Iris jobs in EghamCreate job alerts

A great first step into a professional career This is an opportunity to start your career in a role that really matters. Were hiring a Facilities Associate to join our Facilities team. This role is designed for someone at the start of their career who wants to learn how a business operates day-to-day, build confidence in a professional environment, and develop practical skills that can open doors ac... ZIPC1_UKTJ

12 month fixed term contract Manchester or Slough (Hybrid 8 days a month in office) Competitive + Bonus We’re looking for a detail‑oriented and analytically driven Customer Success Operations Analyst to join our Customer Success & Renewals Operations team for a 12 month fixed term contract. Reporting into the Senior Director of Customer Success, you’ll play a hands‑on role supporting the systems, data, and operational insights that underpin our global Customer Success organisation. This is an excellent opportunity to develop deep expertise in CS Operations within a high‑growth B2B SaaS environment. You’ll work closely with the Director of CS Operations, Customer Success leadership, and cross‑functional RevOps partners, contributing directly to retention, renewal, and expansion outcomes. What You’ll Be Doing • Supporting the administration and ongoing configuration of Gainsight, including health scores, playbooks, CTAs, and Journey Orchestrator campaigns, • Helping manage integrations between Gainsight, Salesforce, NetSuite, and support platforms, monitoring data flows and resolving data quality issues in partnership with RevTech and Data teams, • Building and maintaining dashboards, reports, and operational insights across Gainsight, Salesforce, and BI tools, tracking key metrics such as GRR, NRR, churn, customer health, and expansion performance, • Preparing QBR materials, renewal forecasts, and leadership reporting, and supporting data reconciliation across Customer Success, Sales, and Finance, • Analysing customer lifecycle and health data to identify trends, risks, and opportunities, supporting proactive churn identification, • Maintaining and supporting documentation for CS playbooks, onboarding journeys, renewal workflows, and escalation processes, • Assisting with testing and quality assurance of system and configuration changes prior to wider rollout, • Providing day‑to‑day operational support to the Customer Success and Renewals teams, responding to ad‑hoc data, reporting, and system requests, • Collaborating cross‑functionally with Sales Ops, Marketing Ops, RevOps, Data, and IT on reporting alignment and operational initiatives What We’re Looking For Essential • 2+ years’ experience in Customer Success Operations, Revenue Operations, Sales Operations, or a related analytical GTM role, • Strong experience with Salesforce, including report and dashboard building, • Proven analytical skills with confidence working with large datasets and translating insights into clear outputs, • Experience building reports in Gainsight, Salesforce, or BI tools (Tableau, Looker, Power BI), • High attention to detail, strong data ownership, and a proactive, self‑starting mindset, • Hands‑on experience with Gainsight or similar CS platforms (e.g. ChurnZero, Totango), • Familiarity with NetSuite or ERP / finance systems, • Working knowledge of SQL or data querying tools, • Understanding of SaaS customer lifecycle, renewals, and expansion, • Exposure to operational documentation or change management Please note: We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.

12 month fixed term contract Manchester or Slough (Hybrid 8 days a month in office) Competitive + Bonus We’re looking for a detail‑oriented and analytically driven Customer Success Operations Analyst to join our Customer Success & Renewals Operations team for a 12 month fixed term contract. Reporting into the Senior Director of Customer Success, you’ll play a hands‑on role supporting the systems, data, and operational insights that underpin our global Customer Success organisation. This is an excellent opportunity to develop deep expertise in CS Operations within a high‑growth B2B SaaS environment. You’ll work closely with the Director of CS Operations, Customer Success leadership, and cross‑functional RevOps partners, contributing directly to retention, renewal, and expansion outcomes. What You’ll Be Doing • Supporting the administration and ongoing configuration of Gainsight, including health scores, playbooks, CTAs, and Journey Orchestrator campaigns, • Helping manage integrations between Gainsight, Salesforce, NetSuite, and support platforms, monitoring data flows and resolving data quality issues in partnership with RevTech and Data teams, • Building and maintaining dashboards, reports, and operational insights across Gainsight, Salesforce, and BI tools, tracking key metrics such as GRR, NRR, churn, customer health, and expansion performance, • Preparing QBR materials, renewal forecasts, and leadership reporting, and supporting data reconciliation across Customer Success, Sales, and Finance, • Analysing customer lifecycle and health data to identify trends, risks, and opportunities, supporting proactive churn identification, • Maintaining and supporting documentation for CS playbooks, onboarding journeys, renewal workflows, and escalation processes, • Assisting with testing and quality assurance of system and configuration changes prior to wider rollout, • Providing day‑to‑day operational support to the Customer Success and Renewals teams, responding to ad‑hoc data, reporting, and system requests, • Collaborating cross‑functionally with Sales Ops, Marketing Ops, RevOps, Data, and IT on reporting alignment and operational initiatives What We’re Looking For Essential • 2+ years’ experience in Customer Success Operations, Revenue Operations, Sales Operations, or a related analytical GTM role, • Strong experience with Salesforce, including report and dashboard building, • Proven analytical skills with confidence working with large datasets and translating insights into clear outputs, • Experience building reports in Gainsight, Salesforce, or BI tools (Tableau, Looker, Power BI), • High attention to detail, strong data ownership, and a proactive, self‑starting mindset, • Hands‑on experience with Gainsight or similar CS platforms (e.g. ChurnZero, Totango), • Familiarity with NetSuite or ERP / finance systems, • Working knowledge of SQL or data querying tools, • Understanding of SaaS customer lifecycle, renewals, and expansion, • Exposure to operational documentation or change management Please note: We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.

