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Head of HR Technology (SAP - Success Factors) £120,000 - £150,000 Hybrid - Liverpool, London or Peterborough Ideally Liverpool) This role is responsible for establishing, leading, and continuously developing a high‑performing HR Application Managed Service that delivers scalable, secure, and high‑quality HR technology services, with a primary focus on the effective operation and optimisation of SuccessFactors systems. It provides strategic direction and ensures operational excellence, stability, and resilience across the platform, aligning SuccessFactors capabilities with business needs and future priorities. You as The Head of People Platforms will define and build the operating model, including team structure, resourcing, and capability. Furthermore you will and determine the optimal balance between internal expertise and strategic external partners to support both immediate service delivery and long‑term growth. You will act as the senior connection point between business stakeholders, People & Performance leaders, technology teams, and third‑party providers, the Head of People Platforms ensures services meet agreed standards, drives continuous improvement, and maximises the value of the SuccessFactors platform to support business performance and ongoing transformation. SuccessFactors Service Ownership & Leadership • Provide overall leadership for the SuccessFactors Service, ensuring scalable, reliable, and high‑quality HR technology services are delivered consistently across ABF business units., • Take full accountability for end‑to‑end service performance, including stability, availability, and continuous enhancement of the SuccessFactors platform., • Define the operating model and build the right blend of in‑house expertise and strategic external partners to support current delivery and future growth., • Establish clear SLAs, operational KPIs, and satisfaction measures aligned to enterprise goals and service expectations., • Lead and develop a high-performing team of subject matter experts, setting priorities, building capability, and promoting a solution‑oriented culture. Business Partnership & Stakeholder Engagement • Serve as the senior point of contact between People & Performance, business leaders, internal technology teams, and external partners for all SuccessFactors-related services., • Build trusted relationships with ABF business units to understand their strategic workforce needs and translate them into platform and service priorities., • Provide transparent communication on service performance, risks, improvement plans, and roadmap updates., • Shape and evolve the SuccessFactors roadmap so that platform capabilities remain aligned to business objectives. Vendor & Partner Ecosystem Management • Define and manage strategic relationships with implementation partners, MSPs, and specialist vendors across the SuccessFactors landscape., • Ensure effective contract governance, performance oversight, and value realisation from all external partners., • Lead service reviews, optimisation discussions, and commercial negotiations, collaborating closely with procurement and Group Technology Services. Capability Development & Continuous Improvement • Build and mature the organisational capability for SuccessFactors, strengthening both functional and technical expertise across modules., • Promote standardisation, automation, and scalable practices to enhance efficiency and elevate the user experience., • Drive continuous improvement initiatives, embedding best‑practice HR technology processes and modern service delivery principles., • Champion innovation and new SuccessFactors features that improve workforce outcomes and support evolving business needs. Governance, Compliance & Risk Management • Establish and maintain robust governance frameworks, operating standards, and service management disciplines for the SuccessFactors platform., • Ensure full compliance with my clients policies, security standards, and relevant legal or regulatory requirements., • Maintain accurate documentation, ensure audit readiness, and manage risks through structured and proactive practices., • Oversee platform change governance and release planning, ensuring a controlled, stable, and well‑coordinated evolution of the service. Essential Skills: • Proven Leadership experience building or running a Success Factors function, HRIS team or HR technology CoE within a multi business, multi region organisation, • Strong understanding of SuccessFactors modules, HR processes and enterprise HR technology ecosystems, • Experience designing and embedding operating models with managing blended internal/external delivery teams, • Solid grounding in ITIL based practices and governance processes, • Excellent stakeholder management, commercial awareness and ability to translate business needs into scalable technology services, • Strong Leadership skills with a focus on team development, capability growth and driving measurable value., • Experience owning and optimising platform budgets, including licensing, support contracts, and environment/hosting costs. Personality Profile: • Highly customer-centric with a strong focus on delivering results., • Skilled influencer with the ability to build and maintain strong relationships., • Strategic thinker with a forward-looking approach., • Commercially astute and driven by business value., • Pragmatic, solutions-oriented, and committed to achieving outcomes., • Composed, resilient, and effective in fast‑paced, high‑pressure environments., • Collaborative team player who works effectively across functions., • Analytical mindset with a commitment to continuous improvement., • Capable of driving innovation while ensuring high-quality service delivery., • Organised and detail-focused, adept at managing multiple priorities and deadlines with precision. Click APPLY / send your CV to

