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Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Join Our Team as a Technical Architect! Are you ready to play a pivotal role in transforming the energy sector? Our client, a leading organization in the Utilities industry, is on a mission to create a secure, resilient, and net-zero energy system. They are seeking a passionate and skilled Technical Architect to join their Strategy & Architecture team for a 6-month fixed-term contract. This is an exciting opportunity to make a real impact in the world of energy management! Role: Technical Architect Duration: 6 Months Location:Wokingham (Hybrid 2 Day in Office) Rate: £700 pd (umbrella) or £68,000 pa (PAYE) Key Responsibilities: As a Technical Architect, you will: Architecture & Strategy • Define and maintain the IT4IT architecture blueprint, focusing on Plan, Build, Deliver, and Run value streams., • Translate business strategy and regulatory obligations into actionable architectural designs., • Ensure alignment with Enterprise Architecture, Digital, Cyber, and Operational Technology. Technical Design & Governance • Design comprehensive IT management solutions, including service and portfolio management., • Establish standards for ITSM, ITOM, and observability platforms., • Oversee solution designs to ensure compliance with IT4IT principles and enterprise standards. Integration & Tooling • Architect integration patterns across IT4IT tooling and third-party services., • Promote API-led and event-driven integration approaches for automation and real-time insights., • Define implementation of roadmaps, bridging architecture and execution teams. Stakeholder Engagement • Collaborate with senior IT, Digital, Cyber, and Business leaders to shape roadmaps., • Provide clear architectural guidance to both technical and non-technical stakeholders., • Embed IT4IT concepts into organizational practices. Continuous Improvement • Measure and enhance IT management capabilities using maturity models., • Identify opportunities for improved resilience and efficiency across the IT value chain. About You: We are looking for someone who possesses: Essential Qualifications: • Proven experience as a Technical or Solution Architect in complex environments., • Strong knowledge of IT4IT reference architecture and IT service lifecycle management., • Familiarity with DevSecOps, CI/CD pipelines, and modern application operations., • Familiarity with frameworks like TOGAF, ITIL, and SAFe., • Strong analytical and problem-solving skills., • Ability to balance strategic thinking with hands-on technical details., • Pragmatic and outcome-focused, thriving in complex, multi-stakeholder environments. Why Join Us? Impactful Work: Help shape the future of energy management. Collaborative Environment: Work alongside talented professionals committed to excellence. Flexible Working: Enjoy a healthy work-life balance with our hybrid working model. If you are excited about this opportunity to help drive a net-zero energy system, we want to hear from you! Apply now and be a part of this transformative journey in the Utilities industry! Candidates will ideally show evidence of the above in their CV in order to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunities' employer. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Manual Test Engineer – Network Testing (SD-WAN) Location: Wokingham / Warwick (Office-based) Day Rate: £416 per day (Inside IR35) Duration: 6 months The Role The Manual Test Engineer will be responsible for validating enterprise networks with a strong emphasis on SD-WAN, LAN/WAN, WiFi/VPN connectivity, and application reachability across segmented environments. The role involves planning and executing test scenarios, capturing evidence, logging defects, and collaborating closely with network engineering, security, and operations teams. Candidates must be eligible for SC (Security Check) clearance, with preference given to those holding active clearance. Responsibilities SD-WAN Testing Validate overlay and underlay connectivity and policy-based routing across SD-WAN environments. Test application-aware routing, traffic steering, and performance across multiple transports. Verify routing protocols such as BGP and OSPF between network segments. Validate failover and resiliency scenarios including packet loss mitigation. Ensure segmentation, VRF isolation, and policy enforcement across environments. Network Testing (Enterprise) Perform LAN/WAN testing including DHCP, DNS, routing, NAT, ACLs, and QoS. Validate WiFi connectivity including SSIDs, authentication, and roaming behaviour. Test VPN connectivity for both site-to-site and remote access scenarios. Measure and validate network performance metrics against SLAs. Support troubleshooting using packet captures, logs, and telemetry data. Test Management and Reporting Create and maintain test plans, test cases, and RTM aligned to releases. Execute functional, regression, and integration testing with clear defect reporting. Provide regular status updates, reports, and Go/No-Go inputs. Maintain audit-ready documentation aligned with ITIL processes. Governance and Security Follow security guidelines for SC-cleared environments. Adhere to change management and CAB processes with proper test coverage. Required Skills and Qualifications • 3–7 years of manual testing with strong network testing experience, • Hands-on experience with SD-WAN technologies (e.g. Cisco Viptela, Fortinet, Prisma, Aruba, Silver Peak), • Strong understanding of TCP/IP, DHCP, DNS, VLANs, routing (OSPF/BGP), NAT, ACLs, and QoS, • Experience with WiFi (WPA2/WPA3, 802.1X), VPNs, and network segmentation/VRFs, • Proficiency in packet analysis tools such as Wireshark or tcpdump, • Familiarity with network diagnostic tools such as traceroute, pathping, and mtr, • Experience with test management tools such as JIRA, Azure DevOps, or ALM, • Basic SQL knowledge is desirable SC Clearance Requirements • Must be eligible for SC clearance, • Minimum of 5 years’ continuous UK residency, • Clean criminal record, • Clean financial and credit history, • Willingness to comply with government security processes, • Active SC clearance is highly desirable

