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Customer Service Representative Starting at £24,941 per year Monday to Friday 37.5 Hours per week,between 8am-6pm Hybrid after 6 months Kildean Business Park, Stirling, FK8 1FT What does the Customer Service Representative role involve? You'll be joining a people and technology-driven business, handling calls to and from customers about their life assurance, savings, investments, or pension plans. Whether helping customers planning for retirement, accessing investments, updating personal information, or supporting families during bereavements, you'll ensure a seamless experience during the moments that matter. Comprehensive training will be provided so financial services experience isn't essential. Many new colleagues join us from customer facing backgrounds in contact centres, retail, hospitality, or the travel industry. We support our colleagues with competitive benefits: • We're an accredited Real Living Wage employer, • No weekend or evening working, • 31 days annual leave (includes UK Bank Holidays), • Annual discretionary bonus eligibility, • Contributory pension scheme (up to 6% matching), Group Life Assurance, and Group Income Protection, • Supportive people policies for the moments that matter in life (Carer's Leave, Foster Leave, Fertility Leave, Retirement Leave and an Annual volunteering day), • Wellbeing programme with health checks, nutritional advice, second medical opinion option, employee assistance programme and mental, physical, and financial support, • Personal and career development opportunities across a wide range of business functions and specialist areas, • Perks at Work (expansive online discounted shopping), • Car lease scheme and Jaguar Land Rover discount, • Cycle to Work scheme and interest-free season ticket loans Our people are... • Passionate about delivering a seamless customer experience with empathy and respect, with the ability to remain calm under pressure, • Excellent listeners with strong verbal and written communication skills and able to simplify complex matters whilst providing outstanding service, • Great problem solvers, flexible, and adaptable to changing priorities, • Comfortable switching between multiple IT applications with attention to detail, • Proficient in Microsoft Office (Word & Excel), • Excited to work with our incredible diverse community and be part of a supportive workplace culture, • Passionate about learning and sharing knowledge to enhance skills and develop best practice, • Focussed on living our values - integrity / respect for the individual / leading change / learning and sharing / excellence Who is Diligenta? Established in 2005, we're proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market. We make a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make to support our customers in the moments that really matter in life, providing the best service every time. Customer service is at the heart of everything we do. We deliver exceptional customer service to customers on behalf of many well-known brands and our unique technology solution enables us to make a positive difference to the lives of over 23 million customers - that's 1 in 3 people in the UK! We celebrate the diversity of our community and are committed to creating an inclusive environment for all employees. We encourage applications from people of all backgrounds, experiences and perspectives. If you need any help or adjustments at any stage within the recruitment process due to health, disability, or any other reason, please let us know when you apply or talk to the recruiter or hiring manager directly so we can support you. Ready to take the next step in your career? Apply today and become part of our innovative team!

HR & Payroll Administration Co-ordinator 32,414 - 34,965 1.0 FTE / 35 Hours Based at Alloa Campus Fixed Term to August 2027 We currently have an excellent opportunity in our Human Resources/ Payroll Department for an enthusiastic, motivated and positive individual who aspires to lead the way in professional HR/Payroll administration. The Role You'll provide essential administration across HR and Payroll, ensuring accurate payroll processing, maintaining HRIS (iTrent) data, supporting recruitment and onboarding, and acting as a key contact for staff queries. You'll also help prepare reports, process contract and salary changes, and support continuous improvement work across the department. Your work will directly support the Payroll & Pensions Manager, HR Business Manager and the wider HR team, while serving as a key point of contact for staff and external stakeholders About You We're looking for someone with: Payroll and HR administration experience Strong organisational skills and excellent attention to detail Advanced Excel and strong IT capability Clear, confident communication skills Ability to work to tight deadlines and juggle multiple tasks A proactive, positive approach and commitment to great service • A relevant SCQF Level 7 qualification e.g. HNC (or equivalent experience) is essential. Experience with iTrent is an advantage. Apply Now If you're motivated, accurate, and enjoy working in a fast paced environment, we'd love to hear from you. We are committed to ensuring an inclusive and accessible recruitment process for all candidates. We understand that individuals may have different needs and we are dedicated to providing reasonable adjustments to support candidates throughout the recruitment process. If any adjustments are required to be made, please contact . The college will work with each individual to identify and implement appropriate solutions to ensure you have a fair and equitable opportunity to demonstrate your skills and qualifications. Closing date: 19 March 2026

A leading financial planning firm is seeking a Senior Compliance Manager specializing in SIPP. This role involves 2–3 days onsite and focuses on compliance oversight, regulatory changes, and FCA engagement. The ideal candidate will have a strong background in pensions compliance and be able to ope

Senior Compliance Manager – SIPPs. Experienced senior SIPP / pensions compliance contractor needed to provide compliance support within a financial planning business. BAU compliance oversight across SIPP and pensions.

