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Application Services Manager (Enterprise Systems) Business Applications Manager (Enterprise Systems) London (Woolwich) – 4 days onsite / 1 day WFH Up to £55,000 Overview Our client, a large and purpose-driven organisation, is undergoing a major digital transformation and is looking for a Business Applications Manager to take ownership of a diverse, business-critical application estate. This is a hands-on ownership role, sitting between technology and the wider business. You’ll be responsible for ensuring core systems are stable, well-managed, and continuously improved to support operational performance. This is not a support role. This is about ownership, direction, and driving change. The Role You’ll take full responsibility for a portfolio of enterprise applications, acting as the central point of coordination across internal teams, stakeholders, and third-party vendors. You’ll play a key role in shaping how systems are used across the organisation, identifying improvements, reducing inefficiencies, and ensuring platforms deliver real business value. Key Responsibilities • Own and manage a portfolio of business-critical enterprise applications, • Act as the bridge between business users, technical teams, and external suppliers, • Drive system improvements, upgrades, and change initiatives, • Manage third-party vendors, SLAs, and overall service performance, • Identify opportunities to streamline systems and reduce duplication across the estate, • Ensure applications meet security, compliance, and operational standards, • Support incident resolution and continuous service improvement, • Work closely with senior stakeholders to align systems with business objectives What We’re Looking For • Proven experience managing enterprise applications within a complex environment, • Strong stakeholder engagement across both technical and non-technical audiences, • Experience managing third-party suppliers and service delivery (SLAs, performance), • Good understanding of IT service management principles (ITIL or similar), • A proactive, ownership-led mindset — someone who improves rather than maintains, • Comfortable operating in a fast-paced, evolving environment Why This Role? • High-visibility role with real ownership across a critical systems estate, • Opportunity to shape how applications are used across a large organisation, • Join a collaborative, transformation-focused technology function, • A role where your input directly impacts operational effectiveness Final Note This role suits someone who enjoys taking control of systems, improving how things work, and making a tangible impact — not just keeping the lights on.

At Weetabix, we believe that diverse teams drive better ideas, stronger decisions, and a more inclusive workplace for everyone . We’re committed to building an organisation where people from all walks of life feel they belong—where different voices, experiences, and backgrounds are valued and respected. Interview process: Two Stage interview Process Working pattern: Hybrid working with 2-3 Days On-Site including Weetabix Wednesday, where everyone comes into the office for some great collaboration and meetings - it’s a must! While we operate a hybrid working pattern, we are committed to providing flexibility where needed. We’re happy to make reasonable adjustments throughout the recruitment process—just let us know how we can support you. In this exciting role, you'll be responsible for defining, designing, and implementing innovative technology solutions tailored to achieve specific business objectives. Collaborating closely with a diverse range of colleagues—including business stakeholders, developers, and systems administrators—you'll develop systems that are not only efficient but also highly effective, perfectly aligning with Weetabix’s strategic goals. • Collaborate with stakeholders to develop scalable, reliable, and secure application designs using appropriate technologies., • Design integrated solutions to automate processes for improved operational efficiency and data-driven decision-making., • Identify risks and bottlenecks in designs and propose mitigation strategies., • Create and maintain architectural documentation, including system diagrams and technical specifications., • Stay updated on industry trends and best practices, driving innovation and continuous improvement., • Communicate technical concepts effectively to non-technical stakeholders and collaborate across teams., • Ensure compliance with security and regulatory standards, participate in audits, and implement best practices., • Engage in architectural forums and strategically leverage core systems like PowerPlatform and Boomi for economy of scale., • Applications solution architect experience is essential (not infrastructure or network), • Domain experience in Supply Chain and preferably also Finance, • Some experience in creating architectural designs for business solutions including integrations and automation., • Knowledge of architectural principles, design patterns and software development methodologies., • Experience and technical knowledge of Boomi or similar integration systems., • Experience on Azure or other cloud-based platforms including AI services., • PowerPlatform / PowerApps / PowerAutomate experience., • IT Service experience (ideally ITIL exposure)., • The ability to create high-level and low-level technical designs to meet business requirements., • Understanding of development principles and lifecycles relating to business applications and data management systems, • Good understanding of businesses processes and ERP / supporting systems including WMS & APS (Advanced Planning System). Nice To Have: • FMCG/Retail/Manufacturing background., • Experience in AI solution design and deployment., • Intermediate SQL language experience; scripting / development language skills., • Experience or knowledge of Extract Transform Load (ETL) and/or Robotic Process Automation (RPA) tools. We offer a competitive salary and a comprehensive benefits package designed to support your wellbeing, career, and life outside work. • Annual bonus 10%, • Double-matched pension scheme (up to 12% from us), • 25 days annual leave increasing with service, • Annual Salary review, • Healthcare plan, • Continued investment in your personal development, • We believe in balance, whether it's for family, rest or simply time for you. As well as your holiday entitlement, you can purchase up to 5 days of additional annual leave, • Access to 24/7 counselling service (via Grocery Aid partnership), • The freedom of Flexible Work Opportunities, • Enhanced Maternity / Paternity / Adoption Leave, • Additional Time Off for Fertility Treatment and Neonatal Care, • Working Parents Support Group Please note: We benchmark roles based on your skills and experience, so we do not advertise fixed salary ranges. Unfortunately, we are unable to provide sponsorship for this position; therefore, we are seeking candidates who do not require sponsorship. We utilise our Preferred Agency Supplier Partners as and when we require additional support #HaveYouHadYourWeetabix Benefits Check out our website for more information: • Annual bonus, • Double matched ER contributed pension scheme, • Annual Salary review #HaveYouHadYourWeetabix

