Itil jobs in PudseyCreate job alerts

Technical Services Engineer The Technical Services Engineer role is critical to ensure high levels of investigative and analytical support to clients. You will be responsible for resolving technically challenging cases, investigating problems escalated from the Service Desk and Technical Services teams, within agreed KPIs and SLAs. You will be involved in large scale projects, problem management, and development and implementation of long term solutions. You will provide coaching and mentoring of other Engineers and deputise for the Senior Technical Services Manager, as required. You will also be involved in project delivery, including but not limited to infrastructure projects, deployments, cloud migrations, as well supporting the Field Services team with onsite deployments if required. You will communicate with customers, using appropriate channels, whilst ensuring all communications, ticket notes and time entries, meet our quality standards Key Responsibilities: • Work on service tickets assigned to you. These may have been logged via telephone, portal, booking systems, email, or a chat., • Work on project tickets assigned to you. These will come from the PMO team and require focus, planning and research., • Collaborate with specialist teams out-with the TFS structure to progress and resolve cases where their expertise is required., • Record your work and time accurately, reflecting the effort expended. Making use of tooling to increase accuracy and timeliness of time entries., • Communicating with customers, via the appropriate channels, always ensuring that written and verbal communication is professional and meets our standards., • Ensure appropriate adherence to performance targets including KPIs and SLAs., • Build excellent working relationships within the TFS team, with other teams within the Managed Services Department, as well as within the wider organisation., • Work with Team Managers, Team Leaders and Account Managers to ensure positive outcomes for our customers. Requirements: • Knowledge and technical understanding of Microsoft 365 and general business IT systems., • Specialised knowledge/certification in more than one field of IT systems e.g. networking, server infrastructure, Azure, web services., • Experience of leading problem management, service change or implementation, or project delivery., • Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask in a service and project capacity., • Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA’s incident Management, Service Request Fulfilment and Change Management., • Experience working within PRINCE2 projects, as a team resource., • Ability to demonstrate strong dispute resolution skills, working in high-pressure environments and ability to identify alternative solutions., • Ability to demonstrate excellent troubleshooting skills., • Ability to demonstrate strong team working and team leadership skills.

We are looking for a proactive, customer‑focused Onsite IT Help Desk Support Engineer to provide first‑line and deskside technical assistance to end users. You will handle daily support requests, maintain hardware and software environments, and ensure seamless IT operations for the site. Key Responsibilities • Provide onsite first‑line and deskside technical support for laptops, desktops, mobile devices, and peripherals., • Troubleshoot issues related to Windows OS, Microsoft 365, networking, VPN, printers, and end‑user applications., • Handle user onboarding and offboarding activities, including device setup, account provisioning, and access requests., • Manage tickets through the Service Desk system, ensuring timely updates and closure within SLA., • Escalate complex issues to Level 2/3 teams when necessary., • Perform preventative maintenance, health checks, and asset audits., • Support meeting rooms, AV equipment, and local infrastructure where required., • Deliver excellent customer service with clear communication, professionalism, and empathy. Requirements • Good experience in IT support or help desk environment., • Strong knowledge of Windows OS, Microsoft 365, Active Directory, and basic networking., • Experience with ITSM tools such as ServiceNow (advantageous)., • Ability to diagnose and resolve technical issues independently., • Strong communication and customer service skills., • ITIL Foundation certification, • Experience supporting hybrid or enterprise environments, • A collaborative work environment, • Opportunities for growth and upskilling, • Exposure to modern enterprise technologies

Job Title: Risk Manager Job Location(s): Scotland - Perth/Glasgow/Eurocentral/Aberdeen Hybrid Working: 2-3 days ideally in the office Description: Main Purpose of Job Drive the adoption of risk management framework. Work collaboratively with management to define, communicate and measure key risk and controls for IT and OT risks to be maintained in line with business risk appetite. Provide assurance on the effectiveness of controls and confirm compliance with obligations. Provide key management information to enable the Leadership to make decisions. Key Accountabilities • Support the implementation and operation of the IT Governance, Risk and Compliance framework., • Implement and manage the IT risk management framework., • Facilitating risk reviews to identify, quantify and mitigate IT & OT risks., • Regular stakeholder engagement providing advice and guidance on risk management., • Provide assurance on the adequacy of IT & OT controls to manage risk, provide recommendations and monitor progress to ensure controls are improved and effective., • Coordinate timely and appropriate actions to be taken in response to audit actions. Support the formulation of delivery plans to address root cause and monitor progress., • Involvement in risk mitigation projects as required., • Oversight of the progress of audit actions., • Monitor and report compliance with relevant policies, standards, procedures, legislation and regulation., • Regular liaison with the Cyber Risk, Operational Technology, Information Security team and Risk & Assurance teams across the business and Group., • Ensure accurate, timely and relevant reporting on IT & OT Risks to various Risk Boards and Committees. Education • Educated to a degree level or above or at least 3 years’ relevant experience Experience • Experience of delivering IT risk, compliance or assurance activities (or equivalent role), • Experience of OT Systems, Cyber and Engineering risk management, • Experience of designing or reviewing IT/OT processes and their controls and performing risk assessments, • Experience engaging with a wide range of stakeholders, • Focus on continuous improvement Business Knowledge • Understanding of client's strategy, structure and governance framework, • Working knowledge of IT and operational risk, IT and enterprise architecture, IT strategy and IT outsourcing, service management and delivery, • Working knowledge of audit and assurance methods, • Full IT project lifecycle experience, • Industry standards, regulation and legislation knowledge, • Good knowledge of IT governance frameworks such as COBIT 5, ITIL, ISO31000, 27005, 38500 and their interactions, • Ability to perform Risk/Return analysis, • Ability to work in matrix environments, • Quality management, • Ability to engage effectively with all stakeholders (internal and external), • Fluent communicator, both written and orally, with high attention to detail, • Strong organisation skills, • Negotiation and influencing skills, • Maintain objectivity and impartiality, • Planning, communication and presentation skills, • Flexibility to adapt and compromise, • Ability to carry out self-led learning Problem Solving, Analysis and Reasoning • Able to use multiple problem solving methodologies, • Adept at identifying appropriate workarounds, • Experience in resolving complex problems Accountability and Financial Dimensions • Accountable for own work, • No direct or indirect responsibility for budgets or other financial measures.

