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Freightserve are looking to recruit a Fulfilment Operative to work Monday - Friday 8am - 5pm or 9am - 6pm. The company are a well-established Courier Company based in the Colnbrook, Berkshire area. \n Duties:- \n\n • Order Processing; Picking items from inventory according to order lists, packing securely, and preparing shipments for delivery\n, • Inventory Management; Tracking stock levels, organizing warehouse storage, and updating inventory systems\n, • Shipping and Receiving;Inspecting incoming goods, and coordinating outbound shipments\n, • Completingdocumentation, reporting, or coordinating with suppliers and shipping companies\n, • Supported daily inbound/outbound logistics and stock control operations.\n, • Act as the first point of contact for customer returns and service issues.\n, • Scanning shipments\n\n Required Skills and Qualifications:- \n\n • Attention to Detail\n, • PC Skills\n, • Customer service skills\n, • Minimum 1 year warehousing experience\n, • Previous experience within the Courier, Freight or Logistics industry\n\n Working Hours are Monday - Friday 8am - 5pm or 9am - 6pm \n As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.

Freightserve are looking to recruit a Warehouse Fulfilment Operative to work Monday - Friday 8am - 5pm or 9am - 6pm. The company are a well-established Courier Company based in the Colnbrook, Berkshire area. \n Duties:- \n\n • Order Processing; Picking items from inventory according to order lists, packing securely, and preparing shipments for delivery\n, • Inventory Management; Tracking stock levels, organizing warehouse storage, and updating inventory systems\n, • Shipping and Receiving;Inspecting incoming goods, and coordinating outbound shipments\n, • Completingdocumentation, reporting, or coordinating with suppliers and shipping companies\n, • Supported daily inbound/outbound logistics and stock control operations.\n, • Act as the first point of contact for customer returns and service issues.\n, • Scanning shipments\n\n Required Skills and Qualifications:- \n\n • Attention to Detail\n, • PC Skills\n, • Customer service skills\n, • Minimum 1 year warehousing experience\n, • Previous experience within the Courier, Freight or Logistics industry\n\n Working Hours are Monday - Friday 8am - 5pm or 9am - 6pm \n As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.

Freightserve recruitment are looking for Freight Forwarders who have experienced with mainly Air Exports for a well-established Freight Forwarder. The company is based in the Windsor area. \n Job Description:- \n Working with time sensitive shipments, so the role is working in a fast-moving Freight department. \n The role is dealing with shipments from start to finish (no customs entries) including; bookings and negotiating rates with airlines / GSA's. The successful people must be strong communicators, delivering exceptional customer services at all times. \n Daily Duties:- \n\n • Preparing all documentation including; MAWB's and HAWB's, invoices, packing lists, Certificates of Origin and Carnets.\n, • Liaising with Customs Brokers when required.\n, • Full compliance with HMRC customs regulations, CAA (Civil Aviation Authority) air security requirements, and BIFA Standard Trading Conditions.\n, • Dangerous Goods experience is desirable (or willingness to undertake training).\n, • Working knowledge of CDS / HMRC procedures, BIFA terms, and IATA guidelines\n\n Working hours are Monday - Friday 0900 - 1730 \n As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.

