Customer Success Associate
12 days ago
Staines-upon-Thames
We have an exciting opportunity for a Customer Success Associate to join a global technology company. Responsibilities: • Manage a large digital book of clients, providing value through scalable digital touchpoints such as automated emails, digital check-ins, and system notifications., • Oversee digital onboarding for new clients, ensuring accounts are set up correctly and customers have the resources needed to succeed., • Monitor product usage, license allocation, and adoption metrics via Gainsight to identify underutilization or at-risk accounts., • Proactively contact clients via email to share insights, optimization tips, and best practices to help them get the most from their subscription., • Deliver digital Service Value Reviews (SVRs) and regular communications about new features, product updates, or business news., • Handle most customer interactions via email, with occasional phone or virtual meetings when required., • Manage hardware orders, replacements, and decommissioning requests, ensuring all Service Level Agreements (SLAs) are achieved., • Collaborate closely with internal teams, • Track and follow up on requests or escalations, coordinating with internal teams to maintain SLA compliance. Experience Required: • 2 Years + Account Management, implementation, onboarding., • Project Support or customer success experience, • Experience using salesforce or similar CRM software., • Google suite product is desirable, • Demonstrate the ability to be customer-centric and details oriented., • Excellent communication skills both verbal and written., • Highly organized and process driven. Resourceful and collaborative while balancing multiple priorities. This role offers some remote working