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Aftersales Manager Location: Torbay, Devon Salary: £37,500–£40,000 Basic + Bonus (OTE £50,000) Full Time | Permanent Overview We are seeking an experienced Aftersales Manager to lead and develop our service and parts operation. The successful candidate will be responsible for driving customer satisfaction, workshop efficiency, profitability, and team performance while maintaining high operational standards. Key Responsibilities • Manage the day-to-day operation of the Service and Parts departments., • Lead, motivate, and develop service advisors, technicians, and parts personnel., • Drive aftersales revenue and profitability through effective planning and performance management., • Monitor and improve workshop productivity, efficiency, and labour sales., • Ensure excellent customer service and retention levels., • Handle customer concerns and resolve escalated issues professionally., • Maintain compliance with manufacturer standards, health & safety requirements, and company policies., • Analyse KPIs and implement action plans to improve performance., • Manage departmental budgets and control costs., • Recruit, train, and develop team members where required.Key Performance Indicators, • Customer Satisfaction Scores (CSI), • Labour sales an...

Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? At M Group Highways, were supporting the safe transportation and movement of people across the UK. We dont just build roads and bridges- were building a better future, creating lasting social value that gives back to the communities in which we work. Youll be joining our Highways maintenance team, as the UKs number one highway maintenance contractor, our teams use the latest innovations to create effective solutions. We offer a range of services including planned and reactive maintenance and highway improvement schemes. Want to come and be a part of it? What will you be doing? You'll diagnose vehicle faults and specify the correct method of repair and parts to be used within defined quality standards. Within the most cost-effective manner. Carry out vehicle Inspections/servicing in accordance with the workshop schedule. Recording job times for the repair on the job card in line with current procedure. You'll ensure parts replaced under warranty are returned labelled and in a clean condition. All parts are to be booked using the correct procedure. We'll ask you to ensure good housekeeping practices. Including general tidiness in the workshop and the return of all tools and equipment to their designated place. Carrying out routine vehicle examinations using handheld data capture devices if applicable, in accordance with SOPs and VOSA testing requirements. You'll attend road vehicle breakdowns and recoveries, and carry out vehicle road testing where necessary to determine specific vehicle defects or following remedial repair. You'll partake in the winter maintenance standby duty rota. In this role all vehicles must pass MOT / HGV tests first time, and any that dont to be reported to the Workshops Manager immediately. Ensure the workshop stock is always managed correctly. Ensuring equipment is repaired to current legal standards as a minimum. Customers are to be dealt with, always, in a polite professional and courteous manner. All feedback is to be passed to the Workshops Manager. What youll bring Are you fully conversant with the overhaul and repair of vehicle systems. Including engines, automatic / semi-automatic gearboxes, drive trains, compressed air systems, hydraulic systems, braking systems, steering systems, suspension systems, cooling systems and basic auto electrics? Are you fully conversant with the safe operation of workshop equipment? Including (if applicable) brake rolling road testers, tracking gauges, hydraulic vehicle lifts, pressurized oil and waste systems, battery chargers and starters, trolley jacks, scaffolding, pressure wash, digital smoke readers, headlamp alignment testers, hydraulic jacks and testing equipment Drilling machines, torque wrenches, pedestal grinders and general portable equipment. (i.e. air guns, drills, electric and pneumatic hand tools etc). Be fully familiar with all relevant diagnostic equipment including hydraulic flow meters, air and vacuum gauges, multi meters, temperature gauges, micrometres, engine and gearbox laptop testing equipment. Have basic skills in gas and electric welding, burning and basic body repairs. Attend vehicle manufacturer product training courses, VOSA vehicle inspection training and vehicle recovery training as required. HGV licence Whats in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include; Matched or contributory pension scheme Online GP service, 24 hours a day, 365 days a year Employee assistance programme My Rewards portal, access to 1000s of retail discounts Life assurance Cycle to work, salary finance and give as you earn schemes Enhanced maternity, paternity leave and adoption leave Reward and recognition scheme In addition, this role offers; Company van/vehicle and fuel card for business use 21 days annual leave plus bank holidays Recommend a friend get rewarded for introducing people to us! Holiday purchase scheme Personal Accident Cover Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rdparty background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding. #MGroupH IND3 TPBN1_UKTJ