About Envision Envision Energy is a world-leading green technology company that provides renewable energy solutions for global enterprises, governments, and institutions. Encompassing three major business sectors - Smart Wind Turbines, Energy Storage, and Green Hydrogen Solutions, Envision Energy collaboratively constructs comprehensive solutions for energy transformation. Envision Energy has received several accolades for its sustainability performance, including the EcoVadis Gold Medal and the CDP “A-List”. It was also recognized in Fortune's “Change the World” list and ranked among the top 10 smartest companies by the MIT Technology Review. Today, Envision Energy leverages its global network of R&D and engineering centers across China, the United States, UK, France, Germany, Denmark, etc. to continuously lead global green technology development. Envision Energy joined the Science Based Targets initiative (SBTi) and committed to achieving the "Business Ambition for 1.5°C" in 2021. It has achieved carbon neutrality across its global operations by 2022 and will achieve carbon neutrality throughout its value chain by 2028. Key Responsibilities • Establish and maintain strong service relationships with customers, ensuring clear communication and full alignment with service contracts, SLAs, and LTSA requirements., • Plan, govern, and execute O&M activities in compliance with contractual obligations, safety regulations, and applicable standards., • Develop, own, and embed a strong safety culture across the Envision BESS Business Unit, ensuring safety leadership at all organizational levels., • Identify, prioritize, and resolve issues impacting product and system performance; proactively define recovery plans and lead execution to restore normal operations., • Lead internal and external root cause analysis and management of change activities, ensuring sustainable corrective and preventive actions., • Provide site support leadership and coordinate subcontractors and service vendors to ensure effective and compliant maintenance execution., • Oversee the planning and execution of preventive and predictive maintenance activities in collaboration with regional service teams., • Manage on-site spare parts and spare unit inventories, ensuring availability, cost control, and timely replenishment., • Monitor and govern subcontractor performance, ensuring compliance with OEM requirements, contractual obligations, and warranty conditions., • Own O&M budgets and drive cost efficiency while maintaining the highest standards of safety, reliability, and service quality., • Promote operational excellence and best practices across the organization, driving standardization and continuous improvement., • Ensure all maintenance activities are properly planned, executed, and documented within CMMS systems, with strong data quality and governance., • Monitor, analyze, and drive achievement of service KPIs and SLA commitments across all operational sites., • Lead escalation management for critical incidents, operational risks, and customer-impacting events., • Ensure service scope, SLAs, LTSA agreements, O&M strategies, and resource plans are clearly defined, approved, and consistently implemented. Role Requirements • Bachelor’s degree or higher in Engineering, Operations Management, or a related technical discipline., • Minimum of 12 years’ experience in operations, maintenance, or service delivery roles, including senior management or director-level leadership experience., • Proven ability to lead and manage large, multi-disciplinary teams in complex, multi-site operational environments., • Strong expertise in asset management, maintenance strategies, and O&M best practices across the asset lifecycle., • Demonstrated experience in the implementation, governance, and optimization of CMMS/EAM systems., • Solid technical knowledge of electrical equipment and systems, including AC/DC systems, low- and medium-voltage infrastructure, power conversion systems (PCS), and battery energy storage systems (BESS)., • Experience in customer-facing service delivery roles, including contract management, customer support, and handling critical operational situations., • Background in industrial, energy, infrastructure, or other large-scale technical operations environments., • Working knowledge of industry frameworks and standards such as ITIL, ISO 55000, ISO 20000, or equivalent., • UK-based, with a valid driving licence preferred.

