideal for someone in environmental consultancy looking to move to the client side and apply their expertise to project delivery. This is a Monday to Friday role, with occasional nights away from home. You can work remotely, manage your own diary but this role will require frequent national travel. Your core responsibilities. • Provide technical construction knowledge to the project team., • Work closely with operations to ensure the scope is clear and understood., • Procuring of consultant design services, and working with operations and designer to ensure value engineer and innovation is incorporated at the design stage., • Procuring of contractors to deliver the work, including specification, tender review, project delivery and compliance with H&S, planning and permitting legislation., • Manage internal and external stakeholders and consultants for project delivery., • Ensure and promote strong health and safety leadership and delivery throughout the works, from inception to completion., • Regular site visits and lead the construction phase of the workings, integrating with other engineering disciplines as required. Requirements Our essential requirements. • Degree in environmental or construction engineering, with a strong track record of delivering projects on time, within budget, and to specification in the waste or related sectors., • Experience working with planning and regulatory bodies, with solid knowledge of environmental permitting, planning regulations, and site investigation considerations., • Strong understanding of contract procurement and administration, particularly NEC and IchemE forms of contract., • Excellent problem-solving and workload prioritisation skills, with the ability to manage multiple tasks effectively., • Good knowledge of health and safety legislation, including CDM regulations and practical site-based H&S practices., • Proficient in Microsoft Office and Microsoft Project, with prior experience in the waste management industry preferred. Benefits And here’s why you’ll love it at Biffa. • Competitive salary., • Car allowance., • Private medical insurance., • Ongoing career development, training and coaching – Because if you don’t grow, we don’t grow., • Generous pension scheme., • Retail and leisure discounts., • Holiday and travel discounts., • Life cover. Changing the way people think about waste. At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 11,500+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull. Dedicated to diversity. Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you’ll find us championing diversity, equity and inclusion at every turn.

Description Ripjar was founded by veterans of GCHQ to bring national security-grade intelligence tools to the fight against financial crime. Financial crime funds human trafficking, terrorism, corruption and sanctions evasion on a global scale, and the organisations on the front line need technology built to match the threat. Today, Ripjar's AI-native software and data fusion products are used by governments, the world's largest banks, and global enterprises to automate the detection, investigation and monitoring of serious financial crime. Every day, hundreds of customers and thousands of daily active users rely on the platform to screen hundreds of millions of names for risk in real time, prevent money laundering and stop terrorist financing. If you want your work to matter, this is where it happens. We are a remote first team, with a head office based in Cheltenham. This position is open to UK wide candidates. If you are based near Cheltenham, you are more than welcome to work from our office at any time. The role: We're looking for a Revenue Operations Manager to help enable our commercial team through a period of significant change combined with fantastic growth: embedding AI into how we plan, sell and retain, while raising the efficiency bar set by our leadership and investors. Reporting to the Chief Revenue Officer, you will be responsible for ensuring that Ripjar builds, enables and governs best-in-class revenue processes across marketing, sales and customer success. You will own the operational systems that turn our growth strategy into measurable execution: the data, technology, processes, disciplines, and increasingly the AI agents that work alongside our commercial team. This is a senior, high-visibility individual contributor role, partnering directly with the executive team and acting as the: bridge between commercial leadership and the board's view of revenue performance. Key responsibilities : Revenue planning: Own the annual planning cycle end-to-end, including capacity, territories, quotas and compensation, and align this with the wider commercial plan across Marketing and Customer Success. AI orchestration and commercial transformation: Lead the design, deployment and governance of AI workflows and agents across the commercial team and within RevOps's own operations. Run a continuous cycle of evaluating, piloting, scaling and retiring tools, and prove the business impact of each. Change management: Lead the change programme that lands new processes, tools and AI workflows across the commercial team, including communication, training, adoption metrics and reinforcement. Data, systems and tech stack: Own the commercial data model, governance and quality standards that make our reporting trustworthy and our AI agents reliable. Own the wider commercial tech stack: Salesforce and the surrounding tools: including selection, negotiation, implementation and supplier management. Process discipline and cadence: Define, run