Maintain effective support to the EU Finance functions as required, including liaising across all IT functions and our external partners on the resolution of issues. Manage the acceptance of projects into Business-as-Usual support. Have 2+ years’ experience working in a formal ITIL based support e

This position offers a competitive salary and the opportunity for both office and home-based work.

Strong understanding of ITIL practices and service governance. IT Service Manager - ITIL / ITSM - hybrid - £80K. IT Service Manager - ITIL / ITSM - hybrid - £80K.

Key Responsibilities Serve as the Technical Lead working with the Engagement and Value Manager to build the Process Transformation Practice Service Architecture & ITIL Implementation: Design and implement IT service architectures and value stream-based processes aligned with IT

ITIL certifications, such as ITIL Foundation, ITIL Practitioner, or ITIL Service Manager, are highly desirable. Implement and enhance ITIL-based processes, policies, and procedures related to incident, problem, and change management, ensuring compliance with ITIL frameworks and industry best practic

Candidates must have a strong background in team management, data centre operations, and good knowledge of ITIL processes.

This role demands a proactive individual with a proven track record in managing helpdesk environments and delivering quality IT experiences aligned with ITIL best practices.

A technology consulting firm in Greater London is seeking an experienced ITIL Configuration Manager to oversee and execute the Configuration Management process. The ideal candidate should have five years of experience within this role, with ITIL4 Foundation Certification, and a profound understandin

This role involves leading a team, implementing ITIL processes, and ensuring customer satisfaction through effective service delivery. Candidates should have proven experience in a similar role within the IT services sector and a strong understanding of ITIL frameworks.

A global legal services provider is looking for a skilled Global Systems Analyst to provide advanced IT support.This role will work with diverse teams globally, addressing technical challenges while ensuring the efficiency of IT systems.The position requires at least 5 years of IT experience, focusi

A leading software company in Greater London seeks an enthusiastic IT Officer to provide essential support for their operations.This role involves troubleshooting IT issues and enhancing systems, requiring strong analytical skills and tech knowledge.Candidates should enjoy fast-paced environments an

The ideal candidate has experience in ITIL environments and strong skills in stakeholder engagement and communication.

This hybrid role requires strong ITIL-aligned governance skills and the ability to manage service performance and stakeholder engagement.

SOC Team Lead/Manager - ITIL/ISM/SIEM - New Role. Knowledge of ITIL or similar service management frameworks (practical application preferred over rigid adherence).

A global consultancy firm is seeking an ITIL Configuration Manager for NATO projects in Greater London. Candidates should have at least five years of relevant experience and an ITIL4 Foundation Certification.

The role involves leading the delivery of IT service management improvements across a complex multi-region IT estate, with a focus on ITIL process maturity and ServiceNow optimisation. The ideal candidate will have significant project management experience, strong stakeholder engagement skills, and

This role involves embedding ITIL-based practices, enhancing service management operations, and driving excellence through an offshore delivery model. The ideal candidate should have extensive experience in global IT service management, strong knowledge of ITIL frameworks, and exceptional stakeholde

ITIL certifications, such as ITIL Foundation and ITIL Practitioner, are highly desirable. Experience in implementing and managing ITIL practices in an organisation. Experience working within a service provider environment delivering ITIL-based solutions to customers.

Ideal candidates must have a strong background in capacity management, deep knowledge of ITIL practices, and the ability to manage service teams effectively.

Candidates must possess knowledge of ITIL and be able to establish operational models.

Drive a cycle of continual service improvement in line with ITIL’s guiding principles. IT Service Management roles, including designing and improving ITIL‑aligned processes across the service lifecycle. Proven track record of implementing ITIL frameworks in a medium or large organisation or via

The role requires strong expertise in Microsoft Active Directory and ITIL processes.

The ideal candidate must have strong experience in ITSM environments, be skilled in ServiceNow and have a solid understanding of ITIL processes.

Develop and deliver training across teams to ensure consistent adoption of best practices in line with the ITIL framework. ITIL Certification (Intermediate or higher preferred).

Candidates should have technical support experience and relevant certifications like ITIL Foundation. A leading IT consultancy in Greater London is seeking a Service Desk Analyst to provide first line support in an ITIL-aligned environment.

Candidates should have experience with ServiceNow or Jira, as well as ITIL certification.

A specialized recruitment agency seeks a Senior Consultant – ITSM Service Architecture Specialist to deliver ITIL4-based service management solutions to UK government clients. This home-based role involves up to 25% travel and requires extensive ITSM experience, ITIL4 expertise, and strong communi

A global technology solutions provider is seeking a Junior Azure Infrastructure Engineer to join their team in Greater London.In this role, you will maintain and enhance the stability of infrastructure on the Azure platform, engage with internal teams, and deliver support in a dynamic healthcare env

Ideal candidates will have a strong background in Windows, Active Directory, and ITIL standards.

The ideal candidate will have experience with the ServiceNow application, and the ITIL Framework, and will thrive in a dynamic environment.

A technology firm is looking for a Mainframe System Automation Engineer in Nottingham, UK.The ideal candidate will have over 5 years of experience in a complex mainframe environment and be responsible for providing expert automation support, managing tools, and developing Splunk dashboards.Key respo

The ideal candidate must have over 10 years of experience in IT Service Management, ITIL Intermediate certification, and knowledge of service management tools such as BMC Remedy and ServiceNow.

The role requires ITIL V3/V4 accreditation and strong managerial skills, with a focus on customer-centric service delivery.

The ideal candidate will have a proven track record in an ITIL aligned environment, effective communication skills, and familiarity with technical support tools.

Forge and nurture high-impact relationships with senior decision-makers for promoting ITIL products. Maintain and achieve maximum B2B market penetration of ITIL products, implementing a target-driven sales strategy. Awareness of ITIL is desirable but not an absolute must.

The role involves being the first point of contact for IT support queries, delivering excellent customer service, and working within the ITIL framework.

You will manage cross-functional technical teams, oversee service performance, and ensure adherence to ITIL principles.

A leading British-owned tech company in Greater London is seeking an experienced ITIL Specialist to enhance service delivery and efficiency. The role involves working with the Service team to advise on ITIL-based processes and managing service performance metrics. Ideal candidates should have ITIL c

A leading technology services provider in the City of London is looking for a professional to enhance their ITIL-based configuration management.

Own end-to-end incident, request, problem and change management aligned to ITIL best practice. Solid understanding of ITIL practices (Incident, Problem, Change Management).

A leading British-owned tech company in London is seeking an ITIL Process Advisor to enhance their service delivery. The successful candidate will collaborate with teams to develop ITIL-based processes, monitor service performance, and recommend improvements. Ideal applicants will possess ITIL certi

A leading entertainment company is looking for a Configuration Manager (CMDB) to ensure the accuracy and integrity of the Configuration Management Database.This role is essential for maintaining reliable configuration data to support IT Service Management processes.The successful candidate will cham

The ideal candidate will have strong ITIL understanding, experience in service delivery management, and the ability to analyze and report performance metrics.

This role requires strong expertise in data languages and experience with ITIL processes.

Ideal candidates will have a strong understanding of ITIL, experience with CMDB tools like ServiceNow, and excellent analytical skills.