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Our client, a dynamic and fast-growing fourth-generation family-run business based in Preston, with a strong reputation for excellence in our industry. As they continue to expand, are seeking an experienced and highly skilled Marketing Assistant/Executive Assistant to provide comprehensive support to the Director. This is an exciting opportunity for a professional who thrives in a fast-paced environment and is committed to providing exceptional support at the highest level. Location: Preston Salary: £50,000 per annum pro rata Contract: Permanent Consultant: - Please direct all enquiries to Charley. Role Overview: The Marketing Assistant/Executive Assistant will be a key member of the leadership team, providing proactive, efficient, and high-quality administrative support to the very busy Director. The role demands accuracy, attention to detail and a solution-focused approach. The ideal candidate will be able to manage multiple tasks simultaneously, maintain confidentiality and contribute to the smooth running of the Director's office, all while supporting the wider business operations. Key Responsibilities: • Marketing Assistant: Overseeing daily marketing duties and assisting in various as hoc projects to ensure the continued growth of the business, • Diary & Calendar Management: Efficiently manage the Director’s calendar, ensuring all appointments and meetings are scheduled appropriately, and that necessary materials are prepared in advance., • Product Development: Bringing samples and concepts to life for customers managing internal and external process flows, • Customer Service: Being point of contact for high value clients, • Internal and external events: Creation and day to day management/running of said events, • Email Management: Consumer queries to shared mailboxes (likely covered in one of your points), • Interior design and Project management: Overseeing all elements of the office rebuild, • Email & Correspondence Management: Oversee and manage incoming communications, draft and send professional correspondence, and ensure that important matters are brought to the Director’s attention., • Travel Coordination: Arrange domestic and international travel, including flights, accommodation, and itineraries, ensuring a seamless experience for the Director., • Meeting Support: Organise and prepare agendas for meetings, attend meetings to take accurate minutes, and follow up on action points., • Document Preparation: Prepare and review reports, presentations, and other key documents, ensuring accuracy and professionalism., • Project Coordination: Assist with various business initiatives and projects, managing timelines and resources to ensure successful execution (to include the office rebuild as above), • Stakeholder Liaison: Act as a point of contact for internal and external stakeholders, maintaining positive relationships and ensuring the Director is well-informed on all matters., • Confidentiality & Discretion: Handle sensitive information with the utmost confidentiality and professionalism., • General Administrative Support: Provide general office support, including office management and liaising with other departments as needed. Key Skills and Experience: • Proven experience as a Marketing/ Executive Assistant to senior management, ideally within a fast-paced business environment., • Excellent organisational and time-management skills with the ability to manage competing priorities., • Strong digital specialism, • Strong communication skills, both written and verbal, with the ability to interact effectively with individuals at all levels., • High level of accuracy and attention to detail., • Proactive and resourceful approach to problem-solving., • Experience in managing confidential information and maintaining discretion., • Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)., • Ability to work independently and as part of a team., • Experience with project management tools or business management software is desirable., • A professional and flexible approach to work, with the ability to adapt to changing priorities. Qualifications: • A minimum of 3 years of experience in a similar role, supporting senior leadership. Lily Shippen is a leading recruitment agency, specialising in executive support and business support recruitment. We connect top talent with exceptional opportunities across the UK and internationally. Our expertise spans Executive Assistant, Personal Assistant, Office Manager, Chief of Staff, and HR recruitment, offering tailored solutions for businesses across various industries. We recruit for permanent, temporary, and fixed-term contract roles across London, Manchester, Birmingham, Leeds, Cheshire, and beyond. Whether you’re seeking a new opportunity or looking to hire top talent, we’re here to help. If you’re an experienced Executive Assistant or Marketing Assistant looking for a new challenge in a strategic role, we would love to hear from you.

