Romford
We are looking for experienced manager to join our team at Millions Lounge & Restaurant in Chadwell heath Job Responsibilities: Operations Management Oversee daily lounge operations (opening, closing, shift schedules).
Ensure consistent quality of sheesha preparation, coal service, and hygiene.
Monitor inventory of tobacco, coals, hookah equipment, and consumables.
Ensure lounge ambiance is clean, inviting, and appropriate (music, lighting, seating). 2. Staff Supervision Hire, train, and manage staff (waiters, sheesha preparers, cleaners).
Delegate duties and create shift schedules.
Ensure staff follow safety and hygiene standards.
Resolve any internal team issues or conflicts. 3. Customer Service Greet guests and handle complaints or special requests.
Ensure fast, friendly, and knowledgeable service.
Monitor table turnover and guest satisfaction.
Build relationships with regular customers. 4. Compliance and Safety Ensure compliance with local health and safety regulations, including ventilation and fire safety.
Follow laws regarding age restrictions and smoking indoors (depending on location).
Maintain licenses related to tobacco use, food handling, or alcohol (if served).
Conduct regular inspections of hookah equipment for cleanliness and safety. 5. Financial Management Handle cash and POS systems; reconcile daily sales.
Monitor expenses, control waste, and order supplies.
Help set pricing, promotions, or loyalty programs.
Report financial and performance metrics to owners. 6. Marketing and Promotions Plan events (e.g., themed nights, live music, football screenings).
Run or oversee social media accounts and local advertising.
Collaborate with influencers or loyalty schemes. Job Requirements: - Previous experience in a restaurant or shisha lounge environment is preferred - Flexibility to work evenings and Working hours betweImmediate start