Case Maker / Specialist Packer \n Salary: £30,000–£40,000 per annum DOE & Neg + overtime \n Hours: Monday–Friday, 8:00am–5:00pm \n Benefits: Bonus, healthcare, overtime opportunities, flex employer \n Location: Colnbrook, SL3 \n Our client is looking for an experienced Case Maker / Specialist Packer to join their busy packing and logistics operation. There is more than 1 opportunity available. \n This is an excellent opportunity for an experienced packer or case maker who is confident working with high-value, fragile, heavy, specialist and dangerous goods and understands the importance of ensuring items are properly protected and secured for transportation. \n The Role \n You will be responsible for manufacturing bespoke timber cases and crates and safely packing a wide range of goods for domestic and international shipment. \n Your responsibilities will include: \n\n • Manufacturing timber cases, crates, skids and pallets to specification.\n, • Measuring, cutting and assembling timber using hand and power tools.\n, • Packing high-value, fragile and specialist equipment.\n, • Preparing goods for road, air and sea freight.\n, • Securing items using blocking, bracing, strapping and protective materials.\n, • Packing and preparing dangerous goods in accordance with the relevant requirements and company procedures.\n, • Applying appropriate shipping and handling marks.\n, • Working from drawings, dimensions and packing instructions.\n, • Carrying out final quality checks before dispatch.\n, • Safely handling heavy and awkward items using appropriate equipment.\n, • Maintaining a clean, safe and organised working environment.\n, • Completing relevant packing and dispatch documentation.\n\n About You \n We are looking for someone with practical, hands-on experience in case making, export packing, industrial packing or specialist packing. \n You should have: \n\n • Proven experience manufacturing wooden cases or crates.\n, • Experience packing high-value or sensitive equipment.\n, • Experience handling heavy, fragile or awkward items.\n, • Good practical skills with hand and power tools.\n, • Excellent attention to detail.\n, • A strong understanding of safe working practices.\n, • The ability to work accurately from measurements, drawings and instructions.\n, • A reliable and responsible approach to your work.\n\n Experience with dangerous goods, export packing, ISPM 15 timber packaging, air/sea freight and forklift operation would be highly advantageous, but not essential as training can be provided. \n What We Offer \n\n • £30,000–£40,000 basic salary, depending on experience & Neg\n, • Overtime available and paid in addition to basic salary.\n, • Monday–Friday working hours, 8:00am–5:00pm.\n, • Flexible employer\n, • Company benefits package after probation, bonus, healthcare\n, • Opportunities for additional training and development.\n, • Long-term opportunity within an established operation.\n, • A varied role working with high-value and specialist goods.\n\n Why Join Us? \n This is a hands-on position where no two packing jobs are necessarily the same. You will be working with a variety of valuable and specialist equipment and will play an important role in ensuring goods reach their destination safely and securely. \n If you have experience as a Case Maker, Export Packer, Industrial Packer, Specialist Packer or Crate Maker, we would like to hear from you. \n

We are a seeking a reliable, detail-oriented, and efficient Packing & Operations Assistant to join our small team in Windsor. \n You will play a hands-on role in handling our inventory, accurately weighing and packaging loose-leaf teas, assembling discovery boxes, and preparing daily orders for shipment. \n If you take pride in precision, love organised spaces, and thrive in a fast-paced environment where quality comes first, we’d love to hear from you. \n Must be based in or around Windsor, UK \n \n Key Responsibilities \n\n • Order Fulfillment & Packing: Accurately pick, package, and pack customer orders (single items, subscription boxes, and wholesale orders) according to brand presentation standards.|\n, • Tea Portioning & Packaging: Precision-weighing, pouching, and sealing loose-leaf tea, botanicals, and delicate teaware in accordance with hygiene guidelines.\n, • Boxing Presentation: Ensure every package meets high visual standards - including neat tissue wrapping, and insertion of educational cards/notes.\n, • Inventory & Stock Management: Help track stock levels of packaging materials, shipping supplies, and raw teas; report low inventory in a timely manner.\n, • Dispatch Preparation: Process shipping labels, manifest orders for courier collection (Royal Mail, DHL, etc.), and ensure daily dispatch cut-offs are met.\n, • Quality Control & Hygiene: Maintain a pristine, hygienic, and organized work environment adhering to food hygiene standards.\n\n Benefits & Perks \n\n • Flexible working hours tailored around core dispatch slots.\n, • Generous employee discount on all teas, tisanes, and teaware.\n, • Relaxed, friendly, and supportive small-team environment.\n, • Opportunities to grow with the company as our operations expand.\n\n