About Envision Envision Energy is a world-leading green technology company that provides renewable energy solutions for global enterprises, governments, and institutions. Encompassing three major business sectors - Smart Wind Turbines, Energy Storage, and Green Hydrogen Solutions, Envision Energy collaboratively constructs comprehensive solutions for energy transformation. Envision Energy has received several accolades for its sustainability performance, including the EcoVadis Gold Medal and the CDP “A-List”. It was also recognized in Fortune's “Change the World” list and ranked among the top 10 smartest companies by the MIT Technology Review. Today, Envision Energy leverages its global network of R&D and engineering centers across China, the United States, UK, France, Germany, Denmark, etc. to continuously lead global green technology development. Envision Energy joined the Science Based Targets initiative (SBTi) and committed to achieving the "Business Ambition for 1.5°C" in 2021. It has achieved carbon neutrality across its global operations by 2022 and will achieve carbon neutrality throughout its value chain by 2028. Key Responsibilities • Establish and maintain strong service relationships with customers, ensuring clear communication and full alignment with service contracts, SLAs, and LTSA requirements., • Plan, govern, and execute O&M activities in compliance with contractual obligations, safety regulations, and applicable standards., • Develop, own, and embed a strong safety culture across the Envision BESS Business Unit, ensuring safety leadership at all organizational levels., • Identify, prioritize, and resolve issues impacting product and system performance; proactively define recovery plans and lead execution to restore normal operations., • Lead internal and external root cause analysis and management of change activities, ensuring sustainable corrective and preventive actions., • Provide site support leadership and coordinate subcontractors and service vendors to ensure effective and compliant maintenance execution., • Oversee the planning and execution of preventive and predictive maintenance activities in collaboration with regional service teams., • Manage on-site spare parts and spare unit inventories, ensuring availability, cost control, and timely replenishment., • Monitor and govern subcontractor performance, ensuring compliance with OEM requirements, contractual obligations, and warranty conditions., • Own O&M budgets and drive cost efficiency while maintaining the highest standards of safety, reliability, and service quality., • Promote operational excellence and best practices across the organization, driving standardization and continuous improvement., • Ensure all maintenance activities are properly planned, executed, and documented within CMMS systems, with strong data quality and governance., • Monitor, analyze, and drive achievement of service KPIs and SLA commitments across all operational sites., • Lead escalation management for critical incidents, operational risks, and customer-impacting events., • Ensure service scope, SLAs, LTSA agreements, O&M strategies, and resource plans are clearly defined, approved, and consistently implemented. Role Requirements • Bachelor’s degree or higher in Engineering, Operations Management, or a related technical discipline., • Minimum of 12 years’ experience in operations, maintenance, or service delivery roles, including senior management or director-level leadership experience., • Proven ability to lead and manage large, multi-disciplinary teams in complex, multi-site operational environments., • Strong expertise in asset management, maintenance strategies, and O&M best practices across the asset lifecycle., • Demonstrated experience in the implementation, governance, and optimization of CMMS/EAM systems., • Solid technical knowledge of electrical equipment and systems, including AC/DC systems, low- and medium-voltage infrastructure, power conversion systems (PCS), and battery energy storage systems (BESS)., • Experience in customer-facing service delivery roles, including contract management, customer support, and handling critical operational situations., • Background in industrial, energy, infrastructure, or other large-scale technical operations environments., • Working knowledge of industry frameworks and standards such as ITIL, ISO 55000, ISO 20000, or equivalent., • UK-based, with a valid driving licence preferred.

We are urgently looking for a Senior Developer having experience in designing, building, and maintaining scalable, secure, and user-focused applications. The role requires strong expertise in Java (Spring Boot), AWS cloud services, and modern frontend/backend technologies, along with experience in DevOps, CI/CD, and Agile environments. Key Skills:- • Having atleast 7+ years of experience in Java (Spring Boot) development, • Hands-on expertise with AWS services (ECS, ECR, Lambda, API Gateway, S3, DynamoDB, SQS, Step Functions), • Proficiency in AngularJS and Node.js (v10), with TypeScript, • Experience with CI/CD pipelines using Jenkins, GitLab, Maven, Docker, and CloudFormation, • Strong understanding of secure coding practices and software development lifecycle (SDLC), • Experience working in Agile teams and collaborative environments, • Ability to troubleshoot, support production systems, and provide production support, • Knowledge of testing frameworks, • AWS DevOps Engineer (Professional) certification preferred (ITIL desirable), • Apply modern development standards, use prototyping tools, and design/build reusable software components If the role is of interest , Please send your updated CV to

