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Junior compliance jobs in United Kingdom

  • Sous Chef - New Opening - Thai Cuisine
    Sous Chef - New Opening - Thai Cuisine
    15 hours ago
    £45000 yearly
    Full-time
    London

    JKS Restaurants and Plaza Khao Gaeng are seeking a Sous Chef to help lead the kitchen operations in a brand new opening in central London. The successful candidate will be have previous relevant experience and passion for Asian cuisine. This is a fantastic opportunity for an experienced Sous Chef looking for a new role in an award winning, critically acclaimed group. Plaza Khao Gaeng Khao gaeng broadly means ‘curry over rice’. Plaza Khao Gaeng is a Southern Thai restaurant, a celebration of the coast to jungle cuisine. It’s a kaleidoscope of curries thick with fresh coconut milk and aromatic curry pastes, fermented fish for depth, and searingly hot stir fries with cooling herbs alongside. Khao gaeng restaurants fill the space around them the more popular they become. Plaza is inspired by one such place that has taken over an old movie theatre in Bangkok. Curries set out in gleaming trays fill the entrance under the faded façade and up the stairs to the box office. This anytime comfort food provides pause in a place cool and quiet from the bustle of the street below. The Position As Sous Chef, you will be responsible for ensuring the delivery of consistent, high quality and innovative dishes throughout the operation. You will play a key role in menu development, working closely with the Head Chef; you will assist in managing the overall kitchen operation, including prep schedules, stock control, budgeting and maintenance, as well as the day to day management of the kitchen team. If you have the following, then we want to hear from you: • Previous experience as a Sous Chef or Junior Sous Chef in a high quality Restaurant;, • Strong awareness of trends and seasonality of produce;, • A highly creative approach to your work with excellent attention to detail;, • Proven ability to manage, train and motivate a Kitchen brigade;, • Experience scheduling and reviewing staff rotas;, • A working knowledge of health and safety, compliance and procedures; This is a very exciting opportunity not to be missed for a talented Sous Chef eager to join a restaurant group with ambitious plans. Benefits Dining & Hospitality • Lunch for 2 after probation, • Up to 50% off dining across JKS restaurants, • CODE App membership - Discount at some of the UK's best restaurants Health & Wellness • Discounted gym membership with up to 25% off at 4,000+ venues across the UK, • 24/7 Doctor & prescription services for peace of mind healthcare, • 8 free counselling sessions to support your mental wellbeing, • Employee Assistance Program providing confidential support when you need it, • Health, legal, money and debt support services available Entertainment • Up to 55% off cinema tickets, • Up to 25% off UK attractions (London Eye, Thorpe Park, SEA LIFE, and more), • Up to 15% cashback at 70+ major retailers across the UK Financial Support • Wagestream - stream a portion of your pay earlier when you need it, • Access to financial advice to help with your financial planning, • Company donations for your involvement with charities Special Occasions & Recognition • Wedding gift & newborn care package - celebrating your big occasions, • Staff parties & long service awards recognising your commitment, • Employee referral scheme - earn up to £600 per referral, • Additional holiday for every year with us (rising to 30 days)

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  • Sous Chef
    Sous Chef
    7 days ago
    £35000–£36250 yearly
    Full-time
    London