Freightserve are looking to recruit a Night Warehouse Operatives to work a 4 nights on 4 nights off shift. The company are a well-established Freight Forwarder based in the Colnbrook, Berkshire area. \n Duties include:- \n\n • Manual Handling of all types of Freight\n, • Picking/Packing, Splitting and Sorting shipments according to instructions in a timely manner.\n, • Loading and un-loading of vehicles mainly Artics’.\n, • Sorting, stacking and assisting with building our aircraft pallets\n, • Working with the office team to effectively carry out the duties\n, • Best Housekeeping practices, ensuring a clean and safe environment for all staff.\n\n Working hours are 4 nights on 4 nights off 7pm - 7am. \n Required experience:- \n\n • Minimum 3 years warehousing experience\n, • Previous experience within the Freight industry\n, • Forklift driving licence\n\n Benefits include:- \n\n • Overtime (cover holiday days for other staff members on the opposite shift)\n\n As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.

Air Import & Export Operations / Customs Freight Forwarder \n Temporary - Potential Permanent Opportunity \n Salary: £30,000-£34,000 per annum, depending on experience \n Location: Staines, TW18 \n Start: ASAP \n Looking for your next opportunity in air freight and customs? Join a respected international freight forwarding company where your import, export and customs expertise will make an immediate impact. \n Our client is a well-established freight forwarding business providing tailored logistics solutions across air, sea and road freight. They are currently looking for experienced Import and Export professionals with hands-on CDS entry and customs brokerage knowledge to support their busy Air Freight Operations team. \n These are temporary opportunities, with the potential to lead to permanent employment for the right candidates, should suitable permanent openings become available. This is a great chance to demonstrate your skills, get to know the business and become part of a supportive team. \n What you'll do: \n You'll coordinate international air import and export shipments, ensuring customs declarations, documentation and operational deadlines are handled accurately whilst delivering excellent customer service. \n Your responsibilities will include: \n\n • Managing air import and export shipments from booking through to final delivery.\n, • Preparing and submitting accurate import and export customs declarations using CDS.\n, • Handling customs brokerage activities and resolving clearance queries.\n, • Checking shipment documentation, including MAWBs, HAWBs, commercial invoices and packing lists.\n, • Ensuring customs entries comply with HMRC requirements and company procedures.\n, • Coordinating collections, deliveries and cargo movements with transport providers and handling agents.\n, • Liaising with overseas agents, airlines, customers and internal departments.\n, • Providing proactive shipment updates and resolving operational issues promptly.\n, • Maintaining accurate shipment files, costs, rates and billing information.\n, • Working closely with customs, warehouse, gateway and finance teams to keep shipments moving.\n, • Supporting colleagues during busy periods and providing holiday cover where required.\n\n What you need: \n\n • Previous experience in air import and/or export freight forwarding operations.\n, • Hands-on experience preparing and submitting customs entries through CDS.\n, • Practical customs brokerage knowledge and a sound understanding of import and export clearance procedures.\n, • Good knowledge of air freight documentation and shipment processes.\n, • Excellent communication and customer service skills.\n, • Strong organisational skills, accuracy and attention to detail.\n, • The ability to prioritise workloads and meet deadlines in a busy environment.\n, • Good IT skills, including Excel and Outlook.\n, • The ability to work independently and contribute positively to a team.\n, • Experience using CargoWise or a similar freight forwarding system would be advantageous. Knowledge of Dangerous Goods, airline portals, aviation security or temperature-controlled shipments would also be helpful.\n\n Why consider this opportunity? \n\n • Put your import, export and customs skills to work with an established international freight forwarder.\n, • Join a friendly, supportive team with varied day-to-day responsibilities.\n, • Gain valuable experience across air freight operations and customs brokerage.\n, • Potential to progress into a permanent position if suitable openings become available.\n, • Monday to Friday, 9:00am-5:30pm, with a one-hour lunch break.\n, • Potential to work one day per week from home following successful completion of the probationary period, subject to agreement.\n\n How to apply: \n If you have air import or export experience, together with CDS entry and customs brokerage knowledge, we'd love to hear from you. \n Apply today or contact Red Recruit for a confidential discussion. \n E: \n T: | \n Know someone suitable? Please share this advert or send us their details. Successful referrals qualify for our candidate referral reward scheme (terms apply). \n Red Recruit specialise in Shipping, Freight & Logistics, Removals & Storage, Relocations and Fine Art recruitment, with opportunities across all levels. Not all roles are advertised, so please send us your CV in confidence or call us directly. \n Alternative Job Titles & Keywords: Air Import Operator, Air Export Operator, Air Freight Coordinator, Freight Forwarder, Import Clerk, Export Clerk, Customs Clerk, Customs Brokerage, Customs Clearance, CDS Entries, CargoWise, Air Freight Operations.