Asset Manager, Hybrid working (3 days on site) Our client, an industry leading and national business, is looking to hire an experienced Asset Manager to build a new Asset Management practice. This is a pivotal role within our clients security programme. The successful candidate will ensure strong alignment between Asset Management and Configuration Management, driving accurate asset visibility, lifecycle control, compliance, and data integrity across the technology estate. Please note, engagement via Umbrella Company Only; all taxes & NI deducted at source. Hybrid working - 3 days per week on site in Manchester. General responsibilities: - • Define and establish an Asset Management strategy incl. policies and operating model, • Embed governance supporting CIS Controls, • Design and implement end to end asset lifecycle processes, • Align Asset Management with CMDB data models and tooling, • Proven experience building or transforming an IT Asset Management (ITAM) capability, • Strong knowledge of ITIL and Service Management practices, • Experience working with CMDB platforms., • Understanding of CIS Controls and security governance Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you. JBRP1_UKTJ

Proficiency in incident management and rout cause analysis and familiarity with IT Infrastructure and services, including cloud, software, networks and applications. ITIL, (ITIL v 4 accreditation is ideal). As you'll be collaborating with cross-functional teams and stakeholders, excellent communicat

You will be working in partnership with the onsite maintenance team, ensuring that the systems and software are in working order and everything is communicating with each other. Responsibility for the sites ITIL systems. We are searching for an experienced IT Systems Engineer to join the company, ca

At Weetabix, we believe that diverse teams drive better ideas, stronger decisions, and a more inclusive workplace for everyone . We’re committed to building an organisation where people from all walks of life feel they belong—where different voices, experiences, and backgrounds are valued and respected. Interview process: Two Stage interview Process Working pattern: Hybrid working with 2-3 Days On-Site including Weetabix Wednesday, where everyone comes into the office for some great collaboration and meetings - it’s a must! While we operate a hybrid working pattern, we are committed to providing flexibility where needed. We’re happy to make reasonable adjustments throughout the recruitment process—just let us know how we can support you. In this exciting role, you'll be responsible for defining, designing, and implementing innovative technology solutions tailored to achieve specific business objectives. Collaborating closely with a diverse range of colleagues—including business stakeholders, developers, and systems administrators—you'll develop systems that are not only efficient but also highly effective, perfectly aligning with Weetabix’s strategic goals. • Work with stakeholders to develop scalable, reliable, and secure solution designs., • Design solutions to automate processes for improved efficiency and data-driven decisions., • Identify risks in designs and propose mitigation strategies., • Create and maintain architectural documentation, including system diagrams and specifications., • Stay updated on industry trends, including AI, to ensure continuous improvement and innovation., • Communicate technical concepts to non-technical stakeholders and work with with cross-functional teams., • Ensure solutions meet security and regulatory requirements, participating in audits., • Provide technical guidance to development teams and review designs for compliance with standards., • Participate in architectural forums within the organisation., • Leverage core systems like PowerPlatform and Boomi in solution designs for scalability., • Experience in creating architectural designs for business solutions including integrations and automation., • In-depth knowledge of architectural principles, design patterns and software development methodologies., • Experience and technical knowledge of Boomi or similar integration systems., • Experience on Azure or other cloud-based platforms including AI services., • PowerPlatform / PowerApps / PowerAutomate experience., • IT Service experience (ideally ITIL exposure)., • The ability to create high-level and low-level technical designs to meet business requirements., • Understanding of development principles and lifecycles relating to business applications and data management systems, • Good understanding of businesses processes and ERP / supporting systems including WMS & APS (Advanced Planning System). Nice To Have: • FMCG/Retail/Manufacturing background., • Experience in AI solution design and deployment., • Intermediate SQL language experience; scripting / development language skills., • Experience or knowledge of Extract Transform Load (ETL) and/or Robotic Process Automation (RPA) tools. We offer a competitive salary and a comprehensive benefits package designed to support your wellbeing, career, and life outside work. • Annual bonus 10%, • Double-matched pension scheme (up to 12% from us), • 25 days annual leave increasing with service, • Annual Salary review, • Healthcare plan, • Continued investment in your personal development, • We believe in balance, whether it's for family, rest or simply time for you. As well as your holiday entitlement, you can purchase up to 5 days of additional annual leave, • Access to 24/7 counselling service (via Grocery Aid partnership), • The freedom of Flexible Work Opportunities, • Enhanced Maternity / Paternity / Adoption Leave, • Additional Time Off for Fertility Treatment and Neonatal Care, • Working Parents Support Group Please note: We benchmark roles based on your skills and experience, so we do not advertise fixed salary ranges. Unfortunately, we are unable to provide sponsorship for this position; therefore, we are seeking candidates who do not require sponsorship. We utilise our Preferred Agency Supplier Partners as and when we require additional support #HaveYouHadYourWeetabix Benefits Check out our website for more information: • Annual bonus, • Double matched ER contributed pension scheme, • Annual Salary review #HaveYouHadYourWeetabix