Description IT Environments Manager Location: Farnborough, UK Clearance: High level of security clearance (DV - 'Developed Vetting') UNLEASH YOUR POTENTIAL Everything we do is built on a commitment to do the right thing for our customers, our people and our community. Our mission and our values guide the way we do business. The foundations of our Leidos culture are our Values, Beliefs and Expectations by which we select, recognise and reward employees. They create the environment that drives us toward our mission. Inspired to make a difference, we are committed to solving the world’s toughest problems. Passionate about customer success by being determined to understand and respond to our customers’ needs as if they were our own. United as a team, we are bound together by our conviction that ethics and integrity is core to how we operate. Are you ready for your next challenge? Because of a key strategic development and a new exciting business opportunity, we have a requirement for a security-cleared Environments Manager based in the UK working at our Farnborough site and remotely. Leidos has more than 30 years’ experience of developing and running some of the largest government systems in the world. We are currently hiring to expand our UK based technical team who support our delivery for the UK Govt. Come join our team and further develop your skills as we deliver and support systems key to the defence of the UK and partner nations. Being part of the Leidos team is a commitment to push yourself and those around you to do better, constantly adapt and learn new technologies. We’re a passionate team and are committed to developing and growing our staff. Leidos is a global science and technology solutions leader working to solve the world's toughest challenges in the defence, intelligence, homeland security, civil, and health markets. The company's 33,000 employees support vital missions for government and commercial customers. WHAT WILL YOU BE DOING? We are looking for a security-cleared Environments Manager to support the development, transition & in-service running (inc capability upgrades) of an IT application and infrastructure solution providing support to a critical operational end user. Environment management contributes to improving the overall quality of software development and support through the lifecycle. It encompasses a set of good practices to provide an effective, end-to-end platform management service for development, test, and production teams. As the Environments Manager, you will work alongside our DevOps, Infrastructure and Network Teams and Solution Architects. You will help to provide end-to-end DevOps managed environments for internal teams and strategic customers, supporting business outcomes for critical national infrastructure. The successful candidate will need to be eligible for UK security clearance. You will focus on the use of modern technologies and practices to provide a robust set of environments for the solution. Your role and responsibilities; * The management and scheduling of all solution environments – Development, Test, Staging, Pre-Prod & Production across multiple security level environments * Maintaining consistency across all environments used, with any variations clearly documented with the implications for testing understood and communicated. * Lead on all environment management aspects including developing standard ways of working and providing your technical expertise to Leidos programme teams * Maintain version control of all components (server, workstation configurations etc.) * Conduct technical check of applications to ensure the environment stability after every deployment, and update all design and architecture documentation appropriately. * Automate deployment activities (server, application etc.) to reduce the risk of errors that are inherent in manual activities * Identify and document all application dependencies, and ensuring that interfaces are either replicated or stubs are provided to support integration testing * Track changes to the environments and utilizing a robust dedicated change management process for the test environments that links to the production change processes. WHO DO WE NEED? We are looking for someone with excellent organisation, communication and leadership skills who has: * Experience of managing sizeable application support contracts * Experience working with teams across the SDLC - Development, Test, etc. * Worked within ITIL based framework, with experience of: * Environments Management * Change Management * Release Management * Experience of managing and monitoring services against agreed SLAs/KPIs * Experience in reporting and analysing data to see trends * Experience of asset and configuration management. * Experience of availability and capacity management. * Knowledge of Atlassian toolchains * Knowledge of ServiceNow is an advantage * Experience with log analytical systems is an advantage * Experience of working with Agile and Scaled Agile deliveries * AWS Certification (Certified Cloud Practitioner or higher) highly desirable but not essential. What we do for you: At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance. We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes: • Contributory Pension Scheme, • Private Medical Insurance, • 33 days Annual Leave (including public and privilege holidays), • Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme), • Dynamic Working Commitment to Diversity: We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs. Who We Are: Leidos UK & EUROPE – we work to make the world safer, healthier, and more efficient through technology, engineering and science. Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation. What Makes Us Different: Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can inspire change. Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours. People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future. #THEO If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares. For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. £47,600.00-£61,000.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. About Leidos Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit ___. Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at ___. Securing Your Data Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at ___. If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the ___. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

