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OUR COMPANY: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. WHAT YOU’LL DO: We are seeking a highly motivated Data Center Service Ops Manager to oversee and lead operations across our portfolio of UK and European Global Data Centres. This role is critical in ensuring consistent service delivery, driving continuous improvement, and managing day-to-day operations across multiple sites. The Service Ops Manager will be responsible for driving cross-functional meetings, assigning action items, managing project timelines, and ensuring that deliverables are met to both EOS's and our clients' satisfaction. As the Service Manager, you will have the opportunity to shape the direction of our data center services while maintaining sustainable and positive relationships with internal and external stakeholders. KEY RESPONSIBILITIES: Project Leadership • Lead cross-functional teams in the planning, execution, and successful completion of data center and network installation projects., • Develop and manage comprehensive project plans that define scope, schedule, budget, resource allocation, and risk management strategies., • Build and nurture strong relationships with internal stakeholders, external vendors, and subcontractors., • Proactively identify potential risks or issues and create risk management strategies to minimize disruptions., • Monitor and track project budgets, expenses, and potential cost-saving opportunities., • Prepare regular status reports, performance metrics, and project updates for stakeholders., • Lead post-project reviews and lessons learned sessions. Experience & Technical Expertise • Proven experience managing global technical teams and supporting enterprise network deployments and operations., • Strong understanding of networking concepts including routers, switches, dynamic routing protocols, and circuit troubleshooting., • Experience with process improvement and systems development, particularly through automation to streamline workflows., • Experience in service management, customer expectations management, and ensuring exceptional customer experiences that meet SLAs., • Track record of developing customer success plans, defining KPIs, and driving client relationships with a focus on service excellence., • Excellent leadership and interpersonal skills to foster collaboration across global teams., • Strong communication skills with the ability to convey complex technical issues clearly to clients and decision-makers., • Strong organizational and time-management skills, with the ability to manage sensitive and confidential information., • Ability to influence, negotiate, and make decisive decisions in high-pressure environments., • Experience with Data Center operations, cloud computing, and large-scale infrastructure deployments., • Certifications in project management (e.g., PMP, PRINCE2) or IT service management (e.g., ITIL). #IND #LI-Onsite

Company Description At Raising Cane’s Chicken Fingers®, we serve only the most craveable chicken finger meals – it’s our One Love! Known for our great Crew and cool Culture, we follow a Work Hard. Have Fun. philosophy. Raising Cane’s is the fastest-growing chicken concept around and is on track to be a Top 10 Restaurant Brand in the United States. Each Crewmember is important to our rapid growth and enduring success. Now is your chance to join the Team and Raise The Bar! Job Description Your Role at Raising Cane’s: The Assistant Restaurant Leader is responsible for supporting the Restaurant Leader in day-to-day operations of the restaurant and upholding Raising Cane’s standards and culture in all areas of restaurant operations. The physical work environment includes working in a fast-paced kitchen environment (which requires extended periods of physical exertion, such as walking, standing, lifting and bending) and interacting with customers. It also includes both inside and outside work in varied temperatures, working with and around food products, common allergens, industrial equipment, commercial cleaning products that require the use of personal protective equipment and physical activities necessary to complete the responsibilities of the job. Your Impact and Responsibilities: • Purpose of the position:, • Hires and terminates all hourly, non-management crewmembers, • Owns the onboarding, status change and payroll process for all hourly crewmembers, • Creates crewmember work and training schedules, • Manages the performance of all hourly crewmembers (e.g. development, coaching, redirective communication and documentation, and other performance management tasks), • Acts as manager on duty and opens and closes the restaurant, • Manages cash handling and ensures accountability, • General to the role:, • Enforces Raising Cane’s policies and standards, • Executes shift management meeting Raising Cane’s operations and safety standards, • Uses required tools, forms and logs to support shift execution, document results and take corrective action when needed, • Deploys crewmembers during a shift, • Provides exemplary customer service, • Utilizes reward and recognition program for the crewmembers in the restaurant, • Authorizes employee functions requiring manager approval (e.g. discounts, promotions, timeclock overrides, etc.), • Ensures cleanliness of the restaurant and ensures the facility is in good working order Requirements for Success: • Detail-oriented, organized and able to manage multiple priorities that may be constantly changing, • Self-driven, flexible, and highly energetic with strong analytical, written and verbal communication skills, • Able to work effectively and efficiently both independently and collaboratively, • Able to recognize and analyze problems, set goals, create plans and convert plans into action to solve problems, • Proficient in a variety of technology systems including Microsoft Office (Excel, Word and Outlook) and ability to learn and adapt to new systems quickly, • Able to work a variety of shifts including days, evenings and weekends and travel as needed for work-related functions and training, • 3+ years of restaurant or retail management experience, • New restaurant opening experience preferred, • GCSEs or equivalent required, some tertiary education preferred All your information will be kept confidential according to EEO guidelines. Note: This role is not eligible for visa sponsorship at this time and you must hold valid Right to Work in the UK when applying

Welcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Our Team As Warner Bros. Discovery (WBD) portfolio continues to grow – around the world and across platforms – the Technology & Operations team is building media technology and IT systems that meet world class standards for which WBD is known. T&O builds, implements and maintains the business systems and technology that are critical for delivering WBD’s products, while articulating the long-term technology strategy that will enable WBD’s growing pay-tv, digital terrestrial, free-to-air and online services to reach more audiences on more platforms. Your New Role... With a focus on networking, international satellite & fibre methodology and compression & distribution technologies reporting to the Senior Director of Distribution Engineering, this position is critical in monitoring and supporting WBD’s Global television distribution infrastructure and supporting our Live Events output. You will be a part of our Tier 1 behind-the-scenes operations support team expected to have a versatile skill set both technically and personally with the ability to stay focused and continually develop as an experienced and skilled technician. Operations Engineer’s in this role will have experience in leading difficult situations, staying calm, reacting quickly under pressure and being able to execute on the key responsibilities noted below. Your Role Accountabilities… • Monitoring all of WB Discovery’s channels, • Manage the necessary switching of transmission systems during normal or emergency conditions to ensure that all services remain on the air., • Respond to all affiliate enquiries and maintain on-going communication with customers, keeping them up-to-date with the progress of their tickets, • Serve as a liaison between other support teams and the customer as required by working collaboratively across all leadership levels, • Outage vetting – initiating of critical outage situations, • Manage incident and planned work tickets: uphold professional ticket management from the get-go for the benefit of the rest of the global support teams by ensuring all ticket types are logged, work logs comprehensively updated and then carefully manage routing to ensure resolution, • Liaise with third party fibre, uplink and playout providers during fault investigations., • Provide input and issue written reports to various factions of the Technology & Operations groups about transmission system reliability., • Routinely check the health of Distribution equipment., • Proactively identify and address potential risks and vulnerabilities in our distribution infrastructure, recommending mitigation strategies, • Develop corporate oversight/participation in Distribution Technologies, • Assist with training and development of Distribution Staff Members as needed., • Create and update documentation and procedures, • Implement, or assist with implementation of, changes to distribution infrastructure, • Identify, adjust, and help establish new monitors and metrics needs Qualifications & Experience… • Experience in a broadcast, media, or telecommunications environment., • In-depth knowledge of television distribution systems, platforms, and standards., • Working knowledge of digital baseband signals, SDI, HD-SDI and ASI for video and PCM, Dolby D and E and its variants for audio signals as well as awareness of TCP/IP Network concepts including multicast traffic, • Knowledge of and experience with SMPTE 2110, • Working experience with Television Distribution Systems – fibre and satellite based encoding, as well as Telemetry Monitoring and Control Systems, • Is able to operate associated test and analysis equipment including but not limited to video waveform monitor, vector scope and transport stream analyzer, • Specific experience and expertise in troubleshooting and correcting signal quality issues, signal routing, systems integration and maintenance, • Candidate should have working knowledge of MPEG-2/4 encoding technology, encryption/ authorization technology and TVRO receive systems., • Able to work without supervision, combining initiative with discretion, • Computer literacy, excellent oral and written communication abilities and close attention to details are required., • Overnight, weekend, holidays, and rotating shifts are required as this is a 365/24/7 mission critical position to support the distribution reliability of WBD services., • This position is considered an essential position. This means that during times of inclement weather, emergencies, or when access to the workplace may be impeded, that employees in this position are expected to report to work to support business continuance, unless otherwise instructed by their direct manager, • Able to communicate technical matters to technical and non-technical audiences, • Understand and be able to work with monitoring systems and related technologies, • Must be able to independently research, troubleshoot, and resolve trouble tickets within established Service Level Agreements, • Ability to provide Total Call Ownership to include handling irate customers, escalating issues as appropriate and providing the necessary follow up before incidents are closed #Tech Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you. How We Get Things Done… This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at ___ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our ___ for instructions to submit your request.

OUR COMPANY: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. WHAT YOU WILL DO: The Project Manager of Audio Visual Deployment Operations is responsible for driving the full cycle of design, scheduling, and deployment of collaborative VC Equipment in new or remodeled client offices. You will be a Subject Matter Expert (SME) on planning, execution, control, financial responsibility and post-project review for Audio Visual Deployment equipment. Equipment includes audio visual and video conferencing systems, digital wayfinding, production events spaces, specialty demo spaces and more. You will partner with facilities and IT to ensure the effective deployment of innovative spaces that help drive collaboration and communication. Your work generally overlaps with - and is heavily interdependent on - construction work, and the Deployment Operations PM works to ensure ideal site conditions for the installed technology. KEY RESPONSIBILITIES: * 4+ Years Project Management Experience in a technical field (AV/VC, Networking, Infrastructure, IT Construction, etc.). * Experience with project management software platforms in an enterprise organization including Office Microsoft Suite, Google Suite, Asana, and similar PM style applications. * Excellent task management, verbal & written communication skills, combined with relentless follow-up; able to troubleshoot and solve project related issues, removing roadblocks for installation crews and construction teams. * Understand and maintain project budgets, adhering to strict guidelines. * Effective communication and interaction with employees, clients and colleagues across multiple platforms including but not limited to Workplace Chat, Cisco Webex, email, and tasks. * Experience with leading teams through the design, scheduling, deployment and commissioning phases of conference rooms, event spaces, broadcast studios, digital signage, and other VC type deployments in an enterprise organization. * Effectively manage multiple projects across multiple cities and regions with an ability to travel domestically and internationally if the projects demand it. * Excels when working in a team-oriented environment and highly motivated to provide a positive user experience. Exceptional attention to detail with a proven ability to consistently and positively contribute in a fast-paced, changing work environment with the ability to prioritize multiple functions and tasks and manage time efficiently. * Strong demonstrated interpersonal and communication skills, a customer-service orientation, and welcoming, helpful attitude. Able and confident to make decisions and be accountable for project deliverables. * Manage outside vendors on design process, integration efforts, adhering to rigid design guidelines; Bluebeam Revu Sessions proficiency level: Intermediate. * Understand AV system functionality and installation processes and techniques. * AutoCAD proficiency level: Beginner to intermediate, ability to navigate, markup basic drawings and adding templates for RCP’s, elevations & floor plans. ESSENTIAL CRITERIA: * 4+ years project management experience in a technical field (AV/VC, Networking, Infrastructure, IT Construction, etc.). * Experience with Project Management software platforms in an enterprise organization including Microsoft Office Suite, Google Suite, Asana, and similar PM style applications. * Excellent task management, verbal and written communication skills, combined with relentless follow-up; able to troubleshoot and solve project-related issues, removing roadblocks for installation crews and construction teams. * Understand and maintain project budgets, adhering to strict guidelines. * Effective communication and interaction with employees, clients, and colleagues across multiple platforms including but not limited to Workplace Chat, Cisco Webex, email, and tasks. * Experience with leading teams through the design, scheduling, deployment, and commissioning phases of conference rooms, event spaces, broadcast studios, digital signage, and other VC type deployments in an enterprise organization. * Effectively manage multiple projects across multiple cities and regions with an ability to travel domestically and internationally if the projects demand it. Travel up to 30% of the time * Excels when working in a team-oriented environment and highly motivated to provide a positive user experience. Exceptional attention to detail with a proven ability to consistently and positively contribute in a fast-paced, changing work environment with the ability to prioritize multiple functions and tasks and manage time efficiently. * Strong demonstrated interpersonal and communication skills, a customer-service orientation, and welcoming, helpful attitude. Able and confident to make decisions and be accountable for project deliverables. * Manage outside vendors on design process, integration efforts, adhering to rigid design guidelines; Bluebeam Revu Sessions proficiency level: Intermediate. * Understand AV system functionality and installation processes and techniques. * AutoCAD proficiency level: Beginner to intermediate, ability to navigate, markup basic drawings and adding templates for RCP’s, elevations, and floor plans. DESIRED CRITERIA: * Experience with construction drawings and schematics, understanding the functionality and infrastructure requirements for building and servicing client spaces with future proofing in mind. * CAPM or PMP certification is a bonus * Certified Technology Specialist (CTS) is a bonus * BS or BA degree preferred EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor. #IND #LI-Hybrid

OUR COMPANY: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. POSITION OVERVIEW: We are seeking a highly capable and experienced Service Delivery Manager to lead our onsite team at a leading tech company. This individual will play a critical role in driving exceptional service delivery across enterprise AV and collaboration environments, ensuring operational excellence, governance alignment, and stakeholder satisfaction. The SDM will oversee service performance, team development, and continuous improvement initiatives, while maintaining strong client relationships and ensuring services are delivered to the highest standards. Success in this role requires a solid understanding of AV systems, conferencing platforms, and service workflows, combined with strategic leadership and a proactive, data-driven approach to service management. WHAT YOU’LL DO: • Effectively collaborate with the client to develop the account, exceed expectations, and deliver within the defined scope of work, • Lead and manage all personnel matters for the team, including performance management, communication, goal and objective planning, and team building, • Maintain oversight of workflows and communication efforts to ensure operational efficiency and alignment with service goals, • Manage all communication with staff, maintain visibility into employee performance, and ensure alignment with business objectives, • Provide oversight of the service governance framework to ensure processes and policies are maintained, reviewed regularly, and improved as needed, • Ensure optimal levels of customer service and provide effective training to staff to support high-quality deliverables, • Lead and facilitate regular service reviews with all stakeholders, including weekly tactical syncs, monthly operational reviews, and quarterly SLA and service improvement reviews, • Analyse service trends, forecast needs, and make strategic, data-driven business decisions, • Report on service-specific budget status and other financial measures defined for the customer engagement, • Oversee and maintain the leave plan roster for primary and secondary resources, providing updates to stakeholders in bi-weekly meetings, • Design and manage a robust technician onboarding process (in collaboration with the EOS IT Solutions Operational Excellence team) to ensure knowledge transfer and service continuity, • Collaborate with EOS Human Resources on all personnel issues or questions, • Minimum of 5 years experience managing and developing technical teams delivering enterprise AV or collaboration services, • Proven experience managing service governance programs, including service reviews, QBRs, SLAs, and escalation processes, • Strong understanding of AV systems, conferencing platforms, and service workflows, • Experience with automation, process improvement, and systems development in a service delivery context, • Demonstrated excellence in people management, including team leadership, performance development, conflict resolution, and fostering a collaborative, high-performing work culture, • Proactive, data-driven mindset with strong analytical and forecasting skills, • Excellent organizational and time management abilities, • Ability to manage sensitive and confidential information with discretion, • Self-motivated and accountable, with a proactive approach to daily tasks, • Strong influencing, negotiation, and decision-making skills, • Proven track record of delivering efficient services that exceed customer expectations #IND #LI-CT2

WHO WE ARE: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. THE POSITION We have an immediate opening for a highly motivated, collaborative and committed individual to fill our Network Field technician position within our Global Network team. The Network Technician will support the Project Management and Network Engineering team to carry out a best in class service in the deployment of networking hardware for Global customers. Please Note: This position will require 90% travel to various customer sites around the globe including the UK, Ireland and Europe. KEY DUTIES AND RESPONSIBLITIES • Installing network hardware, components and cabling., • Trouble shooting and resolving issues with network cabling, copper and fibre., • Inspecting and testing copper and fibre optic lines to ensure they adhere to industry standards., • Ability to rack and stack networking hardware within onsite and off-site racks in accordance with requirements., • Ability to provide technical support through various means of communication., • Collaborate easily with network engineers and project managers., • Assisting network engineers with network design, implementation and problem resolution., • Be able to cable networking rooms and racks to data centre cabling requirements and standards., • Create site survey reports on MDF and IDF readiness including power & cooling and rack status., • Perform both Pre and Post Wifi surveys using industry standard software and equipment., • Meet quality, productivity, turnaround time and other expectations. KEY REQUIREMENTS • Good experience of networking hardware – routers, servers, switches, PDU’s, copper termination/testing and fibre optic cabling/testing., • Hands on experience with major manufacturers of routers, switches and wireless., • Excellent organizational, interpersonal, time management, written and oral communication skills., • Ability to read technical network diagrams, schematics and port maps, • Ability to interpret rack build layouts and bills of materials, • Good understanding of networking concepts and a desire to build skills in this area, • Candidate must be able to lift up to 50 pounds, • Excellent analytical, problem-solving skills and strong attention to detail., • Ability to diagnose basic technical problems and find the root cause., • Ability to work in fast paced dynamic environment, • Previous years’ experience in Network Engineering Deployments for large-scale networks in a corporate environment., • Must be available to work outside of normal business hours EDUCATION: Preferred CCNA / JNCIA/ CompTIA Fluent in spoken and written English EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor. #IND #LI-CS1

Want to do the best work of your life? With 24 million customers in 7 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. We're looking for a proactive and collaborative individual to take day-to-day ownership of our digital hub for Customer Service colleagues, ensuring the platform continues to evolve, scale and deliver a high-quality experience for all CSG colleagues. Sitting within CSG Creative, you'll help shape the platform roadmap, uphold design and UX standards, and streamline how teams across CSG engage with CSG Home. CSG Home is our central digital hub for Customer Service Group colleagues - a single, simplified destination that brings together learning, communications, incentives, tools and day-to-day operational support. Built and owned by our creative team, CSG Home streamlines how colleagues find information, stay informed and engage with the latest updates, while offering a personalised and intuitive experience powered by Webflow. What you'll do: • Take overall accountability for the strategic plan for CSG Home and the underpinning delivery plan, including prioritisation, long term vision and ensuring the platform continues to evolve in line with business needs., • Coordinate the CSG Home governance process, helping streamline decision-making, clarify ownership and maintain accurate documentation., • Support the development and delivery of the CSG Home roadmap, ensuring updates and new Homes (e.g., Sales Hub, Home & Support, Home & Knowledge) land effectively., • Act as the day-to-day owner for the platform, ensuring published content meets Creative Studio's UX, design and accessibility standards., • Work closely with teams to gather requirements, align on priorities and manage platform activity., • Collaborate strongly across C&CE, feeding into wider plans and supporting hub owners to optimise their Homes and embed Creative led best practice., • Maintain and improve standard operating processes for Webflow publishing, templates, component usage and content workflows., • Lead the strategic direction for Webflow - monitoring emerging innovations, exploring new capabilities, identifying opportunities to enhance performance, and shaping future business cases. This includes defining the long-term vision for an interconnected Homes ecosystem., • Champion consistency across all Homes, helping stakeholders understand and apply Creative-led patterns and standards., • Track performance insights and colleague feedback, using this data to recommend enhancements to the user experience or ways of working., • Support the team in coordinating governance forums, building packs and sharing updates with senior stakeholders.What you'll bring:, • Experience managing digital content, platforms or online tools in a multi-stakeholder environment., • Working knowledge of CMS or low/no-code platforms (Webflow experience beneficial but not essential)., • Strong organisational skills, able to manage multiple requests and maintain momentum across workstreams., • Good understanding of UX or design principles and the ability to apply standards consistently., • Confidence working with stakeholders at all levels, with clear and effective communication skills., • Ability to take ownership, bring structure to ambiguous areas and proactively identify improvements., • Comfortable working with data, feedback and insights to inform recommendations.The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Access to free NOW, for streaming all your favourite shows"(for non-Sky customers), • A generous pension package", • Private healthcare", • Discounts and cashback at over 800 Retailers Where you'll work: At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. The hybrid working expectations for this role are 3 days in the Osterley head office per week. This role is a 12 month fixed term contract, 37.5hrs per week. Inclusion: Recognised as an 'Inclusive Top 50 Employer' and a 'Times Top 50 Employer for Women', we're working hard to ensure we're a truly inclusive place to work. This means we don't just look at your CV. We're more focused on who you are and the potential you'll bring to Sky. We also know that everyone has a life outside work, And we'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Service Desk Analyst - Swedish Speaking UK and Ireland Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You’ll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. Key Responsibilities • Address and resolve non-major incidents and service requests, logging all activity in ServiceNow, • Deliver excellent customer service and professional support, • Escalate or reassign unresolved incidents to appropriate teams, • Analyse and resolve hardware/software issues using standard tools and methods, • Document case details clearly in ServiceNow, including steps taken and customer impact, • Meet/exceed defined performance metrics including CSat and QA standards, • Continuously build knowledge of company-specific products and services, • Create/update knowledge articles to support First Call Resolution and self-service, • Participate in after-hours and on-call rotations to ensure 24/7 support coverage, • Good experience in a Service Desk or similar IT support environment, • Experience using ServiceNow ITSM workflows, • Strong customer service, listening, and communication skills, • Bilingual - English and Swedish (required), • Detail-oriented with solid judgment and initiative, • Ability to troubleshoot and resolve technical issues independently, • Knowledge of Microsoft Office365 and standard network tools, • Ability to work remotely and as part of a team, • Degree or equivalent experience preferred, • ITIL V4 / ITSM certification preferred, • AWS and Microsoft MCSE certifications are a plus, • Proficient in Microsoft Office365