Witney, Princes Risborough & UK-wide travel Salary - On application turn IT on provides hands-on IT managed services, and technical projects to schools across England. As part of the Transforming Learning Group (TLG), we support over 5,000 schools nationally and are proud to be an inclusive, collaborative and people-centred organisation. We put schools first, delivering reliable, high-quality services that help them get on with what matters most teaching and learning. Our values guide everything we do: we care about our work, we think yes, we keep things clear, we commit to excellence, we deliver on our promises and we work as one team. We are now seeking an experiencedOperations Directorto lead the next phase of operational excellence across turn IT on. The Role Reporting directly to the Managing Director, the Operations Director will provide strategic and operational leadership across our core service delivery functions: • Service Desk, • Regional Technical Teams, • Lead all operational teams to deliver consistent, high-quality services., • Drive operational change, process improvement and modernisation across the business., • Create aligned ways of working across field teams, service desk and projects., • Champion a culture of continuous improvement and operational excellence. Service Delivery & Performance, • Ensure a reliable, professional managed service for all customers., • Set clear service performance metrics and reporting., • Drive consistency, standards and best practice across regional teams., • Strengthen documentation, processes and shared service methodologie Projects Delivery, • Oversee the successful delivery of technical projects, ensuring work is delivered on time and with minimal disruption., • Support project frameworks, resource planning and capability development., • Ensure project delivery supports growth and onboarding Strategic Leadership, • Contribute to the wider strategic direction of turn IT on., • Align operational infrastructure with commercial and growth plans., • Provide insight on resource planning, capacity, service development and long-term operational needs. People Leadership, • Build strong leadership within operational teams., • Drive accountability, performance and workforce planning., • Identify and develop future leaders., • Extensive experience in a Managed Service Provider (MSP) environment., • Proven leadership of large-scale service delivery operations., • Strong background in operational transformation and change management., • Understanding of IT service management frameworks (e.g. ITIL)., • Experience overseeing technical support, service desk and project functions., • Ability to develop processes, frameworks and operational efficiencies., • Strong communication and stakeholder engagement skills., • Able to operate effectively in a fast-paced, evolving environment. Desirable, • Experience working in the education or schools IT sector., • Knowledge of ITIL, Prince2 or similar frameworks. Personal Attributes, • Highly driven and results focused., • Confident leading organisational change., • Collaborative and team-oriented., • Strong customer-focused mindset. JBRP1_UKTJ

Ideal applicants should have experience with the ServiceNow application and an understanding of ITIL frameworks.

Proficiency in incident management and rout cause analysis and familiarity with IT Infrastructure and services, including cloud, software, networks and applications. ITIL, (ITIL v 4 accreditation is ideal). Leeds area, Hybrid role As Problem Manager you will be responsible for proactively analysing

A leading consultancy firm is looking for a Service Delivery Manager in Leeds for a 6-month contract.

This position offers a salary of £30,000 – £33,000, hybrid working options, and several employee benefits, including a company profit share and robust medical insurance. Candidates should have experience with ITIL practices and strong communication skills. A leading IT infrastructure services pr

Experience with AWS DevOps Engineer Professional (or higher) certification; ITIL desirable. Senior Java/AWS Developer – Leeds, UK. We are looking for a Senior Java/AWS Developer with 7+ years of experience to join our team in Leeds.

A leading IT services company is seeking an experienced Service Delivery Manager to lead service delivery during a complex transition. With a focus on maintaining customer confidence and delivering high-quality service, this role requires collaboration across teams and effective communication with n

This hybrid position offers a competitive benefits package, opportunities for growth, and training in advanced technologies. A leading healthcare technology company seeks an IT Application Support professional in Leeds with expertise in healthcare imaging solutions.

A leading medical protection organization based in the UK is seeking an IT 2nd Line Support Team Leader to provide technical and operational leadership within Technology Operations. The ideal candidate will have strong ITIL knowledge, experience in technical support, and proven problem-solving skill

A leading IT services company in the UK is looking for a professional to lead service transition across projects.The role requires proven experience in service introduction and strong ITIL knowledge.Key responsibilities include ensuring operational readiness and managing transitions with minimal dis

A leading global business in automation is seeking an experienced IT Systems Engineer in Bradford, responsible for ensuring software and hardware maintenance, troubleshooting, and performance analysis.The ideal candidate will have strong programming skills in Linux, SQL, and Oracle, along with exper

CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times.

This role demands a proactive individual with a proven track record in managing helpdesk environments and delivering quality IT experiences aligned with ITIL best practices.

We have a permanent opportunity for a Senior Java/AWS Developer with one of our clients in Leeds. Please see the key details below: Role: Senior Java/AWS Developer Location: Leeds (3 days onsite per week) Salary: £65£70k (including 10% annual bonus) Experience: 7+ years Key Skills: Java (Spring Boot), AWS (ECR/ECS, Lambda, API Gateway, S3, DynamoDB, Step Functions, Apigee), AngularJS, Jenkins, CloudFormation, Groovy, Typescript, Karate, Gherkin, Cypress, Docker, GitLab, Maven, CI/CD, secure coding. Certification: AWS DevOps Engineer Professional (or above) required; ITIL is desirable. Responsibilities: Build and maintain secure, high-quality code. Design and develop AWS-based solutions. Work with CI/CD pipelines and modern tooling. Support integrations and production services. Provide L3/on-call support when required. If youre interested, please share your updated CV and your availability for a quick discussion. TPBN1_UKTJ

We have a permanent opportunity for a Senior Java/AWS Developer with one of our clients in Leeds. Please see the key details below: Role: Senior Java/AWS Developer Location: Leeds (3 days onsite per week) Salary: £65£70k (including 10% annual bonus) Experience: 7+ years Key Skills: Java (Spring Boot), AWS (ECR/ECS, Lambda, API Gateway, S3, DynamoDB, Step Functions, Apigee), AngularJS, Jenkins, CloudFormation, Groovy, Typescript, Karate, Gherkin, Cypress, Docker, GitLab, Maven, CI/CD, secure coding. Certification: AWS DevOps Engineer Professional (or above) required; ITIL is desirable. Responsibilities: Build and maintain secure, high-quality code. Design and develop AWS-based solutions. Work with CI/CD pipelines and modern tooling. Support integrations and production services. Provide L3/on-call support when required. If youre interested, please share your updated CV and your availability for a quick discussion. TPBN1_UKTJ

IT Support Technician Hunslet, Leeds (On-site) Up to £27,000 Your new role I am currently recruiting for an IT Support Technician to join my clients existing team at their Head Office in south Leeds. This role is ideal for an IT Support engineer with 1 to 2 years' experience in desktop support, network and storage infrastructure, looking to develop their first- and second-line support skills. Responsibilities To provide technical hands-on support, answering support queries either in person or via phone or ITSM system. To maintain a high degree of customer service for all support queries. To take ownership of user problems and be proactive when dealing with user issues whether raised directly or via escalation from another team member. To log all calls on the ITSM system and maintain full documentation. Respond to enquiries from clients and help them resolve any hardware or software problems. Support users in the use of Computer equipment by providing necessary training and advice. Work as part of the IT Support team and any other operational/project teams as requested by the IT Project & Support Team Lead. Manage workloads and notify the IT Project & Support Team Lead when KPI/Targets are going to be breached. To allocate more complex service issues to the relevant IT Support team member. Raise any security concerns to the IT Project & Support Team Lead. Maintain reports and logs in line with departmental policy. Managing IT Stock - Laptops, Desktops, Toner, Accessories & peripherals and keeping asset registers up to date. Setting up and configuring new laptops, desktops & mobile devices. Installing authorised software to laptops, desktops & mobile devices. Configure/maintain computer systems, networks and peripherals as instructed. Experience needed Windows desktop support and administration Basic troubleshooting of Desktops, Laptops, Printers, Mobile Phones. Active Directory user account creations, password resets and group management. Office 365 User account creations, group management, licence management Exceptional Customer Service skills Confidence in dealing with users of varying levels both face to face and over the phone. Experience working within IT service delivery. Either at an MSP or providing internal IT Support. Excellent troubleshooting and problem-solving skills. Excellent ability to transfer knowledge within a team. Basic networking awareness - DHCP, DNS, WAN/LAN Troubleshooting Desirable Level 2 - 3 IT Qualification or equivalent demonstrable experience CompTIA A+ or similar training CompTIA Network+ or similar training Microsoft 365 Fundamentals ITIL Foundation Certification Windows Server administration Basic awareness of cybersecurity and service desk processes (ITL Foundation) Full UK Drivers licence Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Service Delivery Consultant. Leeds Were looking for a skilled and proactive Service Delivery Engineer to join our Managed Services team. This is a senior technical role where youll take ownership of service performance, reliability, and continuous improvement across customer environments. Youll act as a key technical escalation point, working closely with customers, internal teams, and stakeholders to deliver high-quality managed services that exceed expectations. This role blends deep technical expertise with strong communication and service management skills. What Youll Be Doing: Proactively monitor and optimise customer platforms to ensure performance, availability, and capacity targets are met Act as the final escalation point for complex incidents, providing advanced troubleshooting and resolution Collaborate with customers and internal teams to drive continuous service improvement Support onboarding and transition of new managed service customers, including setup of monitoring, connectivity, and management tools Review and manage network changes, ensuring compliance with logging, monitoring, and security standards Maintain accurate technical documentation, including diagrams and operational processes Work alongside Account Managers and Sales teams to scope and support new opportunities Provide technical leadership across problem management and complex change activities What Were Looking For: Essential Skills & Experience Strong 3rd Line / Infrastructure experience (35 years minimum) Experience in a Managed Services environment Expertise in networking technologies including: Juniper (Mist), Aruba, or Cisco (switching, routing, wireless) VLANs, DNS, DHCP, and certificate services Firewalls (Fortinet, Cisco, Palo Alto, Check Point) ESX / virtualisation experience Network Access Control (Cisco ISE / Aruba ClearPass) Familiarity with ITSM tools (e.g. ServiceNow) Confident working directly with customers and senior stakeholders Desirable Cisco CCNP (or equivalent) ITIL v4 Foundation Knowledge of Cyber Essentials / ISO 27001 Experience with Infoblox DDI Experience managing change, problem, and major incidents TPBN1_UKTJ

