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  • CQC Registered Manager - Residential Care Home
    CQC Registered Manager - Residential Care Home
    4 hours ago
    £35000–£40000 yearly
    Full-time
    Coulsdon

    CQC Registered Manager - Mental Health Residential Home Our 13-bed residential care home in Coulsdon is seeking a new registered manager! The ideal candidate for this position will succeed in this role if they have both knowledge and experience in the social care sector, specifically mental health. The registered manager will need to register with the CQC and passing the probation stage of the role will be dependent on the CQC approving their registration. Our mental health residential home is seeking a new manager to support up to 13 service users who live with mental illness, physical disabilities, dementia, and/or complex behaviours. Responsibilities Ensuring the safety and well-being of the service users within the home · All service users will be safe, provided with person-centred care, and indicating that they are happy via feedback mechanisms · Holding responsibility for all areas of the care provided Following CQC regulations and ensuring the home is compliant · Maintaining CQC compliance, regularly auditing and improving, and preparing for CQC inspection. Maintaining ‘Good’ CQC report for the home ·* Managing a team of staff * · Organising the staff rota, conducting supervisions for the staff, ensuring that staff follow policies and procedures, pushing the professional development of the staff members, hosting regular staff meetings, dealing with disciplinary actions ·* Liaising with professionals and stakeholders* · Ensuring MDT members, stakeholders, family members and other outside bodies are kept updated · Collecting feedback from stakeholders and making improvements as needed · Maintaining relationships with stakeholders and making positive links for the organisation ·* Upholding and improving the organisation’s reputation * · Maintaining CQC report of ‘Good’ and working towards improving to ‘Outstanding’ · Representing the organisation when liaising with outside bodies · Seeking continual improvement and pushing new initiatives ·* Ensuring the home is at capacity* · Assessing potential service users, submitting proposals, liaising with professionals, ensuring all beds are filled in a timely manner ·* Holding responsibility for administration tasks* · Auditing, writing care plans and risk assessments, completing provider information requests, following policies and procedures and completing all administration tasks required · Delegating tasks as required and ensuring completion ·* Managing the finances of the home* · Ensuring financial viability of the home including managing purchasing, keeping track of resident funds, recording financial transactions and auditing the home’s finances Qualifications Essential • Willing to register with CQC, • Mandatory social care trainings including medication administration, • Level 5 NVQ in Health and Social Care, • Nursing degree, • PBS qualifications, • Compassion, • Resilience, • Organisation, • Good leader, • Ability to take initiative, • Company events, • On-site parking Experience: • Care home: 3 years (required) Language: • English (required) Licence/Certification: • Enhanced DBS (preferred) Work Location: In person

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  • E-Commerce Operative
    E-Commerce Operative
    11 days ago
    £26000–£28000 yearly
    Full-time
    Croydon, London

    The E-commerce Operative will be responsible for providing exceptional customer service by optimizing the online buyer experience. You will offer administrative and operational support. Responsibilities Customer Service: Act as primary point of contact for online and mail order customers, answering phone and email enquiries, resolving complaints and processing orders in an efficient and timely manner. Operational: Processing, packaging and shipping orders accurately; Organizing stocks and maintaining inventory; Inspecting products for defects and damages: Take pictures and film packaging process: Examine incoming and outgoing shipments: Organize warehouse space: Receive, unload and place incoming inventory items appropriately: check, verify and fill customer invoices: follow company safety and hygiene rules. Website Online Shop: Create, edit and upload product photography and descriptions to the e-commerce platform and remove discontinued/out-of-stock items in a timely manner. Stock Control: Assist with rolling stock checks, unpack and process daily deliveries, process returns and write-offs, assist with exit strategy for slow moving and discontinued stock, keep storage areas organized and easy to navigate; Inventory update – every week. SKILLS AND REQUIREMENTS: Must have good telephone communication skills. Experience within customer service. Able to work independently with a 'Can do attitude' Ability to resolve customer issues and address complaints. Basic computer literacy particularly Excel and Word, Internet and e-mail. Portuguese / English Speaking is a must.

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  • Administrative Assistant
    Administrative Assistant
    2 months ago
    £15 hourly
    Part-time
    London

    Job description We are looking for a reliable and well-organised Administrative Assistant to support the day-to-day administrative needs of our office. This is a part-time, office-based role (SW165BN), ideal for someone proactive, detail-oriented, and confident working in English. Key Responsibilities General administrative support and office organisation Managing calendars, appointments and reminders Coordinating and managing external services (utilities, insurance, maintenance, suppliers, etc.) Assisting with documentation, records and filing (digital and paper) Supporting basic Health & Safety administrative tasks (records, checks, follow-ups) Assisting with HR-related administrative tasks (employee records, onboarding paperwork, general support) Assisting with onboarding paperwork and general office processes Liaising with external providers and contractors when required Requirements Previous experience in an administrative or office support role Good written and spoken English Strong organisational skills and attention to detail Confident using email, calendars and basic office software Ability to work independently and manage multiple tasks Desirable (but not essential) Experience managing services such as utilities, insurance or contracts Experience in HR administration (onboarding, records, coordination) Basic knowledge or experience in Health & Safety administration Experience working in a small office or growing business

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