\n White Glove Delivery Driver & Installation Operative \n Right Now Group are currently recruiting for an experienced White Glove Delivery Driver & Installation Operative to join our client's specialist logistics and delivery operation based in Egham. \n This is an excellent opportunity to join a business specialising in premium deliveries, furniture handling and installations, providing a high-quality service to customers across various locations, including Central London. \n The successful candidate will be responsible for delivering, assembling and installing furniture, artwork and other high-value items while ensuring goods are handled safely and professionally. \n This is a varied, hands-on position combining driving, installation work and warehouse operations, requiring someone with strong practical skills, excellent customer service and previous Reach and Counterbalance Forklift experience. \n Key Responsibilities of a White Glove Delivery Driver & Installation Operative \n\n • \n Carry out white glove deliveries and installations at customer premises, including homes, offices and commercial locations across Central London. \n • \n Safely deliver, position, assemble and install furniture, artwork, mirrors and other items, using hand tools and power drills where required. \n • \n Drive company vehicles professionally, completing daily vehicle checks and ensuring deliveries are completed safely and on schedule. \n • \n Load and unload vehicles, ensuring goods are handled carefully, securely packaged and protected against damage. \n • \n Operate Reach and Counterbalance Forklifts while supporting warehouse duties, including goods-in, stock handling, picking, packing and dispatch. \n • \n Maintain high standards of customer service, warehouse organisation, stock accuracy and Health & Safety, reporting any damages or operational issues promptly. \n\n The Successful Candidate \n\n • \n Full, clean UK driving licence is essential. \n • \n Previous experience operating both Reach and Counterbalance Forklifts is essential. \n • \n Confident using hand tools and power drills, with practical experience assembling furniture and carrying out installations. \n • \n Previous experience within white glove delivery, furniture removals, installations or specialist logistics would be advantageous. \n • \n Strong customer service and communication skills, with the ability to work professionally within customers' homes and commercial premises. \n • \n Physically capable of manual handling duties, with a reliable, organised and flexible approach to work. \n\n Salary & Benefits \n\n • \n Salary: £30,000 - £32,000 per annum. \n • \n Location: Egham. \n • \n Working Hours: Flexible depending on operational requirements. \n • \n Varied role combining driving, installations and warehouse operations. \n • \n Opportunity to work within a specialist logistics business delivering premium services to customers. \n • \n Opportunity to develop practical installation, warehouse and logistics skills. \n\n Call to Action \n If you have previous delivery and installation experience, hold a full UK driving licence and have experience operating Reach and Counterbalance Forklifts, apply today with your CV. \n Suitable candidates will be contacted within 24 hours.