Associate IT Service Delivery Manager Salary: £33,500 – £37,000 Location: Morley / Hybrid Contract: Full-time Reporting to: Senior Service Delivery Manager Travel: A full UK driving licence is essential as regular travel to Evri operational sites will be required. Are you an enthusiastic IT professional looking to take the next step in your Service Delivery career? Evri is looking for an Associate IT Service Delivery Manager to support our Service Delivery team and help ensure our IT services deliver consistent value across a fast-paced, rapidly evolving organisation. This is a great opportunity to broaden your service management experience, build strong relationships across the business, and play a key role in maintaining high-performing IT services that keep Evri moving. About the Role As an Associate IT Service Delivery Manager, you'll support the management of critical IT services, oversee the performance of strategic IT vendors, and act as a key point of contact for operational stakeholders. You'll ensure that services are reliable, well-documented, and continuously improving, while gaining exposure to service transition, change, incident, and problem management. What you'll be doing Managing assigned IT services, internal IT functions, and vendors in line with ITIL best practice. Supporting Service Design and Transition activities, reviewing Service Impact Assessments, and maintaining the IT Service Portfolio. Monitoring and reviewing day-to-day vendor performance. Holding regular service reviews with stakeholders and suppliers to drive improvements. Creating service and performance reporting packs for operational and IT audiences. Contributing to Incident, Problem, and Risk Management processes with operational insights. Managing high-priority escalations directly or via the Incident Management team. Attending CAB meetings and communicating change impacts to stakeholders. Delivering small service improvement projects within your assigned business area. Identifying opportunities for cost savings across your IT services. What we're looking for Qualifications Degree-level education or equivalent experience. ITIL 4 or ITIL V3 Foundation (ITIL 4 Practitioner in Supplier Management desirable). Knowledge & Experience 3+ years in IT roles. 1+ year in Service Delivery roles. Background in technical IT roles (applications/hardware lifecycle) desirable. Experience in operational logistics is a plus. Strong understanding of ITIL and project management processes. Technical & People Skills Excellent relationship and stakeholder management. Strong written and verbal communication skills. Proficient in Microsoft Office. Confident Jira user. Experience working within an ITIL best-practice environment. Understanding of application and hardware life cycles. Awareness of project management life cycles. Full UK driving licence (regular travel essential). TPBN1_UKTJ

We have 3 openings for experienced Senior Java Developers to join a high-performing engineering team in Leeds. Our client is open for market salary and over for strong candidates, who can join the project in Leeds within and can work from the office 3 days in a week. Circa £65,000 to £75,000 ++ (Our Client cannot sponsor) Key Technologies Java /Spring Boot/ AWS/ AngularJS/ Jenkins /Cloud/Formation/ Docker/ Cypress Karate/ Gherkin/ TypeScript/ Lambda/ DynamoDB/ SonarQube /GitLab Project Youll design, build and improve software on a modern AWS-native stack, working in an agile environment where clean, secure, test-driven code is the standard. This role includes 24/7 on-call (L3) support responsibilities on a rota basis What youll do Write clean, secure code using a test-driven development approach Design and build reusable software components Collaborate with developers, architects and product teams Diagnose and resolve service faults; maintain infrastructure Support integration between internal and external systems Operate and continuously improve production services Provide Level 3 (L3) support including out-of-hours on-call cover Skills & experience required Java (Spring Boot) strong, production-grade experience AWS services: ECS, ECR, Lambda, API Gateway, S3, DynamoDB, Step Functions, SQS AngularJS, TypeScript, Node.js, Groovy, Bash Testing: Karate, Gherkin, Cypress, Jest Tooling: GitLab, Jenkins, CloudFormation, Maven, Docker, SonarQube CI/CD pipeline design and operation AWS Certified DevOps Engineer Professional (or above) required 7+ years of professional software development experience Experience working in agile delivery teams ITIL certification desirable Key Technologies Java /Spring Boot/ AWS/ AngularJS/ Jenkins /Cloud/Formation/ Docker/ Cypress Karate/ Gherkin/ TypeScript/ Lambda/ DynamoDB/ SonarQube /GitLab TPBN1_UKTJ

How you'll help us live our purpose We've been helping our members save for their future and buy their own home since 1875. Join us and you'll play a big role in helping us to put home ownership within reach of more people, generation after generation. It's a purpose that drives everything we do. And you can play your part too join our team as an Infrastructure Architect. How you'll make a difference You'll be responsible for the design, development and maintenance of our Data & AI platforms. The role ensures infrastructure is secure, scalable and fit for advanced analytics, AI enablement and cloud-first delivery, supporting both strategic transformation and day-to-day operational needs. Working across IT, Data and the wider business, the role provides architectural leadership, sets technology direction and enables the safe adoption of modern data and AI capabilities. What will you bring to the role? Significant experience as an Infrastructure Architect in a Microsoft Azure ecosystem Strong grounding in TOGAF, ITIL, systems analysis and solution design Proven experience designing and supporting Microsoft Azure based platforms Hands-on exposure to Data & AI technologies, such as: Azure Databricks / Microsoft Fabric Enterprise AI tooling (e.g. Copilot, Foundry, Bedrock or equivalent) Databases (SQL Server and/or Oracle) Experience with identity, security and risk management, including Entra ID (Azure AD) Ability to influence stakeholders and support large-scale change, migration and modernisation initiatives And in return, you'll get the best from us: Hybrid working 2 days per week in the office Annual bonus of up to 12% Matched pension contributions up to 10%? 26 days holiday, plus bank holidays and holiday purchase scheme Colleague Mortgage and Saver products 2 days' volunteering per year We'll give you a place to belong with the support to learn, develop and shape a meaningful career. Why choose us? Our business is centred around our people. Our colleagues are at the heart of everything we do, as shown by our Inclusive Employers Gold accreditation in 2023 and 2025. We're committed to equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. You'll be joining a truly purpose-focused culture which helped us win the Leading with Purpose award at the 2023?Business Culture Awards. This recognises how we've embedded our purpose with our colleagues, and the actions we've taken to put home ownership within reach of more people, generation after generation. Why wait? Apply now We'd love to hear from you. But don't wait around - we may close the advert early and we'd hate for you to miss out. We're devoted to creating a culture and workplace that is representative of the communities we serve. If you'd like to work with us but are unsure if you meet the full criteria for a role, please contact the recruiter so we can find out more about your skills and experience. We're committed to supporting you to be at your best - to discuss any reasonable adjustments we could make, please contact us on . #LI-Hybrid TPBN1_UKTJ