Description Location: Farnborough, with opportunity for working at home and the need for occasional travel to customer. Security Clearance Level: DV Leidos has more than 30 years’ experience of developing and running some of the largest government systems in the world. We are currently hiring to expand our UK based technical team who support our delivery for the UK Govt. Come join our team and further develop your skills as we deliver and support systems key to the defence of the UK and partner nations. Being part of the Leidos team is a commitment to push yourself and those around you to do better, constantly adapt and learn new technologies. We’re a passionate team and are committed to developing and growing our staff. Leidos is a global science and technology solutions leader working to solve the world's toughest challenges in the defence, intelligence, homeland security, civil, and health markets. We support vital missions for government and commercial customers. Are you ready for your next career challenge? We are seeking an experienced and proactive Service Architect to lead and own the service management input to bid activity, and to implement service transition within an agile delivery programme environment. This pivotal role ensures that all aspects of service are considered throughout the delivery lifecycle, enabling successful and seamless transition into live operations. Working as part of the Solution Architects team you will act as the central point for all service design and transition activities, collaborating across engineering, solution architecture, security, ITSM, and programme management teams. This is both a pre-sales bid role, combined with a hands-on, strategically important position that will shape how services are introduced and maintained in a complex and fast-moving technology environment. The Service Architect will be responsible for: • Service Architecture: Defining the service approach to enable technical and business service delivery for client environments, • Service Design: Produce detailed, fit-for-purpose Service Designs, including support task analysis and training needs assessment., • Service Transition Ownership: Lead the service transition planning and execution across agile delivery teams, ensuring new or changed services are effectively and smoothly handed over to live operations., • Stakeholder Collaboration: Work closely with:, • Customers: to gain their acceptance in your capability, • Bid teams: to build trust in your experience to develop compelling service solutions, • Engineering: to ensure supportability and operational readiness of developed solutions., • Solution Architects & Security: to influence technical design from a service operations perspective., • Programme Manager & Scrum Master: to align service readiness with delivery milestones., • Head of Live Service and ITSM Function Leads: to ensure operational acceptance criteria are met., • Technical Leads: to define support models and ensure documentation and handover requirements are clearly understood., • Requirements Management: Define and manage service requirements with the SMO, integrating them into solution designs and, • ITIL Process Alignment: Ensure all service designs and transitions align with ITIL framework best practices, including:, • Incident, Problem, and Change Management, • Service Level Management, • Knowledge Management, • Continual Service Improvement, • Governance & Assurance: Provide service input into design authorities, governance forums, and acceptance boards., • Continuous improvement & innovation: Identify opportunities for improvement, process & cost efficiency, and innovation. Introduce best practices in service management, automation, and monitoring. The Service Architect must have: • Proven experience as a Service Architect, Service Designer, or Service Transition Lead within complex IT delivery environments., • Strong working knowledge of the ITIL framework (working towards or having achieved ITIL 4 Master)., • Demonstrable experience in:, • Designing and implementing service models within large programmes., • Agile delivery methods, particularly Scrum and SAFe, including active participation in ceremonies and backlog refinement., • Creating Service Design Packages and contributing to Operational Acceptance Criteria., • Creating compelling text for PQQ and bid activity., • Development of cost models for new business., • Excellent interpersonal skills to engage technical and non-technical stakeholders at all levels., • Strong analytical and documentation skills, including gap analysis, risk assessment, and transition planning., • Experience working within cross-functional, multidisciplinary teams including engineering, cyber security, and programme teams It is desirable for the Service Architect to have: • ITIL 4 Managing Professional or ITIL Expert certification., • Experience working in secure or regulated environments (e.g. central government, finance, defence, healthcare). Are you ready to make an impact? Begin your journey of a flourishing and meaningful career, share your CV with us today! At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance. We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes: • Contributory Pension Scheme, • Private Medical Insurance, • 33 days Annual Leave (including public and privilege holidays), • Use of Flexi-time in accordance with programme priorities, • Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme) Commitment to Diversity: We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs. Who We Are: ___– we work to make the world safer, healthier, and more efficient through technology, engineering and science. Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation. What Makes Us Different: Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can inspire change. Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours. People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future. If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares. For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. £75,800.00-£99,800.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. About Leidos Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit ___. Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at ___. Securing Your Data Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at ___. If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the ___. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