Freightserve are looking to recruit a Day Warehouse Operative to work a 4 days on 4 days off shift. The company are a well-established Freight Forwarder based in the Colnbrook, Berkshire area. \n Duties include:- \n\n • Manual Handling of all types of Freight\n, • Picking/Packing, Splitting and Sorting shipments according to instructions in a timely manner.\n, • Loading and un-loading of vehicles mainly Artics’.\n, • Sorting, stacking and assisting with building our aircraft pallets\n, • Working with the office team to effectively carry out the duties\n, • Best Housekeeping practices, ensuring a clean and safe environment for all staff.\n\n Working hours are 4 days on 4 days off 7am - 7pm. \n Required experience:- \n\n • Minimum 3 years warehousing experience\n, • Previous experience within the Freight industry\n, • Forklift driving licence\n\n Benefits include:- \n\n • Overtime (cover holiday days for other staff members on the opposite shift)\n\n As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.

Air Import Coordinator \n The role \n You’ll own inbound air cargo from the moment it lands until it reaches the customer’s door. Clients and overseas partners will rely on you for clear customs advice and sharp pricing. This role suits someone who knows UK import clearance inside out and enjoys the commercial side of the job. \n What you’ll be doing \n Keeping freight moving \n\n • Track inbound flights and act on pre-alerts as soon as they arrive.\n, • Book uplifts from the airport and plan the final leg to the consignee.\n, • Review AWBs, invoices and packing lists before cargo arrives.\n, • Spot delays or paperwork gaps early and fix them before they become problems.\n, • Work closely with airlines, ground handlers, brokers, transport partners and clients.\n, • Hit agreed delivery windows, every time.\n\n Being the customs expert \n\n • Guide clients and agents through UK import rules, duty and import VAT.\n, • Get to the bottom of any hold-ups at clearance.\n, • Apply the correct tariff codes, valuation, origin and Incoterms.\n, • Stay on top of changes to HMRC rules and pass on what matters.\n\n Pricing and profit \n\n • Build destination quotes for clients and overseas offices.\n, • Source costs from handlers, hauliers and other suppliers.\n, • Get the detail right: chargeable weight, surcharges, delivery costs and margin.\n, • Turn quotes around quickly and chase them up.\n, • Support the sales team and agent network to win new business.\n, • Check that every job makes money and that buy and sell rates are logged correctly.\n\n Looking after people \n\n • Be the go-to contact for clients and international partners.\n, • Keep everyone informed on arrival, clearance and delivery status.\n, • Give practical, straightforward advice.\n, • Build lasting relationships with clients, suppliers and agents.\n, • Handle problems calmly and professionally.\n\n Keeping files in order \n\n • Keep the operating system up to date on every shipment.\n, • Match supplier bills to the right jobs.\n, • Invoice customers quickly and accurately.\n, • Keep an eye on storage, demurrage and other avoidable extras.\n, • Close files in line with internal procedures.\n\n What you’ll bring \n\n • At least two years in an air import operations role at a freight forwarder.\n, • In-depth knowledge of UK import clearance and the paperwork behind it.\n, • Hands-on experience with CDS, import declarations, tariff classification, duty and VAT.\n, • A track record of building and sending quotes.\n, • Experience managing shipments end to end, from landing to delivery.\n, • A good grasp of job costing, margins and profitability.\n, • Confident communication and negotiation skills, with a strong customer focus.\n, • The ability to juggle a busy workload and prioritise well.\n, • A sharp eye for detail and a can-do attitude to problem-solving.\n, • Good skills in Microsoft Office and freight management systems.\n