Main Purpose of the Role • To support colleagues and business processes with their IT requirements while acting as a deputy to the IT Manager. The role is responsible for ensuring that the organisation’s IT infrastructure is modern, secure, reliable, and efficient. Key Responsibilities IT Infrastructure • Design, deploy, and manage servers and related services from vendors such as Dell and HP., • Design, deploy, and maintain networks and cloud services (e.g., Microsoft Azure)., • Deploy and manage virtualisation technologies such as VMware and Hyper-V., • Implement and manage backup and disaster recovery solutions., • Manage and optimise storage solutions including SAN and NAS systems., • Develop and maintain infrastructure automation scripts and tools., • Conduct regular security audits and vulnerability assessments., • Plan and execute infrastructure upgrades and migrations with minimal downtime., • Assist in the development and enforcement of IT policies and procedures., • Evaluate and recommend new technologies to enhance the IT infrastructure. IT Operations • Monitor and maintain laptops, peripherals, and display equipment across the business., • Provide technical support and guidance to end users., • Monitor and maintain system performance, availability, and security., • Troubleshoot and resolve hardware, software, and network issues., • Collaborate with colleagues to support business applications and services., • Ensure compliance with company security policies and industry best practices., • Maintain documentation for infrastructure configurations, processes, and procedures., • Stay up to date with emerging technologies and industry trends. Role Requirements Qualifications & Experience • Bachelor’s degree in Computer Science, Information Technology, or a related field., • Minimum 5 years’ experience in IT Infrastructure or IT Operations roles., • Relevant certifications such as:, • CompTIA Network+, • Microsoft Certified: Azure Administrator, • Strong knowledge of server and network administration., • Experience with cloud platforms (e.g., Azure, AWS, Google Cloud)., • Proficiency with virtualisation technologies (VMware, Hyper-V)., • Understanding of ITIL processes and best practices

Service Delivery Manager (SC Cleared) ITIL V3 – ITIL V4 Leeds (Hybrid) 6 Month Contract to £425-£450/day (Inside IR35) Service Delivery Manager needed with SC Security Clearance preferred, Proven experience leading an IT helpdesk or support service, driving KPI and SLA achievement. 6 Month Contract based in Central Leeds (Hybrid). Start ASAP in Feb/March 2026. Hybrid Working - 3 days/week remote (WFH), and 2 days/week working on-site from the Leeds office. Occasional travel Manchester. Day Shift with participation in an on-call rota for Major Incident Management. A chance to work with a leading global IT and Digital transformation business specialising in Government projects: Experienced Service Delivery Manager / Service Management role Service Management expert across Incident, Problem, Change, Risk, Service Performance & Reporting, Service Level Management, Service Process Improvement, Service Continuity, and Availability Management. Proven experience leading an IT helpdesk or support service, driving KPI and SLA achievement. Strong customer-service orientation with a pragmatic problem-solving approach. Proven advocate and practitioner of ITIL best-practice processes. Familiarity with Experience in ITIL or other service management frameworks. ITIL V3 required and ITIL V4 preferred. Hands-on experience with ITSM / helpdesk tooling (e.g. ServiceNow) Also provide on-call Major Incident Management cover, ensuring rapid coordination, clear communications and effective resolution. Deliver service reporting, including performance, SLA compliance, risks, issues, and improvement initiatives. Support knowledge transfer and offboarding of the core Technical Service Desk (TSD) team where required as part of insourcing. Apply ITIL best practice across helpdesk and support services, ensuring consistency, governance, and continual improvement. Ensure technical solutions continue to meet business requirements throughout the service lifecycle. Oversee the end-to-end service lifecycle, including service support, delivery, and transition activities. Desirable: Experience in Major Incident Management, Incident Management, and Service Transition Strongly desirable SC Security Clearance used on a project within the past 12 Months