    🍽️ Sous Chef 📍 Location: Seven Sisters, N15 💷 £35,000 – £36,250 per annum 📆 Full-time | 45 hours per week 🌟 BENEFITS FOR YOU • 24/7 online private GP support — your wellbeing matters, • Free meals & soft drinks on every shift — because food is love, • Birthday gift vouchers, • Staff discounts when dining with friends & family (up to 3 guests), • Fun, inclusive team socials — karaoke, bowling, roller disco, and more, • A collaborative, values-driven culture where you can be yourself, • A rare chance to help shape an award-winning, fast-growing restaurant brand 🧑🏽‍🍳 YOUR ROLE As Sous Chef, you’ll play a vital role in supporting our Head Chef and leading the kitchen team day-to-day. You’ll set high standards, keep the kitchen running smoothly, and help create a positive, growth-focused culture. Your responsibilities will include: • Running service and leading the pass when required, • Supporting the Head Chef with kitchen compliance and stock management, • Training, motivating, and supporting junior team members, • Maintaining Food Safety & Health & Safety standards, • Managing wastage and contributing to COGS control, • Acting as a Chuku’s ambassador — bringing energy, passion, and culture into the kitchen 🧠 WHAT YOU'LL BRING • 3+ years’ chef experience, with at least 1 year in a supervisory role, • Confidence in running a section and stepping up to lead when needed, • Experience with supplier management and stock control (or willingness to learn), • Strong organisational skills and calm communication under pressure, • A team-player mindset — lifting up those around you, • A genuine love of food and people No need to know Nigerian or West African cuisine — just come hungry to learn. We’ll teach you the flavours; you bring the passion. 🎉 WHO WE ARE Chuku’s is about culture, community, and cuisine. What started 10 years ago as a brother-and-sister pop-up with a dream to share the spirit of Lagos in London has grown into a flagship restaurant in Tottenham — full of colour, energy, and afrobeats, serving vibrant Nigerian dishes made for sharing. With big ambitions and a second site on the horizon, now’s the perfect time to join a team that believes in new possibilities — building something bold, joyful, and lasting. Every dish is a conversation. Every guest is family. Every team member matters. We support each other, value everyone, and make real connections — through our food, with each other, and the world around us.

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  • Kitchen Manager
    Kitchen Manager
    8 days ago
    £32500 yearly
    Full-time
    Chalk Farm, London

    Kitchen Manager – All-Day Diner in Chalk Farm 📍 Location: Chalk Farm, London 👨‍🍳 Full-time, Permanent 💷 Salary: Up to £32,500 per year (DOE) + TRONC Lead the Kitchen. Set the Standard. Make Every Service Count. We’re on the hunt for a hands-on Kitchen Manager to take charge of our lively all-day diner — serving everything from hearty breakfasts to slow-smoked BBQ dinners. This role is ideal for someone who thrives on variety. Some days will be fast-paced and buzzing, others calm and steady — and you’ll know how to manage both with confidence. Whether you’re leading a team through a packed dinner service or running the kitchen solo during quieter shifts, you’ll keep standards high and the food exceptional. What You’ll Do • Own the kitchen — from breakfast to dinner service, • Lead and inspire your team, training and developing talent, • Manage rotas, stock, ordering, and supplier relationships, • Keep GP on track, control costs, and reduce waste, • Deliver consistent quality and presentation every time, • Stay adaptable — confidently covering all kitchen roles when needed What We’re Looking For • Experience as a Kitchen Manager, Sous Chef, or an ambitious Junior Sous Chef ready to step up, • Calm under pressure, organised, and proactive, • Strong leadership and communication skills, • Passion for great food and guest satisfaction, • Solid knowledge of food safety and compliance What’s In It For You • Up to £32,500 per year + TRONC, • Free meals on duty & generous staff discounts, • Career development and progression opportunities Employee perks: • Discounts on travel, leisure, and shopping, • 24/7 online GP and mental health support, • Fitness discounts and nutrition advice Ready to lead a kitchen where no two days are the same? Apply now and make your mark with us.