Air Export Operator - Langley \n Right Now Group are currently recruiting for an experienced Air Export Operator to join our client's established freight forwarding team based in Langley. Our client provides a high-quality logistics service across air and road freight and is looking for someone with solid freight forwarding experience who can confidently manage shipments from start to finish. \n Key Responsibilities of an Air Export Operator: \n\n • Manage air export shipments from initial booking through to final delivery, ensuring all documentation and processes are completed accurately.\n, • Handle daily communication with UK and overseas customers, agents and suppliers regarding international shipments.\n, • Complete air freight export customs clearances and European road freight documentation.\n, • Prepare and process MAWBs, HAWBs, commercial invoices, packing lists and other required shipping documentation.\n, • Arrange courier bookings, collections and deliveries, ensuring shipments move within required deadlines.\n, • Liaise with airlines, handling agents, hauliers and other third-party partners to coordinate shipments effectively.\n, • Maintain accurate shipment information across internal systems, including ASM Sequoia and BoxTop.\n, • Monitor shipments throughout the journey, proactively resolving delays, discrepancies and operational issues.\n, • Support with trade show and event shipments, coordinating specialist equipment and international movements.\n, • Provide a high level of customer service while managing multiple shipments in a fast-paced freight forwarding environment.\n\n Skills & Experience Required for an Air Export Operator: \n\n • Strong previous experience within freight forwarding, ideally with a minimum of 3+ years' Air Export experience.\n, • Proven experience managing air export shipments from start to finish.\n, • Good understanding of export customs procedures and international freight documentation.\n, • Confident dealing with airlines, handling agents, customers, overseas offices and transport providers.\n, • Experience using freight forwarding systems; ASM Sequoia and BoxTop experience would be advantageous.\n, • Excellent organisational skills with the ability to prioritise workloads and meet tight deadlines.\n, • Strong communication and customer service skills.\n, • Ability to work independently and use initiative while contributing effectively within a team.\n, • Full UK Driving Licence (maximum 6 points).\n, • Right to work in the UK.\n\n Salary & Benefits of an Air Export Operator: \n\n • Salary: £35,000 - £38,000 depending on experience\n, • Hours: Monday - Friday, 09:00 - 17:30 (1-hour unpaid lunch)\n, • Location: Langley\n, • Holiday: 20 days + Bank Holidays\n\n Why Apply? \n This is an excellent opportunity for an experienced Air Export Operator looking to join an established freight forwarding business where they can utilise their existing knowledge and take ownership of their shipments. The role offers a competitive salary of up to £38,000 and the opportunity to work within a friendly and professional team. \n Suitable job titles: Air Export Operator, Air Export Coordinator, Air Freight Operator, Export Freight Forwarder, Air Export Clerk.

Right Now Group are currently recruiting experienced Counterbalance Forklift Operators based in Colnbrook / Slough for an exciting Temp to Perm opportunity. This is an excellent opportunity for reliable and experienced forklift operators looking for ongoing work with the potential to secure a permanent position following a successful temporary period. \n As a Forklift Operator, you will be responsible for safely operating material handling equipment, managing pallet movements and supporting the smooth flow of goods through warehouse and dispatch operations. \n Responsibilities of a Forklift Operative \n\n • Safely and efficiently operate Counterbalance Forklifts in line with company policies and health & safety standards\n, • Load, unload, move and stack materials, goods and products\n, • Carry out daily visual safety checks of forklift equipment and report any faults\n, • Accurately complete warehouse documentation and support inventory control procedures\n, • Assist with picking, packing, labelling and general warehouse duties when required\n, • Maintain a clean, organised and safe working environment at all times\n, • Work effectively as part of a wider warehouse and logistics team\n\n Location: \n Colnbrook \n Shift: \n 4 on 4 off nights \n Hours: \n 19:00 - 07:00 \n Pay: \n £14.00 per hour \n Key Skills of a Forklift Operative: \n\n • Valid Counterbalance Forklift Licence - RTITB / ITSSAR accredited or equivalent\n, • Proven experience operating a Counterbalance Forklift within a warehouse or logistics environment\n, • Good understanding of warehouse health & safety procedures\n, • Reliable, punctual and committed to ongoing work\n, • Ability to work independently and as part of a team\n, • Good communication skills and attention to detail\n, • Flexible approach to supporting general warehouse duties when required\n

