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SUMMARY: The E-Commerce Customer Support Specialist plays a pivotal role in ensuring a seamless, customer-first digital experience. This position is focused on providing advanced online customer service, resolving escalated issues, and supporting the accuracy and effectiveness of our e-commerce operations. In addition to customer interaction, this role is responsible for product merchandising activities to maintain accurate, complete, and optimized product information across the website. This position is ideal for an experienced professional who thrives at the intersection of customer service, digital platforms, and product data management, with the ability to improve both customer satisfaction and online sales performance. EDUCATION & EXPERIENCE: • BA/BS degree in Business, Marketing, Communications, or related field (or equivalent experience)., • 1-3 years of experience in online customer service, e-commerce operations, or digital product management., • Familiarity with CRM platforms (Microsoft Dynamics, NetSuite, Salesforce, or similar) and ERP systems., • Experience with marketing automation tools (HubSpot or equivalent)., • Proficiency in web content management systems and product merchandising., • Experience with web analytics tools (Google Analytics, GA4, or equivalent). KEY COMPETENCIES: • Customer Excellence: Skilled in managing escalated service issues, delivering fast, professional, and empathetic resolutions., • Product Merchandising Expertise: Ability to maintain product accuracy, enrich product content, and ensure complete information is visible to customers., • Digital Fluency: Proficient with ERP, CRM, chat portals, and e-commerce CMS systems., • Analytical Thinking: Use data to identify service bottlenecks, product information gaps, and areas for improvement., • Cross-Functional Collaboration: Work closely with Marketing, IT, Product, and Operations to optimize both customer support and product content., • Communication: Clear, professional written and verbal communication tailored for customer-facing and internal audiences., • Adaptability: Comfortable handling shifting priorities and managing high-demand periods in digital operations. ESSENTIAL RESPONSIBILITIES: • Serve as a senior escalation point for complex customer service issues across online channels (chat, email, portal)., • Manage inquiries related to orders, account issues, product availability, and service support., • Oversee web chat portal operations to ensure consistent, high-quality engagement with online customers., • Partner with Marketing and IT to identify and implement website and service functionality improvements., • Support customer retention through service excellence, proactive resolution of issues, and ensuring an easy online experience., • Perform product merchandising tasks:, • Audit product listings for accuracy, completeness, and compliance with standards., • Enrich product content with specifications, descriptions, images, and documentation., • Ensure products are searchable, properly categorized, and optimized for user experience., • Develop and maintain reporting dashboards on customer service metrics and product data accuracy., • Provide insights on recurring service and product information issues to guide long-term improvements.