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  • Senior Chef de Partie
    Senior Chef de Partie
    11 days ago
    £37000 yearly
    Full-time
    London

    We are an awarding winning group of independent venues in London. We are big on creating individual sites with unique experiences, we believe in local and we believe in becoming ever more sustainable. We are looking for a passionate & talented Senior Chef De Partie to join our team at our flagship venue in Kings Cross. The ideal candidate will be pushing to be a Jr Sous Chef within 6 months. You will work closely with our Head Chef to drive the site forward in terms of food quality, compliance & productivity. We have our sights set high having gained Rosettes in our sister sites and would like to further develop our first floor private dining spaces. We hope it goes without saying that everyone working in hospitality is hardworking, outgoing, punctual… all the obvious traits. But for us we are looking for individuals who are PASSIONATE about our guest’s happiness and enjoyment; CURIOUS to always learn more and create something new; plus, FANATICAL about what we do, sustainable, British ingredients, recipes, and drinks. We aren’t looking for someone to fit a mold, we want individuals bursting with character but who can also work in what is a brilliant team who always have each other’s backs. If you're looking for a long-lasting career in hospitality and want to join a team that values your growth, development, and happiness, then we want to hear from you. Chef requirements The successful candidate will be experienced in classic cooking, passionate about British food & committed to training the junior members of the team. Creativity & attention to detail is a must. Benefits: • 50% discount on food in work & for you plus 3 guests visit ‘off duty’., • Generous & fair tronc scheme, 100% goes to team., • Real career opportunities, with the ability to own shares or run own business., • Open proactive training including wines, food & cocktails., • A sustainably minded business with ethics, • Staff events & incentives, • £300 team referral bonus, • Well-being and support partnership with LT Charity, • Nest Pension scheme, • Real autonomy to make decisions and be involved in creative process., • Real progression and financial incentives as you progress., • Bar to Boardroom is a reality., • Staff share / ownership options., • External training and recognised qualifications

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  • Sous Chef
    Sous Chef
    19 days ago
    £14–£16 hourly
    Full-time
    London

    Sous Chef – Dinner hours 16:00-23:00 Full-time position: 5–6 days per week, weekend work required. We’re looking for a talented and motivated Sous Chef to join our team in a vibrant, high-energy restaurant known for its exceptional brunch offerings. This is a fantastic opportunity for a passionate chef who thrives in a fast-paced environment and is ready to take the next step in their culinary career. Key Responsibilities • Support the Head Chef in all aspects of kitchen management and food preparation., • Lead the kitchen team during service, ensuring consistent quality, presentation, and timing of all dishes., • Assist in developing and refining seasonal brunch menus with creativity and attention to detail., • Oversee stock control, ordering, and inventory management to maintain efficiency and minimise waste., • Ensure full compliance with food safety, hygiene, and health regulations., • Help train, motivate, and mentor junior kitchen staff to maintain a positive and productive team environment., • Step in for the Head Chef when required, maintaining smooth kitchen operations. Requirements • Proven experience as a Sous Chef, • Strong culinary skills with a solid understanding of modern brunch dishes and techniques., • Excellent leadership and communication abilities with a hands-on approach., • Strong organisational and time-management skills, with the ability to multitask under pressure., • Thorough understanding of food safety standards and best kitchen practices., • A creative mindset and genuine passion for delivering high-quality food and memorable dining experiences. Experience (Required) • Culinary: 2 years, • Cooking: 2 years, • Food safety: 2 years, • Food preparation: 2 years, • Organisational skills: 2 years

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  • Business Development Executive
    Business Development Executive
    20 days ago
    £50000 yearly
    Full-time
    London