Customer Success Business Partner Manchester, Slough or Leeds (Hybrid 2-3 days a week in office) Competitive + Commission Permanent full time We are looking for an experienced Customer Success Business Partner (CSBP) to join IRIS Software Group, supporting our market-leading accountancy software portfolio. As a CSBP, you will act as a trusted advisor to our key customers and strategic service partners, helping them maximise value from their IRIS solutions throughout the entire customer lifecycle. You will play a critical role in onboarding, adoption, retention, and growth, ensuring our customers achieve meaningful outcomes and long-term success. Working within the Customer Success Department, you will collaborate closely with Customer Operations, Sales, Channel teams, and senior leadership to deliver exceptional customer experiences for our most valuable accounts. Key Responsibilities • Manage a portfolio of VIP customers, overseeing all products and solutions across each customer’s IRIS accountancy software portfolio, typically supporting customers with annual spend in excess of £50,000., • Develop strong, trusted-advisor relationships with customers and strategic partners, including senior stakeholders, to understand their goals and guide them towards successful outcomes., • Act as the primary point of contact for customers, strategically managing day-to-day communication, coordinating IRIS resources, and owning issue resolution and escalations., • Oversee the end-to-end customer journey, including onboarding, implementation, Go Live Reviews, adoption, and ongoing optimisation to ensure rapid time to value., • Drive product adoption, customer satisfaction, retention, renewals, expansion, and advocacy by aligning IRIS solutions to customer needs., • Maintain a deep and continually developing understanding of IRIS products, services, and roadmaps, advising customers on the most relevant features and best practices., • Create, maintain, and deliver Customer Success Plans for each customer and partner, using Customer Tracker dashboards and Gainsight to monitor customer health, create Calls to Action, and manage risk., • Deliver Quarterly Business Reviews (QBRs) in collaboration with Account and Channel Managers to review performance, value delivered, and future opportunities., • Review adherence to operational SLAs and ensure appropriate success plans are in place to address any areas of non-compliance., • Act as the voice of the customer, providing structured feedback to internal teams to improve products, services, and the overall customer experience., • Support NPS and customer survey processes, ensuring customers are aware of and engaged with feedback initiatives., • Maintain a strong understanding of customer contracts, subscriptions, and terms and conditions to maximise value for both the customer and IRIS., • Identify upsell and cross-sell opportunities and contribute to lead generation in partnership with Sales and Channel teams., • Deliver Customer Success KPIs, including time to value, retention, lifetime value (LTV), and growth. Experience & Qualifications Essential • 4+ years’ experience in Customer Success, Account Management, or a similar customer-facing role, • Proven ability to manage multiple strategic customers concurrently, • Strong project management and organisational skills, • Excellent relationship-building capabilities, including at senior stakeholder level, • Strong verbal and written communication skills, including presentations, • Ability to prioritise effectively in a fast-paced environment, • High attention to detail and strong problem-solving skills, • Resilience and adaptability when facing challenges, • Self-starter who can work independently while contributing to a team Desirable • Experience with SaaS or accountancy software, • Familiarity with customer success platforms such as Gainsight, • Strong product knowledge or the ability to learn complex solutions quickly Why join IRIS Software Group? • Join one of the leaders in UK Accountancy software at an exciting stage of growth with clear cut progression paths., • Work for a certified Great Place to Work in every country we operate in., • Join an inclusive environment where your ideas and experience can shape processes.