Description Solution Architect - National Security and Defence (NS&D) Location: Farnborough office for the majority time with occasional travel to customer locations and working from home. The Role: Leidos have an opportunity for an experience Solution Architect to provide solution and technical leadership for programmes, including bids, growth opportunities and project delivery, designing differentiating and innovative solutions and services that address customer's business problems. The Solution Architect will develop innovative approaches and solutions, applying experience and guidelines from past experience and ensuring the quality and credibility of solutions align with programme delivery needs. You will be expected to have broad knowledge of a large range of technical capabilities and technologies including hardware, software, networks, cloud, data, analytics, IT services and cyber security. • Provide Solution leadership on assigned programmes and opportunities in the National Security & Defence (NS&D) portfolio, working in conjunction with the Programme leadership and Business Development and Capture communities, meeting key timescales and milestones as necessary to support customer and internal timescales, milestones and governance., • Enable delivery of key NS&D programmes by leading Solution execution covering Design, technical Customer engagement, programme innovation, growth and solution quality., • Develop solution concepts and high-level narrative material guiding input from identified internal and external SME’s and relevant partners., • Work as part of the NS&D Solution Architect team to develop the business landscape and identify and action both short and long-term approaches needed to develop the business and establish key client engagements., • Support growth within the NS&D division by bringing and applying domain knowledge across its breadth to enhance the value that Leidos brings to customer opportunities and challenges., • Work across the NS&D and wider Office of Technology community to further Leidos capabilities and develop the solution portfolio for the benefit of NS&D and the wider business., • Work with the NS&D Chief Architect to provide the optimal approach for design, development and delivery of NS&D capability, whilst supporting the needs of the wider Leidos business., • Solution and high-level technical designs, solution concepts and approaches, supporting design materials and collateral, White Papers and Points of View, customer and internal briefings, innovation ideas including business cases and solution research briefings and progress and status reports, solutions as part of responding to client opportunities and programme execution., • Experience in defining and maintaining the appropriate technical solution for the opportunity or programme. This involves engaging business stakeholders to understand their needs, justifying the strategy to get approvals, communicating it to the business and supporting the assurance of designed solutions., • In-depth understanding of technology and technical principles, theories, concepts and their application across range of programmes and contexts., • Knowledge and experience of core IT capabilities including Cloud, Infrastructure & Networks, Application including development, Data including database, analytics, AI (including Agentic and Generative) and ML, ITSM including ITIL an ESM, Cyber Security, Automation., • Highly skilled at solutioning and designing complex mission critical systems and services which meet customer needs whilst remaining implementable within schedule and budget., • Excellent communications skills to engage with executive leadership (internally and client) articulating solution and technical capability aligned to the business challenges., • Excellent written and presentation communication skills., • Experience conducting technical solution reviews for large programmes and bids to ensure their success. Experience of the Defence domain is required for this role. Applicants must be able to obtain and hold a valid UK DV and meet nationality requirements (sole UK National). What we do for you: At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance. We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes: • Contributory Pension Scheme, • Private Medical Insurance, • 33 days Annual Leave (including public and privilege holidays), • Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme), • Flexi-Time Working Commitment to Diversity: We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs. Who We Are: ___– we work to make the world safer, healthier, and more efficient through technology, engineering and science. Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation. What Makes Us Different: Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can inspire change. Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours. People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future. If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares. For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. £75,800.00-£99,800.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. About Leidos Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit ___. Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at ___. Securing Your Data Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at ___. If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the ___. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