Service Desk Analyst - French Speaking UK and Ireland Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You’ll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. Key Responsibilities • Address and resolve non-major incidents and service requests, logging all activity in ServiceNow, • Deliver excellent customer service and professional support, • Escalate or reassign unresolved incidents to appropriate teams, • Analyse and resolve hardware/software issues using standard tools and methods, • Document case details clearly in ServiceNow, including steps taken and customer impact, • Meet/exceed defined performance metrics including CSat and QA standards, • Continuously build knowledge of company-specific products and services, • Create/update knowledge articles to support First Call Resolution and self-service, • Participate in after-hours and on-call rotations to ensure 24/7 support coverage, • Good experience in a Service Desk or similar IT support environment, • Experience using ServiceNow ITSM workflows, • Strong customer service, listening, and communication skills, • Bilingual - English and French (required), • Detail-oriented with solid judgment and initiative, • Ability to troubleshoot and resolve technical issues independently, • Knowledge of Microsoft Office365 and standard network tools, • Ability to work remotely and as part of a team, • Degree or equivalent experience preferred, • ITIL V4 / ITSM certification preferred, • AWS and Microsoft MCSE certifications are a plus, • Proficient in Microsoft Office365

About Elyos AI We’re building the next generation of customer service with AI Agents. Our agents answer calls, reply to emails and WhatsApp messages, make bookings, take payments, and operate the CRM in the same way a human would. We founded Elyos in June 2023 and took part in the Y Combinator S23 batch. Our founders spent four months in San Francisco living and breathing AI. Since then, we’ve been growing revenue ~30% month on month and shipping fast. It’s been wild so far - and we’re just getting started. We recently raised a $13m series A to turbocharge our growth. Why join us? • We’re growing 30% month on month here in the UK and now expanding rapidly into new markets. As our Account Executive, you’ll have a direct impact on our growth trajectory - owning sales from pipeline through to close., • You’ll own customer acquisition from pipeline through to closing deals., • You’ll be the tip of the spear for our rapid growth targets this year. About the Role • We’re looking for exceptional talent to join our growing GTM organisation at Elyos., • Start date:ASAP, • Salary: Competitive base and aggressive OTE, • Location: London HQ (Old Street) Your Core Responsibilities • Outbound Prospecting: Source new leads via cold calling, cold email, LinkedIn, and trade events., • Solution Selling: Understand customer pain points and recommend the right Elyos solution., • Manage & Close Inbound Leads: Convert a steady stream of high-intent demo requests into paying customers., • Pipeline & Metrics Ownership: Track conversion rates, maintain clean pipeline hygiene, and consistently hit revenue goals., • Cross-Team Collaboration: Provide feedback to Engineering and Customer Success to improve messaging and feature alignment., • Objection Handling & Closing: Control the deal, close with confidence and know when to push or walk away Experience • 4+ years in sales or business development roles, • Know how to sell to non-technical buyers with simplicity, • Excited to work in a fast-paced startup where you build as you go, • Creative problem-solver who can adapt quickly in new markets, • This is a rare chance to join as a founding commercial hire and build the GTM foundation of a company scaling at breakneck speed. Perks & Benefits • 💸 Competitive salary & equity - we are building together, we win together, • 📚 AI-focused learning & development - stay ahead of thecurve., • ✈️ Team socials & annual offsites - cool destinations included (last year we went to Greece!), • 🏥 Private healthcare - because your well-being matters.

Customer Wellbeing Executive, Germany The one who makes Germany feel cared for. Healf has built something rare in the UK. Half a million customers. A brand that people trust with their health across EAT, MOVE, MIND, SLEEP. A customer experience that reflects that. None of that transfers automatically. German customers are different. A British wellness brand that arrives with generic support scripts and slow response times will be ignored. But a brand that shows up in fluent German, understands the culture, resolves problems before they escalate, and treats every interaction as a reflection of genuine care? That is something Germany's wellness market doesn't have. Your job is to be that. This is one of our first customer hires built for our consumer base in Germany. You will be hands-on from day one — answering emails, managing WhatsApp, handling escalations, setting the tone. The standards you bring, the care you show, and the trust you build with German customers will shape how Healf shows up in this market for years to come. This is not a support role. It is a founding role. Healf is Europe's fastest-growing company. Number one on the FT1000, number one on the Sifted 100. From £1m to over £100m in under three years, with a small, talent-dense team and an electric culture with day one founder intensity. Now we're aiming for £1bn in the next three. We curate the world's best wellbeing brands across The Four Pillars™: EAT, MOVE, MIND, SLEEP. That's the first chapter. The next chapter is harder and more interesting. We are moving from one market to many, from e-commerce to a technology platform, and from curating wellbeing to defining it. We are a health company, so we think we should act like one. At its fullest expression, Healf redefines what wellbeing means for tens of millions of people. Why this role is Healf Most international expansions fail because they translate. They take what worked at home, localise the language, adjust the logistics, and expect it to land. In wellness, that fails faster than most. Health is personal, cultural, and deeply tied to trust. What earns trust in London does not automatically earn trust in Berlin or Munich. The customer experience is where that trust is won or lost. Not in the ad. Not in the product. In the moment someone has a problem and needs it resolved — in their language, at their standard, with the care and precision a German consumer expects. You will have extraordinary support. The central team in London handles acquisition, conversion, and commercial infrastructure. The processes, the helpdesk systems, the playbooks — all of it is there for you to build on. What we do not have is a German customer function. Nobody has built what Healf needs in this market yet. You are part of building it. And because this is the founding market, every interaction you handle, every standard you uphold, every customer you turn into a believer will shape how Healf takes care of customers across Europe. What you will own → Every customer interaction you touch. Email, WhatsApp, phone, live chat, social. You treat each one as a reflection of who Healf is — not a ticket to close, but a relationship to build. → The tone. German communication that is warm, expert, and consistent with who Healf is — written and spoken to a professional standard. Not a translation. A reinvention for a market that expects more. → The feedback loop. What customers tell you matters. You surface insights that make the product, the operations, and the experience better. You are the voice of the German customer inside Healf. → The standard. You are one of the first. How you show up sets the bar for everyone who joins the team after you. Why you're Healf You are fully fluent in German — written and spoken. That is non-negotiable. You know how trust works with a German consumer — the precision they expect, the patience they won't extend, and the loyalty they will give when you get it right. You don't need a background in customer service — but you do need to care about people. You listen well, you communicate clearly, and when something goes wrong you make it right without being asked twice. You move with ownership. You don't wait to be told what needs fixing. You see it, you own it, you solve it. The early days of a market launch are relentless and you find that energising. You care about health. Not because the job description says so. Because you genuinely believe that expert-led, evidence-driven wellbeing is better — and that belief comes through in every customer interaction. Show us → A moment where you made someone's experience significantly better. What happened, what did you do, and what was the outcome? → Evidence that you communicate with precision and warmth — in German and in English. → Something that tells us you take ownership seriously. What does that look like for you in practice? → Something that tells us wellbeing is personal for you, not just professional. The deal Competitive base for the right person. We ask a great deal of the people who work here. We expect full ownership and a genuine commitment to give this chapter everything you have. In return, we will give you the same: everything we have, invested in your growth, your wellbeing, and the defining skills of the next decade. We have built the fastest-growing company in Europe with a team small enough that every person in it shapes the outcome. That is still true today. The next person we hire will change the trajectory of what we're building in Germany. If the most important work of your career is ahead of you, this is the place to do it. One question Include your answer in your CV or cover letter attachment when you apply. Healf is launching in Germany. A customer writes in — in German — frustrated that their order arrived late and the product wasn't what they expected. They've heard of Healf through a friend but have no loyalty yet. How do you respond, and what do you do next? 200 words. Plain English. No templates. Show us how you think.

Legal Counsel 4 months Contract (Extension Likely) Hybrid -London £540 a day About the Team You'll be joining a high-functioning and highly regarded Employment Legal Team within Legal, Compliance & Corporate Affairs. The team is composed of top-tier professionals who are subject matter experts in employment law. The team partners with groups throughout Workday to execute on its goals and reports to the Deputy General Counsel for Employment. About the Role The Sr. Employment Counsel partners with others within Legal, Compliance & Corporate Affairs, People & Purpose, and other business functions to support our core values of innovation, customer service, integrity, and profitability, while ensuring that Workday maintains a culture of fairness, development and fun for its employees. They apply discerning judgment when advising on complex employment matters and guide the business in evaluating risk when making decisions. In this role, they perform litigation on Workday's behalf or coordinate litigation and other legal matters handled by outside counsel. Responsibilities for this role include: • Providing strategic mentorship and counseling to a range of teams and partners across Workday in matters relating to compliance, investigations and dispute resolution., • Counseling and providing guidance to People & Purpose regarding employee relations issues (including employee performance, terminations, leaves of absence, and occupational health)., • Providing pragmatic advice to the business on employment obligations across jurisdictions., • Drafting and reviewing various types of employment agreements, policies, work rules, etc., • Assisting in handling administrative claims and litigation (e.g. discrimination, unfair termination, etc.)., • Conducting diligence and advising on employee-related issues in mergers & acquisitions, and, • Managing pre-litigation and litigation disputes and devising creative resolution strategies. About You Basic Qualifications • Has a J.D. Degree, is a Qualified Solicitor, or has equivalent credentials and has authorization to practice law in the United Kingdom, Ireland, or other EU country., • 6+ years of experience at a law firm or in-house advising on employment law matters Other Qualifications • High level of integrity, professionalism, intellectual curiosity, humility, and willingness to grow, • Solid knowledge of employment laws across jurisdictions in Europe, Africa, and the Gulf Coast Countries., • Ability to independently determine and develop solutions to complex legal issues that are practical, clearly and timely communicated, and consistent with business objectives, • Experience leading litigation tasks, discovery management/collection, and working efficiently with other attorneys and paralegals, • Experience with SaaS, web technologies, cloud technologies/platforms, the mobile space, cloud computing, and/or enterprise software, • Outstanding written and oral communication skills and the ability to communicate effectively with legal and non-legal audiences at all levels of the organization, • Excellent organizational, oral, written, and interpersonal communication skills while prioritizing and working independently, • Detail-oriented and ability to balance multiple transactions and projects simultaneously under deadline pressure

We are looking for a Data Engineer who will design and implement customer data solutions that enable personalised experiences while ensuring privacy, quality, and accessibility of customer information across all touchpoints. Length: 12 months Location: London, UK Environment: Hybrid - 2-3 days in the office Key responsibilities: • Develop and maintain dbt models that transform raw data into trusted datasets for analytics and business intelligence, • Implement data quality tests and monitoring to ensure accuracy and reliability, • Optimise query performance using effective data modelling and materialisation strategies, • Establish and maintain documentation and data dictionaries for analytical models, KPI definitions and metrics frameworks, • Conduct exploratory data analysis to identify trends, patterns, and anomalies in business performance, • Build interactive dashboards and reports that empower self-service analytics, • Design visualizations that clearly communicate complex data stories to both technical and non-technical audiences What is required to be successful in this role: • Strong SQL skills with experience in complex data transformations, CTEs and window functions, • Expertise with dbt and modern analytics engineering tools, • Solid understanding of dimensional modelling and data warehousing concepts, • Experience with Git-based workflows for version control and collaboration for analytics, • Knowledge of data testing frameworks and quality assurance practices, • Experience with Snowflake, Databricks, or similar data platforms, • Proficiency in Looker or similar BI tools (Tableau, Power BI)

About the Role: Grade Level (for internal use): 12 IHS Markit has a requirement for an experienced Sales Specialist to grow our business and user base within EMEA for its Managed Corporate Actions data service and Information Mosaic corporate actions processing solutions SaaS, IMActions, IMConnecting, IMAnalytics, and IMBridge." The Team: The corporate actions sales team is a dedicated, revenue driven team responsible for client-facing activity including coordination of sales coverage to maximize cross-selling opportunities." Responsibilities and Impact: The role requires the candidate to have excellent written and verbal communication skills, strong organizational / coordination skills, broad experience in financial markets and corporate actions, generating new business and hunter style sales experience and the ability to manage complex relationships. T he successful candidate will be responsible for developing and maintaining close alliances with senior customer management personnel, offering recommendations through formal sales presentations and written proposals, working with the cross functional team to negotiate and close product / solution-based engagements." Duties & Accountabilities: • Driving and executing new business, • Form external partnership to enhance the content of the solution and drive revenues, • Develop and manage sales pipeline, prospect, and assess sales and move, • Manage and track customer and transactional information in Salesforce®, • Coordinate resources throughout the sales cycle, including product support and operations, • Provide regular reporting of pipeline and forecast through Salesforce®., • Keep abreast of competition, competitive issues, and products., • Participate in team building and company-growth activities including strategy setting, sales training, marketing efforts and customer care., • Travel to customer locations in support of sales efforts., • Practice effective, excellent communication with management, customers, and support staff., • Understand and ensure awareness related to corporate actions and requirements. Education and Experience: • Bachelor's degree minimum." Graduate degree strongly preferred., • Candidates will have 10+ years of sales and account management experience with a proven track record of success, • Experience with procurement, operations, and corporate actions, • Commercial awareness, • Extensive experience in financial markets with a strong focus on operations and corporate actions, • Experience with revenue generation, • Have the credibility and capability to work at the highest level within an organization to develop new business and relationships Management Requirements: • Experience working with financial services clients, • Experience working internally with multiple teams, • Must be a proven leader Personal competencies: • Successful sales experience with a proven track record of over achievement selling complex solutions and non-tangible business value in competitive environment, • Must be organized and with the ability to manage multiple clients in parallel whilst maintaining excellent attention to detail, • Ability to set and meet external deadlines, • Flexible and able to adapt to changing situations, • Excellent communication skills - listening, writing, speaking, are major pre-requisite, • Preference to fluency in Spanish, Portuguese or German languages, • Ability to communicate effectively across teams and partners, • Ability to learn quickly and demonstrate initiative, • Ability to build internal relationships as well as external ones. Team player and willing to progress in a rapidly changing environment, • Ability to influence and partner across all cross-functional teams including but not limited to: Sales, Product, Marketing, and Operations About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit . What's In It For You? Our Mission: Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global. Our benefits include: • Health & Wellness: Health care coverage designed for the mind and body., • Flexible Downtime: Generous time off helps keep you energized for your time on., • Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills., • Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs., • Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert: If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here . Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to:" "and your request will be forwarded to the appropriate person." US Candidates Only: Know Your Rights: Workplace discrimination is illegal 40 - Sales (EEO-2 Job Categories-United States of America), SLSOUS402.2 - Middle Professional Tier II-Ou Sales (EEO Job Group)

Role Title: Senior Process Analyst - £75k Department: Transformation & Change Location: London Type: Permanent About the Role The Senior Process Analyst plays a critical role in designing, building, and implementing strategic operational initiatives across regions, capabilities, and business lines. Reporting to the Head of Operational Excellence, the role sits within a wider Transformation & Change function and is responsible for leading end‑to‑end process analysis and future‑state design aligned to long‑term strategic objectives. Using Lean/Six Sigma methodologies, quantitative and qualitative data analysis, and modern automation/AI tools, the Senior Process Analyst will identify improvement opportunities, build business cases, define requirements, and support delivery of automation, BPO, and optimisation initiatives. The role requires strong stakeholder engagement, the ability to influence at all levels, and the capacity to coach junior analysts while ensuring robust governance, documentation, benefits tracking, and regulatory compliance. Key Responsibilities Process Analysis & Design • Lead detailed analysis to document current‑state workflows and design future‑state processes aligned to organisational strategy., • Conduct structured root‑cause analysis to identify bottlenecks, waste, and operational variances., • Provide clear options, impact assessments, and recommendations for improvement across multiple concurrent initiatives., • Apply Lean, Six Sigma, and continuous improvement methods to drive efficiencies and consistency. Documentation & Requirements • Produce business cases, requirements specifications, benefits analysis, and detailed process maps., • Define epics, user stories, and acceptance criteria for complex process and technology solutions., • Use process mapping, automation, and AI‑enabled tools (e.g., process mining, LLM‑assisted documentation) to accelerate analysis and delivery. Change, Automation & BPO Support • Work closely with BPO/outsourced partners, defining service requirements, KPIs, SLAs and supporting end‑to‑end transition planning., • Support vendor governance, performance monitoring, and continuous service improvement., • Identify automation and digitisation opportunities and help drive integration with operational teams. Stakeholder Engagement & Leadership • Facilitate workshops and engagement sessions with cross‑functional stakeholders., • Build strong relationships with technical and non‑technical teams to secure buy‑in and sign‑off., • Coach and mentor junior analysts and SMEs on process improvement, BPO, automation, and AI concepts. Governance, Reporting & Compliance • Track and report programme progress, benefits realisation, risks, and issues to senior leadership., • Ensure adherence to regulatory, compliance, and conduct standards (e.g., data protection, conflicts of interest, fair customer outcomes)., • Manage delivery commitments, maintain high-quality outputs, and meet agreed deadlines. Skills & Experience Required • 5+ years’ experience in senior‑level business or process analysis roles., • Strong understanding of business analysis methodologies and process improvement frameworks., • Excellent communication and stakeholder management skills, with experience presenting to business and technical audiences., • Experience in insurance, reinsurance, or wider financial services (preferred)., • Experience working with London Market processes and delegated authority models (desirable)., • Hands‑on experience with BPO/outsourced service models including transitions, SLAs, KPIs, and vendor governance., • Proficiency with MS Office and experience using process mapping tools (Visio, Lucid), automation platforms (UiPath, Power Automate), and AI/LLM/process mining tools., • Strong analytical skills, with the ability to synthesise complex findings into clear, actionable recommendations., • Experience writing epics, user stories, and acceptance criteria for technology-enabled change. Desirable Qualifications • Degree in Business, Finance, Engineering, Computer Science, or related discipline., • Certifications such as Lean Six Sigma, CBAP, PMI‑PBA, or BPMN credentials., • Demonstrated experience supporting BPO/vendor management in large‑scale transformation environments.

