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The ideal candidate will have over 5 years of IT leadership experience, a strong background in ITIL frameworks, and familiarity with cloud platforms like Azure. This role also offers a competitive salary of up to £70,000 per annum plus benefits including private medical insurance, generous annual l

This position is available on a 3 month contract basis, either on payroll as a fixed term contract or inside IR35 day rate. Proven experience in IT support, ideally with supervisory responsibilities. Familiarity with ITIL or other best practice frameworks.

Murphy is recruiting for a Senior IT Support Technician to work with the IT team at Stone Cross - Wigan - WA3 3JD Operating in the United Kingdom, Ireland, Canada and the USA, Murphy provides better engineered solutions to infrastructure sectors including transportation, water, power and natural resources. So that our teams out on projects can run smoothly it is vital that we have robust support functions in place. We are committed to fostering an engaging and collaborative work environment in which each person’s career is nurtured and developed. We focus on employee development, providing a culture of innovation and positive work-life balance. As a Senior IT Support Technician, you will play a key role within IT Service & Operations, providing 2nd and 3rd line technical support across IT systems, services and end-user environments. Acting as a senior escalation point, you will ensure the reliable operation, support and continual improvement of existing technologies, while contributing to the delivery, mobilisation and support of new systems and services. The role has significant responsibility for the mobilisation, operational support and demobilisation of project sites, working closely with internal teams, suppliers and project stakeholders to ensure IT services are delivered effectively, securely and to agreed standards. You will support both business-as-usual operations and project activity, helping to drive service improvement, maintain operational standards and promote a consistent, customer-focused approach across IT Service & Operations A day in the life of a Murphy Senior IT Support Technician Provide 2nd and 3rd line technical support across IT systems and services, resolving complex incidents and service requests using remote tools, digital methods and on-site support where required. Act as a senior escalation point within IT Service & Operations, taking ownership of incidents and project-related issues through to resolution. Proactively monitor support queues, support Service Desk triage when required, and help improve resolution times and first-time fix rates. Ensure the stability, availability and performance of IT systems, supporting users across offices and remote project sites. Own and manage IT project site mobilisation, operational support and demobilisation activities for approved project requests. Coordinate with internal teams and third-party suppliers to deliver connectivity, communications, managed IT equipment and associated services to project sites. Maintain accurate planning and tracking of site activities through the Project Site Planner. Provide on-site IT operational support where required to ensure site readiness and smooth project delivery. Support site upgrades, changes and decommissioning activities in line with agreed KPIs and standards. Support IT Operations projects and technical deployments, ensuring delivery to agreed timescales, quality and security standards. Track risks, dependencies and progress for assigned activities, escalating issues appropriately. Drive continuous improvement by reviewing operational and project processes, identifying efficiencies and updating documentation. Apply ITIL principles across BAU support and project delivery activities. Assist with Business Continuity and Disaster Recovery testing and reporting. Ensure all IT equipment and systems are built, configured, documented, asset-tagged and accurately recorded in the CMDB. Manage the delivery, recovery and secure storage of end-user and project site equipment in line with KPIs. Support IT security best practice, responding to SOC-recommended actions and working with Information Security and Infrastructure teams on device compliance and new security controls. Work collaboratively with IT Service Desk, Desktop Support, Infrastructure and Programme teams to deliver consistent, high-quality services. Build effective relationships with internal stakeholders and suppliers, attending service review meetings as required. Lead by example, promoting customer service excellence and consistent standards for ticket management, documentation and project work. Share knowledge, provide guidance and mentor junior or assistant team members. Still interested, does this sound like you? Demonstrates strong self-direction and initiative, progressing work unprompted and anticipating issues before they impact users or project delivery. Proven experience providing 2nd / 3rd line IT support in a service-focused environment. Strong technical troubleshooting skills across hardware, software, cloud services, connectivity and end-user environments. Experience supporting and delivering IT services to remote and project-based sites. Knowledge of ITIL principles and service management processes. Experience with asset management, CMDB maintenance and configuration control. Understanding of IT security best practices and supporting security incident response and remediation. Ability to manage multiple priorities across BAU support and project activities. Excellent communication skills, both verbal and written, with the ability to work effectively with technical and non-technical stakeholders. Strong interpersonal skills and a collaborative, team-focused approach