and lead the operating cadences that hold the commercial team to account: pipeline reviews, forecasting, win/loss reviews and QBRs. Monitor process compliance, surface non-adherence and bottlenecks to leadership, and maintain standards when under pressure. Performance, KPIs and forecast accuracy: Define and instrument the commercial KPIs that matter to leadership and the board, including pipeline efficiency, CAC payback, NRR, gross retention and forecast accuracy. Drive measurable improvements against benchmarks. Pricing: Own pricing frameworks, deal desk and discount governance, ensuring consistent application across deals and protecting commercial margin. Enablement and SKOs: Develop and maintain the Sales Playbook, and support the planning and delivery of company kick-off and enablement events. Reporting and board-level storytelling: Deliver the monthly, quarterly and board-level reporting cadence, producing the data narratives that arm leadership with credible, defensible stories to take to the board. Requirements What we're looking for : • Demonstrated experience leading commercial transformation in an enterprise software scale-up, including at least one full annual planning cycle owned end-to-end., • A track record of designing, deploying and measuring AI workflows in a commercial setting, both for the commercial team and within RevOps itself, including data preparation, governance and driving adoption., • Proven experience leading change management across a commercial team, with the ability to translate complex process and technology change into clear, actionable messaging for different audiences., • A strong grounding in modern commercial KPIs and benchmarking, including pipeline efficiency, CAC payback, NRR, gross retention, magic number and forecast accuracy., • Strong presentation and data-storytelling skills, with an instinct for the narratives leadership needs to take to the board each quarter: and the discipline to back them with credible numbers., • A good working knowledge of sales compensation design and practices., • The confidence and commitment to hold the commercial team to account on process discipline: comfortable challenging senior peers and raising difficult issues with confidence when standards slip., • Excellent interpersonal skills, with the ability to build credible relationships across all levels and functions, including the executive team., • A proven ability to prioritise effectively, delegate admin work and manage agencies, so that the role stays focused on strategic impact rather than getting pulled into operational firefighting., • Comfort managing multiple demands and adapting to shifting priorities, ambiguity and rapid change. Tools, Technology and Methodologies • Fluency with at least one sales methodology, such as MEDDIC, Sandler or Miller Heiman, alongside familiarity with signal-based and ABM-driven GTM motions., • Expert knowledge of Salesforce (certification desirable), with hands-on experience of the wider AI-native commercial stack (for example Clari, Gong, Outreach, Clay or equivalent)., • Strong analytical skills, with confidence in SQL, BI tooling (Tableau, Looker or similar) and financial and revenue modelling. Advanced Excel is assumed. Benefits Why we think you’ll enjoy it here: • Competitive base salary per year DOE, • Fully remote working, • 25 days annual leave + your birthday off, rising to 30 days after 5 years of service, • Full Christmas shutdown, • 35 hour working week, • Flexible working hours, • Life assurance, • Company Share Scheme, • Private Family Healthcare, • Employee Assistance Programme, • Company contributions to your pension, • Enhanced maternity/paternity pay, • The latest tech including a top of the range MacBook Pro, • Offices equipped with well-stocked pantries with food, snacks and drinks when in the office

Grafana Labs is a remote-first, open-source powerhouse. There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3,000 companies -- including Bloomberg, JPMorgan Chase, and eBay -- manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with or self-managed with the , both featuring scalable metrics (), logs (), and traces (_). We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. This is a remote opportunity and we would be interested in applicants living in UK time zones only at this time. The Opportunity: The Managed Services team is a newly formed squad within the Databases department. It owns and operates shared, production-critical infrastructure that powers Grafana Cloud’s next-generation database products (Mimir, Loki, and Tempo). Today, this includes operating 100+ WarpStream clusters across multiple cloud providers and regions, with continued growth anticipated for the future. WarpStream acts as the streaming backbone for ingestion and read/write decoupling across databases. It sits directly on the hot path for metrics, logs, and traces, handling high-throughput, multi-consumer workloads at massive scale. In addition to streaming infrastructure, the team works closely with high-volume analytical and storage systems that power query-heavy and aggregation-heavy workloads, where latency, compression behavior, storage layout, and scaling characteristics matter deeply. What You’ll Be Doing: As a Senior Engineer on Managed Services, you will take ownership of running these systems in production. This involves: • Operating and evolving 100+ multi-cloud streaming clusters and related database infrastructure, • Diagnosing and eliminating cross-layer failure modes (e.g., object storage latency, noisy neighbors, control-plane bottlenecks, query