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Established in 1982, Bytes has grown rapidly and now employs over 800+ people across 6 locations in the UK and Ireland. Our turnover in Financial Year 2024 was in excess of £2bn. We work with SME’s, corporates and public sector organisations to modernise and digitally transform their IT infrastructures. We invest in our employees through on-going support, training and advice to help them achieve their career aspirations, rewarding success both financially and personally. There is opportunity to grow and move internally which can be seen through our long-standing employees who have developed existing and new skills to move into senior positions in the organisation leaving space for new team members to begin their journey. Why Bytes? • Over 800 staff (plans to double in size over the next 5 years), • Operating from modern, hybrid working environments with offices in Leatherhead, Reading, London, Manchester, Port Solent and Dublin., • Winners of an array of industry awards, • Sunday Times Top 100 Best Places to Work, • Excellent training and career prospects offered, • Fantastic office with gym, canteen, open plan, smart casual dress code, regular incentives and company events, • Supporters of 85+ charities with strong commitment to diversity and sustainability PURPOSE OF JOB: The End User Compute (EUC) Service Desk Manager reports into the Head of IT and is responsible for managing and leading the IT Service Desk team to deliver high-quality, customer-focused support services. The role oversees day-to-day Service Desk operations, Service Improvement, Identity & Access Management (IAM), Software Provisioning, and hardware provisioning/procurement for laptops, mobile devices and other such devices. This position ensures end users receive timely, effective, and secure IT support that aligns with business needs and industry best practices. You will be responsible for: • Lead and manage the IT Service Desk team to deliver high-quality end user support, ensuring incidents and requests are resolved within agreed SLAs., • Oversee Identity & Access Management (IAM), including user lifecycle processes, access controls, and compliance with security standards., • Manage the end-to-end hardware provisioning process for laptops and mobile devices, including procurement, deployment, lifecycle management, and asset tracking., • Define and enforce device standards, configurations, and security controls using tools such as MDM and endpoint management platforms., • Drive continual service improvements through automation, self-service solutions, knowledge base development, and performance reporting., • Collaborate with IT and business stakeholders, acting as the point of escalation for critical issues and ensuring excellent customer experience. KEY RESPONSIBILITIES: Service Desk Management • Lead, mentor, and develop the Service Desk team to deliver excellent customer service and technical support., • Ensure efficient handling of incidents, service requests, and escalations within defined SLAs., • Develop, monitor, and report on KPIs/metrics to track Service Desk performance and user satisfaction., • Drive continual service improvement initiatives, including automation, self-service portals, and knowledge base development., • Manage vendor relationships where third-party support services are involved. Identity & Access Management (IAM) • Oversee user lifecycle management (joiners, movers, leavers) and enforce access control policies., • Ensure compliance with security standards, governance, and audit requirements., • Implement and maintain IAM processes to support role-based access and least privilege principles., • Collaborate with Security teams to monitor access risks and remediate issues. Hardware Provisioning (Laptops & Mobile Devices) • Manage the procurement, provisioning, deployment, and lifecycle of laptops and mobile devices., • Define and enforce device standards, configurations, and security controls (e.g., MDM, encryption)., • Maintain accurate inventory and asset management records., • Ensure timely delivery of hardware to new hires and replacement devices to existing staff., • Collaborate with vendors and suppliers to manage stock, warranties, and support contracts. Leadership & Collaboration • Act as the primary point of escalation for critical end-user IT issues., • Build strong relationships with business stakeholders to understand needs and ensure effective IT service delivery., • Work closely with Infrastructure, Security, and Application teams to provide integrated support services., • Manage budgets related to EUC services, including hardware and software licensing costs. INDIVIDUAL RESPONSIBILITIES • Work with Head of IT and other stakeholders to fulfil IT strategy, • Create processes to maintain high-quality EUC Service Desk services consistently., • Manage and develop team members ensuring both organisational and personal objectives are met, • Manage staff levels to ensure that the EUC Service Desk can meet business demands, • Define, maintain and monitor documentation, delivery standards and working practices across the team, • Ensure requests are properly managed and delivered in line with SLA's QUALIFICATIONS, EXPERIENCE & SKILLS Educational Qualifications • ITIL Framework - DESIRABLE Professional Qualifications • Proven experience managing an IT Service Desk or End User Computing function - ESSENTIAL, • Strong knowledge of ITIL practices and Service Desk operations. - ESSENTIAL, • Experience with IAM processes and tool. - ESSENTIAL, • Knowledge of device management platforms. - ESSENTIAL, • Excellent leadership, people management, and stakeholder communication skills. - ESSENTIAL, • Strong problem-solving ability and a customer-first mindset. - ESSENTIAL, • Work within ITIL framework. - ESSENTIAL Years of Experience • Hold a similar role in a large team - ESSENTIAL Other Requirements • Experience with automation and self service solutions - DESIRABLE, • Knowledge of compliance frameworks (ISO 27001, GDPR, etc..) - DESIRABLE Core Competencies & Skills • Ability to review, create, develop and effectively implement business processes., • Good organisational and people management skills., • Excellent communicator (Written & Oral), • Effective problem solver and trouble-shooter with strong Commercial awareness, • Ability to work under effectively under pressure and under own initiative, • Presentable and articulate with ability to demonstrate and build confidence/credibility with staff, • Methodical and organised with attention to detail, • Ability to thrive in a fast-paced, dynamic environment.

