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  • Operations Manager
    Operations Manager
    hace 10 horas
    Jornada completa
    London

    It started with a little oven in a backyard... Twelve years on, that same energy has taken us to 17 shops across London, with shop 18 just around the corner (and plenty more to come!). Along the way, we've thrown some pretty unforgettable parties, teamed up with incredible people, raised money for causes close to us and served a lot of pizza to our neighbourhoods. Through it all, one thing hasn't changed, we've always done things our way: handmade, hand-delivered and always local at heart. We're a team of passionate people who love great food, good vibes and doing things our own way. We take pride in every pizza we make and bring energy, care and personality to every shift. As we continue to grow across London, we're looking for people who bring the buzz, give a sh*t, support their teammates and genuinely care about creating brilliant experiences for our customers and communities. It's a fast-paced, friendly environment where everyone plays a part in our success and has fun along the way. Now we're at a seriously exciting point of growth and we're looking for an Operations Manager to join our Operations Team and help shape what's next! The Role: This role is all about driving operational excellence across multiple shops, building high-performing teams and delivering outstanding results! You'll work closely with our Shop Managers, supporting and developing them to deliver world-class pizza, exceptional customer service and strong commercial performance. This is a field-based role with regular travel across our London shops, alongside attendance at meetings and planning sessions! We expect our Operations Managers to spend the majority of their time in our shops, coaching teams, developing the management teams and making sure every location delivers the Yard Sale Pizza standard! We're looking for someone who brings great energy, leads from the front and never compromises on quality. Someone who builds strong relationships, communicates with confidence and holds themselves and others accountable. You'll play a huge part in creating a culture where our teams love coming to work, our customers love ordering from us and every shop consistently delivers the Yard Sale Pizza experience. What you'll be doing: • Leading and supporting five Yard Sale Pizza shops to deliver exceptional operational performance, customer experience and profitability., • Coaching, developing and motivating management teams to build high performing teams and create a culture of accountability and continuous improvement., • Taking ownership of sales, labour, food costs and overall P&L performance across your shops, identifying opportunities and implementing action plans to drive results., • Monitoring labour deployment and productivity to ensure every shop delivers outstanding service whilst maintaining efficient labour costs., • Driving industry leading delivery performance by improving out the door times, driver dispatch and operational efficiency., • Ensuring every single pizza leaving the kitchen meets Yard Sale Pizza's product and brand standards., • Conducting regular operational audits covering food safety, health & safety, equipment maintenance and compliance to ensure every shop operates to the highest standards., • Supporting recruitment, onboarding and development of management teams and shop teams, creating strong succession plans and a "Plan B" culture across your shops., • Working closely with GM's and marketing to deliver local marketing initiatives, community partnerships and sales driving opportunities., • Reviewing customer feedback, identifying trends and implementing long-term solutions to improve product quality, delivery performance and guest satisfaction., • Building strong relationships with your shop teams through regular visits, coaching sessions and hands-on operational support., • Using reporting and operational data to identify opportunities, improve performance and ensure every shop consistently achieves its KPIs. We're looking for someone who • Has previous experience as a Multi-Site Operations Manager within a high-volume hospitality or QSR environment (pizza delivery experience is a bonus)., • Has a strong commercial mindset with experience managing P&Ls, labour, food costs and driving profitable growth., • Is an exceptional people leader who enjoys coaching, developing and inspiring others to succeed., • Thrives in a fast-paced environment and can confidently manage multiple priorities across several locations., • Has a relentless focus upon operational excellence and never compromises on standards or quality., • Has excellent communication skills and builds strong relationships with people at every single level of the business., • Is highly organised, proactive and solutions-focused, always looking for ways to improve performance., • Enjoys being out in the shops, supporting teams and leading from the front rather than behind a desk., • Brings a great vibe to the team, approachable, supportive, positive and passionate about helping people and YSP grow! **What you'll get: We're offering a competitive salary based on a 45 hour contract, 28 days' holiday and Christmas closure. Benefits include: • Free pizza during your working hours., • Brilliant discounts for family, friends and online merchandise., • Cycle to Work Scheme., • Tech Scheme., • Company pension., • Access to our Wellbeing Hub and counselling through Hospitality Action. How to apply: If this sounds good, then we can't wait to hear from you! Please send your CV and a cover letter telling us why you'd be the perfect fit to [lucy@yardsalepizza.com](mailto:lucy@yardsalepizza.com).

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  • General Manager
    General Manager
    hace 4 días
    £33000–£36000 anual
    Jornada completa
    London

