Itil jobs in TamworthCreate job alerts

Job Description Service Desk Analyst - Swedish Speaking UK and Ireland Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You’ll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. Key Responsibilities Address and resolve non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service Participate in after-hours and on-call rotations to ensure 24/7 support coverage Complete training objectives and uphold Sysco’s Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical issues independently Knowledge of Microsoft Office365 and standard network tools Ability to work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4 / ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365

Are you highly organised, analytical, and confident working across multiple business areas? We’re looking for a Specialist Support – Procurement & Fleet to join our team and play a key role in keeping two essential functions running smoothly and efficiently. This role provides high-quality administrative, operational, and analytical support across both procurement and fleet activity. You’ll help maintain accurate records, support compliance, enable effective supplier management, and ensure our fleet runs safely, sustainably, and cost‑effectively. What You’ll Be Doing Fleet Support Managing accurate vehicle records including insurance, MOTs, servicing, and compliance schedules. Monitoring fleet utilisation, fuel efficiency, and emissions, supporting ongoing optimisation work. Offering guidance to operational teams on transport requirements and policy compliance. Supporting the move towards low‑emission and electric vehicles. Managing telematics system administration and supplier relationships. Leading the review and reconciliation of fleet invoices to ensure accuracy and cost control. Procurement Support Maintaining supplier records, contract information, and compliance documentation. Supporting tender processes, quotation requests, and supplier onboarding. Managing catalogues and systems such as Coupa/VPS. Raising purchase orders for centrally negotiated contracts. Analysing spend and supplier performance to identify cost-saving opportunities. Cross‑Functional & Financial Responsibilities Ensuring compliance across both procurement and fleet activities. Producing reports on KPIs, risks, and improvement opportunities. Reconciling invoices, addressing discrepancies, and supporting vendor management. Acting as the first point of contact for operational queries. Contributing to process improvements, digitalisation initiatives, and continuous improvement. What You’ll Bring Strong organisational, analytical, and data‑management skills. Excellent Excel skills and familiarity with relevant systems (e.g., Coupa, telematics platforms). Confident communication and stakeholder engagement abilities. Ability to manage competing priorities with strong attention to detail. A proactive, solutions‑focused approach and a desire to improve processes. Previous procurement and fleet experience.Desirable: CIPS qualification, ITIL Foundation, A‑Level or equivalent, or experience with financial analysis and supplier account management. Why Join Us? This is a brilliant opportunity for someone who enjoys variety, problem‑solving, and improving ways of working. You’ll collaborate with teams across Operations, Finance, HR, Procurement, Sustainability, IT, and more — contributing to safer, smarter, and more efficient business functions

This role demands a proactive individual with a proven track record in managing helpdesk environments and delivering quality IT experiences aligned with ITIL best practices.

Candidates should have proven experience in a similar role within the IT services sector and a strong understanding of ITIL frameworks. This role involves leading a team, implementing ITIL processes, and ensuring customer satisfaction through effective service delivery.

A global legal services provider is looking for a skilled Global Systems Analyst to provide advanced IT support.This role will work with diverse teams globally, addressing technical challenges while ensuring the efficiency of IT systems.The position requires at least 5 years of IT experience, focusi

A leading British-owned tech company in Greater London is seeking an experienced ITIL Specialist to enhance service delivery and efficiency. The role involves working with the Service team to advise on ITIL-based processes and managing service performance metrics. Ideal candidates should have ITIL c

The ideal candidate will have strong ITIL understanding, experience in service delivery management, and the ability to analyze and report performance metrics.

A leading entertainment company is looking for a Configuration Manager (CMDB) to ensure the accuracy and integrity of the Configuration Management Database.This role is essential for maintaining reliable configuration data to support IT Service Management processes.The successful candidate will cham

Develop and deliver training across teams to ensure consistent adoption of best practices in line with the ITIL framework. ITIL Certification (Intermediate or higher preferred).

Ideal candidates will have a strong understanding of ITIL, experience with CMDB tools like ServiceNow, and excellent analytical skills.

The role involves being the first point of contact for IT support queries, delivering excellent customer service, and working within the ITIL framework.

A leading IT consultancy in Greater London is seeking a Service Desk Analyst to provide first line support in an ITIL-aligned environment. Candidates should have technical support experience and relevant certifications like ITIL Foundation.

This role requires strong expertise in data languages and experience with ITIL processes.

