Job Title: General Manager Position Overview The General Manager (GM) is responsible for overseeing the daily operations and long-term strategic direction of the organization (or business unit), ensuring profitability, operational efficiency, and high levels of customer and employee satisfaction. The GM reports to the CEO or Executive Board and leads cross-functional teams to achieve company objectives, drive revenue growth, manage budgets, and uphold brand standards. Key Responsibilities 1. Strategic Leadership • Develop and execute the company’s strategic plans and annual goals., • Identify new market opportunities and recommend business development initiatives., • Monitor industry trends and competitive landscape to maintain market positioning. 2. Financial Management • Prepare, manage, and oversee annual budgets, forecasts, and financial reports., • Analyze P&L statements, balance sheets, and cash flow to ensure financial health., • Implement cost-control measures and optimize resource allocation. 3. Operations & Performance • Oversee day-to-day operations across departments (e.g., Sales, Marketing, Operations, HR, Finance)., • Establish performance metrics (KPIs) and monitor progress toward operational targets., • Streamline processes and implement best practices to increase efficiency. 4. Team Leadership & Development • Recruit, mentor, and retain high-performing managers and staff., • Conduct performance reviews, set development plans, and foster a culture of continuous improvement., • Promote teamwork, collaboration, and open communication throughout the organization. 5. Sales & Marketing Oversight • Collaborate with marketing to develop promotional strategies, brand positioning, and pricing models., • Set sales targets, track sales performance, and coach the sales team to achieve revenue goals., • Cultivate relationships with key clients, vendors, and partners. 6. Customer Experience & Quality Assurance • Ensure customer satisfaction through high service standards and swift issue resolution., • Implement quality assurance and compliance programs., • Solicit and act on customer feedback to drive service improvements. 7. Compliance & Risk Management • Ensure compliance with all relevant laws, regulations, and industry standards., • Identify operational risks and develop mitigation strategies., • Maintain health, safety, and environmental protocols. Qualifications & Skills • Education: Bachelor’s degree in Business Administration, Management, Finance, or related field. MBA or advanced degree preferred., • Experience: 7+ years of progressive leadership experience, including 3+ years in a senior management or GM role., • Financial Acumen: Proven track record in budgeting, forecasting, and P&L management., • Leadership: Strong people-management skills with the ability to build, coach, and motivate teams., • Strategic Thinking: Ability to translate vision into actionable plans and measurable outcomes., • Communication: Excellent verbal and written communication, negotiation, and presentation skills., • Analytical Skills: Proficient in data analysis and performance/operation metrics., • Adaptability: Comfortable working in fast-paced, changing environments., • Technical Proficiency: Familiarity with ERP, CRM, and business-intelligence tools. Working Conditions • Location: [Insert location or “Multiple locations”], • Travel: Up to X% domestic/international travel may be required., • Working Hours: Full-time; may require evenings or weekends during peak periods. Why Join Us? • Competitive salary and performance-based bonus structure., • Comprehensive benefits package (health, dental, vision, retirement)., • Professional development and continuing-education opportunities., • Collaborative, mission-driven culture committed to innovation. We are an equal-opportunity employer and welcome candidates from all backgrounds to apply.
The Shop Manager will be responsible for the day-to-day operation and overall management of the Tops Pizza takeaway branch located in Walton. This role requires strong leadership, operational oversight, and excellent customer service skills to ensure smooth running of the store, staff performance, product quality, and customer satisfaction. Key Responsibilities: Operational Management: Oversee the daily operations of the takeaway shop, ensuring timely and accurate food preparation and delivery. Manage stock levels, order supplies, and ensure proper inventory control to avoid shortages or wastage. Ensure cleanliness, hygiene, and safety standards are consistently maintained in accordance with food safety regulations. Handle any on-site issues with equipment, supplies, or service, escalating as required. Staff Management: Recruit, train, supervise, and schedule staff including kitchen crew, delivery drivers, and front-of-house employees. Provide leadership, motivation, and support to the team to maintain high morale and productivity. Monitor staff performance and implement disciplinary measures or performance improvement plans where necessary. Maintain compliance with employment laws, including health and safety, working hours, and pay requirements. Customer Service: Ensure exceptional customer service is delivered consistently across all interactions – in-store, phone, and online. Address customer complaints and feedback professionally and promptly to resolve any issues and maintain customer loyalty. Monitor delivery times and service efficiency to meet or exceed customer expectations. Financial Management: Oversee cash handling procedures and ensure accurate daily reconciliation of sales and expenditures. Assist in budgeting, cost control, and achieving sales targets. Implement promotional strategies to boost sales and improve customer reach. Compliance and Reporting: Ensure compliance with all food hygiene, safety, and licensing regulations. Maintain required documentation including health & safety logs, food temperature records, and delivery logs. Provide regular reports on staff performance, sales trends, and operational challenges to senior management.
Bar Lounge Manager Location: Holiday Inn London Kensington High Street, W8 5SP, London Reporting To: Food & Beverage Manager Overview: Holiday Inn London – Kensington High Street, one of Europe's largest Holiday Inns, is seeking a dynamic and experienced Bar Lounge Manager to join our team. This role is pivotal in overseeing the operations of our lobby lounge bar and in-house Starbucks Cafe, ensuring exceptional hospitality experiences for our guests. Responsibilities: Manage daily operations of the lobby lounge bar and in-house Starbucks Cafe, including staffing, inventory management, and quality control. Lead team members to deliver outstanding customer service and memorable guest experiences. Foster a culture of teamwork and collaboration among baristas, bartenders, and serving staff. Implement and maintain high standards of service, cleanliness, and safety in both bar and cafe areas. Develop and execute innovative beverage and food offerings that align with brand standards and guest preferences. Ensure compliance with licensing laws, regulations, and safe serving practices. Handle guest inquiries, concerns, and complaints promptly and professionally. Work closely with the Food & Beverage Manager to achieve financial goals and maintain cost control. Recruit, train, and develop team members to enhance their skills and career progression. Collaborate with the marketing team to promote bar and cafe offerings and drive revenue. Requirements: Previous experience in a similar role, preferably in a high-end hotel or independent cocktail bar/brasserie setting. Exceptional customer service skills with the ability to resolve issues diplomatically. Strong leadership qualities with a magnetic personality that inspires the team. Knowledge of licensing laws, regulations, and safe serving practices. Flexibility to work nights, weekends, and holidays as required. Excellent communication and organizational skills. High level of integrity and accountability. Benefits: Competitive salary plus benefits and Tronc. Opportunities for career development within a commercial and ambitious brand.
Company Description Ackroyd Legal is an internationally recognised law firm founded in 2016. With offices throughout London, the UK, and major cities around the world, Ackroyd Legal focuses on experience, expertise, and insight. The firm hosts a team of over 180 specialty solicitors dedicated to individual, business, and corporate legal matters. Ackroyd Legal prides itself on maintaining a client-first mindset, providing comprehensive support no matter the decision or situation. Role Description This is a full-time on-site role for a Client Services Associate located in London. The Client Services Associate will be responsible for managing client inquiries, providing customer support, and maintaining effective communication with clients. The role involves addressing customer service needs and assisting with finance-related tasks. The candidate will collaborate closely with other team members to ensure a high level of client satisfaction. Qualifications Client Services and Customer Support skills Excellent Communication and Customer Service skills Ability to work independently and collaboratively Strong problem-solving skills and detail-oriented Experience in a legal or professional services environment is a plus
Position- Bartender Salary £13.50 per hour job Location - Camden Market Full time flexible position. We currently looking for experienced bartender who can speak Italian, French or Spanish. Minimum 1 year bartending experience required. The ideal candidate will have a passion for mixology, a strong knowledge of alcoholic and non-alcoholic beverages, and a commitment to delivering excellent customer service. As a Bartender, you will be responsible for preparing and serving drinks, engaging with guests, and maintaining a clean and welcoming bar environment. Key Responsibilities: - Prepare and serve a variety of alcoholic and non-alcoholic beverages in a timely and efficient manner. - Take beverage orders from customers or wait staff and serve drinks as requested. - Engage with guests in a friendly and professional manner, creating a positive and enjoyable experience. - Maintain cleanliness and organization of the bar area, including tools, glasses, and equipment. - Monitor customer behavior and alcohol consumption to ensure a safe environment. - Check identification to verify legal drinking age. - Handle cash, credit card transactions, and operate the point-of-sale (POS) system accurately. - Restock bar inventory and supplies as needed. - Follow all safety, sanitation, and alcohol service laws and company policies. Qualifications: - Proven experience as a bartender in a bar, restaurant, or hospitality setting. - Strong knowledge of drink recipes, techniques, and bar equipment. - Excellent interpersonal and communication skills. - Ability to multitask and work efficiently in a fast-paced environment. - Basic math and cash-handling skills. - Must meet local legal age requirements for serving alcohol. - Certification in responsible alcohol service (e.g., TIPS or ServeSafe) preferred. Work Conditions: - Must be able to stand for extended periods. - May be required to work evenings, weekends, and holidays.
Commis Chef - COLD Section Big Mamma is a French Italian restaurant group founded by Victor Lugger and Tigrane Seydoux. Over the past 8 years, we have opened the doors to 27 restaurants in Europe (France, Monaco, England, Spain, Germany, Belgium and Italy). Our mission? To share with our customers 100% homemade authentic Italian dishes in beautifully designed spaces, with big smiles! Join our amazing team as our Commis Chef in Cold Section! YOUR MISSION: You will be part of a BIG MAMMA kitchen team! You will be overseeing the Cold section to prepare our authentic Italian dishes from scratch. You will follow our recipes and directions from the kitchen management team. You will respect health & safety standards and maintain cleanliness and organisation in the kitchen. You will spread magic and make our customers live the best moment of their day! You will embody Big Mamma values: have a warm, smiling, professional attitude towards the customers, help your colleagues during service and demonstrate a "problem solver" attitude. YOUR SKILLS: Big Smile and passion for Italian food! Great energy, proactive attitude and team spirit Excellent teamwork, leadership and communication skills Previous experience or training as a Commis Chef Flexible availability, including weekends and evenings OUR OFFER: Permanent, full-time position 5 days working week with 2 consecutive days off Tasty staff food served family style 15% Employee discount in all of our restaurants £500 referral bonus when you refer a friend Employee of the Month award Open Up - free, confidential mental health and wellness support Wagestream: Financial Well-Being platform that allows you to access your wages between paydays Regular training & growth opportunities Mobility across all of our venues in the UK and Europe Ti aspettiamo! BIG MAMMA is an equal opportunity employer. Qualified applicants will be considered for employment without regard to sex, gender identity, sexual orientation, colour, religion, national origin, disability, age or any other characteristic protected by law. #JoinBigMamma
Job Title: Restaurant Manager (New Opening) Location: Lauretta’s Pizzeria, 93 Columbia Road, E2 7RG Type: Full-Time (45 Hours per week) Pay: £17-£19 Inc tronc Depending on experience Start Date: 25th June Reports to: Owners Job Summary: We are opening an exciting new restaurant and are looking for an experienced and hands-on Restaurant Manager to lead the setup and day-to-day running of the business. This is a unique opportunity to play a pivotal role in building a restaurant from the ground up — shaping the team, operations, and service culture from the very beginning. The ideal candidate will be organized, proactive, and confident managing all aspects of a food and beverage operation. Strong knowledge of ordering, stock control, and rota planning is essential, and barista skills are a big plus — we’d love someone who can train and lead the team on coffee service. Key Responsibilities: Pre-Opening: Assist with setup of operational procedures, supplier sourcing, and opening plans Help recruit, train, and onboard the opening team Operations Management: Oversee smooth day-to-day running of the front of house and kitchen Ensure compliance with health, safety, food hygiene, and licensing laws Manage stock levels, place orders, and handle deliveries and inventory checks Write and manage staff rotas to ensure efficient and cost-effective coverage Customer Service: Create a warm, welcoming atmosphere for guests from day one Lead by example on the floor, maintaining high service standards Resolve customer issues quickly and professionally Team Leadership: Train, motivate, and supervise front-of-house staff Provide barista training and uphold quality coffee standards (if applicable) Conduct regular performance check-ins and help staff grow in their roles Financial Management: Track and manage budgets, margins, and sales targets Monitor and control labour, food, and beverage costs Prepare reports and suggest improvements to boost profitability Requirements: Experience as a Restaurant Manager or Supervisor (ideally in a new opening) Strong knowledge of ordering systems, stock-taking, and rota creation Excellent leadership, organization, and communication skills Confidence training and leading a team from the start Well rounded knowledge of wine and bar service Flexibility to work evenings, weekends, and holidays as needed Familiarity with EPOS and scheduling systems Preferred: Barista experience with the ability to train others in espresso and milk techniques Experience with opening a restaurant or café Food hygiene or health & safety certification Passion for hospitality and team development This is a fantastic opportunity to shape something from scratch and be a key part of a new concept’s success. If you’re a hands-on leader with strong systems knowledge and a love for great pizza, service, and coffee — we’d love to hear from you.