Established in 1982, Bytes has grown rapidly and now employs over 800+ people across 6 locations in the UK and Ireland. Our turnover in Financial Year 2024 was in excess of £2bn. We work with SME’s, corporates and public sector organisations to modernise and digitally transform their IT infrastructures. We invest in our employees through on-going support, training and advice to help them achieve their career aspirations, rewarding success both financially and personally. There is opportunity to grow and move internally which can be seen through our long-standing employees who have developed existing and new skills to move into senior positions in the organisation leaving space for new team members to begin their journey. PURPOSE OF JOB: To ensure a high level of knowledge, efficiency, and accuracy is delivered to Bytes' internal staff, customers, and resellers regarding the Microsoft Cloud Solution Provider (CSP) programme. This role is key to maintaining the trust and reputation Bytes has built as a leading Microsoft CSP partner. KEY RESPONSIBILITIES: • Own specific operational areas of the Microsoft CSP programme, adapting as business needs evolve, • Generate regular reports to support business development, • Support onboarding and training of new team members, • Provide timely internal and external support via phone, MS Teams, and ticketing systems, • Resolve queries using a strong understanding of CSP programme operations and related systems (e.g. Bytes’ Cloud Dashboard, Portal, SmartInfo, Microsoft Partner Centre), • Identify and escalate areas needing additional support, • Collaborate with the CSP Operations Manager to improve internal processes and workflows QUALIFICATIONS, EXPERIENCE, & SKILLS: Essential: • GCSEs (Grade 5 or higher in Maths and English), • Strong customer-facing communication skills, • Aptitude for data analysis, • Advanced Excel proficiency, • Excellent verbal and written communication, • High attention to detail and accuracy, • 1–3 years’ experience in a similar operational or customer support role

Operations / Site Manager I am partnered exclusively with an international advanced pharmaceutical company that are growing key leadership and management positions across UK sites. This is a critical hire to oversee all onsite operations within a fully aseptic facility testing and manufacturing advanced pharmaceutical products. Falling under the scope of this role will be production, quality control and engineering. Whilst the site remains relatively small, this does include both direct and indirect reports. The core objective of this hire is to bring a strong leadership focus to the site. With a drive towards retention strategy, growth plans and current technical challenges to optimise delivery, this individual will be instrumental in ensuring the success of the site. Whilst this could well suite an existing operations or site manager, it could also be an opportunity for someone to step up from a departmental managerial position (e.g. production or QC). If you’re interested in joining a business with strong investment, growth plans and a genuine down to earth approach, please apply below or contact Mark Bux-Ryan for further information. Key experience: • Operational leadership experience of a GMP facility is essential – it may not be a whole facility but instead a specific department/unit, • Direct management experience is crucial, • Experienced in validation activities – grounded in basic engineering principles is very helpful, • Strong experience of sterile or aseptic environments is important, • Knowledge or understanding or radiopharmacy is beneficial but not essential, • Good basis of understanding of production and QC activities from a hands on perspective is important Production, GMP, manufacturing, pharmaceutical, operational, manager, supervisor, team, leader, radiopharmacy, radiopharmaceuticals, sterile, aseptic, fill, finish, vaccine, biologics, biotechnology, biotechnologist, site, leader, quality, control, QC, engineering, validation, operations

Who we are: Founded over 35 years ago, Humax Electronics has built a global reputation as a trusted technology company specialising in smart home and mobility solutions. Originally recognised as one of the world’s leading manufacturers of set-top boxes and connected devices, Humax successfully evolved beyond consumer electronics to become a forward-looking Total Mobility Solution Provider. In its home market of Korea, Humax operates as a major Charge Point Operator (CPO) and smart parking service provider, managing thousands of charging points and mobility assets nationwide. Building on this operational expertise, Humax is now expanding its EV charging business across Europe, with a strong focus on the United Kingdom, Germany, and the Netherlands. In the UK, Humax combines its proven technical capability with a deep understanding of local market needs—developing reliable, installer-friendly EV chargers designed to meet both domestic and commercial applications. Humax is committed to delivering high-quality products, reliable service, and long-term partnerships that support the UK’s rapidly growing EV ecosystem. About the Role: We are looking for a dynamic and motivated Regional Sales Manager to lead our UK sales activities across electrical wholesalers and installer networks within their regional sector. This role focuses on managing branch-level relationships with building a strong installer network for Humax’s range of residential and commercial EV chargers. Key Responsibilities: -Account Management & Partner Development • Manage and grow relationships with wholesaler branch managers and supporting staff., • Drive revenue growth by supporting wholesaler sales teams with product knowledge, sales tools, and promotional activities., • Monitor account performance and develop tailored action plans to achieve sales targets. -Installer Network Development • Identify, recruit, and nurture partnerships with certified EV installers and local installation companies., • Build a structured installer support and engagement programs, including technical training and loyalty initiatives., • Collaborate with marketing to co-develop campaigns and events that promote Humax’s installer network. -Sales Enablement & Operations • Coordinate closely with internal teams (product managers, logistics, and marketing) to ensure smooth order fulfilment and availability., • Support tender submissions, pricing discussions, and promotional initiatives at wholesaler branch levels. -Partner Training & Support • Lead and deliver product training sessions and webinars for installer partners to strengthen product knowledge and sales capability., • Support trade shows, regional & branch events, and marketing campaigns to promote Humax’s EV charger portfolio., • Provide accurate forecasting to ensure consistent product availability and smooth order fulfilment into your assigned wholesale branches., • Work jointly with your reporting manager to co-create promotional assets, campaigns, and digital content that enhance brand visibility and partner engagement. Requirements: • 3–5+ years of experience in account management or B2B sales, ideally within the electrical wholesale, EV charging, or the renewables sector., • Proven track record managing large wholesale/multi branch accounts., • Strong relationship-building and negotiation skills with both wholesale and installer partners., • Excellent communication and presentation skills, with solid understanding of IT tools and digital collaboration platforms., • Self-driven, highly organized, and able to work independently in a hybrid role. · Attend the New Malden Office once a month for team catch up. • Willingness to travel to branch and installer meetings, events, and training sessions throughout the working week. · Attend trade shows as and when required throughout the calendar year. · Provide a weekly report/meeting appointments plan to your reporting manager. Desirable Experience: • Hands-on experience managing wholesale branch partnerships in the UK electrical or EV sectors., • Working knowledge of EV charger technologies, electrical standards, and on-site installation workflows. Why Join Humax Join a fast-growing global brand that combines decades of engineering excellence with a bold vision for sustainable mobility. You’ll play a key role in shaping Humax’s EV charging presence in the UK while working with a passionate, collaborative European team. Benefits • Competitive base salary: Up to £50,000 per annum (depending on experience)., • Performance-based bonus scheme linked to KPI achievements and business results., • Company car allowance and mileage reimbursement for business travel., • Hybrid working model, combining office collaboration with flexible remote work., • Opportunity to join a fast-growing, innovative EV technology company with clear career progression pathways and international exposure.