About The Role Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career; with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future. We deliver full network cycle services for fixed, private and mobile operators. Private networks- We find the best technology, manage assets and refresh systems. With 24/7 network operations, we keep things running smoothly, while operating comprehensive network repair and maintenance to keep everything in top shape. Want to come and be a part of it? What will you be doing? As Change Manager, youll support the ITIL-based Change Management process to ensure efficient handling of technology changes, minimising service disruption and improving operational stability for MGroup and its customers. Youll govern change lifecycle activitiesreviewing, assessing, communicating, and closing changes in line with SLAs. Youll host CABs, track KPIs, and drive continual improvement. Collaborating across teams, youll ensure changes ...

Strong technical background in IT service management, with in-depth knowledge of frameworks such as ITIL. Ensure that all service delivery activities are fully compliant with defence sector regulations, security protocols, and relevant legal and contractual requirements. The successful candidate wil

A leading technology company is seeking an IT Field Engineering Manager to lead operational strategy and improve efficiency across its IT services. The ideal candidate will have a degree in IT, extensive leadership experience, and relevant ITIL certifications. Join a dynamic team in Farnborough and

A leading defense technology company is seeking a Business Relationship Manager in Farnborough. Qualifications include ITIL framework experience and a strong background in relationship management.

This role requires a background in ITIL framework, experience in managing application support contracts, and eligibility for UK security clearance. The ideal candidate will ensure environment consistency, manage deployment activities, and work within a collaborative DevOps team. A leading technology

SAFe Agile Engineering Process Lead. SAFe Agile Engineering Process Lead. Define and implement engineering workflows aligned with SAFe Agile Release Trains (ARTs) and established ITIL Service Management practices.

Service Desk Analyst (Customer Service Helpdesk) Location: Farnborough Business Park (Office based role) Working pattern: 4 days on / 4 days off shift pattern (Rotating shifts, 7am-7pm / 7pm-7am) Job type: Full time, Permanent Competitive starting salary - Uncapped overtime options - 20% salary uplift for shift work - Full training and development included - 25 days annual leave Telent are looking for a Service Desk Analyst (Customer Service Helpdesk Agent / Helpdesk Operator) to join our growing Customer Service team at our new office in Farnborough . We have numerous prestigious managed service contracts that we are currently delivering on and we have an increasing order book. We are in a great place to expand our team to support the growth we are experiencing. Plenty of at-the-desk training is provided and career development is on offer! THIS IS A SHIFT BASED ROLE: 4 days on / 4 days off shift pattern role , where the successful Service Desk Analyst will complete an 11h rotating shift - 7am-7pm, rotating to 7pm-7am every shift (breaks are included). This role will see you work out of our modern office based in Farnborough. Service Desk Analyst - What you'll do: Act as the 1st point of contact for new incidents, requests, and queries raised by Telent and our external customers over a wide range of platforms - telephone, email, B2B and customer portals Collect data and log incidents, requests and queries via a dedicated online customer portal Ensure that excellent customer service is provided to the customer consistently Follow up actions in a timely manner and provide regular customer updates to meet promises made Attend team training sessions when required Order and arrange spare parts for various IT related incidents or requests via an internal logistics application process Coordinate / arrange and schedule Engineers or Field Engineering resources to customer sites Maintain rapport with our customers by displaying a detailed understanding of their support requirements and understanding of the contracts Maintain high levels of incident ownership throughout the Incident Lifecycle to a satisfactory customer resolution Liaise pro-actively with suppliers or partner vendors and escalate where necessary to ensure timely resolutions Achieve or exceed customer specific Service Level Agreements (SLA's) Understand and proactively operate the 'Escalations Procedure' Meet the Service Desk Key Performance Indicators (KPI's) as set by the Service Centre Manager Service Desk Analyst - Who you are: The Service Desk Analyst (Customer Service Helpdesk Agent / Helpdesk Operator) is passionate about customer service and communication, by acting as the first point of contact for any IT-related issues, requests, and incidents that come in from our customers. This role focuses on customer support, and is NOT a technical troubleshooting / fixing / 1st Line IT related role. Although a specific Service Desk Analyst job history or experience is not essential, we would welcome and strongly consider experience from retail, customer service, coordinator / coordinating, or administration environments. On-the-job training will be provided so you must be willing and flexible. Proficiency in using Microsoft Office programs, like Microsoft Word, Microsoft Excel, Microsoft Outlook, and Microsoft Teams, is required. If you're eager to start and develop a career in an entry-level role such as a Service Desk Analyst, this could be the perfect start for you. Service Desk Analyst - Key requirements: Administration, Coordinating / Coordinator, Retail or Customer Service experience in a demanding environment is ideal (service desk, customer service, helpdesk, call centre , retail, public sector etc.) Computer literate and a confident user of Microsoft programmes; Microsoft Word, Microsoft Teams, Microsoft Outlook, Microsoft Excel Call handling / telephone-based customer service / customer assistant experience is welcomed Successful experience of working in a team and working on your own ITIL Aware (Desirable but not essential) Commutable to the Farnborough office daily Full UK driving license - highly desirable Telent - What we offer: A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. Other additional benefits with this role: Continuous training and development Company matched pension scheme Access to the Flexible Benefits portal A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme About Telent: Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology of the UK's critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you'll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You'll be part of a team of more than 2,500 brilliant, dedicated people committed to getting the job done well. We're guided by our Core values and behaviours: Be Inclusive Take Responsibility Collaborate Be Customer-focused TPBN1_UKTJ