performance regressions, etc.), • Designing safe upgrade and rollout strategies at scale, • Improving observability, automation, and operational ergonomics, • Partnering closely with database and platform teams to ensure safe scaling, partitioning, consumer fan-out, and query performance, • Working directly with distributed systems behavior, Kubernetes scheduling dynamics, storage engines, compression trade-offs, etc., • Serving as a primary escalation point and on-call for relevant incidents, • Owning the relationship with all system vendors, including WarpStream Labs and others., • As we are remote-first and our engineering organization is largely remote, we provide guidance and meet regularly using video calls, so an independent attitude and good communication skills are a must. This role blends deep distributed systems work with the opportunity to influence how the team approaches reliability, scaling, and operational excellence. We invest heavily in developer productivity. You can use modern AI coding assistants as part of your daily workflow (your choice of tools, within security guidelines), backed by a company-funded usage budget so you can iterate quickly without unnecessary friction. We encourage pragmatic AI-assisted development: faster prototyping, test generation, refactors, documentation, and incident follow-ups—always paired with strong code review and quality standards. You’ll also have access to frontier models (e.g., GPT-Codex 5/3, Claude Opus 4.6, Gemini 3 Pro). Of course, there is an on-call component to this role and one that we take seriously. As a company, we hire globally (remote-first) to ensure our on-call remains healthy and aligned to approximately 12 daylight hours per day. You will work closely with counterparts in other regions to provide balanced coverage and shared ownership. What Makes You a Great Fit: • Regular 1:1s with your manager and close collaboration with teammates across regions, • Reviewing and defining SLOs for shared database infrastructure, proactively reducing error budgets through improvements to monitoring, automation, scaling strategies, and system design, • Improving the diagnosability of core streaming and database systems in production, where possible., • Implementing solutions that ensure reliability, scalability, and performance of high-throughput, multi-cloud infrastructure, • Developing fault-tolerant patterns that account for distributed system realities such as storage latency, partition imbalance, noisy neighbors, and control-plane dependencies, • Planning and executing safe upgrades and rollouts across dozens of production clusters, • Collaborating with database and platform engineering leaders to influence architecture, roadmap priorities, and long-term strategy, • Participating in PR review and contributing to design documents, automation, tooling, and code improvements that reduce operational risk, • Sharing best practices and distributed systems knowledge with partner teams, • Participating in incident response, from investigation through resolution and post-incident reviews (PIR) Requirements: • 6+ years of engineering experience, including meaningful time in SRE, platform engineering, production engineering, infrastructure engineering, or distributed systems roles., • Experience operating distributed systems in production (e.g., streaming systems, analytical databases, large-scale storage backends). Examples of these include Kafka, Redpanda, WarpStream, Postgres, ClickHouse, Snowflake, or Cassandra., • Strong Kubernetes experience in AWS, GCP, or Azure, and familiarity with infrastructure-as-code tooling (Helm, Terraform, Jsonnet, etc.)., • Solid understanding of distributed systems design and large-scale system trade-offs., • Proficiency in at least one programming language (Go preferred, but not required)., • Working knowledge of Linux internals, networking, cloud storage, and performance/scaling behavior., • Experience participating in blameless incident response and writing high-quality post-incident reviews., • Clear communicator who can collaborate across teams and work autonomously., • Curious, pragmatic, action-oriented, and kind (this is important!) Compensation & Rewards: In the United Kingdom, the Base compensation range for this role is GBP 91,755 - GBP 110,106. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed _. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally. *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: • 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose., • Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment., • Transparent Communication – Expect open decision-making and regular company-wide updates., • Innovation-Driven – Autonomy and support to ship great work and try new things., • Open Source Roots – Built on community-driven values that shape how we work., • Empowered Teams – High trust, low ego culture that values outcomes over optics., • Career Growth Pathways – Defined opportunities to grow and develop your career., • Approachable Leadership – Transparent execs who are involved, visible, and human., • Passionate People – Join a team of smart, supportive folks who care deeply about what they do., • In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it., • Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: We will recruit, train, compensate and promote regardless of race, religion, color, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organization and we’re working hard to make sure that’s the foundation of our organization as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our .