Mortgage Underwriter to provide an efficient and professional mortgage underwriting service for a major lender to their clients customers and intermediaries through compliant regulated meetings. Excellent package includes: £37k Salary Hybrid Working we have been advised that over the last twelve months Underwriters are only required once a month in the office. 35 Hour Week Private Healthcare Generous pension Free Onsite Parking 25 days holidays (rising with service) + 8 bank holidays plus other benefits. Offered as a permanent role Were looking for an experienced underwriter who can think outside of lending criteria, currently holds a mandate and is able to hit the ground running fairly quickly. We would want them to underwrite residential and self build cases, manage a case loan from application through to offer, assess affordability, understand lending policy, input and analyse data & have the ability to make decisions. Mortgage Underwriter Key skills and experience:- CeMap qualified or industry equivalent. Excellent communication skills both written and verbal. Experience of Microsoft packages including word & excel. Ability to independently manage multi ple tasks Strong attention to detail Mortgage Underwriter Responsibilities: Process mortgage Decision in Principle (DIP) requests from intermediaries within SLA. Process mortgage applications on the software system and complete all procedural administrative documentation efficiently liaising with the customer during the application process. Maintain accurate records and notes throughout all stages of the mortgage application. To approve mortgage applications (direct and introduced) within specified limits in accordance with Lending Policy. This is an excellent opportunity to join a professional working environment with exciting career development opportunities. The role is offered as a Offered as a Permanent contract and will provide the incumbent the chance to develop their skills and experience. In return you will enjoy an attractive salary of c £37K, a hybrid working environment and a range of benefits including a 35-hour week, healthcare, pension, and free onsite parking. Our client welcomes applications from a diverse background and encourages equality and inclusion in their workforce. Forward your CV to Elaine Hallworth and we will be back in touch to discuss the role and client further. TPBN1_UKTJ

At WM Armstrong, we pride ourselves on our safe working environment, our excellent culture of teamwork and our strong family values. We are currently looking for Class 1 Drivers to join our General Haulage team, based out of Preston . We currently have opportunities to work on nightshift - working either Monday to Friday or Tuesday to Saturday. Benefits Include Weekly nightshift rate of £15.94* Weekend nightshift rate of £18.32* Driver bonus scheme Life insurance Medicash scheme *Rates include non-taxable meal allowance of £1.00 payable per hour, payable when in attendance at work. Responsibilities Delivering a professional and efficient driving service within our General Haulage team, undertaking deliveries and collections of products on behalf of Wm Armstrong Group. All duties associated with being a professional driver. Loading/Unloading and securing loads. Dealing with customers face to face. Keeping in regular contact with transport office team for updates on progress and managing customers expectations. Cross cover of work within other areas of the business as required. Requirements Hold a valid UK Class 1 licence. Hold a current DCPC card and digital tachograph card. Experience and knowledge of the general haulage industry is preferred, but not essential. Ability to work unsupervised, or as part of a wider team, and be able to use your own initiative To be successful in this role you will be a real team player, demonstrating excellent customer service skills and good geographical knowledge. If you are interested in this exciting opportunity, pleaseclick the Apply Button now. ? If you have not received a response from us within four weeks of submitting your application to us, please consider your application unsuccessful on this occasion as unfortunately, we are not able to respond to all candidate applications as we would wish. We reserve the right to close vacancies at any time once we have received sufficient applications, we advise you to submit your application as early as possible to avoid disappointment. TPBN1_UKTJ

