Supervisor/Team Leader- Full-time 45hrs. Mon to Sun. ÂŁ13.50 p/h
7 days ago
London
HOP MASTER ADVERT Fast. Fresh, Fearless Are you ready to join one of the fastest growing Vietnamese food brands on a mission to serve the most authentic and freshest taste of Vietnam to customers within 3 minutes? As we grow across the UK and London, we are looking for thoughtful & free spirited leaders to come and deliver the Hop experience across our new sites. Do you come from the world of Hospitality? Ready to join something special? Ready to Lead, Grow, and Thrive? Letâs do it! As a HOP Master, you support the Assistant General Manager in running a fantastic HOP restaurant and delivering great restaurant performance. This isnât just another supervisor role - itâs a career with real growth opportunities. We invest in our people with paid training, team events, bonuses, and a culture that celebrates individuality - because we know that when youâre at your best, our team and our guests feel it too. If youâre an operator with a passion for hospitality, a love for fast-paced environments, and the energy to inspire those around you, weâd love to have you on board. Come be a part of something differentâwhere the only thing we put in a box is our food! The Role at a Glance: HOP Master (Restaurant Supervisor) London (100% Onsite) ÂŁ13.50 per Hour Plus a complete benefits package including free food on every shift, team events and parties, clear development path, discounts, gifts and more⌠Hours: Full Time (up to 45 hours per week) Our Story: Born into a family of caterers, our founder, Paul Hopper, has hospitality in his blood. After six uninspiring years in the city, he set off to South East Asia, where a typhoon unexpectedly led him to Saigon. There, he discovered pho from a bustling street vendor, immersing himself in the rich flavours and vibrant culture. Inspired by the warmth and resilience of the people, HOP Vietnamese was born. Since 2015, HOP has been serving London & Manchester with fresh, flavourful food across five thriving restaurantsâsoon to be seven in 2025. Join us as we continue to grow! Our Commitment to you: When visiting Vietnam, youâll immediately notice a strong sense of community - people sharing meals in street food markets. Thoughtfulness is at the heart of Vietnamese culture, not just among friends and family but also toward strangers and visitors. Everywhere you go, thereâs an immense energy and positivity, from the people to the bustling streets and markets. These values are at the core of everything we do, especially when it comes to our team. Thatâs why we promise to always be mindfully respectful and thoughtful in our actions and decisions - whether they affect you, our community, or our planet. If youâre part of the HOP family, know that we are grateful for everything you do. We celebrate uniqueness, champion individuality, and embrace diversity. Youâll never be asked to be anything other than yourself - because your personality is what makes HOP, HOP! Our restaurants stand out from anything else on the high street. We love pushing boundaries, breaking the norm, and doing things differently. The only thing youâll ever find us putting in a box is our food! Where youâll shine: As a part of the management team, you'll be assisting steer the daily operations and ensuring top-notch service, delicious food, happy teams and happy customers. Leading by example, you'll inspire and energise your colleagues and play a key role in ensuring the smooth daily running of your restaurant. With a keen eye on detail, you'll support in optimising workflows, managing stock, and keeping costs in checkâwithout ever compromising on quality. Compliance is key, so youâll be involved in making sure health, safety, and licensing standards are always met. From handling customer feedback with a smile to training and supporting a happy, motivated team, youâll play a vital role in delivering an exceptional dining experience. About you: + At least 1 year of previous supervisor/management experience + Ideally, you will have experience in the restaurant, hospitality, quick-service restaurants (QSR) or high-energy, casual dining industry + Proven ability to thrive in a fast-paced restaurant, balancing efficiency with great customer experience + Some operational knowledge, including stock management, compliance, and cost control + Hands-on approachâwilling to step in when needed + Honing the craft of excellent communication skills, with the ability to engage both team members and customers + A problem-solver who stays cool under pressure and can adapt quickly to challenges + Passion for food and service, with an understanding of Vietnamese cuisine or culture being a bonus Whatâs on Offer: + Competitive hourly rate + day off on your birthday + 1 extra day for every two years working for HOP + Structured career ladder for development + Free food on every shift + Team events & parties + Referral scheme + Flexible pay through wagestream + 50% discount when you come with family or friends + Gifts on special occasions Sounds like a good fit? Apply here for a fast-track path to our Leadership Team.