😎 Our CultureQuantum Metric's number one objective is happy people, diverse and inclusive culture. We’re passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose. As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Hispanic, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds. We are also passionate about the connections we build with our customers. You’ll not only work with some of the world’s most recognized brands, but build lasting relationships. At Quantum Metric we value all types of experience and education and don’t expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity. 🚀 About the RoleAs a Business Consultant, you will play a critical role in helping enterprise clients unlock the full potential of the Quantum Metric platform. You’ll lead customer activation through enablement and operationalization efforts, ensuring each enterprise customer realizes measurable business value and long-term success through our partnerships. In this role, you’ll serve as the digital expert to stakeholders ranging from day-to-day practitioners & power users to executives, working to support large enterprise customer accounts. You’ll deliver tailored training aligned to each organization’s unique priorities, guide customers in applying our technology to solve key digital challenges, and provide in-depth quantitative analysis that translates insights into action, contributing to customers achieving their digital goals. Your success will be evaluated through account retention, customer adoption of the Quantum Metric platform, and the tangible value you create in partnership with our clients. • Drive Strategic Customer Outcomes: Take complete ownership of a book of business consisting of large, enterprise accounts, operating as the primary advisor on activation and business value to help customers achieve their digital goals. Consistently achieves internal retention and renewal targets that demonstrate customer mission criticality., • Deliver Successful Activation: Design and deliver use case–based training curriculum across all enterprise functions, enabling organizations to solve their most pertinent digital challenges and to operationalize Quantum Metric at scale. Build and facilitate advanced sessions, onsite workshops, executive briefings, integration into customer workflows, and tailored strategies that drive adoption with minimal peer or leadership input. Create best in class monitoring solutions for customers to keep a pulse on their digital experiences via dashboards, reports, and alerting., • Surface Actionable Insights: Go beyond defect detection to identify innovative, high-value opportunities for digital optimization across both digital and omni-channels experiences, tailored to each customer’s strategic priorities. Provide data-driven recommendations that inform both customer decision-making and overall digital strategy. Demonstrate significant contributions to your customers as measured by improvement of individual digital key performance indicators vs. goals. Periodically share customer wins and successes broadly across the vertical and organization as a whole to foster knowledge sharing., • Lead with Product Expertise: Establish and maintain advanced-level mastery of the Quantum Metric platform, understanding how to derive value from each feature and how to translate each into solving customer business questions. Ability to live problem solve with customers without pre-investigation to quickly reach solutions. Swiftly adopt applications of new technologies to enable customers on application to their business to derive value., • Deliver Thought Leadership: Provide thought leadership on industry best practices, guiding peers and customers alike on how to maximize value from the platform. Displays avid problem solving skills related to both customer digital challenges and customer activation strategy., • Elevate the Team: Frequently sharing expertise in team forums. Regularly assist peers by knowledge sharing & answering questions over Slack to provide additional support on customer engagements when needed, modeling best-in-class consulting practices., • Proactively Mitigate Risk Across Accounts: Anticipate renewal risks and proactively monitor customer engagement tied to adoption and value to surface concerns early and often. Design and execute action plans to remediate deficiencies with some input from leadership., • Language Requirements: Fluency in English and at least one additional language (Spanish or French) with the ability to effectively support and communicate with customers in both., • Experience & Background: 2+ years of professional experience in digital analytics, digital product management, digital consulting, or a related field, with a proven ability to transform data into business impact., • Analytical Expertise: Demonstrated ability to work with large, complex, quantitative datasets to uncover actionable insights and deliver data-driven recommendations. Thrives on solving ambiguous, high-impact business challenges., • Self-Starter Mentality: Highly