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Salary: £16,200 p.a. (based on £27,000 FTE) Main Duties & Responsibilities The IT team supports the Hospice by delivering reliable, responsive technical services to staff, our retail shops, and the systems that help care for patients. In a small hospice environment, this role works closely with the on‑site Head of IT and Systems and is a key, visible part of day‑to‑day service delivery. The IT support technician will play an important role in providing hands‑on technical support and helping to maintain the hospice’s IT infrastructure. This includes supporting clinical and administrative systems, resolving technical issues, and assisting with small projects and improvement activities. You will be responsible for: · Providing technical support to end-users, resolving hardware and software issues. · Providing administrative and end user support for the following services Microsoft 365 suite (e.g. SharePoint, OneDrive, Exchange, Intune) · Assisting in the deployment, configuration, and maintenance of IT equipment. · Configuring and maintaining network infrastructure, including routers, switches, firewalls, and wireless access points. · Administering servers, including installation, configuration, decommissions, and maintenance of operating systems and server applications. · Managing user accounts, permissions, and access control. · Installing, configuring, and updating software applications and operating systems. · Conducting software license management and ensure compliance. · Collaboration with Head of IT & Systems, and Heads of Department to plan and improve IT projects. · Assessing and recommending hardware and software upgrades based on organisational needs and technological advancements. · Staying informed about cybersecurity trends and proactively address potential vulnerabilities. · Maintaining accurate and up-to-date documentation of IT systems, configurations, and procedures. · Creating user guides and documentation to assist end-users in resolving common issues. · Providing training to end-users on IT systems and best practices. · Liaising with IT vendors for support and warranty services. · Being available for critical out-of-hour calls. · Responding promptly to IT emergencies, such as system outages or security incidents. Qualifications, Skills, Experience, Knowledge & Approach · Experienced in troubleshooting IT issues from desktops / laptops; Windows 10,11 all the way through to printers and AV equipment. · Experienced in Microsoft 365 apps administration and end user support (Office apps, SharePoint, OneDrive, Intune) · Demonstrable experience in a similar role · Service desk support 1st or 2nd line support experience · Excellent team player; flexible; responsive; takes ownership and can work on the detail in a real time environment · Pro-active; identifying areas to improve and processes to introduce consistent results · Ability to develop effective and supportive relationships with colleagues and IT partners · Actively contribute to and enjoy being part of a team · Ability to support staff and volunteers Communication · Able to communicate exceptionally well with others, internal and external to The Hospice · Able to explain highly technical items to non-technical people · Ability to quickly build a rapport and establish relationships with internal and external stakeholders, based on trust and understanding · Ability to understand and act upon the principles of excellent customer service Decision Making · Self-motivated with the ability to think and adapt quickly · Excited by change, able to work with agility and adapt to changing demands Mental & Physical Consideration · Ability to organise time effectively, prioritising workload, meeting deadlines and being proficient at multi-tasking Working Conditions & Environment · Able to work some evenings and weekends, if required · Must be able to drive and have access to own car and be covered for business use Health & Safety · Understand and comply with all Health and Safety, Fire and Infection Control regulations · Complete all mandatory training and ensure compliance of direct reports and contractors · Appointment is subject to an enhanced Disclosure & Barring Service check Safeguarding Act in a manner at all times to safeguard the interests of individual patients/clients and their families and justify public trust and confidence in the Hospice of St Francis.

