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  • Guest Experience Manager
    Guest Experience Manager
    hace 5 días
    Jornada completa
    London

    Guest Experience Manager - Cove Cannon Street London We believe in simplicity, beauty and efficiency. Ever the curious, it’s about little things. Big things. Unexpected things. We are part of our local community and they are part of us. We believe in creating authentic, localised experiences for our guests. There are no boundaries, in your role as Guest Experience Manager, as you will be responsible for your team in providing all the reassurance our guests need to relax into their stay. Experiences they won’t find anywhere else. In this role you will be responsible for; - • Using your intuition to curate memorable experiences, to ensure our guests come back for more., • Creators of authentic experiences and sanctuaries for our guests from the moment they book, to when they arrive and leave. Immersing you, and your team into the local community to collaborate with local businesses in any way we can., • Support and deliver the guest experience through face-to-face interactions when guests are not receiving virtual support via our dedicated app. Ensuring all guest queries are provided and answered in an efficient and effective way., • Liase with edyn’s central Guest Services team, as the point of contact and reference for updates and activity of guest interactions via our dedicated app., • Ensure all properties operate within all health & safety and fire safety guidelines, ensuring team and guests alike are safe and secure., • Collaborate and network with the team through building connections virtually and in person to create an engaging, fun and creative way to forge commitment, learnings, passion and understanding across the brand and properties. What we look for. - • Previous management experience within hospitality is highly desirable (hotels, student living, hostels, build to rent accommodation, including wider hospitality sectors also etc)., • Previous team management experience., • An engaging people manager, who is able to collaborate and network with their teams through building connections virtually and in person through fun and creative ways to forge commitment, learnings, passion and understanding across the brand and properties., • Tech savvy, someone who does not shy away from tech-based resolutions and interaction., • Clear verbal/written communication proficiency., • Flexible and adaptable approach with a can-do attitude. But most importantly, you will be human like us. Your decisions and ways of being will be inspired by our values that have been created and defined by our people; The Courage to Question, Evolve and Be Human. Our benefits. • Competitive salary, • Bonus scheme, • Excellent travel and development opportunities, • 25 days’ holiday (Inc bank holidays and the option to buy more), • Wellbeing benefits (cash plan and an Employee Assistance Programme), • Free nights in our properties, • Recognition schemes, • Pension (the tax efficient way), • Sick pay, • Other benefits tailored to you Our natural habitat. We believe in working flexibly – this includes flexibility in work location, working days (including weekends and bank holidays in operations) and working hours. This may be ad hoc or permanent flexibility. Ask your recruiting manager or see our careers page for more information. Not many Londoners live in the Square Mile, but for the duration of your stay, you can do just that. Mansion House station is minutes away and if you’re working in The City, the Bank of England and offices such as Deloitte and Accenture are on the doorstep. You’ll also have a whole host of restaurants and bars to choose from, and across the river, the South Bank and Borough Market to explore too. The Shard is nearby for sky-high dining, as is the Barbican for a spot of culture at the weekend. About edyn. Here at edyn, we believe travel should be a rich journey of discovery. Our brands – Cove, Locke and SACO – offer soulful hospitality firmly rooted in their local neighbourhoods. Together, we’re creating sanctuaries for free-thinking urbanites across Europe. About Cove. Unlike other hotels, we’re not into labels. We’re into living. Cove offers guests a space like no other – carefully designed, uncluttered apartments that allow each person to make the most of every moment, and every mode. These day’s it’s not about clocking in then logging off, presenting then partying, or even weekdays and weekends. It’s about undivided, seamless living. Flowing from one mode to the next without interrupting. Working comfortably. Living efficiently. Blurring borders and being together, but with enough space for our guests. Work/life balance has changed, and we’re here for the future. Diversity, Equity, and Inclusion Statement edyn’s Purpose is to build brands designed around Soulful Hospitality -we create sanctuaries where free thinkers can nourish and enliven their souls. This is only possible if the growth of our company is centred around a deep respect for humanity. Everyone at edyn should feel free and safe to express their ideas, state their opinions and share their lived experiences in an environment of openness, tolerance, and curiosity. This principle sits at the heart of our approach to improving diversity and inclusion. We have established goals and supporting commitments which will help us ensure that everyone in edyn feels a sense of belonging, regardless of their background or identity. We are on a DEI journey that we have yet to complete, and we acknowledge our failures or weaknesses as we discover them. Our principle & goals are clear, and we travel together to seek to drive change, evolve ourselves and the edyn community.