Are you experienced within the Travel Industry and based out in the Kent area? Do you pride yourself on your Customer Service / Guest Relations? We have the role for you! We are super excited to be working with this Luxury Villa Rental Platform, who are looking to grow their Guest Relations team. This is a hybrid role, ideal for someone who thrives in a fast-paced customer-focused environment and is passionate about leading a high-performing team. As Guest Relations Supervisor, you will oversee our Guest Relations Agents, manage complex guest issues, and help maintain the companies world-class service standards. From resolving escalated complaints to mentoring team members, you'll play a pivotal role in ensuring every guest interaction is seamless and professional. You'll report into the Guest Relations Manager and play a key role in supporting agents, handling complex issues, and representing our brand in guest-facing communication across platforms. Key Responsibilities: Supervise and support a team of Guest Relations Agents Monitor performance and adherence to service protocols Provide onboarding support and ongoing training Prepare monthly reports on team productivity and complaint trends Act as first point of escalation for unresolved guest concerns Personally handle high-priority or sensitive guest issues Liaise between guests, property managers, and internal teams Ensure timely, empathetic follow-ups and resolution of guest concerns Respond professionally to guest reviews on platforms like Trustpilot, ABTA, Google, and social media Collaborate across departments to turn negative feedback into positive outcomes Proactively request updates to reviews once issues are resolved The person: Experienced within he Travel & Tourism Industry Strong background in customer service or guest relations (team leadership preferred) Excellent communication and conflict-resolution skills Confident using CRMs, customer platforms, and managing review responses Highly organised, empathetic, and detail-oriented The package: Competitive salary: £28,000 - £30,000 Beautiful countryside office setting with free parking Good public transport links to Canterbury and surrounding areas Flexible hybrid working: 4 office days, 1 remote day 30 days holiday (including bank holidays) Company pension scheme Cycle to Work scheme Discounts on villa holidays worldwide Free tea & coffee, on-site tuck shop, and coffee shop Interested? Please click APPLY or contact TPBN1_UKTJ

Job Type: Full time We have a great opportunity for a Sales Consultant to join our team within Vistry Merseyside & Cheshire West region, based at one of our developments in Preston, Lancashire. As our Sales Consultant you will be responsible for carrying out all aspects of the day to day running of the sales and marketing suites in accordance with the Company Policies. Taking ownership for the sales process with customers, maintaining necessary records and documentation during all stages of the Journey, from Reservation to Legal Completion. Excellent customer service, being fully focused on the Customer Journey at all times and working to company targets and KPIs. We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated. • Competitive basic salary and commission bonus scheme, • Mileage allowance, • Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service, • 2 Volunteering days per annum, • Private medical insurance, with employee paid cover, • Enhanced maternity, paternity and adoption leave, • Competitive pension scheme through salary sacrifice, • Life assurance at 4 x your annual salary, • Share save and share incentive schemes, • Employee rewards portal with many more benefits..., • Behave in line with our company values – Integrity, Caring and Quality, • Experience required in the New Homes Sales environment., • Experience working in a customer facing role delivering under pressure., • Experience in generating leads and sales through telephone based business development., • Proven track record of achieving sales targets and exceptional sales, • Excellent IT skills with demonstrable knowledge of Microsoft Office tools and CRM system, • Comfortable using multi channel forms of communication, • Strong negotiation and sales skills, • Ability to handle complaints and difficult situations, • Proven track record of successfully completing the sales process with customers, • Excellent administration, organisational and communication skills, • The ability to work under pressure and meet sales targets., • Willing to be flexible in respect of day to day duties and hours worked, • Willing to travel to all sales sites within the region, including regional offices, • Full driving licence and access to a suitable vehicle., • Proactively seek out prospective sales and follow up all enquiries with telephone communication and marketing literature to optimise the business opportunity for sales., • Create and deliver informative and clear tours of sites and house plots to all customers., • Negotiate with customers to ensure the best sales outcome for the business, • Utilise all technology available to ensure innovation in generating sales in differing environmental and economic conditions, • Ensure effective management of sales visits with pre-booked customers ensuring that these are arranged at suitable times and are undertaken effectively., • Travel to all sites as necessary for operational requirements., • Have a detailed knowledge of all Bovis Homes, Linden Homes, and Countryside Homes., • Have detailed knowledge of the development, plots available and to ensure each customer is given every opportunity to purchase a new home., • Proactively manage and follow the sales process as set out in the Sales induction training and development and Procedure Guide with every customer., • Proactively working as a member of the sales team within the area and demonstrating effective team working skills with others in the Sales team, and other departments., • Evaluate each sales process with a customer as to how the sale can be achieved more effectively, efficiently and profitably for the Company., • Proactively sell all types of customer extras across all reservations to drive additional profit for the Company., • Ensure every customer contact is recorded on the relevant IT system and in line with GDPR., • Deal with all customers in a polite, friendly and efficient manner., • Ensure that customers are kept fully and regularly informed of the progress of their purchase., • Respond to all cancellations making every effort to ‘save’ and if necessary re negotiate the reservation and at all times identify the reason for cancellation and offer any suitable alternatives within other developments., • Have detailed knowledge of all relevant purchase assistance schemes, alternative site and house type options as directed by the Company, to ensure every customer is offered a bespoke choice of sales and purchase options for them., • Work with the Site team to understand the progress of build of current plots, and prospective plots in order to provide customer information to the site and, in turn, clearly communicate with the customer., • Implement the Company’s continuous drive to deliver excellent customer service by advocating the customer journey and consistently exceeding customer expectations., • Deliver high quality home demonstrations in conjunction with the build teams in the home that the customer has purchased., • Take responsibility for all company property and equipment. Join us in making Vistry. #LI-LK1

