Product Manager - Bristol
hace 2 días
Bristol
Product Manager - Bristol About the job \n Job summary \n \nDiscover a career in your hands at HMRC. Whether you‘re seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it‘s really like to work at HMRC.\n \nVisit our YouTube channel to watch the full series and come and discover your potential.\n \nThe Innovation Team creates and supports a cross HMRC culture of innovation, helping the department think differently about how we deliver tax administration and customer services now and in the future. We look ahead to understand how society, technology and the wider environment are changing, and what this means for the future tax system, enabling HMRC to prepare for emerging challenges and opportunities.\n \nWe explore new and emerging technologies to understand their potential, risks and how they could support HMRC‘s operations or strategic ambitions. Through early-stage discovery, experimentation and proofs of concept, we safely test ideas before major investment is made and provide evidence-based insight that supports senior leaders in shaping future Strategy, Policy and Delivery.\n \nWe collaborate across HMRC to identify opportunities, shape early ideas and turn them into structured innovation activity. Our work helps the department adapt, evolve and remain responsive to changes in society and the environment in which we operate. Our core purpose is to help HMRC understand the future and prepare for it ensuring the organisation remains forward thinking, user centred and capable of delivering value for the citizens we serve.\n Job description \n \nThis is an exciting opportunity to join HMRC‘s CDIO Chief Technology & Design Office, working within the Innovation Team to shape earlystage concepts that deliver meaningful change for HMRC and its users. As a Product Manager, you will lead a portfolio of innovation opportunities at the earliest point in the lifecycle, where problems are unframed and there is no clear roadmap. You will guide multifunctional teams including civil servants, commercial partners and specialist experts through exploration, prediscovery and experimentation to inform future strategic decisions.\n \nTo succeed, you will bring a Tshaped skill set: deep product management expertise combined with the breadth to work alongside researchers, analysts, designers, engineers and technical specialists. You will shape complex issues into clear, compelling problem statements and opportunities, drawing on user insight, data, technology trends and subjectmatter expertise. Strong communication and presentation skills will enable you to develop evidencebased recommendations that help senior leaders understand the value, potential and tradeoffs of new ideas.\n \n \nYou will set product direction and prioritise outcomes that deliver genuine value for HMRC and its customers, guiding teams through robust proofs of concept and proofs of value that stand up to scrutiny. Working closely with Delivery Managers and other Product Managers across the Innovation Portfolio, you will coordinate priorities, translate strategy into practical plans and adapt to changing contexts. Assignments will vary in scale and complexity, requiring you to own a portfolio, navigate ambiguity and act as a trusted, flexible leader delivering highquality outcomes with autonomy.\n Person specification \n \n\n • Define the product vision, strategic intent and scope for early-stage concepts, ensuring alignment with organisational goals, user needs and initial MVP direction.\n, • Shape clear problem statements and high-level options to guide direction before formal discovery, using insight from users, data, technology and business analysis.\n, • Build strong relationships with stakeholders, understanding their goals and securing alignment around vision, priorities, early road mapping and strategic choices.\n, • Guide and coordinate multifunctional teams, including civil servants, commercial partners, user researchers, analysts, designers, engineers and technical specialists, to explore and develop early concepts.\n, • Integrate user insight and performance data to refine opportunities, test assumptions and develop evidence-based recommendations.\n, • Prioritise opportunities using evidence, impact and feasibility, shaping early product roadmaps and initial backlogs where appropriate to support exploration and learning.\n, • Oversee controlled proofs of concept and proofs of value to safely test ideas, validate hypotheses and inform senior decision-making.\n, • Assess options in collaboration with area leads, including high-level financial, technical and organisational considerations.\n, • Ensure early-stage outputs meet high standards of quality, clarity, usability and accessibility, in line with Government expectations for user centred design.\n, • Contribute to the product management community of practice and support the development of others through coaching, mentoring and sharing learning.\n\n \nCandidates who are offered the role will be judged as performing successfully if:\n \n\n • they provide clear product vision, strategic direction and well-reasoned recommendations that support senior decision-making.\n, • stakeholders feel informed, engaged and aligned around early-stage priorities, options and next steps. early-stage concepts, proofs of concept and proofs of value are delivered to a high standard, grounded in evidence and user insight.\n, • multifunctional teams feel supported, coordinated and able to work effectively-across civil servants, commercial partners and other specialists.\n, • they make a positive contribution to both their immediate teams and the wider product management community.\n\n \nSuccessful candidates in this role often progress to roles such as Lead Product Manager, Senior Product roles across HMRC, or Service Owner positions, should they wish to continue their career development within the organisation.\n Essential Criteria \n \n\n • Demonstrable experience of strong stakeholder management and communication, including building trusted relationships and securing alignment around vision, priorities and early direction.