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  • Assistant General Manager (AGM)
    Assistant General Manager (AGM)
    hace 2 meses
    £50000–£55000 anual
    Jornada completa
    Spitalfields, Tower Hamlets

    Osteria Angelina is a family-owned sister restaurant to Angelina Dalston, located in the heart of Central London. Rooted in the Italian tradition of generous hospitality and simple, beautiful food, an osteria is a place where guests are welcomed like family. We celebrate Itameshi – Italian cuisine made with Japanese ingredients and influences. Our à la carte menu changes with the seasons and is shaped by the day’s best ingredients. With an open kitchen, a visible pasta lab, and a relaxed service style, we honour craft, not convention. There is no right way to order. There is no dress code. You can use your hands. Make yourself at home. We are now looking for an Assistant General Manager (AGM) who is passionate, hands-on, and ready to be a key player in a unique and growing hospitality concept. The Role – Assistant General Manager As AGM, you will support the General Manager in overseeing the day-to-day running of the restaurant, ensuring smooth operations across both the floor and back of house. You’ll lead the team by example, build strong relationships with guests and staff alike, and ensure that every service is delivered with care, energy, and precision. Key Responsibilities Assist in managing the full operation of the restaurant, including daily service, team leadership, and guest satisfaction. Drive and maintain high standards of service, hospitality, and operational excellence. Support recruitment, training, and development of the front-of-house team. Act as a role model for our culture of relaxed, attentive, and genuine service. Ensure full compliance with health & safety, licensing, and hygiene standards. Collaborate with the kitchen, bar, and senior management to deliver a seamless guest experience. Monitor and report on key performance metrics, including staffing, costs, and revenue targets. What We’re Looking For Proven experience as an Assistant General Manager or Restaurant Manager in a premium casual or semi fine dining environment. A natural leader who motivates and empowers others through empathy and example. Strong operational and floor presence, with excellent attention to detail. Passion for hospitality, guest experience, and building lasting relationships. Knowledge of Italian and/or Japanese cuisine and culture is a plus. Calm under pressure, organised, and adaptable in a fast-paced environment. What’s In It for You Competitive salary (£48k–£55k DOE) High-quality staff meals on duty Discounts at Osteria Angelina and sister restaurants Structured training and career development opportunities Opportunity to play a vital role in shaping a standout restaurant experience Be part of an independent, creative, and passionate hospitality group

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  • Bilingual Italian-English Assistant Manager
    Bilingual Italian-English Assistant Manager
    hace 2 meses
    £25000 anual
    Jornada completa
    London