Are you an enthusiastic individual with basic administration experience in a law firm? We are looking for a Legal Assistant / Office Assistant to join their supportive and dynamic team. Salary: Basic + Commission Location: Barking Key Responsibilities: • Assist with diary management, including the setup of meetings and conference calls, often coordinating with reception., • Preparing client engagement letters., • Support with correspondence, preparation of legal documents, and client communications., • Help with billing, time recording, and general administrative duties. What We Offer: • A supportive and collaborative work environment., • A balanced workload spread across the team to ensure manageable and rewarding work., • Opportunity to develop skills and grow with a top-tier project. Requirements: • Basic administration experience in a law firm., • Excellent organisational and communication skills., • Proficiency in Microsoft Office Suite., • Strong attention to detail and a willingness to learn. If you are a motivated individual seeking to start or further your career as a Legal Assistant / Office Assistant in a top-tier project, we would love to hear from you!
Job description Morgan Hill Solicitors is a leading law firm renowned for delivering exceptional legal services to a diverse range of clients. As part of our continued growth strategy, we are seeking an ambitious and results-driven Business Development Executive to join our team. This is an exciting opportunity to play a pivotal role in shaping our business development initiatives and expanding our client base across new and existing markets. Key Responsibilities Develop and implement effective business development strategies to attract and retain clients in diverse markets. Conduct detailed market research and analysis to identify emerging opportunities, client needs and competitive trends. Collaborate with senior management to align business methods, service offerings and client engagement strategies with organisational objectives. Advise on adjustments to service design, pricing, packaging and promotional activities to enhance market competitiveness. Lead digital marketing initiatives, including the use of social media, content marketing and online campaigns to promote the firm’s brand and services. Liaise with advertising teams to communicate client requirements, monitor campaign progress and recommend refinements to maximise impact. Build and maintain strong relationships with potential and existing clients, ensuring a high level of satisfaction and engagement. Required Skills and Experience 10 years’ experience in a relevant business development or marketing role. Middle East experience preferred but not essential. Good level of English, both written and spoken. Strong interpersonal and communication skills. Ability to work independently and as part of a team. Proven track record in achieving growth targets. Job Types: Full-time, Permanent, Fixed term contract Contract length: 60 months Pay: £38,700.00 per year Benefits: Company pension Flexitime Sick pay UK visa sponsorship Work from home Flexible language requirement: English not required Schedule: Monday to Friday
Big Mamma is a French Italian restaurant group founded by Victor Lugger and Tigrane Seydoux. Over the past 8 years, we have opened the doors to 27 restaurants in Europe (France, Monaco, England, Spain, Germany, Belgium and Italy). Our mission? To share with our customers 100% homemade authentic Italian dishes in beautifully designed spaces, with big smiles! Join our amazing team as our Chef De Partie in Hot Section! YOUR MISSION: • You will be part of a BIG MAMMA kitchen team!, • You will be overseeing the hot section to prepare our authentic Italian dishes from scratch., • You will be communicating regularly with kitchen management, helping with onboarding and training of the new chefs and ensuring the hot section is operating smoothly., • You will respect health & safety standards and maintain cleanliness and organisation in the kitchen., • You will spread magic and make our customers live the best moment of their day!, • You will embody Big Mamma values: have a warm, smiling, professional attitude towards the customers, help your colleagues during service and demonstrate a "problem solver" attitude. YOUR SKILLS: • Big Smile and passion for Italian food!, • Great energy, proactive attitude and team spirit, • Excellent teamwork, leadership and communication skills, • Previous experience as a Chef de Partie in a big and busy section, • Excellent knowledge of Italian cuisine, • Flexible availability, including weekends and evenings OUR OFFER: • Permanent, full-time position, • £17.96 per hour + Tronc Point, • 5 days working week with 2 consecutive days off, • Tasty staff food served family style, • 15% Employee discount in all of our restaurants, • £500 referral bonus when you refer a friend, • Employee of the Month award, • Open Up - free, confidential mental health and wellness support, • Wagestream: Financial Well-Being platform that allows you to access your wages between paydays, • Regular training & growth opportunities, • Mobility across all of our venues in the UK and Europe Ti aspettiamo! BIG MAMMA is an equal opportunity employer. Qualified applicants will be considered for employment without regard to sex, gender identity, sexual orientation, colour, religion, national origin, disability, age or any other characteristic protected by law. #JoinBigMamma £17.96 / hour