Position Overview: The Human Resources Assistant will perform administrative tasks and services to support effective and efficient operations of the organization’s HR and administrative teams. This individual will greet, assist and provide direction and information to clients, visitors and other guests of GM Performance Power Units. Key Responsibilities: • Greeting and directing visitors; handling calls and scheduling., • Managing mail, packages, and deliveries., • Performing general clerical tasks and maintaining organized filing systems., • Supporting Human Resources with recordkeeping, audits, and maintaining confidentiality., • Responding to employee and applicant inquiries; escalating complex matters as needed., • Assisting with payroll, benefits coordination, and DOT compliance., • Supporting onboarding and company events., • Entering accounting data, coordinating credit card processes, and light billing., • Contributing to projects and generating reports across HR, accounting, and recruitment., • Reviewing and correcting data; maintaining accurate records., • Excellent verbal and written communication skills., • Excellent math skills., • Excellent interpersonal and customer service skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy., • Excellent organizational skills and attention to detail., • High level of deductive reasoning to progress from general ideas to specific conclusions., • Proficient with or the ability to quickly learn accounting, payroll management, human resource information system (HRIS), and similar computer applications., • High school diploma or equivalent required., • Associates or Bachelor’s degree in related field preferred., • Prior related office experience preferred., • Prolonged periods of sitting at a desk and working on a computer., • Prolonged periods of standing or walking., • Must be able to lift 25 pounds at times., • Position needs to occasionally move to access file cabinets, office machinery, etc.

Maintenance Engineer Preston £52,500 Panama shift 12hr days and nights. Job Summary Multi-skilled Maintenance with both mechanical and electrical responsibilities.Reporting to the Site Manager/Supervisor, the Engineer will be eager though safety conscious, with a track record of owning problems and taking them through to successful completion. Key responsibilities Day to day maintenance of site MHE to a high standard, Look to continuously improve all aspects of new and old equipment, be health and safety conscience. Work against timeframes to complete reactive repairs. Interact with on-site management keeping them informed of repair and maintenance progression and address their concerns in a professional manner. Service and repair current installed products and demonstrate hands on ownership of issues to achieve a fast resolution. Able to interpret electrical circuit diagrams and work with 415V motor controls. Appreciate Health & Safety considerations and be able to carry out risk assessments Mechanical aptitude including the ability to read assembly drawings Operate hand tools and be able to assemble parts onto equipment Able to follow set up instructions, assembly drawings and check lists Excellent customer service skills for both internal and external customers Appreciation of control systems Be willing to learn and adapt to changing role requirements Appreciation of Cultural Diversity Able to effectively present a KPI based monthly review to key stakeholders Skills, qualifications and experience ?NVQ/BTEC/C&G Level 3 in an Electro-Mechanical Engineering discipline Understanding of PLCs and their function Pneumatic and Hydraulic knowledge beneficial. Computer literate with basic Microsoft Office skills. Use of CMMS system and engineering stores HNC/HND equivalent is desirable Experience in the following will be advantageous: Distribution| FMCG | Automation | Manufacturing | Production | Conveyors | Machinery | Material Handling | Baggage Handling | Packaging Machinery | Cranes | MHE | Airports | PLC's / Control Systems | Pneumatics | Hydraulics | Motors | Drives | Navy | Army | RAF | REME | Marines | Armed Forces | Suited candidates previously hold roles such as: | Maintenance Technician | Maintenance Engineer | Electrical Engineer | Mechanical Engineer | Automation Engineer | Electrical Technician | Mechanical Technician | Electro-mechanical Technician | Marine Technician | Marine Engineer | Avionics Technician | Avionics Engineer | Aircraft Engineer | Aircraft Technician | Robotics Technician | Robotics Engineer | Multi-skilled Engineer | Multi-skilled Technician | Application Process: If you have the above skills and wish to be considered for this position or find out more details then please submit your CV. We will endeavour to contact all applicants however if you do not hear from me within two weeks then unfortunately you have been unsuccessful. TPBN1_UKTJ