    Company Overview: Apex UK Consulting is a London-based corporate service provider offering a comprehensive range of business solutions, including branding, marketing, customer support, and new business development services. The firm works closely with clients across various industries, including financial services, to help them expand their business presence and market reach. Role Overview: Apex UK Consulting provides business development services for selected clients in the payment and fintech sectors. This position will be employed by Apex UK Consulting but will be dedicated to supporting one of its key clients — a regulated Electronic Money Institution (EMI) offering corporate payment accounts, international transfers, and currency exchange services. Apex UK Consulting is seeking an experienced Senior business development with a strong background in the payment industry, including business accounts, remittance, and international transfers. The successful candidate will leverage existing networks and industry expertise to generate new business opportunities, identify potential corporate clients to open payment accounts, and expand the EMI client’s market reach across key sectors such as E-commerce, investment, education, property, and payment service providers. Key Responsibilities: -⁠ ⁠Lead business development initiatives for the EMI client focused on corporate payment accounts and FX services with a support of junior analyst. -⁠ ⁠Identify and onboard new corporate clients requiring international transfers, multi-currency accounts, or cross-border payment solutions. -⁠ ⁠Utilise existing relationships and networks within the payment, E-commerce, and financial services industries to drive client acquisition. -⁠ ⁠Develop and execute strategies to attract and retain clients from payment service providers, ensuring compliance with regulatory standards. -⁠ ⁠Collaborate with the client’s compliance, product, and marketing teams to ensure smooth onboarding and effective delivery of services. -⁠ ⁠Provide market insights, competitor analysis, and client feedback to support continuous product improvement. Requirements: -⁠ ⁠Minimum 5 years’ experience in business development within the payment, fintech, or banking industry. -⁠ ⁠Proven track record in acquiring clients for corporate payment accounts, international transfers, or remittance services. -⁠ ⁠Established network and client relationships within relevant sectors, particularly E-commerce, and financial services. -⁠ ⁠Familiarity with cross-border payments, FX, and KYC/AML compliance processes. -⁠ ⁠Excellent interpersonal, negotiation, and relationship management skills. -⁠ ⁠Self-motivated, results-driven, and capable of working independently. -⁠ ⁠Relevant industry experience and networks. What’s Offered: -⁠ ⁠Competitive salary with performance-based incentives. -⁠ ⁠Hybrid working model. -⁠ ⁠Opportunity to play a key role in growing a regulated fintech business. -⁠ ⁠Collaborative, innovative, and entrepreneurial working environment.

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  • Chef de Partie
    Chef de Partie
    21 days ago
    £30000–£33000 yearly
    Full-time
    London

    We are seeking a dedicated and skilled Chef de Partie to join our culinary team. If you have a passion for food and are committed to delivering exceptional dining experiences, this could be the perfect role for you. As a Chef de Partie, you will: • Assist the Sous Chef and Head Chef with daily kitchen operations., • Ensure all food production meets high-quality standards and adheres to food safety regulations., • Participate in menu planning and development, contributing creative ideas for dishes., • Maintain cleanliness and organization of the kitchen, ensuring compliance with health and safety standards., • Collaborate with team members to ensure efficient service during busy periods., • Monitor inventory levels and assist with ordering supplies as needed., • Handle any customer inquiries or complaints related to food service. Skills and Experience Required: • Proven supervising experience within a kitchen environment., • Strong background in food production and preparation techniques., • Proficient cooking skills with a solid understanding of various cuisines., • Extensive kitchen experience, preferably in a fast-paced restaurant setting., • Culinary experience with a focus on creativity and presentation., • Knowledge of hospitality principles and customer service excellence., • Familiarity with food safety regulations and best practices in hygiene., • Previous restaurant experience is highly desirable, particularly in high-volume establishments., • Ability to serve as a role model for junior staff, fostering a positive work environment. Join us as we strive to create memorable dining experiences through exceptional culinary offerings! This is a full-time position, but part-time opportunities are also available. Enjoy the benefit of employee discounts while working in-person at our exciting new location.

    Immediate start!
    No experience
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  • Sous Chef
    Sous Chef
    28 days ago
    £40000–£42000 yearly
    Full-time
    London