Operations Manager Retail / Site Operations £38,000 - £42,000 Role Summary: An exciting opportunity for an experienced Operations Manager to support the day-to-day management of a busy retail destination. Working closely with the Centre Manager, this role is responsible for ensuring the efficient, safe, and high-quality operation of the site, including oversight of contractors, service delivery, and occupier engagement. The successful candidate will bring strong knowledge of retail or shopping centre environments and will act as a key link between stakeholders, including clients, asset managers, surveyors, and tenants, contributing to the overall performance and enhancement of the asset. This role may require occasional weekend working to support operational needs, with time off in lieu provided. Key Responsibilities: • Oversee contractor and supplier performance across services including security, cleaning, M&E, fabric maintenance, utilities, and seasonal works, • Review RAMS and issue Permits to Work in line with site procedures, • Conduct regular site inspections across public and non-public areas, ensuring issues are identified and resolved promptly, • Respond to queries from occupiers, clients, and internal teams in a timely and professional manner, • Support budget setting, management, and reconciliation processes, • Work closely with building surveyors to implement planned preventative maintenance (PPM) programmes in line with long-term asset plans, • Ensure contractors deliver both reactive and planned works in accordance with policies and standards, • Collaborate with marketing teams to support events, including reviewing risk assessments and method statements, • Maintain high levels of occupier engagement and customer service, • Identify and drive continuous improvement opportunities across service delivery, • Build and maintain strong relationships with stakeholders and neighbouring developments, • Produce and present client and management reports Skills & Capabilities: Technical & Professional • Strong operational knowledge of retail, property, or facilities management environments, • Experience managing contractors and service delivery performance, • Understanding of health & safety processes including RAMS and permit systems, • Budget management and financial awareness, • Experience working with PPM schedules and maintenance programmes Leadership & Behavioural • Excellent organisational and time management skills, • Strong interpersonal and communication skills, with the ability to engage at all levels, • Effective line management capability, • Proactive, adaptable, and solutions-focused approach, • High attention to detail and commitment to service excellence, • Ability to prioritise workload and meet deadlines, • Continuous improvement mindset with a willingness to learn and develop Experience & Qualifications • Minimum 2+ years’ experience in a similar operations role (retail or property environment preferred), • IOSH qualification (essential), • NEBOSH qualification (desirable), • IWFM or equivalent professional qualification (desirable), • Experience producing and presenting reports to clients or senior stakeholders Working Hours • Monday to Friday: 9:00am – 5:30pm, • Occasional weekend working required (time off in lieu provided)

Dalkia UK are looking for a Senior Commercial Manager to join our commercial team within our Facilities business. We are looking for someone who is South East based as you will need to regularly work from our Central London office This role will provide commercial management support to the business in order to maintain its long term profitable growth and to manage and minimise commercial risks. The Commercial Manager will work closely with Divisional Operations Directors, Business Unit Directors, Account / Contract Managers and Contract Support on FM contracts, Project Managers on Projects, the Business Development team on new bids as well as the Senior Leadership team on any business initiatives. The role will also have interaction with many customers and suppliers. This role will cover all aspect of the business including technical maintenance services, facilities management, reactive works, small works, projects and energy initiatives. The role will also be responsible for the management, direction and development of commercial managers and/or commercial assistants within the division. Main Responsibilities: • To provide commercial management insight and advice to divisional operations director and associated leadership team to achieve pro-active commercial management of opportunities and risks., • This includes management information and analysis, presentations of key issues (including new laws and/or industry changes), direct and clear communication and pro-active leadership., • To support the commercial performance of the business by managing key commercial issues., • This will include areas relating to payment mechanisms and processes, WiP and debt, change control, cost control / recovery, scope compliance and the achievement of commercially healthy and profitable contracts., • Monitor that key contractual obligations are being met, including service-level agreements (SLAs) and key performance indicators (KPIs) and identify and mitigate risks related to contract terms, disputes, or compliance. Further, develop and implement commercial strategies aligned with the company’s goals and identify opportunities for growth within existing contracts., • To analyse commercial issues and to articulate, advise, influence and motivate stakeholders, both internal and external, to achieve the best commercial solutions for Dalkia., • This will include circumstances where financial performance is not meeting business expectations or requirements, non or late payment, high work in progress, business risk, insurance claims and where there is potential for formal dispute with a Customer or Supplier., • To ensure correct governance, including cost build up and margin policy, is adhered to in respect of new bids (PPM or Projects) in line with Company governance procedures and that appropriate records of such governance are in place., • To review all contractual terms and conditions against established business parameters, including the commercial redlines, for new business opportunities, existing contract retenders and projects identifying key commercial points and all unacceptable provisions., • This includes the preparation of a contractual summary as part of tender sign-off process and for contract signature., • To achieve a signed contract document on the best possible terms and on a timely basis whilst maintaining a good customer relationship for new or renewed contracts. This will include leading the negotiation where necessary and interfacing with business development and business units teams as required., • Update and maintenance of the Contract Database including renewals, extensions, changes and expiry or terminations as applicable., • To assist with the reporting of revenue, costs and margin performance for contracts by revenue stream (PPM, Extra Works and Projects) on a monthly basis to ensure the contrasts are being commercially traded in line with company procedures and in an accurate manner., • To ensure Account / Contract Managers and Contract Support follow established processes for the commercial management of each contract, including, but not limited to, invoicing, order placement, WIP management, projects, processing supplier invoices and budget/forecasting., • To provide education and training to the business in the form of individual 1-2-1 training, presenting at team meetings and running training sessions in order to improve the overall commercial awareness of the business and to promote compliance of ‘d’ above. Also, through monthly contract and project reviews., • To promote best practice with suppliers. This will include order placement, compliance with preferred suppliers and supplier related commercial management issues, • The role will also be responsible for the management, direction and development of commercial managers and/or commercial assistants within the division., • Other issues as deemed necessary by the Commercial Director or Senior Leadership Team. Benefits • 25 days annual leave plus Bank Holidays, plus option to purchase an additional 5 days leave every year, • Pension with matched contributions, • Life Assurance, • Private Medical Insurance Single Cover on completion of 12 month' service, with the opportunity to pay for additional cover for partner/dependants, • Flexible Benefits Scheme – including eye care voucher, store discounts for major retailers, salary sacrifice electric car vehicle lease scheme, personal IT equipment loans, impartial financial/savings guidance, • Access to wellbeing programmes, • Company Sick Pay, • Employee recognition programmes which reward exceptional achievements, • Employee Referral bonus with generous bonuses for ‘referring a friend’, • The opportunity to use one working day per year volunteering to help the local community, • Employee Assistance Programme - free, confidential 24/7 365 support on all lifestyle matters, • Smartphone/ Tablet, uniform, PPE Skills and Experience Required • Good Commercial Management skills with attention to detail, • Ability to build client relationship skills that provide benefits for both parties, • Negotiation strategy skills that deliver positive results, • Sound understanding of contract terms and conditions and different contract commercial models including cost plus, fixed price, GMP, etc, • Ability to driving margin improvement and understanding of financial data / reports, • Understanding of law and legal frameworks relating to services agreements and construction projects, • Sub-contractor relationship management, • Ability to identification and mitigate risks, • Good IT skills, particularly in the use of word, excel and PowerPoint., • Good communication skills, written and oral, and the ability to influence and motivate to achieve desired, • outcomes., • Organisational and time management including the ability to multi-task., • Experience, • Previous experience in any of the following sectors:, • Proven experience (5+ years) in a commercial role within the facilities management industry or a related, • service type industry., • Good knowledge of FM services, contract types (e.g., PFI, TFM), and procurement processes., • Construction Management / Quantity Surveying, • Legal – contract law, liabilities, change control, disputes., • Financial Management – contract P&L and familiarity with financial systems and reporting tools. Qualifications • Commercial Management, • Facilities Management, • NEC4 / CIOB, • RICS / Quantity Surveyor, • Business Studies / Business Management, • Financial Management At Dalkia, we are committed to equity, diversity, and inclusion. We ensure that every applicant is treated fairly and respectfully throughout our selection process. If you require any adjustments, please inform us in confidence. Our talent acquisition team is here to assist you

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA. Job Description THE POSITION: Medical Information is a critically important customer-facing function that supports the safe and effective use of pharmaceutical company products by providing timely, scientifically balanced, evidence based, non-promotional information in response to unsolicited requests from healthcare professionals, patients, caregivers, and payers. Medical Information also plays an important role in post-marketing handling of adverse events and product complaints. As part of the Medical Information Contact Center (MICC) team, this position ensures client success by providing oversight of assigned clients, including implementation, ongoing management, regular touchpoints and meetings. This position understands client needs, and ensures deliverables meet expectations, including key performance indicators (KPIs) and service levels. This position supports hiring, manages, and develops direct reports, mentors junior staff and has team-leading responsibilities. This position also takes an active role in additional projects to support the MICC team. The role is home office based, and the eligible candidate must hold a valid work permit in the European Union, or the UK. ESSENTIAL DUTIES AND RESPONSIBILITIES: Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by: CLIENT MANAGEMENT • Ensure client success by providing oversight of assigned clients, including implementation, ongoing management, regular touchpoints and meetings., • Understand client needs and ensure deliverables meet expectations, including KPIs and service levels., • Act as liaison with client stakeholders to manage all aspects related to services provided by EVERSANA Medical Information Contact Center Medical Communications (EVERSANA-MICC)., • Perform project escalations in a timely manner when client performance requirements are not met., • Address client concerns in reference to products, services rendered or employee interactions., • Serve as resource person for staff regarding the client, client procedures, and client product(s)., • Participate in client audits and collaborate with EVERSANA Quality to facilitate audits., • Mentor junior staff. Provide initial and ongoing training to staff., • Ensure staff performance and proficiency across client product(s) & procedures., • Monitor and update client resources to ensure staff have the most accurate and current information., • Maintain client and client product information reference files., • Proactively monitor work processes related to handling medical information inquiries and ensure compliance with client performance requirements of EVERSANA-MICC., • Triage and respond to medical information inquiries from physicians, pharmacists, nurses, and other health care professionals, consumers, and payers. Utilize medical information skills to identify, research, and critically evaluate medical literature to create responses to medical information inquiries., • Utilize writing skills for adverse event and product complaint narrative during intake as well as medical inquiry custom responses., • Handle requests across multiple channels and platforms (phone, email, CRM, chat, etc.), • Identify adverse events and product complaints during interactions with customers. Perform intake sufficient to generate adverse event and product complaint reports in compliance with EVERSANA-MICC and client standard operating procedures. Knowledge of FDA’s post-marketing adverse event reporting regulations and safety terminology. Ability to make accurate assessments regarding what information needs to be obtained and the level or depth of information to be collected., • Coordinate processes necessary for responding to product quality-related complaints. This process may involve interactions with personnel in the following departments: Quality Assurance, Regulatory Affairs, and the complainant., • Maintain product, therapeutic area, and client specific requirements knowledge., • Ensure good documentation, high quality, and excellent customer service., • Medical writing and Medical Information content development. Provide medical writing to assist in drafting of Medical Information response documents [FAQs, Scientific Response Documents (SRDs), Custom Response Documents (CRDs)] and/or work collaboratively with medical writing team to develop these materials., • Staffing at scientific medical affairs booths., • On-call responsibilities on an assigned basis., • Miscellaneous projects such as market and competitive product research, operational and process improvements, field team training and field liaison support. EXPECTATIONS OF THE JOB: • Metrics: Maintain and contribute toward process improvement, which positively impacts metrics associated with activities of the Medical Communications Contact Center; metrics are subject to change annually or more often as deemed necessary., • Customer Services: Maintain and improve customer services associated with the activity of the Medical Communications Contact Center., • Hours: Able to work full-time and be flexible with work scheduling as required by clients and management. An individual in this position must be able to successfully perform the expectations listed above. Qualifications MINIMUM KNOWLEDGE, SKILLS AND ABILITIES: The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required. • Education: Advanced healthcare degree in Life Sciences or healthcare degree or equivalent., • Education: Advanced healthcare degree in Life Sciences or healthcare degree of equivalent., • Experience and/or Training: Two to 5 years of Medical Information and/or pharmaceutical industry experiences., • Experiences in a Contact Center and Pharmaceutical industry environment., • Skills in project management and time management., • Technology/Equipment: Technology proficiency in the areas of telephony, Medical Information database, Microsoft Office, and video conference platforms., • Knowledge: Therapeutic expertise. Ability to critically evaluate medical literature. Medical Information contact center systems and processes., • Language skills: fluent English, additional language skills highly desirable., • Experience in Drug Information or a specialty area, particularly in Oncology, Hematology, Immunology, rare disease, Neurology, Cardiology, or other specialty., • Positive Attitude and Energy – Exhibits an upbeat attitude, a genuine interest in others and a sense of humor. Energizes others and heightens morale through her/his attitude., • Communication Skills – Possesses the ability to develop and articulate ideas and information that generate understanding and creates a climate that motivates and encourages others to participate., • Innovator – Transforms creative ideas into original solutions that positively impact the company’s performance., • Highly Principled – Proves to be a professional of unquestionable integrity, credibility and character who demonstrates high moral and ethical behavior. Additional Information OUR CULTURAL BELIEFS: Patient Minded I act with the patient’s best interest in mind. Client Delight I own every client experience and its impact on results. Take Action I am empowered and empower others to act now. Grow Talent I own my development and invest in the development of others. Win Together I passionately connect with anyone, anywhere, anytime to achieve results. Communication Matters I speak up to create transparent, thoughtful and timely dialogue. Embrace Diversity I create an environment of awareness and respect. Always Innovate I am bold and creative in everything I do. Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA. From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility. Follow us on LinkedIn | Twitter

JOB OPPORTUNITY: TECHNICAL ACCOUNT MANAGER - LONDON AV Position: Technical Account Manager Location: Head Office, London Company: Ambien Group Ltd About Us Ambien is a leading provider of audio-visual solutions. We specialise in delivering high-quality AV services for a variety of large events, exhibitions, film shoots and clients. Our team is dedicated to innovation, excellence and outstanding client service. Visit our dedicated websites , , . Job Description We are seeking an experienced and client-focused Technical Account Manager to join our dynamic London AV team. Based at our head office in London, you will liaise with incoming leads, determine the correct AV solution required and send quotations to new and existing clients. Using our systems, you will manage and develop both new and designated client accounts. Additionally, you will actively work to grow your own portfolio of business, ensuring our clients receive exceptional service and support. Key Responsibilities • AV solutions: By asking non-technical questions, collate the necessary information from our varying clients and their events and provide tailored AV solutions with estimates and official quotations in a timely manner, • Client Management: Maintain and nurture relationships with clients, ensuring their needs are met and expectations exceeded, ultimately expanding our portfolio and contributing to the company’s growth., • Project Coordination: Collaborate with internal teams to ensure seamless delivery of AV solutions for client events., • Communication: Serve as the primary point of contact for your clients, providing timely and effective communication., • Problem Solving: Address any issues that arise with a proactive and solutions-oriented approach., • Client Service Excellence: Ensure a high level of client satisfaction by delivering tailored solutions and maintaining a client-first attitude. Ideal Candidate Profile • Industry Experience: Proven experience in managing client portfolios within the AV and events industry., • Technical Knowledge: Must have previous knowledge in the AV / audio-visual and events industry. Must be technically minded and understand the products and services we offer. Ideal Skills • Outstanding organisation and communication skills., • Ability to work well under pressure and manage multiple tasks., • Flexible and proactive with a can-do attitude., • Team Player: Ability to work collaboratively within a team to deliver exceptional client service., • Customer Focused: Strong commitment to understanding and meeting client needs. What We Offer • Competitive Salary: Reflective of your experience and expertise., • Perks: Company pension, birthday off every year and company events., • Dynamic Work Environment: A supportive and collaborative team culture., • Innovative Projects: Work with cutting-edge AV technology on a variety of exciting projects. How to Apply If you are an experienced Technical Account Manager or a client oriented Technician who now wishes to have a more office based role, with a passion for the AV industry and a commitment to exceptional client service, we would love to hear from you. Please apply to this position or send your CV and a cover letter detailing your relevant experience and why you are the ideal candidate for this position to . Ambien is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join our team and help us continue to deliver outstanding AV solutions to our clients!

The ServiceNow Senior Technical Consultant plays a central role in designing, configuring, and delivering high-quality ServiceNow solutions that drive measurable business value. This position requires strong technical expertise, a consultative mindset, and the ability to translate business requirements into scalable, best practice-aligned ServiceNow implementations. The consultant works collaboratively with engagement managers, architects, and customer stakeholders to ensure successful end-to-end delivery across multiple concurrent projects. Key Responsibilities: Solution Design and Technical Leadership • Lead technical design and configuration activities across one or more ServiceNow engagements., • Translate customer requirements into robust, scalable, and maintainable ServiceNow solutions., • Own the creation of technical designs, solution documentation, configuration specifications, and interface details., • Ensure alignment to ServiceNow best practice, Konversational standards, and the NowCreate delivery methodology., • Provide technical oversight across build, test, and deployment phases to ensure solution quality., • Configure and develop ServiceNow applications including workflows, business rules, client scripts, integrations, and platform automation., • Ensure code quality and maintainability through adherence to standards, peer reviews, and governance checkpoints., • Support testing efforts by preparing test scripts, resolving defects, and validating delivered functionality., • Work closely with customers to understand their technical and process requirements., • Facilitate technical design workshops to define solution options, design decisions, and implementation approaches., • Advise customers on best practice approaches, platform capabilities, and optimization opportunities., • Champion sprint-based execution, backlog refinement, demos, retrospectives, and continuous improvement., • Support and mentor junior consultants through technical guidance and review., • Share best practices, reusable components, and lessons learned across the delivery practice., • Contribute to improvement of Konversational’s playbooks, delivery templates, and internal toolkits., • Continuously enhance personal technical expertise and remain current with platform innovations. Experience and Qualifications: • 3+ years of technical experience delivering ServiceNow implementations., • Strong technical proficiency across core ServiceNow modules such as ITSM, CSM, ITOM., • Hands-on experience configuring workflows, integrations, scripting, UI policies, service catalogues, and automation., • Good knowledge of Agile delivery practices such as Scrum or Scaled Agile., • ServiceNow Certified System Administrator required., • 2+ ServiceNow CIS certifications (CSM, ITSM, FSM, ITOM preferred)., • Experience in consultancy or partner environments working directly with customers., • Ability to facilitate technical discussions and lead design workshops with technical and business stakeholders. Location and Travel: May require travel to customer sites across the United Kingdom and Europe depending on engagement needs. Seniority Level: Senior Level. Employment Type Full-time.

Sapiens is hiring a Deal Desk Manager to play a pivotal role in enabling disciplined, efficient, and scalable deal governance across the business. This is a fantastic opportunity to step up and help scale our revenue engine. Sitting within the broader Revenue Operations (RevOps) function, the role reports to the Head of Revenue Operations and acts as a senior commercial partner to the Sales organisation and Legal, ensuring that complex deals are structured, reviewed, and escalated in line with commercial, pricing, contractual guardrails, and compliance standards. You will support all new business, with heightened focus on non-standard, high value and strategically important opportunities, owning deal/lifecycle governance. The role combines strong commercial judgement, analytical rigour, and regular exposure to senior leadership, helping balance revenue growth with risk management, margin protection, and long-term customer value. Working closely with Pricing, Planning, Finance, and Sales Operations you will contribute to the continuous improvement of deal governance processes, tools, and enablement, with high levels of autonomy. The role plays an important part in driving consistency, transparency, and accountability across the end-to-end deal lifecycle, supporting enterprise-wide commercial change and RevOps’ broader mission to scale revenue performance effectively and sustainably. This role is suited to an ambitious mid-career professional, looking to play a central role in the new deals process and drive significant organisational change. The role is a bridge from management positions, offering wide-step-up opportunities to accelerate career development, including supporting junior colleagues, and engaging independently with senior stakeholders. Key Responsibilities: • Own the day-to-day operational execution of deal governance, ensuring opportunities progress through the sales process with appropriate review, documentation, and approvals., • Act as the central point of contact for non-standard and complex deals, providing clear commercial guidance to sales teams and stakeholders., • Review deal structures in detail, assessing pricing, discounts, and non-price terms to ensure alignment with approved commercial policy and governance guardrails., • Coordinate Deal Desk materials tailored to leadership audiences, ensuring decision-makers have clear, accurate, and well-calibrated feedback to support effective sign-off., • Facilitate Deal Desk discussions and sign-off forums as required; articulating risks, trade-offs, and commercial implications to support informed decisions and alignment across functions., • Work closely with Pricing, Finance, Account Planning, Sales Operations, Finance, and Legal to ensure opportunities meet minimum standards., • Identify recurring deal issues, policy gaps, or process inefficiencies and champion continuous improvement in the new business sales process., • Produce clear and consistent Deal Desk reporting to provide visibility of deal activity, turnaround times, exceptions, and sign-off trends., • Provide informal coaching and guidance to junior analysts, supporting consistent application of deal governance standards across the RevOps team. Experience/skills required: • 7-10 years of experience in commercial governance, Deal Desk, revenue operations, or sales operations, with a track record of strategic insight and commercial acumen in enterprise software sales enablement., • Demonstrated ability to work cross-functionally with sales, pricing, finance, and legal teams, influencing key stakeholders to drive strategic outcomes and resolving emerging challenges in fast-paced environments., • Proven experience producing leadership-ready materials, analysis, and reporting to complex information; using standard industry tools (PowerPoint, Excel, Word; Power BI is a bonus), • Exposure to pricing models, discounting, contract terms, and commercial constructs typical of enterprise and mid-market B2B software, especially Software as a Service models., • Experience working within a born-in-the-cloud software company, with strong familiarity in cloud-native commercial models and SaaS deal structures. Sapiens is an equal opportunity employer. We value diversity and strive to create an inclusive work environment that embraces individuals from diverse backgrounds. is your contact for any questions. We kindly ask that you apply through LinkedIn.