Lead Digital Designer (UX/UI/AI) Permanent / Full-time Southampton LDOT () & LeadTap® () Salary: £45k+ DOE We back talent and ambition - whether you’re a high-performing Senior ready to step into leadership or an experienced Lead looking to build and shape a design function properly. • This is not a “sit in the corner and design” role., • This is a chance to own the standard, raise the bar and help build the future of design at LDOT., • Show us the impact you can make and we’ll show you the package to match. Who We Are God-mode designers. Performance perfectionists. Straight-talkers. • We are LDOT, a digital-first marketing agency in Southampton with a simple obsession: design that blows jaws off and campaigns that actually deliver ROI. No jargon. No fluff. Just world-class work that punches above its weight and makes competitors cry into their dashboards., • We are scaling - fast. Bigger clients. More complex builds. Higher expectations. And that means our design function needs leadership, structure and ambition to match., • We’re not hiring “another designer.”, • We’re hiring the person who will lead design as we grow. About This Role This is a genuine Lead role. You will: • Set the standard for what great looks like at LDOT., • Own the quality of our digital output., • Mentor and direct freelance and in-house designers., • Champion innovation, including the intelligent use of AI., • Work alongside strategy and leadership to shape the direction of the agency. Yes, you’ll still design - this is a hands-on role. Roughly 80% web design and 20% digital artwork. But you’ll also: • Guide projects from strategy through to delivery., • Protect the LDOT standard before work reaches clients., • Build systems and processes that allow design quality to scale., • Help us grow from a brilliant design team into a formidable design function. You’ll combine strategic thinking with serious design craft. You’ll bring ideas to life in Figma. And you’ll present them with the confidence of someone who knows design changes businesses. What You Will Do • Join client kick-offs and extract the insights that shape project strategy., • Design websites, landing pages and systems that blend performance with creativity., • Build and maintain component-driven design systems in Figma., • Create wireframes and lo-fi prototypes that evolve into stunning hi-fi designs., • Support with content updates for client sites (WordPress preferred)., • Deliver digital and occasionally print design as part of wider client accounts., • Present and hand over designs confidently — in person or via tools like Loom., • Collaborate closely with strategists, developers and marketers to deliver campaigns that look as good as they perform., • Contribute thought leadership through articles, playbooks, social posts, award entries and more. Design Leadership • Take ownership of the design function at LDOT, setting the standard for craft, performance and presentation., • Lead and mentor freelance and in-house designers, providing clear briefs, constructive feedback and quality control., • Manage design resourcing across projects, ensuring the right talent is deployed at the right time., • Establish and evolve internal design processes, templates and best practice to improve speed and consistency., • Review and sign off key deliverables before client presentation, protecting the LDOT standard., • Support hiring and onboarding of additional designers as we scale., • Help shape the long-term vision for LDOT’s design capability. AI & Innovation • Champion the smart use of AI within the design process to increase speed, quality and creative exploration., • Identify and implement AI tools that enhance ideation, wireframing, asset creation and workflow efficiency., • Lead experimentation with AI-assisted design while maintaining LDOT’s craft, originality and performance standards., • Upskill the wider team in practical AI applications within UX/UI and digital design., • Treat AI as a performance multiplier, not a gimmick. What You Bring Strategic & Leadership Skills • Confidence during design phase onboarding., • Clear communication and presentation skills, live or recorded., • Ability to align design decisions with business goals and performance metrics., • A collaboration mindset - working seamlessly with strategists, developers and marketers., • Experience leading or mentoring designers, freelancers or junior team members., • High standards and the confidence to challenge work that doesn’t meet them., • Ability to give clear, actionable creative feedback that elevates output., • Ownership mindset - you step in and lead., • Calm decision-making under pressure, balancing creativity with deadlines and commercial priorities., • Curiosity and proactive adoption of AI tools that enhance strategic creative thinking., • Ability to balance automation with craft - knowing when AI accelerates output and when human judgement leads., • A forward-thinking mindset that keeps LDOT at the cutting edge. Core Technical Skills • Figma: auto-layout, component libraries, variables and responsive design., • Strong UI/UX experience, building designs with conversion at the heart., • Graphic design skills across Photoshop and Illustrator., • Basic CMS knowledge (WordPress ideal)., • Wireframing and page layout skills designed for performance., • Experience balancing performance-driven design with creative, award-worthy ideas. Performance & Analytical Skills • Conversion Rate Optimisation mindset - always testing, tweaking, improving., • Strategic process understanding: strategy → wireframe → lo-fi → hi-fi → dev handover → QA & feedback rounds., • Critical thinking: designs led by purpose, not just decoration. Why LDOT®? Because average is not in our vocabulary. Here you will: • Lead, not just execute., • Shape the direction of design within a fast-scaling agency., • Work on high-profile, high-impact projects that stretch you., • Have the freedom to innovate and test ideas that excite you., • Collaborate with A-players who raise the bar daily., • Accelerate your career faster than in any “safe corporate” environment., • Earn a competitive package that rewards impact, not time served., • Gain access to fully-funded, career-changing training as part of progression. This is one of the most exciting times to join LDOT. We’re scaling fast, taking on bigger clients and bolder projects. If you want to help build something — not just sit inside it — now is the moment. Ready To Apply? This is not for coasters. It’s for the ambitious. The hungry. The ones who want to own it. If you’re ready to lead, raise standards and do the best work of your career, we want to hear from you. Apply now and let’s make design that actually works.