motivated and proactive, with a track record of thriving in fast-paced, high-pressure environments while maintaining composure and focus., • Client-Facing Leadership: Comfortable serving as a subject matter expert in customer engagements, interfacing directly with customers, with strong consulting and advisory skills that build trust at the executive level., • Communication Excellence: Exceptional verbal and written communication abilities, with polished presentation skills and the confidence to train and engage large audiences of 50+ participants., • Organization & Adaptability: Strong time management and prioritization skills, capable of balancing multiple client needs simultaneously and adapting quickly to shifting priorities., • Travel: Spend up to 10% of the time visiting customers to provide onsite enablement at their local offices.💻 Recruitment ProcessInterviews can feel unpredictable - we get that. Here is the expected process for this role:, • Recruiter Screen (30 minutes) - Independent Assessment (1 hour) - Hiring Manager Interview (45 minutes) - Bilingual Conversation (30 minutes) - Director Interview (30 minutes) - VP, Consulting Services Interview (45 minutes) - Chief Customer Officer Interview (30 minutes) - CEO Interview (30 minutes) Note: This interview process is subject to change. End stage candidates are also given the optional opportunity to meet with an Employee Resource Group Member if that is of interest. 🏆 Perks & Benefits - United Kingdom Private Medical Insurance (100% paid)Life Assurance Employee Assistance Program Stock OptionsEmployee Lead Referral ProgramInternal Lead Referral ProgramOne-Time Home Office Enhancement StipendMonthly Business Expense StipendEnhanced Parental LeaveCompany-Wide Unlimited Paid Time Off policy (In addition to company vacation entitlement)RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)Automatic enrollment in QM Pension Plan with 4% match MacBook and awesome swag delivered to your doorEncouraging and collaborative culture 🏅Perks & Benefits - SpainOne time Home-Office Stipend - upon hireMonthly Business Expense StipendStock OptionsEmployee Lead Referral ProgramInternal Lead Referral ProgramCompany-Wide Unlimited Paid Time Off policy (In addition to company vacation entitlement)Flexible SchedulesWork From HomeMacBook and awesome swag delivered to your doorRECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)QM-funded Restaurant VouchersPrivate Medical Insurance - 100% Employer Paid, Cover for employees and family, Includes routine dental careEncouraging and collaborative culture 🐉 About Quantum MetricAs a leader in digital analytics, Quantum Metric helps organizations put customers at the heart of everything they do. Providing a simplified approach to monitor, diagnose and optimize the digital journeys that matter most, the Quantum Metric platform offers in-depth customer understanding, quantified and tied to core business objectives. Today, Quantum Metric captures insights from 50 percent of the world’s internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications. Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last six-consecutive years, and has made the Best Places to Work lists by Glassdoor, BuiltIn, Fast Company and Forbes. If the above role seems like a match and you’re interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you! The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly. Quantum Metric will only provide offers of employment and all communications regarding employment from an official @quantummetric.com email address and/or LinkedIn inMail. Quantum does not recruit via channels such as WhatsApp or Telegram, and will not ask for a candidate’s sensitive information and/or any upfront fees/costs during the job application process. Quantum asks that any candidates report any suspicious recruitment efforts to _. Quantum Metric is an E-Verify employer: Applicant Privacy Policy: #LI-REMOTE #BI-Remote

Description Ripjar was founded by veterans of GCHQ to bring national security-grade intelligence tools to the fight against financial crime. Financial crime funds human trafficking, terrorism, corruption and sanctions evasion on a global scale, and the organisations on the front line need technology built to match the threat. Today, Ripjar's AI-native software and data fusion products are used by governments, the world's largest banks, and global enterprises to automate the detection, investigation and monitoring of serious financial crime. Every day, hundreds of customers and thousands of daily active users rely on the platform to screen hundreds of millions of names for risk in real time, prevent money laundering and stop terrorist financing. If you want your work to matter, this is where it happens. We are a remote first team, with a head office based in Cheltenham. This position is open to UK wide candidates. If you are based near Cheltenham, you are more than welcome to work from our office at any time. The role: This is a Senior dual-motion account management position with direct responsibility