    Are you a fluent Italian speaker with strong English skills, exceptional organisation, and ambition to grow fast in a rewarding education sector role? Join a boutique, high-standards education travel company that's been successfully connecting Italian schools and students with inspiring UK study programmes for years. We partner with fantastic freelance English teachers across key locations (Edinburgh, Cambridge, Oxford, and more) to deliver memorable, high-quality group experiences, without the company ever needing to escort groups ourselves. Everything happens from our efficient office hub. Now we're gearing up for exciting expansion (starting with Spain!), and the founder is personally looking for a talented, proactive right-hand person to train intensively and hand over increasing responsibility. This isn't just an admin job - it's your fast-track to real business ownership, decision-making involvement, and leadership in a niche, meaningful industry. What You'll Do (Hands-On & Varied - No Two Days the Same) • Craft tailored client quotations using our custom Excel tools and Word templates, turning school needs into compelling, accurate proposals, • Guide Italian schools through the full trip-planning journey: prompt, professional, warm communication from first enquiry to happy post trip feedback, • Handle Italian public procurement & compliance expertly (MEPA/Acquisti in Rete PA, ANAC), preparing, uploading, and tracking documents flawlessly to meet strict deadlines, • Orchestrate incoming student groups end-to-end: check-ins, attendance tracking, academic resources, personalised lanyards/certificates, Google Forms setup, travel cards, welcome sessions, and on-site coordination support, • Quality-check freelance teachers: verify certifications, DBS, right-to-work docs before any programme launches, • Keep everything running smoothly behind the scenes: update operational databases/files/reports, manage shared inbox, schedule Zooms, and support the founder on ad-hoc priorities, • Occasionally travel within the UK (expenses paid) to build stronger relationships with our teacher network or onboard new talent Who We're Looking For Must-Have Essentials • Native or C1/C2-level fluency in Italian, • Confident professional English (B2–C1 minimum, excellent written/spoken), • Superb organisational skills + razor-sharp attention to detail, • Real comfort with numbers, Excel (formulas, data updates, annual tool reviews), • Thrive under pressure, juggle multiple priorities without losing cool, • Proactive, initiative-driven mindset + genuine eagerness to learn and take ownership, • Humble, collaborative, positive team player who values high standards Nice-to-Haves (Big Advantages) • Any Spanish skills (B1 minimum)? Huge bonus as we prepare for Spain launch!, • Prior exposure to operations, programme coordination, education/tourism/travel, admin, or client-facing roles (even internships/volunteering count), • Recent graduates very welcome: potential and attitude trump years of experience Why join us • Direct, one-to-one mentorship from an experienced founder who will teach you the full business inside-out, • Accelerated growth: clear path to greater autonomy, higher responsibility, and future title/salary progression as we scale, • Genuine involvement in strategic decisions and international expansion, • Hybrid flexibility with a supportive, close-knit environment, no corporate bureaucracy, • Work in a purpose-driven niche: helping young Italians gain life-changing UK experiences while building a sustainable, growing business Right to work Candidates must already have the right to work in the UK, as we are unable to provide visa sponsorship for this position.

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  • Marketing Manager
    Marketing Manager
    hace 4 días
    £42000–£52000 anual
    Jornada completa
    London

    Job Summary We are seeking a dynamic and strategic Marketing Manager to lead our marketing initiatives and drive brand growth. The successful candidate will be responsible for developing and implementing marketing strategies, managing projects, and analysing market trends to ensure the organisation remains competitive. This role offers an excellent opportunity for a motivated professional with strong leadership and organisational skills to make a significant impact within our team. The position is paid and suitable for individuals with a passion for innovative marketing practices and B2B engagement. Responsibilities Develop comprehensive marketing strategies aligned with organisational goals, focusing on B2B marketing channels. Lead and coordinate multiple marketing projects, ensuring timely delivery and adherence to budgets. Analyse market data and consumer insights to inform campaign development and optimise outreach efforts. Oversee the creation of marketing materials using Microsoft PowerPoint, Microsoft Office, and other relevant tools. Manage relationships with external partners, clients, and stakeholders to enhance brand visibility. Monitor campaign performance metrics and prepare detailed reports using analysis skills to evaluate success rates. Lead a team of marketing professionals, providing guidance, motivation, and professional development opportunities. Stay informed on industry trends, emerging technologies, and IT developments that could benefit marketing initiatives. Skills Excellent command of English with outstanding communication skills for internal and external engagement. Proven project management experience with the ability to organise multiple tasks efficiently. Strong analysis skills to interpret data and derive actionable insights. Proficiency in Microsoft Excel, Microsoft PowerPoint, Microsoft Office Suite, and IT tools relevant to marketing functions. Demonstrated leadership capabilities with experience in managing teams or projects. In-depth understanding of B2B marketing strategies and practices. Exceptional organisational skills with effective time management abilities. Ability to adapt quickly to changing priorities within a fast-paced environment. This role is ideal for a proactive individual eager to contribute innovative ideas while advancing their career within a supportive organisation committed to excellence in marketing practices. Job Type: Permanent Work Location: In person

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  • Database Administrator
    Database Administrator
    hace 4 días
    £34600–£40000 anual
    Jornada completa
    Walton-on-Thames