A technology consulting firm in Greater London is seeking an experienced ITIL Configuration Manager to oversee and execute the Configuration Management process. The ideal candidate should have five years of experience within this role, with ITIL4 Foundation Certification, and a profound understandin

Ideal candidates must have a strong background in capacity management, deep knowledge of ITIL practices, and the ability to manage service teams effectively.

Ideal candidates will have a strong background in Windows, Active Directory, and ITIL standards.

A global technology solutions provider is seeking a Junior Azure Infrastructure Engineer to join their team in Greater London.In this role, you will maintain and enhance the stability of infrastructure on the Azure platform, engage with internal teams, and deliver support in a dynamic healthcare env

Awareness of ITIL is desirable but not an absolute must. Business Development Manager - UK (ITIL). Work closely with the PC partner organizations in UK and help them sell more of ITIL products.

The ideal candidate will have a proven track record in an ITIL aligned environment, effective communication skills, and familiarity with technical support tools.

ITIL certifications, such as ITIL Foundation and ITIL Practitioner, are highly desirable. Experience in implementing and managing ITIL practices in an organisation. Experience working within a service provider environment delivering ITIL-based solutions to customers.

Candidates should have experience with ServiceNow or Jira, as well as ITIL certification.

Candidates must possess knowledge of ITIL and be able to establish operational models.

The role requires strong expertise in Microsoft Active Directory and ITIL processes.

A technology firm is looking for a Mainframe System Automation Engineer in Nottingham, UK.The ideal candidate will have over 5 years of experience in a complex mainframe environment and be responsible for providing expert automation support, managing tools, and developing Splunk dashboards.Key respo

The ideal candidate will have experience with the ServiceNow application, and the ITIL Framework, and will thrive in a dynamic environment.

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

The salary advertised is full time (35 hours per week, 52 weeks per year).Part-time hours / sessional posts will be pro-rated accordingly.This is a 39-week sessional post i.Monday - Friday, working 7 hours per day.East Lothian Council seek to appoint a positive, resilient and committed individual fo

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

Become a Local Delivery Driver with Evri: Join One of the UK’s Biggest Courier Networks.Download the Evri Courier Community App on the App Store or Google Play for a quicker, easier application process or click the apply now button to start your application.Looking for a fresh start or a flexibl

Become a Local Delivery Driver with Evri: Join One of the UK’s Biggest Courier Networks.Download the Evri Courier Community App on the App Store or Google Play for a quicker, easier application process or click the apply now button to start your application.Looking for a fresh start or a flexibl

Become a Local Delivery Driver with Evri: Join One of the UK’s Biggest Courier Networks.Download the Evri Courier Community App on the App Store or Google Play for a quicker, easier application process or click the apply now button to start your application.Looking for a fresh start or a flexibl

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

Become a Local Delivery Driver with Evri: Join One of the UK’s Biggest Courier Networks.Download the Evri Courier Community App on the App Store or Google Play for a quicker, easier application process or click the apply now button to start your application.Looking for a fresh start or a flexibl

Become a Local Delivery Driver with Evri: Join One of the UK’s Biggest Courier Networks Download the Evri Courier Community App on the App Store or Google Play for a quicker, easier application process or click the apply now button to start your application.Looking for a fresh start or a fle

Become a Local Delivery Driver with Evri: Join One of the UK’s Biggest Courier Networks.Download the Evri Courier Community App on the App Store or Google Play for a quicker, easier application process or click the apply now button to start your application.Looking for a fresh start or a flexibl

Become a Local Delivery Driver with Evri: Join One of the UK’s Biggest Courier Networks Download the Evri Courier Community App on the App Store or Google Play for a quicker, easier application process or click the apply now button to start your application.Looking for a fresh start or a fle

Become a Local Delivery Driver with Evri: Join One of the UK’s Biggest Courier Networks.Download the Evri Courier Community App on the App Store or Google Play for a quicker, easier application process or click the apply now button to start your application.Looking for a fresh start or a flexibl

Become a Local Delivery Driver with Evri: Join One of the UK’s Biggest Courier Networks.Download the Evri Courier Community App on the App Store or Google Play for a quicker, easier application process or click the apply now button to start your application.Looking for a fresh start or a flexibl

Become a Local Delivery Driver with Evri: Join One of the UK’s Biggest Courier Networks.Download the Evri Courier Community App on the App Store or Google Play for a quicker, easier application process or click the apply now button to start your application.Looking for a fresh start or a flexibl