Main Duties & Responsibilities Volunteer Recruitment & Onboarding • Lead end-to-end recruitment and onboarding of volunteers across all Hospice roles, including clinical, wellbeing, family support, retail, fundraising, finance, facilities and administrative roles., • Deliver a high-quality, seamless onboarding experience for volunteer applicants., • Co-deliver monthly Introduction to Volunteering sessions, including follow-up engagement., • Maintain effective recruitment pipelines to meet service needs., • Support with recruitment campaigns for high priority volunteering roles. Compliance & Governance • Oversee volunteer compliance, ensuring volunteers, where required:, • Have satisfactory references, • Are DBS-checked, • Complete and refresh mandatory training, including face-to-face safeguarding and relevant onboarding training via departments, • Maintain accurate compliance records within CRM systems., • Monitor and report on DBS and safeguarding renewals, liaising with volunteers, team leaders and the education team., • Ensure adherence to Hospice policies, legal requirements and best practice Volunteer Operations & Service Delivery • Provide front line guidance and advice on volunteer involvement and best practice to volunteer involving teams., • Work with education team to co-facilitate Hospice Connections training sessions where required., • Build strong cross-departmental relationships to align volunteering with organisational priorities., • Demonstrate a thorough understanding of the volunteer lifecycle and provide guidance and support to managers in planning volunteer requirements, recruitment, onboarding, induction, training, ongoing supervision, recognition, development, issue resolution, and volunteer exit processes., • Part of the People Team office cover answering telephone, email and in person queries or directing the enquiry to the right place to be resolved. This includes monitoring the volunteering and volunteer reference and volunteer rota inboxes., • Arrange regular meetings with Hospice volunteer managers to:, • Review volunteer pipelines and activity, • Analyse data and service needs, • Identify opportunities for collaboration and service improvement, • Be a main point of contact for volunteers in key operational roles (e.g. IPU Kitchen, Meet & Greet), including recruitment, onboarding, supervision, and ongoing support, • Organise IPU volunteer rota planning and management (forward planning and weekly), ensuring adequate cover and resolving last-minute gaps, arranging shadow shifts and organising mentor allocation., • Manage and organise tasks for admin volunteers within the Voluntary Services team. Volunteer Engagement & Experience • Support with the planning and delivery of an annual programme of volunteer engagement events (e.g. Sunday lunches, feedback forums, seasonal events): Coordinate event logistics including communications, RSVPs, venues, catering and health & safety., • Actively gather, review and respond to volunteer feedback to continuously improve the volunteer experience., • Coordinate and support volunteer communications across the organisation, including the production and distribution of the monthly volunteer bulletin and volunteer updates., • Foster a positive, inclusive and motivating environment for volunteers. Data, Systems & Continuous Improvement • Maintain high standards of data accuracy across volunteer systems and records., • Use data insights to inform planning and improve service delivery., • Identify and suggest improvements to volunteer processes, including onboarding and rota systems. General Responsibilities • Represent the Hospice and uphold its values and reputation at all times., • Support organisational income generation activities where appropriate., • Identify and engage in continuous professional development opportunities, sharing learning with colleagues., • Contribute to ongoing service improvement across volunteering and wider Hospice operations. Qualifications, Skills, Experience, Knowledge & Approach Essential • Demonstrable experience in volunteer coordination or management, • Experience overseeing compliance processes (e.g. DBS, safeguarding, governance), • Experience managing rotas, logistics or service delivery functions, • Demonstrated experience coordinating volunteer recruitment and onboarding processes, • A strong understanding of volunteer management best practice, including relevant legislation, policies, compliance requirements, safeguarding, DBS processes, and governance., • Awareness of developments within the voluntary sector and hospice volunteering to ensure organisational practices remain current, effective, and compliant., • Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and database management, • Strong analytical, planning, and organisational skills, • Excellent verbal and written communication, diplomacy, and problem-solving ability, • Ability to manage competing priorities and work independently in a fast-paced environment, • Proven stakeholder management and relationship-building skills, • Proven ability to meet recruitment targets across multiple service areas Desirable • Experience in healthcare, hospice or charity sector, • Experience facilitating training or group sessions, • Knowledge of EDI principles and inclusive volunteering practices · Proven experience of working in diverse communities Communication · Excellent customer care skills – understands importance of good customer engagement & able to build strong working relationships • Good team player who is willing to support others/learn new skills, • Able to communicate sensitively and understand boundaries of working with volunteers, • Excellent verbal, written, and digital communication skills, • Compassionate, emotionally intelligent, and able to communicate sensitively, • Confident and persuasive communicator, able to represent Voluntary Services in meetings and in conversations with Heads of Services, • Strong interpersonal skills to build collaborative relationships across teams Decision Making · Maintain confidentiality at all times · Proactive, solutions-focused, and accountable for outcomes · Strong attention to detail and ability to drive multiple projects concurrently. • Confident decision-maker with sound judgement Mental & Physical Considerations, working conditions and environment · Commitment to the aims, ethos and values of the Hospice · Keen to develop self within role · Ability to prioritise in the best interests of the organisation as a whole · Willing and able to work as part of a team and independently using own initiative · Skilled in managing competing demands and expectations · Work with pace and accuracy · Ability to manage various tasks in a timely manner · Self-motivated and able to fulfil the job role with minimal supervision · Task driven – able to see processes through to competition · Ability to concentrate for sustained periods of time · Confident under pressure Health & Safety · Understand and comply with all Health and Safety, Fire and Infection Control regulations · Complete all mandatory training and ensure compliance of direct reports and contractors Safeguarding Act in a manner at all times to safeguard the interests of individual patients/clients and their families and justify public trust and confidence in the Hospice of St Francis.