Asset Manager, Hybrid working (3 days on site) Our client, an industry leading and national business, is looking to hire an experienced Asset Manager to build a new Asset Management practice. This is a pivotal role within our clients security programme. The successful candidate will ensure strong alignment between Asset Management and Configuration Management, driving accurate asset visibility, lifecycle control, compliance, and data integrity across the technology estate. Please note, engagement via Umbrella Company Only; all taxes & NI deducted at source. Hybrid working - 3 days per week on site in Manchester. General responsibilities: - • Define and establish an Asset Management strategy incl. policies and operating model, • Embed governance supporting CIS Controls, • Design and implement end to end asset lifecycle processes, • Align Asset Management with CMDB data models and tooling, • Proven experience building or transforming an IT Asset Management (ITAM) capability, • Strong knowledge of ITIL and Service Management practices, • Experience working with CMDB platforms., • Understanding of CIS Controls and security governance Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you. JBRP1_UKTJ

A leading insurance company based in Liverpool is seeking an IT Problem Manager to enhance their services. This role focuses on developing and implementing the Problem Management process according to ITIL best practices. Candidates should have experience in Financial Services, IT Problem Management,

A government department is seeking a Lead Release Manager to manage IT-related changes within policing.

A leading wealth management firm in Liverpool is seeking a skilled Service Desk Analyst to provide first line technical support.In this hybrid role, you will handle incident logging, manage Service Desk tickets, and ensure satisfactory customer resolutions.The ideal candidate will have excellent cus

A UK government department is seeking a Senior Change Manager to lead IT-related changes within Policing.The role requires strong analytical, communication, and stakeholder management skills.Responsibilities include reviewing changes, assessing impacts, and liaising with Incident Management.Candidat

Your role will support problem management process within the ITIL framework, ensuring the identification, analysis, and resolution of IT problems to prevent future incidents and improve overall IT. Maintain accurate and up‑to‑date documentation of all Problem Management activities, including pro

Position: Oracle Systems Admin Manager Location: Hornton Street, W8 7NX Start Date: ASAP Contract Duration: 2+ Months Working Hours: 37 hours per week, Monday to Friday, 09:00–17:00 Pay Rate: £389.84 Per Day Job Reference: (phone number removed) Job Responsibilities Lead and manage Oracle systems administration activities within the IT Digital Transformation programme. Ensure system stability, performance, and security across all Oracle environments. Oversee deployment, upgrades, patches, and configuration changes for Oracle applications. Collaborate with IT teams and business stakeholders to support project delivery. Develop and maintain operational documentation, policies, and procedures. Provide guidance and mentoring to junior administrators and technical teams. Monitor system performance, identify issues, and implement solutions proactively. Manage vendor relationships and escalate issues as required. Person Specification Must-Have Requirements: Proven experience as an Oracle Systems Administrator or similar role. Strong knowledge of Oracle databases, middleware, and applications. Experience managing IT projects or leading technical teams. Excellent problem-solving and troubleshooting skills. Strong communication skills with the ability to work with technical and non-technical stakeholders. Nice-to-Have Requirements: Experience in IT Digital Transformation initiatives. Knowledge of cloud-based Oracle environments. Relevant Oracle certifications. Familiarity with ITIL practices and service management. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability specific organizations or hireSrs to whom you do not wish your details to be disclosed

Job Title:Network Engineer Location: Northwest Salary: Competitve Type: Permanent Sector: Public Sector Job Description We are looking to recruit a highly service focused 2nd line technical support engineer to provide remote and occasional on-site support for customers’ network infrastructure. Therefore the successful candidate will need to be based remotely in Northern England. The successful candidate will have an advanced level of knowledge and experience in Network, Wi-Fi and Security technologies. In-depth knowledge and hands-on experience in supporting, maintaining, and managing a range of network technologies, including Cisco and Aruba switches, wireless controllers, firewalls, and access points. Responsible for: 2nd line technical support of LAN, WAN, Wi-Fi and Security networks. Fault finding through to resolution and customer satisfaction. Producing documentation, reports and diagrams plus record keeping. Technical installation, testing and support delivering data services. Experience in an ITSM toolset essential Service Desk support following ITIL processes. Providing 24hr on-call NOC support by rotation on a On call Rota 1 in 4. May require overtime when required for out-of-hours/project activity. Adhering to compliance requirements for Health and Safety, Environmental, Quality, Information Security and Data Protection relevant to your job, function and location. Ideally located in the North West as must be able to attend customer site in Liverpool at least once a month . Qualifications To succeed in the role, the following skills and attributes are key: Excellent customer service skills, including written and oral communication. Proven experience in a Networking/IT environment. Ability to work alone & within a team to provide the most effective method of service delivery. Pride in themselves and their work. Highly organized to meet strict deadlines and SLA’s. Analytical and detail conscious. Qualified to: IT degree level or similar IT qualification is essential. Cisco CCNA certification (essential) Cisco CCNP certification (desirable) Benefits We offer a competitive remuneration package reflective of the candidate’s skills and experience, along with a range of benefits typical for roles within the IT sector , including: Generous holiday entitlement Contributory pension scheme Healthcare and wellbeing programmes Professional development and training opportunities Flexible working arrangements subject to business needs Employee assistance programmes How to Apply If you are a proactive and detail-oriented professional looking to make a meaningful impact within a dynamic organisation, we welcome your application. Please submit your CV and complete the application form . We can only accept candidates who have the Right To Work in the UK

