Director of Social Care
hace 21 horas
Southampton
PURPOSE AND AIMS OF THE ROLE The Director of Care Operations is an executive level post reflecting SCiA’s commitment to operational and regulatory leadership. You will hold overall accountability for the safe, effective, and person centred delivery of all social care services, providing strategic and day today leadership to SCiA’s care service lines. As the CQC Nominated Individual, you will carry formal regulatory responsibility for SCiA’s registered activities, working closely with the CEO and Executive Leadership Team to ensure the organisation consistently meets and exceeds its statutory obligations. You will be a visible, values driven leader committed to quality, continuous improvement and outstanding outcomes for the people SCiA supports. The role sits on the Executive Leadership Team and is expected to contribute actively to SCiA’s strategic direction, financial sustainability, and growth including the development of new service lines, commissioner relationships, and NHS and ICB partnerships. MAIN DUTIES AND RESPONSIBILITIES Strategic and Executive Leadership • Serve as a full member of the Executive Leadership Team, contributing to the strategic direction, financial sustainability, and growth of SCiA Group., • Lead the development and delivery of SCiA’s care operations strategy, aligned to the organisational Strategic Plan agreed by the CEO and Board of Trustees., • Conduct strategic analysis of the social care landscape in Hampshire and nationally, identifying best practice, emerging service models, and growth opportunities for SCiA., • Work closely with the Head of Business Development to support tender submissions, new contract development, and partnership opportunities aligned to care service growth., • Provide regular KPI reports and operational updates to the CEO, CFO, and Board of Trustees, ensuring transparency, accountability, and data driven decision making., • Contribute to three year business planning and financial forecasting, including income diversification away from sole local authority dependency toward NHS/ICB, private pay and consortium income. CQC Nominated Individual • Hold the formal CQC Nominated Individual designation, carrying legal accountability for SCiA’s registered care services across all locations., • Maintain oversight of all CQC registrations, conditions of registration, and regulatory correspondence, ensuring timely and accurate reporting to CQC., • Lead organisational readiness for CQC inspections, maintaining a live central library of good practice evidence, mock inspection results, and action plans across all service lines., • Develop and implement a management level peer review and CQC inspection framework, cascading learning and practice improvements across all Registered Managers., • Support Registered Managers to understand and fulfil their individual regulatory responsibilities, providing coaching, challenge, and professional development as required., • Ensure notifications to CQC of any notifiable incidents, management changes, or significant events are submitted within statutory timeframes., • Ensure all operational practices, policies, procedures, and standard operating procedures reflect current CQC fundamental standards, the Health and Social Care Act 2008, and associated guidance. Operational Delivery and Performance Management • Provide direct line management to direct reports, setting clear performance targets, monitoring delivery, and holding managers accountable to agreed standards., • Monitor and act on key operational KPIs including hours delivered vs commissioned, agency usage, cancellation rates, care plan compliance, incident trends, occupancy, and customer satisfaction., • Lead workforce capacity planning, rostering oversight, and resource management across care services in collaboration with the Head of People, Culture and HR., • Drive a sustained reduction in agency usage by supporting Registered Managers to build internal bank capacity and improve staff retention., • Oversee and manage operational on call arrangements, participating as the second tier management escalation and stepping into first tier cover when required., • Ensure robust business continuity arrangements are in place across all care locations, with tested contingency plans for service disruption. Quality Assurance and Continuous Improvement • Champion a culture of quality improvement across all care services, embedding learning from audits, incidents, complaints, compliments, and customer feedback., • Conduct and commission regular service audits, analyse performance data, and develop actionable quality improvement plans with Registered Managers., • Oversee the maintenance and review of SCiA’s care quality framework, ensuring policies, procedures, and practice standards reflect current regulation and best practice., • Produce quarterly thematic reports for the CEO on incident trends, safeguarding notifications, and compliance themes, with recommendations for preventative action., • Work with the Head of Quality, Facilities and IT to ensure estates, health and safety, and environmental compliance supports safe care delivery across all locations. Safeguarding • Ensure all care staff are trained in safeguarding procedures and are equipped to identify and respond to risks and incidents in line with statutory guidelines., • Ensure all safeguarding cases are reported, managed, and escalated in accordance with Hampshire multiagency safeguarding frameworks and relevant legislation., • Attend multiagency risk management and safeguarding review meetings with the relevant Registered Manager, ensuring SCiA is appropriately represented., • Escalate all safeguarding matters that meet the threshold for Section 42 reviews to the Board of Trustees with associated improvement action plans., • Produce an annual safeguarding report summarising activities, findings, and compliance status for the CEO and Board. Financial Responsibilities • Hold accountability for the care operations budget, monitoring monthly performance against forecast and working with the CFO and Finance Manager to address variances., • Build a culture of growth and ambition within the Care Operations team, in partnership with high quality service delivery., • Collaborate with the CEO to scope and develop business plans for new and existing care service areas, including market analysis, service modelling, and financial projections., • Ensure all social care service provisions are financially sustainable, with active management of performance across local authority contracts, NHS agreements, and self funded services., • Support the Executive Management Team in developing and preparing competitive tender submissions, ensuring proposals are financially viable and operationally credible. Stakeholder, Commissioner and Partnership Relations • Build and maintain strong working relationships with local authority commissioners in Southampton and Hampshire, NHS ICB partners, and other key statutory and voluntary sector stakeholders., • Represent SCiA at external forums, contract review meetings, partnership boards, and commissioning events, projecting a confident and credible organisational voice., • Demonstrate a high level understanding of local and national commissioning strategies for social care, and the political landscape affecting the health and social care sector., • Identify and develop opportunities for partnership working and service development that support SCiA’s growth agenda and strategic objectives., • Develop and embed a strong customer voice across care services, proactively seeking feedback from customers and family members to inform service improvement Staff Resources and Culture • Foster a positive, inclusive, and high performing workplace culture across care services, working in partnership with the Head of People, Culture and HR., • Lead and facilitate six monthly all staff meetings for care service teams, providing company updates, legislative changes, and thematic learning from audits and inspections., • Support Registered Managers in identifying recruitment needs and developing workforce plans that reduce dependency on agency staff., • Identify ongoing training needs across care services and ensure a robust, responsive training programme is in place, informed by national guidelines, audit feedback, and staff forums., • Work with all Registered Managers to build compliance levels above 90% in staff and customer compliance areas. General · Keep up to date with central and local government policy developments affecting the social care sector, including those directed by the Hampshire and Isle of Wight Integrated Care System. · Adhere to all statutory and company policies and procedures, including those relating to quality, confidentiality, data protection, and health and safety. · Promote and safeguard the reputation of SCiA Group, ensuring personal conduct reflects the organisation’s values at all times. · Carry out any other duties that may reasonably be assigned by the CEO.