Job Role: Operational Support Agent Hours: Monday to Friday, 40-hour week. Location: Preston, PR26 7UX Pay: £12.82 per hour Manpower is pleased to be recruiting for one of our National Clients for an Operational Support Agent based in Liverpool, on a temp basis. This job role is to help with the day to day running of the office and to support the drivers. Your Responsibilities Dealing with internal drivers and answering any queries they may have with regards to deliveries General administration duties Analysing data Liaising with other departments Speaking to customers regarding parcel delivery where necessary Archiving and sorting paperwork Tracking any parcels where necessary Qualifications and Essentials Must be IT Literate Must have previous experience within administration. Previous customer service experience is desirable. Happy to communicate throughout the team and liaise with other departments. TPBN1_UKTJ

Area Post Office Manager North West ?Our client are a large national retail business with a long established store base. Highly secure and an exceptional place to work, this is a superb opportunity to join the team. They are looking to recruit an Area Post Office Manager to cover their Stores across the North West of England More About the Role As a Post Office Cluster Area Manager, you'll oversee the operations of multiple Post Offices, focusing on maximisingtransactions, profitability, and service standards. You'll ensure compliance with company and legal requirements while providing guidance and support to teams. Heres What You Can Expect to be Doing * Manage staffing, costs, uniforms, and equipment. * Control stock and cash levels, ensuring accurate orders and audits. * Adhere to Health & Safety guidelines and ensure staff are trained. * Ensure compliance with Post Office Ltd procedures. * Review stock and financial reports, ensuring accurate remittances and deliveries. * Monitor customer service standards, security procedures, and handle complaints. * Conduct branch visits to support operational improvements and team performance. * Collaborate with Area Managers and communicate effectively with staff. * Attend key meetings and assist in emergency office cover when needed. A Few Things About You Were seeking a positive, solution-focused leader with excellent communication skills and a passion for driving team success. Youll need to be detail-oriented, proactive, and capable of identifying opportunities for improvement. Strong time management and a customer-first approach are essential, as is the ability to inspire and support your team to deliver outstanding results. We are looking for someone who has previous experience working in a Post Office preferably within a managerial role. The Package ?£40,000 Basic + Company Car & Package By applying for this role, you are consenting for Gravity Recruit Limited to hold and process your data in compliance with the General Data Protection Regulations. Your details will be added to our candidate database and we may process certain information about you for our legitimate business interests in order to provide you with Recruitment Services. Full details can be found in our Data Protection & Privacy Policy at our website. If you wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us through our website and we will respond to your query within 48 hours. TPBN1_UKTJ