for building Ripjar's net and gross revenue retention within a portfolio of named accounts. You will also be responsible for identifying and acquiring one new strategic channel partner. We're looking for a Senior Account Manager to own and grow a portfolio of enterprise accounts across financial services and corporate markets. You'll be the primary commercial relationship for some of Ripjar's most strategic clients — building deep partnerships with compliance, AML, and risk stakeholders, driving renewals, and identifying opportunities to expand our footprint within each account. On the channel side, you will be work alongside the head of Customer and Partner Success to identify and onboard one strategic channel partner for our screening solution. You will own the full partner acquisition lifecycle — from market mapping and outreach through to commercial negotiation and partner activation — with the goal of establishing a productive channel partner through whom Ripjar can sell at scale. This is a high-impact individual contributor role for someone who thrives in a consultative environment, understands the regulatory pressures facing financial institutions, and knows how to navigate complex, multi-stakeholder enterprise deals. Key Tasks — Account Management • Own the post-sale lifecycle from onboarding through renewal readiness, • Maintain executive and operational relationships across named accounts, • Deliver structured success planning and Executive Business Reviews focused on value realisation, • Proactively identify and mitigate retention risks and customer health concerns, • Identify organic expansion opportunities based on adoption and outcomes; progress and close with Head of Customer and Partner Success & Growth, • Improve cross-functional handovers (Delivery → CSG → Support) to ensure continuity and accountability, • Act as the primary voice of the customer to Product, Engineering, and leadership, • Establish and maintain customer health frameworks and engagement standards, • Collaborate with the Head of Customer and Partner Success & Growth on account strategy and renewal planning, • Act as escalation point for complex customer issue Key Tasks — Channel Partner Acquisition & Development • In close collaboration with the Head of Customer and Partner Success & Growth Identify and prioritise target partner archetypes — including B2B core banking SaaS vendors, RegTech platforms, compliance managed service providers, systems integrators, and consulting firms, • Lead outbound prospecting and relationship development with potential channel partners, building a qualified pipeline of partner opportunities, • Present Ripjar's channel partner value proposition, tailoring commercial models (OEM, revenue share, white-label) to each partner's business, • Negotiate and execute strategic channel partner agreement in conjunction with legal and the Head of Customer and Partner Success & Growth, • Onboard one new partner effectively, ensuring they are technically enabled, commercially aligned, and supported to bring Ripjar to market, • Work cross-functionally with Marketing, Product, and Sales to develop partner-facing collateral and enablement materials General • Be aware of, and respond appropriately to, issues of data confidentiality, • Support and comply with Company policies, practices and procedures, including Ripjar's Information Security Management responsibilities, • Contribute to the overall ethos and objectives of the Company, • Maintain respectful and effective communication with colleagues and stakeholders, • Comply with health and safety procedures, taking responsibility for yourself and others, • Undertake other duties reasonably assigned by your line manager or senior leaders that are commensurate with the post Requirements What we are looking for: • Solid experience of enterprise B2B SaaS sales or account management experience, with a track record of expanding six- and seven-figure ARR accounts., • Demonstrable success selling into financial services, professional services, or large corporates — ideally in RegTech, compliance, risk, data, or security software., • Fluency navigating complex enterprise buying processes: multi-stakeholder, legal, procurement, InfoSec review, and multi-year contract negotiations., • Strong commercial instinct: ability to build value hypotheses, articulate ROI to CFO- and CCO-level stakeholders, and defend pricing in the face of procurement pressure., • Excellent forecasting discipline and CRM hygiene (Salesforce or equivalent); comfortable operating in a MEDDPICC or similar qualification framework., • Curiosity about the problem space — a genuine interest in financial crime, sanctions, and how AI is changing the compliance stack., • Executive presence: able to hold your own with senior banking, and corporate leaders, and to translate technical capability into business language., • Right to work in the UK; willingness to travel across the UK and Europe (occasional US travel) as needed., • Direct experience selling into MLRO, financial crime, sanctions, or trust & safety functions., • Exposure to AI, data, or analytics products, and comfort discussing model behaviour, accuracy trade-offs, and governance. Benefits Why we think you’ll enjoy it here: • Competitive base salary DOE, • 25 days annual leave + birthdays off, rising to 30 days after 5 years of service, • Christmas shutdown, • Fully remote working, • 35 hour working week, • Flexible working hours., • Private Family Healthcare, • Life Assurance, • Pension salary sacrifice, • Employee Assistance Programme, • Company contributions to your pension, • Enhanced maternity/paternity pay, • The latest tech including a top of the range MacBook Pro, • There is a well-stocked pantry with food, snacks and drinks when in the office