Customer Service Specialist - Life Sciences and Biotechnology Industry Customer Service Specialist - Life Sciences and Biotechnology Industry The location of the role is Amersham (onsite). The duration of the contract is 12 months. The pay rate on offer is £15.59 per hour (via PAYE). (37.5 hours per week) Preference for bilingual candidates but not essential - English and either Italian, French OR Spanish Key accountabilities of the role • Establishing and maintaining effective communication with appropriate individuals throughout the process such as Regional Service Managers, Field Service Engineers, Service Sales, Finance and Sales teams, • Opening of service requests, dispatching corrective repairs/preventative maintenance work orders in a timely manner, • Invoicing of service interventions, • Dispute Handling, • Deep dive into stock discrepancies and follow up, • Physical Inventory support, • Activating contracts within in-house systems, • Work as part of a team and adopt a flexible approach to maintain and improve the quality of service, • To provide excellent customer service for customers, both internal and external, • Build close relationships with customers and commercial partners and respond to queries in a timely and professional manner., • Provide knowledge and accurate information to customers., • Ensure the above responsibilities are implemented in accordance with agreed service level and standard operating procedures. Experience, Skill requirements & qualifications • Written and oral fluency in English (an additional European language Spanish, Italian, French preferably), • Excellent communication and interpersonal skills, • Excellent organisational skills and ability to prioritise workload, • Problem solving skills, initiative, proactive / pre-emptive and strong attention to detail, • Competent MS Office skills and be comfortable working with different systems, • Previous client and customer service experience, • Ability to work well in a busy customer service environment, • Attention to detail and ability to prioritise, • Flexibility and willingness to work as a team member

This role is being recruited on behalf of the team at Friends of Israel UK Title: Ministry Assistant Hours: Part Time - 7 hours per week (ideally split across two days (Tuesday and Thursday), but can be flexible) Reporting to: Ministry Representative (UK) Salary: £13p/h Location: Amersham, Buckinghamshire Overview The Ministry Assistant is responsible for processing all donations and purchases in a timely manner and assisting the FOI UK Field Representative in the distribution and receiving of ministry materials. Key Objectives 1. Help accomplish FOI’s mission., 2. Keep accurate donor records., 3. Provide timely processing of donations and purchases. Position Qualifications • Previous ministry, office, or customer service experience preferred., • Data entry experience 1 - 5 years., • Excellent organisational and verbal communication skills., • Competent computer operating skills., • Working knowledge of Microsoft Office and Google Suite preferred., • Ability to learn internal web-based systems quickly., • Capable and pleasant in handling inquiries from others., • Able to accomplish tasks assigned with minimal supervision., • Adaptable to changing technology., • Dedicated Christian who demonstrates an understanding and support of FOI’s mission, philosophy, ministry, beliefs, and policies. This is a Genuine Occupational Requirement.