In a Nutshell We have a great opportunity for a Sales Consultant to join our team within Vistry Merseyside & Cheshire West region, based at one of our developments in Preston, Lancashire. As our Sales Consultant you will be responsible for carrying out all aspects of the day to day running of the sales and marketing suites in accordance with the Company Policies. Taking ownership for the sales process with customers, maintaining necessary records and documentation during all stages of the Journey, from Reservation to Legal Completion. Excellent customer service, being fully focused on the Customer Journey at all times and working to company targets and KPIs. We value in-person collaboration and team culture, but we're also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated. Let's cut to the chase, what's in it for you Competitive basic salary and commission bonus scheme Mileage allowance Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service 2 Volunteering days per annum Private medical insurance, with employee paid cover Enhanced maternity, paternity and adoption leave Competitive pension scheme through salary sacrifice Life assurance at 4 x your annual salary Share save and share incentive schemes Employee rewards portal with many more benefits... In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality Experience required in the New Homes Sales environment. Experience working in a customer facing role delivering under pressure. Experience in generating leads and sales through telephone based business development. Proven track record of achieving sales targets and exceptional sales Excellent IT skills with demonstrable knowledge of Microsoft Office tools and CRM system Comfortable using multi channel forms of communication Strong negotiation and sales skills Ability to handle complaints and difficult situations Proven track record of successfully completing the sales process with customers Excellent administration, organisational and communication skills The ability to work under pressure and meet sales targets. Willing to be flexible in respect of day to day duties and hours worked Willing to travel to all sales sites within the region, including regional offices Full driving licence and access to a suitable vehicle. More about the Sales Consultant role Proactively seek out prospective sales and follow up all enquiries with telephone communication and marketing literature to optimise the business opportunity for sales. Create and deliver informative and clear tours of sites and house plots to all customers. Negotiate with customers to ensure the best sales outcome for the business Utilise all technology available to ensure innovation in generating sales in differing environmental and economic conditions Ensure effective management of sales visits with pre-booked customers ensuring that these are arranged at suitable times and are undertaken effectively. Travel to all sites as necessary for operational requirements. Have a detailed knowledge of all Bovis Homes, Linden Homes, and Countryside Homes. Have detailed knowledge of the development, plots available and to ensure each customer is given every opportunity to purchase a new home. Proactively manage and follow the sales process as set out in the Sales induction training and development and Procedure Guide with every customer. Proactively working as a member of the sales team within the area and demonstrating effective team working skills with others in the Sales team, and other departments. Evaluate each sales process with a customer as to how the sale can be achieved more effectively, efficiently and profitably for the Company. Proactively sell all types of customer extras across all reservations to drive additional profit for the Company. Ensure every customer contact is recorded on the relevant IT system and in line with GDPR. Deal with all customers in a polite, friendly and efficient manner. Ensure that customers are kept fully and regularly informed of the progress of their purchase. Respond to all cancellations making every effort to 'save' and if necessary re negotiate the reservation and at all times identify the reason for cancellation and offer any suitable alternatives within other developments. Have detailed knowledge of all relevant purchase assistance schemes, alternative site and house type options as directed by the Company, to ensure every customer is offered a bespoke choice of sales and purchase options for them. Work with the Site team to understand the progress of build of current plots, and prospective plots in order to provide customer information to the site and, in turn, clearly communicate with the customer. Implement the Company's continuous drive to deliver excellent customer service by advocating the customer journey and consistently exceeding customer expectations. Deliver high quality home demonstrations in conjunction with the build teams in the home that the customer has purchased. Take responsibility for all company property and equipment. To work professionally with highest standard of presentation of the sales area to be maintained at all times. Finally, let's tell you a bit more about us We build more than homes, we're making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you'll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we're a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. Join us in making Vistry. #LI-LK1 TPBN1_UKTJ