IT Helpdesk Analyst Fleet , Hampshire £28,000 per annum Hybrid opportunity – 3 days a week in office A fantastic opportunity has become available with one of our Fleet based MSP clients who, due to company growth, are looking for an experienced IT Helpdesk Analyst to join their existing team. Reporting in daily to the Helpdesk Manager you will be responsible for working as part of the team to help our clients’ customers with their IT queries, providing excellent customer service and troubleshooting skills. Key responsibilities: • Answering calls from end users in a professional manner Working to resolve where possible calls as first line IT Support Manage customer issues and ensure calls are handled correctly, escalating to internal teams or 3rd parties where necessary. • Following up with customers at the completion of a ticket, • Ensuring all tickets raised are completed to a high standard of information, where necessary capturing any changes to the end user information Core experience and qualifications. • Previous experience working on an IT Helpdesk Analyst ( 1 year minimum), • Excellent customer service skills and experience, • Able to work well as part of a team, • Proactive and comfortable using own initiative A good understanding of Help Desk tools • Excellent understanding and practical experience of Windows based environments Knowledge of incident, problem, request, change and release management., • Ability to use logic and reason to troubleshoot and fault find. Desirable • ITIL Qualified – or experienced., • CompTIA+ certified or similar Additional: Shift rotation fortnightly 8am-4pm/ 10am – 6pm

Candidates should possess a degree in IT and relevant experience, with proficiency in SQL and knowledge of ITIL processes being advantageous.

A leading British-owned tech company in Greater London is seeking an experienced ITIL Specialist to enhance service delivery and efficiency. The role involves working with the Service team to advise on ITIL-based processes and managing service performance metrics. Ideal candidates should have ITIL c

Own end-to-end incident, request, problem and change management aligned to ITIL best practice. Solid understanding of ITIL practices (Incident, Problem, Change Management).

The ideal candidate will have experience with the ServiceNow application, and the ITIL Framework, and will thrive in a dynamic environment.

The ideal candidate will have strong ITIL understanding, experience in service delivery management, and the ability to analyze and report performance metrics.

A leading entertainment company is looking for a Configuration Manager (CMDB) to ensure the accuracy and integrity of the Configuration Management Database.This role is essential for maintaining reliable configuration data to support IT Service Management processes.The successful candidate will cham

The role requires ITIL V3/V4 accreditation and strong managerial skills, with a focus on customer-centric service delivery.

Develop and deliver training across teams to ensure consistent adoption of best practices in line with the ITIL framework. ITIL Certification (Intermediate or higher preferred).

A leading professional services firm in the UK is seeking a qualified Service Delivery Manager to oversee customer service contracts and ensure excellent service delivery.The ideal candidate will have a minimum of 5 years' experience in IT Support/Managed Services, specifically with Microsoft Techno

Forge and nurture high-impact relationships with senior decision-makers for promoting ITIL products. Maintain and achieve maximum B2B market penetration of ITIL products, implementing a target-driven sales strategy. Awareness of ITIL is desirable but not an absolute must.

The ideal candidate will have a proven track record in an ITIL aligned environment, effective communication skills, and familiarity with technical support tools.

Ideal candidates will have a strong understanding of ITIL, experience with CMDB tools like ServiceNow, and excellent analytical skills.

A technology firm is looking for a Mainframe System Automation Engineer in Nottingham, UK.The ideal candidate will have over 5 years of experience in a complex mainframe environment and be responsible for providing expert automation support, managing tools, and developing Splunk dashboards.Key respo

This role requires strong expertise in data languages and experience with ITIL processes.

A technology consulting firm in Greater London is seeking an experienced ITIL Configuration Manager to oversee and execute the Configuration Management process. The ideal candidate should have five years of experience within this role, with ITIL4 Foundation Certification, and a profound understandin

Ideal candidates must have a strong background in capacity management, deep knowledge of ITIL practices, and the ability to manage service teams effectively.

A specialized recruitment agency seeks a Senior Consultant – ITSM Service Architecture Specialist to deliver ITIL4-based service management solutions to UK government clients. This home-based role involves up to 25% travel and requires extensive ITSM experience, ITIL4 expertise, and strong communi

A global technology solutions provider is seeking a Junior Azure Infrastructure Engineer to join their team in Greater London.In this role, you will maintain and enhance the stability of infrastructure on the Azure platform, engage with internal teams, and deliver support in a dynamic healthcare env

Ideal candidates will have a strong background in Windows, Active Directory, and ITIL standards.

The ideal candidate must have strong experience in ITSM environments, be skilled in ServiceNow and have a solid understanding of ITIL processes.

You will manage cross-functional technical teams, oversee service performance, and ensure adherence to ITIL principles.

The role involves being the first point of contact for IT support queries, delivering excellent customer service, and working within the ITIL framework.

A leading IT consultancy in Greater London is seeking a Service Desk Analyst to provide first line support in an ITIL-aligned environment. Candidates should have technical support experience and relevant certifications like ITIL Foundation.

Candidates should possess a strong understanding of ITIL practices and experience with ITSM tools, ideally, ServiceNow.

This hybrid role requires strong ITIL-aligned governance skills and the ability to manage service performance and stakeholder engagement.

SOC Team Lead/Manager - ITIL/ISM/SIEM - New Role. Knowledge of ITIL or similar service management frameworks (practical application preferred over rigid adherence).

A global consultancy firm is seeking an ITIL Configuration Manager for NATO projects in Greater London. Candidates should have at least five years of relevant experience and an ITIL4 Foundation Certification.

A leading software company in Greater London seeks an enthusiastic IT Officer to provide essential support for their operations.This role involves troubleshooting IT issues and enhancing systems, requiring strong analytical skills and tech knowledge.Candidates should enjoy fast-paced environments an

The role involves leading the delivery of IT service management improvements across a complex multi-region IT estate, with a focus on ITIL process maturity and ServiceNow optimisation. The ideal candidate will have significant project management experience, strong stakeholder engagement skills, and

This role involves embedding ITIL-based practices, enhancing service management operations, and driving excellence through an offshore delivery model. The ideal candidate should have extensive experience in global IT service management, strong knowledge of ITIL frameworks, and exceptional stakeholde

This role demands a proactive individual with a proven track record in managing helpdesk environments and delivering quality IT experiences aligned with ITIL best practices.

Candidates must have a strong background in team management, data centre operations, and good knowledge of ITIL processes.

This role involves leading a team, implementing ITIL processes, and ensuring customer satisfaction through effective service delivery. Candidates should have proven experience in a similar role within the IT services sector and a strong understanding of ITIL frameworks.

A leading retail company in Reading is seeking an experienced Service Desk Manager to oversee third-party Service Desk performance and implement ITIL processes.

A global legal services provider is looking for a skilled Global Systems Analyst to provide advanced IT support.This role will work with diverse teams globally, addressing technical challenges while ensuring the efficiency of IT systems.The position requires at least 5 years of IT experience, focusi