A great first step into a professional career.This is an opportunity to start your career in a role that really matters.We're hiring a Facilities Associate to join our Facilities team.This role is designed for someone at the start of their career who wants to learn how a business operates day-to-day

Competitive + Bonus + Benefits.Credit Control team and help manage customer accounts in a busy, high-volume environment.You don't need previous Credit Control experience to apply.This role is ideal if you've worked in a.If you're confident speaking with customers, organised, detail-focused, and comf

We are looking for a Demand Generation Specialist to join our iSAMS marketing team on a fixed-term contract basis, covering a period of maternity leave from June 2026 for a minimum of 14 months. As Demand Generation Specialist for iSAMS, you will own the day-to-day execution of marketing campaigns f

Customer Service Analyst 2nd Line.Every HR team, supporting customers using our cloud-based HR and Payroll software, primarily within the education sector.This role is ideal for someone with solid HR or payroll systems experience who enjoys problem solving, supporting customers with complex queries

A great first step into a professional career This is an opportunity to start your career in a role that really matters. We’re hiring a Facilities Associate to join our Facilities team. This role is designed for someone at the start of their career who wants to learn how a business operates day-to-day, build confidence in a professional environment, and develop practical skills that can open doors across Operations, Workplace Management, and Health & Safety. This is a 100% office-based role, where you’ll be working on-site every day as part of a hands-on team that keeps our workplaces running smoothly. You don’t need previous Facilities experience. You’ll be supported, trained, and guided - what matters most is your attitude, reliability, and willingness to learn. Why This Role Matters Facilities plays a vital role in keeping the business running smoothly. The team sits at the heart of the organisation, supporting every department by making sure our offices are: • Safe and compliant, • Clean, organised, and ready to use, • Fully operational for teams and visitors, • Supported by reliable services and suppliers Because this is an on-site role, you’ll see the impact of your work in real time - helping create an environment where people can do their best work every day. When this works well, people can focus on their jobs, collaborate effectively, and deliver great outcomes for our customers. Your work will directly improve the day-to-day experience of colleagues across the business - even from your first day. Why This Role Is a Brilliant Place to Start Every small task makes a difference. Every well-prepared space supports someone’s work. In this role, you’ll be physically present in the office, helping keep everything running - setting up spaces, supporting day-to-day operations, and making sure everything is where it should be. You’ll learn how a workplace functions, how different teams rely on each other, and how your contribution supports the wider business. It’s a role where you can: • Build confidence quickly, • Learn practical, transferable skills, • See the impact of your work every day Many people use this type of role as a starting point to move into Facilities, Operations, or other business areas over time. About the Team You'll Join You’ll join a friendly and supportive Facilities team of five people. The team is known for: • Helping each other and sharing knowledge, • Taking time to explain how things work, • Supporting new starters as they learn, • Creating a positive and well-run working environment You’ll also work with teams across the business - giving you great exposure early in your career. This team plays an important role in the business and offers a strong foundation for future progression. What You'll Be Doing With training and support, you’ll gradually take ownership of your responsibilities, including: • Helping keep office spaces clean, organised, and ready for use, • Setting up meeting rooms for teams and visitors, • Supporting basic maintenance tasks and reporting any issues, • Managing access passes for staff, visitors, and contractors, • Booking maintenance requests using simple systems, • Working with cleaning and maintenance providers to ensure standards are met, • Supporting health & safety activities and keeping records up to date, • Helping with office events and general day-to-day tasks, • Providing occasional reception cover when needed You may also travel between nearby office locations from time to time, depending on business needs. You’ll never be expected to know everything straight away - learning and asking questions is encouraged. What We’re Looking For This role is open to people at the start of their career, and we’re deliberately flexible on background. You could be a great fit if you: • Are leaving education or looking for your first office-based role, • Are happy working on-site in an office environment full-time, • Have some experience of helping people - this could be retail, hospitality, part-time work, or volunteering, • Take pride in doing tasks properly and keeping things organised, • Are reliable and happy to take responsibility, • Communicate clearly and respectfully with others, • Enjoy being part of a team and supporting shared goals, • Are willing to learn and try new things, • You don’t need previous Facilities experience., • A degree is welcome but not essential. What matters most is your attitude - being dependable, proactive, and open to learning. What You’ll Gain • A clear and supportive entry point into a professional role, • Practical, hands-on experience in workplace operations, • Confidence working in an office environment, • Training and support from experienced colleagues, • Exposure to different teams across the business, • Opportunities to grow and progress over time If you’re looking for a meaningful first step, real responsibility, and a role where you can learn by being hands-on every day, this could be the start of something special