    Database administrators and web content technicians Job Responsibilities - • Applicant would be responsible for regularly updating and maintaining the online product inventory, including new arrivals, out of stock items, price changes, and promotions., • Ensure accurate product details such as name, ingredients, benefits, price, and availability are displayed for customer reference. Update website banners, landing pages, and special offers., • Tracking key website metrics, such as sales trends, customer inquiries, and conversion rates, and generating reports for management is essential., • Coordinate with developers to resolve technical issues, monitor the website for bugs or downtime, and implement backup and recovery procedures., • Manage user-generated data, including customer reviews, inquiries, and accounts. Ensuring the security of sensitive customer information, including payment data and transaction history, is a key responsibility Salary - £34,600 - £40,000 Company Background UTILITIES XPERTS LIMITED trading in the name of TOPS PIZZA was incorporated on 5 August 2020. It mainly deals with take-away food shops and mobile food stands. Company is planning to expand its business and it is looking for Database Administrator to look after the client centricity and also to ensure accurate product details such as name, ingredients, benefits, price, and availability are displayed for customer reference. Update website banners, landing pages, and special offers.

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  • Deputy General Manager - New Opening Wine Bar & Restaurant
    Deputy General Manager - New Opening Wine Bar & Restaurant
    hace 4 días
    £36000–£46000 anual
    Jornada completa
    London

    Incipio curates beautiful spaces with vibrant atmospheres for great times. We are seeking an outstanding Deputy General Manager with a love for giving guests elevated experiences, imparting their knowledge and passion for amazing food, wine and cocktails on a beautiful roof terrace. Lillie’s is a sparkling wine bar and British sharing plates restaurant rooted in the rhythms of the English countryside. A celebration of homegrown supply, seasonal cooking, and modern British hospitality, it brings together the best of our fields, farms, and shores, paired with an expressive selection of sparkling wines from Britain and beyond. With expansive views across West London, the space offers a refined yet welcoming setting, designed to attract those seeking a premium and elevated experience at Olympia. The Role: As Deputy General Manager, you’ll be key to the running and success of Lillie’s, from guest journey & team training to owning and managing the P&L. Our Deputy General Managers are pro-active, insightful, commercial leaders for their venues. You will bring imagination, joy and a boundless passion for incredible people, outstanding hospitality and revenue driving through innovative ideas and continuous development of your team. We Expect You To: Have experience in fresh produce restaurants and wine bars, with a WSET Level 2 or above. Have pure passion for hospitality and giving guests a wonderful time. Take full ownership of your KPIs whether that is financials, people, compliance, stock management – guest experience is at the core of your passion. Lead joyous, guest focused, shifts; managing everything from atmosphere to standards. Empower your team to develop through the career pathway, giving clear and example lead feedback. Obsess over service standards and deliver nothing short of excellence. Coach, mentor, and inspire with a big heart and a focus on people development. Work collaboratively with your General Manager, Head Chef and other stakeholders to achieve success. Ensure safety of your guests, your team, and your venue at all times. Maintain compliance and actively promote completion of online training, daily/ weekly checks and best practices. Adapt and evolve by embracing challenges and thrive in a changing environment. Communicate with impact – clearly, effectively, and with intention. Always taking the time to review and follow up. Be an effective leader who is approachable, honest and supportive in driving the business forward. Who You’ll Be: A Proven leader with experience in either a premium restaurant or wine bar. Someone who loves intimate dining experiences and individual, unique, guest experience and interactions. Energy, passion, and resilience – you lead by example and thrive under pressure. A structured mindset – setting clear expectations and empowering your team. Obsessed with communication – constantly speaking to your team, with the ability to communicate the bigger picture as well as venue specific details and getting the team to understand why their roles are so important to the companies success. Engaged in wider Incipio culture, living and breathing our values. Curiosity and courage – always questioning, improving, and innovating. Knowledge of British produce, champagne & wine desirable. Fun! Capable of integrating seamlessly into Incipio’s culture. Benefits & Best Bits Vitality Package: Dental, Optical and Health insurance. Gym membership discounts + other rewards Self Space: Free Therapy through Self Space. Accessible to anyone who works for Incipio Hugely exciting career development, with opportunities to grow and expand in this role as the business grows 10% Bonus capacity paid annually Company awards and events Sickness & Compassionate Pay Incentive trips (Think Wine trips to Portugal and Ski Trips to France) Enhanced Maternity, Paternity and Adoption leave Incipio FC + Seasonal Socials 50% discount for food and drink in all our venues Length in service; earn additional holiday after 2 years continuous service Incipio & Inclusivity We’re all about celebrating individuality & inclusivity. At Incipio, we believe diverse teams make the best teams. That’s why we welcome applications from all backgrounds, experiences, and perspectives; regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We’ve got you!