Product Manager / Business Analyst (Tech for Good – Consumer SaaS) Location: Amersham / Hybrid 3 days a week in office minimum Type: Full-time Salary: £70k - 75k + benefits About Us We’re a mission‑driven Tech for Good organisation using technology to improve lives at scale. Our consumer SaaS platform empowers people to make better decisions, access support, and navigate everyday challenges with confidence. As we grow, we’re looking for a Product Manager / Business Analyst who cares deeply about social impact, user experience, and building products that genuinely help people. If you’re motivated by purpose as much as product, you’ll thrive here. The Role This Product Manager / Product Analyst role places you at the centre of shaping a product that helps people at critical times in their lives. You’ll evaluate UX/UI hands‑on, map real‑world user journeys, and ensure our service is accessible, inclusive, and genuinely helpful. You’ll combine data, empathy, and Service Design thinking to create experiences that reduce friction, increase trust, and deliver measurable impact for the people who rely on us. What You’ll Do • Own and evolve the product roadmap with a focus on social impact and user wellbeing, • Evaluate and critique UX/UI directly, identifying usability issues and opportunities to improve accessibility and clarity, • Conduct journey mapping and Service Design analysis to understand how users experience our service end‑to‑end, • Translate insights into clear user stories, acceptance criteria, and functional specifications, • Use behavioural data, user research, and feedback from lived‑experience groups to inform decisions, • Work closely with engineering to deliver features that are intuitive, inclusive, and aligned with our mission, • Support go‑to‑market planning to ensure a seamless, supportive experience across all touchpoints, • Continuously monitor the customer journey to reduce barriers and increase positive outcomes What You Bring • Experience as a Product Manager, Business Analyst, or hybrid role in a SaaS environment, • Strong ability to evaluate UX/UI, identify design issues, and propose practical, user‑centred improvements, use Figma etc, • Experience with Service Design concepts, journey mapping, and designing for accessibility and inclusion, • A passion for Tech for Good and a desire to build products that create real, measurable impact, • Excellent communication skills — able to articulate design rationale and technical requirements clearly, • Comfortable working in an agile environment with cross‑functional teams, • Empathy, curiosity, and a commitment to understanding diverse user needs Why Join Us • Work on a product that improves lives and contributes to positive social change, • A culture built on purpose, collaboration, and compassion, • Real ownership — your work will directly shape the experience of thousands of users, • Competitive salary, flexible working, and opportunities for personal and professional growth

Customer Service Specialist - German OR French speaking Customer Service Specialist - German OR French speaking The location of the role is Amersham (hybrid working - 3 days per week onsite) .The duration of the contract is 12 months .The pay rate on offer is £15.59 per hour (via PAYE). (37.5 hours per week ) Preference for candidates who are bilingual in English and German OR Fren ch Key accountabilities of the r • oleEstablishing and maintaining effective communication with appropriate individuals throughout the process such as Regional Service Managers, Field Service Engineers, Service Sales, Finance and Sales te, • amsOpening of service requests, dispatching corrective repairs/preventative maintenance work orders in a timely man, • nerInvoicing of service interventi, • onsDispute Handl, • ingDeep dive into stock discrepancies and follow, • upPhysical Inventory supp, • ortActivating contracts within in-house syst, • emsWork as part of a team and adopt a flexible approach to maintain and improve the quality of serv, • iceTo provide excellent customer service for customers, both internal and exter, • nalBuild close relationships with customers and commercial partners and respond to queries in a timely and professional mann, • er.Provide knowledge and accurate information to custome, • rs.Ensure the above responsibilities are implemented in accordance with agreed service level and standard operating procedur es. Experience, Skill requirements & qualificat • ionsWritten and oral fluency in English (an additional European language Spanish, Italian, French prefera, • bly)Excellent communication and interpersonal sk, • illsExcellent organisational skills and ability to prioritise work, • loadProblem solving skills, initiative, proactive / pre-emptive and strong attention to de, • tailCompetent MS Office skills and be comfortable working with different sys, • temsPrevious client and customer service experi, • enceAbility to work well in a busy customer service environ, • mentAttention to detail and ability to priori, • tiseFlexibility and willingness to work as a team me mber

