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In your role as Lead IT Service Manager, you will play a pivotal part in overseeing and delivering the following key responsibilities: • Lead the safe retirement of legacy products and implementation of new strategic services, ensuring alignment with business outcomes and user needs., • Build trusted relationships with stakeholders and partners to ensure seamless integration of end-to-end service performance and availability, enabling Digital to meet service objectives., • Ensure safe integration of releases and changes into live, minimising disruption and enhancing customer experience., • Drive focused interventions to support successful integration of products and services across the portfolio., • Act as escalation lead for the integration product/service portfolio. Manage relationships, facilitate decision-making at the appropriate level, and use data to support resolution pathways., • Provide input into the analysis and resolution of major incidents. Engage stakeholders in technical and business calls, validate incident reviews, and ensure effective communication during major business events., • Develop, maintain, and test IT Service Continuity Management and IT Disaster Recovery plans in line with policy. Invoke recovery processes when required to reduce business risk and ensure service restoration., • Ensure robust service support processes (incident, problem, change management) are in place and continuously improved., • Ensure compliance with Service Management policies and procedures. Assure governance across risk and security management., • Lead a collaborative team working with product teams and stakeholders to identify and fulfil security requirements and manage risks according to agreed priorities., • Promote a culture of continuous learning and development. Be approachable, inclusive, and open to new ideas, supporting colleagues to reach their full potential., • Ensure that maintenance, fixes and patching across the integration products is prioritised in the various agile squads.Person specification See selection process for further details. If you would like to learn more about the role, please contact Technical skills We'll assess you against these technical skills during the selection process: • Service Management Benefits Alongside your salary of 75,026, Department for Work and Pensions contributes 21,735 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. We also have a broad benefits package built around your work-life balance which includes: • Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours., • Generous annual leave at least 25 days on entry, increasing up to 30 days over time (prorata for part time employees), plus 9 days public and privilege leave., • Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme., • Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly)., • Family friendly policies including enhanced maternity and shared parental leave pay after 1 years continuous service., • Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes. Salary Information Existing Civil Servants who secure a new role on lateral transfer will maintain their current salary. Existing Civil Servants who gain promotion will either move to the bottom of the grade pay scale or get a 10% increase to their current salary whichever would be the greater. New entrants to the Civil Service will join on band minimum. Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window) , and will assess your Experience and Technical skills. Stage 1: Application Your application will consist of four parts: 1. A Personal Details application form., 2. Employment history - this should contain your work experience and any skills, qualifications and accomplishments relevant to the jobs you have completed., 3. Personal statement - up to 1000 words. This statement should be used to provide examples of how you meet the essential criteria below: • Experience of working with Networks, Application Support and Agile Delivery Squads, • Experience of implementation, negotiation and delivery across all levels of a complex multi-stakeholder environment, • Detailed knowledge and understanding of common integration technologies; namely Application Programme Interface (APIs), File Transfer and Events, • Experienceof delivering the migration from legacy products to strategic solutions., • ITIL4 or other service management framework qualification 4. Technical statement (up to 250 words). The following statement is aligned to the required technical skill of Service Management. An initial sift will be conducted using the technical statement. Candidates who pass the initial sift will be progressed to a full sift. For Hints and Tips on completing your application visit Applying for jobs at DWP Digital. Important Information • You will be asked to complete your employment history. Any information that you would customarily share on a CV should therefore be entered onto the application form., • Personal details that could be used to identify you including your name, contact details and address must be removed for your application to be considered., • If your employment history, personal statement or technical statement contain any personal details your application will be withdrawn. If youre successful at sift stage you will be invited to a video interview via Microsoft Teams. There, you will be assessed against the experiences and technical skill listed above. Interviews will take place from the end of October 2025. Sift and Interview dates to be confirmed. Further Information: Find out more about Working for DWP If high application volumes are received, the benchmark for candidates to proceed to the next stage may be raised. In line with our commitment to the Disability Confident Scheme (DCS), we aim to advance all candidates applying under the DCS who meet the minimum standard. However, we may only progress those candidates who best meet the required standards. A reserve list may be held for a period of 6 months from which further appointments can be made. All successful candidates and those placed on reserve will be posted in merit list order by location. For these vacancies, we strongly recommend that applicants consult with an immigration specialist or qualified advisor to assess their eligibility for Visa Sponsorship before deciding to apply. Please note that while we consider sponsorship requests in accordance with current DWP guidance and Home Office policy, sponsorship cannot be guaranteed. Security Clearance Requirement You must meet the security requirements before you can be appointed. The level of security needed is security check. For meaningful checks to be carried out, you will need to have lived in the UK for a sufficient period of time, to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. Whilst a lack of UK residency in itself is not necessarily a bar to a security clearance, and expectation of UK residency may range from 3 to 5 years. Failure to meet the residency requirements needed for the role may result in the withdrawal of provisional jobs offers. For further information on National Security Vetting please visit the Demystifying Vetting website . Reasonable Adjustment At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce. We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia. If you need a change to be made so that you can make your application, you should: Contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs. Complete the Reasonable Adjustments section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional. For further information on reasonable adjustments, terms and conditions and how we recruit visit the How we recruit page. The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window) . See our vetting charter (opens in a new window) . People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020, • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) . Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window) . Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : • Name : Ali Akhtar Appointment to the Civil Service is governed by the Civil Service Commission Recruitment Principles. If you wish to make a complaint, please find further details here: . Attachments DWP Terms and Conditions January 2024 (3) Opens in new window (docx, 17kB) Success-Profiles-Candidate-Overview-Accessble-Version Opens in new window (docx, 69kB)