Store Manager | New Store Opening | Kingston upon Thames | Salary up to £35,000 + Bonus | Retail Zachary Daniels Recruitment are currently recruiting for an exciting new store opening in Kingston upon Thames! This retailer are a well-loved, high street retailer known for delivering exceptional customer experiences and high-quality products. We are seeking a dynamic, motivated, and experienced Store Manager to lead the team and drive the success of this new store. Role Overview: As Store Manager, you will be responsible for overseeing the day-to-day operations of the store, ensuring the team delivers outstanding customer service, and driving sales to meet and exceed targets. You will play a key role in managing stock, ensuring visual merchandising is in line with company standards, and maintaining a positive, engaging atmosphere for both customers and employees. Store Manager Benefits: • Monthly product allowance, • Up to 50% off staff discount, • Access to well-being portal, • Flexible working opportunities, • Lead, motivate, and develop a high-performing team to consistently meet store goals and deliver excellent customer service., • Drive sales and ensure the store achieves its targets through effective leadership and operational excellence., • Build strong customer relationships, ensuring a loyal and returning customer base., • Implement and enforce company policies and procedures to ensure compliance and smooth daily operations., • Monitor and manage store budgets and expenses to maximize profitability., • Previous experience in retail management, ideally in a high-street or retail environment, • Proven track record of meeting sales targets and driving team performance, • Ability to inspire and motivate a team in a fast-paced environment How to Apply: Please apply below with your most up to date CV We look forward to hearing from you! Store Manager | New Store Opening | Kingston upon Thames | Salary up to £35,000 + Bonus | Retail BBBH32765

Established in 1982, Bytes has grown rapidly and now employs over 800+ people across 6 locations in the UK and Ireland. Our turnover in Financial Year 2024 was in excess of £2bn. We work with SME’s, corporates and public sector organisations to modernise and digitally transform their IT infrastructures. We invest in our employees through on-going support, training and advice to help them achieve their career aspirations, rewarding success both financially and personally. There is opportunity to grow and move internally which can be seen through our long-standing employees who have developed existing and new skills to move into senior positions in the organisation leaving space for new team members to begin their journey. PURPOSE OF JOB: This is an opportunity to join a hardworking dynamic team within the ever-expanding successful Bytes family. This role sits within our wider Central Operations team, who have an excellent team morale and support structure in place. The focus of this role is to effectively manage the logging/tracking of deal registrations in a timely fashion and proactively manage CRM to ensure operational efficiency by collaborating with vendors, internal specialists and sales teams. The aim is to provide a high level of operational support to internal account management teams by monitoring the lifecycle of the logged strategic vendors deal registrations, ensuring these are completed in a timely fashion and processes are followed correctly, thus delivering operational excellence and efficiency. This is a great entry into a varied role with defined career progression should you be looking to start or accelerate your IT career. KEY RESPONSIBILITIES: • Ownership and tracking of deal registration for Strategic & Core vendors to ensure margins are maximised, • Liaise with vendor specialists and Sales Teams to effectively manage and track deal registration to ensure GP maximisation, • Vendor management in CRM, including the recording of accurate information and correct alignments of the deal registration owner, • Ensure all data is recorded accurately in CRM against each deal registration that has been logged, • Form strong relationships with vendors, internal specialists and account management teams through proactive collaboration, • Ensure robust processes are implemented and managed and that operational procedures are adhered to, • Analyse data related to deal registrations and CRM activities, looking for trends and potential improvements in success rates, • Identifying areas for process improvement within deal registration and CRM management, • Work proactively with vendors and internal vendor specialists to increase Deal Registrations approval rates INDIVIDUAL RESPONSIBILITIES: • Manage and action any deal registrations via your dashboard as a priority, • Work proactively with Sales Teams to ensure opportunities are live and duplications closed down, • Track all open deal registrations and action next steps within the relevant timescales, • Collaborate with Vendor Partner Account Managers to ensure our processes are still relevant, • Keep all process guides up to date, • Ensure CRM is kept up-to-date with current information, • Work cohesively with the Sales teams to build strong relationships, • Arrange quarterly calls with the vendors to review any issues, • Evaluate efficiencies and put ideas for improvements forward, • Support & cover for members of your team as necessary, • Escalate issues to the Central Operations Manager swiftly, • Assist in training new starters to the team QUALIFICATIONS, EXPERIENCE, & SKILLS: • Minimum GCSEs (A-C) English & Mathematics, • Good understanding of MS Office, Outlook. CORE Competencies & SKILLS • Organised, methodical individual with excellent time management who can prioritise, • Accuracy and attention to detail essential, • Copes well under pressure and can meet deadlines, • Excellent verbal and written communication with customer service/facing skills essential, • Self-motivated and able to take responsibility, • Tenacious and quick to learn, • Team player