Job Role: Assistant Relationship Manager Location: Manchester Hours: 35 per week About the company Our customers are at the heart of everything we do, but we cant achieve our customer focused strategy without the right people in our team. At Secure Trust Bank, we know that people are our biggest investment , which is why a career with us is not just a job. Its the chance to be part of something bigger, to add real value to the Bank and help us constantly improve, in order to achieve our ambition of becoming the best bank in Britain . We believe in giving our staff autonomy, with initiative and exceptional performance recognised through a variety of individual and team awards and incentives. All our employees have a tangible impact on the Groups core values, and we are looking for candidates who are enthusiastic, proactive and enjoy working in a fast paced environment. So join us as we strive to Grow, Sustain and Love the way we work. Why Join Us? A competitive salary and benefits package including discretionary bonus Matched pension contributions 25 days annual leave plus bank holidays and your birthday off, on us! A wellbeing hour to spend doing whatever makes you happy A wide range of flexible benefits from Cycle2Work to private healthcare Life assurance Paid volunteering days and matched charity fundraising A collaborative and flexible working environment. Opportunities for professional development and career progression. chance to make a real impact in a regulated, purpose-driven organisation. What you`ll be doing We are looking for a proactive and customer-focused professional to provide high-level support to our Relationship Management team, helping to deliver outstanding service to our Commercial Finance Asset Based Lending client base. In this role, you will play a key part in supporting client relationships, ensuring efficient service delivery, and contributing to the ongoing success and growth of our portfolio. Provide dedicated office-based support for a specific portfolio of clients Responsible for ensuring high levels of service are maintained Responsible for preparation of all aspects of first payments for clients that are joining the portfolio Support with management of risk (following up audit points, verifications, risk factor trend investigation) Support Relationship Manager with onsite client visits and take-ons Provide risk management analysis including the preparation of monthly covenant monitoring and analysis of periodic MI/Audited Accounts Identify opportunities to generate additional income Take ownership for any bespoke operations within own portfolio Authorise schedules and payments in line with authorities Support Operations team with peaks in workflow across all aspects of team (MER, cash processing, schedules, cover for other ARM etc) Provide training and coaching support to the Account Executives / Office Juniors within the team Ensure robust governance and compliance is adhered to in all aspects of role What we`re looking for Proven track record of front line client facing experience In-depth knowledge of the risk managements principles of Factoring and Invoice Discounting Able to work to deadlines Strong verbal and written communicator Ability to analyse information accurately Everyone is different. Everyone is valued As part of our vision to become the most trusted specialist lender in the UK, weve been helping customers and businesses fulfil their ambitions since 1952. In that time, weve learned that were more than the sum of our parts. Were a strong Group because of our people and our strengths ; specialist, expert, ambitious and also diverse. All of our people are different and this is something we celebrate. Every one of our employees brings unique talent, ability and perspective to their role. Thats why Secure Trust Bank Group nurtures differences. We understand that we perform better because were not cast from the same mould. We actively embrace and support diversity, work with leading industry bodies and promote initiatives that reinforce our philosophy of giving you the freedom to be who you are. Were an award-winning bank providing savings accounts and lending services to over one million customers . Were Secure Trust Bank Group. We embrace difference. TPBN1_UKTJ

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