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Head of Sales and Customer Experience Ashington About the Role I am seeking an exceptional Head of Sales and Customer Experience to join an established Senior Leadership Team. This is a pivotal role responsible for driving sales performance and elevating customer experience. You will lead both the Sales and Customer Experience functions, ensuring customers receive an outstanding journey. As a senior leader, you will also come with ambitions to help shape and deliver their business strategy. Working for an organisation that prides itself on offering a fantastic work/life balance and treating employees and all stakeholders with the utmost respect, this is a brilliant opportunity to join them before a period of substantial growth. Key Responsibilities Sales & Marketing Strategy - Develop a comprehensive sales and marketing strategy with clear volume and revenue targets. - Collaborate with the Corporate Marketing & Communications team to deliver aligned marketing activity. - Position the organisation as a strong competitor within the market. Sales Operations - Establish, implement, and manage the full sales process. - Produce sales reports, forecasts, and budgets for SLT, Board, and meetings. - Define internal sales specifications and develop systems to maximise lead conversion. - Support the development of management information systems to improve processes and performance. Customer Experience - Design and implement customer experience processes across the full journey. - Analyse customer feedback and data to identify trends and drive continuous improvement. - Work closely with a range of departments to ensure consistent, high-quality service. - Manage escalated customer concerns and develop improvement plans where required. People Leadership - Lead, motivate, and develop the Sales and Customer Experience teams. - Set and monitor individual and team performance targets, including incentives. - Ensure training, mentoring, and development plans are in place and regularly reviewed. Regulatory & Legal Compliance - Maintain up-to-date knowledge of regulatory and legal requirements. - Review and update standard sales contracts in line with legislation and industry standards. - Ensure compliance with the Consumer Code throughout the sales process. Stakeholder & Market Engagement - Build strong relationships through networking, client meetings, and proactive outreach. - Maintain awareness of external market influences such as conditions and trends. Marketing & Brand - Analyse market trends and competitor activity to inform pricing and strategy. - Manage launch and sales events, ensuring strong footfall and visitor engagement. - Implement attraction strategies to maximise visitor numbers. Corporate Responsibilities - Contribute to a positive culture aligned with company values. - Promote equality, diversity, sustainability, and safe working practices. - Support the financial performance of the business. - Undertake other reasonable duties as required. Benefits - 26 days holiday, rising to 31 after 3 years (plus bank holidays). - Private healthcare. - 8% employer pension contribution (2% employee). - Flexible working. - Discretionary annual performance incentive. How to Apply If you're an experienced sales leader with a passion for delivering exceptional customer experiences and want to help shape the future of an organisation, I'd love to hear from you. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

We are currently recruiting for an experienced Sales, Inventory and Operations Planning Specialist to support demand, supply, and inventory planning within a fast-paced, regulated environment…. Take the next step in your career with this exciting Sales, Inventory and Operations Planning Specialist

Revenue Operations, HubSpot, SaaS, Sales Operations, CRM, Automation, AI, Data Analysis, GTM Strategy, Marketing Operations. Revenue Operations, Sales Ops, or GTM Operations within a SaaS environment. Due to continued growth, they’re looking to bring in their first dedicated Revenue Operations Man

The role under the Engineering Operations Factory Management team and will support the delivery of the Engineering Operations Operational Budget and manage operational processes with Engineering Operations Factory office. Our OEM Client based in Gaydon, is searching for a Business Operations Strateg

A global financial services firm in Greater London is seeking a Media Operations Manager (Associate) to enhance media programs with operational excellence. Ideal candidates hold a Bachelor's degree and have substantial experience in controls and governance within marketing operations.

A health and fitness technology company based in Cherwell District is seeking a Marketing Technician to manage marketing systems, coordinate campaigns, and optimize performance.The role involves building email campaigns, managing the company website, and analyzing marketing data.Candidates should ha

A global logistics leader is seeking an experienced Road Freight Operations Specialist (International) to join their team. This role involves conducting market research, negotiating transport solutions, and ensuring operations commence with valid orders.

In this role, you will efficiently manage candidate profiles and ensure smooth operations throughout the recruitment process.

Miryco Consultants are working with a leading fixed income asset manager to add a Collateral Specialist to their Investment Operations team.

The successful candidate will produce dashboards, prepare audits, and ensure efficient team operations.

A luxury fashion brand in Greater London is seeking a full-time Operations Associate for their Boutique in New Bond Street.

A leading wealth management firm in the UK is looking for a Security Operations Specialist to join their London office. The role involves incident response and analysis in the Security Operations Centre, providing support for security operations and ensuring effective monitoring. Applicants should h

A leading digital content company in Greater London seeks a Production Specialist to oversee the content workflow process across European markets.

A utility company in Park Central is seeking a motivated candidate to support planning tasks, including printing utility plans and conducting land registry searches.The ideal candidate will possess strong interpersonal skills and the ability to adapt to various IT systems.Ensuring excellent organiza

A major financial services firm is seeking an Assistant Vice President for Equity Trade Support in London.The role involves providing operational support for cash equity desks, ensuring timely settlements, and identifying potential risks.Candidates should demonstrate strong analytical skills, effect

The successful candidate will have a minimum of 3 years' experience in Asset Based Lending Operations or Risk and will coordinate due diligence assessments and manage existing lending facilities. A leading investment firm is seeking an Operations Analyst specializing in Asset Based Lending to join t

A leading law firm is seeking a qualified lawyer for a Legal Operations & Billing Support role in Holborn, Central London.

