Cloud Accounting Digital Services Manager
1 day ago
Exeter
Cloud Accounting Digital Services Manager Southwest | £32,000 - £35,000 | Up to 36.25 hours per week | Monday - Friday | Permanent Introduction Acorn by Synergie is recruiting a Cloud Accounting Digital Services Manager (Client-Facing) to join a Top 50+50 accountancy practice in the South-West. This hybrid role supports the firmwide digital transformation agenda, leading cloud accounting solutions and mentoring the Digital Services team. Key Duties: • Lead and deliver cloud accounting migrations to Xero and QuickBooks Online, including ledger transfers, opening balance reconciliations, bank feed setup, app integrations, and go-live support., • Run discovery workshops to understand client needs, map current processes, and design future-state workflows., • Manage client onboarding journeys, improving turnaround times and creating a strong first impression., • Line-manage Digital Services team members, allocating work, coaching best practice, and overseeing quality assurance., • Set standards for documentation, workflows, checklists, and handovers to Accounts, Tax, Payroll, and Bookkeeping teams., • Champion high standards of data hygiene across Practice Engine and Filestore., • Embed compliant onboarding processes, including CDD/AML through Summa Tech, and support annual review cycles., • Work closely with Partners and Managers to scope proposals, build business cases, and present solutions to clients and internal stakeholders., • Track outcomes, identify risks, and drive continuous improvement across digital services.Requirements:, • Minimum 5 years' experience delivering cloud accounting solutions using Xero and QuickBooks Online., • Proven experience leading client-facing projects from discovery through to migration and post-go-live support., • Xero and/or QuickBooks Online certifications (Advanced preferred)., • Practical knowledge of ledger migrations, bank feeds, chart of accounts design, VAT setup, and app integrations., • Experience line-managing, mentoring, and quality-checking team members., • Confidence using systems such as Practice Engine, Filestore, Trello (or similar), and Summa Tech., • Knowledge of KYC/AML workflows and professional services processes., • Familiarity with Digita and/or Sage tax suites., • Advanced Excel skills, including Power Query., • Excellent communication skills with the ability to explain technical concepts clearly to clients and colleagues.What We Offer:, • Up to 36.25 hours per week, hybrid and flexible working available., • 25 days annual leave plus bank holidays., • Annual salary review., • Death in service 3 x annual salary., • Access to company rewards and health scheme., • 24-hour external Employee Assistance Programme., • Flexible benefits including Buy and Sell holiday, Cycle to Work, Payroll Charity Giving, and Private Medical Insurance., • Introducing clients and team member commission schemes., • Pension 3% rising to 4% (matched up to 6% after 4 years' service). Acorn by Synergie acts as an employment agency for permanent recruitment.