General Manager - Portsmouth
hace 1 día
Portsmouth
General Manager - Portsmouth General Manager - Defence Location: Portsmouth Salary: Competitive Hours: 40 hours per week | Monday-Friday Reports to: Regional Manager Services: Catering, Hospitality, Facilities & Retail About the Role We're looking for a dynamic and experienced General Manager to lead operations at a Defence site in Portsmouth. This is a high-impact leadership role, overseeing multiple service lines across Catering, Hospitality, Facilities Management, and Retail. You'll manage key relationships with our clients-Military personnel and Ministry of Defence stakeholders-while driving operational excellence and exceptional service delivery. Key Responsibilities * Lead, coach, and inspire your management team and frontline staff to deliver exceptional results across all Soft FM services. * Manage client and stakeholder relationships effectively, always acting with commercial awareness and professionalism. * Ensure full compliance with company policies, health & safety regulations (HACCP, Risk Assessments, Incident Reporting), and MOD standards. * Drive continuous improvement in service delivery, customer satisfaction, and operational efficiency. * Manage budgets, oversee Profit & Loss performance, and ensure financial targets are met or exceeded. * Work closely with strategic partners, subcontractors, and clients to ensure contractual KPIs and service expectations are achieved. * Implement and maintain CRM and retention plans in collaboration with the Regional Manager. What We're Looking For Essential: * Proven leadership experience in a Soft FM, foodservice, or similar operational role. * Experience managing a diverse, multi-functional team in a fast-paced environment. * Strong commercial acumen with previous P&L accountability. * Excellent communication and stakeholder management skills. * Demonstrable success in growing organic sales and improving service delivery. * Strong understanding of health and safety protocols and operational compliance. Desirable: * Military or Defence sector experience, or working knowledge of MOD contracts. * Project/change management capabilities. * Strong IT literacy and comfort with web-based communication tools. * Experience in hospitality, food production, or facilities management operations. We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to: • Compass will be providing a free meal or equivalent Subsidy while working, • Exclusive travel discounts with TUI, Expedia, Booking.com and many more, • Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more, • Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits, • Up to 44% off cinema tickets to enjoy your favourite blockbuster, • Regular emails filled with the best discounts and savings available, • Receive cash rewards every time you spend and use them on a wide range of brands, • Un-wind with us with free wellness, mindfulness and exercise classes, • You can share all discounts and offers with your friends and families, • Contributory pension scheme Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams. Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength!