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Assistant Service Manager Location: Margate An opportunity is available for an Assistant Service Manager to help lead a service where individuals are supported to live the life they want to live. This role focuses on maintaining a safe and enabling environment while ensuring compliance with regulatory and statutory guidance, good practice, and relevant legislation. Role Purpose The purpose of this role is to assist with the management and leadership of the service, reflecting a mission of brighter futures and better lives. You will remain ready and willing to act on behalf of the Service Manager when they are unavailable. In CQC registered locations, you will understand Registered Manager responsibilities to ensure legal requirements are met. Key Responsibilities • Leadership Support: Manage and lead the service alongside the Service Manager, • People Support: Work with families and multi-disciplinary teams to reduce health inequalities and achieve the best possible measurable outcomes for the people supported., • Financial Management: Participate in the budget-setting process and monitor financial performance via monthly accounts., • Operational Efficiency: Manage labor costs through effective rostering and minimizing agency use., • Performance Management: Proactively identify and resolve staff performance or behavior that falls below organizational standards., • Compliance: Ensure all training within the service is fully compliant and that statutory requirements, such as Health and Safety and CQC, are met., • Essential: Experience in leading a team., • Essential: Experience working with vulnerable people, such as those with learning disabilities, autism, or an acquired brain injury., • Essential: Knowledge of sector regulatory bodies and legislation., • Essential: Proficient IT skills, including Office 365 Word, Excel, and Outlook., • Essential: Effective communication at all levels and the ability to manage oneself., • PBS Priority Services: Experience with behaviors that challenge and a BTEC Level 4 Certificate in Positive Behaviour Support are essential., • A full UK driving license with access to a vehicle is highly desirable and may be essential for this Margate location., • Candidates must act in line with the principles of Fairness, Respect, Equality, Diversity, Inclusion, and Engagement.

Customer Validation & Master Data Representative Pay Rate: 21.26 per hour Location: Sandwich, Kent Contract Length: 12 months 37 hours per week Role Purpose The Customer Validation & Master Data Representative plays a critical role within the Global Supply Chain (GSC) platform. The role works closely with internal teams and external partners to manage customer account setup, validation, and master data within SAP. This position supports a network of ~21,000 customers across our clients Direct-To-Pharmacy (DTP) and Direct Account supply chains. The role ensures compliant implementation of policies and procedures, while enabling effective medicines distribution so that patients receive treatments where and when needed. Colleagues in this role act as subject matter experts, advising on customer validation, regulatory compliance, and process optimisation while providing excellent customer service and maintaining high-quality data standards. Key Accountabilities 1. Customer Account Set‑up & Data Maintenance • Identify and validate new account requests and update existing customer account data using SAP, in line with SOPs., • Liaise directly with customers for additional information relating to trading status or account requirements., • Resolve internal and external queries regarding customer master data., • Maintain accurate records of customer queries and ensure timely, compliant resolutions., • Most updates processed by the next working day., • Queries typically answered within one working day., • Revalidations completed within SOP-defined timeframes. 2. Validation & Tracking of Licenses/Authorisations • Perform periodic checks to ensure medicines are not supplied to unregistered or unlicensed premises., • Track licence updates during grace periods and liaise with customers to obtain outstanding documentation., • Monthly audit reports submitted to manager., • Positive audit outcomes and feedback. 3. System Issue Management • Monitor daily account data interfaces., • Identify, investigate, and resolve system errors on the same day., • Accuracy and speed of issue resolution., • Feedback from manager and business partners. 4. Continuous Improvement • Act as a subject matter expert for allocated processes., • Recommend and support implementation of continuous improvement initiatives., • Demonstration of change agility., • Successful adoption of process improvements that increase compliance and efficiency. 5. Mailbox, Filing & Records Management • Ensure all enquiries and requests are actioned on the day of receipt., • Timely responses and compliance with audit expectations., • Positive feedback from stakeholders. 6. Cross‑functional Projects and Initiatives • Contribution to project delivery within expected timeframes., • Stakeholder feedback on impact and engagement. Skills, Knowledge & Qualifications Essential • GCSEs or equivalent, including Maths and English., • Customer service experience, particularly handling complex or challenging enquiries (phone and email)., • Strong general IT skills, including Microsoft Office., • Accuracy and attention to detail under pressure., • Strong decision‑making abilities., • Excellent written and verbal communication., • Strong interpersonal skills and ability to work collaboratively., • Ability to work in a dynamic, multitasking environment., • Business‑to‑business (B2B) experience., • Experience working with SAP ERP. Core Competencies • Business Acumen, • Customer Focus, • Computer Literacy, • Data Management, • Continuous Improvement, • Decisive Action, • Accountability, • Self‑Awareness