Are you a retail manager who is passionate about people, fashion trends and creating an excellent shopping experience for all our customers, that we are looking for? This role is a great opportunity for someone ready for a new challenge and is looking for a senior role in a business on an exciting journey! About the role. Our Divisional Sales Managers lead a team of Sales Managers to drive customer experience, retail, and operational standards across their departments. As part of the senior retail leadership team, you will not only lead, develop and inspire your division, but also the wider store, championing initiatives across services, operations, and wellbeing. You will provide strong leadership to your team, ensuring every colleague lives our Fenwick Values, and people development plans are in place to deliver strategic goals. You’ll be working with various stakeholders across the business to enhance and ensure the highest quality customer service experience, improve sales through making commercial decisions, stock levels and share feedback in response to product edit and visual campaigns. This is a truly exciting and integral role to our business. The successful candidate will work with the Store Director to ensure Fenwick continues to innovate and be a market leader within retail by developing future business, influencing decisions, implementing strategies, and inspiring your teams to achieve these. About the candidate. We look for warm and welcoming people, who are adaptable, courageous, innovative, and goal-orientated to join us on our exciting journey. As well as these key characteristics, this role also requires some specific skills and experience to succeed… • A natural leader and role-model who thrives in a fast-paced environment, • Experience of coaching, developing and leading a team of managers, • Ability to work collaboratively and build relationships, • A strong team player with a wider management team, • Innate attention to detail and the ability to make commercial decisions, • Engaging with the ability to influence multiple stakeholders across various functions, • An experienced professional who is adaptable, approachable and resilient, • Current and relevant product knowledge and market awareness About Fenwick. Opening our first store in 1882, Fenwick is rich with heritage and history as the UK’s largest family-owned department store group. We are on an exciting journey, transforming the business to exceed our customers' expectations, and we are always on the lookout for talent to join us. We have 8 stores across the UK, differing in size and offering, specific to their local community. We are fortunate enough to say four of our stores also house our functional teams, allowing for a truly collaborative approach. We offer a competitive salary and benefits package including: • 25% Colleague Discount (across most areas), • 28 days annual leave (including bank holidays) increasing by 1 day each year to a maximum of 33 days (pro rata for part time colleagues), • Birthday day - 1 additional day off in the month of your birthday, • Holiday Purchase Scheme option to buy up to 5 days leave, • WeCare a 24/7 online GP, mental health support service, get fit programme and more., • Perks a great way to get discounts, exclusive deals and cashback on a range of products and leisure activities, • Pension scheme

Established in 1982, Bytes has grown rapidly and now employs over 800+ people across 6 locations in the UK and Ireland. Our turnover in Financial Year 2024 was in excess of £2bn. We work with SME’s, corporates and public sector organisations to modernise and digitally transform their IT infrastructures. We invest in our employees through on-going support, training and advice to help them achieve their career aspirations, rewarding success both financially and personally. There is opportunity to grow and move internally which can be seen through our long-standing employees who have developed existing and new skills to move into senior positions in the organisation leaving space for new team members to begin their journey. Why Bytes? • Over 800 staff (plans to double in size over the next 5 years), • Operating from modern, hybrid working environments with offices in Leatherhead, Reading, London, Manchester, Port Solent and Dublin., • Winners of an array of industry awards, • Sunday Times Top 100 Best Places to Work, • Excellent training and career prospects offered, • Fantastic office with gym, canteen, open plan, smart casual dress code, regular incentives and company events, • Supporters of 85+ charities with strong commitment to diversity and sustainability PURPOSE OF JOB: To provide a high level of internal account management & admin support to the sales team, allowing the sales team to achieve target and providing customer excellence by meeting all SLA’s. Collaborate and work closely with our Vendor Alliances Team and Account Managers to help generate incremental business opportunities through strong customer relationships. To ensure clients receive the very best in terms of service levels through both internal account management and procedural efficiency. KEY RESPONSIBILITIES: • Be the first point of contact for all incoming customer queries & respond within our standard 4-hour SLA, • Work collaboratively with your aligned Account Manager and our Vendor Alliances team on all licensing requests and presenting these back to the customer, • Work in collaboration with our Legal & Contract Teams to ensure customers adhere to the correct terms and conditions and contracts are signed and added onto the system., • Log deal registration for qualifying opportunities and understand how GP can be maximised from these., • Co-ordinate and liaise with other internal departments where they own a specific process and ensure the customer is in receipt of the necessary tools/information within the business SLA, • Ensure any contracted or agreed monthly reports are compiled and distributed in advance of effective date., • To advise customers on licensing procedures and discuss purchasing options with them., • Management of Customer Relationship Management System (Dynamics) for allocated accounts., • Assist Account Manager with monthly forecasting and account mapping., • Ensure all orders are processed accurately in line with operations procedures., • Ensure all outstanding orders are delivered and invoiced at the end of each month and follow up with suppliers/distribution where required., • Provide, track, and follow up on all software quotations & manage and notify customers for all contractual renewals., • Complete operational tasks across all vendors including management of all renewals and annuity business., • Regular liaison with the relevant personnel within our customers’ organisation (specifically at Purchasing level) & build relationships on a day-to-day basis., • Distribute & follow up on all database alerts such as compliance and agreement expiry notifications., • Training customers on vendor portals and management of these and their benefits., • Collate and prepare data for customer QBR meetings., • Attend Customer review meetings & perform Operational health checks on a regular basis., • Provide cover for members of your team as necessary., • Generation of incremental business opportunities through strong customer relationships., • Be able to discuss Microsoft licensing programmes with customers and understand licensing rules and procedures for the different programmes available., • To be able to source pricing for all vendors and be able to digest new licensing information and explain this back to the customer. QUALIFICATIONS, EXPERIENCE, & SKILLS: Educational Qualifications: • Minimum A-Levels (A-C) English & Mathematics., • Good understanding of IT (specifically software) and Business IT challenges., • Interest in furthering Sales career by gaining supported experience dealing with customers., • A proven track record of excellent customer service. LOCATION: • Leatherhead, • Reading, • Manchester