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  • Guest Experience Host
    Guest Experience Host
    hace 5 días
    Jornada completa
    London

    Guest Experience Host - Cove Cannon & The Moorgate by Cove We believe in simplicity, beauty and efficiency. Ever the curious, it’s about little things. Big things. Unexpected things. We are part of our local community and they are part of us. We believe in creating authentic, localised experiences for our guests. There are no boundaries, in your role as Guest Experience Host, as you will be responsible for providing all the reassurance our guests need to relax into their stay. Experiences they won’t find anywhere else. As Guest Experience Host (in a nutshell) you will be responsible for delivering our guest experience by contributing a feeling of simplicity, calm and sanctuary seeking new and smarter ways to deliver soulful hospitality to our guests through creativity and innovation. What we look for. • Previous experience within hospitality is highly desirable (hotels, student living, hostels, build to rent accommodation, including wider hospitality sectors also etc)., • Self-sufficient, requiring little direction and day to day management., • Tech savvy, who does not shy away from tech-based resolutions and interaction., • Clear verbal/written communication proficiency., • Flexible and adaptable approach with a can-do attitude. But most importantly, you will be human like us. Your decisions and ways of being will be inspired by our values that have been created and defined by our people; The Courage to Question, Evolve and Be Human. Our benefits. • Competitive salary, • Bonus scheme, • 20 days’ holiday + Bank Holidays (plus the option to buy more), • Wellbeing benefits (cash plan and an Employee Assistance Programme), • Free nights in our properties, • Recognition schemes, • Pension (the tax efficient way), • Sick pay, • Other benefits tailored to you Our natural habitat. We believe in working flexibly – this includes flexibility in work location, working days (including weekends and bank holidays in operations) and working hours. This may be ad hoc or permanent flexibility. Ask your recruiting manager or see our careers page for more information. Namesake of its neighbourhood, The Moorgate sits between the business hot spots of The City and Liverpool Street – home of in-demand HQs and up-market restaurants and bars. Plus, it’s not far from the buzzing Shoreditch and Old Street, with their thriving arts scene, restaurants, and nightlife. About edyn. Here at edyn, we believe travel should be a rich journey of discovery. Our brands – Cove, Locke and SACO – offer soulful hospitality firmly rooted in their local neighbourhoods. Together, we’re creating sanctuaries for free-thinking urbanites across Europe. About Cove. Unlike other hotels, we’re not into labels. We’re into living. Cove offers guests a space like no other – carefully designed, uncluttered apartments that allow each person to make the most of every moment, and every mode. These day’s it’s not about clocking in then logging off, presenting then partying, or even weekdays and weekends. It’s about undivided, seamless living. Flowing from one mode to the next without interrupting. Working comfortably. Living efficiently. Blurring borders and being together, but with enough space for our guests. Work/life balance has changed, and we’re here for the future. Diversity, Equity, and Inclusion Statement edyn’s Purpose is to build brands designed around Soulful Hospitality -we create sanctuaries where free thinkers can nourish and enliven their souls. This is only possible if the growth of our company is centred around a deep respect for humanity. Everyone at edyn should feel free and safe to express their ideas, state their opinions and share their lived experiences in an environment of openness, tolerance, and curiosity. This principle sits at the heart of our approach to improving diversity and inclusion. We have established goals and supporting commitments which will help us ensure that everyone in edyn feels a sense of belonging, regardless of their background or identity. We are on a DEI journey that we have yet to complete, and we acknowledge our failures or weaknesses as we discover them. Our principle & goals are clear, and we travel together to seek to drive change, evolve ourselves and the edyn community.