This is you: a self-starter, with great communication & sales skills, a persuasive ‘people-person' who enjoys dealing with all sorts of customers, looking to stretch your business development potential to the next level. You're excited by the uncapped earning potential for self-employment where you get all your appointments and pre-qualified leads supplied by head office, and all the training you need to make your business a success straight out of the blocks. And this is us! Anglian Home Improvements, the UK's leading home improvement business, proud of our craftsmanship and service, which has kept customers coming back time and time again for 60 years. All our products are made in Britain to the highest industry standards. But the quality products and excellent customer service are only made possible by having great people representing us – and we want to grow our team of outstanding sales and business development representatives. What you'll be doing You'll be quickly trainedup to know the products inside out; you'll be proud of them, and confident in selling them to customers using your existing and growing sales abilities. Your role will involve: • Following up on warm sales leads, visiting customers in their own homes or utilising our new remote selling framework, • Giving persuasive business development pitches to convert quotes to sales, • Educating customers about the products and services offered, thinking on your feet and cross-selling other products where appropriate, • Working with customers to meet their unique requirements and get the job right first time, every time. What we're looking for You'll need to be self-motivated and confident communicating with a variety of customers at a senior level. You'll be: • Proactive and results-driven, • Flexible towards varied workloads and working hours, • Able to provide a consistently high level of customer service, • Ideally experienced within Home Improvements (or similar!), • A driver with a full UK driving licence and your own car What we can offer you This is truly a career where your hard work pays off – the more you put in, the more you get out! With OTE of £75k-100k (with uncapped earning potential), you'll also enjoy amazing bonuses - holidays, weekends away, tickets to sports events, and a full support package. You'll receive industry-leading training within your role along with a tour of our factory to help you reach your full sales and business development potential enabling you to take home market leading commission! If you want a rewarding self-employed career where you answer to yourself, manage your own time, and earn an enviable amount of money along the way, apply today, or request a call back. Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Companys value of Succeed Together we are committed to Equality, Diversity and Inclusion. We recruit the best person for the job regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees. JBRP1_UKTJ

Recruitment Consultant - Education Sector Berkhamsted £27,000 - £32,000 + uncapped commission Full training provided | Excellent earning potential Looking to take your recruitment career to the next level? Join one of the UK's leading education recruitment agencies as we grow our new and fast-expanding Berkhamsted branch. We're on the lookout for a motivated Recruitment Consultant to help develop our market share further by placing teachers and teaching assistants into both short and long-term roles across local schools. Why join Academics? • We're one of the top education recruitment consultancies in the UK, with over 100 experienced consultants nationwide., • The education sector is thriving, and we're investing in the next generation of consultants to grow with us., • Our Berkhamsted office already has a great local reputation - you'll be stepping into a warm, high-potential market. What you'll be doing: • Building strong, long-term relationships with local schools, • Generating business opportunities and growing your client base, • Advertising roles, interviewing candidates, and arranging placements, • Visiting schools and supporting clients with staffing needs, • Working towards targets with uncapped commission and regular incentives What we're looking for: • Recruitment or strong B2B sales experience (any sector considered), • Excellent customer service and communication skills, • A self-starter with ambition, resilience, and drive, • Someone who is both career-focused and financially motivated What you'll get: • Full training and ongoing support from experienced mentors, • Clear career progression - many consultants move up within 12 months, • Uncapped commission + bonuses - earn well beyond your base salary, • A busy, supportive, and fast-paced team environment, • Join a company with one of the lowest staff turnover rates in recruitment If you're looking to build a rewarding career in recruitment in the Berkhamsted area, and want to be part of a successful, growing business with a strong local presence - we want to hear from you. Send your CV or contact Craig Walker today - he'll be happy to tell you more about the role. JBRP1_UKTJ

Customer Service Specialist - Life Sciences and Biotechnology Industry Customer Service Specialist - Life Sciences and Biotechnology Industry The location of the role is Amersham (onsite). The duration of the contract is 12 months. The pay rate on offer is £15.59 per hour (via PAYE). (37.5 hours per week) Preference for bilingual candidates - English and either Italian, French OR Spanish Key accountabilities of the role Establishing and maintaining effective communication with appropriate individuals throughout the process such as Regional Service Managers, Field Service Engineers, Service Sales, Finance and Sales teams Opening of service requests, dispatching corrective repairs/preventative maintenance work orders in a timely manner Invoicing of service interventions Dispute Handling Deep dive into stock discrepancies and follow up Physical Inventory support Activating contracts within in-house systems Work as part of a team and adopt a flexible approach to maintain and improve the quality of service To provide excellent customer service for customers, both internal and external Build close relationships with customers and commercial partners and respond to queries in a timely and professional manner. Provide knowledge and accurate information to customers. Ensure the above responsibilities are implemented in accordance with agreed service level and standard operating procedures.Experience, Skill requirements & qualifications Written and oral fluency in English (an additional European language Spanish, Italian, French preferably) Excellent communication and interpersonal skills Excellent organisational skills and ability to prioritise workload Problem solving skills, initiative, proactive / pre-emptive and strong attention to detail Competent MS Office skills and be comfortable working with different systems Previous client and customer service experience Ability to work well in a busy customer service environment Attention to detail and ability to prioritise Flexibility and willingness to work as a team memberIf you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website