( Senior) Account Manager - Automotive Consumer Who we are We're Performance Communications — proudly employee-owned, one of The Sunday Times Best Places to Work and the UK’s leading specialist agency in Automotive, Technology & Sports Brand Comms. We’re 60 strong, creatively driven, and fuelled by a passion for storytelling that actually moves the needle for our clients. Whether it’s dreaming up big campaign ideas, unlocking media opportunities, building influencer buzz, or crafting stories that stand out on social — no two days here are ever the same. We’re based in Kingston upon Thames and work hybrid: three days in-office, two from home, with occasional travel across the UK and abroad possible. The role Working on pan-European and global automotive consumer accounts, we are looking for a self-starter with an interest in cars. You should be a great writer for both traditional and social channels taking dull data and painting pictures with it. You’ve excellent client relations and can translate those conversations into projects that deliver great results. Suitable for someone seeking a new challenge within the automotive sector or looking to take the next step on the career ladder, the role requires an ability to drive the day-to-day management of client activity and plans, helping to ensure KPIs are achieved with the support of the Account Director. The successful candidate should be meticulous in adhering to processes to ensure the smooth running of the accounts, while providing reliable budgets and contributing creatively across brands. As well as showing leadership qualities and an ability to effectively manage junior staff, it is important that the individual can comprehend the often-complex nature of our clients’ businesses. We are looking for an enthusiastic account lead and content producer with a keen eye for a mainstream news story who can also turn ideas into effective campaigns. The Agency has a reputation for nurturing and developing talent and prides itself on being at the forefront of modern PR and communications. The role is pivotal within the Automotive teams at Performance. Not only will the person become a key contact for an exciting group of clients, they will also help ensure that all accounts are managed in an efficient manner. Reporting line & team The S/AM role reports to the Account Director and will help manage the day-to-day smooth running of a pan-European and global automotive consumer accounts, as well as supporting the wider team on creative comms and strategic planning. Experience required • A proactive, self-starter individual who has an interest in cars and the automotive world, • Must be a competent writer who is able to create focussed copy tailored to specific audiences or platforms e.g. news releases, website copy, LinkedIn or other social channels, • Has previous experience working on pan-European or global accounts, • An ability to manage and nurture junior staff, • Experience delivering campaigns and projects, • Agency experience, • Can demonstrate an ability to translate information (words and data) into engaging copy, • Experienced at effectively working with and managing client teams and the project delivery, • Ideally has experience within the automotive industry and industry media contacts, • Time management – the ability to logically plan, develop and execute plans, using the strengths of a team to ensure optimal delivery, • Excellent media relations skills, • Understanding of key social channels (Instagram, Facebook, X, LinkedIn, YouTube etc), • Experience in technology, luxury goods and services would be useful, but the ability to identify and create compelling storytelling and content ideas that drive coverage and reach is more important, • A team player with the gravitas to deal with senior stakeholders Key accountabilities • To work within the Hub on a pan-European and global automotive consumer accounts, • Responsible for co-ordination of centrally-created assets for media and social channels – written, photography, graphic and video, • Working in the UK, but travel to Europe to attend media events, create content and meet with client teams, • Manage junior staff to ensure the maintenance of reporting and status updates for several accounts across the team; this may include status and coverage reports, digital project management tools, rolling release schedules, future features lists and deadlines, and media distribution lists, • Client management: develop excellent client relationships and be the main ‘go-to’ person for the client(s), • Dissect and understand the operations and business goals of all clients to ensure the creation of effective stories and campaigns, • While the role majors on client management, content creation and creative ideas, much of the team’s work demands a nose for media opportunities and a proactive approach to media relations, • Establish strong relationships with all client teams as well as key personnel elsewhere in the businesses. Ensuring direct access to key people who can provide data, information, opinion etc for relevant content is important, • Work with the AD and wider team to ensure quality control is adhered to where any content and written copy is concerned, • Plan, organise and prioritise workloads, including helping the AD with resource planning, and flagging any issues to senior staff members, • Research to provide market insights / gather information to support the creation of all forms of content, • Both draft and help oversee team production of copy, news releases / press kits, campaign and media materials; and drive the development of creative content or ideas, • Lead and help devise media distribution plans – a sound understanding and logical approach is key, • Will need to support the AD in thinking strategically about clients and the year ahead rather than just the day-to-day Behavioural competencies • A strong communicator who can upwards manage as well as prioritise their own work and the team supporting them, • A logical and clear thinker with a strong attention to detail and deadlines, • A self-starter who conducts themselves in a professional manner and is a good verbal communicator, • An ability to juggle conflicting priorities and work in a fluid and fast-paced environment, • Get the basics right – be passionate about good, simple and effective PR/comms with a strong eye for an editorial angle, • A desire to challenge and be challenged, • An appetite for progression and able to utilise constructive feedback from senior members of the team, • Quick learner, adaptable and pragmatic thinker, while being tenacious, results driven and resilient, • Highly motivated and committed with great attention to detail, • A team player with the gravitas to sometimes deal with senior stakeholders Why work with us As an employee owned business you become part of a bold, creative agency where your voice matters, your growth is nurtured, and your wellbeing is genuinely supported. Perks & Benefits Including... • Employee owned bonus schemes, • Private healthcare, • 28 days holiday, • Hybrid and flexible working, • £250 wellbeing allowance, • 4:30pm Friday finishes, • Personal and team social budgets, • Recognition awards, • Breakfast on office days, • Company-wide social events (legendary summer and Christmas parties), • Cycle to Work scheme, • Dog-friendly office, • Ongoing training & development

IBA is an award winning and leading independent aviation consultancy, advising a broad mix of lessors, operators, financiers and investors. Operating globally, we inform decision making and support operations across the aviation spectrum. Supporting strategic investments, managing aircraft, advising on expansion, or driving efficiency improvements, our mix of intelligence gathering, analysis, proprietary data, technical expertise and decades of aviation experience deliver value across aviation opportunities and challenges. IBA is currently looking for a motivated individual to join the Consulting team, reporting to the Airline Analysis Manager, with the potential opportunity, subject to evaluation and experience, to progress into a management level role. The role is equally split between conducting the analysis that is the foundation of the market leading IBA Airlines credit product and strategic projects for participants in the industry. Typical projects include business analysis, market reports, airline and lessor due diligence, financial analysis, feasibility studies and litigation support. Sustainable aviation is also a key topic for our clients within this scope. A senior analyst would be expected to be able to lead a project. The IBA Airlines product requires regular analysis of airline financial reports with forecasting future performance, utilising IBA’s forecasting and risk methodology. In addition to this, IBA covers over 120 airlines with credit reports. The senior Analyst will be expected to be able to QA in both regards. Duties and Responsibilities: • Research, analyse and update airline profiles within the IBA Airlines product, ensuring accuracy and timeliness of financial, operational, and jurisdictional information., • Monitor industry news and developments and provide insights to clients through thought leadership marketing pieces and project work., • Communicate effectively through written reports and slides for project work, • Produce Operator Risk Assessment reports and effectively QA the reports of more junior analysts, such that they continue to improve, and work is delivered in a time efficient manner., • Assist in the development of methodologies for risk assessment and data analysis within the IBA Airlines product, • Conduct market research and perform both quantitative and qualitative analysis, gathering intelligence through multiple sources including our own extensive aviation data sets., • Build small operational models to support analysis in project work, • Collaborate effectively with other teams within IBA to deliver components of larger projects within internal deadlines. Manage smaller projects effectively such that they deliver on time and to the quality standard of IBA. Minimum Skills and Qualifications: • Minimum 2:1 degree in economics, engineering, maths or another degree necessitating high numeracy., • Strong analytical and problem-structuring ability., • Able to work precisely and productively, within a team, and to deadlines., • Ability to organise a project to deliver on time and communicate to contributors clearly, • Understanding of financial analysis, • Understanding of airline strategy, • Strong verbal and written communicator, team player and relationship builder., • Strong, demonstrable interest in, and passion for, the aviation industry., • Motivated to learn and self-develop, contribute to a team effort and strive for high performance., • Highly Experienced in the use of Microsoft Office products, particularly Microsoft Excel Advantageous Experience: • A candidate with multiple years’ experience across multiple divisions of an airline, or in airline strategy is highly desirable., • Further understanding of aviation business, aviation finance, aircraft technology, and sustainable aviation issues would also be advantageous., • Financial qualifications such as working towards the CFA would be advantageous.