Are you ready to make your mark in the world of elite global sport? We are passionate about delivering one of the world’s greatest sports and entertainment spectacles, leaving a positive legacy wherever we operate. Innovation has always been at the heart of what we do. Decades on, the sport remains a pioneer, developing technologies that have made a significant impact beyond the track. Everything you see on screen or at a live event is made possible by our passionate and dedicated people. Whether it’s engineering, broadcast, legal, logistics, security, event management, commercial, media rights, marketing, or communications, there is always a talented team working to maximise the potential of the sport. Role Overview We are recruiting for a Customer Data Product Manager to join our IT team. Reporting into the Head of Customer Data Operations, this role is centred on data engineering, product ownership, and partner code review. Main Duties and Responsibilities Product Roadmap Ownership Own and sequence the roadmap for customer data products, prioritising initiatives that maximise business value and accelerate data maturity. Partner Management Orchestrate delivery across engineering, data science, and third-party vendors to meet deadlines and quality standards. Data Foundations Oversee ingestion pipelines and transformation tooling within a cloud environment, ensuring reliability, scalability, and compliance across object storage and data warehouse platforms. Enablement Make data accessible and actionable for Insights, Marketing, and Commercial teams through dashboards, APIs, and curated datasets. Business Engagement Work directly with Marketing and Commercial stakeholders to capture needs, shape requirements, and prioritise features. Value Measurement Define and track metrics for engagement success, commercial uplift, and operational efficiency. Publish regular impact reviews to demonstrate value. Intelligent Automation Identify and deliver automation opportunities that reduce cycle times and increase productivity across data workflows. Governance & Risk Management Enforce standards for privacy, security, and ethical AI use across all data products. What Does Success Look Like in This Role? Speed Weeks, not months, from idea to measurable impact. Quality Reliable, observable data products with robust rollback and monitoring processes. Value Clear, attributable gains in engagement, revenue, or cost efficiency. Trust & Compliance No compromise on data privacy, regulatory compliance, or brand reputation. What Are We Looking For? Experience Essential: • Proven experience as a Product Manager or Data Product Owner within analytics, data platforms, or customer data domains, • Hands-on familiarity with cloud data platforms and orchestration tools, • Strong understanding of data modelling, identity resolution, and activation use cases, • Ability to translate business needs into technical requirements and prioritise effectively, • Comfort with metrics, experimentation, and ROI-driven storytelling In this role, it is essential that you are: • A self-starter with ambition, drive, and creativity, • Passionate about people and data, • Able to translate technical concepts into clear, accessible language, • Highly articulate, both written and verbal, • Comfortable operating at all levels of the organisation

Job Title : Microsoft Dynamics Developer Exp Range : 7-13 years As a Dynamics 365 Developer (primarily Customer Service, Marketing and Sales), you will play a crucial role in designing, developing, and implementing solutions using Microsoft Dynamics 365. You will work closely with stakeholders to understand business requirements and translate them into technical solutions that enhance our business processes. Your expertise will be pivotal in ensuring the successful deployment and maintenance of Dynamics 365 applications. The Dynamics 365 Developer will be a dynamic individual who can apply their knowledge and technical expertise to the delivery of Dynamics 365 and Power Platform solutions within a product-based organisation with an agile delivery methodology. As a practised application professional, they will adopt and support a product team-based approach, proactively sharing ideas and expertise and supporting others within the team. They will take pride in their work and have a keen eye for attention to detail. The Dynamics 365 Developer will also be responsible for contributing to the continuous improvement of the Products Team’s capability, enhancing the service provided to our customers. Key attributes include the excellent collaboration and communication skills, as this role demands constant interaction with cross-functional teams, including developers, product owners and key stakeholders • Experience: Minimum of 5 years of experience in Dynamics 365 CE and Power Platform development and customisation., • Technical Skills:, • Omnichannel & CoPilot Studio for Customer Service, • Skilled in the configuring and optimising Omnichannel and CoPilot Studio for Customer Service and Contact Centre, including live chat, voice, and digital messaging channels to enhance customer engagement. IVR setup with Copilot Studio is important., • Power Platform Development, • Competent in building and managing solutions using Power Apps (Canvas and Model-Driven), Power Automate, Power Pages, Power BI and CoPilot using CoPilot Studio. Understands Power Platform ALM practices including solution layering, source control, and CI/CD., • Dynamics 365 Development, • Skilled in the configuration and development within the Dynamics 365 CE products using business process workflows, Custom Actions, JavaScript Customisations., • Programming & Scripting, • Applies strong development skills in C# (.NET), JavaScript, HTML, and SQL to extend platform functionality, build custom components, and integrate with external systems., • Dataverse Management, • Skilled in the the architecture and governance of enterprise-scale Dataverse environments, including security, performance tuning, and data modelling., • Azure Integration, • Skilled in the configuring and optimising Azure services such as Logic Apps, Azure Functions, Service Bus, and Key Vault to support integration and automation scenarios., • DevOps & CI/CD, • Skilled in the principals of Agile working using Azure DevOps to manage solution lifecycle, automate deployments, and maintain environment consistency., • XRM Toolbox, • Proficient in using XRM Toolbox for solution management, metadata analysis, and system administration tasks., • Security Clearance: To be successfully appointed in this role, it may be requirement to hold or to be able to obtain Security Check (SC) clearance and maintain this., • Soft Skills:, • Excellent problem-solving and analytical skills., • Strong communication and interpersonal skills.