Customer Service Representative £26,932 - 12 Month FTC Mid Kent (Hybrid working available after training) Monday – Friday, 9am – 5pm My client, a successful Financial Services company, is looking for a Customer Service Administrator to join their team on a full-time permanent basis. You will be dealing with a high volume of calls each day as well as assisting customers by email. Duties include: Being the first point of contact for the bank’s customers, assisting with all enquiries Speaking with customers via phone and email Dealing with complaints Building strong relationships with new and existing customers, providing the best service General administrative duties To be considered for this role, you should have/be: Previous customer service experience within a retail or office environment Excellent customer service skills Comfortable speaking to customers on the telephone Strong administrative skills A team player A good communicator, both written and verbal Proficient using IT including Microsoft Office packages Knowledge of retail banking is not essential but would be a significant advantage My client is offering a fantastic benefits package and are strong on employee development. The successful candidate will be working in a vibrant office with a real family feel. If you would like to be considered for the role, please submit your CV today! This role is being handled by Holly Ensoll, Recruitment Consultant for Pearson Whiffin Recruitment. Not quite the right role but still looking? Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent’s leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients. Find us on Facebook @PearsonWhiffinRecruitment and Instagram @PearsonWhiffinRecruitment. By working with us, you will be helping support charities across Kent; we have raised over £50,000 so far

Order Management Coordinator Location: Chalfont St Giles (onsite) Contract: 12-month contract £16.50 p/h We are currently seeking an experienced Order Management Coordinator to support the end-to-end order fulfilment process and ensure the highest standards of order entry quality and customer service. The Role This role is responsible for managing customer orders from Order Entry through to Collection, ensuring accuracy, compliance and on-time delivery while providing an excellent customer experience. Key Responsibilities Plan and proactively manage the full customer order lifecycle, from Order Entry to Collection Ensure order entry and backlog quality, implementing project changes and optimising sales transfers Deliver a high level of customer service, handling queries such as pricing, order updates, stock availability and sales leads Monitor customer plans versus actuals to optimise On-Time Delivery (OTD) and reduce fulfilment span Validate orders for accuracy, compliance and required approvals prior to order entry Own and regularly update key order dates using local operating mechanisms and reports Daily follow-up on customer credit documentation and inventory status Provide shipping and billing instructions in line with contract terms and conditions Track shipments, installations and applications via reporting tools Support collections activity related to OTR issues Provide root cause analysis for defects and fulfilment issues Monitor and coordinate daily logistics movements between warehouses Quality & Compliance Operate in full compliance with Global Privacy, Anti-Competition, Quality and EHS policies Maintain awareness of and adherence to all applicable laws, regulations and internal quality systems Complete all required quality and compliance training within set deadlines Escalate and address any quality or compliance concerns promptly Drive continuous improvement across processes, procedures and work instructions Required Skills & Experience Previous experience in order management, project management or administrative roles Strong understanding of the OTR process Proficiency in Microsoft Office Fluent in English (verbal and written) Confident working independently and collaboratively in a matrix environment Strong organisational skills with the ability to manage multiple priorities Customer-focused mindset with excellent communication skills Experience working with order configuration systems (Oracle) Good product knowledge Desirable Experience Formal Project Management experience Knowledge of Transportation and Customs Experience with eOM and Oracle systems If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website. TPBN1_UKTJ

Buckinghamshire Council | Amersham Crematorium Grade 2 | Full-Time | 8-Week Temporary Assignment (Potential Temp-to-Perm) Monday to Friday, 9:00am – 5:00pm Amersham, HP7 0ND (Free On-Site Parking) Pertemps is recruiting on behalf of Buckinghamshire Council for a compassionate and organised Bereavement Support Officer to join the team at Amersham Crematorium. This is a rewarding opportunity for someone with strong administrative and customer service experience who can provide professional and empathetic support to bereaved families during a sensitive time. The Role Working within a busy crematorium environment, you will provide administrative and reception support, acting as a key point of contact for funeral directors, bereaved families and members of the public. Welcoming visitors and providing reception cover Supporting bereaved families with sensitivity and professionalism Processing cremation and funeral documentation Liaising with funeral directors and stakeholders via email, telephone and face-to-face Data entry, scanning and maintaining accurate records Responding to customer enquiries and correspondence Supporting the wider team with general administrative duties The crematorium facilitates approximately 4,000 cremations each year, making this a varied and busy role where excellent communication and attention to detail are essential.About You Previous administration experience within a busy office environment Strong customer service skills Excellent verbal and written English The ability to communicate with empathy and professionalism Good attention to detail and organisational skills Confidence using computer systems and Microsoft Office applications Experience dealing with sensitive situations or vulnerable customers would be advantageous