\n, • Knowledge of user research, service design, interaction design or software engineering practices, and how these disciplines contribute to shaping effective, user centred concepts and products.\n, • Experience of leading a multifunctional team or project team across civil servants, commercial partners and specialists to deliver agreed outcomes.\n, • Ability to define, shape and adapt product scope based on new insights, emerging evidence and changing organisational needs.\n, • Experience of analysing problems in a service, product or process and developing clear, evidence-based options or recommendations to resolve them.\n, • Ability to prioritise work using evidence, impact and feasibility, and to secure stakeholder buying for early plans, strategic direction or road mapping activities.\n, • Experience of managing or contributing to early backlog and roadmap development, ensuring work is sequenced in a way that supports exploration and learning.\n, • Ability to collaborate effectively with a range of professions such as user research, analysis, design and engineering to shape high-quality\n\n Desirable Criteria \n \n\n • Prior experience working on digital services or technology enabled products, ideally within complex or multistakeholder environments.\n, • Experience of agile or iterative ways of working, and an understanding of how flexible methods can be applied in exploratory or rediscovery contexts.\n, • Experience supporting, coaching or managing junior colleagues or peers to build capability and strengthen product practice.\n, • Certification in agile, product management or related disciplines (e.g., APM, Scrum, SAFe) is advantageous but not essential.\n\n Further Location Information \n \nPlease ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a ‘Further Location Preferences (optional)‘ field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.\n Office Closures \n \nFor more information on where you might be working, review this information on our locations.\n \nIf your location preference is for one of the following sites, it‘s important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.\n \nThese sites are:\n \n\n • Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle\n, • Telford Plaza, Telford - moving to Parkside Court, Telford\n\n \nYou will be given more information about what this means at the job offer stage.\n Leeds Locations \n \nMoves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC‘s Moves Adjustment Payment guidance.\n Behaviours \n \nWe‘ll assess you against these behaviours during the selection process:\n \n\n • Leadership\n, • Communicating and Influencing\n\n Benefits \n \nAlongside your salary of 58,541, HM Revenue and Customs contributes 16,959 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).\n \nHMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.\n \nWe offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.\n \n\n • Pension - We make contributions to our colleagues‘ Alpha pension equal to at least 28.97% of their salary.\n, • Family friendly policies.\n, • Personal support.\n, • Coaching and development.\n\n \nTo find out more about HMRC benefits and find out what it‘s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service\n Things you need to know \n Artificial intelligence \n \nArtificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.\n Selection process details \n \nThis vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.\n How to Apply \n \nAs part of the application process, you will be asked to provide the following:\n \n\n • A name-blind CV including your job history and skills and experience.\n, • A 750 word Personal Statement to demonstrate Essential Criteria and Person Specification with your skills experience and achievements.\n, • Separate 250 word statements for each of the following Behaviours - Leadership, Communicating and Influencing.\n\n \nPlease complete a separate statement Max 250 words for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at interview.\n \nFurther details around what this will entail are listed on the application form.\n Sift \n \nIn the event of a large number of applications being received, an initial sift may be held on the CV.\n \nAt full sift all your Behaviour statements, CV and your Personal Statement will be assessed, with the successful candidates being invited to interview. \n \nWe may also raise the score required at any stage of the process if we receive a high number of applications.\n Interview \n \nDuring the panel interview, you will be assessed on Experience and Behaviour based questions.\n \nYou will also be requested to do a 5 minute experience based presentation. The presentation will be based on ‘delivering change in a large and complex organisation with competing priorities and stakeholder interests‘ and you will be assessed on your ability to apply product management techniques, communicate complex ideas clearly and influence stakeholders to support successful outcomes. Further information will be given prior to interview for successful candidates.\n \nInterviews will take place via video link. Sift and interview dates to be confirmed.\n Eligibility \n \nPlease take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: - Use the subject line to insert appropriate wording for example - ‘Please re-open my application - (insert vacancy ref) & vacancy closing date (insert date)‘. \n \nTo check that you are eligible to apply for this role, please review the eligibility information before submitting your application.\n \nExceptionally, candidates who are not successful at this grade may be considered for appointment to similar roles at a lower grade where the eligibility criteria are met. If this applies, we will contact you directly.\n Sponsorship \n \nWe have assessed this role against both Home Office and HMRC criteria and we are unable to offer sponsorship for a Skilled Worker Visa. This means the vacancy is not open to applicants who require visa sponsorship. \n The HMRC app can help you with your application \n \nThe HMRC app can provide you with your past 5 years‘ em