The "Builder" Profile: You have 3 years of experience in Sales or Revenue Operations, specifically within a B2B SaaS environment. We are looking for a high-energy, detail-oriented Business Partner, Senior Specialist to join our growing GTM team. You will support the Revenue Operations team in transl

A leading gaming technology company is seeking a Sales Enablement Support for EMEA to join their dynamic team.This role will support the Sales Director and coordinate various sales activities, ensuring customer satisfaction and effective internal collaboration.Ideal candidates should have a business

An exciting opportunity to be a part of Salesforce Finance and the Revenue Operations Team. The Contract Specialist role is a skilled, experienced, and independent role focused on providing outstanding Quote-to-Cash support and guidance to Account Teams within our Commercial and Enterprise customer

HR Operations & Payroll Specialist – Nordics & Central Europe. A global media organisation is seeking a HR Operations & Payroll Specialist to support employees across Denmark, Norway, Finland, Slovakia, Sweden, and Germany. This 6-month contract role combines HR operations and payroll delivery, en

An international insights business based in Greater London is seeking an Assistant Panel Manager to enhance their global research panels.This role involves managing sample requests, monitoring panel health, and supporting recruitment initiatives.Candidates should have at least 3 years of experience

Minimum 3 years experience in security operations or a technical security role, with a focus on understanding attack paths and mitigations and a strong understanding of security operations, incident response, and detection engineering. Reporting to the Security Operations Lead, you will be a key par

A leading financial institution in the UK is seeking a Payments Team Support member for a 12-month fixed-term contract.Key responsibilities include processing payments across various platforms, ensuring compliance with FCA/PRA conduct rules, and timely handling of communications.Ideal candidates wil

A leading market infrastructure provider in London seeks a Trading Venue Operations Administrator.

The ideal candidate has basic knowledge of Trade Finance principles and at least 1 year of experience in banking operations.

A global tech company in Greater London is seeking an Operations Specialist focused on the development and management of Standard Operating Protocols (SOPs).

A leading global real estate service firm is seeking a Contract Support professional to provide exceptional customer service and business support in London.This role involves managing client communications, liaising with site teams, and ensuring accurate processing of orders.Candidates should have s

A leading motorsport team in the United Kingdom is seeking an HR Coordinator to ensure efficient delivery of HR operations.

Senior Specialist, International Sales Operations page is loaded## Senior Specialist, International Sales Operationslocations: Remote - United Kingdom: Victoria, Australiatime type: Full timeposted on: Posted Todayjob requisition id: R4083The Satcom Direct Government (SDG) **Senior Special

A global insurance company in Greater London is seeking an Underwriting & Claims Administrator to manage administrative duties within the team.Responsibilities include managing mailboxes, producing operational dashboards, and ensuring compliance with internal audits.Candidates should have strong org

Lorien is seeking a Treasury Assistant to join its EMEA Treasury Operations team in London. Candidates should have experience in finance operations, strong communication skills, and be highly organized.

Recruitment Operations Specialist - Addlestone - Global Pharma!*. Planet Pharma are currently partnered with a global pharma and we are actively seeking a Recruitment Operations Specialist to join on an initial contract basis. Our specialist knowledge and close relationships with our clients and the

A leading in-flight connectivity provider is seeking a Senior Specialist in International Sales Operations to support the sales team. The ideal candidate will have 4-7 years of experience in sales operations, a strong command of Salesforce CRM, and the ability to communicate effectively across teams

A startup focused on MVP services for tradespeople is seeking an MVP Outreach & Operations Operator for the UK market.

Ideal candidates will possess strong communication skills and have at least 12 months of experience in Business Operations, preferably within the Recruitment sector.

A multinational corporation is seeking a Payment Officer to manage daily payments for retail and corporate clients.The ideal candidate will have a diploma or degree in any field and at least 1 year of experience in an operational role.Responsibilities include ensuring all payment instructions are ve

A leading global payment company is seeking a motivated People Operations Coordinator to support employees with HR-related inquiries.

A recruitment agency in England is looking for a Commercial & Sales Operations Executive in Hurn, Dorset. Candidates should have experience in sales support or operations, strong commercial awareness, and excellent written communication skills.

A leading recruitment agency in the United Kingdom seeks a Sales Administrator to manage customer enquiries and support the sales team in a technical environment.The ideal candidate is fluent in both English and French and has experience in sales processes, including order processing and quotation p

A healthcare provider in England is seeking a Deputy Director of Operations to lead service delivery and optimization.

I'm now exclusively working with a local client of ours in Hemel Hempstead to help them find an Operations Coordinator to join their extremely busy and growing team on a temporary-to-permanent basis. As the Operations Coordinator, you'll be the first point of contact for all technical support querie

A leading pharmaceutical company based in Dacorum is seeking a GDP Commercial Specialist for a 1-year fixed-term position. The role focuses on ensuring compliance with Quality Management Systems and GxP operations across the supply chain.

A community equipment services provider in Melton is seeking a full-time Warehouse and Cleaning Operative.The role involves loading/unloading delivery vehicles, decontaminating equipment, and ensuring accurate ‘goods in and out’ processes.Ideal candidates will have experience in similar roles an

We are looking for a senior personal pensions operations specialist with deep expertise in delivering, consulting on or directly managing personal pension operations including cash transfers, contributions, crystallisation, drawdown and organizational governance while ensuring regulatory compliance

A central London-based bank is seeking a detail-oriented and motivated Operations Officer to enhance their transaction processing and financial crime controls. The ideal candidate will possess strong customer handling skills, attention to detail, and 2 years of banking operations experience.

A leading business intelligence firm is seeking an Event Coordinator to support the Event Operations team in London.

A leading global risk management firm is seeking a Global Operations Coordinator to manage communications and assist clients in high-pressure situations.