Senior ICT Engineer When you join our Engineering Team at Telent, you'll be empowered to innovate and drive common solutions, working closely with technical experts who are proud of the impact their work makes. Come join a high-performing team doing complex and critical work. Help build and keep the nation's critical infrastructure connected and protected 24/7. Reporting to the Senior Engineer (ICT Lead), the Senior Engineer plays a key role in maintaining the stability, performance, and security of our blue-light emergency services customers' ICT environments. The role is responsible for delivering advanced 3rd line technical support, managing complex infrastructure issues, and contributing to the ongoing improvement of critical ICT systems This is a hybrid working role with a requirement to be on site at our Liverpool office 2 days per week, as well as travel to various customer sites in the area on an ad-hoc basis. What you'll do: Provide 3rd line ICT support across a range of hardware, applications, networks, and enterprise systems, resolving complex technical issues. Develop, maintain, and update technical documentation, including system configurations, network mappings, and operational processes. Collaborate with third-party suppliers and service providers to ensure incidents and requests are resolved in line with agreed SLAs and service standards. Support infrastructure lifecycle management, including system upgrades, maintenance, and capacity planning to ensure service resilience and performance. Operate within ITIL frameworks and best-practice processes, ensuring compliance with organisational policies and service management standards. Following an initial period of training and competency assessment, participate in a 24/7 on-call duty rota (approximately 1 in every 4-5 weeks).Who you are: You are an experienced ICT professional with strong infrastructure knowledge and the ability to troubleshoot and resolve complex technical issues in a fast-paced environment. You take a proactive, service-focused approach, working collaboratively to ensure reliable, secure, and resilient systems that support critical operations. Key Requirements: Strong experience with Microsoft Azure and VMware virtualisation technologies Expertise in Windows server administration, and HPE hardware In-depth knowledge of networking, storage, and infrastructure management Expertise in troubleshooting and resolving complex technical issues. Familiarity with ITIL practices and service management. Certifications such as ITIL, Microsoft Certified: Azure Administrator, AWS Solutions Architect, or similar are highly desirable Flexible to travel across the region and participate in a 1-in-4 week on-call rota.What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: Company Car 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually Company pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme. Learn more about Telent: We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support. #LI-Hybrid

This hybrid role requires strong ITIL-aligned governance skills and the ability to manage service performance and stakeholder engagement.

SOC Team Lead/Manager - ITIL/ISM/SIEM - New Role. Knowledge of ITIL or similar service management frameworks (practical application preferred over rigid adherence).

A global consultancy firm is seeking an ITIL Configuration Manager for NATO projects in Greater London. Candidates should have at least five years of relevant experience and an ITIL4 Foundation Certification.

This role involves embedding ITIL-based practices, enhancing service management operations, and driving excellence through an offshore delivery model. The ideal candidate should have extensive experience in global IT service management, strong knowledge of ITIL frameworks, and exceptional stakeholde

The role involves being the first point of contact for IT support queries, delivering excellent customer service, and working within the ITIL framework.

A leading IT consultancy in Greater London is seeking a Service Desk Analyst to provide first line support in an ITIL-aligned environment. Candidates should have technical support experience and relevant certifications like ITIL Foundation.

This role requires strong expertise in data languages and experience with ITIL processes.

A technology consulting firm in Greater London is seeking an experienced ITIL Configuration Manager to oversee and execute the Configuration Management process. The ideal candidate should have five years of experience within this role, with ITIL4 Foundation Certification, and a profound understandin

Ideal candidates must have a strong background in capacity management, deep knowledge of ITIL practices, and the ability to manage service teams effectively.