    The Sous Chef will work alongside the line chefs to ensure every dish is prepared to our high standards. The role is a leadership role but still requires you to be hands-on – perfect for someone who still loves cooking but wants to perfect their leadership skills. With such a large kitchen team, you are able to focus on each aspect of the role, so that when you are on section with the team you are focused on food quality and training and when you are on Pass you are fully focused on leading the team through a great service. Responsibilities: Ensuring correct prep levels by our dedicated prep team. Ensuring deliveries and stock are put away correctly by the Goods Receiver. Daily due diligence. Junior staff wellbeing. Checking cleaning rotas are completed Ensure compliance with health and safety regulations hygiene standards. Train and mentor kitchen staff to maintain consistency and excellence in execution. Assist with performance management of kitchen personnel. Support the Head Chef and Senior Sous Chef in maintaining a positive work environment. Requirements: Previous experience as a Sous Chef in a busy kitchen environment. Strong culinary skills and a passion for quality and creativity. Leadership abilities with excellent communication and interpersonal skills. Ability to thrive in a fast-paced, high-pressure environment. Experience in working with a large kitchen team. Knowledge of kitchen equipment, food safety practices, and culinary techniques. A knowledge of GP and stock control. Ability to organise and direct many checks at once. Benefits & rewards: Competitive Industry pay (based on salary & Tronc). Additionally, all managers receive an element of variable tronc. Extra holiday allowance for length of service, up to 5 extra days after 5 years. 50% staff discount for you and up to 3 friends when you dine in our restaurants. Celebrate career anniversaries, with a gift voucher to dine in our restaurants. Career Development and Training, including Apprenticeships. You can take your Birthday as a day off - Guaranteed! Access to discounts on 100s of retailers, health, entertainment, travel & more. Join our kitchen team as Sous Chef and be a part of delivering exceptional dining experiences!

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  • Commis Chef
    Commis Chef
    1 month ago
    £13.5–£15 hourly
    Full-time
    London

    Overview We are seeking a talented and passionate Commie Chef to join our dynamic kitchen team. The ideal candidate will play a crucial role in managing kitchen operations, ensuring the highest standards of food quality and safety. This position is perfect for an individual who thrives in a fast-paced environment and is eager to contribute to a collaborative culinary team. Duties Ensure compliance with food safety regulations and maintain high standards of hygiene. Oversee food production processes, ensuring consistency and quality in every dish. Collaborate with team members to create innovative dishes that delight our guests. Experience Proven experience as a commie chef within a restaurant /cafe environment is essential. In-depth knowledge of food safety practices and regulations. Experience in food preparation techniques and kitchen operation. Excellent communication skills, both verbal and written, to liaise effectively with team members. A passion for culinary arts and a desire to help create memorable dining experiences. If you are ready to take your culinary career to the next level as a Sous Chef, we would love to hear from you! Job Types: Full-time, Permanent Additional pay: Performance bonus Tips Benefits: Company pension Discounted or free food Employee discount Schedule: Day shift Monday to Sunday Overtime Weekend availability Work Location: In person Reference ID: punctual & reliable , attention to detail, presentable, ability to multitask and perform well under pressure, able to adapt quickly, honest and hardworking

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  • Commis Chef
    Commis Chef
    1 month ago
    Full-time
    London

    Purpose of role To be in charge of the day-to-day kitchen operation of the gorgonzola bar. The role reports to the Restaurant Manager and General Manager Nature of role This role requires a great attitude in working behind a counter in front of the guest Able to showcase the greatness of prime products to the guests Capable of working solo, managing the small preparation and the service, for a 15 seats cheese and wine bar It is currently Monday to Friday role, dinner only, around 45 h (subject to change at GM discretion) Duties & responsibilities Deliver consistently high-quality food, presented to a high standard, that expresses the values of Tosi Ensure consistency in portion size, taste, and presentation every time. Manage portion control and wastage to achieve margin targets as set by management. Be able to work in a small space, in front of the guests. Be able to work clean and tidy, to make sure that you minimize the hassle of small spaces. Manage kitchen processes so that food is delivered to the table in a timely manner as required by the front of house. Work closely with Managers to ensure smooth cooperation between the departments. Maintain high standards of cleanliness and food standards in the kitchen in order to achieve 5/5 food standards ratings. Ensure all required compliance forms are filled out correctly and in a timely manner. Manage kitchen processes to minimise wastage Complete stocktakes as required. Manage stock levels to avoid over-ordering. Maintain kitchen equipment to a high standard, carrying out regular cleaning as required. PERSON SPECIFICATION Experience Minimum one year of experience in charge of a section Minimum one year with an open kitchen and be able to have direct contact with guests – useful but not essential Skills & interests Proven skills in food presentation and flavor pairings Fluent in English; spoken Italian is useful but not essential. Proven abilities in the areas set out in the job description. Wine knowledge is useful but not essential. Character An easy-going personality that fits with our relaxed and informal management style.