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  • Management Adviser
    Management Adviser
    hace 6 días
    Jornada completa
    London

    We are looking for an experienced professional to join our small but growing team and help us and our clients identify and solve operational and managerial issues to create value and optimise existing processes. Who are we? We are a boutique Business Consultancy with a focus on finding niches for innovation, conducting market research, business plan writing & operations consulting (such as HR/hiring). We work with clients from the idea stage to the growth stage. Our business culture is "explore - launch - automate", bringing disruptive innovation to inefficient processes in various industries. Currently, we generally focus on digital technology & wider emerging innovation spaces. About you • Does changing the way things work for the better excite you?, • Are you driven by partnering with stakeholders to deliver their work more efficiently and effectively?, • Are you the one who makes things organised, conscious about using new software and systems to be more efficient, and minimising routine & human error?, • Are you curious and always eager to learn about new processes, new techniques?, • Are you focused on making change happen?, • If the answer is “Yes”, then please apply! Your job Joining a boutique consultancy, you will be working with our team to improve how we deliver services to our clients, ensuring more efficient use of resources, technology, materials and processes. You will primarily focus on enabling data-driven operational decisions within our organisation and for our clients. Main job duties / responsibilities include: • gathering and analysing operational data;, • conducting interviews with senior employees and management to gain insights into problem areas;, • determining most effective solutions for current issues and presenting potential solutions to clients;, • overseeing the implementation of solutions based on available resources;, • working on financial models and projections for our clients, and how it interplays with operational data in order to spot areas of improvement and growth;, • keeping in touch with clients and updating them on implementation of solutions and any issues. We expect the following: • educated to a degree level, • strong command of English, • strong financial acumen, • be able to relocate to London Visa sponsorship: available for this position Job Type: 30 hours per week Work Location: London, Hybrid working arrangements

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  • Junior Sous Chef
    Junior Sous Chef
    hace 7 días
    £15.5–£17 por hora
    Jornada completa
    London

    Incipio curates beautiful spaces with vibrant atmospheres for great times. Arbour: A lively bar and food hall serving the high volume of theatre goers, concert attendees, event visitors and office workers that visit Olympia every day. From healthy farm to fork salads to lunchtime favourites it's set to become the hub of the roof garden. Bar Arriba is a bright and buzzing West London rooftop bar and restaurant, serving Mexican-inspired bites and cocktails for unforgettable good times. Our Junior Sous Chefs are proactive, detail oriented leaders in the kitchen. They are true food enthusiasts; creative, passionate, and committed to impeccable standards, while ensuring full compliance with food safety regulations. As a Junior Sous Chef, you will support our Chef De Parties, Commis Chefs Kitchen Porters in maintaining our high standards of service, leading from the front and helping to develop the skills of your team. We empower our Junior Sous Chefs to be approachable, open, honest respected, and give them the tools to develop their team themselves. WHAT YOU'LL BE GETTING UP TO Collaboratively deliver the Arbour Bar Arriba Menus with confidence, precision, and pride Work closely with the Sous Chef Head Chef to lead the wider kitchen team to create exceptional guest experiences Running the day to day operations of our kitchens Ensuring we are compliant, clean and safe Prepping for the day ahead and delegating tasks to the team to ensure success Supporting with stock management Creating new and exciting dishes for menu changes and seasonal specials Training and Developing your team Lead by example on compliance, safety, and completing e-learning and checklists Represent yourself and the Incipio brand with positivity, professionalism, and pride WHAT WE'RE LOOKING FOR Previous experience as a Chef in a fast paced, multi brand, enviroment A passion for hospitality, attention to detail, and high standards of food preparation and presentation Organised, clean, and confident in maintaining food hygiene, stock rotation, and compliance A team player who contributes to a calm, collaborative and motivated kitchen culture Strong communication and willingness to train, mentor, and support junior chefs Energy, pace, and a genuine desire to grow your craft within a high-performance kitchen Benefits Best Bits Transparent and fair TRONC payments Self Space: Free Therapy available through Self Space. Accessible to anyone who works for Incipio Referral Bonus: refer a friend and once they have passed their probation you receive a bonus 60% of our management teams are people we have progressed internally Career development + opportunity to grow and expand in this role as the business expands Company awards to celebrate team and regular events Incentive Trips (Think Wine trips to Portugal and Ski Trips to France)· Compassionate Leave Enhanced Maternity, Paternity and Adoption leave Length in service; earn additional holiday after 2 years continuous service Incipio FC + Seasonal Socials 50% discount for food and drink in all of our venues Incipio Inclusivity We're all about celebrating individuality inclusivity. At Incipio, we believe diverse teams make the best teams. That's why we welcome applications from all backgrounds, experiences, and perspectives; regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We've got you!