Ideal candidates will have a strong background in Windows, Active Directory, and ITIL standards.

A global technology solutions provider is seeking a Junior Azure Infrastructure Engineer to join their team in Greater London.In this role, you will maintain and enhance the stability of infrastructure on the Azure platform, engage with internal teams, and deliver support in a dynamic healthcare env

ITIL certifications, such as ITIL Foundation and ITIL Practitioner, are highly desirable. Work with the Exponential-e Service team and wider team to advise, review and develop the ITIL-based process to be used in delivering live service. Supporting and advising around the required ITIL services and

Candidates should have experience with ServiceNow or Jira, as well as ITIL certification.

Candidates must possess knowledge of ITIL and be able to establish operational models.

The role requires strong expertise in Microsoft Active Directory and ITIL processes.

Work closely with the PC partner organizations in UK and help them sell more of ITIL products. Forge and nurture high-impact relationships with senior decision-makers for promoting ITIL products. Maintain and achieve maximum B2B market penetration of ITIL products, implementing a target-driven sales

The ideal candidate will have a proven track record in an ITIL aligned environment, effective communication skills, and familiarity with technical support tools.

A leading British-owned tech company in Greater London is seeking an experienced ITIL Specialist to enhance service delivery and efficiency. The role involves working with the Service team to advise on ITIL-based processes and managing service performance metrics. Ideal candidates should have ITIL c

Develop and deliver training across teams to ensure consistent adoption of best practices in line with the ITIL framework. ITIL Certification (Intermediate or higher preferred).

A leading entertainment company is looking for a Configuration Manager (CMDB) to ensure the accuracy and integrity of the Configuration Management Database.This role is essential for maintaining reliable configuration data to support IT Service Management processes.The successful candidate will cham

The ideal candidate will have strong ITIL understanding, experience in service delivery management, and the ability to analyze and report performance metrics.

Ideal candidates will have a strong understanding of ITIL, experience with CMDB tools like ServiceNow, and excellent analytical skills.

This role demands a proactive individual with a proven track record in managing helpdesk environments and delivering quality IT experiences aligned with ITIL best practices.

A global legal services provider is looking for a skilled Global Systems Analyst to provide advanced IT support.This role will work with diverse teams globally, addressing technical challenges while ensuring the efficiency of IT systems.The position requires at least 5 years of IT experience, focusi

This role involves leading a team, implementing ITIL processes, and ensuring customer satisfaction through effective service delivery. Candidates should have proven experience in a similar role within the IT services sector and a strong understanding of ITIL frameworks.

The ideal candidate will have experience with the ServiceNow application, and the ITIL Framework, and will thrive in a dynamic environment.

A technology firm is looking for a Mainframe System Automation Engineer in Nottingham, UK.The ideal candidate will have over 5 years of experience in a complex mainframe environment and be responsible for providing expert automation support, managing tools, and developing Splunk dashboards.Key respo

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

Become a Local Delivery Driver with Evri: Join One of the UK’s Biggest Courier Networks.Download the Evri Courier Community App on the App Store or Google Play for a quicker, easier application process or click the apply now button to start your application.Looking for a fresh start

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

Become a Local Delivery Driver with Evri: Join One of the UK’s Biggest Courier Networks.Download the Evri Courier Community App on the App Store or Google Play for a quicker, easier application process or click the apply now button to start your application.Looking for a fresh start or a flexibl

Become a Local Delivery Driver with Evri: Join One of the UK’s Biggest Courier Networks.Download the Evri Courier Community App on the App Store or Google Play for a quicker, easier application process or click the apply now button to start your application.Looking for a fresh start or a flexibl

Become a Local Delivery Driver with Evri: Join One of the UK’s Biggest Courier Networks.Download the Evri Courier Community App on the App Store or Google Play for a quicker, easier application process or click the apply now button to start your application.Looking for a fresh start or a flexibl

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

Become a Local Delivery Driver with Evri: Join One of the UK’s Biggest Courier Networks.Download the Evri Courier Community App on the App Store or Google Play for a quicker, easier application process or click the apply now button to start your application.Looking for a fresh start or a flexibl