Admissions Officer
11 days ago
Birmingham
Department: Admissions Location: Birmingham, West Midlands (On-site) Type of Contract: Permanent Working Pattern: Full-Time, 40hrs per week Salary Range: £28,000-£30,000pa Our Vision: Changing lives through education GBS is a higher education provider offering a range of sector‑relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. The Admissions Department supports the business by evaluating and enrolling qualified students, managing application processes, advising prospective students, and ensuring enrolment targets are met in line with company strategy. Reporting to the Admissions Manager, the Admissions Officer will facilitate the admissions assessment process and support the delivery of a high‑quality admissions service to applicants and stakeholders. This role focuses on shaping the student experience from the first interaction, ensuring accuracy in records, providing guidance, and upholding academic standards. • Support and cooperate with the wider admissions team to ensure an effective and efficient admissions service for GBS., • Assist GBS in meeting recruitment targets across all programmes., • Manage time effectively, prioritising work to meet demands and recruitment deadlines., • Maintain accurate records in accordance with GBS requirements, ensuring compliance and system integrity., • Provide accurate applicant data input and correct data to support statutory reporting requirements (e.g., HESA Data Futures)., • Offer verbal and written advice and guidance on course options to applicants and potential applicants., • Handle internal and external queries concerning application progress and status., • Provide a quality, customer‑focused first‑line advisory and information service, giving initial support on admissions policies and procedures., • Carry out initial checks on applications for a portfolio of courses (including minimum entry requirements, multiple application identification and immigration checks)., • Monitor applicant responses to decisions and update information on the institution’s student record system., • Invigilate all assessments in the assessment centre, supporting applicants and interview staff as required., • Book interviews with prospective applicants via phone, e‑mail, and SMS., • Handle telephone and e‑mail enquiries from prospective students independently and in a timely, professional manner., • Degree, or relevant professional qualification, or equivalent experience., • Experience dealing with a wide range of demanding individuals and resolving problems quickly and calmly., • Administrative self‑sufficiency and initiative., • Confident use of the Microsoft Office package., • Ability to prioritise and balance a diverse workload with precision., • Excellent organisational and time‑management skills, scheduling and prioritising multiple projects and tasks with varying deadlines., • Exceptional customer‑service ethos to deliver services to internal and external stakeholders at all levels., • Capability to establish and maintain productive professional relationships with colleagues and stakeholder groups., • Ability to manage change and respond positively to new challenges., • Pro‑active, responsive, motivated, and approachable., • Ability to work under pressure with a flexible and adaptable attitude, including occasional evening, weekend, and off‑site work., • Methodical, organised approach with high accuracy and attention to detail., • Committed to teamwork., • High integrity and honesty, with the ability to manage information confidentially and sensitively., • Degree or relevant professional qualification, or equivalent experience in relevant roles., • Good understanding of the full student lifecycle from enquiry to enrolment and appreciation of admissions processes in maintaining student records and contributing to student experience., • Demonstrable experience in an admissions or related team., • Experience in a course‑advisory role., • Experience with Zoho CRM system., • Knowledge of two or more languages., • 25 days annual leave, plus 8 public holidays., • 1‑day extra leave per year of service, up to a maximum of 5 days., • Workplace pension scheme., • Tuition reimbursement for career development courses., • Flexible benefits: Cycle to Work, Workplace Nursery, Techscheme, and more., • Perks@Work discounts platform, wellbeing centre and more., • Reward and recognition programme., • £500 award employee referral scheme. #J-18808-Ljbffr