Job Description Job Title: Business Operations Manager Reporting To: CEO Department: Company Operations Location: Penta Consulting Ltd, Oaks House 16-22 West Street, Epsom, Surrey KT18 7RG (on-site 5 days a week) ABOUT PENTA CONSULTING LTD At Penta Consulting, we believe technology reaches its full potential when powered by the right people. As a leading provider of Technology Resource Solutions, we connect businesses with top-tier talent to drive digital transformation and innovation. With over 25 years of experience, we’ve built a global reputation for delivering high-quality expertise across key areas such as software development, artificial intelligence, project management, cloud computing, cybersecurity, enterprise architecture, and data analytics. Our clients span the globe, relying on our team of specialists to deliver tailored, impactful solutions. We’re proud to be a trusted partner in helping organisations stay ahead in a rapidly evolving digital landscape. If you're looking to join an award-winning, forward-thinking, and solution-focused team, Penta Consulting is the place to grow your career. JOB PURPOSE The Business Operations Manager is responsible for overseeing and optimising operational processes across Penta Consulting Ltd and its entities. This role focuses on driving efficiency, productivity, and compliance while ensuring alignment with strategic business goals. Key responsibilities include vendor management, contract oversight, quality assurance, risk mitigation, and continuous improvement of operational frameworks. DUTIES AND RESPONSIBILITIES • Support international office compliance and reporting, ensuring alignment with client requirements across all Penta entities., • Lead the development and execution of operational strategies to drive business growth and efficiency., • Map, document, and monitor operational procedures and processes, establishing robust controls and performance metrics., • Oversee business continuity planning, quality assurance programs, and operational audits to identify and implement improvements., • Manage end-to-end onboarding of new partners, including contract reviews and due diligence in collaboration with legal and commercial teams., • Maintain and expand Penta’s domestic and international partner network., • Identify operational risks and implement mitigation strategies and controls., • Provide training and guidance on operational best practices across departments., • Monitor industry trends and regulatory changes, updating internal programs and policies accordingly., • Coordinate cross-functional efforts to ensure operational excellence and adherence to standards., • Act as the primary liaison for external audits and assessments., • Investigate and resolve operational issues, complaints, and inefficiencies., • Prepare and submit operational reports and filings as required., • Collaborate with legal, commercial, and sales teams to ensure operational alignment and compliance., • Liaise with external consultants to drive operational improvements., • Implement tools and processes to enhance productivity and efficiency across departments., • Lead regulatory compliance efforts, presenting audit findings to the board and ensuring adherence to internal standards and external regulations., • Escalate risks and ensure compliance with special provisions across entities. EXPERIENCE / QUALIFICATIONS • Extensive experience in operations or commercial roles at an international level., • Proven experience working with international sales teams., • Strong proficiency in Microsoft Word, Excel, and PowerPoint., • Demonstrated success in operations management, including compliance and risk oversight, preferably in a regulated industry., • Knowledge of relevant laws and standards across EMEA (e.g., GDPR, ISO, ESG)., • Strong analytical skills and ability to interpret complex regulatory requirements., • Excellent communication and interpersonal skills across diverse teams and entities., • Sound judgment, prioritisation skills, and ability to manage multiple deadlines., • High integrity and commitment to ethical standards and operational excellence., • Minimum of degree level education or equivalent., • Additional certifications in compliance, project management, or ISO standards are advantageous. THE IDEAL CANDIDATE • Integrity: Upholds ethical standards in all actions., • Attention to Detail: Ensures accuracy in regulatory interpretation and compliance., • Adaptability: Responds effectively to changing regulations and priorities., • Leadership: Inspires trust and promotes a culture of compliance., • Problem-Solving: Develops practical solutions to operational challenges., • Communication: Clearly conveys complex concepts to varied audiences., • Collaboration: Works effectively across functions to achieve shared goals., • Accountability: Takes ownership and ensures completion of responsibilities.

Registered Manager – Residential Family Centre 📍 Epsom, Surrey 💰 Up to £75,000 per year (depending on experience) 🕓 Full-time, Monday to Friday If you’re the kind of manager who thrives on building something meaningful, where high standards meet genuine care, this is that kind of opportunity. You’ll be leading a specialist Residential Family Centre built on trauma-informed, relationship-based practice. It’s a service created to help families find stability and confidence in a supportive, structured environment. Every decision here comes back to one question: what helps families feel safe enough to grow? You’ll have the backing of a hugely experienced leadership team; people who’ve spent their careers developing outstanding services and mentoring other managers to do the same. They understand what good practice looks like, they value professional curiosity, and they give you the trust and freedom to lead properly. The role You’ll take full responsibility for the day-to-day running of the centre, holding Ofsted registration and leading a reflective, capable team. You’ll guide operations, safeguarding, assessment quality and staff development, shaping a service that feels both high-performing and human. In practice, that means: • Leading the service in line with the Residential Family Centre Regulations and Quality Standards, • Acting as Designated Safeguarding Lead, managing risk and embedding safe, thoughtful practice, • Supervising, mentoring and developing a confident, skilled team, • Overseeing family assessments, reports, placements and transitions, • Working closely with local authorities, courts and partner professionals, • Driving quality improvement and ensuring compliance without losing the relational core of the work You’ll bring: • Level 5 Diploma in Leadership & Management for Residential Childcare (or equivalent), • Solid management experience within a residential, assessment or family-centred setting, • A strong understanding of Ofsted’s frameworks and safeguarding expectations, • Leadership that balances accountability with empathy and professional respect, • Confidence to collaborate, influence and inspire a team around shared values What’s on offer: • Salary up to £75,000 per year, • Performance-linked progression and professional development, • Hands-on support from an experienced Responsible Individual and senior leadership team, • Comprehensive induction, therapeutic training and ongoing CPD, • Pension, wellbeing package and generous annual leave, • Long-term growth opportunities as the organisation expands across new sites This is a role for someone who values reflection, trust and high-quality work and wants to be part of a leadership culture that feels grown-up, purposeful and people-centred. If that sounds like the kind of environment where you’d thrive, apply today or drop a quick message to arrange an informal chat.

