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Duties and responsibilities: · Maintaining statistical and financial records · Develop business strategies to raise our customers’ pool, expand, store traffic, and optimize profitability · Create and manage a relaxed, welcoming, customer-focused environment · Dealing with customer queries and complaints · Overseeing pricing and stock control, maximizing profitability, and setting/meeting sales targets, including motivating staff to do so · To control and operate the store in accordance with company instructions, policies, and procedures in order to minimize operating costs and maximise profits. · Conduct price and feature comparisons to facilitate purchasing · Recruit and train new staff and conduct induction · Ensure racks are fully stocked · Ensure high levels of customer satisfaction through excellent service · Utilizing customer experience and everyday coaching across the team (especially during peak times) · Inform customers about discounts and special offers and managing budgets ** Skill/experience/qualifications:** · Bachelor / Master’s degree or a related study and experience · Excellent all-around managing skills · Strong experience in Excel · Excellent organizational and proven ability to managing the full extent of business requirements · Must have excellent communication and interpersonal skills, Customer management skills

About us At Eggless Cake Shop Ltd., we’re proud to be known for our beautiful, handcrafted cakes, cupcakes, and sweet treats — perfect for every celebration or a little everyday indulgence. We’ve built our reputation on creativity, quality, and exceptional customer service, and now we’re looking for a passionate and experienced Bakery Manager to lead our talented team and help us take the shop to the next level. The Role As Bakery Manager, you’ll oversee the daily running of our busy cake shop and production kitchen. You’ll ensure every product meets our high standards, lead and motivate the team, and deliver an exceptional experience to our loyal customers. Key Responsibilities: • Manage and inspire a team of bakers, decorators, and front-of-house staff. • Plan and organise daily production schedules. • Maintain excellent product quality and presentation. • Ensure all food hygiene, health & safety, and company policies are followed. • Monitor stock levels and place supplier orders as needed. • Train, support, and develop team members. • Handle customer enquiries and resolve any issues professionally. • Collaborate with the owner/management on new ideas, promotions, and growth opportunities. About You: • Strong leadership and people management skills. • Highly organised, with great attention to detail. • A passion for creating amazing products and delighting customers. What We Offer: • Competitive salary (dependent on experience). • Staff discounts on all our delicious cakes and bakes. • Friendly and supportive work environment. • Opportunities to develop your career and creativity. • Paid holiday and statutory benefits.