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  • 5 Star Hotel Security Officer
    5 Star Hotel Security Officer
    hace 25 días
    £14.32 por hora
    Jornada completa
    London

    Job Title: 5 Star Hotel Security Officer Hours: We are seeking 2 x officers (1 x Day & 1 x Night) 8:00-20:00 4 on 4 off 20:00-08:00 4 on 4 off Location: Central London Reports To: Security Team Leader/ Security Manager/ Head of Security / Account Manager. Pay Rate: £14.32 p/h Role Summary: The position requires officers to have exceptional customer service skills, be able to work in a team, conduct patrols, respond to emergencies and have excellent communication skills and be well presented at all times. The purpose of the role is the safety and security of people, property and assets. Being positive, great customer service and effective communication skills are crucial when interacting with the customer, the public and emergency services. The need to be visible, professionally presented and responsive supports the success of the security function. Customers rely on security to identify risks that threaten their business and reputation and take the appropriate action. There is requirement to engage with continuous training, as policy, procedures and technology evolves in the security environment. Responsibilities • Wear the correct uniform, PPE, SIA Badge and always be presented clean and smart., • Demonstrate excellent customer service and engage with every person positively., • Carry out all duties in accordance with the Assignment Instructions and Risk Assessment., • Follow relevant customer policy and procedures., • Utilise access controls systems and ensure the integrity of building perimeter security., • Utilise CCTV, systems and alarms to monitor and detect risk and suspicious activity., • Deter crime and anti-social behavior through awareness of behavior and intelligence., • Carry our relevant testing of security and safety systems., • Perform internal and external patrols as required., • Report incidents in an accurate and timely manner, follow the correct escalation model., • Collaborate with the Emergency Services, including detection and protection of evidence., • Support the customers brand and culture and follow any reasonable requests. Person Specification • SIA Licence for specific site (Door Supervision), • Previous security experience within a 5 star hotel, • Conscientious, alert and a strong attention to detail., • Adapts to changing priorities and is flexible and collaborative., • Punctual, reliable, committed, demonstrating respect for colleagues., • Highest standards of integrity, maintains confidentiality when handling sensitive information., • Effective communication skills, both verbal and written., • Responds well to positive change and innovation.

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  • Restaurant & Bar Manager - New Opening
    Restaurant & Bar Manager - New Opening
    hace 1 mes
    £30000–£45000 anual
    Jornada completa
    London