Assistant Service Manager Location: Margate An opportunity is available for an Assistant Service Manager to help lead a service where individuals are supported to live the life they want to live. This role focuses on maintaining a safe and enabling environment while ensuring compliance with regulatory and statutory guidance, good practice, and relevant legislation. Role Purpose The purpose of this role is to assist with the management and leadership of the service, reflecting a mission of brighter futures and better lives. You will remain ready and willing to act on behalf of the Service Manager when they are unavailable. In CQC registered locations, you will understand Registered Manager responsibilities to ensure legal requirements are met. Key Responsibilities • Leadership Support: Manage and lead the service alongside the Service Manager, • People Support: Work with families and multi-disciplinary teams to reduce health inequalities and achieve the best possible measurable outcomes for the people supported., • Financial Management: Participate in the budget-setting process and monitor financial performance via monthly accounts., • Operational Efficiency: Manage labor costs through effective rostering and minimizing agency use., • Performance Management: Proactively identify and resolve staff performance or behavior that falls below organizational standards., • Compliance: Ensure all training within the service is fully compliant and that statutory requirements, such as Health and Safety and CQC, are met., • Culture: Demonstrate practice leadership to ensure a positive and open culture where continuous improvement is evident. Person Specification Experience • Essential: Experience in leading a team., • Essential: Experience working with vulnerable people, such as those with learning disabilities, autism, or an acquired brain injury., • Desirable: Experience managing budgets, financial information, and setting objectives. Knowledge & Skills • Essential: Knowledge of sector regulatory bodies and legislation., • Essential: Proficient IT skills, including Office 365 Word, Excel, and Outlook., • Essential: Effective communication at all levels and the ability to manage oneself., • Desirable: Holder of an L4 RQF Diploma in Adult Care (or equivalent), or a willingness to work towards it. Specialist Requirements • PBS Priority Services: Experience with behaviors that challenge and a BTEC Level 4 Certificate in Positive Behaviour Support are essential., • PMLD Priority Services: Experience with profound and multiple learning disabilities is desirable, alongside a Level 3 Diploma in PMLD (or willingness to work towards). Additional Requirements • A full UK driving license with access to a vehicle is highly desirable and may be essential for this Margate location., • Candidates must act in line with the principles of Fairness, Respect, Equality, Diversity, Inclusion, and Engagement.

Client Overview Our client is an established Tier 1 supplier for the defence industry, working out of their purpose-built facility which supports the full lifecycle for their product range. As well as offering a technically challenge product line with the opportunity of project ownership and working cross functionally, they have worked tirelessly to create and maintain a great culture and work ethic within the business. Job Responsibilities • Leadership of a NEW project which has been won and this will be full cradle to grave project management, • Prepare, Coordinate, Report – as expected with all Project Management roles, • Directly dealing with both internal and external customers Skill Required • Engineering Degree or Equivalent, • Experienced in bringing systems together (Mechanical/Electronic backgrounds), • High Value, Low Volume production experience, • The ideal candidate would have come from an engineering profession and become a project manager, but this is not an exclusive requirement, if you have been a Project Manager for many years in Engineering then this would be more than fine, • Experienced in Aerospace or Defence, • Candidate must be able to obtain SC Level Clearance Compensation & Other Benefits • £60,000 to £70,000 per annum (dependent on experience), • 25 Days Holiday (+ Bank Holidays), • Hybrid/Flexible Working Arrangements, Bonus Scheme, • Competitive Pension, Private Healthcare Please note that our clients are unable to offer sponsorship for employment visas and all candidates must be able to obtain SC Level Clearance. Due to the high volume of applications, we receive, only those shortlisted will be contacted. If you do not hear from us within 14 days of applying, please assume that your application has not been successful