Customer Wellbeing Team Lead, Germany The one who makes Germany feel cared for. Healf has built something rare in the UK. Half a million customers. A brand that people trust with their health across EAT, MOVE, MIND, SLEEP. A customer experience that reflects that. None of that transfers automatically. German customers are different. A British wellness brand that arrives with generic support scripts and slow response times will be ignored. But a brand that shows up in fluent German, understands the culture, resolves problems before they escalate, and treats every interaction as a reflection of genuine care? That is something Germany's wellness market doesn't have. Your job is to build that. This is one of our first customer hires built for our consumer base in Germany. You will start hands-on — answering emails, managing WhatsApp, handling escalations, setting the tone. Then you will hire and lead a team of 4–5 Customer Wellbeing Executives as we scale. The standards you set, the culture you build, the processes you define will shape how Healf shows up for German customers for years to come. This is not a support role. It is a founding role. Healf is Europe's fastest-growing company. Number one on the FT1000, number one on the Sifted 100. From £1m to over £100m in under three years, with a small, talent-dense team and an electric culture with day one founder intensity. Now we're aiming for £1bn in the next three. We curate the world's best wellbeing brands across The Four Pillars™: EAT, MOVE, MIND, SLEEP. That's the first chapter. The next chapter is harder and more interesting. We are moving from one market to many, from e-commerce to a technology platform, and from curating wellbeing to defining it. We are a health company, so we think we should act like one. At its fullest expression, Healf redefines what wellbeing means for tens of millions of people. Why this role is Healf Most international expansions fail because they translate. They take what worked at home, localise the language, adjust the logistics, and expect it to land. In wellness, that fails faster than most. Health is personal, cultural, and deeply tied to trust. What earns trust in London does not automatically earn trust in Berlin or Munich. The customer experience is where that trust is won or lost. Not in the ad. Not in the product. In the moment someone has a problem and needs it resolved — in their language, at their standard, with the care and precision a German consumer expects. You will have extraordinary support. The central team in London handles acquisition, conversion, and commercial infrastructure. The processes, the helpdesk systems, the playbooks — all of it is there for you to build on. What we do not have is a German customer function. Nobody has built what Healf needs in this market yet. You have to create it. And because this is the founding market, what you create becomes the model for every customer team Healf opens across Europe. Every standard you set, every process you define, every lesson you learn will be studied and repeated. That is why the bar is so high. The first Customer Wellbeing Team Lead doesn't just launch a support function. They set the standard for how Healf takes care of customers internationally. What you will own → The German customer experience, end to end. Response time, resolution rate, CSAT, quality. You own the numbers and you take them seriously. → The tone and standards. German communication that is warm, expert, and consistent with who Healf is — written and spoken to a professional standard. Not a translation. A reinvention for a market that expects more. → The team. Hire, onboard, and coach the people who will carry the function as it scales. Build a culture of ownership, care, and accountability from day one. → The feedback loop. Turn what customers tell you into improvements across Operations, Product, Marketing, and Commercial. You are the voice of the German customer inside Healf. → The blueprint. You are the first. What you build becomes the model for every customer function Healf opens across Europe. Why you're Healf You are fully fluent in German — written and spoken. That is non-negotiable. You know how trust works with a German consumer — the precision they expect, the patience they won't extend, and the loyalty they will give when you get it right. You have at least two years in customer service or customer experience, and you know the difference between closing a ticket and genuinely resolving a problem. You move like a founder. You don't wait to be told what needs fixing. You see it, you own it, you solve it. The early days of a market launch are relentless and you find that energising. You care about health. Not because the job description says so. Because you genuinely believe that expert-led, evidence-driven wellbeing is better — and that belief comes through in every customer interaction. Show us → A customer experience or support function you built from scratch. What was the state when you started, what did you build, and what does it look like now? → A moment where you turned a difficult customer situation into a loyal one. How did you do it and what did you learn? → Evidence you can hold standards and move fast at the same time. What did that look like in practice? → How you've led or developed people, formally or informally. What is your approach to building a high-performance team? → Something that tells us wellbeing is personal for you, not just professional. The deal Competitive base for the right person. We ask a great deal of the people who work here. We expect full ownership and a genuine commitment to give this chapter everything you have. In return, we will give you the same: everything we have, invested in your growth, your wellbeing, and the defining skills of the next decade. We have built the fastest-growing company in Europe with a team small enough that every person in it shapes the outcome. That is still true today. The next person we hire will change the trajectory of what we're building in Germany. If the most important work of your career is ahead of you, this is the place to do it. One question Include your answer in your CV or cover letter attachment when you apply. Healf is launching in Germany. It's week three. You have no team yet, the volume is higher than expected, and you've spotted that the same complaint — a product arriving damaged — is coming in repeatedly. You're handling it case by case, but it keeps coming. What do you do, and how do you decide what to prioritise first? 200 words. Plain English. No templates. Show us how you think.

As a Category Manager for Corporate Services, managing circa £80m spend annually, this role is responsible for partnering with the business across a range of sub-categories (Professional Services, Tax, Insurance, HR, Consultancy and Contingent Labour) to deliver optimum commercial outcomes and deliver directly to the business’ P&L. This role will support both strategic projects and day to day activities across Commercial Procurement and work with a range of stakeholders across our offices globally. In addition this role is accountable for UK Contingent Labour Management and is responsible for the operational management of the businesses MSP (Managed service provider) as well as key Stakeholder relationships within the business. The role is accountable for managing performance within the agreed service levels and key performance indicators which are reported on an ongoing basis. This is a key UK role to ensure the business meets and maintains compliance with its status as Authorised Economic Operator (AEO) and IR35 legislation ensuring ingoing governance and process adherence. KEY RESPONSIBILITIES AND MEASURES OF SUCCESS • Category management for assigned category(ies), and provision of support as required across other categories, • Engaging and managing stakeholders and suppliers, • Development and implementation of procurement strategies, • Work with Legal and Info-Sec to ensure quality contracts are in place with credible suppliers, • Provide regular reporting on savings, projects and supplier performance, • Take an active role in lifting the activities of the procurement team to World Class Excellence level, • Participate in ad hoc projects to support the growth providing expertise procurement input for category based initiatives, • Management of the companies UK MSP provider including quarterly business reviews and reporting against KPIs, • Build relationships with relevant Stakeholders and establish your role as subject matter expert on contingent labour management, AEO, IR35 legislation and AWR., • Ensuring governance and compliance of contractor background screening safeguarding the companies AEO accreditation, including an ongoing auditing programme and performance management of MSP and other third party agencies., • Ensuring governance and compliance management of contingent workforce post April 2021 in line with IR35 changes., • Identifying and implementing a programme for continuous improvement Delivery and measures of success • Delivery of agreed financial objectives, • Delivery of agreed sourcing strategies with stakeholder alignment. Plans are in place and recognised and approved by the stakeholder., • Production of high quality analysis and delivery of true category ‘insight’. Including feedback from the stakeholders., • Be seen as a valued business partner by business., • Take ownership of all policies in respect of contingent labour, IR35 and compliance and internal relationship management, the successful candidate will ensure that Supplier contracts are being delivered in line with the agreed contract, to the level of performance and quality, or that non-compliance or risk of non-compliance is escalated at the earliest moment to key teams., • Full management and due diligence of contingent labour ensuring one channel to market through MSP. Be the central point of communication for the companies contingent labour matters, acting as the SME for all contingent labour matters, including VMS system. Ownership of all management information & reporting, • Escalate any risks, concerns, or liabilities in relation to AEO, IR35 or other contingent labour matters, • Annually identify and implement benchmark job categories & all applicable pay rate scales, ensuring market competitiveness and cost savings where applicable., • Conduct annual and ad-hoc audits to assure compliance with policy on both the MSP and any third party agency managed under the contingent labour category, • Deliver and identify areas for annual cost savings Continuous improvement • Apply understanding of assigned business processes to identify gaps and propose continuous improvement measures, • Work closely with the business, and secondary suppliers to understand root causes and represent process procedures, practicalities and exception SKILLS AND EXPERIENCE REQUIRED • Extensive operational and commercial experience in the majority of assigned category areas, • Experience of forming and managing effective Stakeholder and Supplier relationships, • Experienced working in fast faced, fluid and challenging environments, demonstrating innovation and continuous improvement, • Highly commercial and numerate, • Great customer facing skills, • Ability to deliver tangible results whilst working in a challenging and ever changing environment, • Ability to face and resolve multiple issues in a collaborative manner, • Good Excel /analytical and presentation skills, • Excellent communication skills, both verbal and written., • Ability to flex between highly strategic thinking and ‘getting the job done’, • Collaborative, pragmatically minded individual that brings others with them on a journey of cultural change, • Self-motivated, high energy level, and a positive attitude, • Comfortable working in a flexible environment, • Strong negotiator, demonstrated resilience and ability to respectfully challenge while maintaining balance and warmth of professional relationships, • Flexible, prepared to get into the detail, as well as see the big picture

Our customer, a UK-based law firm is seeking an experienced Commercial Knowledge Lawyer or Commercial Lawyer. This is an excellent opportunity for a fee-earning lawyer looking to move into a knowledge-focused role, contributing to the development of best practice, innovation initiatives, and legal technology strategy across the firm’s Commercial, Technology & Outsourcing, and Data & Cyber practice areas. About the role: This position will offer both strategic insight and hands-on support across a wide range of disciplines, including commercial agreements, technology projects, outsourcing (particularly within regulated environments), advertising and consumer law, data protection and privacy, and non-contentious cyber matters. The role combines the traditional remit of a Knowledge Lawyer with a broader strategic focus on advancing AI-driven initiatives, developing client-facing solutions, and optimising service delivery. You will work closely with partners and fee earners to enhance the use of legal technology, while maintaining high-quality know-how resources, precedents, and training to ensure the practice remains at the forefront of the market. Responsibilities: • Lead AI and legal technology initiatives, translating strategic objectives into practical knowledge workstreams, client-facing solutions and innovation projects., • Act as subject matter lead on AI governance and regulatory developments, ensuring safe, compliant and commercially robust deployment of AI-enabled tools., • Drive thought leadership and horizon scanning across commercial, technology, data protection and cyber, producing market-facing insights and representing the firm externally., • Design and deliver internal and client training programmes, supporting cross-disciplinary capability in AI, data and technology regulation., • Oversee knowledge management, including development of precedents, playbooks and guidance, while supporting fee earners with practical, market-aligned know-how. About Elevate Elevate provides consulting, technology and services to law departments and law firms across the globe. Headquartered in Los Angeles, our 1,600+ strong team of legal professionals, lawyers, consultants, project managers, and engineers operate across the United States, Europe, UK, and Asia, Hong Kong and Australia. ElevateFlex, is the flexible resourcing capability within Elevate, we define and support a new flexible career within the legal industry. We match exceptional legal professionals to the evolving needs of our Customers through the curation of a world-class, global Community of Talent, and advanced, technology-enabled search. We were recently proud to be assessed in Band 1 of Chamber’s Global Flexible Legal Resourcing category. Our Vision is a world where legal and business teams achieve incredible outcomes, together. Equitability and Inclusion are critical to ElevateFlex’s success. As The Law Company, changing the legal business landscape, we know a diverse, inclusive work culture is at the heart of attracting, retaining, and celebrating the industry’s most talented people. We empower our employees to bring their whole selves to work because we know that diversity of experience and perspective drive innovation and is simply good business. As a strong proponent of diversity, equitability, and inclusion, ElevateFlex is committed to hiring diverse candidates from all backgrounds. We invite you to apply to become part of the ElevateFlex Team – help us change the legal business landscape and make a dent in the legal universe.

Synonymous with great British design and heritage, Globe-Trotter is a luxury travel lifestyle brand producing handcrafted luggage and leather collections. Established in 1897 and celebrating the 125th anniversary in 2022, Globe-Trotter makes the most beautiful and durable luggage in the world. The business has been Private Equity backed since 2020. Globe-Trotter is a truly global business trading in more than 80 countries, with significant brand awareness in Japan, Europe and the USA and an increasing footprint in the GCC, China and South East Asia. We are looking for a Senior Sales Assistant to support our flagship stores performance and profitability, with a focus on providing excellent customer service. Key Duties and Responsibilities • Be an ambassador of the Globe-Trotter brand, proactively manage relationships with internal and external partners, • Ensuring high levels of customers satisfaction through the delivery of outstanding customer service, always aiming to exceed customer expectations, • Create customer loyalty by capturing and adapting your advice to the individual customers’ needs and develop a strong relationship with each customer, • Be knowledgeable about all Globe-Trotter products, • Ensure store layouts are reflective of customer traffic flow to maximise sales, customer satisfaction, store presentation/appearance, image and ergonomics for customers, • Manage upkeep and condition of all equipment, fixtures and fabrics of shop premises, • Liase with customers through email, webchat and telephone., • Provide cover for the store manager in their absence., • Support the Store Manager in assessing and improving individual performance and in identifying and developing talents., • Be confident to make decisions with customer issues and deal with complaints effectively to maintain the brands reputation., • Assist in the daily management of key holding responsibilities, • Lead by example and be a role model for the team. Requirements of the role • A strong understanding of Luxury retail and sales experience is essential., • Previous experience in a supervisory or senior sales role, with experience of supporting a team., • Excellent communication and relationship building skills, with the ability to adapt to your audience., • Be resilient with the ability to keep calm under pressure., • Experience in sales generation and managing the achievement of sales results., • Flexibility to work non-traditional hours, including days, evenings, weekends and holidays., • Knowledge of additional languages would be advantageous.

Job Title: Campus Security Manager Reporting to: Regional Security Manager Key Areas of the Role Purpose The campus security manager (CSM) leads a team of site security personnel, including site managers, field training officers, and security officers and is accountable for delivery of physical security related services at one or more assigned datacenters in a geographic area. The CSM is responsible for the leadership development of the people that report to them, while also accountable for security operations delivery at these datacenters. The CSM partners with Security and Datacenter Operations senior leadership and management teams to help drive operational effectiveness, superior performance, and audit readiness. Responsible for preserving an environment where people and property are safe and well-protected, the CSM utilizes their professional experience to manage people with varying skillsets and develops effective strategies to drive improvement. The CSM reports directly to the regional security manager, works alongside other site security managers in their metro area, and manages Security Team Manager (STM). Responsibilities • Manages physical security operations at multiple critical infrastructure facilities., • Drives safety programming for the security team with a goal of zero workplace injuries onsite., • Actively manages site security personnel; partners with the local branch to recruit and hire, oversee onboarding, training, and development at the sites., • Ensures each staff member is treated with dignity and respect., • Plans, assigns, and manages physical security projects and tasks to timely completion., • Coaches security employees and carries out disciplinary actions in accordance with current policy., • Evaluates the effectiveness of site security operations and provides recommendations for improvement., • Utilizes excellent customer service and communication skills, sets the example and holds site security staff accountable to do the same., • Ensures site health and key performance indicator goals are met or exceeded; works with the regional security manager (RSM) to enhance security team effectiveness and performance., • Meets regularly with the client and Securitas corporate management representatives for account reviews, addresses issues in a timely manner, and supports security planning, assessments, and surveys., • Keeps management informed of major accomplishments, issues, and concerns., • Follows standardized procedures to successfully complete unannounced audits., • Builds and maintains relationships with internal and external stakeholders to maintain a safe and secure environment., • Splits time equally between sites, building familiarity with each location, leading the team, building the program, and coaching for success., • Demonstrate understanding and engagement with the Securitas Core Values of Integrity, Vigilance and Helpfulness, whilst showing a natural ability to recognise risk within the workplace and consider safety as a priority, complying with relevant policies, procedures and training as provided by the Company. The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity. All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions. Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein. In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions. All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives. Competencies Driving Performance • Takes Ownership, • Expects Excellence, • Delivers Sustainable Results, • Builds High Performing Teams Developing Yourself & Others • Is Respectful, • Is Empowering, • Leads by Example, • Gives & Asks for Feedback Making Our Strategy Happen • Drives Innovation, • Seeks Opportunities, • Fosters Collaboration, • Values Diverse Perspectives Professional Attributes • Must be able to meet and continue to meet licensing requirements for security officers, as applicable to local laws and regulation., • Ability to communicate clearly and concisely, sharing technical concepts to a varied audience., • Must be able to meet and continue to meet requirements for specific skills, certifications or authorizations specified for the assigned accounts., • Knowledge of security operations and procedures applicable to a 24-hour facility., • Knowledge of supervisory practices and procedures., • Skill in staff supervision, including assigning work and providing training and discipline., • Ability to provide positive direction and motivate performance., • Ability to track and maintain scheduled assignments., • Ability to maintain professional composure when dealing with unusual and stressful circumstances., • Knowledge of business operations management and human resources administration., • Demonstrates leadership skills, including planning, organizing delegating, problem solving, training, coaching, and praising or disciplining staff in a positive manner., • Excellent oral and written communication skills required for preparing clear, concise, and grammatically correct materials and communicating information effectively to others., • Strong customer service and service delivery orientation., • Able to conduct presentations and facilitate group meetings, both in person and online., • Ability to adapt to change in the external environment and organization., • Ability to multi-task and complete assignments concurrently in a fast-paced environment. Person Specification Essential Additional qualifications may be specified and receive preference, depending upon the nature of the position. • Must be at least 18 years of age., • Must have a reliable means of communication, such as cell phone., • Must have a reliable means of transportation (public or private)., • Must hold or be able to obtain a valid driver’s license or equivalent., • Must have the legal right to work in the country where the position is located., • Must have the ability to speak, read, and write English proficiently., • Must have a high school diploma, secondary education equivalent, or GED., • Must be willing to participate in the Company’s pre-employment screening process and background investigation., • Have a five-year checkable employment history or be able to produce documentary evidence of any period of unemployment, self-employment, or full and part-time education during that period., • The ability to embody and uphold the Securitas core values of Integrity, Vigilance, and Helpfulness. Education/Experience • 4 years of experience in the security industry, • 4 years of management experience, • Associate degree in Security Management, Business Management, or a related field, • Experience with Microsoft Office, • Experience working in a datacenter environment a plus Preferred Qualifications • Working knowledge and experience with various security technologies including CCTV, access control systems, incident management software, and other video surveillance software, • Bachelor’s degree in Criminal Justice, Security Management, Business Management, or a related field, • Security industry qualifications or certifications such as CPP or PSP Special Requirements • Have a current passport or be able to obtain one., • Able to travel (international or domestic, as required) approximately 10% of the time or more, occasionally with limited notice., • Able to work evening or weekend hours when required, such as during an emergency event or crisis. Working Conditions and physical/mental demands: • With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions. In addition to other demands, the demands of the job include:, • Required ability to manage multiple tasks concurrently., • Computer usage, which may include prolonged periods of data analysis., • Handling and being exposed to sensitive and confidential information., • Regular talking and hearing., • May be required to use vehicle in the performance of duties., • Frequent lifting and/or moving up to 10 pounds, and occasionally up to 25 pounds., • Close vision, distance vision, and ability to adjust focus.