Product Manager: Employee Management & Data Location: Hybrid or Office (Leatherhead or Haywards Heath, with 1–2 days/week in office or travelling) Salary: £65,000–£80,000 Right to work in the UK required About Zest Zest is a modern, cloud-native employee benefits platform built to help organisations attract, retain, and engage their people. We offer the most configurable and intuitive benefits experience on the market - enabling employers to automate administration, reduce costs, and deliver exceptional employee experiences. Our platform is trusted by some of the UK’s most forward-thinking employers and has been recognised as the Best Benefits Technology Platform. We’re a lean, high-performing team with a passion for solving complex problems from first principles. We collaborate deeply across product, technology, sales, and operations to deliver solutions that truly delight our clients. The Opportunity We’re looking for a Senior Product Manager to lead our Employee Management and Data domain. This domain sits at the heart of our proposition - enabling seamless HRIS integrations, incredible people team experiences, powerful driven employee insights and AI driven support. This role will be ideal for someone who thrives in complexity, can abstract and deconstruct problems into reusable solutions, and is passionate about delivering elegant, data-driven AI products that scale. It will require the successful candidate to blend strategic vision with a practical and hands on approach to delivery. What You’ll Do • Own product discovery and delivery across Employee Management and Data., • Shape and prioritise a roadmap that includes:, • AI-powered insights and support tools for employers and employees, • Deep integrations with third-party platforms (via APIs and flat files), • Development of public APIs and employee data services, • Complex employee data needs across multiple geographies and sectors, • Collaborate with product designers, business/data analysts and development teams to deliver full-stack product solutions., • Inform and deliver the wider organisation's AI strategy., • Work closely with agile development teams to bring features to life., • Produce clear, concise product documentation for internal and external stakeholders., • Support sales teams with technical insight for complex opportunities., • Champion customer satisfaction and platform growth through exceptional product experiences., • Work closely to implement the platform across other countries across the Group, with European travel required from time to time. What You’ll Bring • Proven experience in a product management role within a technology-led organisation., • A strong growth mindset and the ability to synthesise complex problems into scalable, reusable solutions., • Experience working with data-focused product capabilities that leverage AI to provide demonstrable client value., • Exposure to LLM-based applications and how they interact with external systems., • Understanding of prompt engineering, context injection, and tool orchestration., • Experience working across end-user UIs, admin interfaces, and APIs., • A compelling storyteller who can inspire clients, prospects, and internal teams., • Familiarity with product management and analytics tools (e.g., Aha!, Mixpanel, Amplitude)., • A solid understanding of data structures and how they interface with front-end and back-end systems., • Experience in HR tech, insurtech, or AI sectors is beneficial but not required., • A track record of delivering impact at an organisational level — not just shipping features.

Summary £15.65 - £16.15 per hour | 35-40 hour contract | 30-35 days holiday (pro rata) | 10% in-store discount | Enhanced family leave Check out the role overview below If you are confident you have got the right skills and experience, apply today. Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re reliable, organised and ready to go far. Just like you. You will be considered for stores in the following post codes: SM4 5LN, SM5 1AD, SM6 7DS. As a Retail Shift Manager at Lidl, you’ll help us maintain our high standards day after day. From motivating your team to taking responsibility for the shop floor, you’ll keep our store running like clockwork, thriving in a fast-paced and challenging environment. You’ll also reap the rewards of your hard work, enjoying the responsibility to prove yourself as a leader and find your footing for future success. In return, we’ll give you a competitive hourly pay rate based on equal opportunity and pay structures, plus an extra £2.00 per hour for work during bank holidays and £3.50 per hour for night shifts, as well as a generous benefits package designed to support your well-being and life outside of Lidl. We’re proud to be supportive teams with big ambitions too, so there’ll be plenty of ways for you to progress. With the right training, we’ll help you thrive in your role and champion you to succeed in your career here. What you'll do Motivate and support your team, learning from our Leadership and Company Principles Swiftly solve problems and delegate tasks Create an environment where your colleagues can succeed alongside you Manage operations within your Store and colleagues in the absence of the Store Manager and Deputy Store Manager Handle freshness, cash processes, inventory and stock management to make sure shifts run smoothly Give our customers the very best experience every time they visit your store What you'll need Experience leading a team to achieve targets in a bustling, fast-paced environment The ability to effectively delegate tasks and motivate your team Patience and a friendly manner with the ability to keep calm in any situation Passion to thrive as a key part of the Store Team A proactive and encouraging approach to help your colleagues develop themselves and store operations What you'll receive 30-35 days holiday (pro rata) 10% in-store discount Enhanced family leave Pension scheme Long service awards Plus, more of the perks you deserve We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment. If you’re ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now. Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check.