About Scrumconnect Consulting: Scrumconnect Consulting, a multi-award-winning firm recognized with UKIT awards such as Best Public Sector IT Project, Digital Transformation Project of the Year, and a Special Award for Organisational Excellence during the pandemic, is at the forefront of innovation in tech consulting. Our work impacts over 40 million UK citizens, with successful projects in key government departments like the Department for Work and Pensions, Ministry of Justice, HM Passport Office, and more. Role Summary: We are seeking a Performance Analyst to support the Digital Workplace Function, specifically working with the Email and Microsoft Office team within the Collaboration and Communication Services (C&CS). This role will focus on delivering data-driven insights and performance measurement to enhance the user experience of internal digital services. You will operate under the guidance of a Senior Performance Analyst and work within a multi-disciplinary team. Key Responsibilities: * Lead the development of performance measurement frameworks and meaningful KPIs. * Apply quantitative and qualitative data analysis to drive service improvement. * Work closely with stakeholders, user researchers, and service teams to deliver actionable insights. * Communicate analysis clearly using appropriate formats and tailored messaging for varied audiences. * Interpret and analyse user data to guide service design and delivery decisions. * Support the collection, validation, preparation, and cleansing of data. * Use Power BI, Google Analytics, Looker Studio, and Azure Data Services to build dashboards and performance reports. * Leverage BigQuery and Google Tag Manager for advanced data analysis, tracking, and reporting. * Ensure compliance with digital service standards and accessibility principles. Essential Skills and Experience: * Demonstrated 5+ years of experience working within performance analysis or similar roles. * Strong technical capability in: * Microsoft Power BI * Microsoft Azure Data Services * Google Analytics, Google Tag Manager, BigQuery, Looker Studio * Statistical analysis, hypothesis testing, and significance evaluation * Experience in designing and implementing performance frameworks and KPIs. * Skilled in user-centred analysis, translating user research and behaviour into strategic insight. * Excellent communication skills with the ability to present complex data clearly. * Familiarity with data quality assurance and preparation best practices. Desirable Skills: * Experience in public sector, internal services, or large-scale digital transformation. * Exposure to agile environments and iterative delivery. * Understanding of data privacy, security, and governance frameworks.

Introduction Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation. We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. Overview As a result of a period of sustained growth and success, and whole host of award wins, we are looking to expand our actuarial consulting and analyst teams in our London, Manchester, Edinburgh and Ipswich offices. Experienced in the UK Defined Benefit/Final Salary Pension field? Join our team and enjoy an encouraging and collaborative environment, with ample opportunities for career growth and diverse client projects. We provide support for achieving a fully-qualified Actuary status. If you are not interested in pursuing additional exams, that's not a prerequisite. We offer mentorship and resources to help you acquire a Scheme Actuary certificate. You will take an active role in leading a portfolio of clients and serving as a client manager for some of them. We are open to any flexible working and part time working requests, and will be as accommodating as possible on these points! How you'll make an impact To summarise the role, you will be working within an established team of qualified and part qualified actuaries; acting as an actuarial assistant for portfolio of clients. This will include: • Handling the preparation of valuations and cost estimates, • Undertaking and supervising accounting disclosures (FRS17, IAS19 and USGAAP), • Coordinating data collection including editing and testing data received from clients, • Undertaking and checking all aspects of actuarial work associated with pension schemes, • Preparing letters, reports and other client materials, • Checking day to day individual calculations as requested, • Participating in Buck internal projects, handling special projects or assignments as needed, • Assisting scheme consultants with the consultancy aspects of pension schemes; inc. attending client/trustee meetings as required We are excited to connect with hard-working individuals who hold a degree in numerical or mathematics fields and are making strides in their actuarial exams. If you bring substantial experience in the pensions actuarial sector and are ready to contribute your expertise in a dynamic and exciting environment, we encourage you to reach out. Join us and advance your actuarial career to new heights. #LI-TM2 Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: • Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days, • Defined contribution pension scheme, which Gallagher will also contribute to, • Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x, • Income protection, we’ll cover up to 50% of your annual income, with options to top up, • Three fully paid volunteering days per year, • Employee Stock Purchase plan, offering company shares at a discount, • Share incentive plan, HMRC approved, tax effective, stock purchase plan, • Critical illness cover, • Discounted gym membership, with over 3,000 gyms nationally, • Season ticket loan, • Access to a discounted voucher portal to save money on your weekly shop or next big purchase, • Emergency back-up family care Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with ___ . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Actuarial Manager - Pensions Consolidation Solutions at Isio. Join to apply for this role and be part of Isio’s Actuarial & Consulting team, comprising over 400 pensions consultants and actuaries advising clients across the private, public and not-for-profit sectors. This is a great place to devel

CB18714Step into a key leadership role with a top UK pensions consultancy as a Pensions Admin Manager. Ready to make an impact?Position OverviewAs the Pensions Admin Manager, youll be at th.

Our client is seeking a Deputy Administration Manager to join their pensions administration team in Chelmsford. As Deputy Administration Manager your role will involve:.

Our client is seeking a Deputy Administration Manager to join their pensions administration team in Chelmsford. Our client prides themselves on ensuring each client receives a dedicated service, fostering strong relationships and delivering exceptional customer serviceAs Deputy Administration Manage