About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team: The team drives customer engagement at executive levels, working closely with our clients to establish strong relationships with key stakeholders. About the Role: As an Engagement Manager, you’ll work on an ongoing basis with our clients to drive the utilization of LexisNexis Risk Solutions products to create positive business outcomes. You’ll pair with Strategic Account managers to identify and explore opportunities to leverage LexisNexis Risk Solutions data and services to protect our customers from cybercriminals. You’ll present consultative solutions to a wide range of audiences, from executives to business owners, and maintain your position as a trusted advisor by constantly keeping your finger on the pulse of the customer. You will manage customer accounts post implementation acting as a fraud SME delivering on strategic road maps and projects. Responsibilities : • Showing a good understanding of fraud and risk management, relating it to products and service within the firm, • Understanding customer use cases and requirements and in turn apply best practices to deliver customer road maps, • Developing and delivering fraud strategies, providing solution training and transfer of knowledge, • Demonstrating a very good knowledge of fraud and identity solutions, and performs the functional customization of the solution, • Interacting with the Sales, Pre-Sales and Marketing teams, including providing strategic oversight and fraud best practice, • Acting as an industry liaison when required providing outputs and SME knowledge to support LexisNexis Risk Solutions deliverables Requirements : • Experience in consulting, professional services or banking, • Understanding of financial industry and knowledge of fraud related areas, • History of working with highly technical internal and external teams, translating requirements and discoveries to non-technical decision makers, • Problem solving and critical thinking skills, • Experience working with rule engines and fraud solutions is considered an asset, • Fluency in English and ideally German Working for you : We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: • Generous holiday allowance with the option to buy additional days, • Health screening, eye care vouchers and private medical benefits, • Wellbeing programs, • Life assurance, • Access to a competitive contributory pension scheme, • Save As You Earn share option scheme, • Travel Season ticket loan, • Electric Vehicle Scheme, • Optional Dental Insurance, • Maternity, paternity and shared parental leave, • Employee Assistance Programme, • Access to emergency care for both the elderly and children, • RECARES days, giving you time to support the charities and causes that matter to you, • Access to employee resource groups with dedicated time to volunteer, • Access to extensive learning and development resources, • Access to employee discounts scheme via Perks at Work

Description Haver Analytics is the premier provider of time series data for the global strategy, research and quant communities. We deliver primary-sourced databases, a wealth of key survey and forecast data from our industry partners, and a robust offering of archive databases that drive machine learning for big data applications. We continuously display up-to-the-minute data from over 2500 government and private sources via integration with Microsoft Office and all leading statistical packages through our DLX® software and platform-independent HaverView(TM). We pride ourselves on the quality of the data and ease of access, as well as the speed at which it is updated and supported. Founded in 1978, Haver is headquartered in New York City with offices in London, Singapore and Tokyo. Job description Haver Analytics seeks an Account Representative as part of our expanding Account Management team to join our growing team of consulting support professionals. Haver provides professional services to the community of economists, data scientist, strategists and risk managers within the corporate marketplace and public sector. This is an exciting opportunity for anyone interested in learning the business of professional big data analytics, risk management and economic research. The Account Representative position is full time and will be based in our London office. Minimum qualification for the position is an undergraduate degree in Economics, Finance or a related discipline with fluency in French or German to support our growing client base across Europe. Candidates should have the flexibility to travel internationally. The Haver London office is a growing field office supporting a diverse set of clients including central banks, buy side/sell side and large non-financial corporations. Key Responsibilities Support and promote adoption of Haver’s services: • Providing on-line and on-site training on Haver Analytics software, • Applying a consultative approach to training and become an expert in “knowing your audience”, • Supporting the account management team to identify opportunities within the existing client base and assisting with onboarding new clients, • Communicating effectively new software and data developments from Haver., • Managing and facilitating occasional project work in platforms such as Excel, • Attending trade shows and sales related events Requirements • Bachelor’s degree in economics, Finance or related discipline., • Fluency in English and either French or German, • Strong written and verbal communication., • Ability and willingness to travel internationally, • Exposure to statistical platforms such as Python and R (desirable though full training provided), • Previous experience in a customer service industry (desirable) Job Benefits • Hybrid/Flexible Working (3 days in office), • Central London location, • Support for on-going training and education both internally and externally, • Competitive salary and generous commission-based activity plan, • Private Health Insurance, • Company Phone

Radius is seeking a IT Services / Telco Services Product Manager for our Technology lead client based in London. You must have experience of services product for a services organisation and ideally with MS Stack, Cyber Security and other services generally provided my a Managed services provider JOB OVERVIEW Product Manager will be responsible for seeking and developing growth opportunities of the company’s services and products. Working with multi-functional teams, lead and manage the life cycle of a product, conducting market research, market survey and customer survey, creating the business plan, liaising, and managing third party partners. Supporting the Legal team in preparing contracts and service description operating flows. Key tasks: · Contribute to and prepare service and product plans for the company to enhance its DC connectivity business, supported by market research. Scanning market intelligence exploring business opportunities. · To coordinate service and product plans collaborating with business partners. · To improve the company's existing product offerings understanding latest customer needs and market trend. · Project Management: to proactively and professionally manage the entire “project cycle” from lead generation and lead management to prospecting, arranging appointments, preparing proposals and presentations, negotiating, closing and handing over new partnership developments to the business. · Analysis: to provide analysis on optimal options based on accurate analysis on Pros/Cons. Analysis should be based on the acquired information and results such as sales trend. In addition, visualization of potential risks and clarification of risk levels. · Support the company’s service and product partnerships with 3rd party companies, pre- and post- launch, assisting them in accomplishing their individual business commitments. · Responsible for products and services including defining service conditions, developing and managing order and operation process, and documentation. Essential requirements: • Experience for Product Development for ICT business or data centre, • Experience for Project management which including the external members., • Evidence of delivering significant financial and non-financial benefits to a commercial organisation., • Strong commercial acumen and a proven track record of identifying, managing and closing new business opportunities, • Proficient analytical skills and a measured approach to decision making., • Ability to communicate effectively at all levels, within the business and with suppliers.

If you need support in completing the application or if you require a different format of this document, please get in touch with at or call TCS London Office number 02031552100 / +44 204 520 2575 with the subject line: “Application Support Request”. Role: Strategic Sales Specialist - Cloud Job Type: Permanent Location: London, UK Ready to utilize your experience and expertise in Cloud consulting sales and hybrid cloud solutioning? We have an exciting role for you – Strategic Sales Specialist – TCS Cloud Business Unit (Financial Services)! Careers at TCS: It means more TCS is a purpose-led transformation company, built on belief. We do not just help businesses transform through technology. We support them in making a meaningful difference to the people and communities they serve – our clients include some of the biggest brands in the UK and worldwide. • Eager to collaborate and contribute to a dynamic team environment., • Ready to tackle challenges head-on with a proactive mindset., • Committed to achieving excellence and delivering impactful results in every interaction. The Role As a Strategic Sales Specialist – Cloud (Financial Services), you will strengthen TCS’s market position as a strategic growth and transformation partner for Cloud and Hybrid Cloud solutions. This role involves consultative sales, pre-sales, solutioning, and supporting end-to-end deal cycles across TCS Cloud BU’s offerings, targeting new and existing clients within the Financial Services sector. You will be part of TCS Cloud BU’s fast-growing Sales & Solutions team, driving rigor in the sales process and contributing significantly to deal wins across the UK & Ireland. Key Responsibilities • Strengthen market position and establish TCS as a strategic partner for Hybrid Cloud and infrastructure services through thought leadership and consultative engagement., • Engage closely with client stakeholders to understand business and technical requirements and translate them into cloud-based solution approaches., • Collaborate with sales teams to acquire new clients and expand relationships with existing Financial Services portfolios., • Shape and support strategic deal cycles including RFI/RFP responses, bid defence, and proposal creation., • Work with global cross-functional teams — architects, consultants, delivery, and product owners — to craft compelling solution propositions., • Articulate cloud architecture options, risks, and business value in both technical and businessfriendly language., • Ensure solution alignment with enterprise architecture standards, delivery feasibility, and financial targets., • Review technology trends and contribute to the evolution of TCS’s hybrid cloud offerings., • Support solution campaigns, cloud advisory engagements, and cloud strategy and roadmap definition for clients., • Work with hyperscaler partners (AWS, Azure, Google Cloud) and support joint proposals and cloud transformation initiatives., • Contribute to TCS Cloud BU initiatives including marketing, budget planning, and resourcing activities. Your Profile Essential Skills / Knowledge / Experience • Highly technical and analytical, with extensive experience in Cloud, Infrastructure Services, and IT Outsourcing., • Strong background in business development or partner management within a leading hyperscaler (AWS, Azure, Google)., • Ability to position cloud solutions, shape large deals, and engage with CIO/CXO-level stakeholders confidently., • Deep understanding of Hybrid Cloud, Infrastructure Outsourcing models, SLAs, pricing constructs, delivery models, and cloud transformation journeys., • Experience working within matrixed organisations and managing onsite-offshore delivery ecosystems., • Strong verbal and written communication skills, with the ability to present complex ideas clearly., • Ability to translate customer challenges into winning solutions and articulate business value effectively. Desirable Skills / Knowledge / Experience • Experience in working with web services technologies and software development environments., • Strong consulting mindset with ability to influence and guide technical and non-technical stakeholders., • Experience handling RFIs/RFPs/RFQs, pricing models, SLAs, penalties, and service coverage constructs., • Familiarity with intermediary advisory processes such as ISG, BCG, and Gartner., • Strategic thinking, analytical strengths, and results-driven attitude. TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network. We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon. Diversity, Inclusion and Wellbeing Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998. We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role. As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at if you would like to opt in. If you are an applicant who needs any adjustments to the application process or interview, please contact us at the subject line: “Adjustment Request” or call TCS London Office 02031552100 / +44 204 520 2575 to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process. Beware of Fraudulent offers This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. TCS has not authorised any third-party company to collect money on their behalf. As a vigilant job seeker, beware of fraudulent recruitment activity and protect your interests! You can write to to report any fraudulent activity. Due to the high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion. Join us and do more of what matters. Apply online now.

Physical Security Technical Project Manager Department: Ground Security – Amazon Leo Location: London, UK. Must be able to work from an Amazon Corporate office up to five days per week (hybrid arrangements may be available). Regular overseas travel, including Middle East and Africa. Employment Type: Full time, permanent. Contracted to Upstream Risk Management, permanent secondment to Amazon Reports to: Matrix reporting to Senior Leo Ground Security Manager Direct reports: None but holds key operational relationship with vendors Package: £76,000. Bonus available Start: From April 2026 Job Summary Contracted to Upstream Risk Management, you will be permanently embedded within Amazon’s Leo Ground Security Team. This team sits within Amazon Leo’s Ground Infrastructure Services. Leo is Amazon’s low Earth orbit satellite broadband network. Its mission is to deliver fast, reliable internet to customers and communities around the world. The Project Based Contractor is a technical project manager, responsible for enabling the rapid expansion planned for Amazon Leo in 2026 – 2028. You will achieve this by applying your project management and technical security skills to the detail of planning, installation, integration, management, and maintenance of technical security at Ground Gateway Sites across Europe, Middle East and Africa. We are looking for a team member who embodies the Amazon Leadership Principles. Exceptional customer focus is non-negotiable. Strong technical skills, project and stakeholder management are pivotal to success. The successful applicant will be able to demonstrate data-based decision making, strong understanding of cost-benefit analysis, and a track record of program optimization. This is an on-site role so you must be within commutable distance of an Amazon Corporate site (expected to be LHR16 (EC2A 2FA) and expect five days per week in the office, though a hybrid role may be possible.International travel should be expected. This travel could be to remote areas of the Middle East and Africa. Key responsibilities include: • End-to-end management of complex, high-value projects, including managing multiple concurrent projects. Collaborating with partners, internal customers, and vendors to analyse needs, plan and implement the installation, integration, and optimisation of technical security aspects at sites., • Establish, monitor, and report on project budgets, timelines and KPIs., • Identify data/reporting requirements, integrate data sets, and configure and run reports to track work priorities, issues, results, and meaningful trends. Establish self-service reporting and guidance for customers where possible., • Support Monthly and Quarterly Business Report preparation and presentations., • Manage supplier/vendor relationships to ensure third-party inputs are delivered to standard, on time and budget., • Drive continuous improvement by evaluating all aspects of the project cycle, making recommendations for, and implementing new initiatives for optimising customer experience., • Conducting security assessments of new sites and making recommendations to the Senior Leo Ground Security Manager. About You Knowledge and Experience • Detailed technical knowledge and hands-on experience of design and installation of enterprise-level security systems (essential)., • Minimum of four years security industry experience, with a significant portion of industry tenure spent as a consultant, integrator, or technical end user (essential)., • Working knowledge of Lenel, with experience of performing basic functions such as device adds/changes/deletions/masking/unmasking, access level programming and assignment, time zone programming (highly desirable)., • Writing security standards and procedures (highly desirable). Skills • End-to-end project management, ability to follow and implement design and installation standards, including multiple concurrent projects., • Stakeholder management, serving as an advocate for design and implementation standards., • Budgeting and cost-benefit analysis., • Communication across borders and cultures (analytical written, and verbal presentation, and interpersonal skills)., • Data analysis and problem solving., • Risk Assessment., • Strong proficiency in the MS Office suite, Lenel and other key security systems. Behaviours • Demonstrable affinity with Amazon leadership principles., • Attention to detail., • Self-starter and comfortable working independently., • Resilience and resourcefulness., • Flexible on working hours and travel. Education/Qualifications • Vocational qualifications e.g. CPP, PSP, CISSP, PMP, or equivalent industry experience (essential)., • Relevant system certifications, including Lenel (highly desirable)., • Project management qualification (highly desirable).

Key role objective The Managing Quantity Surveyor is responsible for the commercial and contractual management of WJ’s customer projects, ensuring robust financial control, contract compliance, accurate forecasting, and commercial risk management across all UK operations. The role works closely with WJ Project Managers to support delivery, maximise value, manage contract change, protect WJ’s commercial position, and ensure accurate and timely reporting. The MQS will be the company’s subject matter expert in managing JCT and NEC3/4 construction contracts, ensuring best practice commercial governance across the project lifecycle. SALARY: £65,000–£75,000 per annum + Car + Generous Benefits (see below) • Company car: Company car (available for personal use) with a monthly rental value, • Pension: Automatically enrolled into the WJ Groundwater Salary Sacrifice Pension Scheme. Contributions are made at 5% for both employee (minimum) and employer (maximum)., • Private Healthcare: At six months of service, Automatically enrolled into Westfield Health Cash Plan for Specialist Consultations & Diagnostics, Scanning Service (MRI, CT & PET Scans), Optical, Dental, Chiropody and Therapy Treatments (Physiotherapy, Acupuncture, Chiropractic, Homeopathy and Osteopathy), • Profit Related Bonus: A profit related annual bonus will be payable in December if WJ meets its profit targets, • Group Life Insurance: Automatically included in the WJ Death in Service Group Insurance at 3 times salary after 6-month probation period, • Gym Membership: Exclusive, discounted access to thousands of gyms, pools and spas with just one pass via our fitness partner, Hussle Key areas of responsibility: Contract & Commercial Management • Lead commercial administration of all allocated WJ projects under NEC3/4, JCT, and bespoke contract frameworks., • Ensure contractual obligations, notices, early warnings, and communications are issued correctly and on time., • Provide authoritative advice to Project Managers on contractual rights, risk, programme impacts, and entitlement., • Prepare, manage, and maintain project cost plans, internal CVRs, and monthly cashflow forecasts., • Review and validate subcontractor costs, plant & labour allocations, and resource expenditure., • Ensure accurate monthly valuations, including both measured and forecast values, supporting strong cash recovery., • Act as the lead commercial interface with clients, main contractors, and commercial representatives., • Attend progress meetings, commercial reviews, and contract negotiations on behalf of WJ., • Establish and maintain a clear change management process across projects., • Prepare and agree compensation events, variations, quotations, and re-measures in accordance with contract rules., • Produce accurate monthly commercial reports for the Operations Manager, Finance Manager, and Managing Director., • Present CVR outcomes and explain budget movements, risks, overruns, or margin variances., • Work collaboratively with Project Managers to ensure that operational decisions consider commercial impact., • Provide commercial training, guidance, and mentoring to Project Managers and site leads (no formal line management)., • Maintain robust commercial records, including correspondence, notices, site diaries, measurements, and cost evidence., • Support dispute resolution, mediation, adjudication or claims processes if required., • Ensure commercial processes comply with WJ’s IMS, QMS, SHEQ requirements, and corporate governance expectations. Qualifications & Experience Essential • Degree in Quantity Surveying or similar., • Minimum 7–10 years’ experience in quantity surveying within the construction, civil engineering or specialist subcontracting sectors., • Proven track record administering NEC3/4 and JCT forms of contract (including Options A/C/E)., • Strong commercial acumen with experience managing multi-project portfolios., • Excellent negotiation skills and ability to deal with clients and contractors at a senior level., • Strong analytical & financial reporting capability., • Experience preparing valuations, CE submissions, forecasts, CVRs, and final accounts., • Excellent communication and interpersonal skills., • High attention to detail and strong organisational ability., • Professional membership (e.g., RICS)., • Experience in geotechnical, dewatering, environmental or civil engineering subcontracting. Working Conditions Based at WJ’s UK Head Office (Kings Langley) with regular travel to sites and client offices across the UK. Occasional travel to WJ’s yard facilities for project reviews or commercial support. Physical Requirements The role is predominately office based but does require that the candidate utilises a Visual Display Unit (VDU) as part of their day-to-day activities. General Expectations • Uphold WJ’s values and commitment to safety, quality and environmental performance., • Promote continuous improvement and positive commercial practices across the business., • Undertake other reasonable duties consistent with the role’s seniority and commercial function.

Overview The Workflow Developer is responsible for designing, developing, and continually improving workflows, automations, and integrations across the firm’s core business systems — including case management and finance platforms. The role ensures that processes are efficient, reliable, and aligned with legal‑sector best practices. Working closely with business stakeholders, the Workflow Developer translates operational needs into robust, secure, and well‑documented technical solutions that support high‑quality legal service delivery and contribute to the firm’s wider digital strategy. The firm operates a hybrid agile working policy allowing employees to work from home (or another UK location) for up to 50% of their time. Individuals can also apply for other flexible working options either at the time of recruitment or during the course of their employment. The ability to occasionally travel to other firm locations for project work or system rollouts is desirable as well as participating in planned evening/weekend releases where required (with notice). Responsibilities Workflow & Systems Engineering • Develop, configure, and maintain workflows across case management, practice management, and finance systems to support efficient legal and business operations., • Create SQL queries, stored procedures, scripts, views, and data routines to support workflow logic, reporting, and system optimisation., • Design integrations between systems using APIs, REST services, and approved integration tools., • Work closely with legal teams, Finance, and Business Services to gather and analyse requirements., • Translate business needs into clear technical specifications with documented acceptance criteria., • Communicate complex technical topics in a clear, structured, and accessible way to non‑technical users., • Ensure workflow changes follow the firm’s change control and release processes., • Maintain accurate, audit‑ready documentation for all customisations, integrations, and data flows., • Participate in problem reviews and root‑cause analysis where workflows or data issues are involved., • Analyse end‑to‑end data flows across business systems and recommend improvements for performance, accuracy, and reliability., • Build and manage automations using integration platforms or low‑code tools (e.g., Power Automate, Boomi, or equivalent)., • Contribute to project planning, providing technical input on workflow impacts, effort estimates, and release sequencing., • Develop and execute test plans (unit, integration, UAT support) to ensure robust delivery., • Prepare and deliver handover documentation to IT Support, ensuring readiness for BAU operation., • Collaborate with external suppliers on enhancements, defect resolution, updates, and technical troubleshooting., • Ensure supplier-delivered work complies with firm standards, development principles, and security requirements., • Ensure workflows and system enhancements uphold confidentiality, GDPR, and legal services data governance standards., • Implement secure development practices including least‑privilege design, validated integrations, and audit‑ready logging. We are looking for someone who is; • Customer‑centric, proactive in understanding user needs and improving system usability., • Structured, methodical approach with keen attention to detail and documentation quality., • Curious, innovative, and motivated to seek improvements and adopt modern tools., • Able to manage competing priorities and deliver against deadlines., • A strong team player who collaborates well with IT Support, Projects, Security, and business stakeholders., • Minimum 2 years’ experience in a development, system customisation, or workflow-focused technical role., • Strong SQL experience (queries, stored procedures, performance troubleshooting)., • Hands‑on experience designing workflows, automations, or system integrations., • Strong understanding of data flows and information architecture., • Ability to analyse complex requirements and produce structured, high‑quality technical solutions., • Strong written and verbal communication skills, with the ability to engage confidently with stakeholders at all levels., • Experience creating and maintaining clear technical documentation., • Experience in the legal sector or professional services environment., • Familiarity with systems such as iManage, Aderant, Peppermint, or similar case/practice management platforms., • Experience with integration platforms (e.g., Dell Boomi), automation tools (e.g., Power Automate), or low‑code development., • Understanding of ITIL principles (incident, change, problem)., • Exposure to DevOps, CI/CD, or structured testing and release methodologies., • Knowledge of APIs, RESTful services, and authentication methods.

Who We Are: IMG is a leading global sports marketing agency, specializing in media rights management and sales, multi-channel content production and distribution, brand partnerships, strategic consulting, digital services, and events management. It powers growth of revenues, fanbases and IP for more than 200 federations, associations, events, and teams, including the National Football League, English Premier League, International Olympic Committee, National Hockey League, Major League Soccer, ATP and WTA Tours, the AELTC (Wimbledon), Euroleague Basketball, CONMEBOL, DP World Tour, and The R&A, as well as UFC, WWE, and PBR. IMG is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company. TKO Group Holdings, Inc. (NYSE: TKO) is a premium sports and entertainment company. TKO owns iconic properties including UFC, the world’s premier mixed martial arts organization; WWE, the global leader in sports entertainment; and PBR, the world’s premier bull riding organization. Together, these properties reach 1 billion households across 210 countries and territories and organize more than 500 live events year-round, attracting more than three million fans. TKO also services and partners with major sports rights holders through IMG, an industry-leading global sports marketing agency; and On Location, a global leader in premium experiential hospitality. This role is being hired into Cingularity a division of IMG Studios who are specialists in bespoke live video networking and production solutions. Cingularity operate at each stage of the remote production workflow, delivering quality network designs and primary distribution services to premium broadcast networks and sports rights holders globally. Please follow this link to understand more about Cingularity’s work: IMG acquired Cingularity in September 2022 to provide the expertise to guide IMG’s remote production evolution toward a hybrid model of fibre, satellite, cloud and IP. IMG is a leading global sports marketing agency, specializing in media rights management and sales, multi-channel content production and distribution, brand partnerships, strategic consulting, digital services, and events management. Working Conditions: Permanent, London - Hanbury St, East London Hybrid Mon-Fri, 9am-5pm What You'll Do: Cingularity is seeking an operational Technical Project Manager with a telecommunication or broadcast background to join its team and help pave the way for our development and expansion over the coming years. You will play a crucial part in Cingularity’s development, ensuring projects are delivered on time while actively involved in service delivery, logistics, procurement, pricing, and resource management. You will aid company growth and utilise your knowledge to shape workflows and processes. Project Management and Service Delivery • Manage Service Delivery of customer solutions, including engagement with suppliers, ensuring deadlines are met for upcoming events, and permanently deploying solutions., • Coordinate the delivery of Telecommunication connectivity from order to handoff., • Coordinate logistics for upcoming events., • Coordinate quotations and ordering. This includes negotiating with suppliers, obtaining detailed quotations and invoices, inputting data and managing costs., • Project Management of key projects from initiation to completion, interpreting project requirements, ensuring they’re executed accurately and within the agreed timescales., • Collaborating with colleagues, stakeholders, customers, and suppliers. Managing the successful delivery of internal and external projects, ensuring that schedules are optimal and maximising the time available while minimising project risk., • Proactively identify and highlight potential project risks to the management team, including capacity, resource issues and external factors., • Monitoring projects on an ongoing basis, evaluating progress/quality, managing issue resolution, and leading activities required to maintain and complete all project documentation. You Have These: Knowledge and Experience • Experience and knowledge in Project Management and Service Delivery for either Telecommunications or Sports Broadcast environments., • Expert in Office 365 or G-Suite, with excellent working Excel or Google Sheets knowledge., • Knowledge of Broadcast environments and workflows, including experience working with satellite and broadcast operators., • Experience with modern project management applications such as ClickUp, Monday, Wrike and Asana., • Familiar with Telecommunications Products and Technologies. (Wavelength, Dark fibre, Managed Ethernet)., • Skills in technical /non-technical documentation writing, including Project scoping, Executive summaries, and Status reports., • Proven experience in Project Management or Service Delivery within a related industry., • PRINCE2 Qualifications are advantageous. Soft Skills • Ability to communicate effectively with both technical and non-technical individuals., • Excellent interpersonal, written, and oral communication skills., • Proven record of providing an exceptional customer experience., • Excellent attention to detail and the ability to remain focused under pressure., • Proven analytical and problem-solving skills., • The ability to follow and develop operational processes to a high standard., • Self-motivated and organised individual up for the challenge of a start-up., • Maintain a flexible work schedule according to business needs. Unusual Challenges • Going the extra mile in a start-up environment, working across multiple disciplines., • Project-based international travel The Package • Competitive Salary based on experience., • Twenty-three days’ holiday allowance., • Full-time employment., • Fully Loaded Health Insurance Policy., • Worldwide Travel Insurance for Business and Leisure, Contribution Pension Scheme. TKO EEO Statement: TKO is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws regarding non-discrimination in employment. TKO makes employment decisions based on merit and qualifications, without considering an employee’s or applicant’s race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other basis prohibited under federal, state or local laws governing non-discrimination in employment in every location in which the Company has facilities. TKO also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state or local laws. For information about Privacy and Information Security for TKO employment candidates, please review our Privacy Policy. For information regarding Terms of Use for this and other TKO websites, please review our Terms of Use.

Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change. By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses. From prototype to real-world impact - be part of a global shift by doing work that matters. Job Description The Head of People Operations is a critical leadership role responsible for transforming Endava’s global people operations into a scalable, efficient, and high-performing function. This role exists to address increasing complexity across regions, inconsistent processes, and the need to modernise HR service delivery through shared services, automation, and digital enablement. You will lead the design and execution of a global operating model that reduces cost to serve while significantly improving employee experience, data quality, and service reliability. This is a transformation-focused role requiring both strategic thinking and hands-on execution to simplify complexity, standardise processes, and deliver measurable improvements at scale. What you’ll be accountable for Global Operations Leadership • Own end-to-end HR operations globally, including onboarding, lifecycle changes, employee data, and documentation, • Lead regional teams across Americas, EMEA, and APAC, driving consistency, performance, and accountability, • Design and implement a global Shared Services model, consolidating fragmented activities into a standardised and scalable structure, • Define and embed clear SLAs, KPIs, and governance frameworks, • Simplify and standardise processes across the employee lifecycle, • Identify and deploy automation and AI-driven solutions (e.g. workflow automation, case management optimisation, document processing, chatbots, knowledge assistants) to reduce manual effort and improve service delivery, • Leverage data and analytics to identify inefficiencies, predict demand, and improve operational decision-making, • Partner with IT and Digital teams to integrate AI and automation into core HR platforms (e.g. Oracle HCM and related tools), • Introduce disciplined process management (e.g. Lean, Six Sigma or similar), • Build a culture of continuous improvement, data integrity, and service excellence, • Build and lead a high-performing global team with a strong service mindset, • Lead teams through significant transformation, embedding new ways of working and accountability, • Develop AI and digital capability within the HR Operations team, ensuring teams can effectively use automation tools, data, and emerging technologies in day-to-day work, • Define and track KPIs across service delivery, efficiency, and customer satisfaction, • Provide clear, data-driven insights to HR and business leadership, • Ensure global compliance with labour laws, GDPR, and internal audit requirements, • Implement and maintain robust controls, including SOX-aligned processes, • A global Shared Services model successfully implemented and adopted, • Measurable reduction in cost to serve through automation and consolidation, • Significant improvement in service delivery (speed, accuracy, employee satisfaction), • Increased automation of core HR processes, reducing manual intervention and cycle times, • High adoption of digital HR tools and self-service capabilities, • HR Operations teams actively using AI tools and data insights to improve performance and decision-making, • Consistent, scalable, and compliant processes across all regions, • Continuous improvement of Oracle HCM and related platforms to enhance user experience Qualifications What you’ll bring • 10+ years of progressive HR Operations leadership, including global scope, • Proven track record delivering HR transformation and Shared Services / GBS models, • Experience leading automation, digital transformation, and process improvement at scale, • Strong operator with the ability to move from strategy to execution, • Practical experience applying AI and automation to improve HR operations (e.g. workflows, chatbots, document processing, analytics), • Experience embedding digital and AI capability within operational teams, not just implementing tools centrally, • Data-driven, with a focus on measurable outcomes and service improvement, • Commercial mindset, balancing efficiency, cost, and employee experience Additional Information Discover some of the global benefits that empower our people to become the best version of themselves:

Job Title: SAP Manager Digital Supply Chain – Enterprise Asset Management (EAM) Base Location: London & Manchester The KPMG SAP Sectors Consulting function is a cornerstone of our business. We do work that matters to our local business and communities – supporting technical innovation and adoption of cutting-edge solutions across the UK & other geographical regions. Working on complex engagements across multiple sectors ranging from FMCG, Industrial Manufacturing, Defence, IGH etc. this team is responsible for the pre-sales/sales, business transformation and technical delivery of SAP solutions and trusted to get it right first time. KPMG is one of the world's largest and most respected consultancy businesses, we've supported the UK through times of war and peace, prosperity and recession, political and regulatory upheaval. We've proudly stood beside the institutions and businesses which make the UK what it is. Why Join KPMG as an SAP Manager Digital Supply Chain – Enterprise Asset Management (EAM)? At KPMG, you'll join a technology-driven SAP consulting team that collaborates to deliver Powered Enterprise through a proven, standardised delivery model. The role offers the opportunity to lead high-impact, end-to-end SAP transformations that are both challenging and purposeful, working alongside specialists with deep expertise in Digital Supply Chain and Finance. You'll apply your S/4HANA and cloud knowledge in SAP Enterprise Asset Management to shape and deliver complex client programmes across multiple industries. With a strong emphasis on innovation, SAP extensions, and pre-sales leadership, this role provides a platform to influence solution strategy, drive SAP innovation, and play a visible role in growing KPMG's Digital Supply Chain and EAM capability. What will you be doing? • Lead the functional and solution architecture design for SAP EAM programmes, ensuring tight integration with SAP S/4HANA across Supply Chain and Finance execution processes (e.g., P2P, O2C, manufacturing, and asset lifecycle management)., • Own and deliver end-to-end EAM solution design covering key asset management processes including Plant Maintenance, Asset Performance Management, Service Management, Maintenance Planning, and Mobile Asset Management., • Conduct senior-level fit-to-standard workshops with client stakeholders to align SAP EAM capabilities to business objectives, operating models, and performance outcomes related to asset health and efficiency., • Define and maintain the overall EAM and asset management architecture, ensuring alignment with enterprise digital transformation strategies, SAP roadmaps, and KPMG Powered Enterprise principles., • Design integrated asset management and execution processes, ensuring seamless data flow between SAP EAM, SAP S/4HANA, and relevant non-SAP asset management or analytics platforms., • Provide expert guidance on leveraging SAP EAM innovations, advanced analytics, and intelligent technologies (e.g., predictive maintenance, condition-based monitoring, IoT integration, and mobile solutions)., • Oversee integration strategies between SAP EAM and SAP S/4HANA using SAP BTP, CPI, APIs, and standard SAP integration patterns to ensure data consistency and performance., • Lead delivery teams (functional, technical, data, integration, and change) across onshore and offshore models. What will you need to do it? Functional & Solution Architecture Skills: • Deep functional expertise in SAP EAM, including Plant Maintenance (PM), Customer Service (CS), Asset Performance Management (APM), and integration with other modules like Materials Management (MM) and Finance (FI/CO)., • Strong understanding of SAP S/4HANA Supply Chain and Finance processes and how they integrate with asset management solutions., • Proven experience designing and delivering integrated asset management and execution solutions, including master data for assets, functional locations, equipment, maintenance notifications, work orders, preventive maintenance plans, and refurbishment processes., • Strong knowledge of SAP EAM architecture, data integration approaches, and best practices for scalable and performant asset management solutions., • Experience applying SAP Activate and fit-to-standard methodologies in asset management-led transformations., • Familiarity with SAP Business Technology Platform (BTP) for integration, extensions, analytics, and innovation in the EAM space., • Knowledge of integration patterns and technologies (e.g. CPI, APIs, OData) connecting SAP EAM, S/4HANA, and third-party tools. Experience: • Strong experience with SAP EAM & ERP Lead experience., • Extensive SAP consulting experience, with significant experience in a Manager or Lead role delivering SAP EAM programmes., • Delivery experience across 2-3 multiple end-to-end SAP EAM implementations, including integration with SAP ECC or SAP S/4HANA environments., • Proven track record of leading complex asset management transformations, balancing solution quality, delivery pragmatism, and client value., • Strong experience facilitating executive-level workshops, shaping business cases, and defining asset management roadmaps and solution blueprints., • Experience managing and mentoring high-performing consulting teams within a professional services environment., • Proven experience leading and shaping SAP EAM-led RFP responses, including solution vision, delivery approach., • Well-developed analytical skills and the ability to provide clarity to complex issues and synthesize large volume of information., • Comfortable working in a dynamic environment and supporting multiple activities such as mentoring and capability knowledge transfer to enhance the practice., • Team Lead Experience (on/offshore)., • Strong verbal and written communication skills., • Strong interpersonal, team building, organisational and motivational skills. Skills we'd love to see/Amazing Extras: • Advise on technical integrations of SAP applications with other client and 3rd party tools/applications in the Supply Chain, Finance, and Asset Management process areas., • Experience of SAP EAM in industries such as Utilities, Manufacturing, Public Sector, Oil and Gas, Mining, or Transportation., • Experience of facilitating a design workshop and then translating the requirements into design., • Proven ability to collaborate and build strong relationships with varying team members., • Self-starter attitude and ability to work well within ambiguity., • Comfortable working in a dynamic environment and supporting multiple activities such as mentoring and capability knowledge transfer to enhance the practice., • Possess working knowledge of digital trends in Supply Chain, Finance, and Asset Management (e.g., ESG, Industry 4.0, IoT, Digital Solutions that integrate with SAP). Desirable Attributes: • Exceptional communication, presentation, and client relationship skills, with the ability to simplify complex functional and technical concepts for diverse audiences., • Strong consulting mindset with excellent stakeholder management and client-facing skills., • Ability to simplify complex asset management and technical concepts into clear business outcomes., • Strong analytical and problem-solving skills, with a focus on value-driven solution design., • Comfortable operating in ambiguous environments and leading large-scale transformation initiatives (Supply Chain, SAP and Enterprise Transformation wide)., • Passion for developing people, building capability, and contributing to KPMG's SAP and Supply Chain community., • Commitment to continuous learning and staying current with SAP EAM, S/4HANA, and industry best practices., • Track record of driving go-to-market (GTM) initiatives, building SAP EAM pipeline, and converting opportunities into successful client engagements through trusted client relationships and value-led propositions. Our Locations: We are open to talk to talent across the country but our core Tech hubs for this role are London Canary Wharf, Manchester. This position will largely be based from London Canary Wharf and Manchester. With 20 sites across the UK, we can potentially facilitate office work, working from home, flexible hours, and part-time options. If you have a need for flexibility, please register and discuss this with our team. Find out more: SAP Sectors Consulting sits aligns with KPMG Powered Enterprise practice where we have a range of divisions and specialisms. Click the links to find out more below: • KPMG Powered Enterprise: KPMG Powered Enterprise - KPMG UK, • KPMG SAP Services: KPMG SAP Services - KPMG UK, • KPMG Consulting: Consulting (kpmgcareers.co.uk), • For any additional support in applying, please click the links to find out more:

THE BIGGER PICTURE VCCP is the challenger agency for challenger brands, with over 900 people around the world. We offer full-service marketing and brand experience solutions from advertising to media buying, content production to data science, customer mapping to platform design & build. Bernadette is our award-winning specialist product and service and digital comms discipline of the VCCP Partnership. We are a friendly and knowledgeable team of 80 specialists across Strategy & Data, UX, Design, Motion, Technology & Engineering, Project & Account Management and Operations, all dedicated to creating great work across all digital channels. OUR CULTURE The VCCP Group has a unique culture, and we are looking for people who will make a positive contribution to this, therefore the candidate must have the following attributes: • A collaborative nature, • An entrepreneurial spirit, • Take pride in their work, • Have an honest approach, • Be un-precious and be able to recognise that a good idea can come from anywhere, • Take responsibility We are Bernadette - Bernadette means Brave as a bear. Being brave as a bear is having the confidence to face any challenge. It’s having a relentless curiosity. Fearlessly breaking new ground and having a passionate pioneering digital spirit. OUR PURPOSE Our mission is to make digital more valuable, using creativity and collaboration to unlock innovation. That includes opening new categories and formats, delivering groundbreaking customer interactions, or generating long-term customer advocacy - across the whole digital ecosystem. We design and make digital experiences, products and campaigns which set new standards for everyone to follow, are indispensable and you can’t imagine life without them. ABOUT THE ROLE: The Tech Lead is responsible for the technical delivery of digital products, balancing high-level architecture with hands-on development. You will oversee a multidisciplinary team of front and back-end developers, ensuring that all solutions are scalable, reliable, and well-integrated into the wider VCCP ecosystem. KEY RESPONSIBILITIES: • Lead technical discovery and define the architecture for web, app, and AI agent platforms., • Manage the day-to-day resourcing of the technical team using JIRA., • Oversee project hosting and infrastructure management within Azure., • Communicate complex technical implications regarding effort and scalability to non-technical, • stakeholders., • Enforce quality assurance standards and oversee E2E testing using Playwright. REQUIRED EXPERIENCE: • Significant experience leading technical delivery within a digital agency environment., • Strong background in C# (ASP.NET Core) and a variety of web technologies., • Proven ability to manage both frontend and backend development challenges., • Experience with CI/CD workflows and Azure DevOps., • Would be Beneficial:, • Experience with Azure AI Services and OpenAI API integration., • Knowledge of low-code/no-code platforms like Webflow for rapid prototyping., • Previous experience in a client-facing role, presenting technical roadmaps., • Experience with Python, especially within an AI context. VCCP DE&I STATEMENT We believe that DE&I is about creating a strong culture of inclusion within our agency, where everyone can thrive and be their authentic self. VCCP is an equal opportunity employer and does not discriminate on the basis of gender, age, disability, religion, belief, sexual orientation, marital status, or ethnicity. If you require any adjustments during the application or interview process, please let us know via . CRIMINAL RECORDS INFORMATION As part of our onboarding process, you will be required to complete a Criminal Records Declaration regarding any unspent convictions. For roles in finance, HR, Legal, IT or senior management, we may be required to verify your declaration with a basic DBS check, as well as an Adverse Finance and ID check. Please note, we try to respond to as many applications as possible but, if you do not hear from us within two weeks of submitting your application, please assume we are unable to proceed with your application for this specific role. Thank you for your interest in VCCP

