AI Solutions Engineers
8 days ago
Newcastle upon Tyne
AI Solutions Engineers x2 £75,000-£100,000 + Benefits Depending on Experience Fully Remote, Offices in London, Glasgow, Bristol We are seeking two AI Solutions Engineers to design, build, and deliver cutting-edge customer-facing AI solutions for a leading Consultancy who specialises on CX and Contact Centre solutions. Sitting at the intersection of technology, product, and customer experience, you will rapidly prototype and iterate on AI-powered experiences that demonstrate business value, inspire customers, and inform our product roadmap. Any experience applying Agentic solutions within Consulting, Customer Experience or Contact Centres is a advantage. Key Responsibilities • Design and deliver AI-driven prototypes and proof-of-concepts for customer-facing use cases., • Collaborate closely with Product, Engineering, and Sales teams to shape solution design and delivery., • Engage with customers to understand their pain points, goals, and success metrics., • Build business cases and ROI models to quantify solution impact., • Provide technical guidance on LLMs, prompt design, and orchestration techniques., • Translate business requirements into data flows, process maps, and AI-enabled journeys., • Document learnings, patterns, and best practices to support reuse and scaling., • Promote ethical, safe, and transparent AI practices across projects. Key Skills & Experience • Strong programming ability, ideally with Python., • Hands-on experience with Generative AI tools, frameworks, and orchestration techniques., • Background in customer experience or service design, including journey mapping., • Experience in ROI modelling and business case development., • Ability to collaborate across sales, product, and engineering teams., • Excellent communication and storytelling skills, especially using data., • Awareness of ethical AI principles and responsible AI practices. Critical Thinking • Analyse complex problems and identify AI-driven solutions., • Apply AI creatively to solve real-world challenges., • Work cross-functionally with Product Managers, Engineers, and Sales., • Translate technical concepts into clear, actionable insights., • Understand customer pain points and business goals., • Stay up to date with AI trends, tools, and frameworks., • Experiment with new approaches and share findings with the team