IT Support Engineer Location: Lowton (Customer Site) – 3 / 4 days per week; Occasional travel to Whetherby Hours: Full-time, 37.5 hours per week Overview of the Role Due to continued growth, we are looking for an IT Support Engineer to work from one of Tailor Made Technologies client’s site in Lowton. This role involves providing an excellent first response to one of our dedicated customers IT queries, ensuring high levels of customer satisfaction and resolution rates. You will manage your own ticket triage, prioritising and escalating issues where necessary, while maintaining compliance with Service Level Agreements (SLAs). Strong communication skills are essential, as you will liaise with customers and third parties via phone and email. We offer a progressive working environment with exposure to new technologies, an internal mentoring system, and genuine opportunities for career progression. At Tailor Made Technologies, you are not just a number, you are an integral part of our team culture, supported by an active Social Committee that organises events, competitions, and charity initiatives. About Tailor Made Technologies Tailor Made Technologies (TMT) is a leading Managed Service Provider specialising in IT, cyber security, and communications solutions for SMEs. We take a partnership-focused approach, aligning our services with our clients’ strategic goals to drive business growth. Through comprehensive offerings, technical expertise, and exceptional customer service, we ensure business-critical IT and communications systems operate seamlessly, enabling our clients to achieve their objectives. Benefits: Structured training and development, including internal mentoring. Progressive working environment with a voice in decision-making. 25 days annual leave plus bank holidays. Birthday leave. Flexi Health plan cover. IT purchasing scheme. Cycle-to-work scheme and gym discounts. Company pension. Mental Health First Aider in the business. Active Social Committee organising events and activities. Key Responsibilities: Deliver excellent customer care and support through efficient ticket management. Provide 1st and 2nd line fixes via phone and email. Resolve incidents and requests, escalating where appropriate. Perform ticket triage, prioritising and escalating as required. Liaise with third parties and customers regarding incident resolution and requests. Manage work queues and prioritise tasks to meet SLAs. Assist the Service Desk Supervisor in maintaining high service standards. Work productively to achieve and exceed SLAs, KPIs, and profitability targets. Essential Experience and Knowledge: Previous experience working on an ITIL-based service desk. Basic knowledge of Active Directory configuration and administration. Understanding of DNS. Basic router configuration and support experience (ideally Cisco, Draytek). Experience with Windows OS and Windows Server OS. Familiarity with Office 365, Microsoft Azure, and Microsoft Intune. Experience in schooling or education environments is beneficial. Essential Skills and Attributes: Excellent communication and organisational skills. Results-driven with a proven track record of achievement. Self-motivated, proactive, and resilient under pressure. Strong team player. Apply now with an up-to-date CV

The role involves being the first point of contact for IT support queries, delivering excellent customer service, and working within the ITIL framework.

A leading IT consultancy in Greater London is seeking a Service Desk Analyst to provide first line support in an ITIL-aligned environment. Candidates should have technical support experience and relevant certifications like ITIL Foundation.

This role demands a proactive individual with a proven track record in managing helpdesk environments and delivering quality IT experiences aligned with ITIL best practices.

A global legal services provider is looking for a skilled Global Systems Analyst to provide advanced IT support.This role will work with diverse teams globally, addressing technical challenges while ensuring the efficiency of IT systems.The position requires at least 5 years of IT experience, focusi

This role involves leading a team, implementing ITIL processes, and ensuring customer satisfaction through effective service delivery. Candidates should have proven experience in a similar role within the IT services sector and a strong understanding of ITIL frameworks.

Work closely with the PC partner organizations in UK and help them sell more of ITIL products. Forge and nurture high-impact relationships with senior decision-makers for promoting ITIL products. Maintain and achieve maximum B2B market penetration of ITIL products, implementing a target-driven sales

The ideal candidate will have a proven track record in an ITIL aligned environment, effective communication skills, and familiarity with technical support tools.

The ideal candidate will have experience with the ServiceNow application, and the ITIL Framework, and will thrive in a dynamic environment.

A technology firm is looking for a Mainframe System Automation Engineer in Nottingham, UK.The ideal candidate will have over 5 years of experience in a complex mainframe environment and be responsible for providing expert automation support, managing tools, and developing Splunk dashboards.Key respo

A leading British-owned tech company in Greater London is seeking an experienced ITIL Specialist to enhance service delivery and efficiency. The role involves working with the Service team to advise on ITIL-based processes and managing service performance metrics. Ideal candidates should have ITIL c

Ideal candidates will have a strong understanding of ITIL, experience with CMDB tools like ServiceNow, and excellent analytical skills.

The ideal candidate will have strong ITIL understanding, experience in service delivery management, and the ability to analyze and report performance metrics.

A leading entertainment company is looking for a Configuration Manager (CMDB) to ensure the accuracy and integrity of the Configuration Management Database.This role is essential for maintaining reliable configuration data to support IT Service Management processes.The successful candidate will cham

Develop and deliver training across teams to ensure consistent adoption of best practices in line with the ITIL framework. ITIL Certification (Intermediate or higher preferred).