Are you ready to lead the transformation of customer experience by building a single customer view and unlocking the full power of Salesforce Automotive Cloud CRM Platform? Hendy Group has an exciting opportunityin our Marketing Teamfora CRM Manager. This position is fully on-siteand open to candidates locatedanywhere within a commutable distance of our operational sites across the South Coast. The Opportunity: TheCRM Manager leads the implementation, optimisation, and management of Hendy Groups Salesforce Automotive Cloud platform to create a single customer view. They develop automated lifecycle journeys, advanced segmentation, and targeted campaigns in collaboration with Group and Regional Marketing teams, supported by strong data quality. The role drives deeper customer insight, improved retention and loyalty, and enhanced revenue through whole-life customer engagement. Role responsibilities will include: Lead the implementation and strategic development of Salesforce Automotive Cloud, ensuring full onboarding, configuration, and SCV data mapping across Hendy Group. Design and optimise automated customer lifecycle journeys(acquisition, retention, loyalty, recovery, and re-engagement) with advanced segmentation and tailored journeys for key customer groups. Oversee data quality and integrity, guiding the Data Quality Specialist, defining data standards, and ensuringaccurateintegration between DMS, CRM, and related systems. Develop customer insight and scoring models, including propensity-to-buy, value segmentation, and analysis of lapsed or lost opportunities to support commercial teams. Collaborate with Marketing, Sales, Aftersales, Digital, and Data teamsto deliver integrated CRM-led campaigns, targeted segmentation, and journey recommendations. Produce dashboards and performance reporting, continually optimising journeys, segmentation, and automation based on engagement data and insight trends. Ensure full compliance with GDPR, FCA, and internal governance,maintaininghigh standardsof data security, privacy, and ethical customer information use. The Rewards: As well as a competitive salary and a structured career path, you willbenefitfrom working in a supportive, progressive environment with excellent development opportunities. You can also expect: Bespoke induction and learning programme and comprehensive ongoing training throughout your career; Enhanced family leave benefit; Access to Company Vehicle Scheme; Life Insurance; Bupa Healthcare Cash Plan for you and your family; Opportunity to join the company pension scheme; 23 days holiday (plus bank holidays), increasing with length of service; Discounts on new vehicle, used vehicle, service and parts purchases; and Variousperksand discounts with high street and online retailers and services. About You: Excellent analytical, problem-solving, and data skills , comfortable working with large, complex customer and vehicle datasets whilemaintaininghigh data quality and governance standards. Expertisein designing, implementing, and optimising CRM and marketing automation journeys , including targeted segmentation and translating business requirements into technical solutions. Strong organisational, project management, and independent working skills , with the ability to manage multiple workstreams and drive process improvements. Effective communicator and collaborator , with strong stakeholder management skills and confidence presenting insights to senior leaders across cross-functional teams. The Company: Hendy Group is a family-run business with over 80 sites along the South Coast. At Hendy, we aim to deliver a premium experience as we have done for 165 years, all in an effort to achieve our vision of delivering 100% customer and colleague satisfaction; our forward-thinking, progressive outlook perfectly complements our values with honesty, quality, care and customer service at the heart of the company, as they have been since 1859. If you think youpossessthe necessary experience, skills and qualifications and would like to be part of Hendys continuing success, select ApplyNow andsubmityourCV. We look forward to hearing from you. TPBN1_UKTJ

CRM Marketing Automation Manager (Salesforce)Term: 12-month contract - with the team having at least a 3 year roadmap ahead of itSalary: £45k to £55k plus bonus, 25 days leave, good pension, healthcare, life assurance, etc.

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The Marketing Automation Specialist will be responsible for configuring and managing our marketing automation platforms. Configure and manage our marketing automation platforms. About the job Marketing Automation Specialist.

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