Client Overview Our client is an established Tier 1 supplier for the defence industry, working out of their purpose-built facility which supports the full lifecycle for their product range. As well as offering a technically challenge product line with the opportunity of project ownership and working cross functionally, they have worked tirelessly to create and maintain a great culture and work ethic within the business. Job Responsibilities * Leadership of a NEW project which has been won and this will be full cradle to grave project management * Prepare, Coordinate, Report – as expected with all Project Management roles * Directly dealing with both internal and external customers Skill Required * Engineering Degree or Equivalent * Experienced in bringing systems together (Mechanical/Electronic backgrounds) * High Value, Low Volume production experience * The ideal candidate would have come from an engineering profession and become a project manager, but this is not an exclusive requirement, if you have been a Project Manager for many years in Engineering then this would be more than fine * Experienced in Aerospace or Defence * Candidate must be able to obtain SC Level Clearance Compensation & Other Benefits * £60,000 to £70,000 per annum (dependent on experience) * 25 Days Holiday (+ Bank Holidays) * Flexible Working Arrangements, Bonus Scheme * Compet...

Job title: MHE Trainer Location: Birchington (you will need your own transport due to location and working hours) Salary: Competitive Hours: Monday to Friday 8am - 5pm (with flexibility) The role: To develop competency and skills in all new starters and existing Multiskilled Operative's to perform efficiently and effectively in their role by delivering high quality training and support. Benefits: • 36 days annual leave (including bank holidays) * Private medical insurance * Employee Assistance Programme (with Grocery Aid) * Access to a benefits hub which gives discounts on shopping, lifestyle and leisure * Medicash cashback scheme * Online GP access * In service life assurance equals one year's salary * Refer a friend programme * Company social events Key responsibilities as the Distribution Shift Manager would be to: • Train new starters and conduct refresher training on MHE power pallet and counter-balance trucks. * Provide training and refresher training on standard operating procedures. * Actively participate in the creation and review of SOPs. * Act as a coach and mentor for new starters. * Lead by example maintaining the highest standards of safety, service and efficiency. * Play a key role in the continuous improvement programme. * Function as, and support the distribution leadership team. * When necessary, provide cover for Section Leaders. * Support and accelerate the conversion to functioning MSOs and increase the conversion rate (improved onboarding experience). * Increase employee retention by investment in individuals. * Act as a coach positively reinforcing safe driving behaviours undertaking regular observation and annual competency testing. Experience and skills required: • Relevant PPT training qualification (MHE/ITSSAR) * Proven experience as a Trainer. * Good knowledge of LOLER, PUWER and Health & Safety. * An adaptable training style. * Understanding of operation knowledge and requirements within a warehouse. * The ability to work on your own initiative as well as part of a team. * Excellent spoken, written communication and listening skills. * A friendly and confident manner demonstrating sensitivity, tolerance and patience. Next steps: If this sounds like the ideal position for you and you have the experience outlined above, then please apply and you will be contacted by a member of our team if your CV matches our requirements. New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.