Senior Lifeguard Required as soon as possible Up to £20.00 per hour Reeds School is a fantastic place to work. Teachers and pupils alike flourish in its friendly, supportive, forward-thinking community. It is one of the leading Independent Day and Boarding Schools in the country and is proud to be providing an education for around 800 pupils, including a significant number who are funded by our charitable foundation. The school is all-boys from 11-16 and has a co-educational Sixth Form. We are currently looking to appoint a qualified Senior Lifeguard to take responsibilities for the health and safety of our users in the pool and pool side areas. The role-holder will work closely with the RSE Manager and will play an instrumental role in maintaining the smooth running of all pool operations. The role-holder will be expected to work Monday Friday 8:30 am 4:00 pm, permanent, term time only with opportunity to work extra hours during the School holiday if wanted. The closing date for this vacancy will be midday, Friday 28 November 2025. All interested applicants should apply by using the links on the school website. Interested applicants are encouraged to submit a completed application as soon as possible. The School reserves the right to interview and appoint before the closing date, should a suitable candidate present themselves. The School is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Applicants will be required to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS). The School may carry out online searches on shortlisted applicants, and all applicants will be required to provide details of their online profile, including social media account names/handles, as part of their application. This post is exempt from the Rehabilitation of Offenders Act 1974. The School is therefore permitted to ask job applicants to declare all convictions and cautions on a self-declaration form in advance of attending an interview (including those which are "spent" unless they are "protected" under the DBS filtering rules) in order to assess their suitability to work with children. TPBN1_UKTJ

Role: General Manager Reports to: Director of Care Operations Residence: Loveday Esher About Loveday? Loveday is the UKs leading provider of luxury senior living and care. We are proud to combine world-class hospitality with exceptional clinical expertise , creating residences that not only feel like five-star hotels but also deliver truly personalised support. Our residences in Kensington, Belgravia, Abbey Road and Esher are designed with elegance, comfort and dignity at their core. Every detail has been carefully considered to ensure our members enjoy outstanding dining, bespoke lifestyle experiences and the highest standards of care, whether they are living with us permanently, staying for recovery or respite, or joining as Day Club members. What makes Loveday unique is our commitment to both excellence and innovation. We continually invest in our people, our environments and our services to set a new benchmark in luxury senior living. Joining Loveday means becoming part of a dedicated, professional and passionate team who share the same goal, to deliver the very best in care and hospitality for our members and their families. What Loveday offers; Competitive Salary Refer a friend cash bonus - £ 10 00 Annual bonus( tied to successful completion of KPIs) Accredited training Medical cash plan Perkbox Annual Travel Loan 33 days of holiday allowance Opportunities for Training & Development Employee Wellbeing Support Access to our Employee Assistance Programme Main Responsibilities ; Register with the Care Quality Commission. Motivating, supportin g, inspir ing and empowering all team members in the residence to deliver outcomes a nd oper ate in alignment with the Loveday mission and behaviours of Above and Beyond Managing the recruitment and training of the team; ensuring training targets are met and team are competent in their roles? Ensuring all Loveday Brand standards are followed and adhered to? Managing rotas and ensure correct team member levels and skill mix within the residence on a continual basis? Leading all heads of departments to ensure they meet the standards and aim to become Outstanding in all aspects of the CQC framework.? Managing the clinical supervision/Job chats, appraisal and performance management of the team, supporting them to achieve their potential? Ensuring all aspects of compliance and standards, both internal and external are upheld to the highest standards. Ensuring legislative and mandatory requirements e.g. food safety, health and safety are upheld to the highest standards . Communicating effectively with members , re latives and external stakeholders to enable the delivery of relationship centred care. Ensuring all regulatory and statutory requirements are met and company policies and procedures are adhered to? Ensuring any requirements from internal and external audits are actioned within the timescales required Ensure all our members, receive the highest standards of care and service which meets their needs , legislative requirements and company standards.? Ensure accurate record keeping in relation to the care and service delivery, in particular maintaining an agreed plan of care.? Take responsibility for the health and safety of the environment by having a sound working knowledge of safe working practices. Ensure all staff are aware of their responsibilities under health and safety legislation, ensuring compliance with the legislative framework and current policies and procedures.? Ensure the environment is homely, kept clean and well maintained by making certain any defects in the fabric and furnishings and any shortfall in equipment or services are attended to.? Improve understanding of what customers, particularly members , want, ensuring continuous improvement through effective management and processes e.g. auditing. Managing financial budgets to ensure revenue and income targets are met . Developing and presenting an annual business plan for the residence. Achieve agreed financial targets by improving income and effectively managing costs.? Proactively market the residence and company to improve occupancy and fees by using marketing information, promoting unique selling points and developing an action plan.? Secure a first-rate reputation with local referrers and influencers by maintaining excellent relationships.? Collaborate with the Relationship and Sales team. Actively participate in sales tours, commercial meetings and client /relation events.? Adhere to specified financial controls and supervise administration of financial processes within the residence . Lead and manage staff to ensure a quality service which continuously improves.? Ensure effective communication both internally and externally using both formal and informal systems.? Be responsible for recruitment, selection , induction, and retention of staff in accordance with legislation and company policy and keep accurate and timely records to evidence compliance.? Manage performance of staff to meet members needs, business needs and statutory requirements; taking action to ensure any identified shortfalls in performance are addressed, with support from HR where required .? Identify training needs through the appraisal system.? Be responsible for the health and safety of self, other staff, residents and visitors under the Health and Safety regulations. Report any hazards or potential hazards to the person in charge or take other appropriate action .? What Loveday is looking for; Skills & Knowledge Strong motivational leadership and management skills? Ability to develop meaningful relationships with all people connected to the residence An open approach to receiving feedback Professional Demeanour Exhibits behavioural styles that convey confidence Strong business acumen? Excellent written, non-verbal and verbal communication skills? Knowledge of finance / budgets and producing business plans? Strong knowledge of and competence in Microsoft Office applications and Windows based operating environments Excel, Word, PowerPoint, Outlook, Explorer? Qualifications Registered Managers Award / ILM 5 in Management or equivalent RMN qualified (Desirable)? Dementia care qualification (desirable)? Eligibility In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process. Loveday & Co is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Working variable hours (on a rota basis) to suit business needs, including evenings and weekends. The ideal candidate will be punctual, hardworking and quick to learn, with a high attention to detail. Excellent communication skills and an outgoing personality and a positive work ethic is ideal for this role as well as good physical stamina & mobility. TPBN1_UKTJ