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  • Head Chef
    Head Chef
    2 months ago
    £16–£17.5 hourly
    Part-time
    London

    Chef We are looking for a skilled and passionate Chef to join our dynamic team at The Black Kitchen on a part-timebasis in London. The ideal candidate will have a flair for creating delicious dishes, ensuring high-quality standards, and working efficiently in a fast-paced kitchen environment. This position is perfect for someone who is creative, detail-oriented, and committed to delivering an exceptional dining experience. About Us At The Black Kitchen, we are all about bold flavours, community vibes, and creating unforgettable dining experiences. Inspired by our rich culinary heritage, we bring a modern twist to traditional dishes, serving up soulful, flavourful food that keeps our customers coming back for more. Renowned for our super friendly and accommodating service, we would like anyone who comes on board to be aligned with this! Key Responsibilities 1. Food Preparation and Cooking - Prepare and cook a variety of dishes to the highest standards, following recipes and presentation guidelines., 2. Menu Development - Collaborate with the team to develop exciting new dishes and seasonal menus that align with the restaurant’s concept., 3. Quality Control - Ensure that all dishes are prepared to the correct specifications and meet the company’s quality standards., 4. Kitchen Organisation - Maintain a clean, organised, and efficient kitchen workspace, ensuring all tools and ingredients are ready for use., 5. Health and Safety Compliance - Adhere to all food safety and hygiene regulations, maintaining a safe working environment., 6. Stock Management - Monitor inventory levels, assist in ordering supplies, and minimise waste by implementing efficient storage practices. • Proven experience as a chef or in a similar role within a professional kitchen (2 years minimum), • Strong knowledge of cooking techniques, food preparation, and kitchen safety practices., • Creativity and a passion for developing innovative dishes., • Excellent organisational and time-management skills., • Ability to work under pressure in a fast-paced environment., • Strong communication and leadership abilities., • Physical stamina to handle the demands of the job, including standing for long periods and handling hot or heavy items. Qualifications • Level 2 Food Hygiene Certificate is required; additional culinary qualifications are highly desirable. What We Offer • Competitive wage, • Half-paid day off on your birthday!, • Opportunities for growth within the company, • A supportive and friendly team environment, • Employee meals and discounts (20%) Other • Flexibility to work evenings, weekends, and holidays as needed If you have a love for the culinary world and are ready to step into a leadership role in a lively, customer-focused environment, we would love to hear from you!

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  • Accountant
    Accountant
    2 months ago
    £33000–£35000 yearly
    Full-time
    London