This role requires strong expertise in data languages and experience with ITIL processes.

A technology consulting firm in Greater London is seeking an experienced ITIL Configuration Manager to oversee and execute the Configuration Management process. The ideal candidate should have five years of experience within this role, with ITIL4 Foundation Certification, and a profound understandin

Ideal candidates must have a strong background in capacity management, deep knowledge of ITIL practices, and the ability to manage service teams effectively.

Ideal candidates will have a strong background in Windows, Active Directory, and ITIL standards.

This hybrid role requires strong ITIL-aligned governance skills and the ability to manage service performance and stakeholder engagement.

A global technology solutions provider is seeking a Junior Azure Infrastructure Engineer to join their team in Greater London.In this role, you will maintain and enhance the stability of infrastructure on the Azure platform, engage with internal teams, and deliver support in a dynamic healthcare env

SOC Team Lead/Manager - ITIL/ISM/SIEM - New Role. Knowledge of ITIL or similar service management frameworks (practical application preferred over rigid adherence).

A global consultancy firm is seeking an ITIL Configuration Manager for NATO projects in Greater London. Candidates should have at least five years of relevant experience and an ITIL4 Foundation Certification.

This role involves embedding ITIL-based practices, enhancing service management operations, and driving excellence through an offshore delivery model. The ideal candidate should have extensive experience in global IT service management, strong knowledge of ITIL frameworks, and exceptional stakeholde

ITIL certifications, such as ITIL Foundation and ITIL Practitioner, are highly desirable. Experience in implementing and managing ITIL practices in an organisation. Experience working within a service provider environment delivering ITIL-based solutions to customers.

Candidates should have experience with ServiceNow or Jira, as well as ITIL certification.

Candidates must possess knowledge of ITIL and be able to establish operational models.

The role requires strong expertise in Microsoft Active Directory and ITIL processes.

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

Construction Delivery Project Manager.Opportunity to join a multidisciplinary consultancy as a Project Manager to join the growing business and support the delivery of construction projects across the education sector.This role offers the opportunity to work on a diverse portfolio of school and educ

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

Permanent opportunity for CONSTRUCTION Project Manager at Housing Association in NW.You will be working for a national housing association.Manage the delivery of planned works, building safety remediation and retrofit sustainability projects by working with and managing external consultants and cont

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

We're looking for an experienced Business Analyst contractor to support a new technical project focused on decommissioning a legacy mainframe application for a large UK retailer.Support a proof of concept, discovery, and logistics-focused workstream.Map current processes and capabilities, identifyin

This is an exciting opportunity to join the Business Analyst team within Information Technology (IT) as a full-time member giving you the chance to work on a variety of projects and initiatives in support of NT’s Strategy.Our culture is collaborative and hardworking, being curious and willing to l

My clients who are a leading global business business are currently recruiting for a Group IT Category Manager based in Bolton (hybrid working) to join on a permanent basis.Role - Group IT Category Manager.Location - Bolton (hybrid working 2-3 days onsite p/week).Salary - £60,000-£75,000 + bonus +

Experience with how an ITIL service desk runs.

Warehouse operative (FLT Driver) - Temp to perm.We're currently looking for an experienced.Warehouse operative with a Forklift Truck licence.This is a fantastic opportunity for someone who enjoys a varied role and is keen to develop new skills - including future training to operate a.This is not a t

Experience and knowledge of utilising ITIL v3/v4 best practice.

We’re hiring: Service Delivery Manager (Teleradiology) | HCPC Radiographer.Location: UK, home-based (occasional travel to London).Reports to: Head of Clinical Operations.Apollo Radiology International (ARI).ARI delivers high-quality teleradiology and subspecialty reporting to healthcare providers

Previous experience working on an ITIL-based service desk.

Company descriptionJob Title: Claims Transformation Delivery ManagerLocation: Tunbridge Wells – Hybrid – Three Days in OfficeEmployment Type: PermanentHours: Monday-FridayAA SummaryThink the AA is just about roadside assistance? Think again! As one of the UK's most trusted brands, we provide a

SOC Manager - Microsoft, SIEM, Defender XDR, SOAR, Entra ID - Hybrid - Bucks - £80,000 - £100,000.Can you demonstrate strong leadership experience within a SOC or managed security environment?.Do you have deep expertise in Microsoft security technologies?.Can you handle complex incidents and drive

Trainee AI Engineer - No Experience Needed!.Ready to launch a future-proof career in AI - even if you have zero experience?.We’re looking for ambitious individuals ready to break into the world of artificial intelligence and data science.Our industry-leading AI Traineeship is designed to take you