Dynamics 365 CE Business Analyst – Global End User Location: London (Hybrid and flexible for the right person) Employment Type: Perm Salary: £50,000 - £70,000 DOE (Interviews to be held this week) Our client, a global organisation undergoing significant CRM transformation, is expanding its in‑house Dynamics capability and is looking for a Dynamics 365 Customer Engagement (CE) Business Analyst to join the team permanently. You will work alongside an already established Senior/Lead BA (currently engaged on a contract basis) and play a key role in shaping and maturing the organisation’s internal CE function. This is an exciting opportunity to influence a multi‑region digital transformation programme, acting as the bridge between the business and technology to ensure Dynamics 365 CE delivers maximum value across Sales, Marketing and Customer Service functions. Key Responsibilities • Engage with global business stakeholders to understand requirements, processes and pain points across Sales, Marketing, Customer Service and wider commercial functions., • Translate business needs into clear, structured functional requirements, user stories and acceptance criteria., • Facilitate workshops, process mapping and solution‑design discussions., • Support ongoing roadmap planning, enhancements and optimisation of the CE platform., • Work closely with developers, solution architects and external partners to ensure solutions are aligned with business goals., • Support configuration, testing (SIT/UAT), and deployment for new features and enhancements., • Analyse data, KPIs, and system usage to identify opportunities for continuous improvement., • Contribute to the long-term CE strategy as the organisation builds its permanent internal CRM capability., • Build strong relationships with stakeholders across multiple regions and business units., • Communicate progress, risks and recommendations clearly and effectively., • Provide training, support and guidance to end users, ensuring high adoption levels., • Act as the internal subject matter expert for Dynamics 365 CE, with experience across modules such as:, • Sales Hub, • Customer Insights (Journeys/Data), • Customer Service, • Lead & Opportunity Management, • Case Management Skills & Experience Required • Proven experience as a Business Analyst within an end‑user or partner environment., • Strong Dynamics 365 CE functional knowledge, Ideally 4+ years which have ideally been across Sales, Customer Insights, and Customer Service., • Experience delivering CRM enhancements, new features, integrations or optimisation projects., • Solid understanding of core business processes, • Experience running workshops, building requirements, mapping processes, and working with cross‑functional teams., • Excellent communication skills and the ability to work with both technical and non‑technical stakeholders., • Agile delivery experience is a bonus CLICK APPLY / send your CV to (This can’t offer sponsorship for this role)

Enterprise Account Director –, MVNO, Cloud, Core Network, SaaS, Enterprise, UK My client is an established Network & Cloud vendor who are investing in their European operations due to market opportunities as such want to onboard a Major Account Director to be based in the UK. This person will have extensive experience in network-based solutions within the Enterprise space. Responsibilities You will be responsible for driving new revenue opportunities across the UK and Europe • Engage with prospects and clients, building pipeline across a range of opportunities, managing multiple complex sales processes, • Forecasting accurately and ultimately closing new customers, • Articulate value of the Cloud solutions in comparison to competitive products, • Assume responsibility for overall territory and go to market plan, • Managing the designated territory as a business; incorporating customers, prospects, customer relationship managers, business development, marketing & partners., • Build deeper, more strategic, and sustainable relationships with existing customers. Requirements • Minimum 10 years solutions-based sales experience within Enterprise space, • Extensive experience of selling network bases solutions with a track record of exceeding sales target, • Proven history of success managing and negotiating large deals within Maritime, Aviation, DC Providers etc, • Strong understanding of Fixed & Mobile Networks, Analytics, Customer Experience etc including Policy management, • Strong ability to articulate complex value propositions to customers, including executive leaders, • Entrepreneurial mindset To apply please send your CV to WMtech WMtech is trusted by leaders in the Cyber Security, AI and Enterprise Software sectors to advise on talent strategy specifically for Start-Ups. Our clients are heavily VC backed, unicorn status, pre-IPO start-ups with pioneering technology. WMTech is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Overview: UP3 is a dedicated ServiceNow Managed Service provider, founded in 2016 by highly experienced Service Management and ServiceNow sales and delivery professionals. We have a wealth of experience working both as customers of ServiceNow and as specialist consultants and have delivered solutions spanning nearly every aspect of the platform. We are looking for experienced service professionals with a passion for driving an excellent customer experience, who can thrive in a rapidly growing, dynamic business with a huge emphasis on collaborating with our clients to help them deliver exceptional service. The role The Business Process Consultant role works with our customers to help them understand and achieve their desired business goals. We are a leading team of process experts who offer our customers guidance and direction for all digitalisation initiatives on the ServiceNow platform. As part of the BPC team, you will work with our customers to help them expand their use of the platform and increase their return on investment. Our Business Process Consultants are the process experts as part of our project teams. The role involves running discovery workshops and shaping requirements to working with the technical team to design solutions our customers want and need. This role needs someone who has a passion for process and is knowledgeable and experienced working with the ServiceNow platform and complex digitalisation projects. We stand by our values and when we’re looking for the best of the best to join us, we look for people who share these values too. • No-one is above making the tea or watering the plants., • Do the right thing by the customer. Always., • No room for egos, politics or gossip., • We're a team. Take pride in sharing what you know., • If you see something that needs doing, roll up your sleeves and get it done., • Remember, at some point, you did something for the first time. Skills: • Outstanding Communication skills, professional and approachable, • Experience leading requirement gathering workshops, • Proven experience in the documentation of user stories and acceptance criteria, • Confident in the translation of user stories and process designs to technical teams, • Good knowledge of ServiceNow and its capabilities, • Consultancy experience working with complex organisations, • Process design and ownership background, • Experience communicating with senior stakeholders, • Proven ITIL or other process best practice knowledge, • Excellent client facing and engagement management (trusted advisor), • Strong analysis and problem-solving skills, • In depth understanding of Service Management best practice - ITIL, • Proven ServiceNow implementation experience including non-IT processes, • Experience designing and implementing custom applications is advantageous Desirable certifications • ServiceNow Certified System Admin, • ServiceNow Implementation Specialist, • ITIL (or another process best practice such as Six Sigma or COBIT), • Agile Foundation or Practitioner is desired but not essential Responsibilities (not limited to): • Run discovery workshops across all aspects of the ServiceNow platform, • Be the expert in ServiceNow and its underlying process, • Be the expert in process improvement, • Be a trusted advisor to your customers on how to improve processes, • Form part of the senior project team providing process and requirement oversight and advice throughout, • Assist customers in training, • Assist and advise customers with Business Change initiatives, • Document and publish workshop output including but not limited to stories, process maps and wireframes, • Prepare and manage all customer facing deliverables regarding process, • Input into pre-sales activities to define project and service scope and deliverables, • Advise and drive customer testing best practice and assist with the creation and management of test cases and scripts, • Provide business analysis skills to solve problems, understand and document customer requirements, • Be an advocate of UP3 and our professional services, • Manage customers’ ServiceNow roadmap development and delivery to support their business change initiatives, • Provide advice and guidance to the client on the best approaches for implementing ServiceNow in terms of:, • ITIL best practice, • ServiceNow best practice, • Industry trends and use of ServiceNow, • Provide leadership and mentoring to less senior staff as required, • Keep abreast of industry trends in the Service Management arena and developments in the ServiceNow platform and applications, • Share best practices and knowledge with colleagues across UP3, • Gain and maintain sufficient high-level ServiceNow knowledge to be able to have effective conversations with customers, including the ‘art of the possible’. Act as sounding board for customer ideas and demonstrate an understanding of the capabilities and benefits of ServiceNow What's in it for you? • Career development and progression – we invest in our people and actively promote from within., • Work for an established, respected player. We’ve honed our craft having been with ServiceNow since the early days, going on to set up UP3 in 2016., • Amazing customers and a best-in-class solution., • Best in class tech stack, tools and training. We’re committed to providing all you need to be successful in this role, • London based. We have a fantastic office at The Ministry in Central London and offer hybrid working with 2-3 days a week in the office. Company benefits – highlights Maternity and Parental Leave We offer an enhanced maternity and parental leave package. For maternity and adoption, we will provide you with 16 weeks full pay, followed by 23 weeks Statutory Maternity Pay (SMP). And for Paternity and other Parental leave, you’ll receive 4 weeks of full pay. In addition, we encourage you to take as much time as you need for ante and post-natal appointments. Flexible Working We know people thrive when they’re given the opportunity to strike the right balance between their work and their personal life, so we offer flexible working arrangements so that you can do your best work, without compromising. We embrace hybrid working, so you can split your time between home and our offices in The Ministry, SE1. We offer a £250 allowance to ensure your home office is set up with everything you need. • Excellent Bupa health insurance and Bupa level 3 dental cover, • 25 days holiday increasing based on length of service, • Company pension (after 3 months’ service), • A Death-in-Service Life Insurance policy which would pay out 4X your salary, • Sports and Social Club – recent events include Dungeons & Dragons night, wine tasting, Junkyard golf and Gourmaze tasty treasure hunt

About Us Hawes & Curtis is a quintessentially British heritage brand with a legacy in luxury shirting, fine tailoring, and stylish casualwear. With a strong reputation for quality and timeless design, we are proud to dress the modern gentleman and woman with impeccable craftsmanship and style. The Role As the Ecommerce Service Delivery Manager, you will play a pivotal role delivering and enhancing the digital experience for our customers. Working cross-collaboratively with web development and ecommerce teams, you will oversee the coordination, planning, and execution of all technical implementations, platform enhancements, and third-party integrations. Responsibilities & Duties Project & Delivery Management • Manage the end-to-end delivery of ecommerce projects, including new features, platform improvements, integrations, and system upgrades, ensuring alignment with business priorities., • Monitor progress and proactively identify risks, issues, and dependencies to keep projects on schedule., • Maintain clear documentation, roadmaps, and implementation plans for all digital initiatives. Cross-Functional Collaboration • Serve as the primary liaison between ecommerce, web development, design, content, merchandising, and external development partners., • Partner with the Ecommerce team to ensure strong governance, accurate reporting and clear communication across delivery steams., • Facilitate regular project meetings, sprint planning, and monthly/weekly service review sessions to drive consistent communication and accountability. Quality Assurance & Operational Excellence • Oversee testing, QA processes, and validation of all site releases to ensure accuracy, performance, and brand consistency., • Ensure integrations—such as payment gateways, fulfilment partners, customer service tools, analytics, and CRM systems., • Maintain high operational reliability by reviewing issues, troubleshooting platform problems, and coordinating swift resolutions., • Commercially aware, with a good understanding of contract management and profitability analysis. Stakeholder Communication • Provide clear, structured updates on project status, risks, and next steps to senior stakeholders., • Support business teams with training, documentation, and guidance on new tools and processes., • Translate business requirements into actionable technical briefs, ensuring clarity for all contributors (including a non-technical audience) Skills & Experience • Proven experience in service delivery management, or similar experience in project management., • In depth knowledge of IT infrastructure, networks, and emerging technologies, • Solid understanding of the Cloud, ecommerce platforms, digital transformation, development workflows, and integration processes., • Excellent communication skills and ability to translate technical concepts into business language and influence senior stakeholders., • Highly organised, detail-driven, and comfortable managing multiple projects simultaneously., • A passion for elevating the digital presence of a premium, heritage-driven brand. *Please note this role is based 4/5 days on-site

“Perfume is a living experience.” —Thibaud Crivelli, Founder. Maison Crivelli is a French luxury fragrance Maison created to surprise, delight and offer a multi-sensorial experience for all fragrance explorers around the world. With a constant spirit of adventure, the Maison partners with the best perfumers to propose disruptive fragrances which surprise and invite to lose one’s bearings. Present in 50 countries and over 600 points of sale, the Maison is one of the fastest growing in the category. The UK subsidiary is two years old, and this is the perfect time to join fast paced, hyper growth and truly entrepreneurial adventure. Scope Reporting into the Commercial Manager, this position is a hands-on day to day cross functional support role. Main Accountabilities Wholesale Management Wholesale Order coordination • Collect, enter and validate customer POs on the system, • Check pricing accuracy, quantities, and stock availability, • Coordinate order preparation with the warehouse and confirmations with customers, • Monitor wholesale order shipments from preparation to delivery, • Handle disputes and service issues (delays, discrepancies, non conformity), • Review invoices vs. orders prior to finance validation Wholesale chargeback coordination • Review and validate internally all wholesale chargebacks, • Investigate all chargebacks with finance and 3PL partner, ensuring dispute submission and resolution tracking, • Track chargebacks and support corrective actions to improve processes moving forward, • Coordinate and receipt merchandising team to ensure orders are placed within timings and reflective of launch plans and stock cover KPIs New launch and Discontinuation management • Responsible for the creation and submission of new line forms for all new launches, • Manage any SKU switches with the retailer merchandising team, • Be responsible for the end-to-end process of any retailer stock returns (for damaged items, customer returns, aged stock…) ensuring all communication between retailer, Maison Crivelli retail teams, 3PL and finance teams is completed, • Coordinate with the retail and marketing team all new launch and promotional activity NSV orders, • Organize all training gifts and incentive sourcing in line with the agreed plans Commercial operations coordination • Monthly stock replenishment, • Reviews & Submit monthly purchase orders to HQ based on demand/sales forecast, • Track order confirmations and lead times-, • Maintain accurate order logs and documentation, • Creates inbound PO on WMS, • Liaise with freight forwarders to arrange international and domestic shipments, • Monitor shipping timelines and ensure customs clearance, • Communicate shipment status to internal stakeholders, • Operational system maintenance, • Maintains master data on WMS and Financial platforms, • Creates all new SKU on WMS and Financial platform, • Warehouse Ad-hoc requests, • Coordinate with warehouse on stock transfers, special packing, or urgent dispatches- Resolve inventory discrepancies, • Support cycle counts or stocktakes with admin documentation Reporting • Weekly sell out reporting coordination, ensuring all information received by the retailer and inputted to main internal database., • Weekly sell in reporting, • Support with stock cover in trade analysis, • Maintain UK master data with all retailer SKU codes and corresponding internal codes Skills & Experiences • 1 to 2 years experience in a wholesale business, • Experience in a commercial / sales function with multiple B2B clients and with handling end to end wholesale orders cycles, • Understanding of UK beauty retailers and department stores, • Computer literate and proficiency with MC applications PPT, Excel, Word and Outlook, • Intermittent excel skills (formulas, VLOOKUPs, pivot tables, basic data analysis), • Excellent time management skills with ability to prioritise workload, • Excellent planning and organisational skills, • A proactive approach and the ability to build strong internal and external relationships, • Commercially aware with the ability to analyse information and offer recommendations, • Self-motivate, passionate individual with can do attitude and entrepreneurial growth mindset, • Excellent written and verbal communication skills, • Curious and team player attitude

Financial Crime Business Analyst Initial 4-6 months £65-68k 6 month FTC 2 days on site - London emagine is a high-end professional services consultancy and solutions firm specialising in providing business and technology services to the financial services sector. We power progress, solve challenges, and deliver real results through tailored high-end consulting services and solutions. We have created a culture of openness and integrity by building genuine and strong relationships and partnerships, enabling us to be uncompromising in our dedication to delivering the optimal service for our clients. Our commitment is not just towards our clients — we aim to foster a positive and equitable working environment with our consultants and colleagues, which stems from our core values: Confident, Dedicated, Responsible, Genuine. We are seeking a highly skilled Financial Crime Business Analyst to drive analysis and change delivery across Financial Crime (FC) investigation workflows, with a focus on Financial Intelligence Unit (FIU) processes. This role covers end-to-end business analysis—from requirements elicitation and process design to UAT and production readiness—ensuring controls, MI/reporting, and policy-to-procedure alignment meet global regulatory expectations. Main Responsibilities Requirements & Analysis * Elicit, document, and maintain business, functional, and non-functional requirements (BRD/FRD/Use Cases) for FIU operations, case management, and investigation workflows. * Translate policy and regulatory changes (e.g., FATF, FCA/JMLSG, EU AMLDs) into actionable process specifications and control designs. * Define data requirements for investigations, including customer, transaction, KYC/CDD/EDD, screening hits, transaction monitoring alerts, and adverse media. * Map current-state FIU processes (intake, triage, investigation, escalation, SAR/STR submission) and design target-state workflows with clear SLAs, hand-offs, and audit trails. * Define control points, quality checks, QA sampling, and key risk indicators/KPIs (e.g., alert aging, false positive rates, time-to-close, SAR conversion). Stakeholder Management & Delivery * Partner with operational teams, compliance, and technology to ensure requirements are implemented effectively. * Support UAT, production readiness, and process adoption across FIU and wider Financial Crime operations. * Ensure MI/reporting and controls are aligned with policy, regulatory expectations, and operational excellence objectives. Key Requirements * Experience as a business analyst within Financial Crime environments. * Proficiency in requirements gathering, documentation, and process mapping. * Strong understanding of regulatory frameworks (FATF, FCA, EU AML). * Strong analytical and investigative skills with experience in case management and workflow design. * Proven ability to map processes and design efficient, compliant workflows. * Experience with regulatory reporting tools and AML transaction monitoring systems. * Background in financial services, banking, or compliance sectors.. Our People The ideal consultants will share our values and be aligned with our ways of working. As your career progresses, you can expect to work across all areas of the project lifecycle, from strategy to implementation. This will provide you with a broad base of experience from which to build an outstanding career. The ideal consultants will share our values and be aligned with our ways of working and as your career progresses, you can expect to work across all areas of the project lifecycle. We pride ourselves on; * Providing our people with a supportive culture, rooted in our values and driven by our purpose. * Promoting a culture of inclusion, collaboration, well-being, and learning and development. * Providing increased agility and flexibility within our hybrid working model * Investing in employees’ growth through ongoing training and development * Autonomy to take ownership of projects, making decisions and demonstrating individual expertise * Providing an transparent performance and career management experience. Our consultants are integral to delivering successful consulting engagements, addressing our clients’ most pressing business challenges, and build lasting value in disciplines such as: * Solve sophisticated, ambiguous business, change and technology problems, bringing structure and meticulous analysis and planning, acting, and taking decisions with little strategic direction * Build, develop and sustain trusted senior client relationships in the C-suite by remaining highly attuned to client needs * Drive, enable and support the business, partnering with our leaders, clients, and consultants across our practices to take the best of emagine to our clients through opportunity identification/qualification, solution development/presentation Interested? At emagine, we are committed to building an international and diverse team by embracing our different backgrounds. If you are up to the challenge and would like to find out more, get in touch with us immediately, our internal recruitment team is always keen to hear from dynamic individuals that are looking to further their career and explore their full potential. “emagine is an equal opportunity employer, and employment practices are based strictly on merit. It is the policy of the Company to give equal opportunity in employment regardless of sex, sexual orientation, marital status, race, age, disability, gender reassignment, pregnancy and maternity, religion or ethnic origin”

Private Sector Housing Officer – Disabled Facilities Grant (DFG) Service: Adult Social Care Grade: £22.18 PAYE – £29.89 Umbrella Role Purpose The Private Sector Housing Officer plays a vital role in improving housing standards across Hackney’s private rented sector. The postholder will assess housing conditions, support and coordinate the delivery of Disabled Facilities Grants (DFG), and ensure that vulnerable and disabled residents can live safely and independently in their homes. This role requires a strong technical and construction background, with the ability to understand building pathology, construction methods, and adaptation design principles. It combines property inspection, case management, technical assessment of building works, grant coordination, enforcement activity, and collaborative working with residents, landlords, contractors, surveyors, and internal teams. Key Responsibilities 1. Housing Standards & Inspections • Carry out technical inspections of private sector homes using the Housing Health and Safety Rating System (HHSRS)., • Identify building defects, disrepair, structural issues, damp/mould causes, and general construction problems., • Investigate service requests and undertake proactive visits under relevant housing and environmental legislation., • Draft schedules of work, technical specifications, notices, and enforcement documentation where hazards or non‑compliance are identified. 2. Disabled Facilities Grants (DFG) & Adaptations • Assess, coordinate, and process applications for Disabled Facilities Grants, Minor Adaptation Grants, and related funding streams., • Review proposed adaptation schemes, plans, and costings to ensure technical feasibility and compliance with Building Regulations and construction best practice., • Work closely with occupational therapists, contractors, surveyors, and residents to ensure adaptations meet identified needs and support independent living., • Monitor adaptation works on site to ensure quality standards, adherence to specifications, appropriate materials, contractor performance, and value for money., • Provide technical advice on suitable adaptation solutions, structural implications, and buildability. 3. Property Licensing • Process licence applications, including assessing management standards and carrying out technical inspections of licensable properties (including HMOs)., • Advise landlords and managing agents on construction‑related requirements linked to licensing standards, fire safety, and building improvements., • Monitor compliance with licensing conditions and prepare reports or recommendations for approval/refusal. 4. Enforcement • Take enforcement action relating to housing conditions, licensing breaches, and management failures., • Prepare and issue statutory notices, civil penalties, simple cautions, and Rent Repayment Orders., • Prepare prosecution cases and attend tribunals or court as required, providing technical evidence where relevant. 5. Service Delivery & Case Management • Manage a varied and sometimes complex caseload in line with service standards., • Coordinate the full DFG process, ensuring timely progress, accurate documentation, and effective liaison across multiple stakeholders., • Maintain accurate records, technical notes, and case updates on internal systems., • Provide excellent customer care, responding to enquiries, complaints, and Freedom of Information requests., • Contribute to continuous service improvement and promote high standards of transparency, quality, and professionalism. 6. Additional Responsibilities • Handling complex cases and providing specialist technical and legislative advice., • Supporting and mentoring colleagues; delivering training on technical matters, construction standards, and grant processes., • Leading on specialist projects, targeted inspections or investigations requiring construction expertise., • Developing procedures and representing the service in multi‑agency settings. Person Specification Qualifications • Degree/Diploma in Environmental Health, Building Surveying, Construction, or another relevant housing or technical discipline., • HHSRS assessor training (or willingness to complete)., • Experience in property inspection, building construction, housing grants, or enforcement work., • Experience coordinating grant processes or managing adaptation/repair projects., • Experience within a local authority housing or construction-based environment., • Strong technical understanding of housing construction, building defects, repair methods, and adaptation design., • Knowledge of housing legislation including the Housing Act 2004., • Ability to interpret plans, specifications, quotes, and technical documents., • Strong communication skills with the ability to provide clear advice to landlords, contractors, and residents., • Ability to manage a busy caseload, meet deadlines, and work independently., • Competent IT skills and experience using databases/case management systems., • Commitment to equality, diversity and inclusive service delivery., • Willingness to work flexibly, including occasional out‑of‑hours work for targeted enforcement., • Commitment to ongoing training and professional development. To Apply: Get in touch with Isobel Hills -