Clinical Operations Manager Location: Sandwich Hours: 37.5 hours per week, 9am to 5pm Salary: £40,000 per annum We are seeking an experienced Clinical Operations Manager to lead national clinical operations and drive business growth in a patient-focused private healthcare setting. You will be responsible for strategic planning, reporting, and IT/system management to ensure operational excellence, maximise clinic capacity, and support continuous improvement across all clinical services. Key Responsibilities • Lead the strategic planning and execution of clinical operations to meet capacity and revenue targets * Optimise clinic, doctor, and chaperone scheduling and manage clinic utilisation against patient demand * Manage the clinical booking system and ensure accurate data, reporting, and dashboards for management * Oversee stock control, clinic readiness, and operational processes * Lead the onboarding, contract management, and performance reviews of clinics, doctors, and chaperones * Ensure compliance with regulatory standards and QMS policies * Deliver training on operational processes, systems, and in-clinic procedures * Assist with complaints, incident management, and corrective actions Person Specification • Proven experience managing clinical operations or healthcare service delivery teams * Strong strategic planning, organisational, and leadership skills * Advanced ability to work with IT systems, booking platforms, and large data sets, with clear reporting skills * Experience managing clinic capacity, utilisation, and operational KPIs * Strong stakeholder management, able to build effective relationships with clinicians and external partners * High emotional intelligence, with empathy and confidence when communicating with patients * Hands-on, solutions-focused, and driven by continuous improvement * Experience in health services or clinical operations is desirable * Willingness to travel occasionally for clinic reviews Benefits • 25 days holiday plus 1 extra per year of service (up to 5 extra days) * Pension auto-enrolment with 3% company contribution * Employee Assistance Programme (EAP) for mental health and wellbeing Applicants will only be considered if they are within a local travelling distance to Sandwich and have a full right to work in the UK. New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Before submitting your CV, please check the layout, spelling, and grammar. If your CV includes graphics or design features, please also provide a simplified Word version. If this role isn't for you, please check our website for other roles, or send us your CV-we would still like to hear from you! You can find us on our website, LinkedIn, Facebook, Instagram, and x@nagrecruitment. We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.

Customer Validation & Master Data Representative Pay Rate: 21.26 per hour Location: Sandwich, Kent Contract Length: 12 months 37 hours per week Role Purpose The Customer Validation & Master Data Representative plays a critical role within the Global Supply Chain (GSC) platform. The role works closely with internal teams and external partners to manage customer account setup, validation, and master data within SAP. This position supports a network of ~21,000 customers across Pfizer's Direct-To-Pharmacy (DTP) and Direct Account supply chains. The role ensures compliant implementation of policies and procedures, while enabling effective medicines distribution so that patients receive treatments where and when needed. Colleagues in this role act as subject matter experts, advising on customer validation, regulatory compliance, and process optimisation while providing excellent customer service and maintaining high-quality data standards. Key Accountabilities Customer Account Set‑up & Data Maintenance Identify and validate new account requests and update existing customer account data using SAP, in line with SOPs. Liaise directly with customers for additional information relating to trading status or account requirements. Resolve internal and external queries regarding customer master data. Maintain accurate records of customer queries and ensure timely, compliant resolutions. Conduct periodic customer account revalidations as required.Performance Measures: Most updates processed by the next working day. Queries typically answered within one working day. Revalidations completed within SOP-defined timeframes. Validation & Tracking of Licenses/Authorisations Perform periodic checks to ensure medicines are not supplied to unregistered or unlicensed premises. Track licence updates during grace periods and liaise with customers to obtain outstanding documentation. Ensure compliance with GDP (Good Distribution Practice) to maintain product integrity.Performance Measures: Monthly audit reports submitted to manager. Positive audit outcomes and feedback. System Issue Management Monitor daily account data interfaces between Pfizer and Alliance Healthcare. Identify, investigate, and resolve system errors on the same day. Escalate system or interface issues when required.Performance Measures: Accuracy and speed of issue resolution. Feedback from manager and business partners. Continuous Improvement Act as a subject matter expert for allocated processes. Recommend and support implementation of continuous improvement initiatives. Contribute to business change activities and ad hoc process improvement projects.Performance Measures: Demonstration of change agility. Successful adoption of process improvements that increase compliance and efficiency. Mailbox, Filing & Records Management Ensure all enquiries and requests are actioned on the day of receipt. Maintain accurate filing and archiving systems for customer account documentation.Performance Measures: Timely responses and compliance with audit expectations. Positive feedback from stakeholders. Cross‑functional Projects and Initiatives Support and participate in wider GSC projects to enhance platform performance and innovation.Performance Measures: Contribution to project delivery within expected timeframes. Stakeholder feedback on impact and engagement.Skills, Knowledge & Qualifications Essential GCSEs or equivalent, including Maths and English. Customer service experience, particularly handling complex or challenging enquiries (phone and email). Strong general IT skills, including Microsoft Office. Accuracy and attention to detail under pressure. Strong decision‑making abilities. Excellent written and verbal communication. Strong interpersonal skills and ability to work collaboratively. Ability to work in a dynamic, multitasking environment. Data analysis capability.Preferred Business‑to‑business (B2B) experience. Experience working with SAP ERP.Core Competencies Business Acumen Customer Focus Computer Literacy Data Management Continuous Improvement Decisive Action Accountability Self‑Awareness Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy

Job title: Distribution Shift Manager Location: Birchington (you will need your own transport due to location and working hours) Salary: Competitive Hours: Monday to Friday 6am - 3pm The role: The Distribution Shift Manager will assist in the management of activities within the in loading and out loading areas, to ensure business performance and objectives are achieved. Benefits: 36 days annual leave (including bank holidays) Overtime paid at x1.25 Private medical insurance Company pension Employee Assistance Programme (with Grocery Aid) Access to a benefits hub which gives discounts on shopping, lifestyle and leisure Medicash cashback scheme Online GP access In service life assurance equals one year's salary Enhanced parental leave Refer a friend programme Company eventsKey responsibilities as the Distribution Shift Manager would be to: Support the Logistics & Operations Manager in leading and aspiring Section Leaders and Multi-Skilled Operatives. Plan, coordinate and monitor orders, assembly and dispatch of produce. Lead by example in working towards H&S targets including but not limited to accident and near miss reporting, corrective actions and closing out of non-conformances. Ensure compliance with company policies and procedures and customer standards. Contribute and drive continuous improvement initiatives across the business. Achieve KPI targets set across the department/business. Ensure the correct use of mechanical handling equipment. Ensure quality performance, customer compliance and budget targets are achieved. Work closely with Planning and Production teams to effective communication. Ensure the maintenance of computerised systems and provide training where required. Manage the distribution area to monitor space availability, condition of equipment and general tidiness. Provide input into strategy and decision making for effective contribution to the overall running of the business. Service production lines with trays and pallets as required. Provide cover for the Logistics & Operations Manager during periods of absence.Experience and skills required: Experience within a distribution business that serves multiple retailers. Strong knowledge of legal requirements when operating within a warehouse. People management skills, being able to lead from the front, lead, motivate and inspire. Excellent verbal and written communication skills. Computer literate, specifically with database maintenance and Microsoft Excel. The ability to work under pressure and to tight deadlines. Experience operating a PPT or forklift.Next steps: If this sounds like the ideal position for you and you have the experience outlined above, then please apply and you will be contacted by a member of our team if your CV matches our requirements. If you would like any further information before applying, then please call Ellie - Permanent Consultant on (phone number removed) or email New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles

Would you like a truly rewarding HR Manager role in a beautiful location in Margate? Are you happy with a role with HR, compliance and some recruitment? Are you happy to roll your sleeves up and get stuck into bringing this organisations HR processes up to date? Would you like study support for your CIPD and to develop within an evolving and collaborative environment? Reporting to Head of Finance and Operations, this full time role will work closely with the senior leadership team delivering robust and effective HR, compliance, payroll and recruitment. This a stand alone role, however, you will also have significant support from a wider group HR function. In this role you will be monitoring compliance around safer recruitment, so some experience in this, or a strong interest is required. You will be implimenting, updating and maintaining processess and procedures in line with governement policy and compliance. This is a multifaceted role will have fluctuations in workloads (with a particualrly busy period to begin with) and responsibilities due to the nature of the organisation, so you can expect no two days to be the same! To be considered for this rewarding and exciting position you will be an ambitious and driven individual with high empathy, intuition and a robust undertanding of recent HR legislation. You will be an HR professional who is committed to delivering an outstanding quality of work. You will be able to flex between responsibilities and duties easily whilst retaining focus and a sense of calm. It is essential that you have a desire to grow and develop the role and want to play your part in making the organisation as efficient and positive as possible. This is a full time, mostly office-based role with some flexible hours and excellent benefits including study support to enhance your CIPD, free breakfast and lunch, a generous holiday allowance and a wider network of support. The role is working across two sites so access to a vehicle is required to be considered for this role. Full job descriptions are available to candidates after an initial screening. Amida is an equal opportunities recruitment agency, and we will consider candidates from all background and demographics