Backup and Recovery Engineer Pay up to £52,442 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for an outstanding Backup and Recovery Engineer to join our community of tech experts in DWP Digital, to assist in the design of Infrastructure services in collaboration with Architecture and Engineering principles. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Hands on experience in Implementation, Migration, Operations and Support of Backup applications. Demonstrable use of Rubrik backup solutions across multi-cloud (AWS, Azure, OCI GCP) and on-premises infrastructure and experience of Integration of Rubrik with external platforms (e.g. ServiceNow, Splunk, vSphere, Azure AD) using REST APIs and automation tools (Ansible) Proven ability of managing Cloud compute, storage, and configurations, ensuring solutions are repeatable, scalable, resilient, and highly available Experience and knowledge of service management frameworks (ITIL - Incident, Problem, Change and SLAs). Demonstrable experience of producing and rapidly delivering minimum viable solutions, results focused with ability to prioritize the most impactful work. Working experience of regulatory frameworks such as GDPR, DORA and their organizational impact. Support audit and regulatory compliance efforts related to data protection. You and your role A day as a Backup and Recovery Engineer is all about keeping the organisation's data safe and recoverable, whether it lives in the cloud or on-prem. You'll spend your time making sure backup systems are running smoothly, spotting issues before they become problems and jumping in to fix things fast when they do. You'll work closely with Architects, SREs, Delivery Managers and Product Managers, so there's plenty of collaboration as you help shape and run the backup services everyone relies on. Some days you'll be involved in designing or improving how we back things up across public cloud and traditional infrastructure. Other days are more hands on, checking alerts, dealing with backup failures, looking into suspicious activity or helping colleagues understand how the systems work. When major incidents happen, you take the lead in getting everything back to a healthy state, working with security teams if there's anything unusual going on, like potential ransomware or unauthorised access. You'll move between Linux and Windows environments depending on what needs doing. Overall, it's a mix of problem solving, teamwork, technical know-how and keeping the department's data safe and recoverable every single day. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool, Leeds, Manchester or Newcastle, whichever is more convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £ 52,442 Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97% , worth over £12,000 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexitime. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable, so our application and selection process are just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application. TPBN1_UKTJ

Senior Infrastructure Engineer Pay up to £73,205 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Senior Infrastructure Engineer to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Lead Criteria • Managing and deploying applications to managed Kubernetes platforms such as EKS and AKS. Cloud compute, storage, and configuration, ensuring solutions are repeatable, scalable, resilient, and highly available. Use and administration of source code management systems such as GitLab, including writing and maintaining CI/CD pipelines. Writing Infrastructure-as-Code (IaC), using Terraform, and writing Config-as-Code (CaC) using Ansible. CloudFormation desirable. Identifying and automating toil where appropriate, to improve efficiency, increase reliability and reduce repetitive manual tasks. Working within Service and Delivery management frameworks (ITIL - Incident, Problem, Change, and Agile methodologies). Influential with strong communication and leadership skills. You and your role A typical day as a Senior Infrastructure Engineer in Hybrid Cloud Services means getting hands on with the tech that keeps cloud platforms running smoothly across the department. You'll spend a lot of time working closely with Architects, SRE's, Delivery Managers and Product Managers, bouncing ideas around and shaping cloud solutions that are stable, secure and ready to scale. Much of the work is about making sure everything we build or run lines up with the organisation's technical standards and security expectations, so there's always a bit of problem solving and forward planning involved. Some days you're deep in designing or delivering new cloud services; other days you're looking after the platforms already in place - tuning performance, improving resilience or jumping in to resolve incidents when something unexpected pops up. You're the person the team turns to when things get complicated, offering guidance to junior engineers and helping users understand what's going on behind the scenes. There's also a steady rhythm of spotting ways to make services better, putting together improvement plans and seeing them through so the cloud environment keeps evolving. It's the kind of role where you're both building the future and keeping the present stable, all within a huge organisation that feels a lot like an enterprise scale tech company, just one that sits right at the centre of government. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs Blackpool, Leeds, Manchester or Newcastle, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £73,205 Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth over £16,000 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable, so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application. TPBN1_UKTJ

Candidates should have proven experience in a similar role within the IT services sector and a strong understanding of ITIL frameworks. This role involves leading a team, implementing ITIL processes, and ensuring customer satisfaction through effective service delivery.

A global legal services provider is looking for a skilled Global Systems Analyst to provide advanced IT support.This role will work with diverse teams globally, addressing technical challenges while ensuring the efficiency of IT systems.The position requires at least 5 years of IT experience, focusi

This hybrid role requires strong ITIL-aligned governance skills and the ability to manage service performance and stakeholder engagement.

SOC Team Lead/Manager - ITIL/ISM/SIEM - New Role. Knowledge of ITIL or similar service management frameworks (practical application preferred over rigid adherence).

A global consultancy firm is seeking an ITIL Configuration Manager for NATO projects in Greater London. Candidates should have at least five years of relevant experience and an ITIL4 Foundation Certification.

This role involves embedding ITIL-based practices, enhancing service management operations, and driving excellence through an offshore delivery model. The ideal candidate should have extensive experience in global IT service management, strong knowledge of ITIL frameworks, and exceptional stakeholde

The role involves being the first point of contact for IT support queries, delivering excellent customer service, and working within the ITIL framework.

A leading IT consultancy in Greater London is seeking a Service Desk Analyst to provide first line support in an ITIL-aligned environment. Candidates should have technical support experience and relevant certifications like ITIL Foundation.

A leading British-owned tech company in Greater London is seeking an experienced ITIL Specialist to enhance service delivery and efficiency. The role involves working with the Service team to advise on ITIL-based processes and managing service performance metrics. Ideal candidates should have ITIL c

A leading entertainment company is looking for a Configuration Manager (CMDB) to ensure the accuracy and integrity of the Configuration Management Database.This role is essential for maintaining reliable configuration data to support IT Service Management processes.The successful candidate will cham

The ideal candidate will have strong ITIL understanding, experience in service delivery management, and the ability to analyze and report performance metrics.

Ideal candidates will have a strong understanding of ITIL, experience with CMDB tools like ServiceNow, and excellent analytical skills.

Develop and deliver training across teams to ensure consistent adoption of best practices in line with the ITIL framework. ITIL Certification (Intermediate or higher preferred).