Role: Director of Project Delivery Location: East London (hybrid 4 days a week on-site, site visits across London as required) Salary: Up to £80k Reporting to: Chief Operating Officer The Company A renowned and growing marine transport and infrastructure operator is entering a new phase of modernisation and growth, with major capital projects underway across vessels, piers, and customer-facing environments. With a small senior team driving a wide variety of operational, construction and fleet-related upgrades, the business is now strengthening its project capability to ensure high-quality delivery across its portfolio. This is an opportunity to join a lean, focused leadership group where your work has a visible, city-wide impact. The Role We’re looking for a Director of Project Delivery to oversee the planning, governance and execution of major operational and capital projects. You’ll manage a Project Manager and Project Executive, working closely with the COO and wider senior leadership team to ensure the portfolio progresses on time, on budget and to the highest safety and operational standards. Projects span vessel upgrades (including new electric craft), pier construction and redevelopment, marine works, and broader infrastructure improvements - requiring someone comfortable leading delivery in complex, multi-stakeholder environments. This role suits someone confident operating at senior level while still maintaining a hands-on approach to delivery, risk management and contractor oversight. Key Responsibilities • Lead governance and oversight of the full project portfolio, ensuring alignment with organisational strategy, • Translate strategic goals into clear delivery plans, milestones and project controls, • Prioritise projects based on value, risk, operational impact and resourcing, • Monitor delivery against timelines and budgets, taking early action to resolve risks and bottlenecks, • Act as the senior point of contact for contractors, suppliers and delivery partners, ensuring compliance and performance, • Direct and support internal project teams, providing clarity, leadership and accountability, • Maintain rigorous governance frameworks, approvals processes, and change controls, • Collaborate closely with Finance, Operations and external partners to ensure accurate forecasting and resource alignment, • Lead operational readiness planning for new vessels, assets or sites coming into service, • Drive continuous improvement by applying lessons learned and performance insights to future delivery Skills & Experience • Significant project or programme delivery experience, ideally in transport, marine, infrastructure or public-sector environments, • Strong track record delivering complex capital projects over £5m, • Experience coordinating internal teams and external contractors in multi-disciplinary environments, • Comfortable managing construction-led workstreams, vessel or marine-related upgrades, or customer-facing infrastructure projects, • Proficient in recognised project methodologies (e.g. PRINCE2, MSP, Agile), • Strong commercial judgement with experience in vendor management and contract oversight, • Confident operating with senior stakeholders and executive leadership, • Calm, structured and pragmatic under pressure, with strong problem-solving skills Behaviours & Approach • Clear communicator who builds trust across technical and non-technical teams, • Strategic thinker who can also move quickly when operational issues arise, • Highly organised with strong attention to detail, • Comfortable navigating ambiguity and bringing structure to evolving situations, • Collaborative, steady under pressure, and confident leading others Location: Based at Head Office in East London with occasional travel to project sites across the city Working: hybrid, but mostly on site, 4 days a week Salary: £80k (DOE) We are an equal opportunity employer. We value inclusivity and diversity, believing it creates a better working world. We love to see applicants from all different backgrounds and hire based on skills and potential, not solely focusing on prior experience. Qualified applicants will receive consideration for employment without regard to age, disability, gender perception or identity, marital status, pregnancy or maternity, race or ethnicity, religion or belief, sex, or sexual orientation. If you require any accessibility support, please let us know how we can improve your experience.

Role Purpose The Principal Consultant will be tasked with delivering excellent management consulting services across 3 primary service lines: Design; Change and Delivery. The role blends strong delivery ownership with leadership responsibilities and requires the use of influencing and management skills to deliver effective solutions for complex business challenges. The Principal Consultant may work alone or as part of a wider team, with accountability for customer-facing projects and delivery teams, internal company growth, and personal development. Our team is oriented around the 3 strategic drivers of the business: Customer, Colleague, and Company, and as such, all Principal Consultants will have responsibilities in each of these areas. The role includes supporting the development of junior colleagues and modeling of proactive work ethic, clear communication, strategic consulting capability, strong customer focus, balanced work-life practices, and compassionate leadership. Competency Requirements Essential Demonstrated experience in some or all of the following sub-services: • Business case development, • Operating model design and implementation, • Organizational design, • Service design Committed to excellence, and demonstrates the Culture DNA behaviours and values of professionalism, responsibility, diversity, doing the right thing, having fun and straight talking Works well with others, is personally aware and exercises autonomy Customer focus: • Strong customer awareness with a focus on customer needs, finding win‑win value solutions, • Proven experience in effective stakeholder management at board level, • Committed to expanding and nurturing relationships with customers and colleagues to enhance network, • Curiosity for knowledge and research, with ability to incorporate into delivery of innovative customer solutions Communication: • Translates listening into understanding, able to move between big‑picture and detail, • Can convey complex messages in a simple to understand format, to ‘take customers on the journey’ of business transformation and project management Leadership: • Proven team leader, can both ‘see the bigger picture’ personally, and lead others to see it, • Able to think strategically under pressure and in ambiguous customer situations, • Demonstrates organisational agility, handles complexity effectively and drives accountability Consulting: • Explores ways to develop specialist knowledge and skills, • Accomplished problem solver, with ability to ask the right questions, • Strategic thinker, capable of translating and driving actionable plans, • Significant experience managing or working on projects in the public and/or private sector, • Experience using full suite of MS products, • Ability to multi-task effectively Work ethic: • Proactive and action‑oriented, • Strong autonomy, • Committed to excellence • Work‑life balance: • Manages time and expectations well whilst maintaining balance of work and personal life, • Shares diverse experiences and incorporates learnings into customer work Desirable • Specific expertise in a particular industry or service line, • Proficient in French, German, Spanish or other main European language Responsabilities Customer • Lead broad range of customer engagements in variety of environments including complex and non-routine, ensuring delivery against Consulting Standard Practices (CSP), • Conduct research, analysis, and synthesis of insights to address complex customer challenges, • Produce high‑quality deliverables including benchmarking, market reviews, and solution recommendations, • Identify opportunities for additional customer value and support in developing follow‑on engagements, • Ensure best practice is shared with customers, including through leveraging the ‘Associate’ network Colleague • Take proactive role in strengthening the Indegene Colleague Support Model by role‑modelling values and fostering an inclusive collaborative working environment, • Lead and support direct line reports ensuring their wellbeing, motivation to perform and develop, • Hold overall responsibility for execution of employee life-cycle activities for direct line reports, • Provide mentorship, coaching, and guidance to colleagues on internal and customer-facing work as required, • Support team cohesion and knowledge‑sharing across Indegene Company • Engage proactively in strategic or operational initiatives aligned with the company growth plan and own specific aspects of the growth strategy, • Proactive involvement in business development including account management. Support development of any opportunities, proposal or contracts, • Lead service line development and initiatives, thought leadership, continuous improvement and cross-functional collaboration., • Maintain accurate reporting across internal systems (capacity planning, project logs, case studies) Qualifications Essential • Bachelor’s degree in a relevant discipline, • Other qualifications relevant to the role (e.g. Lean Six Sigma, etc.), • Experience in management consulting or related transformation environment, • Proficiency with MS Office suite and relevant consulting tools (e.g., process mapping, analytics, financial modelling), • Project Management qualification (e.g. PRINCE2, MSP) or demonstrated experience leading workstreams/medium‑sized projects Desirable • Master’s degree, • Sector‑specific expertise/experience EQUAL OPPORTUNITY: Indegene is proud to be an Equal Employment Employer and is committed to the culture of Inclusion and Diversity. We do not discriminate on the basis of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical ability, or any other characteristics. All employment decisions, from hiring to separation, will be based on business requirements, candidate’s merit and qualification. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics.

Better places, thriving communities. ROLE: Technical Supervisor HOURS: 40 hours per week LOCATION: Charlton Gate Business Park, London At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Technical Supervisor who will lead and support the delivery of all operations, installations, and maintenance activities across the estate, ensuring a safe, efficient, and high‑performing environment for all building users. The role spans two sites and leads a team of four engineers, supporting a luxury retail office site and a warehouse/office environment, maintaining a high‑standard, client‑focused service and ensuring practical, fast‑paced maintenance delivery with an emphasis on Health and Safety. Role Responsibilities: • Lead and support a team of 4 engineers across both site locations, ensuring balanced resource allocation and consistent service delivery., • Act as a working supervisor, carrying out maintenance tasks and providing cover when required, and participating in on‑call and weekend rotas in line with business needs., • Ensure all PPM, reactive and statutory tasks meet SLAs and compliance standards., • Serve as the electrically biased lead engineer and undertake AP duties., • Maintain strong relationships with Building & Estates teams, subcontractors, and client representatives., • Issue, manage, and audit all relevant permits and authorisations, ensuring planned works progress safely and in a timely manner., • Ensure all team documentation, reports, and compliance paperwork are completed accurately and on time., • Conduct audits, Toolbox Talks and safety briefings, as required., • Support delivery of contract KPIs and identify improvement opportunities., • Bring innovation to the contract to improve the current systems., • Support staff development and identify training needs., • Procure materials and equipment within operational budgets., • Promote energy‑efficiency initiatives across both locations., • Act as a role model for effective use of PDAs, asset management systems, and digital workflows., • Maintain statutory and non‑statutory logs (e.g., emergency lighting, FCUs, water regimes)., • Oversee water hygiene controls and logbook accuracy., • Ensure strict compliance with company and client safety systems and requirements., • Ensure accuracy, integrity, and quality of engineering and asset data within Mozaic (CAFM), informing maintenance planning and improving asset lifecycle management., • Manage subcontracted resources, ensuring aligned delivery standards and compliance., • Support colleagues and other departments to ensure smooth multi‑site operations., • Carry out all duties in accordance with company policies, procedures, and safety standards., • Undertake all training required for the role and ensure timely completion. Required Qualifications: Applicants must meet the below defined requirements for the role. • NVQ Level 3 in Electrical Installation or equivalent., • City & Guilds 2391 or equivalent certification in electrical testing and inspection., • 18th Edition IEE Wiring Regulations., • Competent to undertake Authorised Person duties for LV systems as required, and for different disciplines (or willingness to train to AP level)., • Excellent technical skills in mechanical and electrical systems and knowledge of general building repairs and maintenance., • Excellent communication skills and ability to culture and maintain client confidence., • Excellent customer service experience, preferably with an emphasis on dealing with customers and clients both face‑to‑face, through email and over the phone., • A professional attitude in all areas of the job role with the ability to challenge issues comprehensively and resolve them effectively., • Ability to work efficiently within a team as well as under own initiative in a demanding environment where accuracy is paramount., • Knowledge of Health & Safety and safe working practices, ideally IOSH or equivalent certified., • Strong understanding of working at height activities and physically capable of carrying out related tasks., • Enthusiastic, proactive, and hardworking, with a positive attitude to problem‑solving and teamwork. There's a place for you at Mitie – join us today! Our market-leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans. When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices! We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie). We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000! Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you. Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools. Join our Mitie Team. Together our diversity makes us stronger.

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA. Job Description THE POSITION: Medical Information is a critically important customer-facing function that supports the safe and effective use of pharmaceutical company products by providing timely, scientifically balanced, evidence based, non- promotional information in response to unsolicited requests from healthcare professionals, patients, caregivers, and payers. Medical Information also plays an important role in handling adverse events and product complaints. As part of the Medical Information Contact Center (MICC) team, this position ensures client success by providing oversight and/or management of assigned clients, including implementation, ongoing client management support, regular touchpoints and meetings. This position requires the ability to understand client needs, ensure deliverables meet expectations, including key performance indicators (KPIs) and service levels. The Associate Director will be expected to hire, manage, coach, mentor and support the development of direct reports, and provide leadership regarding MICC operations, procedures, and client/project operations. The role is home office based, (full-time position), ideally located in Poland, Ireland, the UK, Italy, Portugal, Germany or Spain and the job holder must be legally eligible to work in the European Union or in the UK. ESSENTIAL DUTIES AND RESPONSIBILITIES: Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by: PEOPLE MANAGEMENT • Manage direct reports, including mentoring, coaching, training, goal setting and feedback., • Direct the activities and responsibilities of the Medical Information Specialists, Medical Information Managers, and Medical Information Client Manager-Team Leads (CM-TL) who report to this position., • Support staff development and career development., • Support the hiring and recruitment of MICC staff. CLIENT MANAGEMENT AND OPERATIONS OVERSIGHT • Ensure client success by providing oversight of assigned clients, including implementation, ongoing management, regular touchpoints and meetings., • Understand client needs and ensure deliverables meet expectations, including KPI and service level agreements., • Assist with developing and executing Medical Information operational strategy and strategic initiatives., • Oversee Statement of Works (SOWs), invoicing, and client related Profit & Loss (P&L)., • Understand client needs, pipeline, any significant organizational changes, and any product changes/new product approvals., • Direct the daily operations of the MICC. This includes active monitoring of current workload (call volume, inquiry volume, phone staffing/coverage) and making adjustments or directing/reassigning staff to specific tasks/functions as warranted., • Oversight and review of daily/monthly schedules, schedule planning, reviewing and approving or denying requests for PTO based on operational needs/workload/staffing., • Determine, plan and execute clinical, customer/client-service, or other training programs for the MICC staff., • Identify and deliver appropriate project management training programs to existing and emerging CM-TL., • Act as liaison with client stakeholders to manage all aspects related to services provided by EVERSANA Medical Information Contact Center Medical Communications (EVERSANA- MICC)., • Participate in client audits and collaborate with EVERSANA Quality to facilitate audits., • Manage client invoicing. TEAM LEADERSHIP • Mentor junior staff. Provide initial and ongoing training to staff., • Ensure staff performance and proficiency across client product(s) & procedures., • Monitor and update client resources to ensure staff have the most accurate and current information., • Maintain client and client product information reference files., • Proactively monitor work processes related to handling medical information inquiries and ensure compliance with client performance requirements of EVERSANA-MICC., • Provide constructive suggestions and follow through with the implementation of appropriate changes. This may include revising/updating content or processes to meet EVERSANA- MICC service standards as well as the expectations and requirements of the client(s). MEDICAL INFORMATION SUPPORT • Provide medical information contact center support as needed., • Triage and respond to unsolicited medical information inquiries from health care professionals, consumers, and other contact center customers. Utilize medical information skills to identify, research, and critically evaluate medical literature to create responses to medical information inquiries., • Handle medical information requests across multiple channels and platforms (phone, email, CRM, live chat, etc.), • Identify and perform intake of adverse events and product complaints during interactions with customers in compliance with EVERSANA-MICC and client standard operating procedures. Knowledge of FDA’s post-marketing adverse event reporting regulations and safety terminology. Ability to make accurate assessments regarding what information needs to be obtained and the level or depth of information to be collected. ALL OTHER DUTIES AS ASSIGNED Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. PEOPLE LEADER People leaders must possess both the skills to effectively accomplish these tasks and the emotional intelligence to do so in alignment with our cultural values. In addition to the critical management and leadership tasks listed above, this role also includes the following unique responsibilities: • Responsible for and overseeing their respective department., • Interview, select and supervise the activities of the department staff; communicate interpret and discuss with team the company policies and procedures., • Determine job objectives, work methods and performance standards; review performance relative to departmental objectives discussion appraisal with each employee and performance; authorize and communicate salary changes, promotions, transfers, discipline and discharge and administer all other personnel actions. EXPECTATIONS OF THE JOB: • Metrics: Maintain and contribute towards process improvement, which positively impacts metrics associated with activities of the MICC; metrics are subject to change annually or more often as deemed necessary., • Customer Services: Maintain and drive continuous improvement initiatives to optimize customer service and customer satisfaction associated with MICC service delivery., • Hours: Able to work full-time and be flexible with work scheduling as required by clients and management. An individual in this position must be able to successfully perform the expectations listed above. Qualifications MINIMUM KNOWLEDGE, SKILLS AND ABILITIES: The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required. • Education: Master of Science (MSc) degree in Life Sciences or healthcare or equivalent., • Experience: 5+ years of Medical Information and/or pharmaceutical industry experience., • Knowledge of Medical Information Industry Best Practices., • Excellent interpersonal and communications skills, and the ability to listen to and understand complex issues and needs of various stakeholders including Corporate and Divisional personnel, staff members, clients/customers, vendors, technical/systems issues/limitations. Some of these issues/needs may conflict with other issues/needs, necessitating good judgment and the need for decisions that put the safety of patients and the delivery of our service to clients first., • Ability to effectively motivate/monitor/manage individuals to ensure performance of all required activities/tasks/functions., • Familiarity and understanding of EMA and local Regulations and European health-care systems affecting (biologics, pharmaceuticals, medical device manufacturers). In particular, detailed knowledge and understanding of the regulatory and compliance environment as it relates to the medical communications contact centre. Ability to keep up to date with all relevant changes to regulations or conditions affecting the operation of the European MI Department., • Familiarity and experience with planning/designing/delivering effective training programs, including an understanding of various learning styles and appropriate tailoring/customization of programs based on learning style. PREFERRED QUALIFICATIONS: • Education: Advanced Healthcare Degree (preferred PharmD or equivalent), Masters in Business Administration or Regulatory Science., • Licensure: Pharmacist license., • Experience and/or Training: More than five years of experience in Medical Information management role and/or relevant pharmaceutical industry management position., • Demonstrable skills in strategic/analytical thinking, people management/development, project management, and time management., • Technology/Equipment: Technology proficiency in the areas of telephony, Medical Information database, Microsoft Office, and video conference platforms., • Positive Attitude and Energy – Exhibits an upbeat attitude, a genuine interest in others and a sense of humor. Energizes others and heightens morale through her/his attitude., • Communication Skills – Possesses the ability to develop and articulate ideas and information that generate understanding and creates a climate that motivates and encourages others to participate., • Fluent in English plus one or more other European language to the Common European Framework level B2, C1 or C2., • Innovator – Transforms creative ideas into original solutions that positively impact the company’s performance., • Highly Principled – Proves to be a professional of unquestionable integrity, credibility and character who demonstrates high moral and ethical behavior. Additional Information Patient Minded I act with the patient’s best interest in mind. Client Delight I own every client experience and its impact on results. Take Action I am empowered and hold myself accountable. Embrace Diversity I create an environment of awareness and respect. Grow Talent I own my development and invest in the development of others. Win Together I passionately connect with anyone, anywhere, anytime to achieve results. Communication Matters I speak up to create transparent, thoughtful, and timely dialogue. Always Innovate I am bold and creative in everything I do. Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA. From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility. Follow us on LinkedIn | Twitter