We’re looking for a detail‑oriented and analytically driven Customer Success Operations Analyst to join our Customer Success & Renewals Operations team for a 12 month fixed term contract. Reporting into the Senior Director of Customer Success, you’ll play a hands‑on role supporting the systems, data, and operational insights that underpin our global Customer Success organisation. This is an excellent opportunity to develop deep expertise in CS Operations within a high‑growth B2B SaaS environment. You’ll work closely with the Director of CS Operations, Customer Success leadership, and cross‑functional RevOps partners, contributing directly to retention, renewal, and expansion outcomes. What You’ll Be Doing • Supporting the administration and ongoing configuration of Gainsight, including health scores, playbooks, CTAs, and Journey Orchestrator campaigns, • Helping manage integrations between Gainsight, Salesforce, NetSuite, and support platforms, monitoring data flows and resolving data quality issues in partnership with RevTech and Data teams, • Building and maintaining dashboards, reports, and operational insights across Gainsight, Salesforce, and BI tools, tracking key metrics such as GRR, NRR, churn, customer health, and expansion performance, • Preparing QBR materials, renewal forecasts, and leadership reporting, and supporting data reconciliation across Customer Success, Sales, and Finance, • Analysing customer lifecycle and health data to identify trends, risks, and opportunities, supporting proactive churn identification, • Maintaining and supporting documentation for CS playbooks, onboarding journeys, renewal workflows, and escalation processes, • Assisting with testing and quality assurance of system and configuration changes prior to wider rollout, • Providing day‑to‑day operational support to the Customer Success and Renewals teams, responding to ad‑hoc data, reporting, and system requests, • Collaborating cross‑functionally with Sales Ops, Marketing Ops, RevOps, Data, and IT on reporting alignment and operational initiatives What We’re Looking For Essential • 2+ years’ experience in Customer Success Operations, Revenue Operations, Sales Operations, or a related analytical GTM role, • Strong experience with Salesforce, including report and dashboard building, • Proven analytical skills with confidence working with large datasets and translating insights into clear outputs, • Experience building reports in Gainsight, Salesforce, or BI tools (Tableau, Looker, Power BI), • High attention to detail, strong data ownership, and a proactive, self‑starting mindset, • Comfortable working in a fast‑paced, matrixed environment with non‑technical stakeholders Desirable • Hands‑on experience with Gainsight or similar CS platforms (e.g. ChurnZero, Totango), • Familiarity with NetSuite or ERP / finance systems, • Working knowledge of SQL or data querying tools, • Understanding of SaaS customer lifecycle, renewals, and expansion, • Exposure to operational documentation or change management . Please note: We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible

Apply today and be part of something extraordinary at IRIS Software Group!.

IRIS Software Group is a global leader in education technology, supporting schools in over 90 countries. You’ll act as a trusted advisor to your customers while identifying opportunities to expand usage across the iSAMS suite and wider IRIS solutions.

We’re on the hunt for an enthusiastic and driven Paid Media Specialist to join our Performance Marketing team.This role is ideal for someone who loves getting into the nitty-gritty of campaign setup, optimisation and performance analysis, but who can also see the bigger picture, collaborating clos

Field Sales Executive – Accountancy Solutions (Remote, UK).Competitive base + Car allowance + commission.Reporting to: Commercial Sales Manager.Team: 7 in Commercial Sales | 14 across ADE.Ready to hit the road (and the numbers)? We’re looking for a driven, ambitious.If you love autonomy, buildin

Deputy Head of Assessment – Governance and Policy.Working hours: 35 hours a week, core 10:00-16:00.Hybrid: minimum 6 days a month in office.The Federation of Royal Colleges of Physicians of the UK seeks a dynamic Deputy Head of Assessment Governance and Policy to lead a team dedicated to maintaini

Field Sales Executive – HCM Solutions (Remote, UK).Competitive base + Car allowance + commission.Commercial Sales | 14 across ADE.Ready to hit the road (and the numbers)? We’re looking for a driven, ambitious.HCM (Human Capital Management).If you love autonomy, building relationships, and closin

IRIS Recruitment is looking for a Customer Service Advisor based in Hemel Hempstead, UK.

Strategic Sales Executive – HCM Solutions (Remote, UK).Competitive base + Car allowance + commission.Commercial Sales | 14 across ADE.Ready to hit the road (and the numbers)? We’re looking for a driven, ambitious.HCM (Human Capital Management).If you love autonomy, building relationships, and cl

IRIS Recruitment in Stoke-on-Trent is looking for a Financial Accountant to lead VAT and Corporation Tax compliance and manage financial policies.