Assistant Pensions Manager - WokingReference Code: 388893-en_GBContract Type: PermanentProfessional Communities: FinanceAbout the job you’re consideringWorking with the Head of Pensions, our external consultants and advisors, and colleagues in the business, you will find that all our Capgemini UK

Are you a talented Project Manager with a passion for pensions and change delivery? Join us in shaping the future of wealth management! Our client, a leading financial organization, is looking for an experienced Project Manager to lead critical pension migration initiatives. Exciting Opportunity for

This is a senior, visible role for a pensions professional who thrives on responsibility and variety.

Umbrella Per HourFull time6 month Contract InitiallyBristol or Broughton / HybridWere looking for an enthusiastic Pensions Operations Manager to join our UK Group Schemes & Benefits team. This role is responsible for overseeing pensions operations, leading the in-house team, and supporting consisten

A leading consulting firm in the UK is seeking candidates with expertise in pensions consulting to join their expanding team.

Are you a qualified pensions actuary, seeking to make your mark within a global consultancy?. In this key and highly visible role, you will test pensions liability calculations and benchmark the proposed assumptions for corporate accounts.

A leading professional services firm in the UK is seeking an Actuarial Manager in the Audit & Assurance line. Responsibilities include testing pensions liability calculations, managing client relationships, and reviewing audit documentation.

A leading mutual financial services company is seeking a Client Relationship Manager to manage retention and growth in workplace pensions. The ideal candidate will have experience in relationship management within corporate pensions and excellent communication skills.

We are recruiting on behalf of a in-house pensions scheme looking for an experienced Pensions Communications & Change Projects Manager. Pensions Communications & Change Projects Manager. The role will suit someone with 60-70% communications experience and 30-40% project experience, a person passiona

Experience – you may currently be a pensions consultant, secretary or in-house pensions manager with past relevant industry experience – actuarial / PMI qualifications useful but not necessary. They are looking for individuals with sound pensions consulting and technical skills, a commercial out

Presenting our findings to Deloitte Audit teams, corporate pension managers, financial controllers, finance directors and/or audit committees. Working on wider pensions, reward, HR and analytics projects from time to time. The Actuarial, Pensions and Rewards Practice within the Audit and Assurance L

They’re looking for qualified or nearly qualified pensions actuaries with significant industry experience to join their team.

Therefore we are looking for candidates with a background in pensions management, scheme secretarial, pensions consultancy, pensions administration or pensions project management. Our pensions specialists are all employed and we are committed to providing professional careers, supporting the Pension

Are you a qualified (or part-qualified) pensions actuary, looking for your next managerial position within the pensions consolidation team of a leading-edge consultancy?. Star Actuarial is currently representing an exciting position for a talented individual with excellent pensions consulting and te

A leading consultancy firm in the UK is seeking qualified or nearly qualified pensions actuaries with significant industry experience.

Pensions Consultant Manager - Scotland Lead. As part of your role, there will be a wide range of opportunities to get involved in a lot of different areas of pensions consulting and have access to a wide range of clients within the Consulting Team. We recognise that pensions is a people business.

An established Business Manager / Deputy Chief of Staff / Operations Manager, with proven experience of operating within a financial services environment. The ability to deliver and run in parallel change projects alongside BAU activities related to a Business Manager role as outlined above. Manager

This is a senior, visible role for a pensions professional who thrives on responsibility and variety.

Explore and analyse Nest current investment portfolio, its mandates and external fund managers, to identify potential reputational risks and recommend ways these strategies and / or structures can be enhanced to better manage reputational risks. An established and passionate Investment Analyst / Man

Seeking Project Managers for IT projects in Life and Pensions, with experience in digital upgrades, platform development, and outsourcing.