    Job Title: Experienced Accountant Job Summary: We're seeking a highly skilled and experienced accountant to join our team. As an experienced accountant, you'll play a key role in providing high-quality accounting services to our clients. You'll work closely with our team to deliver exceptional client service, ensuring accuracy, efficiency, and compliance with regulatory requirements. Key Responsibilities: 1. Client Service: Provide technical accounting support to clients, including financial statement preparation,and tax services., 2. Financial Statement Preparation: Prepare accurate and timely financial statements, including balance sheets, profit and loss accounts, and other financial reports., 3. Tax Services: Provide tax advice and services to clients, including tax planning, compliance, and VAT services., 4. Client Relationship Management: Build and maintain strong relationships with clients, understanding their needs and providing tailored solutions., 5. Technical Accounting: Stay up-to-date with changes in accounting standards, regulatory requirements, and industry developments., 6. Team Collaboration: Work closely with colleagues to deliver high-quality client service, share knowledge, and support team objectives., 7. Quality Control: Ensure that all work meets the firm's quality standards, and participate in quality control reviews., 8. Requirements:, 9. Experience: At least 3 years of experience working in an accounting firm, with a strong track record of delivering high-quality client service., 10. Education: A UK degree in accounting or a related field, with a sound understanding of finance and accounting fundamentals., 11. Technical Knowledge: Strong understanding of accounting standards, regulatory requirements, and industry developments., 12. Communication Skills: Excellent communication and interpersonal skills, with the ability to work effectively with clients and colleagues., 13. Analytical Skills: Strong analytical and problem-solving skills, with the ability to interpret financial data and provide insightful advice., 14. Desirable Skills:, 15. Industry Specialization: Experience working in a specific industry, such as construction, healthcare, or financial services., 16. Software Skills: Proficiency in accounting software, such as Xero, QuickBooks, Sage, moneysoft and VT Transactions, 17. Leadership Skills: Experience in leading teams or mentoring junior staff members., 18. If you're a motivated and experienced accountant looking for a new challenge, we'd love to hear from you!

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  • Business Development Manager
    Business Development Manager
    2 months ago
    £55200 yearly
    Full-time
    Ilford

    The appointment of a Business Development Manager is central to Clove Mart Global Ltd’s strategy to consolidate its current retail success and expand into wholesale and online markets. Operating from Ilford Lane, one of East London’s busiest commercial corridors, the company handles a diverse product range including household consumables, storage solutions, electronic accessories, and lifestyle products. With consistent trading activity confirmed by our bank records and ledgers, the business requires a dedicated professional to manage sales strategies, drive customer acquisition, oversee marketing campaigns, and ensure compliance with trading standards. The Business Development Manager will enable the company to respond to increasing consumer demand, improve customer engagement, and optimise both retail and wholesale operations. This role is therefore integral to sustaining growth, maintaining competitiveness in a fast-paced retail environment, and ensuring the long-term stability and profitability of the business. 3) Duties and responsibilities: The Business Development Manager will play a pivotal role in shaping and implementing the company’s growth strategy. Working closely with senior management, the post-holder will: 4. Skills, Experience, and Qualifications Required 1. Minimum Graduate level education or equivalent (RQF Level 6)., 2. Good command of spoken and written English., 3. At least 2 years of experience in a similar role., 4. Strong attention to detail and commitment to quality.

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  • Senior Customer Service Advisor
    Senior Customer Service Advisor
    2 months ago
    £50000–£60000 yearly
    Full-time
    London

    As a Senior Customer Support Specialist, you will play a key role in ensuring an exceptional support experience for our clients, candidates, and internal teams. Operating remotely, you will manage complex inquiries, mentor junior support staff, and contribute to the continuous improvement of our customer service processes. This role demands strong problem-solving skills, a proactive mindset, and a deep commitment to service excellence. Key Responsibilities: -Serve as the primary escalation point for complex or high-priority support inquiries -Provide timely, professional, and solutions-oriented support across email, phone, and chat -Monitor and ensure SLA compliance and customer satisfaction targets are met -Collaborate with cross-functional teams to resolve client and candidate issues -Support onboarding and training of new support specialists -Identify trends in customer feedback and recommend process improvements -Maintain up-to-date knowledge of internal systems, processes, and recruitment operations Requirements: -3+ years of experience in a customer support or client services role, ideally in a recruitment or professional services environment -Excellent written and verbal communication skills -Strong interpersonal and problem-solving abilities -Self-motivated with the ability to work independently in a remote setting -Experience with CRM and support tools (e.g., Salesforce, Zendesk) is an advantage -High level of professionalism, empathy, and attention to detail What We Offer: -Fully remote work flexibility -Competitive salary and benefits package -Opportunities for professional development and career growth -A supportive, collaborative global team culture -Tools and resources to succeed in a virtual work environment

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