Start with a competitive salary of £26,542.00, with the exciting potential to increase to £27,032.00 as you develop and demonstrate your skills! Imagine the satisfaction of knowing your hard work and dedication can lead to tangible rewards. Join our dynamic team based in Preston, where your supportive nature and excellent conversational skills will help guide Lloyds Banking Group customers on their journey to financial health! This isn't your average collection's role - you'll be managing inbound calls, engaging with customers in various financial situations, and crafting personalised, affordable solutions to meet their needs. You will be working in an environment every day that brings new opportunities, the convenience of free parking, easy access to local transport links, and near a shop, making it easy to grab a bite during your breaks. What's more, after a qualifying period of around 6 months, you'll have the flexibility to work from home if you prefer! Imagine the perfect balance of an office environment and the comfort of your own home. Enjoy the best of both worlds while still being part of a supportive and dynamic team. Job title: Customer Banking Agent Job Description: Key information: You will work 40 hours per week between 8am - 8pm, Monday - Friday and 9am-5pm Saturday on a rota basis. We will provide shift rota examples at interview stage. Training period is approximately 4 weeks, and you will work 8:30am - 5pm Monday - Friday. Learning academy following training lasts around 8 weeks where you will work between 8am - 8pm, Monday - Friday and 9am-5pm Saturday on a rota basis. What's in it for you? Internal career progression via Capita Academy , which helps many colleagues to develop into a multitude of roles available with a clear development plan from the outset. Access to exclusive discounts, benefits and cash back, for all Capita Employees and their families! Retail, cinema, shopping, something for everyone! 23 days' holiday (rising to 27) with the opportunity to buy extra leave. We are, on occasion with a small team, asked to work Bank Holidays, but Christmas Day, Boxing Day and New Years Day are all non-working days so, put your feet up! (If you are scheduled to work on a bank holiday, you will receive a day in lieu). Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more! Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel, and technology Access to our Aviva DigiCare + Workplace services to support health and wellbeing, providing a range of valuable services. Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform What you'll be doing: Y ou will be responsible for handling inbound calls, speaking and listening to customers who are in different financial positions, tailoring affordable outcomes to help them on the road to financial health . Handling customer complaints should they arise , adhering to Financial Conduct Authority standards Support ing vulnerable customers and address ing their complex needs with care and understanding. Working collaboratively with a supportive team to achieve targets and goals. Building rapport, empathising, and having meaningful conversations with our customers to deliver excellent customer service Embracing learning, coaching and development to continuously improve your skills and capability Recognising you can positively impact customer's lives and make a real difference. Efficiently navigating multiple systems while engaging with customers, ensuring all information entered is accurate . Prior experience with using multiple systems is essential. What we're looking for: Essential - you must have experience in one of the below areas: Call Centre Customer Service: Experience in a call centre customer service role. Fast-Paced Office Environment: Experience in a dynamic and fast-paced office setting. Healthcare Environment: Experience dealing with vulnerable clients in a healthcare environment. Financial Services: Experience working in the financial services sector. Additionally, experience using multiple computer systems is a must . In addition, you'll also b ring these skills to our team and make a real difference! Empathy - Understanding and showing genuine concern for customers' financial difficulties fosters trust and leads to more successful resolutions Resilience : Maintaining emotional stability, staying motivated with a drive to continuously improve Communication : Strong verbal and written communication skills are crucial for engaging with customers, explaining complex information clearly, and building rapport Problem-Solving : The ability to assess situations, devise effective solutions and and thrive in an everchanging environment Attention to Detail : Ensuring all gathered information is accurate and maintaining a strong focus on delivering exceptional work. Join our diverse and dynamic team of experienced, innovative, and dedicated professionals! With us you'll find countless opportunities to learn new skills and advance your career. We're committed to providing the support you need to thrive and succeed. This isn't an entry-level role, so some previous experience is essential. Our goal is to create better outcomes for you and our client. Ready to take the next step in your career? Let's achieve great things together! What will happen next: Choose apply now to fill out our short application Your application will be reviewed by our recruitment team You will be invited to attend a video interview with a member of the recruitment team If you are successful at the first interview stage, you will be invited to attend an onsite assessment centre at our office in Preston. Equal Opportunities We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email and we'll get back to you. Access to Work can help candidates with a physical or mental health condition or disability to get support in the hiring process, including communication support at interviews such as a British Sign Language interpreter. If you require this support you can apply for this support at . Location: Preston - Tulketh Mill , United Kingdom Time Type: Full time Contract Type: Permanent

Russian Speaking Customer Service Advisor. You will be joining an exhilarating team providing customer service that is second to none! Offering an amazing benefits package, hybrid working, pension, free parking and 25 days holiday (plus bank holidays). Enjoy speaking with Customers providing an exce

Punjabi Speaking Customer Service Advisor. You will be joining an exhilarating team providing customer service that is second to none! Offering an amazing benefits package, hybrid working, pension, free parking and 25 days holiday (plus bank holidays). Enjoy speaking with Customers providing an exce

Delivering high quality customer service by telephone and in writing in the customer services team. Job Details: Customer Service Assistant - Combined Call Centre & Back Office (2 roles). Vacancy Name Customer Service Assistant - Combined Call Centre & Back Office (2 roles).