📍 Location: Fenchurch Street, City of London 🕔 Hours: 5PM – 11PM, Monday to Friday (20 hours/week, flexible) Type: Bartender (wine-focused) Experience Required: Wine experience is a must, cocktail experience is a bonus Training: available Culture: Chill team, free coffee & pastries, staff food Start Date: Late July Key responsbilities: ● Take customers drink and food orders ● Maintain a good working knowledge of the wines we stock ● Pour and serve wine and other drinks ● Ensure compliance with Health & Safety regulations including alcohol licensing laws, food safety and hygiene ● Ensure the premises are clean and tidy at close of business each day, mainly closing ● Perform any other duties that may reasonably be required in your capacity as a Bartender
• Determine staffing, financial, material and other short- and long-term requirements, • Handles ad hoc queries across the long leasehold and short leasehold portfolio, • Manage lease events such as renewals, liaising with the director, • Arrange viewings with potential tenants, draft tenancy agreements, arrange tenancy checks and protection of deposits and become point of contact for the tenant during the tenancy of property, • Arrange tradeperson if the property needs any repairs and maintenance, • Oversee arrears cases, including covenant amendments and disputes, • Manage general upkeep, maintenance and security of the property’s amenities, • Make sure that the amenities meet health and safety standards and legal requirements, • Examine and assess housing applications, advises on rent levels, investigate complaints and liaise with tenants’ association and social workers to resolve any issues as required, • Oversees the support services of a business, such as catering, IT, utilities and physical environment, • Advises on energy efficiency of the property standards as required by the law, • Discusses client’s requirements and may advise client on the purchase of property and land for further portfolio expansion purposes., • Conduct property viewings on behalf of the client to purchase new properties and look after the process of purchase completion, property refurbishment if needed and furnishing of the property., • Conduct or arrange for surveys of properties including valuation survey and structural survey, • Get builder quotes, architects' quotes, solicitor quotes, furnishing quotes, • Arrange for project management of the property refurbishments and regularly update the client on progress, • Liaise with the building regulation team, planning department at councils, HMO license officers etc., • Maintains or arranges for the maintenance of estate accounts and records and produces financial forecasts
Overview We are seeking a reliable and skilled Van Driver to join the retail team of our five charity shops. The ideal candidate will be responsible for the safe and efficient collection of donations, delivery of large items and occasional house clearances, while ensuring excellent customer service. This role requires a clean driving licence, and candidates should be physically fit and able to manage multiple bags and large furniture items with the Driver's Mate. Responsibilities • Safely operate the van to collect and deliver goods in various locations., • Conduct pre-trip and post-trip inspections of the vehicle to ensure it is in good working order., • Communicate effectively with staff and customers regarding delivery schedules and any potential issues., • Safely load and unload goods, ensuring they are secured properly for transport., • Maintain accurate delivery records and documentation., • Adhere to all traffic laws and company policies while driving., • Provide exceptional customer service during deliveries, addressing any concerns or questions from clients. Qualifications • Valid driving licence with a clean driving record; experience with commercial driving is preferred., • Previous experience as a Van Driver or Delivery Driver is preferred., • Mechanical knowledge to perform basic vehicle maintenance and troubleshooting., • Ability to communicate clearly and effectively with team members and customers., • Strong organisational skills and attention to detail., • Ability to work independently as well as part of a team. If you are a dedicated individual with a passion for driving and delivering exceptional service, we encourage you to apply for this exciting opportunity.
Join the vibrant team at Riverside Garden Bar, a seasonal outdoor bar located on the iconic Southbank. We’re looking for energetic, reliable and friendly individuals to help deliver a fast-paced and high-quality service throughout the summer months. This is a customer-facing role in a dynamic environment, perfect for those who thrive in hospitality, enjoy working outdoors, and love being part of a social, creative team. Job Type: Part-time & Full-time roles available Contract: Temporary (May–September) Shifts: Daytime and evening shifts between 11am–9pm, weekends included Key Responsibilities: Serving drinks: Pouring draught beer, mixing pre-batched cocktails, and serving spirits, wines, and soft drinks efficiently and to standard. Customer service: Providing a warm, friendly, and engaging experience to all guests. Product knowledge: Learning the menu, drink offerings, and any weekly specials to assist with customer enquiries and upselling. Bar prep & cleanliness: Restocking fridges, rotating stock, slicing garnishes, maintaining a clean and organised bar area at all times. Health & safety: Following all hygiene and safety procedures, including allergen protocols and alcohol licensing laws (Challenge 25). Cash handling: Using the till system to process orders accurately and handling payments confidently. Teamwork: Supporting fellow team members during peak periods and contributing to a positive working atmosphere. What We're Looking For: Experience working in bars, pubs, or hospitality is preferred, but not essential – we value enthusiasm and a great attitude. Excellent communication and interpersonal skills. Ability to work under pressure and in a fast-paced environment. Confidence in serving alcohol responsibly and professionally. Flexible availability, especially on weekends and during peak weather periods.