Customer Service Specialist - German OR French speaking Customer Service Specialist - German OR French speaking The location of the role is Amersham (hybrid working - 3 days per week onsite). The duration of the contract is 12 months. The pay rate on offer is £15.59 per hour (via PAYE). (37.5 hours per week) Preference for candidates who are bilingual in English and German OR French Key accountabilities of the role Establishing and maintaining effective communication with appropriate individuals throughout the process such as Regional Service Managers, Field Service Engineers, Service Sales, Finance and Sales teams Opening of service requests, dispatching corrective repairs/preventative maintenance work orders in a timely manner Invoicing of service interventions Dispute Handling Deep dive into stock discrepancies and follow up Physical Inventory support Activating contracts within in-house systems Work as part of a team and adopt a flexible approach to maintain and improve the quality of service To provide excellent customer service for customers, both internal and external Build close relationships with customers and commercial partners and respond to queries in a timely and professional manner. Provide knowledge and accurate information to customers. Ensure the above responsibilities are implemented in accordance with agreed service level and standard operating procedures.Experience, Skill requirements & qualifications Written and oral fluency in English (an additional European language Spanish, Italian, French preferably) Excellent communication and interpersonal skills Excellent organisational skills and ability to prioritise workload Problem solving skills, initiative, proactive / pre-emptive and strong attention to detail Competent MS Office skills and be comfortable working with different systems Previous client and customer service experience Ability to work well in a busy customer service environment Attention to detail and ability to prioritise Flexibility and willingness to work as a team memberIf you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website

Planner Location: Apsley, Hemel Hempstead Type: Permanent, Full-time, Monday – Friday, 45hrs per week Salary: Competitive salary, £30-£35k depending on candidate experience Project Partners are now recruiting for an experienced Planner, Co-Ordinator or Administrator to come and join the Streetworks team at our client’s head office in Hemel Hempstead. Are you experienced in streetworks or permits? Have you previously worked within Utilities? Are you proficient in MS Office and general administration and planning duties? If the answer is yes, then we want to hear from you! The purpose of the role as a Planner is to ensure all works are delivered to the required contract’s program, achieving contractual SLA’s, ensure efficient planning, utilising full workforce. Ensuring that the clients/customers’ expectations are met by delivering a first-class service. Job Responsibilities: • Liaise with teams, supervisors and operatives providing accurate information, job details to enable work to be carried out., • Monitor backlogs AA/IP to ensure contractual priorities are met., • Ensure all jobs are planned and coordinated so they run as efficiently as possible., • Create NRSWA permits to Local Authorities and ensure that the notices meet legislative requirements., • Apply/submit and track requests for Bus/Parking suspensions, • Submit and track requests for switch out etc, • Monitor and respond to permit updates (PMR's/S74's/AIV’s/Inspection)., • Deal with all requests from the client promptly, efficiently and courteously and keep the clients and customers updated with progress prior to and throughout and after the works., • Monitor the progress of all gangs working on the designated contract and update the related company and client systems., • Resolving any planning queries or issues., • Holiday or additional cover for planning colleagues when necessary., • Carry out any other duties appropriate for the role., • Sharing information with the wider team to support work planning and obtaining and working in accordance with licences and permits as required to deliver the project. Candidate Requirements: • Proficient in the use of all Microsoft 365 (Teams, Word, Excel and Outlook), • Understanding of processes for obtaining Gas/Electric/Line Search/BT Drawings, • Understanding of street works and traffic management requirements, • Street manager/Aurora system experience, • Previous planning experience, • Environmental Awareness, • Customer Service Awareness, • Previous utilities experience is derisible but not essential Candidate Attributes: • Keen and tenacious, • Strong verbal and written communication skills., • Good time management skills and able to work to deadlines, • Can-do attitude