    Job Ref: HON1097 Branch: Honi Poke Angel Location: Honi Poke Angel, London (North) Salary/Benefits: £33,000 – £36,000 per year, depending on experience Contract type: Permanent Hours: Full Time Posted date: 14/08/2026 Closing date: 25/09/2026 Join the Honi Poke family and lead one of the fastest-growing grab-and-go poke stores! At Honi Poke, we're all about fresh, fast, feel-good food. Inspired by the flavours of Pacific Hawaiian cuisine, our colourful home-made poke bowls and sushi grab-and-go options bring sunshine to busy streets, but it's our people who make the difference. We're looking for an experienced, passionate General Manager to take ownership of one of our stores. As a General Manager, you'll deliver operational excellence, lead and inspire a high-performing team, and ensure every shift runs smoothly. You're a hands-on, strategic leader who thrives in a fast-paced environment, with a genuine passion for fresh food, hospitality, and creating outstanding customer experiences. You'll be the driving force behind store performance, staff development, and customer satisfaction, and play a key role in growing the Honi Poke brand. That's the way we bowl! Key Responsibilities • Lead your store to deliver exceptional standards in service, food quality, and consistency, ensuring every shift reflects the Honi Poke vibe., • Manage day-to-day store operations, including rotas, ordering, forecasting, financial reporting, and store-level KPIs (sales, labour, GP, and guest satisfaction) to drive performance and operational excellence., • Recruit, train, coach, and develop a high-performing team, fostering a positive, motivated, and inclusive culture where staff feel supported, recognised, and empowered, while nurturing future leaders in fast-casual and food retail., • Maintain operational standards, compliance, and store environment, covering Food Safety, Health & Safety, brand standards, equipment maintenance, and store cleanliness., • Enhance the customer experience and brand presence, acting on guest feedback and delivery performance (e.g., Deliveroo), while embodying Honi Poke's values and culture in every aspect of leadership. What We Offer • £33,000 – £36,000 per year, depending on experience, • Paid breaks: your time to rest matters, • Free meals every shift, • Exclusive team discounts for you, your friends & family, • Employee Assistance Programme: support for your wellbeing, • A vibrant, friendly team culture where positivity and growth go hand-in-hand Who You Are • Experienced in hospitality, fast-casual, or food retail management (restaurant, grab-and-go, café, or takeaway experience ideal), • Hands-on, strategic, and able to lead, inspire, and develop a high-performing team, • A people-focused leader, positive, reliable, and excellent at motivating others, • Passionate about fresh food, operational excellence, and outstanding customer experiences, • Confident managing financial performance, KPIs, and operational compliance in a fast-paced environment Bring your leadership, energy, and passion to Honi Poke and help us become the go-to poke destination while growing your career in hospitality management. Apply today, we can't wait to welcome you to the family!

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  • Back of House Manager
    Back of House Manager
    hace 7 días
    Jornada completa
    London

    Inspired by the grand cafés of Mittel Europe, The Delaunay is an all-day café restaurant located near Covent Garden. Why work with us as a Back of House Manager: • Access personalised training, mentorship programmes, clear career paths and genuine opportunities for personal development., • Highly attractive bonuses in our Refer a Friend scheme, as well as other reward and incentive programmes., • Discounts on gym memberships, retail and travel., • Industry supplier trips as well as access to masterclasses and workshops., • Enhanced Maternity and Paternity., • Enjoy discounted rates at any of our restaurants as well as Minor Hotels globally., • An additional day's holiday every year, for your first five years., • Access to Mental Health counselling, plus legal and financial advice via our employee assistance programme., • Access to English lessons. The role of a Back of House Manager: • To assist Back of House Supervisors in supervising and controlling all members of the Back of House team, including the Agency Staff., • To draft all departmental rotas, taking into account holidays and training workshops, • To liaise with Personnel regarding any outstanding matters requiring disciplinary or corrective action amongst the Back of House Team., • To conduct regular reviews and audits of contract cleaning performance and to feedback findings., • To open up for tender all cleaning contracts when up for renewal and to source most comprehensive and competitive quotes., • To ensure meticulous and thorough cleaning and maintenance in all areas under your control. This is to include periodic deep cleaning as required., • Maintain a high internal customer service focus and convey this attitude to all team members., • Full-Time and Part-Time roles available. What we're looking for in a Back of House Manager: • To maintain a high customer service focus by approaching your job with the customers always in mind. To remember that customers can be both internal – employees and colleagues and external – suppliers and customers., • To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues., • To be decisive, accepting personal responsibility for making things happen, thinking ahead and developing contingency plans., • The right to work in the UK. The Wolseley Hospitality Group portfolio of restaurants comprises of The Wolseley on Piccadilly, The Delaunay in Aldwych, Brasserie Zédel in Soho, Colbert in Chelsea, Fischer's in Marylebone, Soutine in St John's Wood, Bellanger in Islington, Manzi's in Soho and The Wolseley City in Monument. We promote from within - investing in our people and developing them to become the leaders of tomorrow. The Wolseley Hospitality Group is based on a foundation of values which we are all proud to commit to. We create Places where People feel they Belong

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  • Chef
    Chef
    hace 1 mes
    £19–£21 por hora
    Jornada completa
    London

    We are looking for a highly skilled and passionate Chef to lead our culinary team. This pivotal role involves overseeing all aspects of food preparation, upholding rigorous quality and safety standards, and expertly managing kitchen operations. If you are a dynamic leader with a strong background in culinary arts and team management, this is an exciting opportunity to contribute to our esteemed establishment, driving innovation in menus, ensuring exceptional service, and fostering a positive kitchen environment. Key Responsibilities: • Lead and supervise the entire kitchen team, including sous chefs, cooks, and kitchen assistants, ensuring efficient workflow and high-quality food production., • Develop and design creative menus that align with the restaurant's concept and customer preferences., • Oversee food preparation, cooking, and presentation to ensure consistency and excellence., • Maintain strict adherence to food safety regulations and hygiene standards across all kitchen operations., • Manage inventory, order supplies, and control food costs to optimise profitability., • Train staff on food preparation techniques, safety procedures, and service standards., • Collaborate with front-of-house staff to ensure seamless service delivery., • Monitor kitchen equipment maintenance and cleanliness to uphold a safe working environment., • Foster a positive team culture through leadership, motivation, and professional development initiatives. Qualifications: • Proven supervising experience within a busy restaurant or hospitality environment., • Extensive culinary experience with strong skills in food production, preparation, and cooking techniques., • Demonstrable team management skills with the ability to lead and inspire staff effectively., • Knowledge of food safety standards and regulations is essential., • Previous experience in restaurant settings or hospitality industry preferred., • Strong leadership qualities combined with excellent organisational skills., • Ability to work under pressure whilst maintaining attention to detail., • Passion for innovation in cuisine alongside a commitment to delivering exceptional customer experiences.

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