We’re looking for a commercially driven Senior Account Development Executive to join our growing Education team at IRIS!. This role is focused on driving growth across our existing education customer base, building long-term relationships with schools and education organisations, and identifying o

A leading creative agency in Greater London seeks a strategic leader to synthesize culture and client data into actionable strategies.In this role, you'll be responsible for shaping integrated campaigns, leading workshops, and mentoring junior staff on research and strategy.The ideal candidate has a

Strategic Sales Executive – Accountancy Solutions (Remote, UK).Commercial Sales | 14 across ADE.Ready to hit the road (and the numbers)? We’re looking for a driven, ambitious.UK businesses and accountancy practices.If you love autonomy, building trusted relationships, and closing high-value deal

This role is part of our search‑focused client leadership team, where you will work across the Beiersdorf (BDF) suite of brands, including NIVEA, Eucerin and Hansaplast, acting as a senior strategic partner to the client across the EU region.Beiersdorf is a global skincare leader, and as their sea

Are you an experienced AML professional looking to step into a high‑impact second line role within a fast‑growing organisation? We’re looking for a.As a vital part of our second line of defence, you’ll review and challenge KYC activity completed by our first line teams, assess financial crim

A creative agency in Greater London is seeking a highly conceptual Senior Designer to develop bold ideas and lead design across various channels.With over 8 years of experience in integrated agencies, you will create compelling visual systems and collaborate closely with teams to deliver standout cr

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.This role is part of our search-focused client leadership team, where you will work across the Beiersdorf (BDF) suite of brands, including NIVEA, Eucerin and Hansaplast, acting as a senior strategic part

IRIS Education is part of IRIS Software Group, one of the UK's largest privately held software companies. Our Education division serves over 12,000 schools and trusts globally, providing finance, HR, payroll, compliance, and school management solutions across brands including iSAMS, Every, IRIS Fina

A global integrated agency in Greater London is seeking a strategic leader to own client projects and develop integrated campaigns.The role involves working with teams to create impactful strategies and mentoring junior staff in research and strategy.The ideal candidate will have strong skills in le

A global integrated agency in London seeks a New Business & Marketing Manager to drive growth through proactive marketing and new business activities.The ideal candidate will have at least 3 years of experience in the industry, strong project coordination skills, and a passion for creativity and age

The ideal candidate will have solid experience in UK payroll preparation, managing multiple client payrolls, and using Iris payroll software.

A leading marketing agency in the United Kingdom is seeking a Senior Account Manager.This role entails owning client relationships across multiple regions and driving strategic conversations in SEO and PPC.You will produce high-quality performance reports, identify growth opportunities, and collabor

Clear opportunities to grow your career within IRIS.

Customer Service Advisor (Housing).Hemel Hempstead, Hertfordshire (Hybrid Working).Fixed Term Contract until 1st January 2027 – Full Time (37 hours per week).Join us in making a meaningful difference for our customers.Apply today and become a valued member of our Customer Services team.At Thrive H

A growing financial services firm in the United Kingdom seeks a Senior AML Advisor to enhance the financial crime framework.The role involves reviewing KYC activities, assessing risks, and providing expert AML guidance.Candidates should possess strong communication skills and hands-on experience in

Iris is a global integrated agency driven by one simple philosophy: Participate or Perish. Master primary and secondary research: leverage tools and technology from across Iris and beyond to identify emergent behavioursand what it takes for brands to participate in people’s lives. Develop bespoke

IRIS Software Group is hiring a Customer Success Management Business Partner in the UK.

Develop bespoke insight or trend reports that position Iris as a thought‑leader with our client. Iris is an advocate for equal opportunity in the workplace. Master primary and secondary research: leverage tools and technology from across Iris and beyond to identify emergent behaviours and what it

We are looking for a New Business & Marketing Manager to help drive the agency's growth in London through proactive new business activity, marketing initiatives, and brand positioning playing a key role in supporting Iris' growth strategy by identifying new opportunities, managing pitch processes, a

A great first step into a professional career.This is an opportunity to start your career in a role that really matters.We’re hiring a Facilities Associate to join our Facilities team.This role is designed for someone at the start of their career who wants to learn how a business operates day-to-d

A leading integrated agency in Greater London is seeking a highly conceptual Senior Designer to craft campaignable ideas across various channels including brand, digital, and film.The ideal candidate will have over 8 years of experience in integrated agencies, with an exceptional portfolio showcasin

A leading technology firm in the UK is seeking a Product Marketing professional to join their team.The successful candidate will build messaging and go-to-market plans, collaborating closely with Sales and Product teams.Candidates should have a background in B2B technology or SaaS with strong commun

Iris is an advocate for equal opportunity in the workplace.

A leading software company in the UK seeks an AI Operations specialist to lead the delivery of GenAI initiatives.This hybrid role requires strong AWS experience and technical skills to identify, implement, and optimise AI solutions across the organization.You'll have significant ownership over the A