Engineer Scheduler
2 days ago
Clayton
Our Client, a leading and expanding engineering business are looking to recruit an experienced Scheduler to join the business on a permanent basis at their site in Bradford. The role will be responsible for planning and coordinating the daily workload of a team of field engineers across the UK carrying out installation and inspection works. You will manage engineer schedules, customer appointments, emergency call-outs and project planning while maintaining clear communication with engineers, customers and internal departments. Ideal candidates will have previous experience in a Scheduler, Service Coordinator or planning role. The ability to multitask and work in a busy environment is a must Hours - Monday - Friday 8.30 – 5PM Role description : • Schedule and coordinate daily workloads for nationwide field engineers., • Plan installations, maintenance visits, inspections, repairs and reactive call-outs., • Allocate work based on engineer skills, location, availability and customer priority., • Respond quickly to urgent and emergency requests, adjusting schedules where required., • Liaise with customers to arrange appointments and provide regular updates., • Communicate daily with engineers regarding work schedules, site information and changes., • Monitor engineer progress throughout the day and proactively resolve scheduling issues., • Coordinate travel, accommodation and logistics for engineers where required., • Ensure all works are completed within agreed Service Level Agreements (SLAs)., • Raise and manage work orders using the company's scheduling and job management systems., • Maintain accurate records of customer communications, appointments and completed works., • Monitor outstanding jobs and ensure prompt completion and closure., • Assist with planning larger installation projects and resource allocation., • Work closely with the Sales, Projects and Service teams to ensure smooth delivery of customer projects., • Support the Operations Manager with reporting and administrative tasks., • Promote excellent customer service at every stage of the scheduling process. Qualifications: • Experience arranging engineers diaries and scheduling of jobs (essential), • Experience within engineering, construction, facilities management, utilities or fuel storage industries., • Good telephone manner (experience dealing with customers is essential), • Strong organisational skills, • Strong IT skills (MS Office, excel etc…), • Previous experience in a similar role working within a fast paced environment. This role is being advertised by Complete Talent Services who are acting as an Employment Business