Kenny Recruit are working with a freight forwarding business to find an experienced Air Freight Operator to join their air freight team. This is an excellent opportunity for someone with a strong background in air import and export operations, customs procedures and customer service. \n You will be responsible for managing air freight import shipments from arrival through to final delivery, ensuring an efficient, cost-effective and customer-focused service. The successful candidate will have strong operational experience, a good commercial understanding and the ability to advise customers and overseas partners on customs and import requirements. \n Location: Colnbrook \n Working hours: Monday to Friday, 8:30am – 5:00pm (4 days in office, 1 from home) \n Salary: £35,000 - £42,000 per annum \n Key Responsibilities \n Import Operations \n\n • Manage air freight import shipments from pre-alert through to final delivery.\n, • Liaise with overseas agents, airlines, handling agents, customs brokers, hauliers and customers.\n, • Monitor flight arrivals, arrange cargo collections and coordinate onward deliveries.\n, • Check air waybills, commercial invoices, packing lists and other relevant documentation.\n, • Proactively manage shipment delays, discrepancies and operational issues.\n, • Ensure shipments are handled efficiently and delivered within agreed timeframes.\n\n Customs Knowledge \n\n • Maintain a strong working knowledge of UK import customs procedures and requirements.\n, • Advise customers and overseas partners on customs clearance, documentation, duties, VAT and import requirements.\n, • Resolve customs-related queries and delays.\n, • Understand commodity codes, customs valuation, country of origin and Incoterms.\n, • Keep up to date with relevant changes to UK customs procedures and regulations.\n\n Quotations and Commercial Responsibilities \n\n • Prepare competitive air freight import quotations for customers and overseas agents.\n, • Obtain rates from handling agents, hauliers and other suppliers as required.\n, • Calculate local destination charges and delivery costs accurately.\n, • Ensure quotations reflect shipment details, chargeable weight, applicable surcharges and agreed profit margins.\n, • Respond to quotation requests promptly and follow up where appropriate.\n, • Liaise with the sales team and overseas network to support business opportunities and maintain competitive pricing.\n, • Monitor shipment profitability and ensure costs and selling rates are accurately recorded.\n\n Customer Service and Partner Network \n\n • Act as a key point of contact for customers and overseas partners.\n, • Provide timely updates on shipment progress, arrivals, customs clearance and deliveries.\n, • Offer practical advice on operational and customs matters.\n, • Build and maintain strong working relationships with customers, suppliers and international agents.\n, • Resolve queries professionally and deliver a high level of customer service.\n\n Administration and Financial Control \n\n • Maintain accurate shipment records and update the freight management system.\n, • Check supplier invoices and ensure costs are correctly allocated.\n, • Raise customer invoices promptly and accurately.\n, • Monitor additional charges, including storage, handling and other avoidable costs.\n, • Ensure shipment files are completed in accordance with company procedures.\n\n Requirements \n\n • Minimum of 2 years' experience working as an Air Import Operator within a freight forwarding environment.\n, • Strong knowledge of UK customs procedures, import regulations and customs documentation.\n, • Practical understanding of CDS, customs entries, commodity codes, duty and import VAT.\n, • Proven experience preparing quotations.\n, • Experience coordinating shipments from arrival through customs clearance to final delivery.\n, • Strong communication, negotiation and customer service skills.\n, • Commercially aware, with an understanding of margins, job costing and shipment profitability.\n, • Excellent organisational skills, with the ability to prioritise workloads in a busy operational environment.\n, • High attention to detail and a proactive approach to problem-solving.\n, • Confident using Microsoft Office and freight forwarding or shipment management systems.\n\n Next Steps… \n If you have the relevant air import experience and are looking for your next opportunity, we would love to hear from you. Shortlisted candidates will be contacted regarding this specific role. If you haven't heard from us within a week, please assume you have been unsuccessful on this occasion. We would love to provide feedback to every applicant, but due to the volume of applications we receive, unfortunately this isn't always possible. We will keep your CV on file to contact you about future opportunities and offer advice where possible. Alternatively, feel free to contact us for a chat.

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