    About the role We are building a new kind of hospitality space in Hackney. A curated kitchen and bar programme where chefs, bartenders and collaborators take over the space for short residencies, events and experiences. The concept is designed to constantly evolve, with a changing calendar of pop ups, dinners, tastings, private hires and social events. We are looking for a full-time Manager to help bring this space to life day to day. This is not a traditional restaurant management role. We need someone who is equally comfortable running service, managing a bar, coordinating events, hosting guests and helping shape a fast-moving programme. The right person will love hospitality, have strong operational instincts, and be excited by the idea of working in a venue where things are always changing. This role will be central to the identity of the space. Over time, we want guests to come back not only because of the residencies and events we programme, but because of the team, the atmosphere and the experience we create every week. About the space The venue is an intimate, industrial kitchen and bar in Mare Street, with a large open kitchen and counter seating at its heart. It is designed as a platform for rotating chefs, drinks-led experiences and social hospitality. The space is curated and operated by us. While the concepts may change, the guest experience, standards and overall feel of the venue remain consistent. The Manager will play a key role in protecting that consistency while helping the programme feel fresh, exciting and well executed. What you’ll be responsible for Programming and coordination • Manage the operational logistics of each residency, event or takeover from set-up to breakdown, • Coordinate arrivals, check-ins, handovers and transitions between guest chefs or collaborators, • Support the execution of the venue calendar and ensure each event is properly prepared, • Work closely with founders and collaborators to make sure concepts are launch-ready, • Help spot operational risks early and solve problems before they affect service Venue and bar operations • Oversee the day-to-day running of the venue and ensure the space is consistently set up to a high standard, • Develop, manage and continuously improve the drinks offering of the space, • Oversee bar operations, stock ordering, supplier coordination and inventory management, • Lead service during event and residency nights, setting the tone for the floor and ensuring strong execution throughout, • Take ownership of team leadership on shift, creating clear communication, strong standards and a positive service culture, • Help build and shape a small but high-performing team around the space as it grows, • Create a strong team culture centred around hospitality, accountability and adaptability, • Maintain high standards of cleanliness, readiness and compliance across the venue Guest experience and commercial delivery • Manage reservations and set up events in booking systems, • Handle private hire enquiries and support conversion where relevant, • Act as host on the floor, helping create a warm, confident and memorable guest experience, • Ensure consistency in service and atmosphere across very different concepts and residencies, • Support post-event reviews by helping assess performance, guest feedback and operational learnings Sales and cost performance • Take ownership of the venue’s day-to-day commercial performance, • Help drive sales during events through strong floor leadership, upselling and service flow, • Manage labour deployment in line with expected demand and venue targets, • Monitor stock usage, wastage and ordering to maintain tight cost control, • Track performance across sales, labour and gross margin, and flag opportunities for improvement, • Support post-event reviews with a clear view on what performed well commercially and operationally Marketing and content coordination • Coordinate photoshoots and content capture around key events and launches, • Support social media, newsletters and website updates, either directly or in coordination with external support, • Help bring ideas for events, collaborations and guest engagement, • Contribute creatively to how the space is presented and experienced What we’re looking for We are looking for someone with a mix of bar, service and events experience, who is excited by the idea of helping build something new. You likely have: • Experience managing services in a hospitality venue, • Experience managing or running a bar, • Experience coordinating or delivering events, private hires, pop ups or activations, • Confidence leading a team and running a floor, • Strong organisational skills and attention to detail, • Good commercial instincts and an understanding of how service quality drives repeat business, • A calm, solutions-focused approach in a fast-paced environment We think you’ll thrive if you are: • Energised by a constantly evolving environment, • Comfortable switching between planning, service and admin, • A strong host who genuinely enjoys people, • Interested in food, drinks and hospitality culture, • Full of ideas and excited to contribute creatively, • Able to maintain consistency even when the concept changes week to week, • Motivated by building a venue with real personality and community around it Ideal profile This role could suit someone who has worked as: • a Bar Manager looking for broader ownership, • an Events Manager with strong hospitality operations experience, • a Venue Manager from an independent restaurant, wine bar or creative hospitality concept, • an Assistant General Manager ready to step into a more entrepreneurial and varied role Other details • Full-time role based in Mare Street, East London, • Evening and weekend availability required, • Salary dependent on experience, • Opportunity to help shape a new hospitality concept from the ground up, • Target start date: April 28th About us We’re the team behind Crudo and Tiny Wine, two independent hospitality concepts we’ve built in London over the past few years. Crudo opened in 2019 and has grown into a group of restaurants built around modern Latin American food, strong atmosphere and warm, energetic service. Tiny Wine came out of our love for smaller, more intimate drinking spaces, with a big focus on personality, curation and creating a place people genuinely want to spend time in. A big part of what we’ve learnt through both brands is that people come back for more than just the food or drinks. They come back for the feeling of the place, the team behind it, and the sense that something thoughtful is being built. Studio 3 is the next step in that. It gives us the opportunity to create a more flexible space built around a changing programme of chefs, drinks, events and collaborations. A space that can evolve constantly, while still being run with a clear point of view and strong operational standards. We’re excited by the idea of building something that feels social, current and full of life. Somewhere guests want to return to regularly, and somewhere chefs and collaborators are genuinely excited to be part of.

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